ASSERTIVENESS AND PERSUASION SKILLS
|
|
- Henry Howard
- 7 years ago
- Views:
Transcription
1 TROY CONTINUTING EDUCATION AND ARCTURUS TRAINING ACADEMY PERSONAL ENRICHMENT WORKSHOPS ASSERTIVENESS AND PERSUASION SKILLS Do you find yourself saying Yes when you want to say No? Do you end up agreeing when you want to disagree? Do you feel that you should never displease other people? Do you accept commitments that may be dumped on you because you agree with every request? Are you able to communicate without fear? Do you find that at times you may get angry and frustrated when someone disagrees or challenges you and you may react in anger, or to avoid conflict you may not react at all, or you may just give in. These situations can cause a lot of stress. If these are behaviors you want to change, then you need to become more assertive. By becoming assertive you will be able to say what you want to say without fear or anger or anxiety. It is a skill that can be learnt, and it can lead to better interpersonal relationships and reduced stress. Assertiveness also is related to a sense of self- worth and self-esteem. In schools and work situations assertiveness skills are essential to respond to bullies and bullying behaviors. Assertiveness is also closely related to persuasion skills. Persuasion refers to making others see your point of view. There are many ways to effectively persuade others without getting into conflicts. This workshop teaches participants skills necessary to develop assertiveness. By the end of the workshop participants will be able to 1. Differentiate between being assertive, aggressive and passive in different situations 2. Assess one s own communication and assertiveness style 3. Identify barriers to communication that may lead to non- assertive responses 4. Practice non- verbal communication skills, listening and questioning skills related to assertive communication 5. Relate assertiveness skills to persuasion skills 6. Identify different methods of persuasion and Practice different persuasion skills 7. Use techniques to get over fear and anxiety related to becoming assertive Pedagogy: The workshop is highly interactive. Apart from instructor led session, there are many role plays that give participants an opportunity to practice being assertive and practice persuasion skills. The workshop also includes self-assessments and games
2 STRESS MANAGEMENT In our fast paced, fast changing world, stress has become inevitable in our personal life, and work life. We experience the effects of stress, both physical and emotional. Stress is the number one cause for heart disease, diabetes, chronic illnesses and ailments, suppressed immunity, sleep disorders, anxiety, depression and other psychosomatic conditions. It also affects our interpersonal relations. Stress cannot be eliminated from life; however, it can be handled through different stress management techniques and coping mechanisms. This workshop will help provide participants an insight into the various sources of stress, and ways to manage it, so that they can take charge of their health and improve their quality of life The workshop will help participants to Describe the mind body relation and effects of stress Define the causes and nature of stress Identify different sources of stress in their life Identify their personality styles and relate these to stress Determine how stress affects their relationships and life Practice certain techniques that will help manage stress and attain well being Pedagogy: Training will include instructor led sessions with conceptual inputs, self-assessments, interactions through discussion, watching a video clip. Different Stress Management techniques will be demonstrated. All participants will get handouts of tools and other resources Note: If a participant wants he/ she can request the facilitator to include content about any particular stress-related issue in the workshop
3 TRANSACTIONAL ANALYSIS FOR INTERPERSONAL EFFECTIVENESS Transactional Analysis (TA) is a framework that helps us to understand ourselves and the ways and patterns in which we communicate with others. This technique is used by therapists to help people improve the way people interact with each other. But this framework can be applied by any individual in his/ her personal and professional life to achieve effective interpersonal interactions. By applying the concepts of TA, one can communicate more effectively and empathetically with others, and improve one s interpersonal interactions- with spouses and significant others, with children, with co-workers. The workshop covers basic concepts like ego states to complex concepts such as games that define many self- defeating interaction patterns. The participants will discover their own ego states and patterns of interactions and communications The objective of the program is to help participants to be effective in their relationships in their personal and professional lives. In this workshop, participants will be able to: 1. Define their own communication styles and patterns 2. Identify the ego states of communication 3. Practice to communicate through positive states 4. Identify negative patterns and games in their communications 5. Identify ways to break ineffective and negative communication habits 6. Apply concepts of Transactional Analysis to their communication and interpersonal interactions Pedagogy: The program is highly interactive, focusing on self-discovery and discussion and a number of practice questions. Role plays, case-lets and movie clips are used in the workshop along with inputs from the instructor
4 RESOLVING INTERPERSONAL CONFLICTS Conflicts and disagreements are a part of everyday life. However, not all of us deal with it effectively. Some of us do not like conflicts and would avoid them at all cost, some of us have a need to win at all costs. These differences in personalities and attitudes can lead to conflicts within and among us. Each one of us has a natural way of handling conflict- in what situations would that be effective? What are the ways that we can deal with the conflicts with least amount of stress, frustration, anxiety or anger? What is our natural way of handling conflict? Is there an effective way of handling conflict? This workshop helps participants understand their own conflict handling styles, their reactions to conflict, and how they can develop more effective ways to deal with interpersonal conflict. The workshop also has a session on intrapersonal conflict that is conflict within the person s mind that can cause much stress. Ways to handle the internal conflict are also discussed and demonstrated By the end of the workshop the participants will be able to 1. Define their own personal conflict handling styles 2. Describe the dynamics of conflict and be ready to deal with conflicts 3. Develop flexibility in conflict handling situations 4. Consider some solutions for resolving ongoing conflicts 5. Apply some of the methods of conflict resolution to resolve their internal conflicts Pedagogy: The program consists of instructor-led sessions, self-assessments, role plays, case studies, discussions and other methods.
5 ACTIVE LISTENING While there is a clamor to become better speakers and talkers, the art of listening is slowly fading. Everyone is in a hurry to make him-self/ her-self heard, and seldom do we pause to listen to what the other person is saying. Listening is a skill that is fast fading from our lives. While listening is such a critical component of any effective communication, as feedback depends on listening, we listen with only 25% efficiency. Listening is a vital skill, by which we get more information, build trusting relationships and build better teams, and handle conflict better. When you listen to the other person, you are motivating him/ her; you are gaining his/ her trust and commitment. Whether it is your child or spouse, listening skills can help strengthen relationships. We may also contribute to someone s personal sense of wellbeing by being there to listen to them. By attending this workshop participants will be able to: 1. Identify their own listening styles 2. Practice the skills of active listening 3. Overcome barriers to become an effective listener 4. Become more empathetic in listening 5. Apply the non-verbal and body language appropriately to become effective listener 6. Become more effective in communication skills Pedagogy: This workshop is highly interactive that includes apart from the instructor led session, self- assessments, different role plays, video clips, games and exercises
6 EMOTIONAL INTELLIGENCE To be effective and successful, it is not just intelligence (IQ) that counts. Success depends on a number of factors like personality traits and interpersonal skills. One of the elements that is related to success is Emotional Intelligence. It is related to perceiving, understanding, using and managing emotions effectively. Emotional Intelligence has been related to many different Personality and other factors. It is necessary to be aware of our Emotional Quotient (EQ) so that we learn skills related to the different factors of EQ, and learn to identify, manage and use our emotions in different personal and interpersonal situations. 1 In this workshop the participants will learn to: 1. Define emotional intelligence 2. Identify and label emotions 3. Assess their emotional intelligence 4. Identify their strengths and weaknesses on the different factors and scales of EQ 5. Practice skills related to emotional intelligence 6. Regulate their emotions better 7. Manage emotions in different situations for better personal life and effective interpersonal relationships Pedagogy: The program consists of instructor-led sessions, self-assessments, role plays and discussions, demonstration of some techniques to become more effective at using EI for interpersonal effectiveness 1* Reference: Picture courtesy:
7 Facilitator: Dr. Swati Karve. Dr. Karve has a Masters in Clinical Psychology, PhD in Organizational Psychology, and Diploma in Management. She has 20 years of experience as a faculty, corporate trainer, counselor and consultant. She has a certificate in Cognitive Behavior Therapy from Beck Institute, Philadelphia, and has worked as a psychotherapist in India. She has been a corporate trainer for about 20 years, and has designed and facilitated workshops in different modules in leadership, management, interpersonal skills and personal development for all levels of employees, including senior management. She has conducted customized training for different adult and youth groups. Currently she is an Adjunct Faculty in Psychology and Management at UD Mercy and Walsh College, Serves on the Board of Detroit chapter of the American Society for Training and Development (ASTD), is a published author for the National ASTD, She is a member of the Automation Alley, Troy, and Serves on the on their Workforce and Education and Business Growth Committees.
Emotional Quotient. Michael Sample. CEO Sample Co. 5-22-2013. Your Address Here Your Phone Number Here Your Email Address Here
Emotional Quotient CEO Sample Co. 5-22-2013 Introduction The Emotional Quotient report looks at a person's emotional intelligence, which is the ability to sense, understand and effectively apply the power
More informationConflict Management Styles Center for Student Leadership Resources
Conflict Management Styles Center for Student Leadership Resources The proverbs listed below can be thought of as descriptions of some of the different strategies for resolving conflict. Proverbs state
More informationSeminars and Trainings
Seminars and Trainings CMG Associates specializes in providing customized training programs for businesses of every size and type. Rapid change and competing pressures are defining features of today s
More informationEmotional Intelligence Self Assessment
Emotional Intelligence Self Assessment Emotional Intelligence When people in the workplace do not act with Emotional Intelligence (EQ) the costs can be great: low morale, bitter conflict and stress all
More informationSCHOOL SOCIAL WORK NATIONAL STANDARDS
SCHOOL SOCIAL WORK ASSOCIATION OF AMERICA Improving academic and behavioral outcomes through social emotional learning. INTRODUCTION & REFERENCES REFERENCES Collaborative for Academic, Social, and Emotional
More informationNational Health Education Standards: For Students
National Health Education Standards: For Students HEALTH EDUCATION STANDARD 1: Students will comprehend concepts related to health promotion and disease prevention. Basic to health education is a foundation
More informationWhat is emotional intelligence?
What is emotional intelligence? Emotional intelligence is the ability to identify, use, understand, and manage your emotions in positive and constructive ways. It's about recognizing your own emotional
More informationCommunication Process
Welcome and Introductions Lesson 7 Communication Process Overview: This lesson teaches learners to define the elements of effective communication and its process. It will focus on communication as the
More informationHEALTH 4 DEPRESSION, OTHER EMOTIONS, AND HEALTH
HEALTH 4 DEPRESSION, OTHER EMOTIONS, AND HEALTH GOALS FOR LEADERS To talk about the connection between certain emotions (anger, anxiety, fear, and sadness and health) To talk about ways to manage feelings
More informationDEVELOPING EFFECTIVE COMMUNICATION SKILLS
DEVELOPING EFFECTIVE COMMUNICATION SKILLS Being able to communicate effectively with others is important to our psychological well-being for a number of important reasons. Communication allows us to convey
More informationEmotional Intelligence Why does it matter?
Emotional Intelligence Why does it matter? Created by Nancy M. Campbell nancy@nmcampbell.com 1 Ideal Self Practicing Real Self Trusting Relationships My Strengths Experimenting My Learning Agenda My Gaps
More informationGeorgia Performance Standards. Health Education
HIGH SCHOOL Students in high school demonstrate comprehensive health knowledge and skills. Their behaviors reflect a conceptual understanding of the issues associated with maintaining good personal health.
More informationLinked Core Abilities
Courtesy of Army JROTC U2C4L3 Negotiating Key Words: Negotiation Principled Negotiation What You Will Learn to Do Negotiate a win/win solution for a given situation Linked Core Abilities Communicate using
More informationWORKSHOPS and PRESENTATIONS. Offered by the Employee Assistance Program and the Program of Assistance for Students
WORKSHOPS and PRESENTATIONS Offered by the Employee Assistance Program and the Program of Assistance for Students WORKSHOPS EAP/PAS Workshops 2 Topic Page 1. Anger Management / Handling Emotions 3 2. Stress
More informationBullying. Take Action Against. stealing money. switching seats in the classroom. spreading rumors. pushing & tripping
switching seats in the classroom stealing money Take Action Against Bullying spreading rumors pushing & tripping U.S. DEPARTMENT OF HEALTH & HUMAN SERVICES Substance Abuse and Mental Health Services Administration
More informationInterpersonal Skills. Leadership, Change Management and Team Building
Interpersonal Skills Leadership, Change Management and Team Building Capital s Learning and Development team design and deliver tailored skills and competency based programmes to meet your wide range of
More informationCOMMUNICATION & INTERPERSONAL SKILLS Chapter 5
COMMUNICATION & INTERPERSONAL SKILLS Chapter 5 Maslow s Hierarchy of Needs Interpersonal means between persons. Behavior is how people act, what they say and do. In conversation, a person behaves according
More informationCoping With Stress and Anxiety
Coping With Stress and Anxiety Stress and anxiety are the fight-and-flight instincts that are your body s way of responding to emergencies. An intruder crawling through your bedroom window in the dark
More informationCommunication and Problem Solving
INSTRUCTOR S GUIDE Communication and Problem Solving First Edition, 2006 California Childcare Health Program Administered by the University of California, San Francisco School of Nursing, Department of
More informationCustomer Experience Outlines
Customer Experience Outlines Professional Persuasive Language Customer satisfaction is a feeling and a perception. The consummate professional manages perception so that the customer always feels cared
More informationChapter One Love Is the Foundation. For Group Discussion. Notes
Group Study Guide How can you learn to speak each of the fi ve love languages with your children and fi ll their love tank? This interactive guide includes study questions and exercises for you, for your
More information6864 NE 14th Street, Suite 5 Ankeny, IA 50023 800.277.8145 Toll free 515.289.4567 Dsm area www.ifapa.org Website ifapa@ifapa.
About IFAPA The Iowa Foster and Adoptive Parents Association (IFAPA) is a non profit organization serving as a resource to foster, adoptive and kinship families in Iowa. Membership with IFAPA is free for
More informationHOW PARENTS CAN HELP THEIR CHILD COPE WITH A CHRONIC ILLNESS
CENTER FOR EFFECTIVE PARENTING HOW PARENTS CAN HELP THEIR CHILD COPE WITH A CHRONIC ILLNESS Parenting a chronically ill child is a challenge. Having a child with a chronic illness is stressful for any
More informationHow To Be A Successful Leader
Leadership Development Program (Level I and Level II) PR O GR A M OV ER V IE W Our Leadership Development Programs (LDP Level I and Level II) are designed to address the development needs of managers and
More informationAssertive Communication
Using assertive communication is an important part of recovery from drugs and alcohol. Being assertive can help you express your opinions and feelings, make requests of others and respond to requests of
More informationPerformance objectives Determinant Change objective Theoretical Method Practical application. thoughts differing. 2. Tailoring. Demonstrate how to
Table 1 POs, determinants, COs, theoretical methods and practical applications of Online Pestkoppenstoppen Performance objectives Determinant Change objective Theoretical Method Practical application 1.
More informationYou Make Me So Mad! The Presenter. Main Topics. Discuss the five natural emotions of humans. Discuss the effects anger has on the brain
You Make Me So Mad! The Presenter Jennifer Alfonso Jennifer Alfonso, MBA, MSW, LCSW-C is a nationally recognized expert and speaker on anger and stress management, conflict resolution, effective communication,
More informationWHY DO WE HAVE EMOTIONS?
WHY DO WE HAVE EMOTIONS? Why do we have emotions? This is an excellent question! Did you think: Emotions make us human or They help us feel? These are partly correct. Emotions do define us as humans and
More informationEvidence Based Social Skill Instruction Programs
Evidence Based Social Skill Instruction Programs The following is not intended to provide a complete list of evidence based programs, but represents a collection of programs that incorporate evidence based
More informationTeam Building. HR can provide you with support for building effective team work.
Team Building HR can provide you with support for building effective team work. Developing Effective Teams Model Typically we work with the leader or a smaller working group to determine what they would
More informationTheories and Principles of Interpersonal Communication. Stephanie Kellogg
Interpersonal Communication 1 Theories and Principles of Interpersonal Communication Stephanie Kellogg Teaching Module COM 5600 Dr. Chad Edwards February 19, 2007 Interpersonal Communication 2 Theories
More informationThe Competent Communicator Manual
The Competent Communicator Manual Speech 1: The Ice Breaker For your first speech project, you will introduce yourself to your fellow club members and give them some information about your background,
More informationCase Formulation in Cognitive-Behavioral Therapy. What is Case Formulation? Rationale 12/2/2009
Case Formulation in Cognitive-Behavioral Therapy What is Case Formulation? A set of hypotheses regarding what variables serve as causes, triggers, or maintaining factors for a person s problems Description
More informationTherapy and Professional Training Specialists. www.mifamilytherapy.com
Therapy and Professional Training Specialists www.mifamilytherapy.com Help When it s Needed Everyone at some point is faced with challenges that require extra thought and attention. Most of the time people
More informationPromoting Self Esteem and Positive Identity While Reducing Anxiety and Depression in Dyslexic Children
Promoting Self Esteem and Positive Identity While Reducing Anxiety and Depression in Dyslexic Children Presented by: Roberto Olivardia, Ph.D. Harvard Medical School Roberto_olivardia@hms.harvard.edu Dr.
More informationMANAGING DIFFICULT BEHAVIOUR
MANAGING DIFFICULT BEHAVIOUR All materials Lindsay Wright. This pack for sample purposes only and not for re-use. 1 WHAT IS CONFLICT Conflict can be defined as a difference in view between stakeholders;
More informationAssertiveness and Self-Confidence Student Manual Corporate Training Materials
Assertiveness and Self-Confidence Student Manual Corporate Training Materials TABLE OF CONTENTS Module One: Getting Started...4 Workshop Objectives... 5 Module Two: What Does Self-Confidence Mean To You?...6
More informationWhat was the impact for you? For the patient? How did it turn out? How has this helped you in your job? What was the result?
EXAMPLE VALUE BASED INTERVIEW QUESTIONS VALUE LEADING QUESTION FOLLOW UP QUESTIONS KEY CRITERIA Compassion Give me an example of a time when you were particularly perceptive regarding a Describe what you
More informationAre your employees: Miss Miller s Institute will train your employees in: huge benefits for your company.
CORPORATE SOLUTIONS My sincere goal as an educator is to strengthen and refine talent. At MMI we meet this goal through effective and engaging training tailored to the needs of each company. Miss Miller
More informationStatewide Healthcare Curriculum: Career Development Module
Statewide Healthcare Curriculum: Introduction ----------------------------------------------------------------------------iii Module Outline -----------------------------------------------------------------------vii
More informationACADEMIC DIRECTOR: Carla Marquez-Lewis Email Contact: THE PROGRAM Career and Advanced Study Prospects Program Requirements
Psychology (BA) ACADEMIC DIRECTOR: Carla Marquez-Lewis CUNY School of Professional Studies 101 West 31 st Street, 7 th Floor New York, NY 10001 Email Contact: Carla Marquez-Lewis, carla.marquez-lewis@cuny.edu
More informationComprehensive Resilience Module
Resilience And Risk Reduction Comprehensive Resilience Module Spiritual Dimension Meditation Meditation Overview There are many types of meditation that can help you develop your human spirit and build
More informationLaGuardia Community College Department of Human Resources CUSTOMER SERVICE COMMUNICATION SKILLS INTERPERSONAL SKILLS E-MAIL & TELEPHONE TECHNIQUES
LaGuardia Community College Department of Human Resources CUSTOMER SERVICE COMMUNICATION SKILLS INTERPERSONAL SKILLS E-MAIL & TELEPHONE TECHNIQUES 1 This Workshop Provides Strategies to: Deliver quality
More informationRespect Handout. You receive respect when you show others respect regardless of how they treat you.
RESPECT -- THE WILL TO UNDERSTAND Part Two Heading in Decent People, Decent Company: How to Lead with Character at Work and in Life by Robert Turknett and Carolyn Turknett, 2005 Respect Handout Respect
More informationDeveloping Personal Resilience
In-house training course details Developing Personal Resilience Personal resilience is arguably the most important resource for coping well during stressful times. Overview Resilience is the ability to
More informationPart 5. Dinosaur School Notes to Teachers. 1. Introduction. 2. Iguanodon Unit: How to be Successful in School
Part 5 Dinosaur School Notes to Teachers 1. Introduction 2. Iguanodon Unit: How to be Successful in School 3 & 4. Triceratops Unit: Detecting, Understanding and Talking About Feelings 5. Stegosaurus Unit:
More informationEducation & Training Plan. Stress Management Coach Certificate Program
Ed27 (Created 9-10-15) Office of Professional & Continuing Education 301 OD Smith Hall Auburn, AL 36849 http://www.auburn.edu/mycaa Contact: Shavon Williams 334-844-3108 Last revised April 16, 2015 Auburn
More informationStandards for Student Interpersonal Skills
Standards for Student Interpersonal Skills Grades PreK 12 Pennsylvania Department of Education TABLE OF CONTENTS Introduction. THE ACADEMIC STANDARDS Self-Awareness and Self-Management.. A. Managing Emotions
More informationAlso by Preston C. Ni
1 Also by Preston C. Ni Communication Success with Four Personality Types How to Communicate Effectively and Handle Difficult People, 2 nd Edition Wealth Building Values, Attitudes, and Habits Branding
More informationSelf-Care for New Child Welfare Workers: Time Management, Stress Management and Social Worker Safety Boilerplate Outline
Self-Care for New Child Welfare Workers: Time Management, Stress Management and Social Boilerplate Outline COMPETENCIES & LEARNING OBJECTIVES RELEVANT CHILD WELFARE OUTCOMES: Well being 1 Families have
More informationSt. John s Church of England Junior School. Policy for Stress Management
St. John s Church of England Junior School Policy for Stress Management Review Date: September 2012 Policy to be reviewed next: September 2014 ST. JOHN S C OF E JUNIOR SCHOOL STRESS MANAGEMENT FRAMEWORK
More informationWhy Accountability Matters
PREVIEW GUIDE Why Accountability Matters Table of Contents: Sample Pages from Leader s Guide...pgs. 2-8 Program Information and Pricing...pgs. 9-10 Leader s Guide Can We Count on You? CRM Learning s Can
More informationInsecure Attachment and Reactive Attachment Disorder
Attachment Disorders Insecure Attachment and Reactive Attachment Disorder When infants and young children have a loving caregiver consistently responding to their needs, they build a secure attachment.
More informationObjective: Identify effects of stress on everyday issues and strategies to reduce or control stress.
Lesson Plan: Dealing with Stress Objective: Identify effects of stress on everyday issues and strategies to reduce or control stress. Time: 45-60 minutes Structure: On-line homework before class (Stress
More informationLearning how you Learn.
Learning how you Learn. A guide to learning styles and the benefits of understanding yours You are a unique learner. No one else learns in exactly the same way you do. There are many benefits to discovering
More informationSpiritual Intelligence and Why It Matters. by Cindy Wigglesworth President Deep Change, Inc.
Spiritual Intelligence and Why It Matters by Cindy Wigglesworth President Deep Change, Inc. The Field of Intelligence In 1905 Alfred Binet and Theodore Simon developed the first modern intelligence test.
More informationConflict in Organizations
Joel A. DiGirolamo, BSEE, MBA, MS Psychology Conflict in Organizations Agenda Background When Conflict Arises Good Conflict Tools Going Postal Is the homicide rate for postal workers higher or lower than
More informationTreatment Planning. The Key to Effective Client Documentation. Adapted from OFMQ s 2002 provider training.
Treatment Planning The Key to Effective Client Documentation Adapted from OFMQ s 2002 provider training. 1 Models Medical Model Diagnosis Psych Eval Problems Symptoms Psycho/Social/Behavioral Model Diagnosis
More informationTHE BEHAVIORAL-BASED INTERVIEW
THE BEHAVIORAL-BASED INTERVIEW When interviewing candidates for a position at your facility, it is important to remember that it is important to ask questions beyond what can be found on a Curriculum Vitae.
More informationExecutive Leadership Series
Executive Leadership Series Executive Leadership Series The Executive Leadership Series is designed for leaders who are in the CEO/President role at their organization. Each session will follow this basic
More informationInfusion of School Bullying Prevention Into Guidance Curriculum. Significance of Bullying Prevention Program
Infusion of School Bullying Prevention Into Guidance Curriculum October, 29, 2007 Charleston, SC Insoo Oh, Ph.D. Assistant Professor University of South Carolina Significance of Bullying Prevention Program
More informationOUR MISSION. WE HELP YOU TO ACHIEVE WELLBEING. Your Wellbeing.
OUR MISSION. Your Wellbeing. WE HELP YOU TO ACHIEVE WELLBEING 01 OUR FOCUS. Develop employee s total potential. HELP EMPLOYEES GET FIT, GET WELL, GET INSPIRED TO EXPERIENCE ULTIMATE BLISS IN LIFE. 02 WORK-RELATED
More informationWhat is Sport Psychology?
What is Sport Psychology? The application of psychological theory and methods to the study of behavior resulting from or directly related to involvement in sport and physical activity. Examining the psychological
More informationEffective People Management Interpersonal Skills for Managers. 23-25 April 2013 Danilovgrad, Montenegro PROVISIONAL PROGRAMME
Effective People Management Interpersonal Skills for Managers 23-25 April 2013 Danilovgrad, Montenegro PROVISIONAL PROGRAMME Background Effective people management requires that managers use a range of
More informationStress Management. comprehend stress, (2) manage it and (3) respond positively to stress management as it applies to their life and goals.
xxx Lesson 22 Stress Management Overview: Stress Management is a lesson that helps learners to understand that stress is a part of everyone s life. This lesson focuses on how learners are feeling and what
More informationNLP Practitioner Certification for professionals UNLEASH YOUR POWER AND ACHIEVE SUCCESS & HAPPINESS
UNLEASH YOUR POWER AND ACHIEVE SUCCESS & HAPPINESS NLP Practitioner Certification for professionals LEADERSHIP DEVELOPMENT PROGRAM WARNING Attending this seminar could result in long-lasting positive change
More informationPSYCH 33 Psychology of Personal and Social Adjustment Spring 2010
PSYCH 33 Psychology of Personal and Social Adjustment Spring 2010 Section: 66302 Date/Time: TTh 12:40 2:00 pm Room: 1091 Instructor: Jan Tice email: jatice@cabrillo.edu Phone: 427-0469 Office: 11-12:30
More informationCaring for depression
Caring for depression Aetna Health Connections SM Disease Management Program Get information. Get help. Get better. 21.05.300.1 B (6/08) Get back to being you How this guide can help you Having an ongoing
More informationPositive Coping with Rheumatoid Arthritis a skills workshop
Positive Coping with Rheumatoid Arthritis a skills workshop About this workshop Created by: Dan Bilsker PhD Centre for Applied Research in Mental Health & Addiction Faculty of Health Sciences, Simon Fraser
More informationSocial Skills for Kids with ADD (ADHD)
Social Skills for Kids with ADD (ADHD) "Nobody wants to play with me." "I never get invited to birthday parties." "The kids were teasing me today at school." "I don't fit in." Sound familiar? We've all
More information430 CURRICULUM AND SYLLABUS for Classes XI & XII
430 CURRICULUM AND SYLLABUS for Classes XI & XII PSYCHOLOGY CLASS XI (THEORY) One Paper Time: 3 Hours 70 Marks 180 Periods Unit Unitwise Weightage Marks I What is Psychology? 6 I Methods of Enquiry in
More informationManaging Resistance to Change. The Quality Academy Tutorial 16
Managing Resistance to Change The Quality Academy Tutorial 16 Learning Objectives: You Will Learn About Reasons people resist change Approaches that support change management Strategies to address resistance
More informationAdministrative Support Professionals Competency Framework. The Centre for Learning and Development
Administrative Support Professionals Competency Framework The Centre for Learning and Development Table of Contents 01. Acknowledgements...3 02. Introduction...4 03. Background...5 04. Competency Assessment
More informationSigmaRADIUS Leadership Effectiveness Report
SigmaRADIUS Leadership Effectiveness Report Sample Report NOTE This is a sample report, containing illustrative results for only two dimensions on which 360 performance ratings were obtained. The full
More informationPsychodynamic Psychotherapy Deborah L. Cabaniss, M.D.
Psychodynamic Psychotherapy Deborah L. Cabaniss, M.D. I. Definitions A. Psychotherapy Psychotherapy is the umbrella term for a number of therapies that aim at treating problems that affect the mind (psyche).
More informationChecklist: Timeline for Assessment (Sample) Early Childhood Classes: Oaklawn School
Sept. 1 14 Sept. 15 30 Oct.1 15 Oct.16 31 Nov. 1 15 Checklist: Timeline for Assessment (Sample) Early Childhood Classes: Oaklawn School Social Attributes Checklist (Existing/Ready-made) Williams s Motor
More informationdealing with a depression diagnosis
tips for dealing with a depression diagnosis 2011 www.heretohelp.bc.ca No one wants to feel unwell. Talking to your doctor or other health professional about problems with your mood is an important first
More informationImproving Safety Communication Skills: Becoming an Empathic Communicator
Session 716 Improving Safety Communication Skills: Becoming an Empathic Communicator Joshua H. Williams, Ph.D. Senior Project Manager Safety Performance Solutions Blacksburg, VA Introduction Effective
More informationManaging Conflict for Supervisors. Christina Michura Professional Development Coordinator Human Resources, Austin Community College
Managing Conflict for Supervisors Christina Michura Professional Development Coordinator Human Resources, Austin Community College Objectives Define conflict Assess the pros, cons and misconceptions Identify
More informationDoctor Visits. How Much to Participate
Family Caregiver Guide Doctor Visits Caregiving involves not only major crises, but also routine experiences like going to the doctor. HIPAA is a federal law that protects patient privacy, while allowing
More informationBurnout. Learn the signs and symptoms of burnout, as well as some tips of how to deal with it! Sponsored by
Burnout Learn the signs and symptoms of burnout, as well as some tips of how to deal with it! Sponsored by Burnout In 1974, Herbert Freudenberger wrote a book entitled, Burnout: The High Cost of High Achievement.
More informationChapter Five: RELATIONSHIP DYNAMICS
Chapter Five: RELATIONSHIP DYNAMICS TABLE OF CONTENTS Brief Definitions of Relationship Dynamics Scales Positive and Negative Cycles Couple Exercise for Increasing Assertiveness Expanded Definitions of
More informationMindset: The New Psychology of Success Carol S. Dweck, Ph.D.
Mindset: The New Psychology of Success Carol S. Dweck, Ph.D. Chapter 1: The Mindsets Chapter 1 presents the two different mindsets fixed and growth. Ms. Dweck reveals that she came upon the idea of researching
More informationASCA National Standards. Developed by: American School Counselor Association
ASCA National Standards Developed by: American School Counselor Association Guidance and counseling program content standards and student competencies. 7.1. Academic development. The content standards
More informationThe policy also aims to make clear the actions required when faced with evidence of work related stress.
STRESS MANAGEMENT POLICY 1.0 Introduction Stress related illness accounts for a significant proportion of sickness absence in workplaces in the UK. Stress can also be a contributing factor to a variety
More informationThe Wisconsin Comprehensive School Counseling Model Student Content Standards. Student Content Standards
The Wisconsin Comprehensive School Counseling Model Student Content Standards The Wisconsin Comprehensive School Counseling Model builds the content of developmental school counseling programs around nine
More informationChapter 4 COMMUNICATION SKILLS. The difference between verbal and nonverbal communication. The difference between hearing and listening
Chapter 4 COMMUNICATION SKILLS What You Will Learn The difference between verbal and nonverbal communication The difference between hearing and listening Factors that promote effective communication Barriers
More informationANTISOCIAL PERSONALITY DISORDER
ANTISOCIAL PERSONALITY DISORDER Antisocial personality disorder is a type of chronic mental illness in which your ways of thinking, perceiving situations and relating to others are dysfunctional. When
More informationRestorative Parenting: A Group Facilitation Curriculum Activities Dave Mathews, Psy.D., LICSW
Restorative Parenting: A Group Facilitation Curriculum Activities Dave Mathews, Psy.D., LICSW RP Activities 1. Framework of Resourcefulness 2. Identifying the Broken Contract Articles 3. The Process of
More informationPsychology SQP (2015) Class XII Blue Print
Forms of Questions Psychology SQP (2015) Class XII Blue Print S. No Objective Knowledge Understanding Application Higher Order Thinking Skills Evaluation and multidisciplinary Total Marks (Questions) 1
More informationSelf-directed learning: managing yourself and your working relationships
ASSERTIVENESS AND CONFLICT In this chapter we shall look at two topics in which the ability to be aware of and to manage what is going on within yourself is deeply connected to your ability to interact
More informationWorkshop Synopsis 1 Tips for Facilitators 3 Overview of Activities 5 Sample Agendas 7
CONTENTS Introduction Workshop Synopsis 1 Tips for Facilitators 3 Overview of Activities 5 Sample Agendas 7 The Conflict Mode Workshop Getting Started 9 Defining Conflict 10 Identifying Objectives 12 Understanding
More informationWorkshop. Solutions. for employees and managers
Workshop Solutions for employees and managers Solutions offers a variety of workshops and group services to meet the needs of employees and managers in the evolving workplace. We are all struggling to
More informationHow To Treat An Addiction With Cognitive Behavioral Therapy
Cognitive Behavioral Therapy Part 1 An Overview Cognitive Behavioral Therapy (CBT) is a general classification of psycho therapy, based on social learning theory, which emphasizes how our thinking interacts
More informationDelivering Accredited Coach Training for Over 15 Years, Globally
Delivering Accredited Coach Training for Over 15 Years, Globally Where it all began International Coach Academy (ICA) was created in the year 2000 with a vision to create a vibrant global community of
More informationPassive, Aggressive, Passive-Aggressive, and Assertive Communication Styles EvidEncE BasEd PracticEs (EBP): Consistency in the Group Setting
Passive, Aggressive, Passive-Aggressive, and Assertive Communication Styles Evidence Based Practices (EBP): Integrated System of Care; Universal Dual Diagnosis Capabilities; Principles of Empathy and Hope;
More informationSubstance Abuse Treatment Alternatives
Substance Abuse Treatment Alternatives What You Should Know Tim Chapman, CSAC February 1 4, 2009 Introduction The purpose of this white paper is to provide information that will help you better understand
More informationAcceptance and Commitment Therapy with Treatment Resistant PTSD Clients. Michael P. Twohig, Ph.D. Associate Professor of Psychology
Acceptance and Commitment Therapy with Treatment Resistant PTSD Clients Michael P. Twohig, Ph.D. Associate Professor of Psychology C B T How did ACT develop? 1 2 3 Rule Governed Behavior Verbal humans
More informationUnit 1 Understanding Anger Handout
Unit 1 Understanding Anger Handout Understanding anger Anger is often seen as a powerful emotion. For many people, because of its association with aggression and violence it is a frightening emotion. The
More informationBAA Peer Tutoring 11. District Number: SD #43. Date Developed: March 2004. Board/Authority Approval Date: April 20, 2004. Board/Authority Signature:
District name: Coquitlam District Number: SD #43 Developed by: Lasta Graf Date Developed: March 2004 School Name: Principal's Name: Dr. Charles Best Secondary Brian Fichter Board/Authority Approval Date:
More information