Innovative IP Voice & Video Solutions

Innovative IP Voice & Video Solutions

Agenda - Company Overview - UCM6100 Series Features Voice Video Data Mobility - Sample Scenarios - Live Demo

Agenda - Company Overview - UCM6100 Series Features Voice Video Data Mobility - Sample Scenarios - Live Demo

Grandstream Company Overview Founded in 2002 Over 400 employees Product Portfolio contains over 40 products: 20 different IP Phones 5 ATAs 10 IP Surveillance cameras 5 Video Encoder/Decoders Serving small-to-medium size businesses and consumer markets

Awards & Recognition US Boston - Headquarters Los Angeles, CA Dallas, TX 12-time winner 7-time winner China Hangzhou, Shenzhen Hong Kong - Warehouse Morocco Casablanca - Support Center, EMEA Venezuela Venezuela- Support Center, LATAM Netherlands Moerdijk - Warehouse Celebrated 10 Years of Growth and Innovation in 2012

Grandstream Product Portfolio VoIP Product Lines IP Multimedia Phones Enterprise IP Phones Small Business/Home Office IP Phones Analog VoIP Gateways Analog Telephone Adapter Surveillance Product Lines Box IP Cameras Cube & Mini Dome IP Cameras IP Video Encoders Outdoor IP Cameras Video Management Software Grandstream Networks, Inc.

IP-PBX and Softswitch ITSPs

VoIP Applications, Services, and Hardware Door Intercom Video Management Systems

Grandstream s Long History of Open Source Asterisk is a Registered Trademark of Digium Android is a Registered Trademark of Google Inc.

Asterisk is a Registered Trademark of Digium Introducing UCM6100 Series IP PBX Appliance UCM6102 UCM6104 UCM6108 UCM6116

Agenda - Company Overview - UCM6100 Series Features Voice Video Data Mobility - Sample Scenarios - Live Demo

UCM6100 Series Delivering high quality, secure and reliable voice, video, data & mobility to SMBs

UCM6100 Series Enterprise-grade features in an affordable, compact, quiet & easy-to-manage PBX designed specifically for the SMB market No licensing fees Fast and easy setup & management ALL hardware/software included as well as lifetime firmware updates

Highlights Single-brand solution: allows quick system setup (auto-provisioning, office phonebook) & backups (system/terminals configuration, CDR, call recordings, IVR), integrated billing (pending). License-free solution: no IP end-point license, no transcoding licenses, no voicemail licenses. Guaranteed interoperability over a variety of terminals from low-end to enterprise IP phones, ATA to high-density gateways. Integration with Grandstream video surveillance suit of products. Total solution at unbeatable price.

Asterisk is a Registered Trademark of Digium General Specifications Up to 500 extensions Up to 60 concurrent calls FXO Ports: 2 (UCM6102) 4 (UCM6104) 8 (UCM6108) 16 (UCM6116) Gigabit ports with PoE Plus Each bridge supports up to 32 conference attendees Zero-configuration provisioning Simple setup/management with Web UI

Hardware Specifications 1GHz ARM Cortex processor 512MB DDR RAM 4GB NAND Flash Integrated 2/4/8/16 PSTN trunk FXO ports, 2 analog FXS ports Gigabit network port with integrated PoE Plus (802.3at-2009) USB and SD peripheral ports LED indicators for power, network, FXO and FXS statuses 128x32 graphic LCD Display

UCM6100 Interfaces UCM Model Ethernet Port (with PoE) NAT Router FXS FXO Peripheral Ports UCM6102 WAN and LAN ports YES 2 2 USB, SD Card UCM6104 2 LAN ports N/A 2 4 USB, SD Card UCM6108 1 LAN Port N/A 2 8 USB, SD Card UCM6116 1 LAN Port N/A 2 16 USB, SD Card *NOTE Only UCM6102 can act as Router (DHCP server). UCM6104 has 2 Ethernet ports as well but can be used in Switch/Dual mode only. UCM6108/UCM6116 have only 1 Ethernet port.

Voice, Fax and Video Voice and Fax Codecs G.711 alaw/ulaw G.722 (HD Voice) G.723 (5.3K / 6.3K) G.726 G.729 A/B ilbc GSM T.38 Video Codecs H.264 H.263 H.263+ Hardware Transcoding Up to 8 calls between 2 LBRs Up to 16 calls between PCM and LBR Up to maximum concurrent calls when the codecs are the same

Signaling and Control VoIP Protocols Open source SIP (RFC3261) Asterisk proprietary IAX DTMF Methods In Audio RFC2833 SIP INFO Provisioning Protocol and Plug-and-Play TFTP/HTTP/HTTPS Auto-Discovery and Auto-Provisioning of Grandstream Endpoints Network Protocols TCP/UDP/IP, RTP/RTCP, ICMP, ARP, DNS, DDNS, DHCP, NTP, TFTP, SSH, HTTP/HTTPS, PPPoE, SIP (RFC3261), STUN, TLS/SIP

Calling Features SIP Trunk and Endpoint Registrations Up to 50 SIP Trunk Accounts Up to 500 SIP Endpoint Registrations Concurrent Calling UCM6102: Up to 30 simultaneous calls UCM6104: Up to 45 simultaneous calls UCM6108/UCM6116: Up to 60 simultaneous calls Conference Bridges UCM6102/UCM6104: Up to 3 password-protected conference bridges allowing up to 25 simultaneous participants UCM6108/UCM6116: Up to 6 password-protected conference bridges allowing up to 32 simultaneous participants

Calling Features (continued) Call Center Features Multiple call queues can be configured Automatic call distribution based on experience/availability/number of calls answered by the call queue agents Call waiting time announcement to the agent Customized Auto Attendant IVR up to 5 levels

Calling Features (continued) Basic Features Auto Attendant (IVR) Caller Record (CDR) Conference Bridge Do Not Disturb Call Forward Call Queue Call Park Call Pickup Call Waiting Black/White List Callback Intercom/Paging Ring Group Multi-Language Attended/Blind Transfer Music on Hold Voicemail Call Forwarding Advanced Features Record Server LDAP Server Busy Lamp Field (BLF) Zero Configuration Video Codec Negotiation DID Mobile Extension Firewall/Router FAX server Fax-to-Email TLS Media Security (SRTP) FXO Automatic Detection 3-way Video Conference Eventlist BLF Remote Ext BLF DISA Group Call pick-up VLAN

PBX Security Network LLDP support on data link layer authentication 802.1x authentication for network access Firewall/ACL access control System Configuration Inbound route/outbound route with privilege assignment Log printout Automatic system backup System alert and Email notification on important system events Application Fail2Ban for SIP authentication errors HTTPS for secure remote access AES-128 encryption for data transmission Random generated passwords for SIP extensions TLS Signaling encryption between UCM and end-point SRTP real-time media encryption between UCM to end-point

Easiest Possible Setup Asterisk is a Registered Trademark of Digium

UCM6100 Series Fully Compliant with SIP Standards Tested with Skype Connect

UCM6100 Series Voice Secure, high-quality and reliable Conference Full codec support Voice features customization Mobility Softphone apps Remote monitoring Multiple offices connection Data Call recording CDR Codec transcoding System backup Voicemail/Fax to Email LDAP phonebook Video SIP video call Surveillance integration Video codec support

UCM6100 Series - Voice Delivering high quality, secure and reliable voice communications

UCM6100 Series - Voice Delivering high quality, secure and reliable voice communications Customizable Call Routing Auto-Attendant IVR Call Forwarding Call Retrieval Music on Hold Transfer Ring Group/Hunt Group

UCM6100 Series - Voice Delivering high quality, secure and reliable voice communications Conferencing 3-way conferencing Multiple conference bridges (up to 32 users per bridge)

UCM6100 Series - Voice Delivering high quality, secure and reliable voice communications Supports All Major Voice Codecs PCMU PCMA G.722 (HD audio) G.723 G.726 AAL2-G.726-32 G.729 ILBC GSM ADPCM

UCM6100 Series - Voice Delivering high quality, secure and reliable voice communications Call Recording Automatically/manually record calls per extension/trunk for future use Calls saved directly onto external storage first if plugged in to the UCM6100 series Can be accessed, played, and downloaded remotely from Web UI

UCM6100 Series - Voice Delivering high quality, secure and reliable voice communications Security Built-in Firewall with static defense, Fail2ban (for SIP authentication errors) UCM6102 supports dynamic defense blacklist/whitelist 802.1X Network Security SRTP/TLS Encryption HTTPS Web UI

UCM6100 Series - Video Delivering high quality, secure and reliable video communications

UCM6100 Series - Video Delivering high quality, secure and reliable video communications Video Calling Any SIP video endpoint Face-to-face real-time communication with customers and employees

UCM6100 Series - Video Delivering high quality, secure and reliable video communications Supports All Major Video Codecs H.263 H.263p H.264

UCM6100 Series - Video Delivering high quality, secure and reliable video communications Video Conferencing Create your own multiuser video conference when using Grandstream video phones with the UCM6100

UCM6100 Series - Video Delivering high quality, secure and reliable video communications Video Surveillance Integration Create a comprehensive solution to view, monitor and receive alerts from IP cameras Register IP cameras to the PBX Make video calls to IP cameras to view live feeds Speak through cameras with 2-way audio & video (door entry) IP cameras can be set to automatically call video phone when alert is triggered Receive alerts from anywhere in the world

UCM6100 Series - Data Delivering high quality, secure and reliable data communications

UCM6100 Series - Data Delivering high quality, secure and reliable data communications Call Detail Records (CDR) View phone usage records, broken down by line, date, time, etc. Hospitality industry - create detailed billing and call logs Monitor calling habits of users

UCM6100 Series - Data Delivering high quality, secure and reliable data communications Integrate Phonebook Files and Servers Supports LDAP files LDAP files are synced with PBX rather than phones UCM6100s with peer trunks can sync up LDAP phonebooks with each other

UCM6100 Series - Data Delivering high quality, secure and reliable data communications Email Forwarding Fax Voicemail to email forwarding (.WAV file) Fax to email forwarding (.PDF file) Email Voicemail

UCM6100 Series - Data Delivering high quality, secure and reliable data communications System Backup Never lose unique configuration settings and files Backup to external USB flash drive/sd card or internal Flash storage Backup to user s network server Create specific backup times

UCM6100 Series - Mobility Delivering high quality, secure and reliable mobility

UCM6100 Series Mobility Delivering high quality, secure and reliable mobility Make and receive calls on your smartphone & laptop Compatible with SIP smartphone & computer applications, including Bria Utilize the extension for the user, rather than their desk at the office Supports both video and audio calls

UCM6100 Series Mobility Delivering high quality, secure and reliable mobility Monitor your business from anywhere View live feeds & receive alerts from IP cameras on any device with an internet connection Speak through IP cameras

UCM6100 Series Mobility Delivering high quality, secure and reliable mobility Access important business files from anywhere Call recordings remotely accessible from Web UI Voicemail to email Fax to email

UCM6100 Series Delivering high quality, secure and reliable voice, video, data & mobility to SMBs

Agenda - Company Overview - UCM6100 Series Features Voice Video Data Mobility - Sample Scenarios - Live Demo

UCM6100 Series Multiple Offices Deployment

UCM6100 Deployment Case Study 1 Typical Single Office Scenarios

Plan A: Traditional Cabling System Traditional Analog System PSTN Headquarter FXO UCM6100 LAN IAD Traditional Cabling Router Internet Fax Machine Analog Phone

Plan B: Modern Office All IP System Modern IP Office Fax Machine IP Phone IP Camera PSTN FXO LAN Headquarters UCM6100 ATA with Analog Phone Router Internet

Plan E: Low Cost SIP Trunk Solution With SIP Trunk(s) Fax Machine IP Phone PSTN FXO LAN Headquarters UCM6100 Router Analog Phone SIP SIP Camera IMS /ITSP Internet Service Provider

Fax Machine IP Phone IP Camera PSTN FXO LAN Headquarters UCM6100 Analog Phone Router SOHO/HOME LAN Router Internet SMB With Remote SOHO PC Analog Phone Fax Machine

UCM6100 Deployment Case Study 2 Typical Multi-office Scenario ABC Logistics Inc. is headquartered in New Zealand. They have Branch locations throughout the world. ABC Logistics Inc. wishes to incorporate a VoIP system that would allow their Branch locations to interconnect with their corporate location and each other.

IP Phone IP Phone PSTN LAN IP Phone New Zealand/HQ Router Internet Austria Hong Kong Canada

Requirements: 1) Each Branch location can directly communicate with the Corporate office 2) Each location must have individual conference bridges 3) Each location must make use of IVR s to control the flow of incoming calls 4) Each location must be able to communicate with other locations 5) Each location must support Fax-to-email and Voicemail-to-email 6) Each location must back up their configurations daily

Agenda - Company Overview - UCM6100 Series Features Voice Video Data Mobility - Sample Scenarios - Live Demo

Let s Get To Work!

Live Demo 1. Quick Installation 2. Network Settings 3. System Settings 4. Create User Extensions 5. Grandstream s Zero Config 6. Create Conference Bridges 7. Auto-Attendant (IVR) 8. Create Analog Trunks 9. Create VoIP Trunks 10. Call Routing 11. Voicemail-to-Email/Fax-to-Email 12. Call Detail Records (CDR) 13. Maintenance 14. Troubleshooting 15. Security

Quick Installation UCM6100 Interfaces UCM Model Ethernet Port (with PoE) NAT Router FXS FXO Peripheral Ports UCM6102 WAN Port, LAN Port YES 2 2 USB, SD Card UCM6104 LAN 1 Port, LAN 2 Port N/A 2 4 USB, SD Card UCM6108 LAN Port N/A 2 8 USB, SD Card UCM6116 LAN Port N/A 2 16 USB, SD Card

Quick Installation Connecting The UCM6102 1. Connect the UCM6102 WAN port to the uplink port of an Ethernet switch/hub with an RJ45 Ethernet cable. 2. Connect the power adapter. 3. Once the UCM6102 boots up and connects to the network, the LED indicator for WAN port will be in solid green and the LCD shows up the IP address. 4. (Optional) Connect PSTN lines from the wall jack to the FXO ports; connect analog lines (phone and fax) to the FXS ports.

Quick Installation Connecting The UCM6104 1. Connect the UCM6104 LAN 1 port to the uplink port of an Ethernet switch/hub with an RJ45 Ethernet cable. 2. Connect the power adapter. 3. Once the UCM6104 boots up and connects to the network, the LED indicator for LAN 1 port will be in solid green and the LCD shows up the IP address. 4. (Optional) Connect PSTN lines from the wall jack to the FXO ports; connect analog lines (phone and fax) to the FXS ports.

Quick Installation Connecting The UCM6108/UCM6116 1. Connect the UCM6108/UCM6116 LAN port on the back of the device to the uplink port of an Ethernet switch/hub with an RJ45 Ethernet cable. 2. Connect the power adapter. 3. Once the UCM6108/UCM6116 boots up and connects to the network, the LED indicator for NETWORK port will be in solid green and the LCD shows up the IP address. 4. (Optional) Connect PSTN lines from the wall jack to the FXO ports; connect analog lines (phone and fax) to the FXS ports.

Quick Installation Get Access Info From LCD Menu View Events: Critical Events and other system events. Device Info: Hardware version, software version, P/N number, MAC address, Up time. Network Info: Mode (DHCP, Static IP, PPPoE), IP address, Subnet Mask. Network Menu: Network settings for LAN/WAN (DHCP, Static IP, PPPoE). Factory Menu: Reboot, Reset, LCD Test Patterns, Fan Mode, LED Test Patterns, and etc. Web Info: HTTP/HTTPS, Port number.

Quick Installation Access Web UI For Status and Configuration Connect a computer to the same network as the UCM6100. Enter the URL in the following format in the web browser: http(s)://ip-address:port The default protocol is HTTPS. The default port number is 8089. Example: https://192.168.40.167:8089 Enter the login username and password (default: admin). PLEASE CHANGE THE PASSWORD AFTER YOUR FIRST LOGIN!

Quick Installation Login Page: PBX Status PBX Status: Trunks, Extensions, Queues, Conference Rooms, Interfaces, Parking Lot

System Status General: system uptime/firmware version Network Storage Usage Resource Usage Quick Installation

Live Demo 1. Quick Installation 2. Network Settings 3. System Settings 4. Create User Extensions 5. Grandstream s Zero Config 6. Create Conference Bridges 7. Auto-Attendant (IVR) 8. Create Analog Trunks 9. Create VoIP Trunks 10. Call Routing 11. Voicemail-to-Email/Fax-to-Email 12. Call Detail Records (CDR) 13. Maintenance 14. Troubleshooting 15. Security

Network Settings Configure the UCM6100 to match your network environment WAN Settings LAN Settings (Only the UCM6102 can act as router) 802.1X Port Forwarding (UCM6102 only)

Network Settings WAN Settings DHCP The UCM6100 acts as DHCP client. It obtains IP address from DHCP server placed in your LAN. Static IP (recommended) PPPoE Use PPPoE to get a direct connection between the UCM6100 and Internet. (The UCM6100 doesn t have a modem embedded).

Network Settings LAN Settings Route mode LAN interface needs to be configured with a Static IP which will be the default gateway for devices behind LAN port. DHCP server is enabled by default. Available on UCM6102 only. UCM6102 LAN Port->Route Mode Switch mode LAN port will just be a pass-through and devices behind LAN port will be in the same IP segment as your DHCP server. Dual mode Both network ports can be used for uplink connection.

Network Settings 802.1X Settings Use 802.1X Port Based Network Access Control protocol to provide an authentication mechanism to attach the UCM6100 to the network. The UCM6100 802.1X mode algorithms : EAP-MD5 EAP-TLS EAP-PEAPv0/MSCHAPv2

Network Settings Port Forwarding UCM6102 only LAN Port mode: Route Up to 8 rules available for NAT purposes based on WAN port to open, LAN IP/port to redirect the packets to, and protocol type.

Live Demo 1. Quick Installation 2. Network Settings 3. System Settings 4. Create User Extensions 5. Grandstream s Zero Config 6. Create Conference Bridges 7. Auto-Attendant (IVR) 8. Create Analog Trunks 9. Create VoIP Trunks 10. Call Routing 11. Voicemail-to-Email/Fax-to-Email 12. Call Detail Records (CDR) 13. Maintenance 14. Troubleshooting 15. Security

System Settings Change Password Highly recommended after first login Strong password recommended At least 8 characters; Including lowercase/uppercase alphabet characters; Including digits; Including special characters.

System Settings LDAP Server UCM6100 built-in LDAP server provides corporate directory to your IP phones Add multiple phonebooks Sync LDAP directory with other UCM6100s for SIP peer trunks

System Settings HTTP Server UCM6100 built-in HTTP server allows access to web interface for easy configuration and status information. Support HTTP and HTTPS protocols. HTTPS (default) is highly recommended. Default access port is 8089 and configurable for HTTP/HTTPS. The web interface is not using default HTTP port 80 or HTTPS port 443 for security considerations. Ability to redirect HTTP requests with default port 80 to configured port (default 8089) using either HTTP or HTTPS.

System Settings Email Settings Email settings will be used for: Voicemail to Email Fax to Email Email notifications for important system events

System Settings Time Settings Time Auto Updating NTP Server DHCP Option 2 DHCP Option 42 Self-defined Time Zone Set Time Manually Use it when the time auto updating is not working

System Settings NTP Settings Built-in NTP Server with Real-time Clock Easy sync up all your devices with the UCM6100

Live Demo 1. Quick Installation 2. Network Settings 3. System Settings 4. Create User Extensions 5. Grandstream s Zero Config 6. Create Conference Bridges 7. Auto-Attendant (IVR) 8. Create Analog Trunks 9. Create VoIP Trunks 10. Call Routing 11. Voicemail-to-Email/Fax-to-Email 12. Call Detail Records (CDR) 13. Maintenance 14. Troubleshooting 15. Security

Create User Extensions Configure Extension Range Design Considerations Departmentalize/Segmentation Plan for Expansion What to Configure? User Extensions Conference Extensions

Create User Extensions Batch & Single User Creation Permissions Complicated Password Voicemail Password Email Address Strategy Codecs Fax Detection

Live Demo 1. Quick Installation 2. Network Settings 3. System Settings 4. Create User Extensions 5. Grandstream s Zero Config 6. Create Conference Bridges 7. Auto-Attendant (IVR) 8. Create Analog Trunks 9. Create VoIP Trunks 10. Call Routing 11. Voicemail-to-Email/Fax-to-Email 12. Call Detail Records (CDR) 13. Maintenance 14. Troubleshooting 15. Security

Provisioning using Zero Config Provisioning Methods TFTP HTTP HTTPS Configuration File Types Binary Configuration XML Configuration General XML Configuration

Binary/Legacy Configuration File Configuration Files are encrypted with AES256 Must be generated via Configuration Generator Tool Provisioning using Zero Config

Provisioning using Zero Config Configuration Templates & Values http://www.grandstream.com/support/tools # Account 1/General Settings #----------------------------------------- # Account Active. 0 - No, 1 - Yes. Default is 1 # Number: 0, 1 # Mandatory P271 = 1 # Account Name # String # P270 = # SIP Server # String P47 =

Provisioning using Zero Config Configuration Templates & Values XML Syntax <?xml version="1.0" encoding="utf-8"?> <gs_provision version="1"> <mac>000b82123456</mac> <config version="1"> <P271>0</P271> <P270>Account name</p270> </config> </xml>

Provisioning using Zero Config XML Configuration File Grandstream Product families such as GXP21xx/GXP14xx/GXP11xx, GXV31xx, HT50x, HT70x, GXW40xx and DP71x accept configuration files in XML format in addition to the legacy proprietary binary format. The UCM6100 sends XML configuration file to the devices for them to get provisioned. On the UCM6100, after we assign an extension to a device, the UCM6100 will create an XML config file cfgxxxxxxxxxxxx.xml where xxxxxxxxxxxx is the MAC address of the device to be provisioned. The XML config file will then be saved in the UCM6100 embedded HTTP(S)/TFTP server for the device to download.

Provisioning using Zero Config XML Configuration File (Continued) The XML configuration file is saved in the UCM6100 web server under directory zccgi. For example, the UCM6100 is using HTTP and the port number is 8089. The XML configuration file created for device MAC 000B823E175D can be downloaded using the URL below: http://192.168.40.178:8089/zccgi/cfg000b823e175d.xml The XML configuration file created by the UCM6100 can configure the following on the device: Account registration information for the device to register SIP account. Network settings related to SIP: NAT Traversal, Use Random Port. Call Settings: Dial Plan, Auto Answer. LDAP client configuration for the device to automatically use the default LDAP directory generated in the UCM6100.

Provisioning using Zero Config Setup Made EASY! Plug & Play Auto Discovery Automatic Assignment Minimal Manual Operation

Provisioning using Zero Config Auto Provisioning: Mechanism UCM6100 Discover Device Assign Extension to Device Create XML Config File Send Downloading URL to Device SIP End Device Boot up Download Config File Reboot, Get Provisioned Three methods for the interaction between SIP End Device and the UCM6100: SIP SUBSCRIBE When the phone boots up, it sends out SUBSCRIBE to a multicast IP address in the LAN. The UCM6100 discovers it and then sends NOTIFY with the XML config file URL in the message body for the phone to download. mdns When the phone boots up, it sends out mdns query to get the TFTP server address. The UCM6100 will respond with its own address. The phone will then send TFTP request to download the XML config file from the UCM6100. Option 66 For UCM6102 only, which can act as a router providing option 66 with config server path to the phone.

Provisioning using Zero Config Example 1: UCM6100 and Phones in the Same LAN This is a common setup among small businesses, where the UCM6100 is placed behind a company s router or firewall. The phones are in the same network as the UCM6100 and can be discovered automatically by UCM6100 using the Zero Config feature.

Provisioning using Zero Config Example 2: UCM6100 and Phones in Different Networks In this setup, the UCM6100 is placed directly over the internet (outside from the network where the phones are deployed). Under this topology, the UCM6100 cannot reach the phones on its own and the typical auto discovery will not work. Another DHCP server will be needed to help the phone point itself to the UCM6100.

Provisioning using Zero Config Example 2: UCM6100 and Phones in Different Networks (Continued) To finish the provisioning in this topology: Turn on DHCP Option 66 in the network where the phones are deployed and set the value: option tftp-server-name "http(s)://ucm_ip_address:port/zccgi". All Grandstream phones have DHCP Option 66 turned on by default. Once the phone is provisioned with the DHCP Option 66, it will be redirected to the UCM6100 and send request for XML configuration file. When the phone requests the XML configuration file from the UCM6100, the UCM6100 will add the phone to the provision list.

Live Demo 1. Quick Installation 2. Network Settings 3. System Settings 4. Create User Extensions 5. Grandstream s Zero Config 6. Create Conference Bridges 7. Auto-Attendant (IVR) 8. Create Analog Trunks 9. Create VoIP Trunks 10. Call Routing 11. Voicemail-to-Email/Fax-to-Email 12. Call Detail Records (CDR) 13. Maintenance 14. Troubleshooting 15. Security

Create Conference Bridges Bridging the Gap Public or Private Recording Option Bridging of Multiple Parties Caller Menu User Invite Caller Announcements

Live Demo 1. Quick Installation 2. Network Settings 3. System Settings 4. Create User Extensions 5. Grandstream s Zero Config 6. Create Conference Bridges 7. Auto-Attendant (IVR) 8. Create Analog Trunks 9. Create VoIP Trunks 10. Call Routing 11. Voicemail-to-Email/Fax-to-Email 12. Call Detail Records (CDR) 13. Maintenance 14. Troubleshooting 15. Security

Auto-Attendant (IVR) No receptionist? Record or Upload Custom Voice Prompts Supports Multiple Languages Scheduled Routes to Specific IVR Prompts e.g. AfterHours, Holidays, Maintenance Nested IVRs up to 5 levels

Auto-Attendant (IVR) IVR Security Important: Always verify the permissions you assign in the IVR menu. If the IVR is reached by public calls, it is recommended that you set the permission to internal or password protect the outgoing calls trunks. An open permission may result in expensive unauthorized calls!

Live Demo 1. Quick Installation 2. Network Settings 3. System Settings 4. Create User Extensions 5. Grandstream s Zero Config 6. Create Conference Bridges 7. Auto-Attendant (IVR) 8. Create Analog Trunks 9. Create VoIP Trunks 10. Call Routing 11. Voicemail-to-Email/Fax-to-Email 12. Call Detail Records (CDR) 13. Maintenance 14. Troubleshooting 15. Security

Create Analog Trunks Utilizing Existing Systems Ability to Select Individual Channels Auto Detection Custom Tone Settings Auto Record Fax Detection

Create Analog Trunks Get Familiar with Analog Trunk Settings Enable Polarity Reversal If set to Yes, the polarity will be reversed upon call establishment and termination. This is usually used for billing purposes. Polarity On Answer Delay When FXO port answers the call, FXS port may be sent a polarity reversal signal. Current Disconnect It is used when the PSTN provider uses a line power drop to indicate call completion to the subscribing end point. In this case the FXO port will search for a power drop with the preconfigured time frame to disconnect call from a VoIP extension. Default value is 200ms. RX Gain: controls the power level of the signal (audio) received on the FXO ports. TX Gain: controls the power level of the signal (audio) sent out to the FXO ports. Use CallerID: configures caller ID handling to match local PSTN settings.

Create Analog Trunks Get Familiar with Analog Trunk Settings Busy Detection This is used to detect if the party on the other end has hung up. This feature causes a Busy Tone to be used as the FXO line disconnection signal when set to YES. Busy Count If busy detection is enabled, you can set busy count to specify how many counts to wait for before hanging up. The minimum default is 2. Congestion Detection The FXO port listens to the PSTN line for a fast busy tone. Upon reception of such tone, the UCM6100 can determine congestion. Congestion Count If congestion detection is enabled, you can set congestion count to specify how many tones to wait for. The minimum default is 2. Tone Country Select the country for tone settings. You can also select custom and set the values manually.

Live Demo 1. Quick Installation 2. Network Settings 3. System Settings 4. Create User Extensions 5. Grandstream s Zero Config 6. Create Conference Bridges 7. Auto-Attendant (IVR) 8. Create Analog Trunks 9. Create VoIP Trunks 10. Call Routing 11. Voicemail-to-Email/Fax-to-Email 12. Call Detail Records (CDR) 13. Maintenance 14. Troubleshooting 15. Security

Create VoIP Trunks SIP/VoIP Trunking Peered or Registered Auto Record Long-Distance Charges Reduced

Live Demo 1. Quick Installation 2. Network Settings 3. System Settings 4. Create User Extensions 5. Grandstream s Zero Config 6. Create Conference Bridges 7. Auto-Attendant (IVR) 8. Create Analog Trunks 9. Create VoIP Trunks 10. Call Routing 11. Voicemail-to-Email/Fax-to-Email 12. Call Detail Records (CDR) 13. Maintenance 14. Troubleshooting 15. Security

Call Routing Outbound Rule: How can I direct your call? Dial Pattern Secured Route Strip/Prepend Digits Failover Privilege/Permission Outbound route per caller ID

Call Routing How to Use Outbound Route Pattern Pattern: It is similar to dial plan. All patterns are prefixed by the _ character. N = Any digit from 2-9. = Wildcard, matches one or more characters! = Wildcard, matches zero or more characters immediately X = Any Digit from 0-9 Z = Any Digit from 1-9 To specify the outbound route based on caller ID, add "/callerid" to the above pattern. The outbound call has to match both the pattern and the callerid to use this outbound route. Example: _5XXX/1234567890

Call Routing Inbound Rule: How can I direct your call? DID Pattern Trunk Selection Direct Calls to IVR, Extension, Ring group, Voicemail, FAX Scheduled Inbound Routes Inbound route per caller ID

---------- Call Routing How to Secure My Call Routes? A wrong trunk/routing configuration may open a backdoor that will allow unauthorized users to make calls. Recommendations For inbound routes, make sure you assign only the privilege required. For example, If you only expect to handle internal calls, set the privilege to internal. Use Inbound route DID features to control if inbound calls can or cannot be forwarded to another trunk or special extension. For Outbound route, if the target/dialplan allows pay calls, make sure you assign a higher privilege level such as National or International. Then only assign this permission to users authorized to make these calls. Password protection, sometimes the privilege alone is not enough so you can set a password to the outgoing route. Users will be required to enter the password in order to make a call out a PIN protected route.

Live Demo 1. Quick Installation 2. Network Settings 3. System Settings 4. Create User Extensions 5. Grandstream s Zero Config 6. Create Conference Bridges 7. Auto-Attendant (IVR) 8. Create Analog Trunks 9. Create VoIP Trunks 10. Call Routing 11. Voicemail-to-Email/Fax-to-Email 12. Call Detail Records (CDR) 13. Maintenance 14. Troubleshooting 15. Security

Voicemail to Email Not in the office? Voicemail to Email Configure Voicemail Limits Playback Options

Fax to Email No Fax Machine? No Problem! Fax Extension Fax Settings Fax to Email Template

Live Demo 1. Quick Installation 2. Network Settings 3. System Settings 4. Create User Extensions 5. Grandstream s Zero Config 6. Create Conference Bridges 7. Auto-Attendant (IVR) 8. Create Analog Trunks 9. Create VoIP Trunks 10. Call Routing 11. Voicemail-to-Email/Fax-to-Email 12. Call Detail Records (CDR) 13. Maintenance 14. Troubleshooting 15. Security

CDR Filter Call Details Download Records (.csv) CDR Statistics Call Detail Records (CDR)

Live Demo 1. Quick Installation 2. Network Settings 3. System Settings 4. Create User Extensions 5. Grandstream s Zero Config 6. Create Conference Bridges 7. Auto-Attendant (IVR) 8. Create Analog Trunks 9. Create VoIP Trunks 10. Call Routing 11. Voicemail-to-Email/Fax-to-Email 12. Call Detail Records (CDR) 13. Maintenance 14. Troubleshooting 15. Security

Maintenance BE PREPARED! Firmware Upgrade Backup Cleaner Reset/Reboot System Events log/ Email notification

Live Demo 1. Quick Installation 2. Network Settings 3. System Settings 4. Create User Extensions 5. Grandstream s Zero Config 6. Create Conference Bridges 7. Auto-Attendant (IVR) 8. Create Analog Trunks 9. Create VoIP Trunks 10. Call Routing 11. Voicemail-to-Email/Fax-to-Email 12. Call Detail Records (CDR) 13. Maintenance 14. Troubleshooting 15. Security

Troubleshooting Understanding SIP Typical call flow example between 2 phones

Troubleshooting Ethernet Captures The most helpful information that you can use in the troubleshooting process is Ethernet capture Tools Hub/Switch(with port mirroring capabilities) TCPDump Wireshark Text Editors A voice engineer s best friend is the Ethernet capture!

UCM6100 s built in Ethernet capturing capability Troubleshooting

Troubleshooting SYSLOG Syslog is a standard for computer data logging. It can provide useful information down to the system level. There are several logging levels : Error Warn Notice Verbose Debug Additionally, you can choose to output the logs to another server, such as a dedicated machine used only for gathering SYSLOG data.

Troubleshooting In addition to syslog levels, you are able to select which UCM6100 modules to generate logs. For example: PBX Module chan_sip chan_dahdi app_meetme Application SIP Calls Analog Calls (FXO/FXS) Conference Important: It is not recommended to open all levels to all syslog modules. Too many syslog print might cause traffic that affect system performance.

Troubleshooting IP Ping A network administration utility to check host availability and measure round-trip times. For example, use IP Ping to check if the UCM6100 is able to communicate with other networked devices, such as other Peers or SIP Trunks. The first go-to tool to start troubleshooting.

Troubleshooting Traceroute To display the paths (routes) that IP traffic takes in order to reach its destination. To display transit delays on particular network segments. It can be a valuable tool when troubleshooting issues such as voice delays.

Live Demo 1. Quick Installation 2. Network Settings 3. System Settings 4. Create User Extensions 5. Grandstream s Zero Config 6. Create Conference Bridges 7. Auto-Attendant (IVR) 8. Create Analog Trunks 9. Create VoIP Trunks 10. Call Routing 11. Voicemail-to-Email/Fax-to-Email 12. Call Detail Records (CDR) 13. Maintenance 14. Troubleshooting 15. Security

Security Preventive Measures Dynamic Defense Static Defense Fail2Ban Blacklist + Whitelist

Security Security Considerations Hardware Based Protection IP Tables IP Address Filtering Whitelist + Blacklist > Whitelist > Blacklist Strong Web UI Passwords Minimize Web Access Strong SIP Passwords Don t Use Normal Ports

Security Network/System Security Considerations Firewalls Use a firewall between your network and the Internet to limit what attackers from Internet can reach inside your network, and to control types of in/out traffic. Passwords Don t leave default password for any system in your network (attackers know them). Change it before any configuration and use long (8 characters is minimum, 12 or more is better) and strong passwords including uppercase/lowercase alphabet characters, digits and special characters. These types of password are more resistant to dictionary attack. VPN Use VPN to encrypt remote access so no-one on the Internet can monitor and capture your data. Management Interface Management interfaces need to be secured behind your firewall and accessed via VPN. Use secured protocols such as HTTPS instead of HTTP, SSH Don t use default ports for those protocols. To avoid ports scanning, UCM6100 is using a different port for HTTP/HTTPS which is 8089 instead of 80/443 (which you can change).

Security Network/System Security Considerations (continued) Upgrades Always keep your systems up-to-date by installing latest upgrades which includes fixes/more security add-ons Backups Perform regular backup of your system on daily/weekly basis, which can help to restore your configuration/voice prompts and etc if needed. CDR and Syslog debugging System administrator has the possibility to monitor CDR and syslog to see what is going on in the UCM6100 (registration, calls, DoS attempts, rejected requests )

Security VoIP Security Considerations (continued) Fail2Ban Enable Fail2Ban on the UCM6100 for SIP authentication errors - SIP REGISTRATION - SIP INVITE - SIP SUBSCRIBE

Security VoIP Security Considerations (continued) Bind port Default SIP port is 5060, you may consider changing it in order to avoid ports scanning and hackers INVITE/REGISTER attempts on default port. SIP transport Use TLS (with certificates) when possible instead of SIP over UDP/TCP. The default TLS port is 5061, you may consider to change it so no one can sniff your network traffic and see your plain text SIP messages. Secure RTP Use SRTP when possible instead of RTP to avoid hackers to listen to your communications. Call Control and Permissions The UCM6100 can be configured to require a PIN before the call goes through the outbound route. Also, please make sure to set approriate permissions for users to allow specific types of calls (Internal, Local, National, International)

Security VoIP Security Considerations (continued) Always turn Allow Guest Calls OFF during normal daily operation 401 Unauthorized Attackers tend to send INVITE or REGISTER messages with a random extension number to an IP-PBX and wait for a reply to know if the extension exist or no, to continue with their attack process. UCM6100 offers the possibility to reject those attacks by always replying with 401 Unauthorized so attackers will not know if the extension used in their request is matching a user or peer. Change User Agent or Realm If using plain text SIP protocol, attackers can sniff network and based on the user agent in SIP messages, can know which IP-PBX you are using which gives them more visibility on how to attack your server. It s always better to change your User Agent from default and use one not giving any clue about which system you are using. This options is offered by UCM6100 (same applies for Realm)

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