Doing Business In The Next-Generation Datacenter May 2009
Agenda Savvis, WWT and You: Solving Business Problems The Infrastructure Service Provider Model: What It Takes Infrastructure Service Providers: A Brief History Infrastructure Service Providers: A Glimpse Of The Future 2
The Datacenter = The CIO s Challenge The CIO s Application Portfolio Prod Dev & Test Information Technology Applications Internet Browser Apps. Intranet Browser Apps. Extranet Browser Apps. File & Directory Services Enterprise BI & Data Warehous e Messaging & Collaborat ion Billing & Financial CRM Desktop & Mobile Monitorin g Computing & Storage Facilities Datacenter Office Datacenter Telco LAN LAN LAN LAN WAN The CIO s s Infrastructure Domain 3
The Datacenter Service Provider What IT Takes 4
What Does IT Take? Systems Processes Infrastructure 5
Systems Investment Savvis has over 29,000 hosting and network devices under management across its global portfolio of datacenters and network nodes. Savvis receives over 1,000,000 unique events from those devices across its management network every day. Savvis filters and correlates that event flow down to 4,000 unique events for review by its operations team. 6
Process Investment (Operations) Operations reviews thousands of events and triages down to 333 incidents per day for investigation Customers request over 150 technical changes per day to their infrastructure, as a result of changing dynamics in the business. Customers sign over 30 commercial orders every day, resulting in upgrades and downgrades to their installed services. To keep up with the dynamic customer environment, Savvis upgrades its own infrastructure 4 times per day in scheduled windows 7
Process Investment (Services) Savvis has deconstructed IT Infrastructure into just over 100 Services, comprised of product families with flexible configuration options across the entire infrastructure domain. For each of these 106 Services, Savvis has a standardized Service Guide that instructs Operations and Customer Service personnel on which processes to follow and systems to use in order to instantiate the service. Savvis has over 300 personnel with IT Infrastructure Library (ITIL) certifications - allowing Operations and Customer Service staff to use common vocabulary when writing Service Guides and operational procedures. 8
Infrastructure Investment Number of active network nodes in Savvis Application Transport Network (ATN), supporting the global Network Business Unit. Number of active datacenters in Savvis portfolio, supporting the global Hosting Business Unit. Number of newly constructed Savvis datacenters in 2007 and 2008. What To Know? 9
Finding The Balance ROA Facility. ROA IT TCO CapEx $/Unit Capacity. OpEx $/Unit Demand Location Topology Systems Operations Space Power Processing 10
Data Center Development Develop Develop Operate Build Design Financing Site Selection Utilities Sustain Sustain Business Case 11
Datacenter Service Providers A Brief History 12
The Mainframe Era Less For Less Terminal Less Flexibility & Scale Less Complexity Mainframe 13
The Client/Server Era More For More Routing WEB NAS Client Client Firewall More Flexibility & Scale More Complexity Switching Load Balancer Firewall Intrusion Detection Switching Switching APP SAN DB SAN ERP APP CRM 14
The Service Era More For Less Client Client Access More Flexibility & Scale Less Complexity Virtual Slices of an Abstracted Pool Of IT Resources 15
What Enables This Evolution? Resource Infusion Exponential Progression of Computing Capacity Enables Disruptive Scale Over Time Abstraction Standardized Intermediate Virtualization Layers Enable Device-Agnostic Software Development In Standard Languages (Java,.NET) Runtime Environment Orientation Software Designed For Interoperability Enables Standardized Scaling And Effective Use Of Client/Server Paradigm HTTP SOAP HTTP Emulation Server Virtualization Enables Efficient Use of Processing Power through Server Virtualization Hypervisor 16
Datacenter Service Providers A Glimpse Of The Future (Seriously, You Didn t Think You Were Coming To An IT Seminar Without An Obligatory Cloud Slide Right???) 17
The Fluffy World of Cloud Computing Understanding The Market Means Defining Terms SaaS Software as a Service PaaS Platform as a Service IaaS Infrastructure as a Service Utility Services Pay-Per-Use IT Managed Services Outsource-and-Optimize OTHERS Widely Supported Complexity Constrained 18
Utility/Managed Services Various Service Models For Products In The IT Infrastructure Stack Each Service Includes Infrastructure, Network Usually Sold Separately Customizable Building Block Approach Providers Differentiate Based On Service Level And Infrastructure Scope 19
Infrastructure As A Service Various Usage-Based Models For Compute/Storage/Security Services Each Virtual Resource Pool Includes Infrastructure - With Various Networking Options IaaS Customizable Server Layer Adapts to App-Specific Customization Providers Differentiate Based On Service Level, Cost Savings And Infrastructure Control 20
Platform As A Service Per Environment Licensure, Includes Functioning Software Development Stack Each Application Environment Includes Optimized, Multi-tenant Infrastructure PaaS Standardized, Constrained Application Environment Providers Differentiate Based On Software Development Environment And Native Scale 21
Software As A Service Per Seat Licensure Each Seat Includes Optimized, Multi-tenant Infrastructure Constrained Data Structure Providers Differentiate Based On Application Features And Extensibility SaaS 22
So Why The Confusion? Why are three distinct models commonly lumped together as The Cloud? What do these three distinct models have in common? Cloud Services enable outsourcing complexity while retaining control over the datacenter experience 23
Services Evolve To Experiences Experience Lived (Starbucks) Controlled (Cloud) Service Brewed (Restaurant) Managed (Service) Goods Ground & Packaged Component Commodity Coffee Beans Facility Pine, Joseph, The Experience Economy; Also See TED Presentation 24
The Danger Of Mass Market Cloud Incremental/rogue use of Mass Market Cloud platforms may provide short-term development gains Prod Dev & Test Information Technology Applications Internet Browser Apps. Intranet Browser Apps. Extranet Browser Apps. File & Data Storage Enterprise Data Warehous e Mail & IM Billing & Financial CRM Desktop & Mobile Monitorin g Computing & Storage Facilities Datacenter Office Datacenter Telco LAN LAN LAN LAN WAN But the rest of Enterprise IT can t be turned off in favor of cloud computing. The CIO s challenge is never that easy. 25
Savvis Cloud Roadmap Pick The Right Tool For The Job Current Services Today Q4 09 Colocatio n & Managed Services Intelligent Hosting Utility Compute Savvis Dedicated Cloud Compute Savvis Open Cloud Compute Savvis Cloud Data- Center Hosting Services (Datacenter-specific) Cloud Computing (Datacenter-specific) Continued Support For IT Outsourcing Savvis Cloud Strategy Integrated/Hybrid Cloud Solutions Cloud Datacenter (Portfolio-connected) Fully Virtualized Cloud Solutions 26
Cloud Computing and Managed Networks What Is The Power Of Controlling Both? Customer Offices For Enterprise IT Savvis Physical Data Centers For Hosting and Colocation Customer Data Centers For Enterprise IT Application Transport Services For Inter-Facility WAN and Internet Access Internet Peering Application Transport Network Savvis Cloud Data Centers For Integrated Hosting Solutions accessed through the Network Application Transport Services High-Speed, On-Net Connections from Cloud to Physical Datacenters 27
Savvis Datacenter Footprint Seattle Chicago Boston London Tokyo Singapore San Francisco Santa Clara Los Angeles Orange County Dallas St. Louis Atlanta New Jersey/New York Washington DC Expansion Data Centers Legacy Data Centers Total footprint 29 global data centers ~1 million sellable sq. ft. Approximately 50% at 125+ watts per sq. ft. 28
Savvis Network Footprint Total footprint Global NOCs On Three Continents Multiple 10G links between all core nodes 300+ gbps of aggregate peering bandwidth with 20% of all internet routes 29
Enterprise IT: Datacenter Of The Future Integration SaaS where it makes sense, integrated to the business Dev & Test Prod SaaS SaaS SaaS Information Technology Applications Internet Browser Apps. Intranet Browser Apps. Extranet Browser Apps. File & Data Storage Enterprise Data Warehous e Mail & IM Billing & Financial Computing & Storage Facilities DC DC Cloud-to- Physical Connections Some SaaS environments will be cloudenabled Telco LAN LAN Cloud Datacenters used for scaling, bursting, or full replacement Scale/Burst Production Cloud Datacenter (Scale/Burst) WAN Dev & Test Cloud Datacenter (All) Production Cloud Datacenter SaaS-Enabling Cloud Datacenter 30
Thank You The Datacenter often means The CIO s Problem The Datacenter doesn t just move to the cloud it s never that easy Choose Service Providers and Sourcing Partners that help you choose the right tool for the job when solving business problems 31