Ceridian Training Services

Ceridian Training Services 2014

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Table of Contents Training Services... 4 Change Management... 7 Communication Skills and Strategies... 9 Conflict Resolution... 12 Customer Service... 13 Disaster Preparedness... 14 Diversity... 15 Elder Care Issues... 17 Emotional Well-Being... 19 Financial/Legal... 21 Harassment and Discrimination Prevention... 24 Health and Wellness... 25 Midlife and Retirement... 30 Parenting... 31 Performance Management... 36 Stress Management... 38 Substance Abuse... 42 Take Our Children to Work Day... 44 Team Development... 45 Telecommuting... 46 Traumatic Events... 47 Work... 48 Work/Life Solutions... 55 Workplace Violence... 59 Learning and Discussion Groups... 61 Session Topic List... 64 Index... 69

Training Services By investing in the development of an employee s knowledge, skills, and abilities, organizations are able to demonstrate a commitment to continuous learning, growth, and resource enhancement. In addition to improving productivity, training is rated as one of the most effective employee retention tools available. Each training session we offer has clearly defined learning objectives and expected outcomes. Although teaching methods vary by subject, sessions typically include a variety of experiential exercises, small group discussions, mini-lectures, self-assessments, and other learning activities designed to engage participants. We incorporate five key principles into each training design: Participants need to understand what they will derive from the learning experience. The learners goals, needs, and expectations for the learning event are problem-centered rather than content-oriented. A safe training environment engages learners with collaborative participant interaction and healthy debate of differing ideas and perspectives. Leveraging the wealth of learners varied backgrounds and experiences enables them to be resources to one another. Topics must be practical, relevant, and immediately applicable. Seminars 60 90 minute seminars offer tips and strategies to help employees successfully meet the changing needs of their professional and personal lives. The sessions address managing stress, child care, and teen issues; dealing with school problems; balancing work and life, legal and financial issues; enhancing personal productivity; helping older relatives; and maintaining health and wellness. All of the sessions are appropriate for employees and management. 60 90 minute seminars are educational by nature, apply to many situations, and provide participants with practical techniques, strategies, and useful handouts for future reference. These sessions are designed to fit into a lunch break or anytime during work hours. Multi-session learning series are designed to provide the sequential learning, motivation, structure, and support necessary for sustained behavioral change. 4 Training Services

Tip Sessions 30-minute tip sessions are available for work environments in which employees have very limited time to attend training, but could benefit from information and practical suggestions. These sessions highlight quick tips and strategies based on a particular topic. PerformanceLearning PerformanceLearning sessions are designed to address company-specific business issues such as organizational change, performance management, sexual harassment, substance abuse, conflict management, and workplace violence. We also offer sessions to assist with work environment issues such as stress management, burnout, and flexible work arrangements. Some of the sessions are specifically designed for management, while others are intended for a general employee audience or intact work groups. Our highly interactive skill-building sessions are designed to enhance participant retention of materials through the application of concepts and techniques. Exercises, role plays, and case studies are customized to match your organization s work environment. Relevant organizational policies and procedures can be incorporated into the curricula, as applicable. Session length ranges from 2 hours to multiple days, depending on the issues being addressed. Additional fees may be incurred fee-forservice. Delivery Ceridian Training can be delivered at your location or live online. Training may even be licensed to your company for in-house delivery. Please check with your account executive or sales representative for details. Please allow extra lead time when planning for sessions to be delivered in Spanish (available as webinar only). Customization All of our training sessions may be customized to meet your particular needs or situation; additional fees may be incurred on a fee-for-service basis. Please contact your Ceridian Account Executive or Training Coordinator for information about customization. In addition to the training sessions listed in this catalog, Ceridian also develops customized training to support specific client goals and initiatives. Our training department has extensive experience in conducting training needs assessment, development of learning objectives, training curricula design and development, and implementation of large-scale organizational learning initiatives. We work in partnership with our clients to ensure that organizational objectives are met. Training Services 5

Quality and Value Our presenters are highly skilled professionals with subject matter expertise. Skilled in facilitation, they connect participant knowledge and life experiences with the training materials to guide learning. We utilize a variety of exercises, discussions, activities, and proven training strategies to bring concepts to life and enhance learning and retention. Backed by over 25 years of training experience, Ceridian provides maximum value for your training investment. For More Information For additional information or scheduling, please contact your Account Executive or Sales Representative or email the Ceridian Training Department at Seminar.Events@ceridian.com. 6 Training Services

Change Management Please note that change management seminars should be selected and scheduled carefully. Some sessions are designed to help employees and managers cope with the effects of downsizing or other significant organizational changes. Others are designed to help people build skills for coping with normal life changes and will not be well received if delivered in a time of traumatic changes at work. A Personal Guide for Managing Change Identify the three phases of the process of change. Clarify normal feelings, thoughts, and behaviors during times of change. Identify ways to take control of their personal situations. Increase adaptability. This seminar is not recommended for delivery during or near times of downsizing. 60 90 minute seminar... ME For Managers and Employees... 30 participants maximum Beyond Coping with Change: Becoming a Change Master Assess their capacity for being a master of change. Identify the characteristics and techniques that define change masters. Learn the mantras of change masters; apply them to a personally challenging situation. Strengthen their ability to master change in professional and personal life. This seminar is a follow-up to A Personal Guide for Managing Change. 60 90 minute seminar... ME For Managers and Employees... 30 participants maximum Navigating Workplace Change Mergers and reorganizations and constant workplace change. We live and work in a world where change never stops. To succeed in today s workplace, you must learn to work with change and make change work for you. As a participant in this seminar, you will be able to: Understand and accept that change is constant. Master the skills you need to thrive through change. Build your resilience and pace yourself to avoid burnout. Learn to work with changing groups and teams. Support your organization s goals through times of change. Embrace the opportunities change brings. 60 90 minute seminar... ME For Managers and Employees... 30 participants maximum Change Management 7

Transition Management Utilize skills for assessing how change is affecting organizational and individual performance. Describe the normal reactions people have to organizational change. Apply coaching skills to help themselves and others improve productivity and morale during periods of transition. Develop strategies to leverage the new opportunities change can provide. 3-hour PerformanceLearning... M For Managers... 25 participants maximum Transition Management for Employees Describe a change model that provides a context for understanding today s continuously changing business environment. Recognize the normal reactions people have to organizational change. Identify the impact of frequent organizational change on performance. Generate strategies and plans to manage in a constantly changing work environment. 2-hour PerformanceLearning... E For Employees... 25 participants maximum We must always change, renew, and rejuvenate ourselves; otherwise we harden. Goethe 8 Change Management

Communication Skills and Strategies Building Trust at Work and in Your Personal Life Look at the role that trust plays in their work and personal lives. Assess how trusting they are. Identify the qualities that build trust. Develop strategies for building trust in their personal and work relationships. Rebuild trust when there s a problem or misunderstanding. 60 90 minute seminar... ME For Managers and Employees... 30 participants maximum Business Etiquette Make the connection between business etiquette and business success. Understand the new rules of etiquette for using technology and working globally. Learn best practices for business etiquette. 60 90 minute seminar... E For Employees... 30 participant maximum Communication Essentials for Managers Identify barriers to effective communication. Use a variety of techniques to confirm that their messages have been received accurately. Provide constructive feedback to employees. Identify nonverbal messages that impact communication. Apply active listening skills to ensure correct interpretation of others messages. Generate action plans to break down organizational communication barriers. 3-hour PerformanceLearning... M For Managers... 25 participants maximum Communication Skills and Strategies 9

Communication: The Art of Giving Feedback Define feedback and recognize its usefulness. Clarify why it s challenging to give feedback at work and in personal life. Differentiate between effective and ineffective feedback. Give valuable, constructive feedback. This seminar does not cover performance appraisals or how to react to feedback. For more in-depth training for managers see Improving Performance through Constructive Feedback." 60 90 minute seminar... ME For Managers and Employees... 30 participants maximum Communication: The Art of Listening Assess personal listening skills. Identify the barriers to effective listening and learn strategies for removing them. Recognize the benefits of effective listening and the costs of poor listening. Identify a model for effective listening and apply its components. 60 90 minute seminar... ME For Managers and Employees... 30 participants maximum Communication: The Art of Receiving Feedback Clarify their capacity to deal with feedback. Identify the value of corrective feedback. Develop strategies for managing useful and non-useful feedback. Generate ways to invite feedback. 60 90 minute seminar... ME For Managers and Employees... 30 participants maximum Dealing with Difficult People Describe factors of human behavior that cause people to become difficult. Identify how other people s behavior affects their own responses. Recognize their personal hot buttons, and learn to control their immediate responses. Identify their preferred style of interaction, and interpret the impact of that style in the workplace. Effectively manage difficult people by applying a variety of advanced proven tools and techniques. Apply the basic skills of conflict management to create win-win solutions. 3-hour PerformanceLearning... ME For Managers and Employees... 25 participants maximum 10 Communication Skills and Strategies

Getting Your Message Across Assertively Define assertiveness and distinguish how it differs from other communication styles. Know what their assertive rights are. Develop ways to be assertive through attitude, body language, tone, and verbal language. Explore specific strategies for saying no, coping with criticism, accepting compliments, and voicing needs. 60 90 minute seminar... ME For Managers and Employees... 30 participants maximum The Basics of Collaborative Problem Solving Identify barriers to a positive outcome when problem solving. Describe behaviors of effective problem solvers. Apply an eight-step model for problem solving. Utilize tools for gaining consensus. 60 90 minute seminar... ME For Managers and Employees... 30 participants maximum What I Meant Was... : Basic Communication Skills Upon completion of this training session, participants will be able to: Identify barriers to effective communication. Use a variety of techniques to enhance their interpersonal communication styles. Provide useful feedback. Identify nonverbal messages that impact communication. Apply active listening skills to ensure correct interpretation of another s message. 2-hour PerformanceLearning... E For Employees... 25 participants maximum Communication Skills and Strategies 11

Conflict Resolution Conflict Management Identify their preferred style of dealing with conflict. Respond appropriately to others anger, and eliminate self-destructive behaviors. Use proven conflict resolution skills, and deal with common reactions to conflict. Repair damaged relationships with co-workers. 3-hour PerformanceLearning... E For Employees... 25 participants maximum Negotiating Conflict Assess their preferred styles in managing conflicts. Recognize when one style of conflict management might be preferred over another. Respond appropriately to others anger. Utilize a problem-solving process, and overcome roadblocks in the resolution process. Effectively negotiate conflict situations between employees. 4-hour PerformanceLearning... M For Managers... 25 participants maximum 12 Conflict Resolution

Customer Service Building Strong Customer Relationships You can position yourself and your company for long-term success when you understand and connect with your customers. A good relationship encourages customer loyalty, which is crucial for maintaining and growing business in today s economy. This seminar provides strategies for building strong customer relationships. As a participant in this seminar, you will be able to: Learn how to establish credibility with your customer. Understand the importance of partnering with your customer. Use good communication to ensure you meet your customer s needs. Learn strategies for personalizing your customer relationships. Provide outstanding customer service. 60 90 minute seminar... ME For Managers and Employees... 30 participants maximum Dealing with Difficult Customers Describe factors of human behavior that cause people to become difficult. Identify how customer behavior affects their responses. Recognize their personal hot buttons, and learn to control their immediate responses. Effectively de-escalate difficult customers by applying proven tools and techniques. Utilize coping strategies to de-stress when interacting with challenging customers. 3-hour PerformanceLearning... E For Employees... 25 participants maximum Delivering Outstanding Customer Service Display professional images for their organizations. Exhibit effective communication skills, both face-to-face and on the telephone. Handle difficult situations while preserving the customer relationship. Manage common customer problems and complaints, and build customer rapport and loyalty. 3-hour PerformanceLearning... E For Employees... 25 participants maximum Working with Customers in Financial Crisis online only Participants will learn tips on: Listening and responding to customers distressed by their financial situation. Monitoring personal feelings and reactions that accompany stressful times. Maintaining the physical and emotional energy required to provide customers the help they need. 60-minute webinar... ME For Managers and Employees... 30 participants maximum Customer Service 13

Disaster Preparedness Disaster Preparedness Training Identify and prioritize disasters of greatest risk to the organization in various geographic locations. Develop a working knowledge of positions/functions of the Incident Command System (ICS). Plan for the continuation of business operations following a disaster, with minimum disruption to customers. Recognize the significance of workplace violence initiatives as part of disaster planning. Provide specific guidelines for protecting employees, clients and workplace facilities to ensure maximum safety with minimum injury and damage in disasters. This training is provided in alliance with Professional Workplace Interaction, Inc., a leader in the field of disaster planning. 2 days PerformanceLearning... ME For Incident Response Team Members 6 12 participants maximum 14 Disaster Preparedness

Diversity Exploring Diversity Define the primary and secondary dimensions of diversity. Distinguish diversity from Affirmative Action and Equal Employment Opportunity. Describe the strategic importance of diversity. Identify the origins of their personal assumptions and attitudes toward others who differ from them. 2-hour PerformanceLearning... E For Employees... 25 participants maximum Manager s Guide to Respecting Individual Differences Describe the primary and secondary dimensions of diversity. Identify the origins of their personal assumptions and attitudes toward individuals who differ from themselves. Recognize the impact diversity has on the work environment. Define harassment and behaviors in the work environment that could be considered harassment. Explain how to handle a complaint of harassment according to organizational policies. Recognize individual and organizational liability regarding harassment and the manager s role in prevention. Identify techniques for fostering a work environment that recognizes and respects individual differences. 3-hour PerformanceLearning... M For Managers... 25 participants maximum Motivating and Leading an Intergenerational Work Force Focus on the impact of different generations on the work force. Identify the unique values, preferences, and behaviors of each group. Dispel biases and myths regarding each group. Develop critical skills for motivating and leading each group. Explore leadership tactics that are common to all generations. 2-hour or 4-hour PerformanceLearning... M For Managers... 25 participants maximum Diversity 15

Respecting Individual Differences Describe the primary and secondary dimensions of diversity. Identify the origins of their personal assumptions and attitudes toward others who differ from them. Recognize the impact and value of diversity in the work environment. Identify assumptions and prejudices that can lead to exclusion. Define harassment, company policy, and how to confront a harasser. Identify techniques for fostering a work environment that recognizes and respects individual differences. 2½-hour PerformanceLearning... E For Employees... 25 participants maximum Understanding and Managing Diversity Define the primary and secondary dimensions of diversity. Distinguish diversity from Affirmative Action and Equal Employment Opportunity. Describe the strategic importance of diversity. Identify the origins of their personal assumptions and attitudes toward others who differ from them. Describe the value of building inclusive organizations. Clarify the role of leadership in creating an environment that respects and values different perspectives, ideas, and experiences. Develop action plans that will promote and foster diversity. 4-hour PerformanceLearning... M For Managers... 25 participants maximum Understanding Intergenerational Teams Identify the unique values and behaviors of each of the four generations. List the advantages for having multiple generations on a team. Leverage the strengths of each generation to build and sustain a vital team. Create strategies that unite all generations at work. 60 90 minute seminar... ME For Managers and Employees... 30 participants maximum 16 Diversity

Elder Care Issues An Overview of Legal Issues for Older Relatives Identify types of decisions that may require legal assistance. Describe legal tools that assist older relatives when other people must make decisions for them: guardianship, representative payee, power of attorney, living will, trust, etc. Identify how and when to utilize various tools. Prepare for a meeting with their older relatives attorney. 60 90 minute seminar... ME For Managers and Employees... 30 participants maximum Caregiving as a Family Clarify their rights as caregivers. Recognize the effect of family history on the caregiving role. Solve problems and create a family team approach to caregiving. Identify strategies for managing conflict with older adults, siblings, and other family members around caregiving issues. This seminar is designed for those currently caring for an older adult and wanting to involve the family in the care. 60 90 minute seminar... ME For Managers and Employees... 30 participants maximum Communicating with an Older Relative Identify the challenges of communicating effectively with older relatives. Make the connection between their feelings and those of their older relatives and the impact emotions have on communication and relationships. Develop strategies for effectively discussing everyday concerns and challenging issues. 60 90 minute seminar... ME For Managers and Employees... 30 participants maximum Elder Care Support Group This four-session support group is designed for a closed membership of approximately 8 12 employees. Over a four-week period, it offers a safe place where employees can: Talk about their personal experiences. Offer each other coping tips. Get professional advice. Develop a support network at work. 4-session series... ME For Managers and Employees... 30 participants maximum Elder Care Issues 17

The Emotions of Caregiving Identify the normal emotions that caregivers commonly experience. Identify what influences those emotions. Create strategies for effectively managing powerful feelings connected to caregiving. Gain more control of their lives, caregiving experiences, and emotions. 60 90 minute seminar... ME For Managers and Employees... 30 participants maximum Options and Resources for Older Relatives Identify key factors for assessing the needs of older relatives. Identify the wide range of resources that may be able to meet older relatives needs. Define case management and how it can provide assistance. Identify types of resources that provide in-home support and community support. Match their older relatives needs to available supports. Create effective ways to encourage older relatives to use services. 60 90 minute seminar... ME For Managers and Employees... 30 participants maximum Talking with Your Parents About Their Future Clarify the importance of long-term planning. Develop a process for initiating and conducting a conversation about planning with parent(s). Identify barriers to successful conversations, and apply strategies to ensure a positive dialogue. Identify the content areas of planning for the future. 60 90 minute seminar... ME For Managers and Employees... 30 participants maximum 18 Elder Care Issues

Emotional Well-Being Becoming You: Finding Your Path in Your 20s and 30s This 60-minute seminar is designed to help participants explore the work and personal challenges that are unique to these age groups as well as develop personalized plans that can help them move from uncertainty to action. Participants will: Examine the quarter life crisis concept. Use self-assessments to take a close look at different areas of their lives. Learn ways to take control in their work and personal life. Create an individualized plan of action. 60-minute seminar... ME For Managers and Employees... 30 participants maximum Happiness: Learning from Positive Psychology Define happiness. Identify what drives genuine happiness. Clarify the barriers to satisfaction. Learn ways to bring peace into your life. 60 90 minute seminar... ME For Managers and Employees... 30 participants maximum Silencing the Inner Critic: Building Self-Esteem Define self-esteem and its components. Identify the sources of adult self-worth. Make the connection between irrational thinking and low self-esteem. Interpret the comments of the inner critic. Develop strategies for controlling the critic and enhancing self-esteem. Create a personal plan for developing positive self-esteem. 60 90 minute seminar... ME For Managers and Employees... 30 participants maximum Emotional Well-Being 19

Understanding the Difference Between Depression and the Blues Recognize the myths about depression. Clarify the difference between clinical depression and the blues. Define depression and the various types. Identify the symptoms, causes, evaluation components, and treatments for clinical depression. Help themselves and/or support a family member or friend who may be depressed. 60 90 minute seminar... ME For Managers and Employees... 30 participants maximum 20 Emotional Well-Being

Financial/Legal An Overview of Estate Planning Describe the process of estate planning. Indicate various assets to consider for estate planning. Define key estate planning tools. Recognize the need for professional assistance. Develop strategies for communicating about estate planning with older relatives. 60-minute seminar... ME For Managers and Employees... 30 participants maximum Couples and Money Studies show that more than half of all couples occasionally argue about money issues. Money, especially spending and saving habits, can be the cause of a lot of tension and disagreement for couples. In this seminar you ll have the opportunity to: Assess how you and your partner handle money issues. Explore your financial values. Identify money hot spots. Learn tips for avoiding money conflicts. 60 -minute seminar... ME For Managers and Employees... 30 participants maximum Identity Theft: Protect Your Personal Information and Money Recognize the issues and scope surrounding identity theft. Become familiar with methods thieves use to steal others personal information and money. Discover ways to minimize the risk of having their identity stolen. Follow specific steps should they become a victim of identity theft. 60-minute seminar... ME For Managers and Employees... 30 participants maximum Financial/Legal 21

Making Ends Meet on a Tight Budget This motivational seminar is designed to provide lower-income earners with the tools they need to improve their financial situation. By learning budgeting basics, participants become empowered to take charge of their finances and make positive changes that can bring them closer to meeting their financial goals. Assess their financial situation and set financial goals. Discover the control they have over their money. Track their expenses and create a spending plan. Take steps to save money and pay down debt. Identify public and other benefits and resources that can help. 60-minute seminar... E For Employees... 30 participants maximum Managing Your Family s Health Care Costs The price of health care is on the rise, but by managing the factors that are within your control, you can help minimize your family s health care costs. This seminar is designed to help participants: Identify ways to save on health care costs by practicing preventive health. Understand how to choose and use insurance plans to minimize your medical expenses. Recognize ways to reduce your out-of-pocket expenses. Use strategies to reduce your family s prescription costs. Plan for medical emergencies. 60-minute seminar... ME For Managers and Employees... 30 participants maximum Managing Your Money in Today s Economy The economic problems in recent years have caused stress for millions of Americans. This seminar is designed to give you tips and strategies for reviewing your finances and considering your options moving forward, as well as for coping with the stress of a still uncertain economic forecast. Participants will learn tips on: Adjusting spending habits. Managing debt. Dealing with the possibility of foreclosure. Evaluating home buying and financing options. Managing retirement plans. Coping with economic stress. 60-minute seminar... ME For Managers and Employees... 30 participants maximum 22 Financial/Legal

Personal Budgeting Identify personal financial goals. Make the connection between their money belief system and their financial situation. Use a tool to track spending and identify the outcomes. Develop strategies for managing debt and the credit card trap. Generate tips for reducing expenses and locating financial resources. 60-minute seminar... ME For Managers and Employees... 30 participants maximum The ABCs of Consumer Debt Assess their debt situation, and target the factors that contribute to consumer debt. Identify four essential steps to debt reduction. Develop strategies for working with credit counseling agencies. Identify the components of a credit report, and learn what a credit score is. Participants do not need to share personal information, but if they do, it will be held in strict confidence. 60-minute seminar... ME For Managers and Employees... 30 participants maximum The Basics of Investing: Understanding the Terminology Clarify the role of investing in financial planning. Develop some basic money management principles. Define various investment options: stocks, bonds, mutual funds, money market funds, CDs, and tax-deferred plans. Identify key factors relative to investing money. This seminar is designed for people who have a minimum knowledge of investing. It will not provide advice about specific stocks, mutual funds, etc. 60-minute seminar... ME For Managers and Employees... 30 participants maximum Financial/Legal 23

Harassment and Discrimination Prevention A Manager s Guide to Preventing Harassment Define harassment. Describe the EEOC guidelines regarding sexual harassment and the two court-recognized types. Identify behaviors in the work environment that could be interpreted as harassment. Explain the impact harassment has on organizational costs. Recognize the organization s liability regarding harassment. Describe the manager s roles in preventing harassment and building a climate of respect. Explain organizational policy and procedures regarding how to handle a complaint of harassment. This session meets the two-hour sexual harassment prevention training requirements of California and Connecticut state employment laws. 2½-hour PerformanceLearning... M For Managers... 25 participants maximum Harassment: It s an Issue of Respect Define harassment. Describe the EEOC guidelines regarding sexual harassment and the two court-recognized types. Identify conduct in the work environment that could be interpreted as harassment. Explain organizational policy and procedures regarding how to report a complaint of harassment. Describe the employee s role in preventing harassment and building a climate of respect. 2-hour PerformanceLearning... E For Employees... 25 participants maximum 24 Harassment and Discrimination Prevention

Health and Wellness Changing Habits, Changing Lives Identify a behavior they would like to change. Clarify the reasons why it s challenging to change behavior. Use a tool to identify benefits and costs of adapting a positive habit versus sustaining a negative one. Generate strategies for ridding themselves of the unwanted habit. Design an action plan for embracing the change. 60 90 minute seminar... ME For Managers and Employees... 30 participants maximum Commit to Quit! Strategies for Stopping Smoking Clarify the addictive powers of nicotine. Indicate increased health risks of smoking and benefits of quitting. Identify their smoking triggers, and articulate their motivation to quit. Describe a 3-step method for quitting. Learn strategies for coping with cravings and staying smoke-free. 60-minute seminar... ME For Managers and Employees 30 participants maximum Daily Health Habits This session is designed to help you adopt healthy habits and make them part of your daily routine. You will: Identify 10 healthy habits you should try to do each day. Understand how small changes can impact your health and well-being. Learn how to incorporate changes gradually and build them into your routine. Set goals and develop an action plan for your healthy habits. 30-minute tip session... ME For Managers and Employees... 30 participants maximum Health and Wellness 25

Energy Boosters Reaching all of your work and personal goals takes energy. You will: Understand how to assess your energy level. Identify causes of low energy and learn ways to prevent them. Learn healthy ways to boost your energy. Make an action plan to deal with energy slumps. 30-minute tip session... ME For Managers and Employees... 30 participants maximum Fit for Life with Exercise List the benefits of exercise. Identify three types of exercise and the value of each. Calculate their targeted heart rate. Describe the steps to setting up an ongoing exercise program. Create a plan for sustaining fitness, including how to stay motivated and committed. 60-minute seminar... ME For Managers and Employees... 30 participants maximum Healthy Aging: Living Better Longer Identify the risk factors that emerge during midlife. Clarify the most important step that fosters longevity. Learn about the components of a regular physical exam. Describe ongoing strategies that reduce the risk of disease and promote a healthy lifestyle. 60-minute seminar... ME For Managers and Employees... 30 participants maximum Healthy Lunches This tip session gives participants the inspiration and information they need to plan and prepare easy lunches that are also good for you. It includes tips on: Dining out. Fitting more food groups into your lunch. 30-minute tip session... ME For Managers and Employees.. 30 participants maximum 26 Health and Wellness

Healthy Meal Planning This seminar gives participants the inspiration and information they need to plan and prepare healthy meals, including tips on: How many calories should be consumed at meals and snacks. Creating a balanced and appropriately-sized meal. New ideas for fitting in all the food groups. Sample menus, including recipes. A version of this seminar is also available as a 30-minute tip session: Healthy Lunches. 60-minute seminar... ME For Managers and Employees.. 30 participants maximum Healthy Weight for Life Make the connection between weight management and health. Identify the barriers to getting to and sustaining a beneficial weight. Learn strategies for meeting the challenges of losing weight. Describe a model for weight loss and lifetime healthy weight maintenance. 60-minute seminar..... ME For Managers and Employees.. 30 participants maximum I Can Quit: An 8-Session Smoking Cessation Series In this 8-session series, participants learn strategies and gain support for quitting smoking. Survey results from a session conducted in 2011 indicated that 45% of participants quit smoking as a result of the series, while another 45% cut back the number of cigarettes and reported plans to quit. 36% also reported other tobacco use changes in the household. Give and get support during the quitting process. Clarify the addictive nature of nicotine, the health risks of smoking, and the benefits of when becoming smoke-free. Identify strategies and tools for preparing for the quitting day, managing cravings, making healthy lifestyle choices, and staying smoke-free. Practice relaxation techniques. Note: Attendance tracking, pre- and post-session surveys, and certificates of completion can be provided for an additional fee. 60-minute 8-session series... ME For Managers and Employees. 30 participants maximum Health and Wellness 27

Nutrition for Life Describe the U.S. Daily Dietary Guidelines and the connection between nutrition and staying healthy. Identify the food groups, their nutritional value, and healthy choices within them. Clarify the difference between simple and complex carbohydrates and their relationship to the Glycemic Index. Distinguish good fat from bad fat. Learn about portion control. Generate ideas for healthy daily nutrition. 60-minute seminar... ME For Managers and Employees... 30 participants maximum Staying Healthy as a Man Test their knowledge of men s health issues. Indicate the basic behaviors that contribute to health and wellness for men. Identify male-specific health conditions. Identify preventive screenings to ensure their health as men. 60-minute seminar... ME For Managers and Employees... 30 participants maximum Staying Healthy as a Woman Test their knowledge of women s health issues. Describe two major research studies on women s health. Indicate the basic behaviors that contribute to health and wellness for women. Identify preventive screenings to ensure their health as women. 60-minute seminar... ME For Managers and Employees... 30 participants maximum Staying Healthy at Your Desk Job Practice strategies to avoid repetitive stress injuries. Learn to set up a healthy workspace. Find ways to stay active during the workday. Plan for healthy eating at work 60-minute seminar... ME For Managers and Employees... 30 participants maximum 28 Health and Wellness

Take Heart: A Healthy Heart for Life Assess their knowledge of heart health. Identify the causes and markers for heart disease. Clarify the important numbers/values for a healthy heart. Generate strategies for decreasing the risk factors of heart disease. 60-minute seminar... ME For Managers and Employees... 30 participants maximum Tips for Getting a Good Night s Sleep Make the connection between sleep and health issues. Identify the factors that affect good sleep, and analyze their individual sleep habits and issues. Develop strategies for ensuring good quality sleep, including how to develop a bedtime routine. Describe four sleep disorders. 60 90 minute seminar... ME For Managers and Employees... 30 participants maximum Walking for Life List the benefits of regular walking. Identify their personal motivations for walking. Describe the three main components of walking. Calculate their targeted heart rate. Learn strategies for developing and sustaining a walking program, including how to stay motivated. Create a personal plan for reaching 10,000 steps per day. This topic is available as a one-session educational seminar or as an eight-session series that provides the information, motivation, structure, and support for sustained exercise behavior change. If delivered as a series, each session will include 20 minutes of presentation and 30 minutes of walking as a group. Please contact your Account Executive for more information. 60-minute seminar or 8-session series ME For Managers and Employees. 30 participants maximum Your health is like a bank account. You cannot expect to get more out of it than you put into it. Valerie O Kent Health and Wellness 29

Midlife and Retirement Planning Your Lifestyle as a Retiree Identify myths and pitfalls of retirement; apply three theories of adult development to their life. Transfer the satisfying aspects of work to their retirement. Use a tool for identifying their resources, options, and preferences for enriching their retirement. Apply 10 keys to a successful retirement. This seminar does not contain information on financial planning for retirement. 60 90 minute seminar... ME For Managers and Employees... 30 participants maximum Growing old is no more than a bad habit which a busy man has no time to learn. Andre Maurois 30 Midlife & Retirement

Parenting Being a Single Parent Twelve million American families are headed by a single parent. They re men and women like you, who have their hands full with work, parenting, and other responsibilities. This seminar provides strategies and practical solutions to help ease the challenges you may be facing as a single parent. As a participant in this seminar, you ll learn strategies for: Taking care of yourself while being the best parent you can be. Simplifying and managing everyday demands. Maintaining a healthy relationship with your child. Building community and finding support. 60 90 minute seminar... ME For Managers and Employees... 30 participants maximum Being an Involved Parent: How Much Is Too Much? Understand the traits of an overly involved parent. Learn the long-term consequences of overinvolvement. Identify strategies for raising self-reliant and resilient children. Find a balance of involvement that will help children ultimately become independent adults. 60 90 minute seminar... ME For Managers and Employees... 30 participants maximum Breastfeeding Basics: Comprehensive Overview of Breastfeeding from Prenatal to Returning to Work Research shows that there are many benefits of breastfeeding. If you re thinking about breastfeeding your baby, you can encourage successful nursing by learning as much as you can about the topic. This seminar is designed to help you: Identify support resources during the early months of breastfeeding. Prepare resources before the birth of your baby. Understand the best ways to initiate breastfeeding. Avoid or remedy common difficulties. Take appropriate steps to ensure a good and stable milk supply. Create a personalized plan for continued breastfeeding success while back at work. 60 90 minute seminar... ME For Managers and Employees... 30 participants maximum Parenting 31

Bullying: What Parents Should Know Bullying is an unfortunate fact of life for children and teens. That s why it s important for parents to become educated about bullying. This session is designed to help parents understand how and why children bully, learn how to protect their children from bullying at school and online, and help prevent their children from bullying others. Identify the different types of bullying. Learn how to recognize and help a child who is being bullied. Apply strategies to help reduce bullying behaviors in children. Recognize the signs and dangers of cyberbullying and LGBT-targeted bullying. Work with their child s school and community to help prevent bullying and become part of the solution. 60 90 minute seminar... ME For Managers and Employees... 30 participant maximum Connecting with Your Teenager Assess strengths and vulnerabilities in your ability to communicate with their teen. Describe the internal and external conflict that creates challenges for connecting with teens. Create techniques for taking care of themselves when communication becomes painful. Listen for the purpose of understanding their teens. Increase their ability to influence their teen instead of controlling him or her. 60 90 minute seminar... ME For Managers and Employees... 30 participants maximum Fatherhood: Being the Father You Want to Be Fatherhood no longer means simply being a provider. Today s dads are taking more active roles in their children s lives, and studies show that being an involved father is important to both children and dads. This special seminar offers an opportunity for male parents to: Identify the roles of fatherhood. Discuss ways in which fathers are unique and influential in responding to children s needs. Develop personal fatherhood goals. Get tips for overcoming barriers that make it hard to reach fatherhood goals. Learn strategies for being an involved father for children of any age. 60 minute seminar... ME For Managers and Employees... 30 participants maximum 32 Parenting

Helping Your Child Achieve in School: Assisting with Homework Identify the role that homework plays in a child s life. Correct three myths about children and learning. Describe the three P s of homework. Identify roadblocks for starting and finishing homework. Develop strategies for making homework a positive experience. Become proactive in enhancing a child s achievement in school. 60 90 minute seminar... ME For Managers and Employees... 30 participants maximum Internet Safety and Social Media: What Parents Should Know Identify the potential dangers to children who use the Internet and social media. Understand how social media works and its appeal. Learn about popular types of social media. Put safety measures and strategies into action to keep their children safe online. A version of this seminar is also available as a 30-minute tip session: What Parents Should Know About Social Media. 60-minute seminar... ME For Managers and Employees... 30 participants maximum Managing Your ADD/ADHD Child s Behavior at Home This seminar offers parents strategies to provide structure, consistency, and stability for children with ADD/ADHD. Clarify the challenges of dealing with an ADD/ADHD child s behavior at home. Identify the characteristics of ADD/ADHD. Find sources of support. Learn strategies for managing behaviors in specific situations. Develop a plan. 60 90 minute seminar... ME For Managers and Employees... 30 participants maximum Milk Supply: How to Establish, Maintain, or Recover Your Milk Supply This seminar is designed to help you: Understand the basic biology of milk production and supply. Accurately assess your level of milk production. Understand common misconceptions relating to milk supply. Create a personalized plan of action for your particular situation 60 90 minute seminar... ME For Managers and Employees... 30 participants maximum Parenting 33

Positive Discipline Toddlers, preschoolers, and young school-agers go through many stages. It can be challenging to manage their difficult behaviors. This seminar is designed to help parents learn how to effectively use positive discipline, rather than punishment, to guide their children s behavior. Participants will: Understand how positive discipline differs from punishment. Apply strategies for setting clear limits and realistic expectations. Learn how to communicate effectively and adapt to a child s individual needs. Identify and learn ways to manage common behavioral problems. Share helpful parenting tips and experiences. 60 90 minute seminar... ME For Managers and Employees... 30 participants maximum Prenatal Prep: What to Expect and How to Prepare for Breastfeeding Research shows that there are many benefits of breastfeeding. If you re thinking about breastfeeding your baby, you can more about what to expect and how to prepare for breastfeeding. This seminar is designed to help you: Have a good understanding of the pros and cons of various breastfeeding products. Know how to best initiate breastfeeding after birth. Understand the most common difficulties and how to avoid them. 60 90 minute seminar... ME For Managers and Employees... 30 participants maximum Pumping and Bottle Feeding: The Pros, Cons, and How to Manage This seminar is designed to help you: Discuss the differences between direct breastfeeding and bottle feeding. Choose the best pumps for this purpose. Understand the common challenges to this approach. Plan out the best pumping schedule and feeding techniques. 60 90 minute seminar... ME For Managers and Employees... 30 participants maximum Raising a Child with Special Needs online only Parents of children with special needs face a unique set of challenges. This three-session series is designed as a support group for parents, giving them an opportunity to learn with others who are going through similar parenting experiences. Over the course of three sessions, parents can share their experiences, offer each other tips, and obtain professional advice. The sessions will cover: Being a role model and parenting your child with special needs Your relationship with your child s school. Resources for special needs children. This support group is available only as an online and telephonic series. 60-minute 3-session series... ME For Managers and Employees. 30 participants maximum 34 Parenting

Raising a Healthy Eater Understand the basics of healthy nutrition for children. Learn the risks of childhood obesity. Get ideas for healthy meals and snacks. Cope with picky eating. Make family mealtimes more enjoyable. 60 90 minute seminar... ME For Managers and Employees... 30 participants maximum Raising Responsible Children This seminar is designed to help you: Assess your child s readiness for behaviors and chores. Encourage self-discipline and responsible behavior. Help your child deal with fear of responsibility and build patience. Identify ways your child can help others. 60 90 minute seminar... ME For Managers and Employees... 30 participants maximum Transitioning Back to Work While Breastfeeding Your Baby This seminar is designed to help you: Understand the basics of maintaining a good milk supply even while working. Establish an individual feeding and pumping schedule. Calculate how much milk you will need to leave for your baby. Anticipate common difficulties and apply creative problem-solving skills. 60 90 minute seminar... ME For Managers and Employees... 30 participants maximum What Parents Should Know About Social Media Identify the potential dangers to children who use social media. Understand how social media works and its appeal. Learn about popular types of social media. Learn ways to set limits and adjust security settings to keep children safe. 30-minute tip session... ME For Managers and Employees... 30 participants maximum Parenting 35

Performance Management Coaching Skills: Developing and Motivating Your Staff Define the role of the manager as coach. Assist employees in their professional development. Use empowerment and delegation as developmental tools. Provide developmental feedback to their employees. Motivate their staff through a variety of proven techniques. 3-hour PerformanceLearning... M For Managers... 25 participants maximum Conducting Performance Appraisals Utilize the performance appraisal as part of a positive performance management system. Identify potential legal issues associated with the formal review process. Conduct a productive performance review meeting. Define the process for conducting an effective performance review meeting. Establish specific, measurable, achievable, relevant, and time-bound goals. Manage difficult situations that surface in the performance review meeting. 4-hour PerformanceLearning... M For Managers... 25 participants maximum Developing Leadership Skills Using Leadership Assessment Tools Complete a competency assessment that will measure critical leadership traits. Define desired leadership behaviors and identify individual gaps. Prepare an individual development plan to best meet individual and organizational needs. Enhance natural abilities and communicate and implement the leadership vision. Pre-work involves completing and returning the behavioral style inventory prior to the session. Additional fees apply. 4-hour PerformanceLearning... M For Managers... 20 participants maximum 36 Performance Management

Improving Performance Through Constructive Feedback Clarify the progressive discipline process according to their organization s policies. Apply the five key elements of constructive feedback to the performance discussion. Handle difficult emotional responses from employees during the performance improvement process. Implement an effective performance improvement plan. This training is designed for experienced managers searching for more effective means of communicating expectations and creating performance improvement plans. 3½-hour PerformanceLearning... M For Managers... 25 participants maximum Manager QuickStart Raise productivity by establishing mutual expectations, performance goals, and measures. Discuss priorities and plan an approach to address them. Build trust by establishing open, two-way communication. Address rumors and overcome resentment. Encourage team development. This is a facilitated process designed for a newly hired, promoted, or transferred manager and his or her team to speed the assimilation process. 4-hour PerformanceLearning... M For New Managers and Their Workgroup... 25 participants maximum The problems we face today cannot be solved on the same level of thinking we were at when we created them. Albert Einstein Performance Management 37

Stress Management 6 Tips for Managing Stress This tip session is designed to help you learn six proven strategies to manage stress, including: Being aware of your feelings. Using effective problem-solving methods. Practicing healthy habits. 30 minute tip session... ME For Managers and Employees... 30 participant maximum 6 Ways to Bounce Back This tip session is designed to help you learn six proven strategies to bounce back and stay resilient during life s challenges. You will learn how to: Increase optimism and enjoy the small pleasures in life. Take an active approach to problem-solving. Be ready for and open to change. 30 minute tip session... ME For Managers and Employees... 30 participant maximum 9 Tips for Managing Holiday Stress This tip session is designed to help you learn nine ways to manage stress during the holiday season. You will learn tips on topics including: Setting expectations. Managing your time and budget. Preparing for family dynamics. Taking care of yourself. We recommend that you schedule this seminar between the end of October and mid-december. 30 minute tip session... ME For Managers and Employees... 30 participant maximum Bouncing Back: How to Stay Resilient During Life s Challenges Define resiliency and indicate how it can be used for success and satisfaction in life. Assess their personal resiliency level. Create action plans based on 10 methods for bouncing back. A version of this seminar is also available as a 30-minute tip session: 6 Ways to Bounce Back. 60 90 minute seminar... ME For Managers and Employees... 30 participant maximum 38 Stress Management

Identifying and Supporting Employees Under Stress Whether employee stress is caused by factors at home or at work, it can lead to reduced engagement and productivity at work. Managers can help employees stay productive and committed by recognizing the signs of stress and overload and by offering support. This seminar is designed to help managers: Recognize the warning signs of stress in yourself and your employees. Identify the workplace causes of stress. Support employees who are under stress. Manage stress in your own life. 60-minute seminar... M For Managers... 30 participant maximum Managing Holiday Stress Identify the sources of holiday stress. Clarify the conflict between expectations and reality during holiday time. Explore the role of traditions, analyze whether a tradition is fitting or not for their family, and create meaningful rituals. Gain control of organizing holiday tasks, managing time, and dealing with expenses. Develop healthy attitudes for coping with the demands of the holiday season. We recommend that you schedule this seminar between the end of October and mid-december. A version of this seminar is also available as a 30-minute tip session: 9 Tips for Managing Holiday Stress. 60 90 minute seminar... ME For Managers and Employees... 30 participant maximum Managing Stress: The Road to Resiliency This session is designed to help participants understand that resiliency can be learned. People can adapt to new challenges by putting things in perspective, using stress-management techniques, and taking control of how they react to the challenges they face. Define stress and resilience. Recognize your personal stressors and their responses to them. Identify the qualities of resiliency and effective coping. Learn strategies for maintaining resiliency, exerting control, and managing unrelenting stress. We recommend that this seminar be part of a mini series with Relax the Body, Calm the Mind. A version of this seminar is also available as a 30-minute tip session: 6 Tips for Managing Stress. 60 90 minute seminar... ME For Managers and Employees... 30 participant maximum Stress Management 39

Managing Your Work Style to Reduce Stress Identify the traits of a high-stress and a low-stress work style and indicate which style reflects their own work behavior. Describe each style s impact on themselves and their co-workers. Develop strategies for fine-tuning their perspective, tapping into their wisdom, and applying humor to reduce stress at work. This seminar works well as a three-part series with Managing Stress: The Road to Resiliency and Relax the Body, Calm the Mind. 60 90 minute seminar... ME For Managers and Employees... 30 participant maximum Overcoming Burnout Define burnout and identify its causes. Identify symptoms and behaviors associated with burnout. Determine whether their stress has reached the burnout phase. Create techniques for coping with, as well as avoiding, burnout. Practice a relaxation exercise. 60 90 minute seminar... ME For Managers and Employees... 30 participant maximum Practicing a Relaxation Exercise Participants will: Make the connection between the mind and the body. Recognize the value of relaxation techniques. Learn how to activate their body s relaxation response. Attendees should be prepared to participate in relaxation exercises during the session. 30 minute tip session... ME For Managers and Employees... 30 participants maximum 40 Stress Management

Relax the Body, Calm the Mind Identify the interconnection of the mind, body, and stress. Discover the value of relaxation techniques. Activate their body s own relaxation responses. Practice three stress management techniques: breath awareness, progressive muscle relaxation, and visualization. Attendees should be prepared to participate in relaxation exercises during the session. This seminar builds upon specific relaxation techniques mentioned in Managing Stress: The Road to Resiliency. A version of this seminar is also available as a 30-minute tip session: Practicing a Relaxation Exercise. 60 90 minute seminar... ME For Managers and Employees... 30 participants maximum Stress Management 41

Substance Abuse These training sessions satisfy the Department of Transportation requirements for supervisor training and the Drug-Free Workplace Act requirement which states that employees must attend a drug awareness program and be made aware of resources for counseling and rehabilitation. DOT Reasonable Suspicion Supervisory Training (FMCSA, PHMSA, and USCG training available) Describe the DOT alcohol and controlled substances prevention rules. Identify circumstances under which reasonable suspicion testing is conducted according to the DOT regulations. Recognize signs and symptoms of drugs being tested for and their effects on performance safety-sensitive functions. Define alcohol misuse, a hangover, and the effects on workplace safety. Confront an employee with the need to conduct a reasonable suspicion test and complete the required documentation. Explain their organization s policy and procedures regarding DOT reasonable suspicion testing. 2 3 hour PerformanceLearning... M For Managers... 25 participants maximum Substance Abuse in the Workplace: Recognizing the Abusing Employee Recognize the impact of substance abuse on the workplace, family, and body. Define substance use, abuse, and dependence. Identify the effects of enabling behaviors. Recognize indicators of possible substance abuse. Describe behavior that demonstrates reasonable suspicion. Identify the appropriate action to take according to their organization s policy if they suspect an employee has reported to work under the influence of drugs or alcohol. Confront troubled employees and refer them for assistance during the performance discussion. 2 3 hour PerformanceLearning... M For Managers... 25 participants maximum 42 Substance Abuse

Workplace Substance Abuse: Everybody Loses Describe the effects of substance abuse on the workplace, family, and body. Define substance use, abuse, and dependence. Identify the effects of enabling behaviors. Explain their organization s policy regarding substance abuse. Select the appropriate steps to address their own use or to assist a using co-worker. 2-hour PerformanceLearning... E For Employees... 25 participants maximum Substance Abuse 43

Take Our Children to Work Day The actual date changes every year. Please check with your Account Executive for date and promotional materials. This seminar engages children in learning activities and focuses on content that will enrich their understanding of themselves, the work environment, and their future. Take Our Daughters/Sons to Work Day For children ages 6-14 With props and materials, the children participate in action-oriented activities designed to help them: Get to know each other. Identify their individual interests, strengths, and skills. Learn about the world of work. Begin thinking about their future and careers that might interest them. 60-minute seminar... For Children... 20 participants maximum Children are the world s most valuable resource and its best hope for the future. John F. Kennedy 44 Take Our Children to Work Day

Team Development Creating a Positive Work Environment Identify the qualities of a healthy work environment. Describe the four stages of team growth. Define team values. Establish guidelines for interaction within the work group and conflict management. Learn self-management techniques to reduce stress and increase workplace civility. 3-hour PerformanceLearning... ME For Intact Work Groups... 25 participants maximum Improving Team Effectiveness Using Behavioral Style Inventory Pre-work involves completing and returning the behavioral style inventory prior to the session. Additional fees apply. Reduce unproductive work by improving communication. Identify the team s strengths and weaknesses. Clarify appropriate team behavior. Build an objective framework for dealing with conflict within the team. Predict potential problem areas. Recognize that different perspectives and methods can lead to useful and effective problem solving. 4-hour PerformanceLearning... E For Employees... 25 participants maximum Team Development Team Development sessions are customized to the specific needs of the team and the interests and goals of the organization. Issues such as a lack of cohesion, distrust, poor communication, ineffective conflict resolution, and other interpersonal difficulties may be incorporated. A member of the PerformanceLearning Department is available to meet with representatives of their organization; discuss needs; and provide a proposal outlining objectives, format, and pricing. Sessions may be conducted in a half-, full-, or multi-day format. Varies based on project... ME For Managers and Employees... 20 participants maximum Team Development 45

Telecommuting Managing Remote Workers Identify the benefits and challenges of managing remote workers. Implement strategies to stay connected with a virtual team. Effectively manage performance through a results-oriented approach. Increase visibility and job satisfaction of remote workers. 2-hour PerformanceLearning... M For Managers... 25 participants maximum Success Strategies for Virtual Employees Identify the benefits and challenges of working remotely. Apply self-management strategies to enhance productivity. Build social capital and nurture effective work relationships. Increase visibility and manage their career in the remote environment. 60 90 minute seminar... ME For Managers and Employees... 30 participants maximum 46 Telecommuting

Traumatic Events In the Aftermath of Disaster: Leadership Strategies Describe the impact of traumatic stress, grief, and loss. Recognize warning signs that an individual is struggling with traumatic stress. Effectively lead employees who have suffered traumatic losses. Demonstrate compassion and transition employees to constructive action through the ACT communication process. Implement self-care skills to help them deal with their own reactions. Leverage the resources available through the employee assistance program for both management and associates. 2-hour PerformanceLearning... M For Managers... 25 participants maximum In the Aftermath of Disaster: Moving Ahead Describe reactions to trauma and the disaster recovery process. Recognize the impact of traumatic stress and ineffective coping strategies. Implement a variety of techniques and strategies to cope more effectively with traumatic stress. Strategically plan to handle a future disaster. Recognize warning signs that an individual may need professional assistance. 60 90 minute seminar..... ME For Managers and Employees 30 participants maximum Supporting Employees Following a Critical Incident online only Recognize the impact of traumatic stress, grief, and loss. Identify the warning signs of traumatic stress. Utilize a variety of management strategies to support an employee in the weeks that follow a critical incident. Leverage resources and refer employees to the EAP for assistance. 60-minute webinar... M For Managers... 30 participants maximum Traumatic Events 47

Work 10 Strategies for Overcoming Overload Assess if they are on overload. Recognize that they have more control in many areas of their lives than they think they do. Describe 10 ways to optimize control and manage their lives more effectively. 60 90 minute seminar... ME For Managers and Employees... 30 participants maximum 10 Tips for Email Etiquette How you use email has a big impact on how others see you. But it isn t always easy to know what s acceptable and what s not in email. In this session you ll learn 10 tips that will help you: Use email appropriately and effectively. Avoid email habits that may negatively affect your message or your work relationships. Know when and when not to use email. 30-minute tip session... ME For Managers and Employees... 30 participants maximum Basic Leadership Skills for Everyone and Every Job Understand the importance of using basic leadership skills in any job. Assess their leadership capabilities. Identify eight critical leadership strategies and ways to put them into action. Develop a personal plan for applying leadership skills to their jobs. 60 90 minute seminar... ME For Managers and Employees... 30 participants maximum Best Practices for Finding Fulfillment at Work Make the transition from a linear view of work to a cyclical model. Develop techniques for self-renewal at work. Identify 10 strategies that can help raise their satisfaction quotient on the job. 60 90 minute seminar... ME For Managers and Employees... 30 participants maximum 48 Work

Boosting Your Personal Productivity Work crunches. Pressures to do more with less. Fast-paced work environments. There are many reasons employees are challenging themselves to become more productive. This seminar is designed to help participants: Meet productivity expectations -- even when they change. Identify opportunities to improve personal and process efficiencies. Manage work distractions. Increase effectiveness through organization and technology. This seminar offers basic time management strategies and is not suitable for employees who have already completed comprehensive time management training. 60-minute seminar... ME For Managers and Employees... 30 participants maximum Building Your Personal and Professional Network Networking is a critical skill not only for career management but also for reaching your personal goals. Networking can help you develop contacts and build relationships that can help you in all areas of your life. Participants in this seminar will be able to: Make the connection between networking and personal and professional development. Identify opportunities for networking. Employ successful online and in-person networking strategies. Start and grow a network of personal and professional contacts. 60-minute seminar... ME For Managers and Employees... 30 participants maximum Conquering Email Overload Do you have too many messages in your inbox? Do you spend too much time sorting through and responding to emails? In this session, you ll gain practical tips to help you: Improve your email management. Reduce your inbox clutter. Process and respond to emails more efficiently. Find helpful resources and tools for using your email. This seminar provides a general overview of email management. It does not provide detailed advice about specific email systems. 30-minute tip session... ME For Managers and Employees... 30 participants maximum Work 49

Creativity at Work: How to Flex Your Creative Muscle Assess their personal creativity. Identify the behaviors of creative people. List the barriers to inventive thinking. Develop strategies that boost creativity. Apply a five-step model that fosters originality. 60 90 minute seminar... ME For Managers and Employees... 30 participants maximum Developing an Effective Working Relationship with Your Manager Identify the critical elements of a successful manager/employee relationship and the basic reasons for an unsuccessful one. Identify the five important conversations to have with their manager and the topics to discuss in each. Learn what s important to know about their manager in order to be successful on the job. Pinpoint four critical steps that foster effective manager/employee relationships. Clarify the root causes of typical employee/manager conflict, and use a model for resolving differences. Identify ways to improve interactions with their manager. Learn how to enhance credibility and value to the organization. Managers and employees may both attend, but not the manager of the employees attending or the employees of the managers attending. 2 3 hour PerformanceLearning... ME For Managers and Employee... 25 participants maximum Giving it Your Best at Work When people give their best at work, they enjoy work more, are better able to reach their goals, and are more valuable to their employer. Understand the importance of being highly committed to their work. Assess how well they are engaged at their job. Determine what gets in the way of giving it their best at work. Identify how to tap into their energy, talents, and enthusiasm at work. Create a personal plan for developing themselves and increasing their value as employees. 60 90 minute seminar... ME For Managers and Employees... 30 participants maximum 50 Work

Goal Setting for Success at Work Define your personal meaning of success and identify personal values. Use a tool for creating SMART goals and a strategic action plan. Develop a short-term, mid-range and long-term goals. Learn strategies for staying committed to goals. 60 90 minute seminar... ME For Managers and Employees... 30 participants maximum How to Be a High-Performing Team Member When you are a part of a successful team, you are more likely to be successful, too. But what sets a highperforming team apart from other teams? And what does it take to be a high-performing team member? This seminar answers those questions as they pertain to team members in their organizations. As a result of this seminar, participants will: Understand the characteristics of a high-performing team. Explore your role as a team member and identify ways you can be more valuable to your team. Learn tips and strategies for developing the eight key qualities of a high-performing team member. Create a personalized action plan for increasing your value as a team member. 60 90 minute seminar... ME For Managers and Employees... 30 participants maximum Making Emotions Work for You Define emotional intelligence and its importance in personal and professional relationships. Assess their emotional intelligence strengths and abilities. Learn to recognize and manage situations that trigger counterproductive emotional reactions. Discuss techniques for effectively understanding and managing your emotions. 60 90 minute seminar... ME For Managers and Employees... 30 participants maximum Making Important Life and Business Decisions How can I provide the best care for my aging relative? Should I apply for that promotion? Which new projects should my team invest in? Important decisions are often difficult ones, layered with risk and uncertainty. By applying a five-step comprehensive process, you can make even the toughest decisions with confidence. Participants in this seminar will be able to: Examine their personal approach to decision making. Identify keys to improving their decision making style. Take steps to ensure thorough option analysis. Explore, combine, and apply multiple decision-making strategies. Use tools to weigh potential risks, gains, and other factors. 60-minute seminar... ME For Managers and Employees... 30 participants maximum Work 51

Mentoring Relationships: Support for Mentors Define the concept of mentoring. Identify benefits of mentoring for the mentor, mentee, organization, and customers. Describe the roles and expectations of the mentor. Utilize techniques for building and sustaining a successful mentoring relationship. Plan for your first meeting, including conversation starters, goal setting, the development plan, boundaries, concerns, and the exchange of information about self. Identify concerns about the mentoring relationship and strategies for managing challenging situations. 2-hour PerformanceLearning... ME For Mentors... 25 participants maximum Mentoring Relationships: Guidance for Mentees Define the concept of mentoring. Identify benefits of mentoring for the mentor, mentee, organization, and customers. Describe the roles and expectations of the mentee. Utilize techniques for building and sustaining a successful mentoring relationship. Plan for your first meeting, including conversation starters, goal setting, the development plan, boundaries, concerns, and the exchange of information about self. Identify concerns about the mentoring relationship and strategies for managing challenging situations. 2-hour PerformanceLearning... ME For Mentees... 25 participants maximum Motivating for Innovation: Creating the Right Environment for New Ideas Identify the organization s core values and the drivers for progress. Clarify why small ideas are at the heart of innovation. Develop strategies for stimulating and broadening breakthroughs. Identify eight critical elements for creating and sustaining an innovation-friendly environment. Generate tips for enhancing the ability to contribute creative value to their job, the organization, and customers. 60 90 minute seminar... ME For Managers and Employees... 30 participants maximum 52 Work

Running Effective Meetings In a world of tight deadlines and busy schedules, wasting valuable time in meetings that aren t productive can keep you and your team from meeting important goals. This seminar is designed to help you run meetings that are well-planned and productive from start to finish, whether you re meeting in person or by teleconference. You will learn strategies for: Planning ahead and preparing for meetings. Best practices for teleconferences and global groups. Encouraging active participation and sharing of ideas. Managing distractions and interruptions. Problem solving, decision making, and action planning as a group. Closing a meeting and following-up on action items. 60 90 minute seminar... ME For Managers and Employees... 30 participants maximum Seeing the Glass as Half-Full: Increasing Your Optimism at Work Workplace change and uncertainty. Overload, pressure, demanding schedules. Challenging relationships. Many factors can affect your ability to remain positive and optimistic at work. But it s worth making the effort to have a positive outlook. Studies show that optimists are happier at work and more successful on the job. And the good news is that optimism is a skill you can learn. As a participant in this seminar, you will be able to: Understand the benefits of optimism. Determine how optimistic or pessimistic you are. Identify and change negative thinking patterns and habits. Develop a positive outlook and increase your optimism at work. Incorporate positivity into your work day and apply tips to help improve job satisfaction. 60 90 minute seminar... ME For Managers and Employees... 30 participant maximum Setting Limits at Work and in Your Personal Life Identify challenges, including internal and external barriers, of setting clear limits at work and in personal/family life. Assess personal strengths and vulnerabilities as they relate to delegating. Determine if a situation warrants delegation. Develop assertive communication techniques to manage time more effectively. Create strategies for setting limits and delegating at work and in one s personal life. This seminar is not suitable for employees whose jobs do not allow for delegating. 60 90 minute seminar... ME For Managers and Employees... 30 participants maximum Work 53

Stop Putting It Off: Strategies for Overcoming Procrastination Identify ways procrastination negatively affects personal and professional life. Clarify the psychological basis for the behavior. Apply a model for overcoming procrastination. Increase their opportunity for success by completing tasks and making decisions. 60 90 minute seminar... ME For Managers and Employees... 30 participants maximum The Basics of Planning and Prioritizing Understand the benefit of returning to the tried and true strategies for planning and prioritizing. Identify their self/time management concerns, strengths, and weaknesses. Clarify the link between personal values, life stage, roles (employee, manager, parent, friend, home manager, etc.) and the use of time. Use seven best practices for planning and prioritizing. Use a system for assigning tasks to categories depending on time-sensitivity and importance. This seminar is designed for entry-level managers and employees interested in improving their organizing skills. 60 90 minute seminar... ME For Managers and Employees... 30 participants maximum Using Behavioral Style to Explore Individual Differences and Build Interpersonal Skills Identify how individuals gather and process information differently from each other. Describe the importance of others perceptions as well as their self-perception in managing interpersonal situations. Recognize how individual differences add value to their work environment. Learn how to value and understand the contributions of each individual. Utilize strategies for improving communication and increasing interpersonal effectiveness. Pre-work involves completing and returning the behavioral style inventory prior to the session. Additional fees apply. 3½-hour PerformanceLearning... E For Employees... 25 participants maximum 54 Work

Work/Life Solutions Balancing Shift Work and Family/Personal Life Identify the challenges of the shift work lifestyle. Develop basic techniques for getting good sleep. Apply the importance of good nutrition to food choices while working the night shift. Improve the quality of family and personal life. 60 90 minute seminar... ME For Managers and Employees... 30 participant maximum Conquering Clutter A cluttered home or workspace can weigh you down and keep you from giving your best. As a participant in this seminar, you will: Understand how clutter affects your state-of-mind and overall well-being Identify your clutter roadblocks that lead to disorganized spaces or excess items Apply strategies for tackling existing clutter at home and at work Learn ways to prevent clutter from accumulating in your home and workspace 60 90 minute seminar... ME For Managers and Employees... 30 participants maximum Dual Career Relationships: Balancing Work and Your Life Together Pinpoint the stressors they are experiencing in their dual career relationship. Identify the challenges facing contemporary couples relative to stressors and time constraints: communicating effectively, negotiating a life together, sustaining couple intimacy, getting the work done, and balancing individual and relationship needs. Generate strategies for developing an effective partnership that promotes quality of life for the individual, couple, and family. 60 90 minute seminar... ME For Managers and Employees... 30 participants maximum Work/Life Solutions 55

Motivation and Willpower Whether you want to cut back on spending, learn a new skill, or adopt healthier habits, it can be difficult to maintain the motivation you need to reach your goal. As a participant in this seminar, you will be able to: Define motivation and willpower. Understand the power of realistic goal-setting. Explore the barriers and challenges you face when working toward a goal. Apply tips to boost motivation and willpower. Develop an action plan to help achieve your goals. 60 90 minute seminar... ME For Managers and Employees... 30 participant maximum Navigating Work and Life Understand the terms navigating and integrating in regard to their work and personal lives Clarify how their present life differs from the quality of life they d like. Identify areas that could benefit from new approaches. Learn seven key tools that can enhance work/life quality and provide greater personal satisfaction. 60 90 minute seminar... ME For Managers and Employees... 30 participants maximum Ongoing Learning for Success It s important to take advantage of opportunities at work and in your personal life to learn and grow. Studies show that lifelong learning keeps your brain young and makes you feel more fulfilled and resilient. Ongoing learning is also linked to job success and enjoyment throughout your career. As a participant in this seminar, you will be able to: Define what success means to you. Understand the benefits of ongoing learning. Take advantage of learning opportunities on the job and outside of work. Identify skills you might develop or interests you might pursue. Adopt the attitude and habits of a lifelong learner. Find learning opportunities that are right for you. 60 90 minute seminar... ME For Managers and Employees... 30 participant maximum 56 Work/Life Solutions

Recharge Replenishing your body s physical and emotional energy can help you stay healthy, avoid burnout, and be more productive at work and at home. It can also make you feel better overall. But life s demands often get in the way of recharging and rebuilding your energy. This seminar is designed to help you: Identify signs that it s time to recharge. Learn 10 strategies for recharging your batteries. Determine your personal barriers to recharging and learn ways to overcome them. Develop an action plan to recharge in ways that work best for you. 60 90 minute seminar... ME For Managers and Employees... 30 participants maximum Savvy Business Travel Learn best practices for savvy travel, including coping with delays, working with airlines, and packing. Share tips with each other. Understand how to stay safe while traveling. Find ways to be healthier while on the road. This seminar is designed for employees who travel infrequently as well as veteran travelers. 60 90 minute seminar... ME For Managers and Employees... 30 participants maximum Simplify: Being Present for Life s Moments Our daily lives can often feel overscheduled, rushed, and complicated, and it s easy to lose sight of what matters most to us. This session is designed to help you simplify and bring more joy and calmness to your daily life. As a participant in this seminar, you will be able to: Identify how life became hurried and complicated. Identify your core values and set priorities based on your values. Recognize the difference between minutes and moments. Apply tips to simplify your life, slow down, and be present each day. 60 90 minute seminar... ME For Managers and Employees... 30 participants maximum Staying Strong as a Couple Identify seven practices that serve as the core of satisfying marriages. Generate techniques for putting each practice into action. Discover effective ways to strengthen their couple relationship. 60 90 minute seminar... ME For Managers and Employees... 30 participants maximum Work/Life Solutions 57

Working Woman s Survival Course: Practical Help for Creating Balance in Your Life Identify some common ways people respond to the challenges of work-life balance. Recognize the value of blending approaches to work-life responsibilities. Assess their strengths and vulnerabilities in managing multiple responsibilities. Learn strategies for dealing with multiple demands. Identify ways to increase opportunities for self-care. 60 90 minute seminar... ME For Managers and Employees... 30 participants maximum 58 Work/Life Solutions

Workplace Violence The training sessions listed in this section are provided in alliance with Professional Workplace Interaction, Inc., a leader in the field of workplace violence prevention and intervention. Crisis Management Team Training Identify the role and purpose of the crisis management team. Develop, implement, and monitor the workplace violence prevention and intervention program. Recognize typical profiles of potentially violent employees. Identify warning signs of violent behavior. Utilize prevention and intervention techniques for managing threats and traumatic events. Provide a systematic approach for effectively addressing workplace violence. 2-day PerformanceLearning...ME For Crisis Management Team Members... 30 participant maximum Managing Potentially Violent Customers, Clients, and Visitors Effectively handle difficult, angry, hostile, and potentially violent individuals or situations. Examine types of victims. Identify methods to make themselves a hard target. Defuse potentially violent situations through verbal communication and body language. This training is designed for employees who interact with the general public on a daily basis. 2-hour PerformanceLearning... E For Employees... 25 participants maximum Workplace Violence Prevention Define workplace violence, including the scope, impact, and effects. Recognize types and levels of workplace violence. Describe profiles and warning signs. Identify what they can do to prevent and/or respond to workplace violence. 2-hour PerformanceLearning... E For Employees... 25 participants maximum Workplace Violence 59

Workplace Violence Prevention and Intervention Identify different types of violence. Recognize the liabilities and costs to both the organization and the individual involved in a workplace incident. Describe methods of recognizing potentially violent employees and customers. Utilize effective intervention techniques. Recognize procedures for responding to incidents of workplace violence and other crises. 3½-hour PerformanceLearning... M For Managers... 25 participants maximum 60 Workplace Violence

Learning and Discussion Groups These groups provide a forum where sharing, brainstorming, and normalizing can come together to meet the individual needs of a group of employees. Elder Care Support Group This four-session support group is designed for a closed membership of approximately 8 12 employees. Over a four-week period, it offers a safe place where employees can: Talk about their personal experiences. Offer each other coping tips. Get professional advice. Develop a support network at work. 4-session series... ME For Managers and Employees... 30 participants maximum I Can Quit! An eight-session series in which participants will be able to: Give and get support during the quitting process. Clarify the addictive nature of nicotine, the health risks of smoking, and the benefits of quitting. Identify strategies and tools for preparing for the quit day, managing cravings, making healthy lifestyle choices, and staying smoke-free. Practice relaxation techniques. Note: Attendance tracking, pre- and post-session surveys, and certificates of completion can be provided for an additional fee. 60-minute 8-session series... ME For Managers and Employees. 30 participants maximum Raising a Child with Special Needs online only Parents of children with special needs face a unique set of challenges. This three-session series is designed as a support group for parents, giving them an opportunity to learn with others who are going through similar parenting experiences. Over the course of three sessions, parents can share their experiences, offer each other tips, and obtain professional advice. The sessions will cover: Being a role model and parenting your child with special needs Your relationship with your child s school. Resources for special needs children. This support group is available only as an online and telephonic series. 60-minute 3-session series... ME For Managers and Employees. 30 participants maximum Learning and Discussion Groups 61

Walking for Life An eight-session series in which participants will be able to: List the benefits of regular walking. Identify their personal motivations for walking. Describe the three main components of walking. Calculate their targeted heart rate. Learn strategies for developing and sustaining a walking program, including how to stay motivated. 8-session series ME For Managers and Employees. 30 participants maximum 62 Learning and Discussion Groups

List of Sessions for Managers Only A Manager s Guide to Preventing Harassment 24 Coaching Skills: Developing and Motivating Your Staff 36 Communication Essentials for Managers... 9 Conducting Performance Appraisals 36 Developing Leadership Skills Using Leadership Assessment Tools... 36 DOT Reasonable Suspicion Supervisory Training (FMCSA, PHMSA, and USCG training available). 42 Identifying and Supporting Employees Under Stress. 39 Improving Performance Through Constructive Feedback 37 In the Aftermath of Disaster: Leadership Strategies. 47 Manager s Guide to Respecting Individual Differences. 15 Managing Remote Workers.... 46 Motivating and Leading an Intergenerational Work Force. 15 Negotiating Conflict 12 Substance Abuse in the Workplace: Recognizing the Abusing Employee 42 Supporting Employees Following a Critical Incident. 47 Transition Management.. 8 Understanding and Managing Diversity. 16 Workplace Violence Prevention and Intervention. 60 List of Sessions for Managers Only 63

Session Topic List Change Management A Personal Guide for Managing Change Beyond Coping with Change: Becoming a Change Master Navigating Workplace Change Transition Management Transition Management for Employees Communication Skills and Strategies Building Trust at Work and in Your Personal Life Business Etiquette Communication Essentials for Managers Communication: The Art of Giving Feedback Communication: The Art of Listening Communication: The Art of Receiving Feedback Dealing with Difficult People Getting Your Message Across Assertively The Basics of Collaborative Problem Solving What I Meant Was... : Basic Communication Skills Conflict Resolution Conflict Management Negotiating Conflict Customer Service Building Strong Customer Relationships Dealing with Difficult Customers Delivering Outstanding Customer Service Working with Customers in Financial Crisis Disaster Preparedness Disaster Preparedness Training 64 Session Topic List

Diversity Exploring Diversity Manager s Guide to Respecting Individual Differences Motivating and Leading an Intergenerational Work Force Respecting Individual Differences Understanding and Managing Diversity Understanding Intergenerational Teams Elder Care Issues An Overview of Legal Issues for Older Relatives Caregiving as a Family Communicating with an Older Relative Elder Care Support Group The Emotions of Caregiving Options and Resources for Older Relatives Talking with Your Parents About Their Future Emotional Well-Being Becoming You: Finding Your Path in Your 20s and 30s Happiness: Learning from Positive Psychology Silencing the Inner Critic: Building Self-Esteem Understanding the Difference Between Depression and the Blues Financial/Legal An Overview of Estate Planning Couples and Money Identity Theft: Protect Your Personal Information and Money Making Ends Meet on a Tight Budget Managing Your Family s Health Care Costs Managing Your Money in Today s Economy Personal Budgeting The ABCs of Consumer Debt The Basics of Investing: Understanding the Terminology Harassment and Discrimination Prevention A Manager s Guide to Preventing Harassment Harassment: It s an Issue of Respect Health and Wellness Changing Habits, Changing Lives Commit to Quit! Strategies for Stopping Smoking Session Topic List 65

Daily Health Habits (30-minute tip session) Energy Boosters (30-minute tip session) Fit for Life with Exercise Healthy Aging: Living Better Longer Healthy Lunches (30-minute tip session) Healthy Meal Planning Healthy Weight for Life I Can Quit: An 8-Session Smoking Cessation Series Nutrition for Life Staying Healthy as a Man Staying Healthy as a Woman Staying Healthy at Your Desk Job Take Heart: A Healthy Heart for Life Tips for Getting a Good Night s Sleep Walking for Life Midlife and Retirement Planning Your Lifestyle as a Retiree Parenting Being a Single Parent Being an Involved Parent: How Much Is Too Much? Breastfeeding Basics: Comprehensive Overview of Breastfeeding Bullying: What Parents Should Know Connecting with Your Teenager Fatherhood: Being the Father You Want to Be Helping Your Child Achieve in School: Assisting with Homework Internet Safety and Social Media: What Parents Should Know Managing Your ADD/ADHD Child s Behavior at Home Milk Supply: How to Establish, Maintain, or Recover Your Milk Supply Positive Discipline Prenatal Prep: What to Expect and How to Prepare for Breastfeeding Pumping and Bottle Feeding: The Pros, Cons, and How to Manage Raising a Child with Special Needs Raising a Healthy Eater Raising Responsible Children Transitioning Back to Work While Breastfeeding Your Baby What Parents Should Know About Social Media (30-minute tip session) Performance Management Coaching Skills: Developing and Motivating Your Staff Conducting Performance Appraisals 66 Session Topic List

Developing Leadership Skills Using Leadership Assessment Tools Improving Performance Through Constructive Feedback Manager QuickStart Stress Management 6 Tips for Managing Stress (30-minute tip session) 6 Ways to Bounce Back (30-minute tip session) 9 Tips for Managing Holiday Stress (30-minute tip session) Bouncing Back: How to Stay Resilient During Life s Challenges Identifying and Supporting Employees Under Stress Managing Holiday Stress Managing Stress: The Road to Resiliency Managing Your Work Style to Reduce Stress Overcoming Burnout Practicing a Relaxation Exercise (30-minute tip session) Relax the Body, Calm the Mind Substance Abuse DOT Reasonable Suspicion Supervisory Training Substance Abuse in the Workplace: Recognizing the Abusing Employee Workplace Substance Abuse: Everybody Loses Take Our Children to Work Day Take Our Daughters/Sons to Work Day Team Development Creating a Positive Work Environment Improving Team Effectiveness Using Behavioral Style Inventory Team Development Telecommuting Managing Remote Workers Success Strategies for Virtual Employees Traumatic Events In the Aftermath of Disaster: Leadership Strategies In the Aftermath of Disaster: Moving Ahead Supporting Employees After a Critical Incident Work 10 Strategies for Overcoming Overload 10 Tips for Email Etiquette (30-minute tip session) Session Topic List 67

Basic Leadership Skills for Everyone and Every Job Best Practices for Finding Fulfillment at Work Boosting Your Personal Productivity Building Your Personal and Professional Network Conquering Email Overload (30-minute tip session) Creativity at Work: How to Flex Your Creative Muscle Developing an Effective Working Relationship with Your Manager Giving it Your Best at Work Goal Setting for Success at Work How to Be a High-Performing Team Member Making Emotions Work for You Making Important Life and Business Decisions Mentoring Relationships: Guidance for Mentees Mentoring Relationships: Support for Mentors Motivating for Innovation: Creating the Right Environment for New Ideas Running Effective Meetings Seeing the Glass as Half-Full: Increasing Your Optimism at Work Setting Limits at Work and in Your Personal Life Stop Putting It Off: Strategies for Overcoming Procrastination The Basics of Planning and Prioritizing Using Behavioral Style to Explore Individual Differences and Build Interpersonal Skills Work/Life Solutions Balancing Shift Work and Family/Personal Life Conquering Clutter Dual Career Relationships: Balancing Work and Your Life Together Motivation and Willpower Navigating Work and Life Ongoing Learning for Success Recharge Savvy Business Travel Simplify: Being Present for Life s Moments Staying Strong as a Couple Working Woman s Survival Course: Practical Help for Creating Balance in Your Life Workplace Violence Crisis Management Team Training Managing Potentially Violent Customers, Clients, and Visitors Workplace Violence Prevention Workplace Violence Prevention and Intervention 68 Session Topic List

Index 1 10 Strategies for Overcoming Overload... 48 10 Tips for Email Etiquette... 48 6 6 Tips for Managing Stress... 38 6 Ways to Bounce Back... 38 9 9 Tips for Managing Holiday Stress... 38 A A Manager s Guide to Preventing Harassment... 24 A Personal Guide for Managing Change... 7 An Overview of Estate Planning... 21 An Overview of Legal Issues for Older Relatives... 17 attention deficit hyperactivity disorder (ADHD)... 33 Managing Your ADD/ADHD Child s Behavior at Home... 33 B Balancing Shift Work and Family/Personal Life... 55 Basic Leadership Skills for Everyone and Every Job... 48 Becoming You -- Finding Your Path in Your 20s and 30s... 19 Being a Single Parent... 31 Being an Involved Parent -- How Much Is Too Much?... 31 Best Practices for Finding Fulfillment at Work... 48 Beyond Coping with Change -- Becoming a Change Master... 7 Boosting Your Personal Productivity... 49 Bouncing Back -- How to Stay Resilient During Life s Challenges... 38 breastfeeding... 31, 33, 34, 35 Breastfeeding Basics -- Comprehensive Overview of Breastfeeding from Prenatal to Returning to Work... 31 Milk Supply -- How to Establish, Maintain, or Recover Your Milk Supply... 33 Prenatal Prep--What to Expect and How to Prepare for Breastfeeding... 34 Pumping and Bottle Feeding--The Pros, Cons, and How to Manage... 34 Transitioning Back to Work While Breastfeeding Your Baby... 35 Breastfeeding Basics -- Comprehensive Overview of Breastfeeding from Prenatal to Returning to Work... 31 budgeting... 22, 23 Making Ends Meet on a Tight Budget... 22 Managing Your Family s Health Care Costs... 22 Managing Your Money in Today s Economy... 22 Personal Budgeting... 23 Building Strong Customer Relationships... 13 Building Trust at Work and in Your Personal Life... 9 Index 69

Building Your Personal and Professional Network... 49 bullying... 32 Bullying What Parents Should Know... 32 burnout (See also overload)... 40 Overcoming Burnout... 40 Business Etiquette... 9 C career... 55 Dual Career Relationships Balancing Work and Your Life Together... 55 Caregiving as a Family... 17 change management... 7 8 A Personal Guide for Managing Change... 7 Beyond Coping with Change -- Becoming a Change Master... 7 Navigating Workplace Change... 7 Transition Management... 8 Transition Management for Employees... 8 Changing Habits, Changing Lives... 25 children seminars for... See Take Our Children to Work Day Coaching Skills -- Developing and Motivating Your Staff... 36 Commit to Quit! Strategies for Stopping Smoking... 25 Communicating with an Older Relative... 17 communication... 9 11, 17 Building Trust at Work and in Your Personal Life... 9 Business Etiquette... 9 Communicating with an Older Relative... 17 Communication -- The Art of Giving Feedback... 10 Communication -- The Art of Listening... 10 Communication -- The Art of Receiving Feedback... 10 Communication Essentials for Managers... 9 Dealing with Difficult People... 10 Getting Your Message Across Assertively... 11 The Basics of Collaborative Problem Solving... 11 What I Meant Was -- Basic Communication Skills... 11 Communication -- The Art of Giving Feedback... 10 Communication -- The Art of Listening... 10 Communication -- The Art of Receiving Feedback... 10 Communication Essentials for Managers... 9 Conducting Performance Appraisals... 36 conflict... 10, 12 Conflict Management... 12 Dealing with Difficult People... 10 Negotiating Conflict... 12 Conflict Management... 12 Connecting with Your Teenager... 32 Conquering Clutter... 55 Conquering Email Overload... 49 continuing education... 56 Ongoing Learning for Success... 56 Couples and Money... 21 Creating a Positive Work Environment... 45 70 Index

creativity (See also innovation)... 50 Creativity at Work -- How to Flex Your Creative Muscle... 50 Creativity at Work -- How to Flex Your Creative Muscle... 50 crisis... 59 Crisis Management Team Training... 59 Supporting Employees Following a Critical Incident... 47 Crisis Management Team Training... 59 critical incident... 47 Supporting Employees Following a Critical Incident... 47 customer service... 13, 59 Building Strong Customer Relationships... 13 Dealing with Difficult Customers... 13 Delivering Outstanding Customer Service... 13 Managing Potentially Violent Customers, Clients, and Visitors... 59 Working with Customers in Financial Crisis... 13 D Daily Health Habits a 30 minute tip session... 25 Dealing with Difficult Customers... 13 Dealing with Difficult People... 10 debt... 22, 23 Managing Your Money in Today s Economy... 22 The ABCs of Consumer Debt... 23 decision-making... 51 Making Important Life and Business Decisions... 51 Delivering Outstanding Customer Service... 13 depression... 20 Understanding the Difference Between Depression and the Blues... 20 Developing an Effective Working Relationship with Your Manager... 50 Developing Leadership Skills Using Leadership Assessment Tools... 36 disability... 34, 61 Raising a Child with Special Needs... 34, 61 disaster... 14, 47 Disaster Preparedness Training... 14 In the Aftermath of Disaster -- Leadership Strategies... 47 In the Aftermath of Disaster -- Moving Ahead... 47 Disaster Preparedness Training... 14 discipline... 34 Positive Discipline... 34 discrimination... 24 A Manager s Guide to Preventing Harassment... 24 Harassment -- It s an Issue of Respect... 24 discussion groups... See support groups diversity... 15 16, 54 Exploring Diversity... 15 Manager s Guide to Respecting Individual Differences... 15 Motivating and Leading an Intergenerational Work Force... 15 Respecting Individual Differences... 16 Understanding and Managing Diversity... 16 Understanding Intergenerational Teams... 16 Using Behavioral Style to Explore Individual Differences and Build Interpersonal Skills... 54 DOT Reasonable Suspicion Supervisory Training... 42 dual career relationships... 55 Dual Career Relationships -- Balancing Work and Your Life Together... 55 Index 71

Dual Career Relationships Balancing Work and Your Life Together... 55 E efficiency... 49 Boosting Your Personal Productivity... 49 elder care... 16 19, 61 Caregiving as a Family... 17 Communicating with an Older Relative... 17 Elder Care Support Group... 17, 61 Options and Resources for Older Relatives... 18 Talking with Your Parents About Their Future... 18 The Emotions of Caregiving... 18 Elder Care Support Group... 17, 61 email... 48, 49 10 Tips for Email Etiquette... 48 Conquering Email Overload... 49 emotional well-being Becoming You -- Finding Your Path in Your 20s and 30s... 19 Happiness -- Learning from Positive Psychology... 19 Making Emotions Work for You... 51 Recharge... 57 Silencing the Inner Critic -- Building Self-Esteem... 19 Understanding the Difference Between Depression and the Blues... 20 energy... 26 Energy Boosters... 26 Energy Boosters... 26 Estate Planning... 21 etiquette... 9 Business Etiquette... 9 Exploring Diversity... 15 F fatherhood... 32 Fatherhood -- Being the Father You Want to Be... 32 Fatherhood -- Being the Father You Want to Be... 32 feedback... 10, 37 Communication -- The Art of Giving Feedback... 10 Communication -- The Art of Receiving Feedback... 10 Improving Performance Through Constructive Feedback... 37 financial issues... 21 An Overview of Estate Planning... 21 Couples and Money... 21 Making Ends Meet on a Tight Budget... 22 Managing Your Family s Health Care Costs... 22 Managing Your Money in Today s Economy... 22 Personal Budgeting... 23 The ABCs of Consumer Debt... 23 The Basics of Investing -- Understanding the Terminology... 23 Working with Customers in Financial Crisis... 13 Fit for Life with Exercise... 26 fitness... 26, 29, 62 Fit for Life with Exercise... 26 Walking for Life... 29, 62 flexible work arrangements telecommuting... See telecommuting 72 Index

fulfillment at work... 48 Best Practices for Finding Fulfillment at Work... 48 G Getting Your Message Across Assertively... 11 Giving it Your Best at Work... 50 goal setting... 51, 56 Goal Setting for Success at Work... 51 Motivation and Willpower... 56 Goal Setting for Success at Work... 51 H happiness... 19 Happiness -- Learning from Positive Psychology... 19 Happiness -- Learning from Positive Psychology... 19 harassment... 24 A Manager s Guide to Preventing Harassment... 24 Harassment -- It s an Issue of Respect... 24 Harassment -- It s an Issue of Respect... 24 health... 25, 26, 61, 62 Changing Habits, Changing Lives... 25 Commit to Quit! Strategies for Stopping Smoking... 25 Daily Health Habits a 30 minute tip session... 25 Energy Boosters... 26 Fit for Life with Exercise... 26 Healthy Aging Living Better Longer... 26 Healthy Lunches... 26 Healthy Meal Planning... 27 Healthy Weight for Life... 27 I Can Quit -- An 8-Session Smoking Cessation Series... 27, 61 Nutrition for Life... 28 Staying Healthy as a Man... 28 Staying Healthy as a Woman... 28 Staying Healthy at Your Desk Job... 28 Take Heart -- A Healthy Heart for Life... 29 Tips for Getting a Good Night s Sleep... 29 Walking for Life... 29, 62 health and wellness Managing Your Family s Health Care Costs... 22 health care Managing Your Family s Health Care Costs... 22 Healthy Aging Living Better Longer... 26 Healthy Lunches... 26 Healthy Meal Planning... 27 Healthy Weight for Life... 27 heart health... 29 Take Heart -- A Healthy Heart for Life... 29 Helping Your Child Achieve in School -- Assisting with Homework... 33 holiday stress... 38, 39 9 Tips for Managing Holiday Stress... 38 Managing Holiday Stress... 39 How to Be a High-Performing Team Member... 51 Index 73

I I Can Quit -- An 8-Session Smoking Cessation Series... 27, 61 Identifying and Supporting Employees Under Stress... 39 identity theft... 21 Identity Theft -- Protect Your Personal Information and Money... 21 Identity Theft -- Protect Your Personal Information and Money... 21 Improving Performance Through Constructive Feedback... 37 Improving Team Effectiveness Using Behavioral Style Inventory... 45 In the Aftermath of Disaster -- Leadership Strategies... 47 In the Aftermath of Disaster -- Moving Ahead... 47 innovation (See also creativity)... 52 Motivating for Innovation -- Creating the Right Environment for New Ideas... 52 Internet Safety and Social Media What Parents Should Know... 33 investing... 23 The Basics of Investing -- Understanding the Terminology... 23 L leadership skills... 15, 36, 47, 48, 51 Basic Leadership Skills for Everyone and Every Job... 48 Developing Leadership Skills Using Leadership Assessment Tools... 36 In the Aftermath of Disaster -- Leadership Strategies... 47 Making Important Life and Business Decisions... 51 Motivating and Leading an Intergenerational Work Force... 15 learning... 56 Ongoing Learning for Success... 56 learning disability... 34, 61 Raising a Child with Special Needs... 34, 61 legal issues... 17 An Overview of Estate Planning... 21 An Overview of Legal Issues for Older Relatives... 17 Identity Theft -- Protect Your Personal Information and Money... 21 M Making Emotions Work for You... 51 Making Ends Meet on a Tight Budget... 22 Making Important Life and Business Decisions... 51 Manager QuickStart... 37 manager seminars... 63 List of Sessions for Managers Only... 63 Manager s Guide to Respecting Individual Differences... 15 Managing Holiday Stress... 39 Managing Potentially Violent Customers, Clients, and Visitors... 59 Managing Remote Workers... 46 Managing Stress -- The Road to Resiliency... 39 Managing Your ADD/ADHD Child s Behavior at Home... 33 Managing Your Family s Health Care Costs... 22 Managing Your Money in Today s Economy... 22 Managing Your Work Style to Reduce Stress... 40 74 Index

meetings... 53 Running Effective Meetings... 53 mentoring... 52 Mentoring Relationships -- Guidance for Mentees... 52 Mentoring Relationships -- Support for Mentors... 52 Mentoring Relationships -- Guidance for Mentees... 52 Mentoring Relationships -- Support for Mentors... 52 Milk Supply--How to Establish, Maintain, or Recover Your Milk Supply... 33 Motivating and Leading an Intergenerational Work Force... 15 Motivating for Innovation -- Creating the Right Environment for New Ideas... 52 motivation... 50 Giving it Your Best at Work... 50 Motivation and Willpower... 56 N Navigating Work and Life... 56 Navigating Workplace Change... 7 Negotiating Conflict... 12 networking... 49 Building Your Personal and Professional Network... 49 nutrition... 26, 27, 28, 35 Healthy Lunches... 26 Healthy Meal Planning... 27 Nutrition for Life... 28 Raising a Healthy Eater... 35 Nutrition for Life... 28 O Ongoing Learning for Success... 56 optimism... 53 Seeing the Glass as Half-Full Increasing Your Optimism at Work... 53 Options and Resources for Older Relatives... 18 organization skills... 49 Boosting Your Personal Productivity... 49 organizational change... 7 Navigating Workplace Change... 7 Overcoming Burnout... 40 overload (See also burnout)... 48 10 Strategies for Overcoming Overload... 48 P parenting... 34, 61 Being a Single Parent... 31 Being an Involved Parent -- How Much Is Too Much?... 31 Breastfeeding Basics -- Comprehensive Overview of Breastfeeding from Prenatal to Returning to Work... 31 Bullying What Parents Should Know... 32 Connecting with Your Teenager... 32 Fatherhood -- Being the Father You Want to Be... 32 Helping Your Child Achieve in School -- Assisting with Homework... 33 Internet Safety and Social Media--What Parents Should Know... 33 Managing Your ADD/ADHD Child s Behavior at Home... 33 Milk Supply-- How to Establish, Maintain, or Recover Your Milk Supply... 33 Index 75

Positive Discipline... 34 Prenatal Prep--What to Expect and How to Prepare for Breastfeeding... 34 Pumping and Bottle Feeding--The Pros, Cons, and How to Manage... 34 Raising a Child with Special Needs... 34, 61 Raising a Healthy Eater... 35 Raising Responsible Children... 35 Take Our Children to Work Day... See Take Our Children to Work Day Transitioning Back to Work While Breastfeeding Your Baby... 35 What Parents Should Know About Social Media... 35 performance management Coaching Skills -- Developing and Motivating Your Staff... 36 Conducting Performance Appraisals... 36 Developing Leadership Skills Using Leadership Assessment Tools... 36 Improving Performance Through Constructive Feedback... 37 Manager QuickStart... 37 Personal Budgeting... 23 Planning Your Lifestyle as a Retiree... 30 Positive Discipline... 34 Practicing a Relaxation Exercise... 40 Prenatal Prep--What to Expect and How to Prepare for Breastfeeding... 34 problem-solving... 11 The Basics of Collaborative Problem Solving... 11 procrastination... 54 Stop Putting It Off -- Strategies for Overcoming Procrastination... 54 productivity... 49 Boosting Your Personal Productivity... 49 Pumping and Bottle Feeding--The Pros, Cons, and How to Manage... 34 R Raising a Child with Special Needs... 34, 61 Raising a Healthy Eater... 35 Raising Responsible Children... 35 Recharge... 57 relationships... 9, 13, 21, 32, 49, 50, 55, 57 Building Strong Customer Relationships... 13 Building Trust at Work and in Your Personal Life... 9 Building Your Personal and Professional Network... 49 Couples and Money... 21 Developing an Effective Working Relationship with Your Manager... 50 Dual Career Relationships -- Balancing Work and Your Life Together... 55 Fatherhood -- Being the Father You Want to Be... 32 Staying Strong as a Couple... 57 Relax the Body, Calm the Mind... 41 remote employees... See telecommuting resilience... 38, 39 6 Tips for Managing Stress... 38 6 Ways to Bounce Back... 38 Bouncing Back -- How to Stay Resilient During Life s Challenges... 38 Managing Stress -- The Road to Resiliency... 39 Respecting Individual Differences... 16 responsibility... 35 Raising Responsible Children... 35 retirement Planning Your Lifestyle as a Retiree... 30 76 Index

Running Effective Meetings... 53 S Savvy Business Travel... 57 Seeing the Glass as Half-Full Increasing Your Optimism at Work... 53 self-esteem... 19 Silencing the Inner Critic -- Building Self-Esteem... 19 Setting Limits at Work and in Your Personal Life... 53 Silencing the Inner Critic -- Building Self-Esteem... 19 simplify... 57 Simplify -- Being Present for Life s Moments... 57 skills... 9 11, 13, 36, 50, 51, 52, 53, 54 Boosting Your Personal Productivity... 49 Building Strong Customer Relationships... 13 Coaching Skills -- Developing and Motivating Your Staff... 36 communication... See communication Getting Your Message Across Assertively... 11 Giving it Your Best at Work... 50 Goal Setting for Success at Work... 51 How to Be a High-Performing Team Member... 51 leadership... See leadership skills Making Emotions Work for You... 51 Mentoring Relationships -- Support for Mentors... 52 Running Effective Meetings... 53 Setting Limits at Work and in Your Personal Life... 53 The Basics of Collaborative Problem Solving... 11 The Basics of Planning and Prioritizing... 54 Using Behavioral Style to Explore Individual Differences and Build Interpersonal Skills... 54 sleep... 29 Tips for Getting a Good Night s Sleep... 29 smoking cessation... 25, 27, 61 Commit to Quit! Strategties for Stopping Smoking... 25 I Can Quit -- An 8-Session Smoking Cessation Series... 27, 61 special needs Managing Your ADD/ADHD Child s Behavior at Home... 33 Raising a Child with Special Needs... 34, 61 Staying Healthy as a Man... 28 Staying Healthy as a Woman... 28 Staying Healthy at Your Desk Job... 28 Staying Strong as a Couple... 57 Stop Putting It Off -- Strategies for Overcoming Procrastination... 54 stress management... 38 41 6 Tips for Managing Stress... 38 6 Ways to Bounce Back... 38 9 Tips for Managing Holiday Stress... 38 Bouncing Back -- How to Stay Resilient During Life s Challenges... 38 Identifying and Supporting Employees Under Stress... 39 Managing Holiday Stress... 39 Managing Stress -- The Road to Resiliency... 39 Managing Your Work Style to Reduce Stress... 40 Overcoming Burnout... 40 Practicing a Relaxation Exercise... 40 Recharge... 57 Relax the Body, Calm the Mind... 41 substance abuse... 42 43 DOT Reasonable Suspicion Supervisory Training... 42 Index 77

Substance Abuse in the Workplace -- Recognizing the Abusing Employee... 42 Workplace Substance Abuse -- Everybody Loses... 43 Substance Abuse in the Workplace -- Recognizing the Abusing Employee... 42 Success Strategies for Virtual Employees... 46 support groups... 17, 61 62 Elder Care Support Group... 17, 61 I Can Quit -- An 8-Session Smoking Cessation Series... 61 Raising a Child with Special Needs... 34, 61 Walking for Life... 62 Supporting Employees Following a Critical Incident... 47 T Take Heart -- A Healthy Heart for Life... 29 Take Our Children to Work Day... 44 Take Our Daughters/Sons to Work Day... 44 Take Our Daughters/Sons to Work Day... 44 Talking with Your Parents About Their Future... 18 team development... 45, 51 Creating a Positive Work Environment... 45 How to Be a High-Performing Team Member... 51 Improving Team Effectiveness Using Behavioral Style Inventory... 45 Team Development... 45 Team Development... 45 telecommuting... 46 Managing Remote Workers... 46 Success Strategies for Virtual Employees... 46 The ABCs of Consumer Debt... 23 The Basics of Collaborative Problem Solving... 11 The Basics of Investing -- Understanding the Terminology... 23 The Basics of Planning and Prioritizing... 54 The Emotions of Caregiving... 18 Tips for Getting a Good Night s Sleep... 29 transition... 8 Transition Management... 8 Transition Management for Employees... 8 Transition Management... 8 Transition Management for Employees... 8 Transitioning Back to Work While Breastfeeding Your Baby... 35 traumatic events... 47, 59 Crisis Management Team Training... 59 In the Aftermath of Disaster -- Leadership Strategies... 47 In the Aftermath of Disaster -- Moving Ahead... 47 Supporting Employees Following a Critical Incident... 47 travel... 57 Savvy Business Travel... 57 trust... 9 Building Trust at Work and in Your Personal Life... 9 U Understanding and Managing Diversity... 16 Understanding Intergenerational Teams... 16 78 Index

Understanding the Difference Between Depression and the Blues... 20 Using Behavioral Style to Explore Individual Differences and Build Interpersonal Skills... 54 V virtual teams Success Strategies for Virtual Employees... 46 W walking... 29, 62 Walking for Life... 29, 62 Walking for Life... 29, 62 weight management... 27 Healthy Weight for Life... 27 What I Meant Was -- Basic Communication Skills... 11 What Parents Should Know About Social Media... 35 work environment... 45, 52 Creating a Positive Work Environment... 45 Motivating for Innovation -- Creating the Right Environment for New Ideas... 52 Working with Customers in Financial Crisis... 13 Working Woman s Survival Course -- Practical Help for Creating Balance in Your Life... 58 work-life solutions... 55 58 Balancing Shift Work and Family/Personal Life... 55 Conquering Clutter... 55 Dual Career Relationships Balancing Work and Your Life Together... 55 Motivation and Willpower... 56 Navigating Work and Life... 56 Ongoing Learning for Success... 56 Recharge... 57 Savvy Business Travel... 57 Simplify -- Being Present for Life s Moments... 57 Staying Strong as a Couple... 57 Working Woman s Survival Course -- Practical Help for Creating Balance in Your Life... 58 Workplace Substance Abuse -- Everybody Loses... 43 workplace violence... 59 60 Crisis Management Team Training... 59 Managing Potentially Violent Customers, Clients, and Visitors... 59 Supporting Employees Following a Critical Incident... 47 Workplace Violence Prevention... 59 Workplace Violence Prevention and Intervention... 60 Workplace Violence Prevention... 59 Workplace Violence Prevention and Intervention... 60 Index 79