News from your Employee Assistance Program

Transcription

1 News from your Employee Assistance Program Did you know. Anthem s EAP website offers members access to 98 interactive, online courses developed by QuicKnowledge that cover a wide range of personal and professional growth topics. Courses have been designed to target very specific content so that most members can complete a course within minutes. Members create a personal user name and password and may print a Certificate of Completion when they finish a Skill Builder. You and members can choose from the following topics: Accountability Achieving Consensus Achieving Personal Goals Applying Emotional Intelligence in the Workplace Applying Leadership Essentials Appreciating Personality Differences Balancing Work and Family Basics of Budgeting Basics of Effective Communication Basics of Effective Selling Becoming an Effective Team Member Behavior-Based Interviewing Skills for Employers Behavior-Based Interviewing Skills for Job Candidates

2 Benchmarking Basics Building a Successful Team Building Strong Customer Relationships Building Trust and Credibility Business Conversation Skills New 12/11 Business Etiquette and Professionalism Business Travel in Today's Environment Business Writing Basics Choosing a Child Care Provider Closing the Sale Coaching and Counseling Communicating Your Vision Conducting Performance Reviews Conflict Intervention Coping With Criticism Creating a Strong Leadership Team Creating an Effective Sales Team Critical Thinking Dealing with Difficult Customers Dealing With Office Politics Dealing With Violence in the Workplace Delegating Developing a Child's Critical Thinking Skills Developing a Strategic Plan Developing Assertiveness Discharging Employees

3 Disciplining and Redirecting Employees Emergency Management for Business Empowerment Ethics in Business Executive to Employee Communication Strategies Financial Basics for Non-Financial Managers Guardianship Decisions for Elderly Loved Ones Influencing Others Intercultural Business Etiquette Internet Basics Interviewing Job Candidates Interviewing Skills For Job Candidates Keys to Effective Listening Leadership Skills For Women Leading Effective Meetings Leading Effective Teams Maintaining a Drug-Free Workplace Maintaining a Healthy Business Lifestyle Managing a Virtual Office Managing Change Managing Disagreement Managing Negative People Managing Projects Managing Stress Managing Your 401K Mastering Cold Calls

4 Measuring Customer Satisfaction Mentoring Motivating Employees Moving from Technical Specialist to Supervisor Moving from Trainer to Performance Consultant Negotiating For Sales Professionals Obeying Equal Employment Opportunity Laws Organizing Your Workspace Orienting New Employees OSHA Basics for Managers Overcoming the Loss of a Loved One Personal Financial Planning Presentation Skills Preventing Sexual Harassment for Employees Preventing Sexual Harassment in Your Organization (for Leaders) Providing Effective Feedback Qualifying Sales Prospects Recognizing and Avoiding Burnout Recognizing and Managing Anger Recognizing Employee Performance Recognizing Signals of Violence in Children Retaining Valuable Employees Setting Performance Goals and Expectations Solving Problems as a Team Succeeding as a Supervisor Succeeding as an Administrative Assistant

5 Successful Negotiation Telephone Sales Skills Telephone Skills for Quality Customer Service Time Management Understanding and Using Contracts Valuing Diversity Writing Effective To access skill builders simply enter the title in the search field click enter and scroll down it is that easy. ***Skill Builders are compatible with Windows operating systems and Internet Explorer. Development of Skill Builders that are compatible with additional operating systems and browsers is planned for Sincerely, Your EAP Team 27367ANEENABS Anthem Blue Cross and Blue Shield is the trade name of: In Colorado: Rocky Mountain Hospital and Medical Service, Inc. HMO products underwritten by HMO Colorado, Inc. In Connecticut: Anthem Health Plans, Inc. In Indiana: Anthem Insurance Companies, Inc. In Kentucky: Anthem Health Plans of Kentucky, Inc. In Maine: Anthem Health Plans of Maine, Inc. In Missouri (excluding 30 counties in the Kansas City area): RightCHOICE Managed Care, Inc. (RIT), Healthy Alliance Life Insurance Company (HALIC), and HMO Missouri, Inc. RIT and certain affiliates administer non-hmo benefits underwritten by HALIC and HMO benefits underwritten by HMO Missouri, Inc. RIT and certain affiliates only provide administrative services for self-funded plans and do not underwrite benefits. In Nevada: Rocky Mountain Hospital and Medical Service, Inc. HMO products underwritten by HMO Colorado, Inc., dba HMO Nevada. In New Hampshire: Anthem Health Plans of New Hampshire, Inc. In Ohio: Community Insurance Company. In Virginia: Anthem Health Plans of Virginia, Inc. trades as Anthem Blue Cross and Blue Shield in Virginia, and its service area is all of Virginia except for the City of Fairfax, the Town of Vienna, and the area east of State Route 123. In Wisconsin: Blue Cross Blue Shield of Wisconsin (BCBSWi), which underwrites or administers the PPO and indemnity policies; Compcare Health Services Insurance Corporation (Compcare), which underwrites or administers the HMO policies; and Compcare and BCBSWi collectively, which underwrite or administer the POS policies. Independent licensees of the Blue Cross and Blue Shield Association. ANTHEM is a registered trademark of Anthem Insurance Companies, Inc. The Blue Cross and Blue Shield names and symbols are registered marks of the Blue Cross and Blue Shield Association.