CORPORATE PROFILE GaLIX NETWORKING Pty Ltd YOUR TRUSTED PARTNER IN NETWORK SERVICES Galix Networking (Pty) Ltd PO Box 3070, Cresta, Gauteng, 2118 Http://www.galix.com info@galix.com Telephone: +27 86 1 2 GALIX Facsimile +27 11 472 8841 Directors: S Tassev, CA Boys, RW Liebenberg
INDEX Introduction Company Mission And History P3 P4 Service Profile P4 Network Infrastructure Services P5 IT Procurement Services P6 Information Security Services P8 Communication Services P8 Customer Service Strategy P9 World-Class Technical Support P9 Direct Communication Channels P9 Skills Development Strategy P9 Skill Summary P9 Group Structure Conclusion BEE Certificate P10 P10 P11 2
INTRODUCTION Galix Networking (Pty) Ltd is built on the assumption that the management of Information Technology (IT) for business is the same as for legal advice, accounting and any other body of knowledge. Smart business people, who are not computer hobbyists, need to find quality vendors of reliable IT products and services. They need to use these quality vendors as they use their other professional service suppliers: as trusted allies. All of the above, combined with a clear Empowerment and Skills Development strategy, is a formula for guaranteed success. Galix is such an Empowered vendor. It serves its clients with the loyalty of a business partner and the economics of an outside vendor. Specifically, Galix helps organizations by partnering with their Management at all levels and helping them manage and improve their corporate IT infrastructure. Galix believes that in order for organizations to maximize their return on investment from IT infrastructure and achieve a competitive advantage, they must address the following elements of IT management: Network Infrastructure Management In order to meet the expectations of their business units, IT departments must in crease efficiency, guarantee system availability and automate processes. Galix provides an array of IT infrastructure management products and services to help organizations to efficiently implement and manage next-generation IT solutions, while leveraging legacy computing infrastructure investment. Information Management & Security Information is the currency of the 21 st century. As the world s economies become increasingly digital, companies of all sizes are becoming aware of the fact that to truly benefit from their investment in IT, organizations need to ultimately derive business information from their IT systems. Such business information can be used to identify marketplace opportunities and facilitate better business decision-making. By offering a full compliment of Information Security products and services, Galix assists organizations to better protect their information assets, specializing in the assessment, design, implementation and on-going management of comprehensive Information Security solutions and policies. We, at Galix, understand the necessity of proficient deployment of IT solutions and make sure that our clients have what they need to run their businesses with maximum efficiency and reliability. 3
COMPANY MISSION & HISTORY Galix Technologies (the original company) was founded in 1995 and initially established a presence in the IT industry by offering reliable software development, computer support and integration services to businesses. In early 1996, realizing that the potential for electronic business (e-business) will be appreciated only when a secure network infrastructure is in place and can be relied upon, Galix entered the network communications and Information Security markets and positioned itself as a focused company which aims to provide organizations with world-class communication and information security solutions that address specific business needs. In 2003, Galix Management recognized the need for Black Empowerment and Skills Development and started a number of BEE programs and partnerships, leading to the complete company restructure in 2004, resulting in Galix Networking (Pty) Ltd now being a full BEE company! Ever since, Galix has been designing, implementing and managing on an ongoing basis, the communications and information security infrastructures of a wide variety of organizations. At present Galix has a staff compliment of more than 40 people. The majority of the personnel are technically orientated, with a small complement of administrative staff. SERVICE PROFILE When developing our Value Added Services profile, our goal was to present our customers with a modularised solution allowing them to obtain a better return on their IT investment and help them utilize their IT infrastructure as a competitive advantage in their marketplace. At present, we offer highly customized IT service solutions that are based on a mixture of the following functions: 4
NETWORK INFRASTRUCTURE SERVICES This includes both Corporate and SME Infrastructure Management clients. Network Management & Administration: Incorporates the ongoing management and administration of complex Local & Wide Area (LAN & WAN) Networks. Also includes design and installation of Wireless Networks, WAN assessment including architecture design and recommendations (Diginet, ADSL, MPLS, 3G etc.) Network Assessment & Design: Network performance assessment including infrastructure design, optimization, TCP/IP, OS design and recommendations for improvements Server & Desktop Support: Includes hardware and software support services for Intel based platforms Helpdesk & 24/7 Standby Services: Providing comprehensive services for both infrastructure and Managed Security Services clients Storage, Data Protection & User Management: This encompasses services such as Design and integration of storage infrastructure, Storage Area Networks, Continuous Data Protection, Data Management, Replication, Backup, Recovery and Archiving solutions used to protect system s data.. User management ranges from comprehensive on-site end-user assistance to ongoing management of sophisticated Call Centre installations. Design and Integration of Messaging Solutions: Services ranging from design of comprehensive messaging infrastructure to deployment and integration of fault-tolerant on premise and cloud messaging solutions, Anti-Spam, compliance and Email archiving. Software and Patch Management: Includes services such as mass software deployment, software asset and license management, automated patch management for Servers, and Desktops Remote Monitoring & Diagnostics: These incorporate services such as SNMP Management, remote configuration, administration and fault diagnosis of host and communications equipment. Server Virtualization, Consolidation and Optimization: Design and maintenance of Server Virtual Machine (VM) and Terminal Server systems and solutions Project Management: Ongoing implementation and management of IT Projects based on best practices Data, Fiber and Telephone Cabling System Maintenance: Supplying high-quality and cost-effective cabling system maintenance, with services ranging from simple Network and Telephone cabling to comprehensive fiber solutions Access Control Systems: Design and implementation of Access Control systems including strong authentication such as Smart Card and Biometrics. Network Server Room: Installation and maintenance of Network Server rooms, including Anti-Fire, Air-Conditioning and Power protection. Unified Communications: Integrating real-time communications with non real-time communications into a single converged infrastructure.. Portal & Collaboration Solutions: Deploy integrated portal and collaboration solutions using technology such as SharePoint and Exchange. 5
I.T PROCUREMENT SERVICES This includes both contracted and non-contracted clients. A part of this service includes the rental of IT equipment & solutions. Galix strategy is to work with partners, in order to provide the best service for our clients. We believe that the success of a partnership lies in a reciprocal two way commitment. In order to better meet our client s needs Galix has formed various strategic alliances with leading IT vendors. This selective strategy allows us to maximize the sales/post-sales benefits to our clients, without sacrificing our impartiality and ability to offer the optimum solution to our customers. At the same time, these strategic alliances allow us to build the relevant skills and to better service our customers. Currently these include: PARTNERS GALIX POSITION DESCRIPTION Barracuda Networks Diamond Partner Networking & Security Solutions Celestix Partner Networking & Security Solutions Check Point Bronze Partner Corporate Security Solutions Cisco Select Partner Networking & Security Solutions Citrix Service / Solution Provider Networking, Virtualization, Cloud Dell Registered Partner Networking, Storage, Servers, Blades, Workstations, laptops Dell SonicWALL Gold Solution Provider Networking, Security & back-up solutions EMC Solution Provider Networking, Security & Storage Solutions HP Business Partner & Silver Networking Specialist Silver Enterprise Security Partner (ESP) Networking, Storage, Servers, workstations, printing, imaging. ArcSight, Tipping Point & Fortify security solutions Intel Technology Provider Servers and workstations Microsoft Mid-market solution Provider Mid-market Solutions Provider Mimecast Managed Partner Secure messaging & cloud services Motorola Authorised Partner Mobile computing, Wireless Networks, Converged communication, Advanced data capture NNT (New Net Technologies) Partner Data Security Solutions Pamoja Partner Cloud Services PCI SSC PCI QSA Qualified Security Assessor V3 Rapid 7 Certified & Accredited Partner Vulnerability & Penetration scanning Riverbed Partner WAN Optimization Seagate Sustain Partner Storage Symantec Registered Partner Backup and Security Solutions Anti- Virus, Backup Software Trustwave Gold Value-added Reseller Networking & Security Solutions VMware Registered partner Virtualization 6
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INFORMATION SECURITY SERVICES This includes both contracted and non-contracted clients (projects, consulting, MSS etc) Managed Security Services These highly advanced services provide businesses of any size with remote management of IT security infrastructure, based on predefined best of breed products. These include a full managed Security Service outsourcing solution; monitoring and reporting of Firewall MSS; Network Access Control; Security Information and Event Management; Intrusion detection/prevention MSS; Anti-spam MSS and Antivirus MSS; Mail Archiving MSS. Risk Management Provides businesses of any size with remote and on-site management of IT security infrastructure, irrespective of the underlying operating platforms or business applications in use Security Vulnerability Assessment and Penetration Testing Security Assessment based on ISO27001, including various levels of Network penetration and vulnerability testing, Network and Physical Security analysis, Business Continuity and Disaster Recovery, etc. It also includes a report indicating possible security exposures and recommendations for improvements PCI DSS Services PCI consulting, audits/assessments to achieve compliance with PCI-DSS v3 Security Standards.. Consulting Services Includes the design and implementation of various security solutions such as firewall systems, intrusion detection systems (IDS), active content scanning engines as well as integration of various security Central management solutions such as Anti-virus systems, Intrusion prevention systems (IPS), Virtual Private Networks (VPN), Strong (two-factor) authentication systems and Public Key Infrastructure (PKI), Trusted Endpoint Security Solution, Network Access Control (NAC) and Security Information and Event Management (SIEM). Information Security Policy Design The design, development and implementation of a comprehensive Information Security policy (including all related operational procedures documentation) Managed Email Security, Continuity, Mail Archiving and Compliance services Includes the design and implementation of on premise and cloud solutions as well as value added compliance services. Security Training Provides User Awareness and customized Security Training, as well as product specific Training Data Protection We offer various back up, Continuous Data Protection, Data Leakage Protection, Archiving and Cloud solutions to protect your data Mobile Strategy Network has no boundaries, we can help define and develop your Mobility Security strategy. Secure your mobile data, MDM and BYOD. COMMUNICATION SERVICES This includes only contracted clients with both WAN and Internet infrastructure Internet Access Management Being the ongoing management and administration of a customers internet access infrastructures including usage statistics and content management WAN Monitoring, Optimization and Management Being the ongoing management and administration of a customers Wide Area Network infrastructure including usage statistics and bandwidth management Secure Remote Access Solutions and Management Being the ongoing management and administration of a customers Remote access infrastructure including SSL VPN devices, IPSec VPN connections and Dial Up Remote Access Servers. Internet Hosting Being the ongoing management and administration of a customers internet domain and web site infrastructure including usage statistics and content management 8
CUSTOMER SERVICE STRATEGY Galix main goal is to forge a true partnership with our customers. To realize this goal, we are committed to service excellence and, through our broad range of products, we are able to provide our customers with the highest level of service that was once only available to large multinational corporations. Our motto is that we are Your Trusted Partner in Network Services. WORLD-CLASS TECHNICAL SUPPORT Galix has invested heavily in computer support services, recruiting trained Service Engineers for its central Service Desk. In addition to this, our Service Engineers are available for on-site visits, ensuring Galix customers the best possible coverage. Presently, Galix offices are located in Johannesburg, Durban, and Cape Town providing sales, post-sales and educational assistance to customers. In addition to these offices, Galix maintains close relationships with partner companies in Port Elizabeth, East London and Richard s Bay. These partner companies provide our customers with high quality products and professional computer consulting, integration and support services. DIRECT COMMUNICATION CHANNELS Galix believes that the best way to fully understand a customer s needs is through face-to-face communication. With this in mind, we have developed a customer service strategy that maximizes the amount of time Galix representatives spend with clients. This strategy distinguishes Galix from competing IT companies that rely primarily on telephone conversations and short-lived visits to develop customer relationships. We achieve this via different levels of consultation, regular progress and update meetings with Customer management and technical staff. User surveys and other methods of gaining feedback, complement the relationship-building techniques and hands-on project management. SKILLS DEVELOPMENT STRATEGY We, at Galix, believe that skills development is an essential part of our future growth strategy and we believe in empowering people. Galix Management has invested heavily in various support services skills, ranging from Helpdesk Communications, Sales & Marketing, Finance & Management, as well as Technical. Galix has been providing a number of specialized in-house and external training since 1997 and in 1999 started developing an Introduction to Information Security training course manual. In addition to this, our Skills Development Strategy is in accordance with the requirements set out by ISETT SETA. SKILL SUMMARY In Galix, we recognize the importance of education. That is why we have designed a comprehensive in-house training program providing our personnel with opportunities to enhance their working knowledge of existing and new technologies. This working experience and knowledge, as well as leading computer industry qualifications (e.g. CCIE, CNE, MCSE), result in high levels of skill and increase Galix ability to provide its customers with solid and extremely competent services. We currently employ personnel encompassing the following certified skills: Aventail SSL VPN Security, Check Point Firewall-1 Security, Cisco CCIE / Security / Networking and Telephony, HP ArcSight/Fortify/TippingPoint Security, HP Networking ACS/AIS/ASE, HP Proliant and Storage, Linux Security, Microsoft MCP/MCSE/Forefront Security, Novell CNE and Master CNE, DELL SonicWALL Security, Sun Microsystems, Symantec Security, TrustWave NAC/SIEM/WAF, PCI QSA, PCIP, CISSP, VMWare, EMC Storage, ITIL, Barracuda Networks, 9
GROUP STRUCTURE In Galix, we believe in delivering quality of service. With more than 14 years experience and based on industry standard methods of operation and service principles, we have structured Galix in business units focusing in different areas of operation. These principles and methods are what led to the outstanding success of the group and have come to represent a standard of service that our customers can rely upon. Galix Networking (Pty) Ltd (BEE) (IT Management and Consulting) Galix Procurement Services (Information Technology Procurement and Rental) Galix Managed Security Services (Information Technology Security Services) Galix Managed Outsourcing Services (IT Infrastructure and Communication Management Services) At present Galix consists of three operating business units working together for the common goal of customer satisfaction. Each business unit specializes in certain aspects of IT services and together, the group caters for all of the IT service requirements of the corporate environment. Galix Information Security Information Security Management The Galix Managed Security Services business unit specializes in the assessment, design, implementation and on-going management of comprehensive Information Security solutions and policies. Galix Infrastructure Management IT Infrastructure Management Services The Galix Procurement and Managed Outsourcing Services business units concentrate on the ongoing management and administration of complex Local and Wide Area (LAN and WAN) networks, as well as the supply of computer and communication solutions. CONCLUSION With the ever-changing complexity of computer and networking systems, businesses are continuously challenged in their efforts to keep one step ahead of competitors. This is one of the main reasons why organizations rely on Galix to keep pace with these changes and bring them the benefits. The more obvious reasons why we believe that organizations should consider Galix services are: Galix is your ideal BEE partner, combining skills and more than 18 years experience with a well defined BEE strategy Galix provides up to date information on IT related issues effecting your organisation. This enables effective, pro-active decision making concerning the management of your information systems, resulting in major time saving and increased productivity. Organizations spending more time managing their information systems and less time using these systems to run their core business, should consider Galix services. After all, IT is our business and our specialisation is to understand how to cost effectively secure and optimize your Information System infrastructure. 10
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