How To Use Grandstream On A Computer With A Sim Sims 2 (Networking) And Sims 1 (Netware) On A Sims 3 (Network) On An Ipad Or Ipad (Netcom) On Nt

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1 Grandstream Networks, Inc. UCM6102/6104/6108/6116 IP PBX Appliance User Manual Grandstream Networks, Inc.

2 UCM61xx User Manual Index CHANGE LOG FIRMWARE VERSION WELCOME PRODUCT OVERVIEW FEATURE HIGHTLIGHTS TECHNICAL SPECIFICATIONS INSTALLATION EQUIPMENT PACKAGING CONNECT YOUR UCM61XX CONNECT THE UCM CONNECT THE UCM CONNECT THE UCM CONNECT THE UCM SAFETY COMPLIANCES WARRANTY GETTING STARTED USE THE LCD MENU USE THE LED INDICATORS USE THE WEB GUI ACCESS WEB GUI WEB GUI CONFIGURATIONS WEB GUI LANGUAGES SAVE AND APPLY CHANGES MAKE YOUR FIRST CALL SYSTEM SETTINGS NETWORK SETTINGS BASIC SETTINGS X PORT FORWORDING (UCM6102 ONLY) FIREWALL STATIC DEFENSE Firmware Version UCM6102/6104/6108/6116 USER MANUAL Page 1 of 138

3 DYNAMIC DEFENSE CHANGE PASSWORD LDAP SERVER LDAP SERVER CONFIGURATIONS LDAP PHONEBOOK LDAP CLIENT CONFIGURATIONS HTTP SERVER SETTINGS TIME SETTINGS PROVISIONING OVERVIEW AUTO PROVISIONING MANUAL PROVISIONING DISCOVERY ASSIGNMENT CREATE NEW DEVICE PROVISIONING EXAMPLES EXTENSIONS CREATE NEW USER BATCH ADD EXTENSIONS EDIT EXTENSION TRUNKS ANALOG TRUNKS ANALOG TRUNK CONFIGURATION PSTN DETECTION VOIP TRUNKS CALL ROUTES OUTBOUND ROUTES INBOUND ROUTES INBOUND RULE CONFIGURATIONS BLACKLIST CONFIGURATIONS CONFERENCE BRIDGE CONFERENCE BRIDGE CONFIGURATIONS JOIN A CONFERENCE CALL INVITE OTHER PARTIES TO JOIN CONFERENCE Firmware Version UCM6102/6104/6108/6116 USER MANUAL Page 2 of 138

4 DURING THE CONFERENCE RECORD CONFERENCE IVR CONFIGURE IVR CREATE IVR PROMPT RECORD NEW IVR PROMPT UPLOAD IVR PROMPT LANGUAGE SETTINGS FOR VOICE PROMPT DOWNLOAD AND INSTALL VOICE PROMPT PACKAGE CUSTOMIZE AND UPLOAD VOICE PROMPT PACKAGE VOIC CONFIGURE VOIC VOIC SETTINGS CONFIGURE VOIC GROUP RING GROUP CONFIGURE RING GROUP PAGING AND INTERCOM GROUP CONFIGURE PAGING/INTERCOM GROUP CALL QUEUE CONFIGURE CALL QUEUE MUSIC ON HOLD FAX/T CONFIGURE FAX/T CALL FEATURES FEATURE CODES CALL RECORDING CALL PARK PARK A CALL RETRIEVE THE PARKED CALL INTERNAL OPTIONS INTERNAL OPTIONS/GENERAL Firmware Version UCM6102/6104/6108/6116 USER MANUAL Page 3 of 138

5 INTERNAL OPTIONS/RTP SETTINGS INTERNAL OPTIONS/RTP SETTINGS INTERNAL OPTIONS/HARDWARE CONFIG INTERNAL OPTIONS/STUN MONITOR IAX SETTINGS IAX SETTINGS/GENERAL IAX SETTINGS/CODECS IAX SETTINGS/REGISTRATION IAX SETTINGS/STATIC DEFENSE SIP SETTINGS SIP SETTINGS/GENERAL SIP SETTINGS/CODECS SIP SETTINGS/MISC SIP SETTINGS/SESSION TIMER SIP SETTINGS/TCP and TLS SIP SETTINGS/TCP and TLS SIP SETTINGS/TOS SIP SETTINGS/DEBUG STATUS AND REPORTING PBX STATUS TRUNKS EXTENSIONS QUEUES CONFERENCE ROOMS INTERFACES STATUS PARKING LOT SYSTEM STATUS GENERAL NETWORK STORAGE USAGE RESOURCE USAGE CDR (CALL DETAIL REPORT) UPGRADING AND MAINTENANCE UPGRADING UPGRADING VIA NETWORK UPGRADING VIA LOCAL UPLOAD NO LOCAL FIRMWARE SERVERS Firmware Version UCM6102/6104/6108/6116 USER MANUAL Page 4 of 138

6 BACKUP LOCAL BACKUP NETWORK BACKUP RESTORE CONFIGURATION FROM BACKUP FILE CLEANER RESET AND REBOOT SYSLOG TROUBLESHOOTING ETHERNET CAPTURE PING TRACEROUTE EXPERIENCING THE UCM6102/6104/6108/ Firmware Version UCM6102/6104/6108/6116 USER MANUAL Page 5 of 138

7 Table of Tables UCM61xx User Manual Table 1: Technical Specifications Table 2: UCM6102/UCM6104 Equipment Packaging Table 3: UCM6108/UCM6116 Equipment Packaging Table 4: LCD Menu Options Table 5: UCM6102/UCM6104 LED INDICATORS Table 6: UCM6108/UCM6116 LED INDICATORS Table 7: UCM6102 Network Settings->Basic Settings Table 8: UCM6104 Network Settings->Basic Settings Table 9: UCM6108/UCM6116 Network Settings->Basic Settings Table 10: UCM61xx Network Settings->802.1X Table 11: UCM6102 Network Settings->Port Forwarding Table 12: UCM61xx Firewall->Static Defense->Current Service Table 13: Typical Firewall Settings Table 14: Firewall Rule Settings Table 15: Firewall Dynamic Defense Table 16: HTTP Server Settings Table 17: Settings Table 18: Time Settings Table 19: Auto Provision Settings Table 20: Extension Configuration Parameters Table 21: Batch Add Extension Parameters Table 22: Analog Trunk Configuration Parameters Table 23: PSTN Detection For Analog Trunk Table 24: VoIP Trunk Configuration Parameters Table 25: Outbound Route Configuration Parameters Table 26: Inbound Rule Configuration Parameters Table 27: Conference Bridge Configuration Parameters Table 28: Conference Caller IVR Menu Table 29: IVR Configuration Parameters Table 30: Voic Settings Table 31: Voic Settings Table 32: Ring Group Parameters Table 33: Page/Intercom Group Configuration Parameters Table 34: Call Queue Configuration Parameters Table 35: FAX/T.38 Settings Table 36: UCM61xx Feature Codes Table 37: Internal Options/General Table 38: Internal Options/Jitter Buffer Firmware Version UCM6102/6104/6108/6116 USER MANUAL Page 6 of 138

8 Table 39: Internal Options/RTP Settings Table 40: Internal Options/Hardware Config Table 41: Internal Options/STUN Monitor Table 42: IAX Settings/General Table 43: IAX Settings/Registration Table 44: IAX Settings/Static Defense Table 45: SIP Settings/General Table 46: SIP Settings/Misc Table 47: SIP Settings/Session Timer Table 48: SIP Settings/TCP and TLS Table 49: SIP Settings/NAT Table 50: SIP Settings/TOS Table 51: SIP Settings/Debug Table 52: Trunk Status Table 53: Extension Status Table 54: Agent Status Table 55: Interface Status Indicators Table 56: Parking Lot Status Table 57: System Status->General Table 58: System Status->Network Table 59: CDR Filter Criteria Table 60: CDR Statistics Filter Criteria Table 61: Network Upgrade Configuration Table 62: Network Backup Configuration Table 63: Cleaner Configuration Firmware Version UCM6102/6104/6108/6116 USER MANUAL Page 7 of 138

9 Table of Figures UCM61xx User manual Figure 1: UCM6102 Front View Figure 2: UCM6102 Back View Figure 3: UCM6104 Front View Figure 4: UCM6104 Back View Figure 5: UCM6108 Front View Figure 6: UCM6108 Back View Figure 7: UCM6116 Front View Figure 8: UCM6116 Back View Figure 9: UCM6116 Web GUI Login Page Figure 10: UCM61xx Web GUI Language Figure 11: Create New Firewall Rule Figure 12: LDAP Server Configurations Figure 13: Default LDAP Phonebook in UCM61xx Figure 14: Add LDAP Phonebook Figure 15: Edit LDAP Phonebook Figure 16: GXP2200 LDAP Phonebook Configuration Figure 17: UCM61xx Zero Config Figure 18: Auto Provision Settings Figure 19: Auto Discover Figure 20: Discovered Devices Figure 21: Assign Extension To Device Figure 22: Create New Device Figure 23: Provisioning Example Figure 24: Provisioning Example Figure 25: PSTN Detection For Analog Trunk Figure 26: Blacklist Configuration Parameters Figure 27: Conference Invitation From Web GUI Figure 28: Conference Recording Figure 29: Click On Prompt To Create IVR Prompt Figure 30: Record New IVR Prompt Figure 31: Upload IVR Prompt Figure 32: Language Settings For Voice Prompt Figure 33: Voice Prompt Package List Figure 34: Voic Settings Figure 35: Voic Group Figure 36: Ring Group Figure 37: Ring Group Configuration Figure 38: Page/Intercom Group Firmware Version UCM6102/6104/6108/6116 USER MANUAL Page 8 of 138

10 Figure 39: Page/Intercom Group Settings Figure 40: Call Queue Figure 41: Music On Hold Default Class Figure 42: Download Recording File From CDR Page Figure 43: FXS Ports Signaling Preference Figure 44: FXO Ports ACIM Settings Figure 45: Status->PBX Status Figure 46: Trunk Status Figure 47: Extension Status Figure 48: Queue Status Figure 49: Conference Room Status Figure 50: UCM6116 Interfaces Status Figure 51: Parking Lot Status Figure 52: System Status->Storage Usage Figure 53: System Status->Resource Usage Figure 54: CDR Filter Figure 55: Call Report Figure 56: Call Report Entry With Audio Recording File Figure 57: CDR Statistics Figure 58: Network Upgrade Figure 59: Local Upgrade Figure 60: Upgrading Firmware Files Figure 61: Reboot UCM61xx Figure 62: Local Backup Figure 63: Network Backup Figure 64: Restore UCM61xx From Backup File Figure 65: Cleaner Figure 66: Reset and Reboot Figure 67: Ethernet Capture Figure 68: PING Figure 69: Traceroute Firmware Version UCM6102/6104/6108/6116 USER MANUAL Page 9 of 138

11 CHANGE LOG This section documents significant changes from previous versions of the UCM61xx user manuals. Only major new features or major document updates are listed here. Minor updates for corrections or editing are not documented here. FIRMWARE VERSION This is the initial version. Firmware Version UCM6102/6104/6108/6116 USER MANUAL Page 10 of 138

12 WELCOME Thank you for purchasing Grandstream UCM6102/6104/6108/6116. UCM6102/6104/6108/6116 is an innovative IP PBX appliance designed for small to medium business. Powered by an advanced hardware platform with robust system resources, the UCM6102/6104/6108/6116 offers a highly versatile state-of-the-art Unified Communication (UC) solution for converged voice, video, data, fax and video surveillance application needs. Incorporating industry-leading features and performance, the UCM6102/6104/6108/6116 offers quick setup, deployment with ease and unrivaled reliability all at an unprecedented price point. Caution: Changes or modifications to this product not expressly approved by Grandstream, or operation of this product in any way other than as detailed by this User Manual, could void your manufacturer warranty. Warning: Please do not use a different power adaptor with the UCM6102/6104/6108/6116 as it may cause damage to the products and void the manufacturer warranty. This document is subject to change without notice. The latest electronic version of this user manual is available for download here: Reproduction or transmittal of the entire or any part, in any form or by any means, electronic or print, for any purpose without the express written permission of Grandstream Networks, Inc. is not permitted. Firmware Version UCM6102/6104/6108/6116 USER MANUAL Page 11 of 138

13 PRODUCT OVERVIEW FEATURE HIGHTLIGHTS 1GHz ARM Cortex A8 application processor, large memory (512MB DDR RAM, 4GB NAND Flash), and dedicated high performance multi-core DSP array for advanced voice processing. Integrated 2/4/8/16 PSTN trunk FXO ports, 2 analog telephone FXS ports with lifeline capability in case of power outage, and up to 50 SIP trunk options. Gigabit network port(s) with integrated PoE, USB, SD; integrated NAT router with advanced QoS support (UCM6102 only). Supports a wide range of popular voice codes (including G.711 A-law/U-law, G.722, G.723.1, G.726, G.729A/B, ilbc, GSM), video codec (including H.264, H.263, H.263+), and Fax (T.38). Hardware DSP based 128ms-tail-length carrier-grade line echo cancellation (LEC). Supports up to 500 SIP endpoint registration, up to 60 concurrent calls and up to 32 conference attendees. Flexible dial plan, call routing, site peering, call recording. Automated detection and provisioning of IP phones, video phones, ATA and other endpoints for easy deployment. Hardware encryption accelerator to ensure strongest security protection using SRTP, TLS, and HTTPS. TECHNICAL SPECIFICATIONS Interfaces Table 1: Technical Specifications Analog Telephone FXS Ports PSTN Line FXO Ports Network Interfaces NAT Router Peripheral Ports LED Indicators 2 ports (both with lifetime capability in case of power outage) UCM6102: 2 ports UCM6104: 4 ports UCM6108: 8 ports UCM6116: 16 ports UCM6108/6116: Single 10M/100M/1000M RJ45 Ethernet port with integrated PoE Plug (IEEE 802.3at-2009) UCM6102/6104: Dual 10M/100M/1000M RJ45 Ethernet ports with integrated PoE Plug (IEEE 802.3at-2009) Yes, UCM6102 only USB, SD Power/Ready, Network, PSTN Line, USB, SD Firmware Version UCM6102/6104/6108/6116 USER MANUAL Page 12 of 138

14 LCD Display Reset Switch 128x32 graphic LCD with DOWN and OK button Yes Voice/Video Capabilities Voice-over-Packet Capabilities Voice and Fax Codecs Video Codecs QoS LEC with NLP Packetized Voice Protocol Unit, 128ms-tail-length carrier grade Line Echo Cancellation, Dynamic Jitter Buffer, Modem detection and auto-switch to G.711 G.711 A-law/U-law, G.722, G K/6.3K, G.726, G.729A/B, ilbc, GSM; T.38 H.264, H.263, H.263+ Layer 3 QoS Signaling and Control DTMF Methods Provisioning Protocol and Plug-and-Play Network Protocols Disconnect Methods In Audio, RFC2833, and SIP INFO TFTP/HTTP/HTTPS, auto-discovery and auto-provisioning of Grandstream IP endpoints via ZeroConfig (DHCP Option 66/multicast SIP SUBSCRIBE/mDNS) TCP/UDP/IP, RTP/RTCP, ICMP, ARP, DNS, DDNS, DHCP, NTP, TFTP, SSH, HTTP/HTTPS, PPPoE, SIP (RFC3261), STUN, SRTP, TLS Call Progress Tone, Polarity Reversal, Hook Flash Timing, Loop Current Disconnect, Busy Tone Security Media SRTP, TLS, HTTPS, SSH Physical Universal Power Supply Environmental Dimensions Mounting Output: 12VDC, 1.5A Input: VAC, 50-60Hz Operating: o F / 0-40 o C, 10-90% (non-condensing) Storage: o F / o C UCM6102/6104: 226mm (L) x 155mm (W) x 34.5mm (H) UCM6108/6116: 440mm (L) x 185mm (W) x 44mm (H) UCM6102/6104: Wall mount and Desktop UCM6108/6116: Rack mount and Desktop Additional Features Multi-language Support Caller ID Yes, English/Chinese/Spanish/French/German/Russian/Italian for Web GUI; Customizable IVR to support any language Bellcore/Telcordia, ETSI-FSK, ETSI-DTMF, SIN BT, NTT Japan Firmware Version UCM6102/6104/6108/6116 USER MANUAL Page 13 of 138

15 Polarity Reversal/ Wink Call Center Customizable Auto Attendant Concurrent Calls Conference Bridges Call Features Compliance Yes, with enable/disable option upon call establishment and termination Multiple configurable call queues, automatic call distribution (ACD) based on agent skills/availability busy level, in-queue announcement Up to 5 layers of IVR (Interactive Voice Response) UCM6102: Up to 30 simultaneous calls UCM6104: Up to 45 simultaneous calls UCM6108/6116: Up to 60 simultaneous calls UCM6102/6104: Up to 3 password-protected conference bridges allowing up to 25 simultaneous PSTN or IP participants UCM6108/6116: Up to 6 password-protected conference bridges allowing up to 32 simultaneous PSTN or IP participants Call park, call forward, call transfer, DND, ring/hunt group, paging/intercom and etc FCC: Part 15 (CFR 47) Class B, Part 68 CE: EN55022 Class B, EN55024, EN , EN , EN , TBR21, RoHS A-TICK: AS/NZS CISPR 22 Class B, AS/NZS CISPR 24, AS/NZS 60950, AS/ACIF S002 aditu-t K.21 (Basic Level) UL (power adapter) Firmware Version UCM6102/6104/6108/6116 USER MANUAL Page 14 of 138

16 INSTALLATION Before deploying and configuring the UCM61xx, the device needs to be properly powered up and connected to network. This section describes detailed information on installation, connection and warranty policy of the UCM61xx. EQUIPMENT PACKAGING Table 2: UCM6102/UCM6104 Equipment Packaging Main Case Yes (1) Power Adaptor Yes (1) Ethernet Cable Yes (1) Quick Installation Guide Yes (1) Table 3: UCM6108/UCM6116 Equipment Packaging Main Case Yes (1) Power Adaptor Yes (1) Ethernet Cable Yes (1) Quick Installation Guide Yes (1) Wall Mount Yes (2) Screws Yes (6) Firmware Version UCM6102/6104/6108/6116 USER MANUAL Page 15 of 138

17 CONNECT YOUR UCM61XX CONNECT THE UCM6102 Figure 1: UCM6102 Front View Figure 2: UCM6102 Back View To set up the UCM6102, follow the steps below: 1. Connect one end of an RJ-45 Ethernet cable into the WAN port of the UCM6102; 2. Connect the other end of the Ethernet cable into the uplink port of an Ethernet switch/hub; 3. Connect the 12V DC power adapter into the 12V DC power jack on the back of the UCM6102. Insert the main plug of the power adapter into a surge-protected power outlet; 4. Wait for the UCM6102 to boot up. The LCD in the front will show the device hardware information when the boot process is done; 5. Once the UCM6102 is successfully connected to network, the LED indicator for WAN in the front will be in solid green and the LCD shows up the IP address; 6. (Optional) Connect PSTN lines from the wall jack to the FXO ports; connect analog lines (phone and Fax) to the FXS ports. Firmware Version UCM6102/6104/6108/6116 USER MANUAL Page 16 of 138

18 CONNECT THE UCM6104 Figure 3: UCM6104 Front View Figure 4: UCM6104 Back View To set up the UCM6104, follow the steps below: 1. Connect one end of an RJ-45 Ethernet cable into the LAN 1 port of the UCM6104; 2. Connect the other end of the Ethernet cable into the uplink port of an Ethernet switch/hub; 3. Connect the 12V DC power adapter into the 12V DC power jack on the back of the UCM6104. Insert the main plug of the power adapter into a surge-protected power outlet; 4. Wait for the UCM6104 to boot up. The LCD in the front will show the device hardware information when the boot process is done; 5. Once the UCM6104 is successfully connected to network, the LED indicator for LAN 1 in the front will be in solid green and the LCD shows up the IP address; 6. (Optional) Connect PSTN lines from the wall jack to the FXO ports; connect analog lines (phone and Fax) to the FXS ports. CONNECT THE UCM6108 To set up the UCM6108, follow the steps below: Firmware Version UCM6102/6104/6108/6116 USER MANUAL Page 17 of 138

19 1. Connect one end of an RJ-45 Ethernet cable into the LAN port of the UCM6108; 2. Connect the other end of the Ethernet cable into the uplink port of an Ethernet switch/hub; 3. Connect the 12V DC power adapter into the 12V DC power jack on the back of the UCM6108. Insert the main plug of the power adapter into a surge-protected power outlet; 4. Wait for the UCM6108 to boot up. The LCD in the front will show the device hardware information when the boot process is done; 5. Once the UCM6108 is successfully connected to network, the LED indicator for NETWORK in the front will be in solid green and the LCD shows up the IP address; 6. (Optional) Connect PSTN lines from the wall jack to the FXO ports; connect analog lines (phone and Fax) to the FXS ports. Figure 5: UCM6108 Front View Figure 6: UCM6108 Back View CONNECT THE UCM6116 Figure 7: UCM6116 Front View Figure 8: UCM6116 Back View Firmware Version UCM6102/6104/6108/6116 USER MANUAL Page 18 of 138

20 To set up the UCM6116, follow the steps below: 1. Connect one end of an RJ-45 Ethernet cable into the LAN port of the UCM6116; 2. Connect the other end of the Ethernet cable into the uplink port of an Ethernet switch/hub; 3. Connect the 12V DC power adapter into the 12V DC power jack on the back of the UCM6116. Insert the main plug of the power adapter into a surge-protected power outlet; 4. Wait for the UCM6116 to boot up. The LCD in the front will show the device hardware information when the boot process is done; 5. Once the UCM6116 is successfully connected to network, the LED indicator for NETWORK in the front will be in solid green and the LCD shows up the IP address; 6. (Optional) Connect PSTN lines from the wall jack to the FXO ports; connect analog lines (phone and Fax) to the FXS ports. SAFETY COMPLIANCES The UCM61xx complies with FCC/CE and various safety standards. The UCM61xx power adapter is compliant with the UL standard. Use the universal power adapter provided with the UCM61xx package only. The manufacturer s warranty does not cover damages to the device caused by unsupported power adapters. WARRANTY If the UCM61xx was purchased from a reseller, please contact the company where the device was purchased for replacement, repair or refund. If the device was purchased directly from Grandstream, contact our Technical Support Team for a RMA (Return Materials Authorization) number before the product is returned. Grandstream reserves the right to remedy warranty policy without prior notification. Warning: Use the power adapter provided with the UCM61xx. Do not use a different power adapter as this may damage the device. This type of damage is not covered under warranty. Firmware Version UCM6102/6104/6108/6116 USER MANUAL Page 19 of 138

21 GETTING STARTED The UCM61xx provides LCD interface, LED indication and web GUI configuration interface. The LCD displays hardware, software and network information of the UCM61xx. Users could also navigate in the LCD menu for device information and basic network configuration. The LED indication at the front of the device provides interface connection and activity status. The web GUI gives users access to all the configurations and options for UCM61xx setup. This section provides step-by-step instructions on how to use the LCD menu, LED indicators and Web GUI of the UCM61xx. Once the basic settings are done, users could start making calls from UCM61xx extension registered on a SIP phone as described at the end of this section. USE THE LCD MENU Default LCD Display By default, when the device is powered up, the LCD will show device model (e.g., UCM6116), hardware version (e.g., V1.5A) and IP address. Press "Down" button and the system time will be displayed as well. Menu Access Press "OK" button to start browsing menu options. Please see menu options in [Table 4: LCD Menu Options]. Menu Navigation Press the "Down" arrow key to browser different menu options. Press the "OK" button to select an entry. Exit If "Back" option is available in the menu, select it to go back to the previous menu. For "Device Info" "Network Info" and "Web Info" which do not have "Back" option, simply press the "OK" button to go back to the previous menu. Also, the LCD will display default idle screen after staying in menu option for 15 seconds. LCD Backlight The LCD backlight will be on upon key pressing. The backlight will go off after the LCD stays in idle for 30 seconds. The following table shows the LCD menu options. Firmware Version UCM6102/6104/6108/6116 USER MANUAL Page 20 of 138

22 Table 4: LCD Menu Options View Events Critical Events Other Events Hardware: Hardware version number Software: Software version number Device Info P/N: Part number WAN MAC: WAN side MAC address (UCM6102 only) LAN MAC: LAN side MAC address Uptime: System up time For UCM6104/UCM6108/UCM6116: LAN Mode: DHCP, Static IP, or PPPoE LAN IP: IP address LAN Subnet Mask Network Info For UCM6102: WAN Mode: DHCP, Static IP, or PPPoE WAN IP: IP address WAN Subnet Mask LAN IP: IP address LAN Subnet Mask For UCM6104/UCM6108/UCM6116: LAN Mode: Select LAN mode as DHCP, Static IP or PPPoE Network Menu For UCM6102: WAN Mode: Select WAN mode as DHCP, Static IP or PPPoE Reboot Factory Reset LCD Test Patterns Factory Menu Press "Down" button to test different LCD patterns. When done, press "OK" button to exit. Fan Mode Select "Auto" or "On". LED Test Patterns Firmware Version UCM6102/6104/6108/6116 USER MANUAL Page 21 of 138

23 Select "All On" "All Off" or "Blinking" and check LED status. RTC Test Patterns Select " :22" or " :11" to start the RTC (Real-Time Clock) test pattern. Then check the system time from LCD idle screen by pressing "DOWN" button, or from web GUI->System Status->General page. Reboot the device manually after the RTC test is done. Hardware Testing Select "Test SVIP" to perform SVIP test on the device. This is mainly for factory testing purpose which verifies the hardware connection inside the device. The diagnostic result will display in the LCD after the test is done. Web Info Protocol: Web access protocol. HTTP or HTTPS. By default it's HTTPS Port: Web access port number. By default it's 8089 USE THE LED INDICATORS The UCM61xx has LED indicators in the front to display connection status. The following table shows the status definitions. Table 5: UCM6102/UCM6104 LED INDICATORS LED Indicator LED Status LAN WAN Solid: Connected USB Flashing: Data Transferring SD OFF: Not Connected FXS (Phone/Fax) FXO (Telco Line) LED NETWORK ACT USB SD Phone (FXS) Line (FXO) Table 6: UCM6108/UCM6116 LED INDICATORS LED Status Solid: Connected OFF: Not Connected Solid: Connected Flashing: Data Transferring OFF: Not Connected Firmware Version UCM6102/6104/6108/6116 USER MANUAL Page 22 of 138

24 USE THE WEB GUI ACCESS WEB GUI The UCM61xx embedded Web server responds to HTTP/HTTPS GET/POST requests. Embedded HTML pages allow users to configure the device through a Web browser such as Microsoft s IE, Mozilla Firefox, Google Chrome and etc. Figure 9: UCM6116 Web GUI Login Page To access the Web GUI: 1. Connect the computer to the same network as the UCM61xx; 2. Ensure the device is properly powered up and shows its IP address on the LCD; 3. Open a Web browser on the computer and enter the web GUI URL in the following format: http(s)://ip-address:port where the IP-Address is the IP address displayed on the UCM61xx LCD. By default, the protocol is HTTPS and the Port number is For example, if the LCD shows , please enter the following in your web browser: Firmware Version UCM6102/6104/6108/6116 USER MANUAL Page 23 of 138

25 4. Enter the administrator s login and password to access the Web Configuration Menu. The default administrator's username and password is "admin" and "admin". It is highly recommended to change the default password after login for the first time. WEB GUI CONFIGURATIONS There are four main sections in the Web GUI for users to view the PBX status, configure and manage the PBX. Status: Displays PBX status, System Status and CDR. PBX: To configure extensions, trunks, call routes, zero config for auto provisioning, call features, internal options, IAX settings and SIP settings. Settings: To configure network settings, firewall settings, change password, LDAP Server, HTTP Server, Settings and Time Settings. Maintenance: To perform firmware upgrade, backup configurations, cleaner setup, reset/reboot, syslog setup and troubleshooting. WEB GUI LANGUAGES Currently the UCM61xx web GUI supports the following languages: English Chinese Spanish French Portuguese Russian Italian Polish German Users can select the displayed language in web GUI login page, or at the upper right of the web GUI after logging in. Firmware Version UCM6102/6104/6108/6116 USER MANUAL Page 24 of 138

26 Figure 10: UCM61xx Web GUI Language SAVE AND APPLY CHANGES Click on "Save" button after configuring the web GUI options in one page. After saving all the changes, make sure click on "Apply Changes" button on the upper right of the web page to submit all the changes. If the change requires reboot to take effect, a prompted message will pop up for you to reboot the device. MAKE YOUR FIRST CALL Power up the UCM61xx and your SIP end point phone and connect both to network. Then follow the steps below to make your first call. 1. Log in the UCM61xx web GUI, go to PBX->Basic/Call Routes->Extensions; 2. Click on "Create New User" to create a new extension. You will need User ID, Password and Voic Password information to register and use the extension later; 3. Register the extension on your phone with the SIP User ID, SIP server and SIP Password information. The SIP server address is the UCM61xx IP address; 4. When your phone is registered with the extension, dial *97 to access the voic box. Enter the Voic Password once you hear "Password" voice prompt; 5. Once successfully logged in, you will be prompted with the Voice Mail Main menu; 6. You are successfully connected to the PBX system now. Firmware Version UCM6102/6104/6108/6116 USER MANUAL Page 25 of 138

27 SYSTEM SETTINGS This section explains configurations for system-wide parameters on the UCM61xx. Those parameters include Network Settings, Firewall, Change Password, LDAP server, HTTP server, settings and Time Settings. NETWORK SETTINGS After successfully connecting the UCM61xx to the network for the first time, users could login the Web GUI and go to Settings->Network Settings to configure the network parameters for the device. The network setting options are similar for UCM6108 and UCM6116. Additional network functions and settings are available for UCM6102 and UCM6104: UCM6102 supports Router/Switch/Dual mode functions; UCM6104 supports Switch/Dual mode functions. In this section, all the available network setting options are listed for each model. Select each tab in web GUI->Settings->Network Settings page to configure LAN settings, WAN settings (UCM6102 only), 802.1X and Port Forwarding (UCM6102 only). BASIC SETTINGS Please refer to the following tables for basic network configuration parameters on UCM6102, UCM6104, and UCM6108/UCM6116 respectively. Table 7: UCM6102 Network Settings->Basic Settings Method Select "Route", "Switch" or "Dual" mode on the network interface of UCM6102. The default setting is "Route". Route WAN port interface will be used for uplink connection. LAN port interface will be used to serve as router. Switch WAN port interface will be used for uplink connection. LAN port interface will be used as bridge for PC connection. Dual Firmware Version UCM6102/6104/6108/6116 USER MANUAL Page 26 of 138

28 Both ports can be used for uplink connection. Users will need assign the default interface in option "Default Interface". Preferred DNS Server Enter the preferred DNS server address. WAN (when "Method" is set to "Route") IP Method Select DHCP, Static IP, or PPPoE. The default setting is DHCP. IP Address Enter the IP address for static IP settings. The default setting is Gateway IP Enter the gateway IP address for static IP settings. The default setting is Subnet Mask Enter the subnet mask address for static IP settings. The default setting is DNS Server 1 Enter the DNS server 1 address for static IP settings. The default setting is DNS Server 2 Enter the DNS server 2 address for static IP settings. User Name Enter the user name to connect via PPPoE. Password Enter the password to connect via PPPoE. LAN (when Method is set to "Route") IP Address Enter the IP address assigned to LAN port. The default setting is Subnet Mask Enter the subnet mask. The default setting is DHCP Server Enable Enable or disable DHCP server capability. The default setting is "Yes". DNS Server 1 Enter DNS server address 1. The default setting is DNS Server 2 Enter DNS server address 2. The default setting is Allow IP Address From Enter the DHCP IP Pool starting address. The default setting is Allow IP Address To Enter the DHCP IP Pool ending address. The default setting is Default IP Lease Time Enter the IP lease time (in seconds). The default setting is LAN (when Method is set to "Switch") IP Method Select DHCP, Static IP, or PPPoE. The default setting is DHCP. IP Address Enter the IP address for static IP settings. The default setting is Gateway IP Enter the gateway IP address for static IP settings. The default setting is Subnet Mask Enter the subnet mask address for static IP settings. The default setting is DNS Server 1 Enter the DNS server 1 address for static IP settings. The default setting is DNS Server 2 Enter the DNS server 2 address for static IP settings. User Name Enter the user name to connect via PPPoE. Password Enter the password to connect via PPPoE. LAN 1 / LAN 2 (when Method is set to "Dual") Firmware Version UCM6102/6104/6108/6116 USER MANUAL Page 27 of 138

29 If "Dual" is selected as "Method", users will need assign the default interface to Default Interface be LAN 1 (mapped to UCM6102 WAN port) or LAN 2 (mapped to UCM6102 LAN port) and then configure network settings for LAN1/LAN2. The default interface is LAN 1. IP Method Select DHCP, Static IP, or PPPoE. The default setting is DHCP. IP Address Enter the IP address for static IP settings. The default setting is Gateway IP Enter the gateway IP address for static IP settings. The default setting is Subnet Mask Enter the subnet mask address for static IP settings. The default setting is DNS Server 1 Enter the DNS server 1 address for static IP settings. The default setting is DNS Server 2 Enter the DNS server 2 address for static IP settings. User Name Enter the user name to connect via PPPoE. Password Enter the password to connect via PPPoE. Table 8: UCM6104 Network Settings->Basic Settings Select "Switch" or "Dual" mode on the network interface of UCM6104. The default setting is "Switch". Switch LAN 1 port interface will be used for uplink connection. LAN 2 port interface Method will be used as bridge for PC connection. Dual Both ports can be used for uplink connection. Users will need assign the default interface in option "Default Interface". Preferred DNS Server Enter the preferred DNS server address. LAN (when Method is set to "Switch") IP Method Select DHCP, Static IP, or PPPoE. The default setting is DHCP. IP Address Enter the IP address for static IP settings. The default setting is Gateway IP Enter the gateway IP address for static IP settings. The default setting is Enter the subnet mask address for static IP settings. The default setting is Subnet Mask Enter the DNS server 1 address for static IP settings. The default setting is DNS Server DNS Server 2 Enter the DNS server 2 address for static IP settings. User Name Enter the user name to connect via PPPoE. Password Enter the password to connect via PPPoE. Firmware Version UCM6102/6104/6108/6116 USER MANUAL Page 28 of 138

30 LAN 1 / LAN 2 (when Method is set to "Dual") Default Interface If "Dual" is selected as "Method", users will need assign the default interface to be LAN 1 or LAN 2. The default interface is LAN 1. IP Method Select DHCP, Static IP, or PPPoE. The default setting is DHCP. IP Address Enter the IP address for static IP settings. The default setting is Gateway IP Enter the gateway IP address for static IP settings. The default setting is Subnet Mask Enter the subnet mask address for static IP settings. The default setting is DNS Server 1 Enter the DNS server 1 address for static IP settings. The default setting is DNS Server 2 Enter the DNS server 2 address for static IP settings. User Name Enter the user name to connect via PPPoE. Password Enter the password to connect via PPPoE. Table 9: UCM6108/UCM6116 Network Settings->Basic Settings Preferred DNS Server IP Method IP Address Gateway IP Subnet Mask DNS Server 1 DNS Server 2 User Name Password Enter the preferred DNS server address. Select DHCP, Static IP, or PPPoE. The default setting is DHCP. Enter the IP address for static IP settings. Enter the gateway IP address for static IP settings. Enter the subnet mask address for static IP settings. Enter the DNS server 1 address for static IP settings. Enter the DNS server 2 address for static IP settings. Enter the user name to connect via PPPoE. Enter the password to connect via PPPoE X The UCM61xx provides users 802.1X settings for LAN port and WAN port (UCM6102 only). Table 10: UCM61xx Network Settings->802.1X 802.1X Mode Select 802.1X mode. The default setting is "Disable". The supported 802.1X mode are: EAP-MD5 EAP-TLS EAP-PEAPv0/MSCHAPv2 Firmware Version UCM6102/6104/6108/6116 USER MANUAL Page 29 of 138

31 Identity Enter 802.1X mode identity information. MD5 Password Enter 802.1X mode MD5 password information X Certificate Select 802.1X certificate from local PC and then upload X Client Certificate Select 802.1X client certificate from local PC and then upload. PORT FORWORDING (UCM6102 ONLY) The UCM6102 network interface supports router functions which provides users the ability to do port forwarding. Please see port forwarding settings in the table below. Table 11: UCM6102 Network Settings->Port Forwarding WAN Port LAN IP LAN Port Protocol Type Specify the WAN port number. Up to 8 ports can be configured. Specify the LAN IP address. Specify the LAN port number. Select protocol type "UDP Only", "TCP Only" or "TCP/UDP" for the forwarding in the selected port. The default setting is "UDP Only". FIREWALL The UCM61xx provides users firewall configurations to prevent certain malicious attack to the UCM61xx system. Users could configure to allow, restrict or reject specific traffic through the device for security and bandwidth purpose. To configure firewall settings in UCM61xx, go to Web GUI->Settings->Firewall page. STATIC DEFENSE Under Web GUI->Settings->Firewall->Static Defense page, users will see the following information: Current service information with port, process and type Typical firewall settings Custom firewall settings The following table shows a sample current service status running on UCM61xx. Firmware Version UCM6102/6104/6108/6116 USER MANUAL Page 30 of 138

32 Table 12: UCM61xx Firewall->Static Defense->Current Service Port Process Type Protocol or Service 7777 asterisk tcp/ipv4 SIP 389 slapd tcp/ipv4 LDAP 22 dropbear tcp/ipv4 SSH 80 lighthttpd tcp/ipv4 HTTP 8089 lighthttpd tcp/ipv4 HTTPS 69 opentftpd udp/ipv4 TFTP 9090 asterisk udp/ipv4 SIP 6060 zero_config udp/ipv4 UCM61xx zero_config service 5060 asterisk udp/ipv4 SIP 4569 asterisk udp/ipv4 SIP 5353 zero_config udp/ipv4 UCM61xx zero_config service syslogd udp/ipv4 Syslog For typical firewall settings, users could configure the following options on the UCM61xx. Table 13: Typical Firewall Settings Ping Defense Enable SYN-Flood Defense Enable Death-of-Ping Defense Enable If enabled, ICMP response will not be allowed for Ping request. The default setting is disabled. To enable or disable it, click on the check box for the LAN or WAN (UCM6102 only) interface. Enable to prevent SYN Flood denial-of-service attack to the device. The default setting is disabled. To enable or disable it, click on the check box for the LAN or WAN (UCM6102 only) interface. Enable to prevent Death-of-Ping attack to the device. The default setting is disabled. To enable or disable it, click on the check box for the LAN or WAN (UCM6102 only) interface. Under "Custom Firewall Settings", users could create new rules to accept, reject or drop certain traffic going through the UCM61xx. To create new rule, click on "Create New Rule" button and a new window will pop up for users to specify rule options. Firmware Version UCM6102/6104/6108/6116 USER MANUAL Page 31 of 138

33 Figure 11: Create New Firewall Rule Table 14: Firewall Rule Settings Rule Name Action Type Service Specify the Firewall rule name to identify the firewall rule. Select the action for the Firewall to perform. ACCEPT REJECT DROP Select the traffic type. IN If selected, users will need specify the network interface "LAN" or "WAN" (for UCM6102 only) for the incoming traffic. OUT Select the service type. FTP SSH Telnet TFTP HTTP LDAP Custom If selected, users will need specify Source (IP and port), Destination (IP and port) and Protocol (TCP, UDP or Both) for the service. Save the change and click on "Apply" button. Then submit the configuration by clicking on "Apply Changes" on the upper right of the web page. The new rule will be listed at the bottom of the page with sequence Firmware Version UCM6102/6104/6108/6116 USER MANUAL Page 32 of 138

34 number, rule name, action, protocol, type, source, destination and operation. Users can click on to edit the rule, or select to delete the rule. DYNAMIC DEFENSE The UCM61xx supports firewall dynamic defense that can blacklist hosts dynamically. It monitors the traffic coming into the UCM61xx and helps prevent massive connection attempts or brute force attacks to the device. The blacklist can be created and updated by the UCM61xx firewall, which will then be displayed in the web page. Please refer to the following table for dynamic defense options on UCM61xx. Table 15: Firewall Dynamic Defense Dynamic Defense Enable Periodical Time Blacklist Update Interval Connection Threshold Dynamic Defense Whitelist Enable dynamic defense on UCM61xx firewall. Configure the dynamic defense periodic time interval (in minutes). If the number of TCP connections from a host exceeds the connection threshold within this period, this host will be added into Blacklist. The valid value is between 1 to 59 when dynamic defense is turned on. Configure the blacklist update time interval (in seconds). The default setting is 120 seconds. Configure the connection threshold. Once the number of connections from the same host reaches the threshold, it will be added into the blacklist. Configure the dynamic defense whitelist. CHANGE PASSWORD After login the Web GUI for the first time, it is highly recommended for users to change the default password "admin" to a more complicated password for security purpose. Follow the steps below to change the Web GUI access password. Go to Web GUI->Settings->Change Password page; Enter the old password first; Enter the new password and retype the new password to confirm. The new password field has to be at least 5 characters; Click on "Save" and the user will be logged out; Firmware Version UCM6102/6104/6108/6116 USER MANUAL Page 33 of 138

35 Once the web page comes back to the login page again, enter the username "admin" and the new password to login. LDAP SERVER The UCM61xx has an embedded LDAP server for users to manage corporate phonebook in a centralized manner. By default, the LDAP server has generated the phonebook based on the created extensions already. If users have the Grandstream phone provisioned by the UCM61xx, the LDAP directory has been set up on the phone and can be used right away. Also, users could manually configure the LDAP client settings accordingly to manipulate the built-in LDAP server on the PBX. To access LDAP Server settings, go to Web GUI->Settings->LDAP Server. LDAP SERVER CONFIGURATIONS The following figure shows the default LDAP server configurations on the UCM61xx. Figure 12: LDAP Server Configurations The default phonebook list in this LDAP server can be viewed and edited by clicking on of this Phonebook (the first phonebook under LDAP Phonebook). Firmware Version UCM6102/6104/6108/6116 USER MANUAL Page 34 of 138

36 Figure 13: Default LDAP Phonebook in UCM61xx LDAP PHONEBOOK Users could use the default phonebook, edit the default phonebook as well as add new phonebook on the LDAP server. The first phonebook with default phonebook dn "ou=pbx,dc=pbx,dc=com" displayed on the LDAP server page is for extensions in this PBX. Users cannot add or delete contacts directly. The contacts information will need to be modified via Web GUI->PBX->Basic/Call Routes->Extensions first. The default LDAP phonebook will then be updated automatically. A new sibling phonebook of the default PBX phonebook can be added by clicking on "Add" under "LDAP Phonebook" section. Figure 14: Add LDAP Phonebook Firmware Version UCM6102/6104/6108/6116 USER MANUAL Page 35 of 138

37 Once added, users can select to edit the phonebook attributes and contact list (see figure below), or select to delete the phonebook. Figure 15: Edit LDAP Phonebook LDAP CLIENT CONFIGURATIONS The configuration on LDAP client is similar when you use other LDAP servers. Here we provide an example on how to configure the LDAP client on the SIP end points to use the default PBX phonebook. Please follow the instructions in the "LDAP Client Configurations" section (described below). Suppose your server Base DN is "dc=grandstream", your extension number is 1000 and your LDAP entry password is "1000", configure your LDAP client as follows (case insensitive): Base DN: dc=grandstream Root DN: AccountName=1000,dc=Grandstream Password: 1000 Filter: (&(CallerIDName=*)(AccountName=*)) Port: 389 Firmware Version UCM6102/6104/6108/6116 USER MANUAL Page 36 of 138

38 The following figure shows the configuration information on a Grandstream GXP2200 to successfully use the LDAP server as configured in Figure 12: LDAP Server Configurations. Figure 16: GXP2200 LDAP Phonebook Configuration HTTP SERVER The UCM61xx embedded web server responds to HTTP/HTTPS GET/POST requests. Embedded HTML pages allow the users to configure the PBX through a Web browser such as Microsoft s IE, Mozilla Firefox and Google Chrome. By default, the PBX can be accessed via HTTPS using Port 8089 (e.g., Users could also change the access protocol and port as preferred under Web GUI->Settings->HTTP Server. Firmware Version UCM6102/6104/6108/6116 USER MANUAL Page 37 of 138

39 Table 16: HTTP Server Settings Redirect From Port 80 Protocol Type Port Enable or disable redirect from port 80. On the PBX, the default access protocol is HTTPS and the default port number is When this option is enabled, the access using HTTP with Port 80 will be redirected to HTTPS with Port The default setting is "Enable". Select HTTP or HTTPS. The default setting is "HTTPS". Specify port number to access the HTTP server. The default port number is Once the change is saved, the web page will be redirected to the login page using the new URL. Enter the username and password to login again. SETTINGS The application on the UCM61xx can be used to send out s to users with Fax (e.g., Fax-To- ), Voic (Voic -To- ) and other information as attachment. The configuration parameters can be accessed via Web GUI->Settings-> Settings. Table 17: Settings TLS Enable Type Domain Display Name Sender Enable or disable TLS during transferring/submitting your to other SMTP server. The default setting is "Yes". Select type. MTA: Mail Transfer Agent. The will be sent from the configured domain. When MTA is selected, there is no need to set up SMTP server for it or no user login is required. However, the s sent from MTA might be considered as spam by the target SMTP server. Client: Submit s to the SMTP server. A SMTP server is required and users need login with correct credentials. Specify the domain name to be used in the . Specify the display name in the FROM header in the . Specify the sender's address. For example, [email protected]. Firmware Version UCM6102/6104/6108/6116 USER MANUAL Page 38 of 138

40 TIME SETTINGS The current system time on UCM61xx is displayed under Web GUI->Status->System Status. To change the time settings on the UCM61xx, go to Web GUI->Settings->Time Settings. Table 18: Time Settings NTP Server Enable DHCP Option 2 Enable DHCP Option 42 Time Zone Specify the URL or IP address of the NTP server for the UCM61xx to synchronize the date and time. The default NTP server is ntp.ipvideotalk.com. If set to "Yes", the UCM61xx is allowed to get provisioned for Time Zone from DHCP Option 2 in the local server automatically. The default setting is "Yes". If set to "Yes", the UCM61xx is allowed to get provisioned for NTP Server from DHCP Option 42 in the local server automatically. This will override the manually configured NTP Server. The default setting is "Yes". Select the proper time zone option so the UCM61xx can display correct time accordingly. The default setting is GMT-05:00 (Eastern Time). If "Self-Defined Tome Zone" is selected, please specify the time zone parameters in "Self-Defined Time Zone" field as described in below option. If "Self-Defined Time Zone" is selected in "Time Zone" option, users will need define their own time zone following the format below. The syntax is: std offset dst [offset], start [/time], end [/time] Default is set to: MTZ+6MDT+5,M4.1.0,M Self-Defined Time Zone MTZ+6MDT+5 This indicates a time zone with 6 hours offset and 1 hour ahead for DST, which is U.S central time. If it is positive (+), the local time zone is west of the Prime Meridian (A.K.A: International or Greenwich Meridian); If it is negative (-), the local time zone is east. M4.1.0,M The 1st number indicates Month: 1,2,3.., 12 (for Jan, Feb,.., Dec). The 2nd number indicates the nth iteration of the weekday: (1st Sunday, 3rd Tuesday ). Normally 1, 2, 3, 4 are used. If 5 is used, it means the Firmware Version UCM6102/6104/6108/6116 USER MANUAL Page 39 of 138

41 last iteration of the weekday. The 3rd number indicates weekday: 0,1,2,..,6 ( for Sun, Mon, Tues,...,Sat). Therefore, this example is the DST which starts from the First Sunday of April to the 1st Sunday of November. Firmware Version UCM6102/6104/6108/6116 USER MANUAL Page 40 of 138

42 PROVISIONING OVERVIEW Grandstream SIP Devices can be configured via Web interface as well as via configuration file through TFTP/HTTP/HTTPS download. All Grandstream SIP devices support a proprietary binary format configuration file and XML format configuration file. The UCM61xx provides a Plug and Play mechanism to auto-provision the Grandstream SIP devices in a zero configuration manner by generating XML config file and having the phone to download it. This allows users to finish the installation with ease and start using the SIP devices in a managed way. To provision a phone, three steps are involved, i.e., discovery, assignment and provisioning. The UCM61xx creates XML config file to the detected/assigned Grandstream device and accomplishes the following configurations on the device after the provisioning: An UCM61xx extension will be assigned and registered on the phone. SIP-related network settings such as "NAT traversal" and "Use Random Port" are configured on the phone. Call settings such as "Dial Plan" and "Auto Answer". LDAP client configurations will be set up automatically on the phone to use the default LDAP directory generated in the UCM61xx LDAP server. This section explains how zero config works on the UCM61xx. The settings for this feature can be accessed via Web GUI->PBX->Basic/Call Routes->Zero Config. AUTO PROVISIONING By default, the Zero Config feature is disabled on the UCM61xx for auto provisioning. It can be turned on in "Auto Provision Settings" under Web GUI->PBX->Basic/Call Routes->Zero Config. Three methods of auto provisioning are used. Firmware Version UCM6102/6104/6108/6116 USER MANUAL Page 41 of 138

43 Figure 17: UCM61xx Zero Config SIP SUBSCRIBE When the phone boots up, it sends out SUBSCRIBE to a multicast IP address in the LAN. The UCM61xx discovers it and then sends a NOTIFY with the XML config file URL in the message body. The phone will then use the path to download the config file generated in the UCM61xx and reboot again to take the new configuration. DHCP OPTION 66 This method should be used on the UCM6102 because only the UCM6102 has WAN and LAN port with LAN port supporting the router function. When the phone restarts (by default DHCP Option 66 is turned on), it will send out a DHCP DISCOVER request. The UCM6102 receives it and returns DHCP OFFER with the config server path URL in Option 66, for example, The phone will then use the path to download the config file generated in the UCM61xx. mdns When the phone boots up, it sends out mdns query to get the TFTP server address. The UCM61xx will respond with its own address. The phone will then send TFTP request to download the XML config file from the UCM61xx. Firmware Version UCM6102/6104/6108/6116 USER MANUAL Page 42 of 138

44 To start the auto provisioning process, under Web GUI->PBX->Basic/Call Routes->Zero Config, click on "Auto Provision Settings" and fill in the auto provision information. Figure 18: Auto Provision Settings Table 19: Auto Provision Settings Enable Zero Config Automatically Assign Extension Starting Extension Generate Random Password Default Password Enable or disable the zero config feature on the PBX. The default setting is disabled. If enabled, when the device is discovered, the PBX will automatically assign an extension to the device. The default setting is disabled. Specify the starting extension to be created/assigned. If the extension is assigned to existing device already, this extension will be skipped and the next available extension will be used. The default setting is If enabled, random password will be generated for the extension when it's created. Otherwise, default password will be used. Specify default password for the extension if no random password is generated. The default setting is "admin". Click on "Save" and then reboot the phones to have the discovery and provisioning process started. Firmware Version UCM6102/6104/6108/6116 USER MANUAL Page 43 of 138

45 MANUAL PROVISIONING DISCOVERY Users could manually discover the device by specifying the IP address or scanning the entire network. Three methods are supported to scan the devices. PING ARP SIP MESSAGE (OPTIONS) Click on "Auto Discover", fill in the scan method and scan IP. The IP address segment will be automatically filled in based on the network mask detected on the UCM61xx. If users need scan the entire network segment, enter 255 (for example, ) instead of a specific IP address. Then click on "Save" to start discovering the devices within the same network. Figure 19: Auto Discover The following figure shows a list of discovered phones. The MAC address, IP Address, Extension (if assigned), Version, Vendor, Model, Connect Status, Create Config, Options (Edit/Delete) are displayed in the list. Figure 20: Discovered Devices Firmware Version UCM6102/6104/6108/6116 USER MANUAL Page 44 of 138

46 ASSIGNMENT In the discovered list, click on to open the edit dialog to assign an extension to this device. Figure 21: Assign Extension To Device After saving the edit dialog, the XML config file will be generated in the UCM61xx. Reboot the phone to trigger the phone to download the config file. CREATE NEW DEVICE Users could also directly create a new device and assign the extension before the device is discovered by the UCM61xx. Once the device is plugged in, it can then be discovered and get provisioned by the UCM61xx. Click on "Create New Device" and the following dialog will show. Fill in the MAC address or IP address, and then select the extension to assign to the device. Click on "Save" to add the device to the provision list. Figure 22: Create New Device Firmware Version UCM6102/6104/6108/6116 USER MANUAL Page 45 of 138

47 PROVISIONING After the discovery and assignment, reboot the device. It will download the config file and get provisioned with the assigned extension registered. EXAMPLES Depending on the topology, the discovery and provisioning can be done in different ways. Example 1: Figure 23: Provisioning Example 1 The above figure shows a common setup among small businesses, where the UCM61xx is placed behind a company s router or firewall. The phones are in the same network as the UCM61xx and can be discovered automatically by UCM61xx using the Zero Config feature. Example 2: Firmware Version UCM6102/6104/6108/6116 USER MANUAL Page 46 of 138

48 Figure 24: Provisioning Example 2 This is another typical setup. In this setup, the UCM61xx is placed directly over the internet (outside from the network where the phones are deployed). Under this topology, the UCM61xx cannot reach the phones on its own and the typical auto discovery will not work. In this case, the phones can still be provisioned. But the UCM61xx will need help to get the phones to point itself to the UCM61xx first. One possible solution could be as follows. Turn on DHCP Option 66 in the network where the phones are deployed and set the value as: option tftp-server-name "http(s)://ucm_ip_address:port/zccgi". All Grandstream phones have DHCP Option 66 turned on by default. Once the phone is provisioned with the DHCP Option 66, it will be redirected to the UCM61xx and send request for the XML config file. When the phone requests cfgmac.xml from the UCM61xx, the UCM61xx will add the phone to the provision list. Firmware Version UCM6102/6104/6108/6116 USER MANUAL Page 47 of 138

49 EXTENSIONS CREATE NEW USER To manually create new user, go to Web GUI->PBX->Basic/Call Routes->Extensions. Click on "Create New User" and a new dialog window will show for users to fill in the extension information. The configuration parameters are as follows. General Table 20: Extension Configuration Parameters Extension CallerID Name CallerID Number Permission SIP/IAX Password Enable Voic Voic Password Address Call Forward Unconditional Call Forward No Answer The extension number associated with the user. Configure the CallerID Name associated with the user. Number, letter, or space are allowed. Configure the CallerID Number that would be applied for outbound calls from this user. Note: The ability to manipulate your outbound Caller ID may be limited by your VoIP provider. Assign permission level to the user. The available permissions are "Internal", "Local", "National" and "International" from the lowest level to the highest level. The default setting is "Internal". Note: Users need to have the same level as or higher level than a outbound rule's privilege in order to make outbound calls from this rule. Configure the password for the user. A random secure password will be automatically generated. It is recommended to use this password for security purpose. Enable Voic for the user. The default setting is "Yes". Configure Voic password (digits only). A random numeric password is automatically generated. It is recommended to use the random generated password for security purpose. Fill in the address for the user. Configure the Call Forward Unconditional target number. If not configured, the Call Forward Unconditional feature is deactivated. Configure the Call Forward No Answer target number. If not configured, Firmware Version UCM6102/6104/6108/6116 USER MANUAL Page 48 of 138

50 the Call Forward No Answer feature is deactivated. Call Forward Busy Ring Timeout Technology SIP IAX Analog Station SIP Settings NAT Can Reinvite DTMF Mode Insecure Configure the Call Forward Busy target number. If not configured, the Call Forward Busy feature is deactivated. Configure the number of seconds to ring the user before the call is forwarded to voic (voic is enabled) or hang up (voic is disabled). Select "SIP" if the user is using SIP or a SIP device. Select "IAX" if the user is using IAX or a IAX device. Select the FXS port if the user is attached on the analog port of the UCM61xx. Use NAT when the UCM61xx is on a public IP communicating with devices hidden behind NAT (e.g., broadband router). If there is one-way audio issue, usually it's related to NAT configuration or Firewall's support of SIP and RTP ports. By default, the UCM61xx will route the media steams from SIP endpoints through itself. If enabled, the PBX will attempt to negotiate with the endpoints to route the media stream directly. It is not always possible for the UCM61xx to negotiate endpoint-to-endpoint media routing. The default setting is "No". Select DTMF mode for the user to send DTMF. The default setting is "RFC2833". If "Info" is selected, SIP INFO message will be used. If "Inband" is selected, 64-kbit PCMU and PCMA are required. When "Auto" is selected, RFC2833 will be used if offered, otherwise "Inband" will be used. Port: Allow peers matching by IP address without matching port number. Very: Allow peers matching by IP address without matching port number. Also, authentication of incoming INVITE messages is not required. No: Normal IP-based peers matching and authentication of incoming INVITE. The default setting is "Port". Enable Keep-alive Keep-alive Frequency If enabled, empty SDP packet will be sent to the SIP server periodically to keep the NAT port. The default setting is "Yes". Configure the Keep-alive interval (in seconds) to check if the host is up. Firmware Version UCM6102/6104/6108/6116 USER MANUAL Page 49 of 138

51 Other Settings SRTP Fax Detection Enable SRTP for the call. The default setting is disabled. Enable to detect Fax signal from the user/trunk during the call and send the received Fax to the address configured for this extension. If no address can be found for the user, send the received Fax to the default address in Fax setting page under web GUI->PBX->Internal Options->Fax/T.38. Strategy Note: If enabled, Fax Pass-through cannot be used. This option controls how the extension can be used on devices within different types of network. Allow All Device in any network can register this extension. Local Subnet Only Only the user in specific subnet can register this extension. Up to three subnet can be specified. A Specific IP Address. Only the device on the specific IP address can register this extension. The default setting is "Allow All". Skip Trunk Auth Codec Preference If enabled, users will not need enter the "PIN Set" required by the outbound rule to make outbound calls. The default setting is "No". Select audio and video codec for the extension. The available codecs are: PCMU, PCMA, GSM, G.726, G.722, G.729, G.723, ILBC, ADPCM, LPC10, H.264, H.263 and H.263p. BATCH ADD EXTENSIONS Under Web GUI->PBX->Basic/Call Routes->Extensions, click on "Batch Add Extensions" to start adding extensions in batch. General Table 21: Batch Add Extension Parameters Start Extension Configure the starting extension number of the batch of extensions to be added. Firmware Version UCM6102/6104/6108/6116 USER MANUAL Page 50 of 138

52 Create Number Permission Enable Voic SIP/IAX Password Voic Password Ring Timeout Technology SIP IAX SIP Settings NAT Can Reinvite Specify the number of extensions to be added. Assign permission level to the user. The available permissions are "Internal", "Local", "National" and "International" from the lowest level to the highest level. The default setting is "Internal". Note: Users need to have the same level as or higher level than a outbound rule's privilege in order to make outbound calls from this rule. Enable Voic for the user. The default setting is "Yes". Configure the SIP/IAX password for the users. Three options are available to create password for the batch of extensions. User Random Password. A random secure password will be automatically generated. It is recommended to use this password for security purpose. Use Extension as Password. Enter a password to be used on all the extensions in the batch. Configure Voic password (digits only) for the users. User Random Password. A random password in digits will be automatically generated. It is recommended to use this password for security purpose. Use Extension as Password. Enter a password to be used on all the extensions in the batch. Configure the number of seconds to ring the user before the call is forwarded to voic (voic is enabled) or hang up (voic is disabled). Select "SIP" if the users are using SIP or a SIP device. Select "IAX" if the users are using IAX or a IAX device. Use NAT when the PBX is on a public IP communicating with devices hidden behind NAT (e.g., broadband router). If there is one-way audio issue, usually it's related to NAT configuration or Firewall's support of SIP and RTP ports. By default, the PBX will route the media steams from SIP endpoints through itself. If enabled, the PBX will attempt to negotiate with the endpoints to route the media stream directly. It is not always possible for the PBX to negotiate endpoint-to-endpoint media routing. The default setting is "No". Firmware Version UCM6102/6104/6108/6116 USER MANUAL Page 51 of 138

53 DTMF Mode Insecure Select DTMF mode for the user to send DTMF. The default setting is "RFC2833". If "Info" is selected, SIP INFO message will be used. If "Inband" is selected, 64-kbit codec PCMU and PCMA are required. When "Auto" is selected, RFC2833 will be used if offered, otherwise "Inband" will be used. Port: Allow peers matching by IP address without matching port number. Very: Allow peers matching by IP address without matching port number. Also, authentication of incoming INVITE messages is not required. No: Normal IP-based peers matching and authentication of incoming INVITE. The default setting is "Port". Enable Keep-alive Keep-alive Frequency IAX Settings Max Call Numbers Require Call Token Other Settings SRTP Fax Detection If enabled, empty SDP packet will be sent to the SIP server periodically to keep the NAT port. The default setting is "Yes". Configure the number of seconds for the host to be up for Keep-alive. Configure the maximum number of calls allow for each remote IP address. If set to "Yes", call token is required. If set to "Auto", it will lock out users who depend on backward compatibility when peer authentication credentials are shared between physical endpoints. The default setting is "Yes". Enable SRTP for the call. The default setting is "No". Enable to detect Fax signal from the user/trunk during the call and send the received Fax to the address configured for this extension. If no address can be found for the user, send the received Fax to the default address in Fax setting page under web GUI->PBX->Internal Options->Fax/T.38. Strategy Note: If enabled, Fax Pass-through cannot be used. This option controls how the extension can be used on devices within different types of network. Allow All Device in any network can register this extension. Firmware Version UCM6102/6104/6108/6116 USER MANUAL Page 52 of 138

54 Local Subnet Only Only the user in specific subnet can register this extension. Up to three subnet can be specified. A Specific IP Address. Only the device on the specific IP address can register this extension. The default setting is "Allow All". Skip Trunk Auth Codec Preference If enabled, users will not need enter the "PIN Set" required by the outbound rule to make outbound calls. The default setting is "No". Select audio and video codec for the extension. The available codecs are: PCMU, PCMA, GSM, G.726, G.722, G.729, G.723, ILBC, ADPCM, LPC10, H.264, H.263 and H.263p. EDIT EXTENSION All the UCM61xx extensions are listed under Web GUI->PBX->Basic/Call Routes->Extensions, with SIP status, Extension, CallerID Name, Technology, IP and Port. Each extension has a checkbox for users to select and options "Edit" "Reboot" "Delete". SIP Status Users can see the following icon for each extension to indicate the SIP status. Green: Free Blue: Ringing Yellow: In Use Grey: Unavailable Edit single extension Click on to start editing the extension. The configuration options are listed in Table 20: Extension Configuration Parameters. Reboot the user Firmware Version UCM6102/6104/6108/6116 USER MANUAL Page 53 of 138

55 Click on to send NOTIFY reboot event to the device with the extension registered. To successfully reboot the user with the extension registered, "Zero Config" needs to be enabled on the UCM61xx web GUI->PBX->Basic/Call Routes->Zero Config->Auto Provisioning Settings. Delete single extension Click on to delete the extension. Or select the checkbox of the extension and then click on "Delete Selected Extensions". Modify selected extensions Select the checkbox for the extension(s). Then click on "Modify Selected Extensions" to edit the extensions in a batch. The configuration options are listed in Table 21: Batch Add Extension Parameters. Delete selected extensions Select the checkbox for the extension(s). Then click on "Delete Selected Extensions" to delete the extension(s). Firmware Version UCM6102/6104/6108/6116 USER MANUAL Page 54 of 138

56 TRUNKS ANALOG TRUNKS Go to Web GUI->PBX->Basic/Call Routes->Analog Trunks to add and edit analog trunks. Click on "Create New Analog Trunk" to add a new analog trunk. Click on to edit the analog trunk. Click on to delete the analog trunk. ANALOG TRUNK CONFIGURATION The analog trunk options are listed in the table below. Table 22: Analog Trunk Configuration Parameters Channels Trunk Name Advanced Options Busy Detection Busy Tone Count Congestion Detection Congestion Count Select the channel for the analog trunk. UCM6102: 2 channels UCM6104: 4 channels UCM6108: 8 channels UCM6116: 16 channels Specify a unique label to identify the trunk when listed in outbound rules, incoming rules and etc. Busy Detection is used to detect far end hangup or for detecting busy signal. The default setting is "ON". If "Busy Detection" is enabled, users can specify the number of busy tones to be played before hanging up. The default setting is 2. Better results might be achieved if set to 4, 6 or even 8. Please note that the higher the number, the more time is needed to hangup the channel. However, this might lower the probability to get random hangup. Congestion detection is used to detect far end congestion signal. The default setting is "ON". If "Congestion Detection" is enabled, users can specify the number of congestion tones to wait for. The default setting is 2. Firmware Version UCM6102/6104/6108/6116 USER MANUAL Page 55 of 138

57 Enable Polarity Reversal Polarity on Answer Delay Current Disconnect Threshold (ms) Ring Timeout RX Gain TX Gain Use CallerID Fax Detection Caller ID Scheme Tone Country Busy Tone If enabled, a polarity reversal will be marked as received when an outgoing call is answered by the remote party. For some countries, a polarity reversal is used for signaling the disconnection of a phone line and the call will be considered as "hangup" on a polarity reversal. The default setting is "No". When FXO port answers the call, FXS may send a Polarity Reversal. If this interval is shorter than the value of "Polarity on Answer Delay", the Polarity Reversal will be ignored. Otherwise, the FXO will onhook to disconnect the call. The default setting is 600ms. This is the periodic time (in ms) that the UCM61xx will use to check on a voltage drop in the line. The default setting is 200ms. Configure the ring timeout (in ms). Trunk (FXO) devices must have a timeout to determine if there was a hangup before the line is answered. This value can be used to configure how long it takes before the UCM61xx considers a non-ringing line with hangup activity. Configure the RX gain for the receiving channel of analog FXO port. The valid range is from (db) to (db). The default setting is 0. Configure the TX gain for the transmitting channel of analog FXO port. The valid range is from (db) to (db). The default setting is 0. Configure to enable CallerID detection. The default setting is "Yes". Enable to detect Fax signal from the trunk during the call and send the received Fax to the default address in Fax setting page under web GUI->PBX->Internal Options->Fax/T.38. Note: If enabled, Fax Pass-through cannot be used. Select the Caller ID scheme for this trunk. The default setting is "Bellcore/Telcordia". Select the country for tone settings. If "Custom" is selected, users could manually configure the values for Busy Tone and Congestion Tone. The default setting is "United States of America (USA)". Syntax: f1=val[@level][,f2=val[@level]],c=on1/off1[-on2/off2[-on3/off3]]; Frequencies are in Hz and cadence on and off are in ms. Frequencies Range: [0, 4000) Busy Level Range: (-300, 0) Cadence Range: [0, 16383]. Select Tone Country "Custom" to manually configure Busy Tone value. Firmware Version UCM6102/6104/6108/6116 USER MANUAL Page 56 of 138

58 Congestion Tone Default value: Syntax: Frequencies are in Hz and cadence on and off are in ms. Frequencies Range: [0, 4000) Busy Level Range: (-300, 0) Cadence Range: [0, 16383]. Select Tone Country "Custom" to manually configure Busy Tone value. PSTN Detection Default value: Click on "Detect" to detect the busy tone, Polarity Reversal and Current Disconnect by PSTN. Before the detecting, please make sure there are more than one channel configured and working properly. If the detection has busy tone, the "Tone Country" option will be set as "Custom". PSTN DETECTION The UCM61xx provides PSTN detection function to help users detect the busy tone, Polarity Reversal and Current Disconnected by PSTN during analog trunk setup. Select the analog trunk under Web GUI->PBX->Basic/Call Routes->Analog Trunks page first. In the dialog window to edit the trunk, click on "Detect" for "PSTN Detection". The following dialog will show for users to perform the detection. Figure 25: PSTN Detection For Analog Trunk Firmware Version UCM6102/6104/6108/6116 USER MANUAL Page 57 of 138

59 Table 23: PSTN Detection For Analog Trunk Detect Model Select "Auto Detect" or "Semi-auto Detect" for PSTN detection. Auto Detect Please make sure two or more channels are connected to the UCM61xx and in idle status before starting the detection. During the detection, one channel will be used as caller (Source Channel) and another channel will be used as callee (Destination Channel). The UCM61xx will control the call to be established and hang up between caller and callee to finish the detection. Semi-auto Detect Semi-auto detection requires answering or hanging up the call manually. Please make sure one channel is connected to the UCM61xx and in idle status before starting the detection. During the detection, source channel will be used as caller and send the call to the configured Destination Number. Users will then need follow the prompts in web GUI to help finish the detection. The default setting is "Auto Detect". Source Channel Destination Channel Destination Number Select the channel to be detected. Select the channel to help detect when "Auto Detect" is used. Configure the number to be called to help detect when "Semi-auto Detect" is used. Note: The PSTN detection process will keep the call up for about 1 minute. If "Semi-auto Detect' is used, please pick up the call only after informed from the web GUI prompt. Once the detection is successful, the detected parameters "Busy Tone", "Polarity Reversal" and "Current Disconnect by PSTN" will be filled into the corresponding fields in the analog trunk configuration. VOIP TRUNKS VoIP trunks can be configured in UCM61xx under Web GUI->PBX->Basic/Call Routes->VoIP Trunks. Once created, the VoIP trunks will be listed with Provider Name, Type, Hostname/IP, Username and Options to edit and detect the trunk. Click on "Create New SIP/IAX Trunk" to add a new VoIP trunk. Firmware Version UCM6102/6104/6108/6116 USER MANUAL Page 58 of 138

60 Click on to configure detailed parameters for the VoIP trunk. Click on to delete the VoIP trunk. The VoIP trunk options are listed in the table below. Table 24: VoIP Trunk Configuration Parameters Create New SIP/IAX Trunk Select the VoIP trunk type. Peer SIP Trunk Type Register SIP Trunk Peer IAX Trunk Register IAX Trunk Provider Name Configure a unique label to identify this trunk when listed in outbound rules, inbound rules and etc. Host Name Configure the IP address or URL for the VoIP providers server of the trunk. Username Enter the username to register to the trunk from the provider when "Register SIP Trunk" or "Register IAX Trunk" type is selected. Password Enter the password to register to the trunk from the provider when "Register SIP Trunk" or "Register IAX Trunk" type is selected. Outbound Proxy Enter the IP address or URL of the outbound proxy for "Register SIP Trunk" type. Peer SIP Trunk Configuration Parameters Provider Name Configure the provider name for the VoIP trunk. This is a unique label to identify the trunk when listed in outbound rules, inbound rules and etc. Host Name Configure the IP address or URL for the VoIP provider server of the trunk. Configure the SIP transport protocol to be used in this trunk. The default setting is "All - UDP Primary". UDP Only TCP Only Transport TLS Only All - UDP Primary: UDP is the primary transport protocol when all the other SIP transport methods are available too. All - TCP Primary: TCP is the primary transport protocol when all the other SIP transport methods are available too. Firmware Version UCM6102/6104/6108/6116 USER MANUAL Page 59 of 138

61 Keep Trunk CID All - TLS Primary: TLS is the primary transport protocol when all the other SIP transport methods are available too. If enabled, the trunk CID will not be overridden by extension's CID when the extension has CID configured. The default setting is "No". Configure the Caller ID. This is the number that the trunk will try to use when making outbound calls. For some providers, it might not be possible to set the CallerID with this option and this option will be ignored. Caller ID When making outgoing calls, the following rules are used to determine which CallerID will be used if they exist: CallerID Name Codec Preference Enable Qualify Fax Detection The CallerID configured for the extension will be looked up first. If no CallerID configured for the extension, the CallerID configured for the trunk will be used. If the above two are missing, the "Global Outbound CID" defined in Web GUI->PBX->Internal Options->General will be used. Configure the name of the caller to be displayed when the extension has no CallerID Name configured. Select audio and video codec for the VoIP trunk. The available codecs are: PCMU, PCMA, GSM, G.726, G.722, G.729, G.723, ILBC, ADPCM, LPC10, H.264, H.263, H.263p. If enabled, the UCM61xx will regularly send SIP OPTIONS to the device to check if the device is still online. The default setting is "No". Enable to detect Fax signal from the trunk during the call and send the received Fax to the default address in Fax setting page under web GUI->PBX->Internal Options->Fax/T.38. Note: If enabled, Fax Pass-through cannot be used. SRTP Enable SRTP for the VoIP trunk. The default setting is "No". Register SIP Trunk Configuration Parameters Configure the provider name for the VoIP trunk. This is a unique label to Provider Name identify the trunk when listed in outbound rules, inbound rules and etc. Configure the IP address or URL for the VoIP provider server of the Host Name trunk. Configure the SIP transport protocol to be used in this trunk. The default Transport setting is "All - UDP Primary". Firmware Version UCM6102/6104/6108/6116 USER MANUAL Page 60 of 138

62 Username Password Codec Preference From Domain From User Outbound Proxy Support Outbound Proxy Enable Qualify Fax Detection UDP Only TCP Only TLS Only All - UDP Primary: UDP is the primary transport protocol when all the other SIP transport methods are available too. All - TCP Primary: TCP is the primary transport protocol when all the other SIP transport methods are available too. All - TLS Primary: TLS is the primary transport protocol when all the other SIP transport methods are available too. Enter the username to register to the trunk from the provider. Enter the password to register to the trunk from the provider. Select audio and video codec for the VoIP trunk. The available codecs are: PCMU, PCMA, GSM, G.726, G.722, G.729, G.723, ILBC, ADPCM, LPC10, H.264, H.263, H.263p. Configure the actual domain name where the extension comes from. This can be used to override the From Header. For example, "trunk.ucm61xx.provider.com" is the From Domain in From Header: sip: @trunk.ucm61xx.provider.com. Configure the actual user name of the extension. This can be used to override the From Header. There are cases where there is a single ID for registration (single trunk) with multiple DIDs. For example, " " is the From User in From Header: sip: @trunk.ucm61xx.provider.com. Select to enable outbound proxy in this trunk. The default setting is "No". When outbound proxy support is enabled, enter the IP address or URL of the outbound proxy for "Register SIP Trunk" type. If enabled, the UCM61xx will regularly send SIP OPTIONS to the device to check if the device is still online. The default setting is "No". Enable to detect Fax signal from the trunk during the call and send the received Fax to the default address in Fax setting page under web GUI->PBX->Internal Options->Fax/T.38. Note: If enabled, Fax Pass-through cannot be used. SRTP Enable SRTP for the VoIP trunk. The default setting is "No". Peer IAX Trunk Configuration Parameters Firmware Version UCM6102/6104/6108/6116 USER MANUAL Page 61 of 138

63 Provider Name Host Name Keep Trunk CID Configure the provider name for the VoIP trunk. This is a unique label to identify the trunk when listed in outbound rules, inbound rules and etc. Configure the IP address or URL for the VoIP provider server of the trunk. If enabled, the trunk CID will not be overridden by extension's CID when the extension has CID configured. The default setting is "No". Configure the Caller ID. This is the number that the trunk will try to use when making outbound calls. For some providers, it might not be possible to set the CallerID with this option and this option will be ignored. Caller ID When making outgoing calls, the following rules are used to determine which CallerID will be used if they exist: CallerID Name Codec Preference Enable Qualify Fax Detection The CallerID configured for the extension will be looked up first. If no CallerID configured for the extension, the CallerID configured for the trunk will be used. If the above two are missing, the "Global Outbound CID" defined in Web GUI->PBX->Internal Options->General will be used. Configure the name of the caller to be displayed when the extension has no CallerID Name configured. Select audio and video codec for the VoIP trunk. The available codecs are: PCMU, PCMA, GSM, G.726, G.722, G.729, G.723, ILBC, ADPCM, LPC10, H.264, H.263, H.263p. If enabled, the UCM61xx will regularly send SIP OPTIONS to the device to check if the device is still online. The default setting is "No". Enable to detect Fax signal from the trunk during the call and send the received Fax to the default address in Fax setting page under web GUI->PBX->Internal Options->Fax/T.38. Note: If enabled, Fax Pass-through cannot be used. Register IAX Trunk Configuration Parameters Configure the provider name for the VoIP trunk. This is a unique label to Provider Name identify the trunk when listed in outbound rules, inbound rules and etc. Configure the IP address or URL for the VoIP provider server of the Host Name trunk. Keep Trunk CID If enabled, the trunk CID will not be overridden by extension's CID when Firmware Version UCM6102/6104/6108/6116 USER MANUAL Page 62 of 138

64 the extension has CID configured. The default setting is "No". Configure the Caller ID. This is the number that the trunk will try to use when making outbound calls. For some providers, it might not be possible to set the CallerID with this option and this option will be ignored. Caller ID When making outgoing calls, the following rules are used to determine which CallerID will be used if they exist: CallerID Name Username Password Codec Preference Enable Qualify Fax Detection SRTP The CallerID configured for the extension will be looked up first. If no CallerID configured for the extension, the CallerID configured for the trunk will be used. If the above two are missing, the "Global Outbound CID" defined in Web GUI->PBX->Internal Options->General will be used. Configure the name of the caller to be displayed when the extension has no CallerID Name configured. Enter the username to register to the trunk from the provider. Enter the password to register to the trunk from the provider. Select audio and video codec for the VoIP trunk. The available codecs are: PCMU, PCMA, GSM, G.726, G.722, G.729, G.723, ILBC, ADPCM, LPC10, H.264, H.263, H.263p. If enabled, the UCM61xx will regularly send SIP OPTIONS to the device to check if the device is still online. The default setting is "No". Enable to detect Fax signal from the trunk during the call and send the received Fax to the default address in Fax setting page under web GUI->PBX->Internal Options->Fax/T.38. Note: If enabled, Fax Pass-through cannot be used. Enable SRTP for the VoIP trunk. The default setting is "No". Firmware Version UCM6102/6104/6108/6116 USER MANUAL Page 63 of 138

65 CALL ROUTES OUTBOUND ROUTES In the UCM61xx, an outgoing calling rule pairs an extension pattern with a trunk used to dial the pattern. This allows different patterns to be dialed through different trunks (e.g., "Local" 7-digit dials through a FXO while "Long distance" 10-digit dials through a low-cost SIP trunk). Users can also set up a failover trunk to be used when the primary trunk fails. Go to Web GUI->PBX->Basic/Call Routes->Outbound Routes to add and edit outbound rules. Click on "Create New Outbound Rule" to add a new outbound route. Click on to edit the outbound route. Click on to delete the outbound route. Click on to move the outbound route up/down to arrange the priority of the outbound rule. The outbound rule listed on the top has higher priority. When the dialing pattern matches two or more outbound rules (for example, the same pattern is configured for 2 different trunks; or dialing out 1000 matches pattern 1xxx for trunk 1 and pattern 100x for trunk 2), the one list on the top will be used. Table 25: Outbound Route Configuration Parameters Calling Rule Name Pattern Configure the name of the calling rule (e.g., local, long_distance, and etc). Letters, digits, _ and - are alllowed. All patterns are prefixed with the "_". Special characters: X: Any Digit from 0-9. Z: Any Digit from 1-9. N: Any Digit from 2-9. ".": Wildcard. Match one or more characters. "!": Wildcard. Match zero or more characters immediately. Privilege Level Example: [ ]: Any digit from 1 to 9. Select privilege level for the outbound rule. Internal: The lowest level required. All users can use this rule. Local: Users with Local, National, or International level are allowed Firmware Version UCM6102/6104/6108/6116 USER MANUAL Page 64 of 138

66 Pin Set Send This Call Trough Trunk Use Trunk Strip Prepend Use Failover Trunk Failover Trunk Strip Prepend to use this rule. National: Users with National or International level are allowed to use this rule. International: The highest level required. Only users with international level can use this rule. Configure the password for users to use this rule when making outbound calls. Select the trunk for this outbound rule. Allows the user to specify the number of digits that will be stripped from the beginning of the dialed string before the call is placed via the selected trunk. Example: The users will dial 9 as the first digit of a long distance calls. However, 9 should not be sent out via analog lines and the PSTN line. In this case, 1 digit should be stripped before the call is placed. Specify the digits to be prepended before the call is placed via the trunk. Those digits will be prepended after the dialing number is stripped. Failover trunks can be used to make sure that a call goes through an alternate route, when the primary trunk is busy or down. If "Use Failover Trunk" is enabled and "Failover trunk" is defined, the calls that cannot be placed via the regular trunk may have a secondary trunk to go through. Example: The user's primary trunk is a VoIP trunk and the user would like to use the PSTN when the VoIP trunk is not available. The PSTN trunk can be configured as the failover trunk of the VoIP trunk. Allows the user to specify the number of digits that will be stripped from the beginning of the dialed string before the call is placed via the selected trunk. Example: The users will dial 9 as the first digit of a long distance calls. However, 9 should not be sent out via analog lines and the PSTN line. In this case, 1 digit should be stripped before the call is placed. Specify the digits to be prepended before the call is placed via the trunk. Firmware Version UCM6102/6104/6108/6116 USER MANUAL Page 65 of 138

67 Those digits will be prepended after the dialing number is stripped. INBOUND ROUTES Inbound routes can be configured via Web GUI->PBX->Basic/Call Routes->Inbound Routes. Click on "Create New Inbound Rule" to add a new inbound route. Click on "DID Features" to configure DID features for the inbound route. Click on "Blacklist" do configure blacklist. Click on to edit the inbound route. Click on to delete the inbound route. INBOUND RULE CONFIGURATIONS Table 26: Inbound Rule Configuration Parameters Trunks DID Pattern Select the trunk to configure the inbound rule. All patterns are prefixed with the "_". Special characters: X: Any Digit from 0-9. Z: Any Digit from 1-9. N: Any Digit from 2-9. ".": Wildcard. Match one or more characters. "!": Wildcard. Match zero or more characters immediately. Privilege Level Default Destination Example: [ ]: Any digit from 1 to 9. Select privilege level for the inbound rule. Internal: The lowest level required. All users can use this rule. Local: Users with Local, National or International level are allowed to use this rule. National: Users with National or International level are allowed to use this rule. International: The highest level required. Only users with international level can use this rule. Select the default destination for the inbound call. Firmware Version UCM6102/6104/6108/6116 USER MANUAL Page 66 of 138

68 Time Condition Start Time End Time Date Week Destination DID Features Dial Trunk DID Destination Extension Extension's voic Call Queue Ring Group Voic Access Code Fax Operator Hangup Congestion By DID Select the start time "hour:minute" for the trunk to use the inbound rule. Select the end time "hour:minute" for the trunk to use the inbound rule. Select "By Week" or "By Day" and specify the date for the trunk to use the inbound rule. Select the day in the week to use the inbound rule. Select the default destination for the inbound call. Extension Extension's voic Call Queue Ring Group Voic Access Code Fax Operator Hangup Congestion By DID If enabled, external users can dial outbound calls by DID through inbound trunks. Select the DID destination. Only the selected category can be reached by DID. User Extension. This is selected by default Conference Call Queue Ring Group Page/Intercom Group Firmware Version UCM6102/6104/6108/6116 USER MANUAL Page 67 of 138

69 BLACKLIST CONFIGURATIONS In the UCM61xx, Blacklist is supported in all inbound routes. Users could enable the Blacklist feature, manage the Blacklist by clicking on "Blacklist". Figure 26: Blacklist Configuration Parameters Select the checkbox for "Blacklist Enable" to turn on Blacklist feature for all inbound routes. Blacklist is disabled by default. Enter a number in "Add Blacklist Number" field and then click to add to the list. To remove a number from the Blacklist, select the number in "Blacklist list" and click on. Note: Users could also add a number to the Blacklist or remove a number from the Blacklist by dialing the feature code for "Blacklist Add' and "Blacklist Remove" from an extension. The feature code can be configured under Web GUI->PBX->Internal Options->Feature Codes. Firmware Version UCM6102/6104/6108/6116 USER MANUAL Page 68 of 138

70 CONFERENCE BRIDGE The UCM61xx supports conference bridge allowing multiple bridges used at the same time: UCM6102/6104 supports up to 3 conference bridges allowing up to 25 simultaneous PSTN or IP participants. UCM6108/6116 supports up to 6 conference bridges allowing up to 32 simultaneous PSTN or IP participants. The conference bridge configurations can be accessed under Web GUI->PBX->Call Features->Conference. In this page, users could create, edit, view, invite, manage the participants and delete conference bridges. The conference bridge status and conference call recordings (if recording is enabled) will be displayed in this web page as well. CONFERENCE BRIDGE CONFIGURATIONS Click on "Create New Conference Room" to add a new conference bridge. Click on to edit the conference bridge. Click on to delete the conference bridge. Table 27: Conference Bridge Configuration Parameters Extension Password Admin Password Configure the conference number for the users to dial into the conference. When configured, the users who would like to join the conference call must enter this password before accessing the conference bridge. Note: If "Public Mode" is enabled, the password is not required to join the conference bridge thus this field is invalid. Configure the password to join the conference bridge as administrator. Conference administrator can manage the conference call via IVR (if "Enable Caller Menu" is enabled) as well as invite other parties to join the conference by dialing "0" (permission required from the invited party) or "1" (permission not required from the invited party) during the conference call. Firmware Version UCM6102/6104/6108/6116 USER MANUAL Page 69 of 138

71 Enable Caller Menu Record Conference Quiet Mode Wait For Admin Enable User Invite Announce Callers Enable Jitter Buffer Public Mode Note: If "Public Mode" is enabled, the password is not required to join the conference bridge thus this field is invalid. If enabled, conference participant could press the * key to access the conference bridge menu. The default setting is "No". If enabled, the calls in this conference bridge will be recorded automatically in a.wav format file. All the recording files will be displayed and can be downloaded in the conference web page. The default setting is "No". If enabled, if there are users joining or leaving the conference, voice prompt or notification tone won't be played. The default setting is "No". Note: "Quiet Mode" and "Announce Callers" cannot be enabled at the same time. If enabled, the participants will not hear each other until the conference administrator joins the conference. The default setting is "No". Note: If "Quiet Mode" is enabled, the voice prompt for "Wait For Admin" will not be announced. If enabled, users could press 0 to invite other users (with the users' permission) or press 1 to invite other users (without the user's permission) to join the conference. The default setting is "No". Note: Conference administrator can always invite other users without enabling this option. If enabled, the caller will be announced to all conference participants when there the caller joins the conference. The default setting is "No". Note: "Quiet Mode" and "Announce Callers" cannot be enabled at the same time. If enabled, the voice quality for conference call will be improved. However, this could cause voice delay and increase system resource usage. The default setting is "No". If enabled, no authentication will be required when joining the Firmware Version UCM6102/6104/6108/6116 USER MANUAL Page 70 of 138

72 conference call. The default setting is "Yes". Play Hold Music For First Caller Skip Authentication When Invite User via Trunk from Web GUI If enabled, the UCM61xx will play Hold music to the first participant in the conference until another user joins in. The default setting is "No". If enabled, the invitation from Web GUI for a conference bridge with password will skip the authentication for the invited users. The default setting is "No". JOIN A CONFERENCE CALL Users could dial the conference bridge extension to join the conference. If password is required, enter the password to join the conference as a normal user, or enter the admin password to join the conference as administrator. INVITE OTHER PARTIES TO JOIN CONFERENCE When using the UCM61xx conference bridge, there are two ways to invite other parties to join the conference. Invite from Web GUI. For each conference bridge in UCM61xx Web GUI->PBX->Call Features->Conference, there is an icon for option "Invite a participant". Click on it and enter the number of the party you would like to invite. Then click on "Add". A call will be sent to this number to join it into the conference. Figure 27: Conference Invitation From Web GUI Note: When a user invite other parties to join a conference from Web GUI, the user doesn't have to be in the conference bridge. Firmware Version UCM6102/6104/6108/6116 USER MANUAL Page 71 of 138

73 Invite by dialing 0 or 1 during conference call. A conference participant can invite other parties to the conference by dialing from the phone during the conference call. Please make sure option "Enable User Invite" is turned on for the conference bridge first. Enter 0 or 1 during the conference call. Follow the voice prompt to input the number of the party you would like to invite. A call will be sent to this number to join it into the conference. 0: If 0 is entered to invite other party, once the invited party picks up the invitation call, a permission will be asked to "accept" or "reject" the invitation before joining the conference. 1: If 1 is entered to invite other party, no permission will be required from the invited party. Note: Conference administrator can always invite other parties from the phone during the call by entering 0 or 1. To join a conference bridge as administrator, enter the admin password when joining the conference. A conference bridge can have multiple administrators. DURING THE CONFERENCE During the conference call, users can manage the conference from web GUI or IVR. Manage the conference call from Web GUI. Log in UCM61xx web GUI during the conference call, the participants in each conference bridge will be listed. 1. Click on to kick a participant from the conference. 2. Click on to mute the participant. 3. Click on to lock this conference bridge so that other users cannot join it anymore. 4. Click on to invite other users into the conference bridge. Note: When there is participant in the conference, the conference bridge configuration cannot be modified. Manage the conference call from IVR. If "Enable Caller Menu" is enabled, conference participant can input * to enter the IVR menu for the conference. Please see options listed in the table below. Firmware Version UCM6102/6104/6108/6116 USER MANUAL Page 72 of 138

74 Table 28: Conference Caller IVR Menu Conference Administrator IVR Menu 1 Mute/unmute yourself. 2 Lock/unlock the conference bridge. 3 Kick the last joined user from the conference. 4 Decrease the volume of the conference call. 5 Decrease your volume. 6 Increase the volume of the conference call. 7 Increase your volume. More options. 1: List all users currently in the conference call. 2: Kick all non-administrator participants from the conference call. 8 3: Mute/Unmute all non-administrator participants from the conference call. 4: Record the conference call. 8: Exit the caller menu and return to the conference. Conference User IVR Menu 1 Mute/unmute yourself. 4 Decrease the volume of the conference call. 5 Decrease your volume. 6 Increase the volume of the conference call. 7 Increase your volume. 8 Exit the caller menu and return to the conference. RECORD CONFERENCE The UCM61xx allows users to record the conference call and retrieve the recording from web GUI->PBX->Call Features->Conference. To record the conference call, when the conference bridge is in idle, enable "Record Conference" from the conference bridge configuration dialog. Save the setting and apply the change. When the conference call starts, the call will be automatically recorded in.wav format. Firmware Version UCM6102/6104/6108/6116 USER MANUAL Page 73 of 138

75 The recording files will be listed as below once available. Users could click on to download the recording or click on to delete the recording. Figure 28: Conference Recording Firmware Version UCM6102/6104/6108/6116 USER MANUAL Page 74 of 138

76 IVR CONFIGURE IVR IVR configurations can be accessed under the UCM61xx Web GUI->PBX->Call Features->IVR. Users could create, edit, view and delete an IVR. Click on "Create New IVR" to add a new IVR. Click on to edit the IVR configuration. Click on to delete the IVR. Table 29: IVR Configuration Parameters Name Extension Dial Other Extensions Dial Trunk Permission Welcome Prompt Timeout Timeout Prompt Invalid Prompt Configure the name of the IVR. Letters, digits, _ and - are allowed. Enter the extension number for users to access the IVR. If enabled, all callers to the IVR can dial other extensions. The default setting is "No". If enabled, all callers to the IVR is allowed to use trunk. The permission must be configured for the users to use the trunk first. The default setting is "No". Assign permission level for outbound calls. The available permissions are "Internal", "Local", "National" and "International" from the lowest level to the highest level. The default setting is "Internal". Note: Users need to have the same level as or higher level than a outbound rule's privilege in order to make outbound calls from this rule. Select an audio file to play as the welcome prompt for the IVR. Click on "Prompt" to add additional audio file under web GUI->Internal Options->IVR Prompt. After playing the prompts in the IVR, the UCM61xx will wait for the DTMF entry within the timeout (in seconds). If no DTMF entry is detected within the timeout, a timeout prompt will be played. The default setting is 10 seconds. Select the prompt message to be played when timeout occurs. Select the prompt message to be played when an invalid extension is Firmware Version UCM6102/6104/6108/6116 USER MANUAL Page 75 of 138

77 pressed. Timeout Repeat Loops Invalid Repeat Loops Key Press Event Configure the number of times to repeat the prompt if no DTMF input is detected. When the loop ends, it will go to the timeout destination if configured, or hang up. The default setting is 4. Configure the number of times to repeat the prompt if the DTMF input is invalid. When the loop ends, it will go to the invalid destination if configured, or hang up. The default setting is 4. Select the event for each key pressing for 0-9, *, Timeout and Invalid. The event options are: Extension Voic Conference Rooms Voic Group IVR Ring Group Queues Page Group IVR Prompt Hangup CREATE IVR PROMPT To record new IVR prompt or upload IVR prompt to be used in IVR, click on "Prompt" next to the "Welcome Prompt" option and the users will be redirected to IVR Prompt page. Or users could go to Web GUI->PBX->Internal Options->IVR Prompt page directly. Figure 29: Click On Prompt To Create IVR Prompt Firmware Version UCM6102/6104/6108/6116 USER MANUAL Page 76 of 138

78 Once the IVR prompt file is successfully added to the UCM61xx, it will be added into the prompt list options for users to select in different IVR scenarios. RECORD NEW IVR PROMPT In the UCM61xx Web GUI->PBX->Internal Options->IVR Prompt page, click on "Record New IVR Prompt" and follow the steps below to record new IVR prompt. Figure 30: Record New IVR Prompt Specify the IVR file name. Select the format (GSM or WAV) for the IVR prompt file to be recorded. Select the extension to receive the call from the UCM61xx to record the IVR prompt. Click the "Record" button. A request will be sent to the UCM61xx. The UCM61xx will then call the extension for recording the IVR prompt from the phone. Pick up the call from the extension and start the recording following the voice prompt. The recorded file will be listed in the IVR Prompt web page. Users could select to re-record, play or delete the recording. UPLOAD IVR PROMPT If the user has a pre-recorded IVR prompt file, click on "Upload IVR Prompt" in Web GUI->PBX->Internal Options->IVR Prompt page to upload the file to the UCM61xx. The following are required for the IVR prompt file to be successfully uploaded and used by the UCM61xx: PCM encoded. 16 bits. 8000Hz mono. In.mp3 or.wav format; or raw/ulaw/alaw/gsm file with.ulaw or.alaw suffix. File size under 5M. Firmware Version UCM6102/6104/6108/6116 USER MANUAL Page 77 of 138

79 Figure 31: Upload IVR Prompt Click on to select audio file from local PC and click on to start uploading. Once uploaded, the file will appear in the IVR Prompt web page. Firmware Version UCM6102/6104/6108/6116 USER MANUAL Page 78 of 138

80 LANGUAGE SETTINGS FOR VOICE PROMPT The UCM61xx supports multiple languages in web GUI as well as system voice prompt. The following languages are currently supported in system voice prompt: English Chinese German French Arabic Italian Spanish Polish Portuguese Russian English and Chinese voice prompts are built in with the UCM61xx already. The other languages provided by Grandstream can be downloaded and installed from the UCM61xx web GUI directly. Additionally, users could customize their own voice prompts, package them and upload to the UCM61xx. Language settings for voice prompt can be accessed under Web GUI->PBX->Internal Options->Language. DOWNLOAD AND INSTALL VOICE PROMPT PACKAGE To download and install voice prompt package in different languages from UCM61xx web GUI, click on "Check Prompt List" button. Firmware Version UCM6102/6104/6108/6116 USER MANUAL Page 79 of 138

81 Figure 32: Language Settings For Voice Prompt A new dialog window of voice prompt package list will be displayed. Users can see the version number (latest version available V.S. current installed version), package size and options to upgrade or download the language. Figure 33: Voice Prompt Package List Firmware Version UCM6102/6104/6108/6116 USER MANUAL Page 80 of 138

82 Click on to download the language to the UCM61xx. The installation will be automatically started once the downloading is finished. A new language option will be displayed after successfully installed. Users then could select it to apply in the UCM61xx system voice prompt or delete it from the UCM61xx. CUSTOMIZE AND UPLOAD VOICE PROMPT PACKAGE The UCM61xx provides interface from web GUI for users to customize their own voice prompts. Users could directly upload the package from web GUI. For detailed instructions on voice prompt customizing and uploading, please refer to the link below: ation.zip Firmware Version UCM6102/6104/6108/6116 USER MANUAL Page 81 of 138

83 VOIC CONFIGURE VOIC If the voic is enabled for UCM61xx extensions, the configurations of the voic can be globally set up and managed under Web GUI->PBX->Call Features->Voic . Table 30: Voic Settings Max Greeting Dial '0' For Operator Max Messages Per Folder Max Message Time Announce Message Caller-ID Announce Message Duration Play Envelope Allow Users To Review Configure the maximum number of seconds for the voic greeting. The default setting is 60 seconds. If enabled, the caller can press 0 to exit the voic application and connect to the configured operator's extension. The operator extension can be configured under web GUI->PBX->Internal Options->General. Configure the maximum number of messages per folder in users' voic . The valid range 10 to The default setting is 50. Select the maximum duration of the voic message. The message will not be recorded if the duration exceeds the max message time. The default setting is 15 minutes. The available options are: 1 minute 2 minutes 5 minutes 15 minutes 30 minutes Unlimited If enabled, the caller ID of the user who has left the message will be announced at the beginning of the voic message. The default setting is "No". If enabled, the message duration will be announced at the beginning of the voic message. The default setting is "No". If enabled, a brief introduction (received time, received from, and etc) of each message will be played when accessed from the voic application. The default setting is "Yes". If enabled, users can review the message following the IVR before sending the message out. The default setting is "No". Firmware Version UCM6102/6104/6108/6116 USER MANUAL Page 82 of 138

84 VOIC SETTINGS The UCM61xx can be configured to send the voic as attachment to . Click on " Settings For Voic s" button to configure the attributes and content. Figure 34: Voic Settings Table 31: Voic Settings Attach Recordings to If enabled, voic s will be sent to user's address. The default setting is "Yes". Fill in the "Subject:" and "Message:" content, to be used in the when sending to the users. Template For Voic s The template variables are: \t: TAB ${VM_NAME}: Recipient's first name and last name ${VM_DUR}: The duration of the voic message ${VM_MAILBOX}: The recipient's extension ${VM_CALLERID}: The caller ID of the person who has left the message ${VM_MSGNUM}: The number of messages in the mailbox ${VM_DATE}: The date and time when the message is left Firmware Version UCM6102/6104/6108/6116 USER MANUAL Page 83 of 138

85 Click on "Load Default Settings" button to view the default template as an example. CONFIGURE VOIC GROUP The UCM61xx supports voic group and all the extensions added in the group will receive the voic to the group extension. The voic group can be configured under Web GUI->PBX->Call Features->Voic Group. Click on "Create New Voic Group" to configure the group. Figure 35: Voic Group Voic Group Extension Enter the Voic Group Extension. The voic messages left to this extension will be forwarded to all the voic group members. Name Configure the Name to identify the voic group. Letters, digits, _ and - are allowed. Voic Group Mailboxes Select available mailboxes from the right list and add them to the left list. The extensions need to have voic enabled to be listed in available mailboxes list. Click on "Save" to finish the configuration. Firmware Version UCM6102/6104/6108/6116 USER MANUAL Page 84 of 138

86 RING GROUP The UCM61xx supports ring group feature with different ring strategies applied to the ring group members. This section describes the ring group configuration on the UCM61xx. CONFIGURE RING GROUP Ring group settings can be accessed via Web GUI->PBX->Call Features->Ring Group. Figure 36: Ring Group Click on "Create New Ring Group" to add ring group. Click on to edit the ring group. The following table shows the ring group configuration parameters. Click on to delete the ring group. Table 32: Ring Group Parameters Ring Group Name Extension Ring Group Members Ring Strategy Configure ring group name to identify the ring group. Letters, digits, _ and - are allowed. Configure the ring group extension. Select available users from the right side to the ring group member list on the left side. Click on to arrange the order. Select the ring strategy. Ring simultaneously. Ring all the members at the same time when there is incoming call to the ring group extension. If any of the member answers the call, it will stop ringing. Ring in order. Ring the members with the order configured in ring group list. If the first member doesn't answer the call, it will stop ringing the first member and start ringing the second member. Firmware Version UCM6102/6104/6108/6116 USER MANUAL Page 85 of 138

87 Configure the number of seconds to ring each member. If set to 0, it will keep ringing The default setting is 30 seconds. Ring Timeout on Each Member Enable Voic Secret Address Note: The actual ring timeout might be overridden by users if the phone has ring timeout settings as well. If enabled, users could select to use the ring group extension as the voic or select another extension's voic box as the ring group voic . Configure the password to access the ring group extension's voic . Configure the address of the ring group extension's voic . If "Attach Recordings to " is enabled from Web GUI->PBX->Voic ->Voic Settings, the voic can be sent to the ring group's address as attachment. Figure 37: Ring Group Configuration Firmware Version UCM6102/6104/6108/6116 USER MANUAL Page 86 of 138

88 PAGING AND INTERCOM GROUP The UCM61xx paging and intercom can be used via feature code to a single extension or a paging/intercom group. This sections describes the configuration of paging/intercom group under Web GUI->PBX->Call Features->Paging/Intercom. CONFIGURE PAGING/INTERCOM GROUP Click on "Create New Paging/Intercom Group" to add paging/intercom group. Figure 38: Page/Intercom Group Table 33: Page/Intercom Group Configuration Parameters Extension Type Page/Intercom Group Members Configure page/intercom group extension. Select "2-way Intercom" or "1-way Page". Select available users from the right side to the paging/intercom group member list on the left. Click on to edit the page/intercom group. Click on to delete the page/intercom group. Firmware Version UCM6102/6104/6108/6116 USER MANUAL Page 87 of 138

89 Click on "Paging/Intercom Group Settings" to edit Alert-Info Header. This header will be included in the SIP INVITE message sent to the callee in paging/intercom call. Figure 39: Page/Intercom Group Settings The UCM61xx has pre-configured paging/intercom feature code. To edit page/intercom feature code, click on "Feature Codes" in the "Paging/Intercom Group Settings" dialog. Or users could go to Web GUI->PBX->Internal Options->Feature Codes directly. Firmware Version UCM6102/6104/6108/6116 USER MANUAL Page 88 of 138

90 CALL QUEUE The UCM61xx supports call queue by using static agents or dynamic agents. This sections describes the configuration of call queue under Web GUI->PBX->Call Features->Call Queue. CONFIGURE CALL QUEUE Call queue settings can be accessed via Web GUI->PBX->Call Features->Call Queue. Click on "Create New Queue" to add call queue. Figure 40: Call Queue Click on to edit the call queue. The call queue configuration parameters are listed in the table below. Extension Name Strategy Table 34: Call Queue Configuration Parameters Configure the call queue extension. Configure the call queue name to identify the call queue. Select the strategy for the call queue. Ring All Ring all available Agents simultaneously until one answers. Linear Ring agents in the specified order. Least Recent Ring the agent who has been called the least recently. Fewest Calls Ring the agent with the fewest completed calls. Random Ring a random agent. Round Robin Ring the agents in Round Robin scheduling with memory. Firmware Version UCM6102/6104/6108/6116 USER MANUAL Page 89 of 138

91 The default setting is "Ring All". Select the Music On Hold class for the call queue. Music On Hold Leave When Empty Dial in Empty Queue Dynamic Login Password Time Out Wrapup Time Max Queue Length Note: Music On Hold classes can be managed from Web GUI-> PBX->Internal Options->Music On Hold. Configure whether the callers will be disconnected from the queue or not if the queue has no agent anymore. The default setting is "Strict". Yes Callers will be disconnected from the queue if all agents are paused or invalid. No Never disconnect the callers from the queue when the queue is empty. Strict Callers will be disconnected from the queue if all agents are paused, invalid or unavailable. Configure whether the callers can dial into a call queue if the queue has no agent. The default setting is "No". Yes Callers can always dial into a call queue. No Callers cannot dial into a queue if all agents are paused or invalid. Strict Callers cannot dial into a queue if the agents are paused, invalid or unavailable. If enabled, the configured PIN number is required for dynamic agent to log in. The default setting is disabled. Configure the number of seconds an agent will ring before the call goes to the next agent. The default setting is 15 seconds. Configure the number of seconds before a new call can ring the queue after the last call on the agent is completed. If set to 0, there will be no delay between calls to the queue. Configure the maximum number of calls to be queued at once. This number does not include calls that have been connected with agents. It only includes calls not connected yet. The default setting is 0, which means unlimited. When the maximum value is reached, the caller will be treated with busy tone followed by the next calling rule after attempting to enter the queue. Firmware Version UCM6102/6104/6108/6116 USER MANUAL Page 90 of 138

92 Report Hold Time Wait Time Static Agents If enabled, the UCM61xx will report (to the agent) the duration of time of the call before the caller is connected to the agent. If enabled, users will be disconnected after the configured number of seconds. The default setting is "No". Note: It is recommended to configure "Wait Time" longer than the "Wrapup Time". Select the available agents from the available users on the right to the static agents list on the left. Click on to arrange the order. Click on to delete the call queue. Click on "Agent Login Settings" to configure Agent Login Extension Postfix and Agent Logout Extension Postfix. Once configured, users could log in the call queue as dynamic agent. For example, if the call queue extension is 6500, Agent Login Extension Postfix is * and Agent Logout Extension Postfix is **, users could dial 6500* to login to the call queue as dynamic agent and dial 6500** to logout from the call queue. Dynamic agent doesn't need to be listed as static agent and can log in/log out at any time. Call queue feature code "Agent Pause" and "Agent Unpause" can be configured under Web GUI->PBX->Internal Options->Feature Codes. Firmware Version UCM6102/6104/6108/6116 USER MANUAL Page 91 of 138

93 MUSIC ON HOLD Music On Hold settings can be accessed via Web GUI->PBX->Internal Options->Music On Hold. In this page, users could configure music on hold class and upload music files. The "default" Music On Hold class already has 5 audio files defined for users to use. Figure 41: Music On Hold Default Class Click on "Create New MOH Class" to add a new Music On Hold class. Click on to delete the selected Music On Hold class. Click on to select music file from local PC and click on to start uploading. The music file uploaded has to be 8 KHz Mono format with size smaller than 5M. Click on to delete the sound file for the Music On Hold Class from the list of sound files. Firmware Version UCM6102/6104/6108/6116 USER MANUAL Page 92 of 138

94 FAX/T.38 The UCM61xx supports T.30/T.38 Fax and Fax Pass-through. After receiving the Fax, UCM61xx can convert it to PDF format and send it to the configured address. To do this, users could turn on "Fax Detection" for a specific VoIP trunk under UCM61xx web GUI->PBX->Basic/Call Routes->VoIP Trunks. Or users can set up the extension for Fax and then configure PBX->Call Features->IVR->Key Pressing Events to have the key pressing event go to the extension of the Fax. Fax/T.38 settings can be accessed via Web GUI->PBX->Internal Options->FAX/T.38. CONFIGURE FAX/T.38 Click on "Create New Fax Extension". In the popped up window, fill the extension, name and address to send the received Fax to. Click on "Fax Settings" to configure the Fax parameters. Table 35: FAX/T.38 Settings Enable Error Correction Mode (ECM) Maximum Transfer Rate Minimum Transfer Rate Configure to enable Error Correction Mode (ECM) for the Fax. Configure the maximum transfer rate during the Fax rate negotiation. The possible values are 2400, 4800, 7200, 9600, and The default setting is Configure the minimum transfer rate during the Fax rate negotiation. The possible values are 2400, 4800, 7200, 9600, and The default setting is Configure the address to send the received Fax to if user's address cannot be found. Default Address Template Variables Note: The extension's address or the Fax's default address needs to be configured in order to receive Fax from . If neither of them is configured, Fax will be not be received from . Fill in the "Subject:" and "Message:" content, to be used in the when sending the Fax to the users. The template variables are: Firmware Version UCM6102/6104/6108/6116 USER MANUAL Page 93 of 138

95 ${CALLERIDNUM} : Caller ID Number ${CALLERIDNAME} : Caller ID Name ${RECEIVEEXTEN} : The extension to receive the Fax ${FAXPAGES} : Number of pages in the Fax ${VM_DATE} : The date and time when the Fax is received Click on to edit the Fax extension. Click on to delete the Fax extension. Firmware Version UCM6102/6104/6108/6116 USER MANUAL Page 94 of 138

96 CALL FEATURES The UCM61xx supports call recording, transfer, call forward, call park and other call features via feature code. This section lists all the feature codes in the UCM61xx and describes how to use the call features. FEATURE CODES Feature Maps Table 36: UCM61xx Feature Codes Blind Transfer Attended Transfer Call Park Default code: #1. Enter the code during active call. After hearing "Transfer", you will hear dial tone. Enter the number to transfer to. Then the user will be disconnected and transfer is completed. Options Disable Allow Caller: Enable the feature code on caller side only. Allow Callee: Enable the feature code on callee side only. Allow Both: Enable the feature code on both caller and callee. Default code: *2. Enter the code during active call. After hearing "Transfer", you will hear the dial tone. Enter the number to transfer to and the user will be connected to this number. Hang up the call to complete the attended transfer. Options Disable Allow Caller: Enable the feature code on caller side only. Allow Callee: Enable the feature code on callee side only. Allow Both: Enable the feature code on both caller and callee. Default code: #72. Enter the code during active call to park the call. Options Disable Allow Caller: Enable the feature code on caller side only. Allow Callee: Enable the feature code on callee side only. Allow Both: Enable the feature code on both caller and Firmware Version UCM6102/6104/6108/6116 USER MANUAL Page 95 of 138

97 callee. Audio Mix Record DND/Call Forward Default code: *3. Enter the code followed by # or SEND to start recording the audio call and the UCM61xx will mix the streams natively on the fly as the call is in progress. Options Disable Allow Caller: Enable the feature code on caller side only. Allow Callee: Enable the feature code on callee side only. Allow Both: Enable the feature code on both caller and callee. Do Not Disturb (DND) Activate Default code: *77. Do Not Disturb (DND) Deactivate Default code: *78. Call Forward Busy Activate Default Code: *90. Enter the code and follow the voice prompt. Or enter the code followed by the extension to forward the call. Call Forward Busy Deactivate Default Code: *91. Call Forward No Answer Activate Call Forward No Answer Deactivate Call Forward Unconditional Activate Call Forward Unconditional Deactivate Feature Misc Feature Code Digits Timeout Call Park Parked Lots Default Code: *92. Enter the code and follow the voice prompt. Or enter the code followed by the extension to forward the call. Default Code: *93. Default Code: *72. Enter the code and follow the voice prompt. Or enter the code followed by the extension to forward the call. Default Code: *73. Default Setting: Configure the maximum interval (in milliseconds) between the digits input to activate the feature code. Default Extension: 700. During an active call, initiate blind transfer and then enter this code to park the call. Default Extension: These are the extensions where the calls will be parked, i.e., parking lots that the parked calls can be retrieved. Firmware Version UCM6102/6104/6108/6116 USER MANUAL Page 96 of 138

98 Parking Timeout (s) Feature Codes Voic Access Code My Voic Agent Pause Agent Unpause Paging Prefix Intercom Prefix Blacklist Add Blacklist Remove Call Pickup on Ringing Default setting: 300. This is the timeout allowed for a call to be parked. After the timeout, if the call is not picked up, the extension who parks the call will be called back. Default Code: *98. Enter *98 and follow the voice prompt. Or dial *98 followed by the extension and # to access the entered extension's voic box. Default Code: *97. Press *97 to access the voic box. Default Code: *83. Pause the agent in all call queues. Default Code: *84. Unpause the agent in all call queues. Default Code: *81. To page an extension, enter the code followed by the extension number. Default Code: *80. To intercom an extension, enter the code followed by the extension number. Default Code: *40. To add a number to blacklist for inbound route, dial *40 and follow the voice prompt to enter the number. Default Code: *41. To remove a number from current blacklist for inbound route, dial *41 and follow the voice prompt to remove the number. Default Code: **. To pick up a call for extension xxxx, enter the code followed by the extension number xxxx. CALL RECORDING The UCM61xx allows users to record audio during the call. Please follow the instructions below to record the call. Make sure the feature code for "Audio Mix Record" is configured and enabled. Firmware Version UCM6102/6104/6108/6116 USER MANUAL Page 97 of 138

99 After establishing the call, enter the "Audio Mix Record" feature code (by default it's *3) followed by # or SEND to start recording. To stop the recording, enter the "Audio Mix Record" feature code (by default it's *3) followed by # or SEND again. Or the recording will be stopped once the call hangs up. The recording file can be retrieved under Web GUI->Status->CDR. Click on to play the recording or click on to download the recording file. Figure 42: Download Recording File From CDR Page CALL PARK The UCM61xx provides call park and call pickup features via feature code. PARK A CALL There are two feature codes that can be used to park the call. Feature Maps->Call Park (Default code #72) During an active call, press #72 and the call will be parked. Parking lot number (default range 701 to 720) will be announced after parking the call. Feature Misc->Call Park (Default code 700) During an active call, initiate blind transfer (default code #1) and then dial 700 to park the call. Parking lot number (default range 701 to 720) will be announced after parking the call. RETRIEVE THE PARKED CALL To retrieve the parked call, simply dial the parking lot number and the call will be established. If a parked call is not retrieved after the timeout, the original extension who parks the call will be called back. Firmware Version UCM6102/6104/6108/6116 USER MANUAL Page 98 of 138

100 INTERNAL OPTIONS This section describes internal options that haven't been mentioned in previous sections yet. The settings in this section can be applied globally to the UCM61xx, including general configurations, jitter buffer, RTP settings, hardware config and STUN monitor. The options can be accessed via Web GUI->PBX->Internal Options. INTERNAL OPTIONS/GENERAL General Preferences Table 37: Internal Options/General Global OutBound CID Global OutBound CID Name Operator Extension Ring Timeout Extension Preferences Enable Random Password Configure the global CallerID used for all outbound calls when no other CallerID is defined with higher priority. If no CallerID is defined for extension or trunk, the global outbound CID will be used as CallerID. Configure the global CallerID Name used for all outbound calls. If configured, all outbound calls will have the CallerID Name set to this name. If not, the extension's CallerID Name will be used. Specify the operator extension, which will be dialed when users presses 0 to exit voic application. The operator extension can also be used in IVR option. Configure the number of seconds to ring an extension before the call goes to the user's voic box. The default setting is 60. If enabled, random password will be generated when the extension is created. The default setting is "Yes". It is recommended to enable it for security purpose. If set to "Yes", users could disable the extension range pre-configured/configured on the UCM61xx. The default setting is "No". Disable Extension Range The default extension range assignment is: User Extension: Conference Extension: IVR Extension: Ring Group Extension: Queue Extensions: Voic Group Extension: Firmware Version UCM6102/6104/6108/6116 USER MANUAL Page 99 of 138

101 Note: It is recommended to keep the system assignment to avoid inappropriate usage and unnecessary issues. INTERNAL OPTIONS/RTP SETTINGS SIP Jitter Buffer Table 38: Internal Options/Jitter Buffer Enable Jitter Buffer Force Jitter Buffer Log Frames Max Jitter Buffer Resync Threshold Implementation Analog Jitter Buffer Enable Jitter Buffer Force Jitter Buffer Log Frames Max Jitter Buffer Select to enable jitter buffer on the sending side of the SIP channel. The default setting is "No". Select to force the use of jitter buffer on the receiving side of the SIP channel. The default setting is "No". Select to enable jitter buffer frame logging. The default setting is "No". Configure the maximum time (in ms) to buffer for "Adaptive" jitter buffer implementation, or used as the jitter buffer size for "Fixed" jitter buffer implementation. The default setting is 200. Configure the resync threshold for jitter buffer. When the jitter buffer notices a significant change to delay that continues over a few frames, it will resync, assuming that the change in delay is caused by a time-stamping mix-up. The threshold for noticing a change in delay is calculated as twice the measured jitter plus this resync threshold. The default setting is Configure the jitter buffer implementation on the sending side of a SIP channel. The default setting is "Fixed". Fixed The size is always equal to the value of "Max Jitter Buffer". Adaptive The size is adjusted automatically and the maximum value equals to the value of "Max Jitter Buffer". Select to enable jitter buffer on the receiving side of the analog channel. The default setting is "Yes". Select to force the use of jitter buffer on the receiving side of the SIP channel. The default setting is "Yes". Select to enable jitter buffer frame logging. The default setting is "No". Configure the maximum time (in ms) to buffer for "Adaptive" jitter buffer Firmware Version UCM6102/6104/6108/6116 USER MANUAL Page 100 of 138

102 Resync Threshold Implementation IAX Jitter Buffer Enable Jitter Buffer Force Jitter Buffer Drop Count Max Jitter Buffer Max Interpolation Frames Resync Threshold Max Excess Buffer Min Excess Buffer implementation, or used as the jitter buffer size for "Fixed" jitter buffer implementation. The default setting is 200. Configure the resync threshold for jitter buffer. When the jitter buffer notices a significant change to delay that continues over a few frames, it will resync, assuming that the change in delay is caused by a time-stamping mix-up. The threshold for noticing a change in delay is calculated as twice the measured jitter plus this resync threshold. The default setting is Configure the jitter buffer implementation on the receiving side of a analog channel. The default setting is "Fixed". Fixed The size is always equal to the value of "Max Jitter Buffer". Adaptive The size is adjusted automatically and the maximum value equals to the value of "Max Jitter Buffer". Select to enable jitter buffer for IAX. The default setting is "No". Select to force the use of jitter buffer on all IAX connections. The default setting is "No". The drop count is the maximum number of voice packets to allow to drop (out of 100). Usually the useful value is between 3 to 10. Configure the maximum time (in ms) to buffer in the jitter. The default setting is Configure the number of interpolated frames the jitter buffer should return consecutively. The default setting is 10. Configure the resync threshold for jitter buffer. When the jitter buffer notices a significant change to delay that continues over a few frames, it will resync, assuming that the change in delay is caused by a time-stamping mix-up. The threshold for noticing a change in delay is calculated as twice the measured jitter plus this resync threshold. If the interval is longer than the resync threshold time, resync the jitter buffer. The default setting is Configure the maximum amount of excess jitter buffer (in milliseconds) to pad to the jitter buffer before the jitter buffer is slowly shrunk to eliminate latency. Configure the minimum amount of excess jitter buffer (in milliseconds) to pad to the jitter buffer before the jitter buffer to slowly raised to eliminate latency. Firmware Version UCM6102/6104/6108/6116 USER MANUAL Page 101 of 138

103 Jitter Shrink Rate Configure the rate at which the jitter buffers are increased or decreased. INTERNAL OPTIONS/RTP SETTINGS Table 39: Internal Options/RTP Settings RTP Start Configure the RTP port starting number. The default setting is RTP End Configure the RTP port ending address. The default setting is Strict RTP RTP Checksums Configure to enable or disable strict RTP protection. If enabled, RTP packets that do not come from the source of the RTP stream will be dropped. The default setting is "Disable". Configure to enable or disable RTP Checksums on RTP traffic. The default setting is "Disable". INTERNAL OPTIONS/HARDWARE CONFIG The analog hardware (FXS port and FXO port) on the UCM61xx will be listed in this page. Click on to edit signaling preference for FXS port or configure ACIM settings for FXO port. Select "Loop Start" or "Kewl Start" for each FXS port. And then click on "Update" to save the change. Figure 43: FXS Ports Signaling Preference For FXO port, users could manually enter the ACIM settings by selecting the value from dropdown list for each port. Or users could click on "Detect" for the UCM61xx to automatically detect the ACIM value. The detecting value will be automatically filled into the settings. Firmware Version UCM6102/6104/6108/6116 USER MANUAL Page 102 of 138

104 Figure 44: FXO Ports ACIM Settings Table 40: Internal Options/Hardware Config Tone Region Advanced Settings FXO Opermode FXS Opermode TISS Override PCMA Override Boost Ringer Fast Ringer Select country to set the default tones for dial tone, busy tone, ring tone and etc to be sent from the FXS port. The default setting is "United States of America (USA)". Select country to set the On Hook Speed, Ringer Impedance, Ringer Threshold, Current Limiting, TIP/RING voltage adjustment, Minimum Operational Loop Current, and AC Impedance as predefined for your country's analog line characteristics. The default setting is "United States of America (USA)". Select country to set the On Hook Speed, Ringer Impedance, Ringer Threshold, Current Limiting, TIP/RING voltage adjustment, Minimum Operational Loop Current, and AC Impedance as predefined for your country's analog line characteristics. The default setting is "United States of America (USA)". Select the impedance value for Two-Wire Impedance Synthesis (TISS) override. Select the codec to be used for analog lines. North American users should choose PCMU. All other countries, unless already known, should be assumed to be PCMA. The default setting is PCMU. Note: This option requires system reboot to take effect. Configure whether normal ringing voltage (40V) or maximum ringing voltage (89V) for analog phones attached to the FXS port is required. The default setting is "Normal". Configure to increase the ringing speed to 25HZ. This option can be Firmware Version UCM6102/6104/6108/6116 USER MANUAL Page 103 of 138

105 used with "Low Power" option. The default setting is "Normal". Low Power Ring Detect MWI Mode Configure the peak voltage up to 50V during "Fast Ringer" operation. This option is used with "Fast Ringer". The default setting is "Normal". If set to "Full Wave", false ring detection will be prevented for lines where Caller ID is sent before the first ring and proceeded by a polarity reversal, as in UK. The default setting is "Standard". Configure the type of Message Waiting Indicator detection on trunk (FXO) interfaces. The default setting is "None". None: No detection FSK: Frequency Shift Key detection NEON: Neon MWI detection INTERNAL OPTIONS/STUN MONITOR Table 41: Internal Options/STUN Monitor Configures the IP address or URL of the STUN server to query. If not specified, STUN is disabled. The default setting is stun.ipvideotalk.com. STUN Server STUN Refresh Valid format: [(hostname IP-address) [':' port] The default port number is 3478 if not specified. Configure the number of seconds between STUN Refreshes. The default setting is 30 seconds. Firmware Version UCM6102/6104/6108/6116 USER MANUAL Page 104 of 138

106 IAX SETTINGS The UCM61xx IAX global settings can be accessed via Web GUI->PBX->IAX Settings. IAX SETTINGS/GENERAL Table 42: IAX Settings/General Bind Port Bind Address IAX1 Compatibility No Checksums Delay Reject ADSI Music On Hold Interpret Music On Hold Suggest Bandwidth Configure the port number that the IAX2 will be allowed to listen to. The default setting is Configure the address that the IAX2 will be forced to bind to. The default setting is , which means all addresses. Select to configure IAX1 compatibility. The default setting is "No". If selected, UDP checksums will be disabled and no checksums will be calculated/checked on systems supporting this features. The default setting is "No". If enabled, the IAX2 will delay the rejection of calls to avoid DOS. The default setting is "No". Select to enable ADSI phone compatibility. The default setting is "No". Specify which Music On Hold class this channel would like to listen to when being put on hold. This music class is only effective if this channel has no music class configured and the bridged channel putting the call on hold has no "Music On Hold Suggest" setting. Specify which Music On Hold class to suggest to the bridged channel when putting the call on hold. Configure the bandwidth for IAX settings. The default setting is "Low". IAX SETTINGS/CODECS The following codes are supported in UCM61xx for IAX. Select the codecs from the right side list to the left side. Click on to arrange the order. PCMU PCMA GSM ILBC G.722 G.726 Firmware Version UCM6102/6104/6108/6116 USER MANUAL Page 105 of 138

107 ADPCM LPC10 G.729 G.723 H.263 H.263p H.264 IAX SETTINGS/REGISTRATION Table 43: IAX Settings/Registration Min Reg Expire Configure the minimum period (in seconds) of registration. The default setting is 60. Max Reg Expire Configure the maximum period (in seconds) of registration. The default setting is IAX Thread Count Configure the number of IAX helper threads. The default setting is 10. IAX Max Thread Count Configure the maximum number of IAX threads allowed. The default setting is 100. If set to "yes", the connection will be terminated if ACK for the NEW Auto Kill message is not received within 2000ms. Users could also specify number (in milliseconds) in addition to "yes" and "no". The default setting is "yes". Authentication Debugging If enabled, authentication traffic in debugging will not show. The default setting is "No". Configure codec negotiation priority. The default setting is "Reqonly". Caller Consider the callers preferred order ahead of the host's. Host Consider the host's preferred order ahead of the caller's. Codec Priority Disabled Disable the consideration of codec preference all together. Reqonly This is almost the same as "Disabled", except when the requested format is not available. The call will only be accepted if the requested format is available. Type of Service Configure ToS bit for preferred IP routing. Trunk Frequency Configure the frequency of trunk frames (in milliseconds). The default Firmware Version UCM6102/6104/6108/6116 USER MANUAL Page 106 of 138

108 setting is 20. Trunk Time Stamps If enabled, time stamps will be attached to trunk frames. The default setting is "No". IAX SETTINGS/STATIC DEFENSE Table 44: IAX Settings/Static Defense Enter a single IP address or a range of IP addresses for which call token validation is not required. Call Token Optional Max Call Numbers Max Nonvalidated Call Numbers Call Number Limits IP or IP Range For example: / Configure the maximum number of calls allowed for a single IP address. Configure the maximum number of unvalidated calls for all IP addresses. Configure to limit the number of calls for a give IP address of IP range. Enter the IP address or a range of IP addresses to be considered for call number limits. For example: / Firmware Version UCM6102/6104/6108/6116 USER MANUAL Page 107 of 138

109 SIP SETTINGS The UCM61xx SIP global settings can be accessed via Web GUI->PBX->SIP Settings. SIP SETTINGS/GENERAL Realm For Digest Authentication Table 45: SIP Settings/General Configure the host name or domain name for the UCM61xx. Realms MUST be globally unique according to RFC3261. The default setting is Grandstream. Bind UDP Port Configure the UDP port used for SIP. The default setting is Configure the IP address to bind to. The default setting is , which Bind IP Address means binding to all addresses. If enabled, the UCM61xx allows unauthorized INVITE coming into the Allow Guest Calls PBX and the call can be made. The default setting is "No". Overlap Dialing Support Select to enable overlap dialing support. The default setting is "No". If set to "No", all transfers initiated by the endpoint in the UCM61xx will Allow Transfer be disabled (unless enabled in peers or users). The default setting is "Yes". Enable DNS SRV Lookups on Select to enables DNS SRV lookups on outbound calls from the Outbound Calls UCM61xx. The default setting is "Yes". When sending MWI NOTIFY requests, this value will be used in the MWI From "From:" header as the "name" field. If no "From User" is configured, the "user" field of the URI in the "From:" header will be filled with this value. Configure the domain for the UCM61xx. Incoming INVITE and REFER messages can be matched against a list of "allowed" domains, each of which can direct the call to a specific context if desired. By default, all Domain domains are accepted and sent to the default context or the context associated with the user/peer placing the call. Register to non-local domains will be automatically denied if a domain list is configured. Up to 10 domains can be added. Configure the domain in the "From:" header of the SIP message. It may From Domain be required by some providers for authentication. If enabled, the UCM61xx will add local host name and local IP to domain Auto Domain list. The default setting is "No". Allow External Domains If enabled, requests for external domains that are not served by the Firmware Version UCM6102/6104/6108/6116 USER MANUAL Page 108 of 138

110 UCM61xx will be allowed. The default setting is "Yes". SIP SETTINGS/CODECS The following codecs are supported in UCM61xx for SIP. Select the codecs from the right side list to the left side. Click on to arrange the order as appeared in the SDP of the SIP message. PCMU PCMA GSM ILBC G.722 G.726 ADPCM LPC10 G.729 G.723 H.263 H.263p H.264 SIP SETTINGS/MISC Table 46: SIP Settings/Misc Register Timeout Register Attempts Video Max Bit Rate (kb/s) Support for SIP Video Generate Manager Events Reject Non-Matching Invites Configure the register retry timeout (in seconds). The default setting is 20. Configure the number of registration attempts before the UCM61xx gives up. The default setting is 0, which means the UCM61xx will keep trying until the server side accepts the registration request. Configure the maximum bit rate (in kb/s) for video calls. The default setting is 384. Select to enable video support in SIP calls. The default setting is "Yes". If enabled, the UCM61xx will generate manager events when SIP UA performs events (e.g. Hold). The default setting is "No". If enabled, when rejecting an incoming INVITE or REGISTER request, the UCM61xx will always reject with "401 Unauthorized" instead of notifying the requester whether there is a matching user or peer for the request. This reduces the ability of an attacker to scan for valid SIP Firmware Version UCM6102/6104/6108/6116 USER MANUAL Page 109 of 138

111 usernames. The default setting is "No". Non-Standard G.726 Support If enabled, when the peer negotiates G audio, the UCM61xx will use AAL2 packing order instead of RFC3551 packing order (AAL2-G726-32). The default setting is "No". SIP SETTINGS/SESSION TIMER Table 47: SIP Settings/Session Timer Session Timers Session Expires Min SE Session Refresher Select the session timer mode. The default setting is "Accept". The options are: Originate Always request and run session timer. Accept Run session timer only when requested by other UA. Refuse Do not run session timer. Configure the maximum session refresh interval (in seconds). The default setting is Configure the minimum session refresh interval (in seconds). The default setting is 90. Select the session refresher to be UAC or UAS. The default setting is UAC. SIP SETTINGS/TCP and TLS Table 48: SIP Settings/TCP and TLS TCP Enable TCP Bind Address TLS Enable TLS Bind Address Configure to allow incoming TCP connections with the UCM61xx. The default setting is "No". Configure the IP address for TCP server to bind to means binding to all interfaces. The port number is optional. If not specified, 5060 will be used. Configure to allow incoming TLS connections with the UCM61xx. The default setting is "No". Configure the IP address for TLS server to bind to means binding to all interfaces. The port number is optional. If not specified, 5061 will be used. Firmware Version UCM6102/6104/6108/6116 USER MANUAL Page 110 of 138

112 TLS Client Protocol TLS Do Not Verify TLS Self-Signed CA TLS Cert TLS CA Cert TLS CA List Note: The IP address must match the common name (hostname) in the certificate. Please do not bind a TLS socket to multiple IP addresses. For details on how to construct a certificate for SIP, please refer to the following document: Select the TLS protocol for outbound client connections. The default setting is TLSv1. If enabled, the TLS server's certificate won't be verified when acting as a client. The default setting is "Yes". This is the CA certificate if the TLS server being connected to requires self-signed certificate, including server's public key. This file will be renames as "TLS.ca" automatically. Note: The size of the uploaded ca file must be under 2MB. This is the Certificate file (*.pem format only) used for TLS connections. It contains private key for client and signed certificate for the server. This file will be renamed as "TLS.pem" automatically. Note: The size of the uploaded certificate file must be under 2MB. This file must be named with the CA subject name hash value. It contains CA's (Certificate Authority) public key, which is used to verify the accessed servers. Note: The size of the uploaded CA certificate file must be under 2MB. Display a list of files under the CA Cert directory. SIP SETTINGS/TCP and TLS Table 49: SIP Settings/NAT External IP Address External Host Configure a static address and port (optional) that will be used in outbound SIP messages if the UCM61xx is behind NAT. If it's a hostname, it will only be looked up once. Specify an external host name, which is similar to External Address except the host name will be looked up periodically based on the Firmware Version UCM6102/6104/6108/6116 USER MANUAL Page 111 of 138

113 "External Refresh" interval. External Refresh External TCP Port External TLS Port Local Network Address NAT Mode Configure the refresh interval for the external host (if used) The default setting is 10. Configure the externally mapped TCP port when the UCM61xx is behind a static NAT or PAT. Configures the externally mapped TLS port when UCM61xx is behind a static NAT or PAT. Specify a list of network addresses that are considered inside of the NAT network. Multiple entries are allowed. If not configured, the external IP address will not be set correctly. A sample configuration could be as follows: /16 This is a global NAT setting that will affects all peers and users. The default setting is "Force rport". No: Use rport if the remote side requires it. Force rport: Force rport to always be on. Yes: Force rport to be always on and perform comedia RTP handling. Comedia: Use rport if the remote side requires it and performs comedia RTP handling. Allow RTP Reinvite Note: "comedia RTP handling" refers to the technique of sending RTP to the port where the other endpoint's RTP packets come from. This can also be rephrased as "connection-oriented media". If enabled, the UCM61xx will try to redirect the RTP media stream (audio) to go directly from the caller to the callee. The default setting is "No NAT". Yes No NAT: Allow media path redirection (Reinvite) but only when the peer is not be behind NAT. The RTP core can detect if the peer is behind NAT or not based on the IP address where the media comes from. Update: Use UPDATE for media path redirection, instead of INVITE. Note: Some devices do not support this (especially if one of them is behind NAT). Firmware Version UCM6102/6104/6108/6116 USER MANUAL Page 112 of 138

114 SIP SETTINGS/TOS Table 50: SIP Settings/TOS ToS For SIP ToS For RTP Audio ToS For RTP Video Default Incoming/Outgoing Registration Time Max Registration/Subscription Time Min Registration/Subscription Time Music On Hold Interpret Music On Hold Suggest Enable Relaxed DTMF DTMF Mode RTP Timeout RTP Hold Timeout Trust Remote Party ID Configure the Type of Service for SIP packets. The default setting is None. Configure the Type of Service for RTP audio packets. The default setting is None. Configure the Type of Service for RTP video packets. The default setting is None. Configure the default duration (in seconds) of incoming/outgoing registration. The default setting is 120. Configure the maximum duration (in seconds) of incoming registration and subscription allowed by the UCM61xx. The default setting is Configure the minimum duration (in seconds) of incoming registration and subscription allowed by the UCM61xx. The default setting is 60. Configure the Music On Hold class for the channel when being put on hold. This is used when the Music On Hold class is not set on the channel and the peer channel placing the call on hold doesn't have "Music On Hold Suggest". Configure the Music On Hold class to suggest to the peer channel when placing the peer on hold. Select to enable relaxed DTMF handling. The default setting is "No". Select DTMF mode to send DTMF. The default setting is RFC2833. If "Info" is selected, SIP INFO message will be used. If "Inband" is selected, 64-kbit codec PCMU and PCMA are required. When "Auto" is selected, "RFC2833" will be used if offered, otherwise "Inband" will be used. The default setting is "RFC2833". During an active call, if there is no RTP activity within the timeout (in seconds), the call will be terminated. The default setting is no timeout. Note: This setting doesn't apply to calls on hold. When the call is on hold, if there is no RTP activity within the timeout (in seconds), the call will be terminated. This value of RTP Hold Timeout should be larger than RTP Timeout. The default setting is no timeout. Configure whether the Remote-Party-ID should be trusted. The default setting is "No". Firmware Version UCM6102/6104/6108/6116 USER MANUAL Page 113 of 138

115 Send Remote Party ID Generate In-Band Ringing Server User Agent Allow Non-local Redirect Add "user=phone" to URI Send Compact SIP Headers MWI Checking Interval Min SIP T1 Timeout Configure whether the Remote-Party-ID should be sent or not. The default setting is "No". Configure whether the UCM61xx should generate inband ringing or not. The default setting is "Never". Yes: The UCM61xx will send 180 Ringing followed by 183 Session Progress and in-band audio. No: The UCM61xx will send 180 Ringing if 183 Session Progress has not been sent yet. If audio path is established already with 183 then send in-band ringing. Never: Whenever ringing occurs, the UCM61xx will send 180 Ringing as long as 200OK has not been set yet. Inband ringing will not be generated even the end point device is not working properly. Configure the user agent string for the UCM61xx. If enabled, 302 or REDIRECT is allowed to non-local SIP address. The default setting is "No". If enabled, "user=phone" will be added to URI that contains a valid phone number. The default setting is "No". If enabled, compact SIP headers will be sent. The default setting is "No". Configure the default interval (in seconds) for checking MWI status of peer's voic . The default setting is 10. Configure the minimum roundtrip time (in milliseconds) for the SIP messages sent to the monitored hosts. The default setting is 100. SIP SETTINGS/DEBUG Table 51: SIP Settings/Debug Enable SIP Debugging Record SIP History Dump SIP History Subscribe Context Allow Subscribe Notify on Ringing Select to enable SIP debugging. The default setting is "No". Select to enable recording SIP history. The default setting is "No". Select to enable dump SIP history at the end of SIP dialogue. The default setting is "No". Configure a specific context for SUBSCRIBE requests. This setting is useful to limit subscriptions to local extensions. The default setting is "from-internal". Configure to allow subscriptions. The default setting is "Yes". Configure to send out NOTIFY on ringing state. The default setting is "Yes". Firmware Version UCM6102/6104/6108/6116 USER MANUAL Page 114 of 138

116 STATUS AND REPORTING PBX STATUS The UCM61xx monitors the status for Trunks, Extensions, Queues, Conference Rooms, Interfaces and Parking lot. It presents administrators the real time status in different sections under web GUI->Status->PBX Status. Figure 45: Status->PBX Status TRUNKS Users could see all the configured trunk status in this section. Figure 46: Trunk Status Firmware Version UCM6102/6104/6108/6116 USER MANUAL Page 115 of 138

117 Table 52: Trunk Status Status Trunks Type Username Port/Hostname/IP Display trunk status. Analog trunk status: Available Busy Unavailable Unknown Error SIP Peer trunk status: Unreachable: The hostname cannot be reached. Unmonitored: QUALIFY feature is not turned on to be monitored. Reachable: The hostname can be reached. SIP Register trunk status: Registered Unrecognized Trunk Display trunk name Display trunk Type: Analog SIP IAX Display username for this trunk. Display Port for analog trunk, or Hostname/IP for VoIP (SIP/IAX) trunk. Other operations are also available in trunk status section: Click on "Trunks", the web page will redirect to trunk configuration page which can also be accessed via web GUI->PBX->Basic/Call Routes->Analog Trunks. Click on to refresh the trunk status. Click on [ + ] to expand the status detail table. Click on [ - ] to hide the status detail table. EXTENSIONS Users could see all the configured extension status in this section. Firmware Version UCM6102/6104/6108/6116 USER MANUAL Page 116 of 138

118 Figure 47: Extension Status Table 53: Extension Status Extension Name/Label Status Type Display extension number (including feature code). The color indicator has the following definitions. Green: Free Blue: Ringing Yellow: In Use Grey: Unavailable Display name (callerid name) or label for the extension. Display message status for the extension. Example: 2/4/1 Description: There are 2 urgent messages, 4 messages in total and 1 message that has been already read. Displays extension type. SIP User IAX User Analog User Features Other operations are also available in extension status section: Click on "Extensions", the web page will redirect to extension configuration page which can also be accessed via web GUI->PBX->Basic/Call Routes->Extensions. Firmware Version UCM6102/6104/6108/6116 USER MANUAL Page 117 of 138

119 Click on to refresh the extension status. Click on one of the tabs to display the corresponding extensions accordingly. Click on [ + ] to expand the status detail table. Click on [ - ] to hide the status detail table. QUEUES Users could see all the configured call queue status in this section. The following figure shows the call queue 6500 being in used. Figure 48: Queue Status The current call status (caller ID, duration), agent status, service level, calls summary (completed/abandoned) are shown for the call queue. The agent status is defined as below. Table 54: Agent Status The agent is available/idle. The agent is talking/busy. The agent is ringing. The agent has been logged out. On the UCM61xx, Service Level is defined as the percentage of high-quality calls over all calls in the call queue, where high-quality call means calls answered within 10 seconds. Other operations are also available in queue status section: Click on "Queues", the web page will redirect to call queue configuration page which can also be accessed via web GUI->PBX->Call Features->Call Queue. Click on to refresh the call queue status. Firmware Version UCM6102/6104/6108/6116 USER MANUAL Page 118 of 138

120 Click on [ + ] to expand the call queue detail. Click on [ - ] to hide the call queue detail. CONFERENCE ROOMS Users could see all the conference room status in this section. It shows all the configured conference rooms, current users, call duration for each user and conference call. Figure 49: Conference Room Status Other operations are also available in conference room status section: Click on "Conference Rooms", the web page will redirect to conference room configuration page which can also be accessed via web GUI->PBX->Call Features->Conference. Click on to refresh the conference room status. Click on [ + ] to expand the conference room details. Click on [ - ] to hide the conference room details. INTERFACES STATUS This section displays interface/port connection status on the UCM61xx. The following example shows the interface status for UCM6116 with USB, SD card, LAN port and FXS1 connected. Figure 50: UCM6116 Interfaces Status Firmware Version UCM6102/6104/6108/6116 USER MANUAL Page 119 of 138

121 Table 55: Interface Status Indicators USB connected. USB disconnected. SD Card connected. SD Card disconnected. LAN/WAN connected. LAN/WAN not configured. LAN/WAN disconnected. FXS/FXO connected. FXS/FXO waiting. FXS/FXO busy. FXS/FXO not configured. FXS/FXO disconnected. Other operations are also available in interface status section: Click on "Interfaces Status", the web page will redirect to hardware configuration page which can also be accessed via web GUI->PBX->Internal Options->Hardware Config. Click on to refresh the interface status. Click on [ + ] to expand the interface details. Click on [ - ] to hide the interface details. PARKING LOT The UCM61xx supports call park using feature code. When there is call being parked, this section will display the parking lot status. Firmware Version UCM6102/6104/6108/6116 USER MANUAL Page 120 of 138

122 Figure 51: Parking Lot Status Table 56: Parking Lot Status Caller ID Channel Extension Timeout Display the caller ID who parks the call. Display channel for the call park. Display the parking lot number where the call is parked/retrieved. Display timeout (in seconds) for the parked call. The status page will dynamically update this timer from 120 seconds (default) to 0. When the timer reaches 0, the caller who parks the call will be called back. Other operations are also available in parking lot status section: Click on "Parking Lot", the web page will redirect to feature codes page which can also be accessed via web GUI->PBX->Internal Options->Feature Codes. Click on to refresh the parking lot status. Click on [ + ] to expand the parking lot details. Click on [ - ] to hide the parking details. SYSTEM STATUS The UCM61xx system status can be accessed via Web GUI->Status->System Status, which displays the following system information. General Network Storage Usage Resource Usage GENERAL Under Web GUI->Status->System Status->General, users could check the hardware and software information for the UCM61xx. Please see details in the following table. Status ->System Status -> General Table 57: System Status->General Model Product model. Firmware Version UCM6102/6104/6108/6116 USER MANUAL Page 121 of 138

123 Part Number System Time Up Time Idle Time Boot Core Base Program Recovery Product part number. Current system time. System up time since the last reboot. System idle time since the last reboot. Boot version. Core version. Base version. Program version. This is the main software release version. Recovery version. NETWORK Under Web GUI->Status->System Status->Network, users could check the network information for the UCM61xx. Please see details in the following table. Status -> System Status -> Network Table 58: System Status->Network MAC Address IP Address Gateway Subnet Mask DNS Global unique ID of device, in HEX format. The MAC address can be found on the label coming with original box and on the label located on the bottom of the device. IP address. Default gateway address. Subnet mask address. DNS Server address. STORAGE USAGE Users could access the storage usage information from Web GUI->Status->System Status->Storage Usage. It shows the available and used space for the following partitions. Configuration partition This partition contains PBX system configuration files and service configuration files. Data partition Voic , recording files, IVR file, music on hold files and etc. USB disk USB disk will display if connected. SD Card Firmware Version UCM6102/6104/6108/6116 USER MANUAL Page 122 of 138

124 SD Card will display if connected. Figure 52: System Status->Storage Usage RESOURCE USAGE When configuring and managing the UCM61xx, users could access resource usage information to estimate the current usage and allocate the resources accordingly. Under Web GUI->Status->System Status->Resource Usage, the current CPU usage and Memory usage are shown in the pie chart. Figure 53: System Status->Resource Usage Firmware Version UCM6102/6104/6108/6116 USER MANUAL Page 123 of 138

125 CDR (CALL DETAIL REPORT) A Call Detail Record (CDR) is a data record produced by telephone exchange activities or other telecommunications equipment documenting the details of a phone call that passed through the PBX. The CDR is composed of the following data fields on the UCM61xx. Start Time. Format: :47:03. Call From. Format: "John Doe"<6012>. Call To. Format: Call Time. Format: 0:00:10. Talk Time. Format: 0:00:10 Status. Format: NO ANSWER, BUSY, ANSWERED, or FAILED. Option. Voice record playing/downloading/deleting. Users could filter the call report by specifying the date range and criteria, depending on how the users would like to include the logs to the report. Then click on "View Report" button to display the generated report. Figure 54: CDR Filter Table 59: CDR Filter Criteria Inbound calls Outbound calls Internal calls Inbound calls are calls originated from a non-internal source (like a VoIP trunk) and sent to an internal extension. Outbound calls are calls sent to a non-internal source (like a VoIP trunk) from an internal extension. Internal calls are calls from one internal extension to another extension, which are not sent over a trunk. Firmware Version UCM6102/6104/6108/6116 USER MANUAL Page 124 of 138

126 External calls Caller Number Caller Name From Date To Date External calls are calls sent from one trunk to another trunk, which are not sent to any internal extension. Enter the caller number to be filtered in the CDR report. Enter the caller name to be filtered in the CDR report. Specify "From" date and time to be filtered for the CDR report. Click on the field and the calendar will show for users to select the exact date and time. Specify "To" date and time to be filtered for the CDR report. Click on the field and the calendar will show for users to select the exact date and time. The call report will display as the following figure shows. Figure 55: Call Report Users could perform the following operations on the call report. Sort Click on the header of the column to sort by this category. For example, clicking on "Start Time" will sort the report according to start time. Clicking on "Start Time" again will reverse the order. Download Records On the bottom of the page, click on "Download Records" button to export the report in.csv format. Delete All On the bottom of the page, click on "Delete All" button to remove all the call report information. Play/Download/Delete Recording File (per entry) If the entry has audio recording file for the call, the three icons on the most right column will be activated for users to select. In the following picture, the second entry has audio recording file for the call. Firmware Version UCM6102/6104/6108/6116 USER MANUAL Page 125 of 138

127 Click on to play the recording file; click on to download the recording file in.wav format; click on to delete the recording file (the call record entry will not be deleted). Figure 56: Call Report Entry With Audio Recording File CDR Statistics is an additional feature on the UCM61xx which provides users a visual overview of the call report across the time frame. Users can filter with different criteria to generate the statistics chart. Figure 57: CDR Statistics Table 60: CDR Statistics Filter Criteria Trunk Type Select one of the following trunk type. All SIP Calls PSTN Calls Call Type Select one or more in the following checkboxes. Inbound calls Outbound calls Internal calls External calls All calls Time Range By month (of the selected year). By week (of the selected year). By day (of the specified month for the year). By hour (of the specified date). By range. For example, To Firmware Version UCM6102/6104/6108/6116 USER MANUAL Page 126 of 138

128 UPGRADING AND MAINTENANCE UPGRADING The UCM61xx can be upgraded to a new firmware version remotely or locally. This section describes how to upgrade your UCM61xx via network or local upload. UPGRADING VIA NETWORK The UCM61xx can be upgraded via TFTP/HTTP/HTTPS by configuring the URL/IP Address for the TFTP/HTTP/HTTPS server and selecting a download method. Configure a valid URL for TFTP, HTTP or HTTPS; the server name can be FQDN or IP address. Examples of valid URLs: firmware.grandstream.com The upgrading configuration can be accessed via Web GUI->Maintenance->Upgrade. Figure 58: Network Upgrade Firmware Version UCM6102/6104/6108/6116 USER MANUAL Page 127 of 138

129 Table 61: Network Upgrade Configuration Upgrade Via Firmware Server Path Firmware File Prefix Firmware File Suffix HTTP/HTTPS User Name HTTP/HTTPS Password Allow users to choose the firmware upgrade method: TFTP, HTTP or HTTPS. Define the server path for the firmware server. If configured, only the firmware with the matching encrypted prefix will be downloaded and flashed into the UCM61xx. If configured, only the firmware with the matching encrypted postfix will be downloaded and flashed into the UCM61xx. The user name for the HTTP/HTTPS server. The password for the HTTP/HTTPS server. Please follow the steps below to upgrade the firmware remotely. Enter the firmware server path under Web GUI->Maintenance->Upgrade. Click on "Save". Then reboot the device to start the upgrading process. Please be patient during the upgrading process. Once done, a reboot message will be displayed in the LCD. Manually reboot the UCM61xx when it's appropriate to avoid immediate service interruption. After it boots up, log in the web GUI to check the firmware version. UPGRADING VIA LOCAL UPLOAD If there is no HTTP/TFTP server, users could also upload the firmware to the UCM61xx directly via Web GUI. Please follow the steps below to upload firmware locally. Download the latest UCM61xx firmware file from the following link and save it in your PC. Log in the Web GUI as administrator in the PC. Go to Web GUI->Maintenance->Upgrade, upload the firmware file by clicking on and select the firmware file from your PC. The default firmware file name is ucm6100fw.bin Firmware Version UCM6102/6104/6108/6116 USER MANUAL Page 128 of 138

130 Figure 59: Local Upgrade Click on to start upgrading. Figure 60: Upgrading Firmware Files Wait until the upgrading process is successful and a window will be popped up in the Web GUI. Figure 61: Reboot UCM61xx Click on "OK" to reboot the UCM61xx and check the firmware version after it boots up. Note: Please do not interrupt or power cycle the UCM61xx during upgrading process. Firmware Version UCM6102/6104/6108/6116 USER MANUAL Page 129 of 138

131 NO LOCAL FIRMWARE SERVERS For users that would like to use remote upgrading without a local TFTP server, Grandstream offers a NAT-friendly HTTP server. This enables users to download the latest software upgrades for their devices via this server. Please refer to the webpage: Alternatively, users can download a free TFTP or HTTP server and conduct a local firmware upgrade. A free windows version TFTP server is available for download from : Instructions for local firmware upgrade via TFTP: 1. Unzip the firmware files and put all of them in the root directory of the TFTP server; 2. Connect the PC running the TFTP server and the UCM61xx to the same LAN segment; 3. Launch the TFTP server and go to the File menu->configure->security to change the TFTP server's default setting from "Receive Only" to "Transmit Only" for the firmware upgrade; 4. Start the TFTP server and configure the TFTP server in the UCM61xx web configuration interface; 5. Configure the Firmware Server Path to the IP address of the PC; 6. Update the changes and reboot the UCM61xx. End users can also choose to download a free HTTP server from or use Microsoft IIS web server. BACKUP The UCM61xx configuration can be backed up locally or via network. The backup file will be used to restore the configuration on UCM61xx when necessary. LOCAL BACKUP Users could backup the UCM61xx configurations for restore purpose under Web GUI->Maintenance->Backup->Local Backup. Before creating new backup file, select the backup option first. If the Config-File is selected only, the backup file will be saved in the flash of the UCM61xx. If Voice-File, Voic -File, Voice-Records or CDR is selected, external storage devices (USB Flash drive or SD Card) will be required because the backup file might be too large. Firmware Version UCM6102/6104/6108/6116 USER MANUAL Page 130 of 138

132 Click on "Create New Backup" button to start backup. Once the backup is done, the list of the backups will be displayed with date and time in the web page. Users can download, restore, or delete it from the UCM61xx internal storage or the external device. Figure 62: Local Backup NETWORK BACKUP Besides local backup, users could backup the voice records/voice mails/cdr/fax in a daily basis to a remote server via SFTP protocol automatically under Web GUI->Maintenance->Backup->Network Backup. Firmware Version UCM6102/6104/6108/6116 USER MANUAL Page 131 of 138

133 Figure 63: Network Backup Table 62: Network Backup Configuration Enable Backup Account Password Server Address Backup Time Enable the auto backup function. The default setting is "No". Enter the Account name on the SFTP backup server. Enter the Password associate with the Account on the SFTP backup server. Enter the SFTP server address. Enter 0-23 to specify the backup hour of the day. Before saving the configuration, users could click on "Test Connection". The UCM61xx will then try connecting the server to make sure the server is up and accessible for the UCM61xx. Save the changes and all the backup logs will be listed on the web page. RESTORE CONFIGURATION FROM BACKUP FILE To restore the configuration on the UCM61xx from a backup file, users could go to Web GUI->Maintenance->Backup->Local Backup. A list of previous configuration backups is displayed on the web page. Users could click on of the desired backup file and it will be restored to the UCM61xx. Firmware Version UCM6102/6104/6108/6116 USER MANUAL Page 132 of 138

134 If users have other backup files on PC to restore on the UCM61xx, click on "Upload Backup File" first and select it from local PC to upload on the UCM61xx. Once the uploading is done, this backup file will be displayed in the list of previous configuration backups for restore purpose. Click on to restore from the backup file. Figure 64: Restore UCM61xx From Backup File Note: The uploaded backup file must be a tar file with no special characters like *,!,#,@,&,$,%,^,(,),/,\,space in the file name. The uploaded back file size must be under 10MB. CLEANER Users could configure to clean the Call Detail Report/Voice Records/Voice Mails/FAX automatically under Web GUI->Maintenance->Cleaner. Firmware Version UCM6102/6104/6108/6116 USER MANUAL Page 133 of 138

135 Figure 65: Cleaner Table 63: Cleaner Configuration Enable CDR Cleaner CDR Clean Time Clean Interval Enable VR Cleaner VR Clean Threshold VR Clean Time Clean Interval Enable the CDR Cleaner function. Enter 0-23 to specify the hour of the day to clean up CDR. Enter 1-30 to specify the day of the month to clean up CDR. Enter the Voice Records Cleaner function. Specify the Voice Records threshold from 0 to 99 by using local storage status in percentage. Enter 0-23 to specify the hour of the day to clean up Voice Records. Enter 1-30 to specify the day of the month to clean up Voice Records. All the cleaner logs will be listed on the bottom of the page. RESET AND REBOOT Users could perform reset and reboot under Web GUI->Maintenance->Reset and Reboot. To factory reset the device, select the mode type first. There are three different types for reset. Firmware Version UCM6102/6104/6108/6116 USER MANUAL Page 134 of 138

136 User Data: All the data including voic , recordings, IVR Prompt, Music on Hold, CDR and backup files will be cleared. All: All the configurations and data will be reset to factory default. Figure 66: Reset and Reboot SYSLOG On the UCM61xx, users could dump the syslog information to a remote server under Web GUI->Maintenance->Syslog. Enter the syslog server hostname or IP address and select the module/level for the syslog information. The default syslog level for all modules is "error", which is recommended in your UCM61xx settings because it can be helpful to locate the issues when errors happen. Some typical modules for UCM61xx functions are as follows and users can turn on "notic" and "verb" levels besides "error" level. pbx: This module is related to general PBX functions. chan_sip: This module is related to SIP calls. chan_dahdi: This module is related to analog calls (FXO/FXS). app_meetme: This module is related to conference bridge. TROUBLESHOOTING On the UCM61xx, users could capture traces, ping remote host and traceroute remote host for troubleshooting purpose under Web GUI->Maintenance->Troubleshooting. Firmware Version UCM6102/6104/6108/6116 USER MANUAL Page 135 of 138

137 ETHERNET CAPTURE The captured trace can be downloaded for analysis. Also the instructions or result will be displayed in the web GUI output result. Figure 67: Ethernet Capture The output result is in.pcap format. Therefore, users could specify the capture filter as used in general network traffic capture tool (host, src, dst, net, protocol, port, port range) before starting capturing the trace. PING Enter the target host in host name or IP address. Then press "Start" button. The output result will dynamically display in the window below. Firmware Version UCM6102/6104/6108/6116 USER MANUAL Page 136 of 138

138 Figure 68: PING TRACEROUTE Enter the target host in host name or IP address. Then press "Start" button. The output result will dynamically display in the window below. Figure 69: Traceroute Firmware Version UCM6102/6104/6108/6116 USER MANUAL Page 137 of 138

139 EXPERIENCING THE UCM6102/6104/6108/6116 Please visit our website: to receive the most up- to-date updates on firmware releases, additional features, FAQs, documentation and news on new products. We encourage you to browse our product related documentation, FAQs and User and Developer Forum for answers to your general questions. If you have purchased our products through a Grandstream Certified Partner or Reseller, please contact them directly for immediate support. Our technical support staff is trained and ready to answer all of your questions. Contact a technical support member or submit a trouble ticket online to receive in-depth support. Thank you again for purchasing Grandstream UCM6102/6104/6108/6116, it will be sure to bring convenience and color to both your business and personal life. * Asterisk is a Registered Trademark of Digium, Inc. Firmware Version UCM6102/6104/6108/6116 USER MANUAL Page 138 of 138