1 FIVE-STAR HOSPITALITY IN SEVEN EASY STEPS

1 FIVE-STAR HOSPITALITY IN SEVEN EASY STEPS 1 FIVE-STAR HOSPITALITY IN SEVEN EASY STEPS

2 Hospitality is anything BUT A HOLIDAY Being in the hospitality industry means you and your staff are constantly surrounded by people. Ironically however, your business can feel particularly isolating at times. Few understand the unique pressures facing you. And even fewer can offer practical help to alleviate some of those pressures and ensure your running at optimum capacity and pace. We ve worked with some of the world s top hospitality groups, and over decades, we ve gleaned some valuable wisdom. In this short e-book, we ll share what we ve learnt in the hope that our insights will help you to decrease costs, raise profits, grow your business, and build the loyalty that keeps guests coming back for more. Over the next few pages, we ll share these bestkept secrets guaranteed to help you improve your performance and capitalize on the best technology. Twinned with each insight, you ll find practical, proven ways to apply them using one of Infor s industry-specific software tools. We created and now maintain the hotel group s fiveyear business plan in Infor Corporate Performance Management. We save an impressive amount of time and work. With one source for financial data, we gain in accuracy and efficiency. Keith Robertson SVP, Global Finance, Kempinski Hotels 2 FIVE-STAR HOSPITALITY IN SEVEN EASY STEPS

HOSPITALITY SOLUTION 1 Integrate YOUR SUPPORT As a hotel industry provider, you know how hard it is to boost profits while giving customers a personalized guest experience. A sometimesoverwhelming number of elements need to be kept at an exceptional standard of quality. The only way to sustainably maintain the kind of high standards that will keep guests coming back, is to integrate your software systems. Infor Hospitality software systems deliver multi-departmental hotel management software that touches every area of your business, whether it s your financial and asset team; central reservations or corporate office; on-property operations; sales, marketing, and loyalty team; maintenance group; or coordinators of labour and staffing schedules. Our hotel management solutions connect your hospitality-specific strategy and plans to your frontand back-office systems so you can make better decisions and more money. From hotel financial management software, to food and beverage management software, hotel property management software, central reservations, gaming management, and more, you ll get the tools you need to manage availability, rates, reservations, guest profiles, and in-house services. 1 FIVE-STAR HOSPITALITY IN SEVEN EASY STEPS

EXECUTIVE TASKS 2 Make no room FOR ERRORS It s a punishing reality in hospitality: but even when 99% of a guest s experience has exceeded their expectation, a single oversight or unpleasant encounter can ruin their whole experience. You need to be on top of every aspect of your business, including reservations, front office, engineering, accounting, sales and marketing, housekeeping, workforce management (WFM), and conference management. This is of course too many plates to keep spinning on your own you need support. Infor Hospitality can help. Our range of solutions include: Infor Hospitality Management System HMS: Combine your front office with sales, marketing, and central reservations, and get a centralized, unified look at guests and business performance. Plus, decrease costs and get a quick return on investment. Infor HMS Call Center Management: Integrate and distribute data about guests, inventory, and rates across your company, in the process attracting more guests, decreasing reservation costs, and increasing revenue. Infor EzRMS: Turn information into knowledge and boost profits with tools that support your strategic decision-making and implementation of Revenue and Yield Management techniques and procedures on a global level. Infor ERP: Get a reliable view of financial performance across your entire organization and adapt to challenging business environments. Plus, comply with hotel industry regulations and best practices. Infor Corporate Performance Management: Streamline business processes, automate the budget cycle, consolidate financial performance data, create customized reports, and analyze financial information. Infor CRM: Personalize your inbound and outbound marketing programmes, tailoring offers to your customers specific wants and needs at any given time. Infor Workforce Management: Control costs, increase revenue, and adapt to changing conditions on the fly with this WFM solution, which covers planning, scheduling, time and attendance, absences, and performance, and integrates with your IT infrastructure. The bottom line? Infor Hospitality solutions for hotel executives help ensure no details are overlooked creating the kind of business that attracts more guests and increases profits. 2 FIVE-STAR HOSPITALITY IN SEVEN EASY STEPS

GAMING 3 Get a FULL HOUSE To make a profit from gaming, you need to manage complex operational data rapidly, accurately, and in full compliance with the law. To do the job well, you need to collect and analyze real-time data from many sources. Infor s gaming solutions can help. It comprises a range of products that together, give you a full house of benefits and support. Keep a long-term place at the table with: Infor Financial Management System (FMS): Build a solid, secure financial foundation for conducting business, both locally and globally. Choose the components that are right for you, from general ledger, payables ledger, and accounts receivable to project accounting, currency management, and global taxation. Infor Human Capital Management (HCM): Get in-depth knowledge of your workforce. Manage payroll easily and quickly, streamline benefits administration, analyze HR patterns and trends, and track and monitor HR costs. Infor Corporate Performance Management (CPM) Business Edition: Analyze business results and plan for growth while incorporating hospitality best practices. Infor Customer Relationship Marketing (CRM) Business: Tailor offers to customers specific wants and needs at any given time. Learn more about guest preferences, so you can market more effectively to, and better serve, your most valuable guests. Infor Enterprise Asset Management (EAM) Business: Track your entire organization s assets and maintenance incidents while incorporating hospitality best practices. Infor Workbrain: Control costs, increase revenue, and adapt to changing conditions on the fly with this Workforce Management (WFM) solution, which covers planning, scheduling, time and attendance, absences, and performance, and integrates with your IT infrastructure. The end result? Deliver extraordinary service to your customers while maintaining the security and cost controls you need to win every time. 3 FIVE-STAR HOSPITALITY IN SEVEN EASY STEPS

GOVERNMENT LODGING 4 Make the CIRCLE BIGGER If you deal with government lodging, your job is as unique as it is complex. You need to get official s profiles and purpose-of-visit information upfront so you can make better, faster decisions when filling temporary government lodging assignments. Infor government lodging solutions can help you to consolidate and centralize information, maximize occupancy and save money by decreasing the use of off-site commercial housing. You can also more cost-effectively process reservations and manage availability from a centralized location, accessed by guests either through your online reservation system or call center. Our government lodging solutions include: Housing Management: Create a business system that manages your property, turns information into knowledge, and boosts profits. Streamline operations, increase revenue and occupancy, and improve guest loyalty. Call Center Management: Integrate and distribute data about guests, inventory, and rates across your company, in the process maximizing space utilization, lowering reservation costs, and decreasing the need to house visitors in more costly commercial facilities. In short, Infor Hospitality government lodging software streamlines the reservation and check-in process to ensure you meet your unique requirements and lodging rules. 4 FIVE-STAR HOSPITALITY IN SEVEN EASY STEPS

RESTAURANT SYSTEMS 5 GET THE BUFFET Whether you are a single-store restaurateur, a large franchise, or even a multi-concept enterprise, you need a comprehensive set of tools to optimally manage your operation from corporate headquarters to the restaurant floor. It s not enough to rely on one, out-dated system. It s time to get the technology equivalent of the buffet. Infor Restaurant Systems combines a powerful back-of-house module with our sleek front-of house POS modules to exceed the needs of the most demanding table service or quick service restaurant. SmartWorkNet: The back-of-house solution for your on-site restaurant management. SmartPoint POS: A front-of-house solution that gives your on-site staff the tools they need to better serve your customers. SmartKitchen: Optimize key production areas with customizable displays. SmartShift: A flexible labour scheduling module that helps ensure your labour targets are met. OrderNow: An online, kiosk, and mobile ordering platform that combines top quality brand imaging with proven restaurant point-of-sale features. Your customers get rich Internet applications that can be customized to your brand s design requirements. Behind the applications, we have a proven restaurant point-of-sale platform that provides features and structures to help efficiently tame menu and restaurant diversity. UltraTouch Quick Service: User friendly and intuitive, UltraTouch incorporates independent interactive modules for all order processing and kitchen production, employee timekeeping, and inventory functions, as well as complete management control, and reporting procedures. The system is completely flexible, allowing you to customize all cashier and manager displays to fit the way you run your business. With UltraTouch, you ll dramatically reduce training time and expense, and increase throughput and accuracy. Not all of the above solutions are locally deployed at this time. 5 FIVE-STAR HOSPITALITY IN SEVEN EASY STEPS

REVENUE MANAGEMENT 6 Optimize YOUR REVENUE Whether you have a large international hotel company or are an independent hotelier, managing your revenue can be a daunting task. With Infor s affordable, fully automated Revenue Management Solution (RMS) you ll benefit from the latest business forecasting and optimization technologies. With Infor EzRMS, you can: Sell the right product to the right customer at the right time maximizing occupancy and protecting rates when necessary. Increase revenue by a typical 4% to 7% from year one with little outlay. Create accurate historical, current, and future statistical reports. Provide detailed demand forecasting information. React to market influences with the help of competitor analysis on both the Internet and the global distribution system. Evaluate the impact group reservations have on occupancy and revenue. Assess the impact a tour series contract will have on your property. Get access to reports and real-time information on a group-wide basis. Not all of the above solutions are locally deployed at this time. 6 FIVE-STAR HOSPITALITY IN SEVEN EASY STEPS

INFOR MING.LE TM 7 MINGLE MORE Businesses today are flooded with information. Between email trails, instant messages, online meetings, and conference calls, you have hours upon hours of critical business conversations that are decentralized, difficult or impossible to track, and ultimately lost. Infor Ming.le TM changes all that by providing a centralized platform for employee collaboration, where information is shared and conversations are organized into streams across the enterprise. You ll save time by not having to search for the documents, discussions, and details that matter most, and gain the security provided by traceable communication. Infor Ming.le TM : Is a centralized platform for social collaboration, business process improvement, information sharing and contextual analytics. Means not just tacking a social collaboration platform onto our solutions, but integrating it across your enterprise. Streamlines and improves business process management, by not creating yet another place where information can be stored. Makes collaboration easy, efficient, and the rule - not the exception. With Infor Ming.le TM, you ll have the tools you need to: Create a centralized space for collaboration and information sharing. Organize conversations into streams and make all communications traceable. Quickly find the discussions and documents you need. Increase employee collaboration and improve efficiency. Save time and focus on what matters most. 7 FIVE-STAR HOSPITALITY IN SEVEN EASY STEPS

8 BE OUR GUEST An expert Softworx consultant is waiting to show you how strategic, tailor-made technology could improve the overall performance of your business. Contact us now for an obligation-free conversation. tel: 011 607 8299 info@softworx.co.za www.softworx.co.za 8 FIVE-STAR HOSPITALITY IN SEVEN EASY STEPS