Lafayette Parish School System Disaster Recovery Services RFP #15 10

of 7 Lafayette Parish School System Disaster Recovery Services RFP #15 10 Respondent BELFOR SECTION 2.0 INFORMATION REQUIRED FROM PROPOSERS 2.1 APPROACH TO PROJECT Submitted proposals must detail the proposer s understanding of and approach to the project. Address how each element of the Scope of Work will be accomplished. Identify any work performed by subcontractors. BELFOR is the leader in restoration and reconstruction services, offering complete general contracting, project management and consulting services. The most important aspects of this proposal that qualify BELFOR as a strong candidate for consideration are; Comprehensiveness (Single Source Accountability) BELFOR is the Single Source Solution in the area of property salvage recovery and is the world wide leader in disaster restoration, reconstruction, technology and emergency response services. BELFOR developed its leadership position through a corporate culture of superior service, accountability, internal growth, strategic acquisition, technology development and training of its intellectual assets. 2) Personnel With 4,000 full time, trained restoration professionals, the talent and experience we provide to the client is true value. With a corporate culture dedicated to superior technology and internal training and a growth strategy focused on the acquisition of market leading companies, we continue to increase the intellectual assets and experience level of our organization 3) Distribution With 80 full service offices in the US and 15 additional in Canada, BELFOR is able to respond immediately in almost every major market in North America. This speed of response guarantees BELFOR will be on site to evaluate the situation and begin whatever mitigation steps need to be taken. BELFOR owns 100% of each location. We do not have franchisees. This allows us to control the quality and maintain consistency of our services nationwide. BELFOR would be able to respond to an emergency within 6 to 8 hours an emergency at the Lafayette ISD depending on the accessibility of the area. 4) Equipment BELFOR owns the largest fleet of remediation equipment in North America. BELFOR also has an exclusive agreement with Aggreko for additional equipment and specialty equipment. This is especially beneficial during regional or national catastrophes.

of 7 5) Value BELFOR is the best total cost solution for the property restoration industry. As a fullservice restoration contractor, BELFOR team members focus on the best solution for each project, knowing the method of recovery is not influenced by a particular service line. Speed: The timeliness of the initial response and the ability to fast track any size project equates an overall smaller claim for the insurance company and a satisfied client who is back in business. a. Hours of operation are 24 hours a day, 7 days a week b. Once a call is directed to BELFOR, a BELFOR team member will review the incident with the client and ask detailed questions regarding the event (type of structure, life safety issues, access, etc.) and a response plan will be formulated from that information. c. All correspondence is tracked through our call bank and then through our job books which are kept for each ongoing job. d. All clients have access to our job books. e. Once an issue is brought to the attention of an account manager, or on site manager, the issue is immediately discussed with all involved. Upper management will be notified if additional authority is needed to resolve an issue. f. BELFOR has employees on call 24/7. All after hours calls are responded to by BELFOR employees trained in emergency response. g. Once an issue is identified, manpower and resources are scheduled and mobilized to the event/loss site by the account representative or project manager. h. As information regarding an incident/issue is discovered, we respond accordingly with manpower, equipment and technical expertise. Collaborative Agreements: Depending on the agreement with the client, BELFOR has quarterly, bi annual or annual meetings with all its contracted clients. The feedback and lesson learned is then taken and evaluated. Continual modifications and changes are made to constantly provide better service and customer satisfaction. Top concerns: Ability to respond to an area wide disaster promptly Ability to dedicate staffing and material to client Ability to work with insurance carrier and adjusters Consistent reporting Ability to work with FEMA BELFOR proved its ability to respond to an area wide disaster during Hurricane Katrina. Never before has a disaster been as taxing as the damages sustained in Hurricane Katrina. BELFOR found its strength through the commitment of all its employees worldwide. BELFOR has made exclusive agreements with many vendors to provide materials and equipment crucial to responding to area wide disasters.

of 7 BELFOR continues to upgrade and streamline accounting systems and equipment and material tracking to reduce cost to clients. BELFOR prides its self with its ability to work with FEMA and provide documentation in a format in which FEMA can understand. Measurements and Reporting Quality assurance is supported by project managers and project coordinators who manage our services and communicate with our clients. Larger projects will include written schedules and milestones. Routine meetings are set up with the client to evaluate performance and schedule commitments. Quality is measured as a result of these meetings and signed certificates of satisfaction. Client Satisfaction Once a contract is confirmed with Lafayette ISD, BELFOR will provide an account manager to work directly with Lafayette ISD. That account manager will work closely with Lafayette ISD staff and BELFOR staff to fully understand the needs each job would require. Lafayette ISD would have direct access to the account manager and should BELFOR be advised of unsatisfactory quality or performance, immediate action would be taken. The account representative dedicated to Lafayette ISD has the authority to go directly to the highest level of BELFOR management to reconcile any concerns Lafayette ISD may have. BELFOR is dedicated to client satisfaction and has the experience and financial strength to stand behind all work performed. Technological resources BELFOR has it s own IT department supporting all offices and employees worldwide. All equipment has scanned bar codes for tracking and utilization purposes. Employees are provided with all equipment needed to have immediate communication, to clients, staff, and vendors. Laptop computers, camera, diagnostic equipment such as moisture meters, infrared cameras etc. are provided to staff for the most up to date technology and resources to provide the most complete and efficient information possible. Mobile offices with up to the minute technology are available for onsite staff. Means of communicating during a disaster BELFOR provides all its employees with cellular telephones with email, text and radio capabilities. BELFOR also has a 24/7 staffed call center to take all calls from anywhere in the world and can relay information to ground staff immediately. Staffing and Personnel Project Management and Staffing Initial Response Project Team Staff Project Director: A manager who skilled in organization with experience dealing with multiple losses in a widespread catastrophe situation. Operations Mgr: A manager to coordinate all operational aspects of the restoration and reconstruction required. This will include labor, equipment, materials, etc Project Accountant: Administrative manager who will track and record all work activities including but not limited to labor, materials, supplies, etc. Resource Coordinator: Assistant and support for operations manager. Project Mgrs and Technicians: A person to supervise and/or perform the work.

of 7 Project Manager Backgrounds BELFOR Project Managers have a wide variety of experience and educational backgrounds in the following areas: Construction (Residential and Commercial) Restoration (General Fire and Water damage restoration) of both commercial and residential facilities Document Recovery Electronics and Machinery decontamination Mold Remediation Structural Drying These PM s have from 5 to 25 years of experience in performing these activities and have varying educational backgrounds. Resumes can be provided upon request. Field Worker Background and Experience The field workers are typically less specialized than the Project Managers, but there is still the same breakdown of work by service line as described above. The field workers experience levels vary more widely, ranging from 6 months to 25 years of experience. Their education levels also vary widely. Field Worker Specialties Many of the workers can provide multiple services, but there is typically some level of specialization. The specialties fall into the categories described in 2) above, but there are further subclassifications: Construction Foremen Carpenters Plumbers Painters Drywall Restoration Structure Cleaning HVAC cleaning Structural dehumidification Contents Cleaning Pack out / Inventory Mold Remediation Document Recovery Electronics cleaning Machinery decontamination

of 7 Training of staff BELFOR commits over $1M per year on training. Extensive on the job, recorded monthly Safety and Training sessions, as well as internal and external training on all phases of our operations are standard. Along with the very qualified staff of BELFOR trainers, we also hire some of the industry s best instructors. BELFOR s Ability to prepare for all disasters of various scope The process is largely contingent upon type of job as well as the amount of damage and whether the job is being performed on a rate and material basis or by a unit price line item estimate. Once a job is received, BELFOR will be on site that day or less than 24 hours. The sales person then makes an evaluation of the type of job (i.e. water/fire damage, reconstruction, remediation, electronics, etc.). Based upon the size and type of job, a determination is made as to who the project manager will be and what type of personnel is required. We have a large National base that has employees and resources that specialize in different fields. An evaluation is made with the Lafayette ISD representative to determine if there are any priority needs (i.e. any emergency cleaning, drying or temporary work that can be performed that would either bring any portion of the loss back into business to reduce any business interruption, reduce the amount of damage and/or make the area site safe and secure.) This can be performed immediately. The amount of people, equipment and supplies can be assembled and begun to be sent from our offices and warehouses as soon as this determination is made. Jobs that will require sub contractors, specialty trades, machinery or parts with a lead time will need to be determined immediately to assist in making sure that any deadlines can be met and costs can be assessed properly up front. If an estimate is required, the sales person or whomever he has chosen to write the estimate can meet, if needed, with the Lafayette ISD parties to determine the scope of work. Regardless, if there are no extenuating circumstances, a preliminary estimate can begin to be generated. Once the scope of work is established, a subsequent time line and budget will be prepared to ensure that the estimate provided will be thorough and incorporated any bids by the subcontractors necessary. Based upon the size of the loss, the proper personnel to help administer and run the losses can be evaluated (i.e., APM, Superintendent, Restoration Supervisor, etc.) and any resource that would be required, personnel, equipment or material that may need to be assembled. If the job is a rate and material job, the principles to assemble and organize the job and the scope of work are similar, however there may be a need for a Project Auditor or Administrator to assist in the estimation and costs of the job as it proceeds is lieu of a written estimate. Time, equipment and materials will be logged daily and scheduled according to the Lafayette ISD Unit Price Schedule.

of 7 Different sales personnel and managers may require reporting of job costs and status on a more frequent basis; however, a review of the job is performed on a bi weekly basis internally, along with review of the contract, budget and any invoices or expenses that need to be approved for processing. Billing should be performed on a regular basis depending on the terms of the contract and the completion of the work. This is performed with the on site personnel and the office personnel who are regulating the job on a bi weekly basis. BELFOR s response to area wide catastrophic disasters: BELFOR has mobile warehouses strategically placed around the country to respond to area wide catastrophic events. Manpower and equipment are mobilized immediately to an effected area. Account managers, project managers, technicians, and skilled labor are deployed from around the country and staged as close to a possible disaster area prior to an actual event such as a hurricane. 2.2 WORK EXPERIENCE List all relevant work experience and qualification related to the proposed project. Identify previous or on going projects that your firm is involved with that are related to this project. BELFOR works with schools and universities across the nation. Projects have involved wind, fire, water damage from both area wide catastrophic natural disasters to single building events. The following list will provide references for work completed in a variety of loss scenarios. Tulane University, New Orleans, LA: Hurricane Katrina flood damage. Repairs included emergency repairs, water extraction, dehumidification, hazardous material removal, mold remediation, document and electronic equipment restoration. Medical biohazard removal and clean up, power generation. Tony Lorino, CFO 504 862 8698 or Sylvester Johnson, Facility Manager 504 865 5300 Our Lady of Prompt Succor School, White Castle, LA, Hurricane Gustav wind and water damage. Temporary emergency repairs, temporary power generation, water extraction and dehumidification, roof replacement, asbestos abatement, complete reconstruction of interior and exterior damage Diane Roberts, Office Manager 225 545 3635 Ascension High School, Donaldsonville, LA: Hurricane Gustav wind and water damage. Emergency board up, roof replacement, water extraction, dehumidification, contents cleaning Gerald Mahoney, Principal 225 473 9227 De La Salle High School, New Orleans, LA: Hurricane Gustav Wind and water damage. Roof replacement, dehumidification, debris removal. Ken Tedesco, President, 504 812 2691

of 7 Mahoning County Career and Technical Center: Fire on campus. Complete interior restoration and reconstruction, contents cleaning, document reclamation, complete disassembly and cleaning of switch gear. Roan Craig, Superintendent, 330 729 4000 Christian Brothers University: Fire on campus Ken Massa, Director of Human Resources 901 321 3474 Please find reference letters attached. 2.3 COST/STAFFING PROPOSAL Provide a fee schedule for all elements of the types of services provided. The fee schedule shall support all costs as specified in the proposal. Prices proposed must be firm. No best and final offer will be requested or considered for proposal evaluation. BELFOR utilizes Timberline Accounting software for invoicing and reporting. Timberline allows for real time data look up and reporting. The financial reports are run monthly and accompany invoices. Specialized reporting, per the client, is generated as directed by the client and may be generated from several components. A query field that may be used in information gathering is the vendor name, client name, client address, etc. BELFOR tracking/accounting system accounts for actual expenditures for all purchases, equipment and materials that are purchased for a project that are not a part of the rate schedule. Supplies and materials that are used out of inventory and that are scheduled are accounted for by a sign out process. Please find our National Rate and Material sheet attached for actual cost. 2.4 CONTRACT Provide a copy of your standard contract. Commercial Work Authorization form attached.