How IBM can help you cut down your IT spending - IBM Optimization & Integration Services Thomas Zimmermann, Service Product Line Leader, Russia & CIS, tzimmer@de.ibm.com September 2009
Dynamic Infrastructure Optimized through the stages of adoptions Drives IT efficiency Physical consolidation and optimization Virtualization of individual systems Systems, network and energy management Rapid deployment of new infrastructure and services Highly virtualized resource pools ensembles Integrated IT service management Green by design Highly responsive and business goal driven Virtualization of IT services - cloud Business-driven service management Service oriented delivery of IT Foundation for real time integration of transactions, information and analytics 2
IBM Global Technology Services More than 30 years of experience with 38,000 infrastructure services professionals for server, storage, data optimization and integration projects Global reach Integrated solutions Breadth of capability Deep consulting expertise and proven best practices Expanded ecosystem and Business Partner community Flexible financing ability to execute Magic Quadrant for Storage Professional and Support Services challengers leaders IBM Global Technology Services HP EMC EDS Dell Symantec Sun Microsystems Hitachi Data NetApp Systems CSC Brocade niche players visionaries completeness of vision * Adam W. Couture and Robert E. Passmore, Magic Quadrant for Storage Services 2Q08, Gartner Magic Quadrant Disclaimer The Magic Quadrant is copyrighted May 25, 2006 by Gartner, Inc. and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner s analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the Leaders quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. 3
Service Offerings Portfolio - Assessment Services As a first step IBM suggests the assessment of the current IT environment in order to understand your environment in depth and propose and tailor the right solution for your needs All Assessment Services are: Vendor independent Providing recommendations based on technology NOT on products or brands Sample of assessment services for all areas of your IT: IT Transformation and Optimization Services - Provides significant improvements in IT service delivery quality, responsiveness and capacity to respond to the business. These are accompanied by cost reductions and/or increased functionality Server Consolidation and Virtualization (SCON) - Designing, planning, implementation & testing services for creating a consolidated heterogeneous server environment Network Strategy and Optimization Services - Provides actionable recommendations that help reduce IT TCO through optimization, increased reliability, availability and performance of the business critical applications Storage Optimization Services - Identify opportunities, reclaim & consolidate storage. Gain initial storage efficiencies, and sustain, optimize these gains. Reduce complexity in the IT Infrastructure to optimize performance, adaptability, facilitate growth & change in your business Virtual Infrastructure Access Services Smart Business Desktop Cloud - Provides simplified, secure access to information. Reduces IT cost, complexity & energy consumption. Delivers a solution that can centralize a distributed desktop environment, safeguard data & applications to ease compliance efforts. Reduces the cost of desktop HW and management IT Facilities Assessment, Design and Construction Services - Highly skilled data center & facility specialists draw on more than 30 years of extensive, hands-on experience in designing and supporting data centers to create long-term strategies for IT facility optimization IT Facilities Consolidation and Relocation Services - Helps make optimal investments that deliver availability, scalability, recoverability & agility throughout their transition. Minimizes the inherent risks & complexity associated with migrations of data center environments, while planning for the future 4
Storage Optimization Offerings - The Unifying Theme A mature IT shop is a service bureau Predictable, stable Menu driven, with associated costs Consumers pay for their services Novus products & services are geared towards IT maturation: Transformation Strategy - Management Complexity Factor (MCF) - Service Tiering Strategy & Roadmap to Remediation Strategy - analyze, measure, plan Global Insight - Storage Enterprise Resource Planner (SERP) - Correlated Storage Reporting to Provide Financial Transparency to Alter Behavior - see who s using what, and how well with hundreds of pre-built reports that identify storage management inefficiencies, control storage demand and cost. Process Excellence - Enterprise Standardization Program (ESP) - Storage Process Standardization - experience, tools & skills to implement standardized processes rapidly, with less risk. ILM Services - Application to Infrastructure Alignment (A2I) - align apps to infrastructure, according to business impact & corresponding service needs 5
Management Complexity Factor (MCF ) Metrics Tier 1 Architectural Complexity Process Maturity Level of Automation The complexity involved with managing environmental components Interconnectivity Number/Type of HW and SW solutions in use How the components differ from best practices How defined and appropriate are your processes and procedures How free are the FTEs to focus on proactive tasks Tier 2 Tier 3 Information Availability Use of Tools Skill Alignment Expected Growth Rate of Changes How effective tools are in meeting needs and providing needed information How effective tools are in managing the environment Fewer number of tools, easier management How capable is the team in meeting technical requirements of their job Do they have enough time to do their job How prepared is the environment to handle growth How stable an environment is Typically, the more changes being made the more they are being made to fix issues 6
MCF Project Methodology A typical MCF takes 6-8 weeks: 1. Discovery: 1-4 weeks of interviews and hands-on technical discovery: BU, DR, Storage, Architecture, Vendors, Network, Compliance, IT Ops, Execs, etc 2. Analysis: 1-3 weeks of data analysis, solution design, and documentation 3. Deliverable Prep: 1-2 weeks of writing and review of the deliverables Technical Scope Includes: Review of existing documentation Tools-based configuration & utilization discovery Toolset/automation analysis Skills analysis MCF profile scoring Solution design Recommendation list & activity timeline 7
IBM Global Technology Services The MCF Calculator shows cost reduction opportunities for storage, backup, fabrics, file systems, and facilities 8
MCF Deliverables 1. Environmental Overview detailing your organization s current state as framed within the 8 metrics 2. Current and Projected MCF Scores 3. Storage Strategy detailing 6 through 36 Month Action Plans to Achieve the Projected Scores and Related ROI: Recommendations are by metric and directly related to score improvements and focus on largest returns on investments Recommendations are detailed from a business and technology perspective Focus on both CAPEX and OPEX portions of environment 4. Financial Projections for Current Trends vs. Transformed Environment Financial projections for storage, backup, fabric, file system, and facilities (power, cooling, and floor space) savings 5. Industry Comparisons on how you relate to Peer Organizations 9
Transformation Strategy Summary IBM s Transformation Strategy based on the Management Complexity Factor goes beyond traditional uninformed metrics to drive the transformation of today s most challenging environments. The MCF will help you: Identify the real problems in your environment See clearly how to improve your operation Set a detailed plan to recognize your goals Give you a way to measure your progress along the way Identify the greatest opportunities for cost savings Transform your environment and drive out complexity 10
Why Storage Enterprise Resource Planner? Large Storage Environments Have: Many disparate technologies to manage Many point-product toolsets to manage them EITHER no way to get a common view OR significant manual effort and custom development required These Large Storage Environments Need: A single pane of glass for reporting on their storage assets Business context to turn reams of technical data into actionable information Flexibility for deeper analysis without vendor PS engagement 11
IBM Global Technology Services What does SERP help with? Capacity Planning Configuration Management Reclamation & Utilization Improvement ILM & Right-Tiering 12 Deployment Planning Troubleshooting Financial Transparency Chargeback
Who will SERP help? SERP ships with numerous customizable reports usable by every level of the organization CFO CTO CIO Storage Operations Managers Dashboards All Reports Business Managers Utilization, Tiering, Chargeback Reports Engineering Managers Storage Architects & Engineers Configuration Exception Reports Capacity, Configuration, Connectivity Reports 13
Service Maturation Lifecycle Moving to a utility based storage environment Discrete Decentralized Storage Low storage utilization Lack of enterprise storage architecture & standards Multiple backup & restore approaches Functional Satisfy customer Reqs Storage Mgmt Islands Customized Solutions Expensive to Sustain Procedure-intensive Centralized backup & restore capability Services-based Classes of Service Multi-tier Storage Architecture Information Management Common infrastructure Process-based Backup and Recovery Objectives Clearly Communicated Utility Managed Storage Services On-demand Service Virtualized Resources Automated Info Mgmt Proven ability to achieve recoverability Objectives Effective Efficient Smarter Transformation Approach Service Tiering Strategy & Roadmap to Remediation Strategy Defined MCF SRM Roll-out Correlated Storage Reporting to Provide Financial Transparency to Alter Behavior Virtualization Storage Process Standardization Intelligent Storage Service Catalog A 2 I SoFS Automation Intelligent Storage Service Request 14 14
IBMs Transformation Leading by example IBM IT Transformation IBM's IT transformation continues: our own IT investments over the past 5 years have delivered a cumulative benefit yield of $4.1B CIOs Host data centers Web hosting centers Network 1997 128 155 80 31 2008 1 7 5 1 Applications 15,000 4,700 Data Center Efficiencies Achieved Consolidation and virtualization - thousands of servers onto approximately 30 IBM System z mainframes Additional virtualization leveraging System p, System x and storage across enterprise Substantial savings being achieved in multiple dimensions: energy, software and system support costs Project Big Green The virtualized environment will use 80% less energy and 85% less floor space 2X existing capacity, no increase in consumption or impact by 2010 Cloud-enabled on demand IT delivery solution Self-service for 3,000 IBM researchers across 8 countries Real time integration of information and business services 15
SERP Success Stories One top-tier multinational bank uses SERP to report on approximately: 13 Petabytes of storage across 40 datacenters and three continents They used SERP to drive their Tier 1 spend from $120M in 2007 to $0 in 2008 With 99% of the global storage infrastructure and 90% of servers instrumented, SERP has put control of tiered storage directly in the hands of IT's customer, the Lines-of-Business One of the world s largest mutual fund companies wanted deeper analytics: SERP found 200TB s that weren t being charged back resulting in millions in recovered cost They now use the system to effect behavior change with their consumers to drive utilization A Fortune 50 company chose SERP over a large field of competitors including EMC, Symantec, HP, and others: They successfully implemented SERP on three continents in less than six weeks First runs of SERP s reclamation reports identified enough orphaned storage to pay for the product and its implementation twice If IT is going to serve a business well, it must understand storage consumption and its supporting infrastructure from a business perspective. SERP is the only tool available on the market today that can truly align IT with a business view. SERP s ability to pull data from multiple systems, both business and IT, and correlate the information is innovative and sets the standard for global storage reporting. NovusCG has absolutely outdone itself again with this release. Joe Martins, Managing Director & Analyst, Data Mobility Group 16
Customer References and Quotes University of Pittsburgh Medical Center Client challenge Leverage information across its entire network while making systems faster and more reliable Solution Dynamic workload management across systems infrastructure Dynamic virtual framework for next-generation clinical trials Leading Canadian Bank Client challenge Meet business need for storage capacity and productivity growth while reducing capital and maintenance expense Optimized storage outcomes Reduced two-year technology refresh migration plan to only five months for over 500 terabytes of data from heterogeneous environment and more than 500 servers, improving service delivery to high priority areas of the business Outcomes US$40 million in capital and operating cost reductions 150 percent increase in processing capacity with no increase in IT support costs Faster integration of 20 newly acquired healthcare operations Why IBM Global Technology Services? The project enabled the bank to eliminate several million dollars in maintenance charges for out-of-date technology while consolidating on to fewer, more efficient systems. Tripled the number of servers the bank could migrate during each scheduled time across multiple data centers. Simplified and reduced risk of migration leveraging block level (full disk) approach. Enabled virtual storage environment 17
Backup 18
Increasing IT complexity, as a result of business and technology changes, is driving the need for change: Technology: Many disparate technologies used to manage IT, make it difficult to maintain uniformity and standardization. Processes: ITIL (Infrastructure Technology Information Library) recommends the implementation of standardized best practices. Organization: Resource shortages need to be resolved to reduce reliance on the efforts of a few talented and motivated individuals. Regulations: The emergence of more complex industry and government regulations requires more robust compliance management. Roles Skills Responsibilities ORGANIZATION Process Excellence Governance Policy PROCESS Storage service management Governance Procedure Governance Hardware Software Management tools TECHNOLOGY In today s economically and budget-challenged conditions, ESP provides the process framework to enable customers to do more with less. 19
ESP is a complete library of storage and backup best practices What is ESP? ESP uses the Many Solutions One Way methodology ESP is delivered as rapidlydeployable Wiki-based software ESP supports best-of-breed storage and backup technologies ESP delivers high-level lifecycle workflows and detailed step-by-step procedures Processes are informed by 100s of years of NovusCG enterprise storage and backup experience ESP 3.0 combines 28 backup processes and 22 storage processes for design, implementation, and operations. 20
IBM Global Technology Services How does ESP work? 1. 2. 3. 4. 5. 21 Starts with a high-level Lifecycle Each step becomes a Method Each Method gets a Workflow Each technology gets an Appendix It s tied together via the Dashboard
What comes with ESP? ESP Storage Module: Storage Operations Guide (SOG) and these methods: SAN storage request Evaluate storage inventory to fulfill request Cable components for labeling Install/configure HBAs Perform zoning configurations Provision storage to servers Install/configure multipathing Acquire storage and create FS Configuration of local replication groups Configuration of remote replication for databases Fabric switch installation and configuration Perform zoning configuration (hard and soft) Backup of switch configuration and backup scheduling RAID configuration within an array Testing and acceptance of storage array Configuration of volumes on array for local replication Implement local replication script for backup Implement local replication script for development refresh Configuration of volumes on array for remote replication Implement remote replication script for databases ESP Backup Module: Backup Operations Guide (BOG) and these methods: Data protection Assessment Determine storage/media requirements Backup software client installation Configure media devices in backup software Configuration of disk staging Configuring a backup application module Testing/running a backup Testing a restore and recovering client data Semi-annual requirements evaluation Client software upgrades and patching Backup server system software installation/configuration Retention period configuration Backup schedule configuration Alerts configuration Daily reporting configuration Labeling media in backup software Performance tuning Recovering server catalogs/configuration Troubleshooting Issue resolution and communications Tape cloning configuration Offsite handling configuration Tape inventory management Tape inventory offsite operations Tape cloning and reporting Offsite tape movement Client decommission Tape destruction 22
What technologies does ESP support? Hosts Switches Arrays Replication Backup Servers Backup Clients Tape Media Tape Drives and Best Practices for: Tiered Service Offerings Service Request Process Architecture and Planning Naming Conventions Testing and Acceptance Decommissioning Procedures Much more 23
Why ESP? Rapid regulatory compliance Turnover protection Accelerate new-hire ramp-up A living documentation system Flexible, adaptable, USABLE Bring stability to unstable operations Great response to outages caused by human error 24