SESSION 108 Wednesday, March 25, 10:15 AM - 11:15 AM Track: Industry Insights

Transcription

1 SESSION 108 Wednesday, March 25, 10:15 AM - 11:15 AM Track: Industry Insights Control Shift: How Cloud Computing Is Changing Everything Hank Marquis Practice Director, Cloud, Global Knowledge hank.marquis@globalknowledge.com Session Description The cloud has changed the business model, which has, in turn, forced IT operating systems, and even IT job roles, to adapt and change. In this session, attendees will examine the changing roles inside and outside of IT: networking, support, administration, application development, business analysis, project management, and even customers. With social, mobile, analytics, and cloud (SMAC) trends causing technologyand managerial issues, this session will consider onboarding, career development, and advancement. Find out how to not only remain relevant but also prosper in a cloudbased world. (Intermediate) Speaker Background Hank Marquis was working with cloud services before they were called the cloud. For nearly twenty years, Hank has worked to improve service delivery for a wide variety of service providers and their customers. He specializes in the changes required of IT to seamlessly move to the cloud.

2 Session 108: Control Shift - How Cloud Computing Is Changing Hank Marquis, Practice Leader, Cloud Computing, Global Knowledge ITIL Service Strategy Reviewer, ITIL Service Catalog author and examiner APMG Examiner, EXIN Council Member, itsmfusa committee member 29 Years IT Experience, Technician to CIO PhD Organizational Leadership-ICT Charted Fellow British Computer Society (FBCS, CITP) ITIL, ISO-20000, COBIT, Six Sigma, Project Management Certifications

3 We re Going to Cover Five Big Ideas 1. Digital Business 2. CAMS (Cloud Analytics Mobility Social) 3. What CAMS Means to IT 4. Changing Jobs, Skills and Responsibilities 5. How You Can Prepare for CAMS Transformation is the word of the day, and digital business is what s causing all the commotion. DIGITAL BUSINESS

4 Cloud/CAMS is Changing Our Business and IT Models Changing Business Model Cloud Business Agility, Economics of scale, Globalization, Competitiveness Analytics Discovering value through patterns and predictions, SEO, SEM Mobility Value through micro-moments, Geo-tagging, All Channel Experience Social Social Media Engagement, Connected Customers, Collaboration Changing IT Model Cloud Computing The engine underneath social, mobile and big data analytics Analytics (Big Data) Business intelligence analytics spearheading predictive strategies Mobility How workers want to be access their systems and data from anywhere, on any device (mobile, desktop, tablet) Social How people want to work real-time collaboration affects retention, hiring, productivity, succession/promotion, generational Source: Capgemini Changing Business Models Change IT Changing Business Model Cloud Business Agility, Economics of scale, Globalization, Competitiveness Analytics Discovering value through patterns and predictions, SEO, SEM Mobility Value through micro-moments, Geo-tagging, All Channel Experience Social Social Media Engagement, Connected Customers, Collaboration Changing IT Model Cloud Computing The engine underneath social, mobile and big data analytics Analytics (Big Data) Business intelligence analytics spearheading predictive strategies Mobility How workers want to be access their systems and data from anywhere, on any device (mobile, desktop, tablet) Social How people want to work real-time collaboration affects retention, hiring, productivity, succession/promotion, generational Source: Capgemini

5 Capability Digital Masters Like Financial Services and Retail Have Already Adapted. Leadership Cloud Analytics Mobility Social CAMS (CLOUD ANALYTICS MOBILITY SOCIAL)

6 Cloud is No Longer the Future of IT. Virtual Data Center Business Analyst PaaS Cloud Operating System API API Storage Compute DevOps Network Project Mgmt Service Mgmt Compliance/Governance Platform as a Service is the New App Development and Integration Business Analyst All major vendors offering PaaS PaaS Cloud Operating System Virtual Data Center API API Storage Compute DevOps Network Project Mgmt Service Mgmt Compliance/Governance

7 Infrastructure as a Service is already in The Arsenal of Most IT Shops Business Analyst All major vendors offering PaaS PaaS Cloud Operating System Virtual Data Center API API Storage Compute DevOps Network Project Mgmt Service Mgmt Compliance/Governance IaaS 75% of enterprises running production in cloud Software as a Service is the Predominant Model for all Software Business Analyst All major vendors offering PaaS PaaS Cloud Operating System Virtual Data Center API API Storage Compute DevOps Network Project Mgmt Service Mgmt Compliance/Governance IaaS 75% of enterprises running production in cloud SaaS 85% of all new software

8 Data Analytics is What s Driving Digital Business, and the Changes in IT. Mobile isn t about Phones, it s How We Want to Be.

9 Social Refers to How We Want to Work Inside and Outside the Enterprise Within Enterprise Remote Workers Virtual Teams Collaboration Peer-Peer Support External to Enterprise Customer engagement Social features in products Mobile versions Community building Social Refers to How Our Customers Want to Be Outside the Enterprise Within Enterprise Remote Workers Virtual Teams Collaboration Peer-Peer Support External to Enterprise Customer engagement Social features in products Mobile versions Community building

10 Changing Business Models Changes IT Operating Model WHAT CAMS MEANS TO IT IT is No Longer Simply A Department Provides shared service functionality to the entire organization Impacts effectiveness and efficiency of all departments Ensuring effective and efficient investments Consideration of full lifecycle management Understanding and leveraging technology advancements

11 IT Has To Act As Internal Consultant On Technology Provides shared service functionality to the entire organization Impacts effectiveness and efficiency of all departments Ensuring effective and efficient investments Consideration of full lifecycle management Understanding and leveraging technology advancements A Shift to Supporting the Browser not the Hardware BYOD Cloud Services

12 IT Has Near Total Control Over Legacy IT Networks Servers Operating Systems Storage Deployed Application Settings Nothing as a Service control limited control no control Cloud IaaS Takes Away Control Over Networking and Computing Hardware Networks Servers Operating Systems Storage Deployed Application Settings Infrastructure as a Service Nothing as a Service control limited control no control

13 PaaS Removes OS and Storage Management Networks Servers Operating Systems Storage Deployed Application Settings Platform as a Service Infrastructure as a Service Nothing as a Service control limited control no control SaaS Removes Everything But Access and Some Settings. Networks Servers Operating Systems Storage Deployed Application Settings Software as a Service Platform as a Service Infrastructure as a Service Nothing as a Service control limited control no control

14 Shifting Control Over IT Resources Shifts What IT Organizations Must Do Goal Traditional IT Cloud IT Environments What do this mean to you? Operations and Uptime Service Delivery Must demonstrate ROI It Shifts IT Away from Support and Towards Facilitating Business Outcomes Goal Traditional IT Cloud IT Environments What do this mean to you? Operations and Uptime Service Delivery Must demonstrate ROI Impact Support Business Impacting Must align with business needs

15 It Changes How IT Must Staff, Train and Operate Goal Traditional IT Cloud IT Environments What do this mean to you? Operations and Uptime Service Delivery Must demonstrate ROI Impact Support Business Impacting Must align with business needs Organizational Structure Specialization and silo s Multi-disciplinary, converged teams Need broad understanding of multiple technologies It Means IT Needs to Change How It Delivers Support Goal Traditional IT Cloud IT Environments What do this mean to you? Operations and Uptime Service Delivery Must demonstrate ROI Impact Support Business Impacting Must align with business needs Organizational Structure Control Specialization and silo s IT provisions and manages end-user devices Multi-disciplinary, converged teams Self-provisioning and BYOD Need broad understanding of multiple technologies Less focus in IT on device maintenance

16 Changing Business Models Changes IT Operating Model CHANGING JOBS, SKILLS AND RESPONSIBILITIES The Current Role of an IT Professional Is Deeper, Rather than Wider, I Shaped. Network Engineer Application Developer System Administrator Service Desk Analysts Enterprise Architect Service Manager

17 New IT Roles Will Emerge That are T Shaped Wider. Cloud Engineer Cloud Support Analyst Cloud Developer Cloud Security Pro Cloud Administrator Cloud Service Manager Network Engineer s Will Become Cloud Engineers. Description Perform the implementation, operational support, maintenance and optimization of network hardware, software and communication links of the cloud infrastructure. New Skills Heavy analytical skills coupled with deep technology knowledge. Broad understanding of technology and systems. Capacity management, planning, demand forecasting, and trending analysis. Cloud and virtualization essentials, virtualized infrastructure. Current Skills Expertise in networking hardware, protocols, ex. CCNA etc Understanding of new Cloud terms

18 New Role: Cloud Engineer Description Perform the implementation, operational support, maintenance and optimization of network hardware, software and communication links of the cloud infrastructure. New Skills Heavy analytical skills coupled with deep technology knowledge. Broad understanding of technology and systems. Capacity management, planning, demand forecasting, and trending analysis. Cloud and virtualization essentials, virtualized infrastructure. Current Skills Expertise in networking hardware, protocols, ex. CCNA etc Understanding of new Cloud terms Security Professionals Will Expand to Take on Cloud Responsibilities. Description Responsible for for all aspects of security for the organization s cloud solutions, and helps identify and mitigate possible risks Works closely with the organization to understand their needs and potential risks New Skills Understanding of cloud terminology and security models Work with business to allow greater access to services without compromising the security of the company Current Skills Understanding of enterprise network security and services offered

19 New Role: Cloud Security Engineer Description Responsible for for all aspects of security for the organization s cloud solutions, and helps identify and mitigate possible risks Works closely with the organization to understand their needs and potential risks New Skills Understanding of cloud terminology and security models Work with business to allow greater access to services without compromising the security of the company Current Skills Understanding of enterprise network security and services offered Developers Become Cloud Developers, and That Means PaaS and Mobile. Description Design and develop application software. New Skills Cloud development: PaaS, LAMP/Python, Ruby, AJAX, HTML, XML, REST API, cloud networking & operating system API s. DevOps, Cloud Essentials, Virtualization Essentials, Virtual Machines, cloud system management tools, Orchestrations Tools, heightened security and distributed architecture of platforms. Current Skills Java, C programming languages. Oracle, SQL, MySQL etc

20 New Role: Cloud Developer Description Design and develop application software. New Skills Cloud development: PaaS, LAMP/Python, Ruby, AJAX, HTML, XML, REST API, cloud networking & operating system API s. DevOps, Cloud Essentials, Virtualization Essentials, Virtual Machines, cloud system management tools, Orchestrations Tools, heightened security and distributed architecture of platforms. Current Skills Java, C programming languages. Oracle, SQL, MySQL etc Support Analysts/Agents To Cloud Analysts Description Support remote workers, BYOD at a variety of locations Support service provisioning using multiple configurations and technologies New Skills Additional skills required, to support multiple technologies in multiple configurations in multiple environments including virtual Enhanced communications, troubleshooting and relationship skills Current Skills Foundational Help/Service Desk Skills

21 New Role: Cloud Support Analyst Description Support remote workers, BYOD at a variety of locations Support service provisioning using multiple configurations and technologies New Skills Additional skills required, to support multiple technologies in multiple configurations in multiple environments including virtual Enhanced communications, troubleshooting and relationship skills Current Skills Foundational Help/Service Desk Skills Transformation is the word of the day, and digital business is what s causing all the commotion. HOW YOU CAN PREPARE FOR CAMS

22 Evolution of IT Jobs: You ve Got To Keep Changing With Market Jack/Jill of all trades Specialist (Messaging and Security) Jack/Jill of all trades + Supplemental knowledge in new areas The New IT Professional Must be Business-Minded and Multi-Disciplinary People: Leadership & Communications Skills Technology: Technical expertise +baseline technical knowledge in new areas Process: Business Processes, ITIL Foundations, Vendor Management

23 Good News: Current IT Skills are Valid Leadership & Communication Skills + Skill Sets Business Process + Skill Sets Technology + Broaden Technical Baseline Skill Set Critical Skills Development: Leadership and Communication Leadership Active Leadership Strategic Decision Making Communication Communicating for Clarity Assertive Communication Presentation Skills Conflict Resolution Influence & Change Management The Power of Influence in the Workplace Leading Transformation Consultative Skills

24 Critical Skills Development: Business Processes Methodologies ITIL Foundations Cloud Essentials Project Management IT Project Management Risk Management Vendor Management Critical Skills Development: IT Cross-Training Networking Infrastructure, Virtualization Security BYOD, firewall, policy, VPN Software Development Mobile, HTML 5, Java

25 Recommendations on using your new skills. SUMMARY Major Areas & Your Opportunities More cross-functional less-technical skills + leadership & communication skills IT Professional Business Analysis Project Management Application Developers Business Intelligence Management HR, marketing, sales

26 IT Workers in = Cross Functional Specific combinations of tech skills, like cloud administrators who possess a variety of different skill sets around systems administration, virtualization, storage and network administration Ex. traditional programming and analytical backgrounds + knowledge of statistics and creative problem-solving skills Ex. developing e-commerce applications based on social media, focused on a functional business domain based with a keen understanding of the industry and the customer Tremendous Opportunity for US! (multiple) Technical Skills x Social Skills CAMS Requires and uses existing technologies & skills Introduces new technologies & new tech skills Requires additional leadership and business skills Affects the entire current IT organization Brings us to new places: HR, Finance, and BI Wonderful time to be working in IT

27 Thank you for attending this session. Don t forget to complete an evaluation