DataSource Online Security Account Management Portal Security System Management at Your Fingertips.
Introduction Security System Management at Your Fingertips DataSource is a convenient online account management portal that lets you get more out of your intrusion detection and fire alarm systems. Remotely you can review alarm activity, view service history, and personalize reports with the information that matters to you. DataSource allows you visibility into your account and performance data via a secure Web portal with access anywhere, at anytime. Click the arrow buttons or tabs above to preview the unique features of DataSource.
Alarm Dashboard Event details are available by clicking the appropriate number in the Dashboard. Activity dropdowns allow you to search for specific event types or exceptions. A higher level overview of your security environment can help you make more informed decisions and achieve improved security performance Personalized Service and Activity Reports View near real-time events and exceptions such as late openings or early closings through personalized reports Download reports directly to your computer, iphone or ipad in Excel, PDF, or HTML View advanced reports to analyze alarm details, identify false alarm issues or view alarm resolution and dispatch information Click on the category to view detailed information on each alarm
Reporting Reporting Sample List of personalized reports Remote Panel Testing Report Flexibility to personalize interactive dashboards to display the most crucial information required for your business needs. Personalized Reporting Create and view personalized reports for quick and easy access to the information that is most important to you Advanced reporting allows you to view reports such as: Exception Reporting, including Open/Close Event Reporting Alarm Activity and Analysis Test Activity System Trouble Download reports directly to your computer, iphone or ipad in Excel, PDF, or HTML Event Notification Receive exception notifications, such as Open/ Close Oversee a single site or multiple sites to ensure proper procedures are being followed Remote Panel Testing and Reporting Remotely place your intrusion and fire alarm systems On Test Reduces the need to visit each location or contact customer service
Service Service Service Dashboard Click on any bar in the Service Dashboard graph to see specific service details. Service Activity Report Click to view details of open, scheduled or closed service jobs. Increased efficiency and productivity through improved security performance. Interactive Service Dashboards Personalize your dashboards to oversee all service activities; ensure maximum uptime and identify potential troublesome equipment trends View a quick summary of your service and inspection jobs Search Open, Scheduled, and Closed Jobs View precise detail of specific services performed or open Online Service Requests* Submit service requests online using a standard, pre-populated form Eliminates the need to call customer service for service requests * Available for some customers
Account/Site Management Account Management Site Management. Manage site contacts, including call order and PIC codes. Online Billing Pay your bill online and view account history and details. Convenience to make online payments and view billing and service history, freeing up time for your critical business functions. User Access and Site Management Configure users of your security system down to the site level to ensure the correct level of access is assigned to each employee Customizable to nine (9) levels deep, data can be managed by region, state, city, or in a format that suits your needs As employee status changes, you can add, delete and change user rights in minutes Online Billing Portal Pay your bill online and view account details through our easy to use interactive dashboard Use the payment wizard to make one-time payments or set up recurring payments View 12 months of invoices and payment activity reports and apply credits to your account * Available for some customers
Managed Services Managed Services Managed Services offer you the ability to streamline security management processes and automate administrator tasks, while reducing the risks and costs of managing daily activity. Our suite of security managed services allows you quick and easy access to manage your operations from any webenabled device. Take control of your operational efficiencies through these services: Mobile Security Management is a platform with a virtual keypad app that allows remote arm/ disarm and event based text/email alerts with associated video clips. Managed Video offers Monitoring Center provided services, including Video Verification, Video Assist, Guard Tours, Video Escorts and Delivery Escorts. Hosted Video delivers secure, cloud-based video that can be stored, shared and remotely viewed without onsite storage requirements. Managed Access Control frees you from administering, maintaining and hosting your access control with full system management by trained professionals. Hosted Access Control enables you to manage your system through a convenient web portal without having to maintain servers or perform software updates. Our Commercial Monitoring Centers are designed to meet or exceed the industry standards: Learn more at www.tycois.com/managed-services Real-time support 24/7/365 by highly trained, experienced professionals who go through an extensive three part training program that is one of the most comprehensive in the industry UL-certified and redundant centers designed to meet or exceed industry requirements Multi-tiered disaster preparedness procedures for virtually uninterrupted service and support As a trusted leader in electronic security, Tyco Integrated Security has a national footprint and a strong local presence with 200+ sales and service offices in North America. Tyco Integrated Security offers a comprehensive line of managed services and security solutions to address the unique security requirements of your organization. 2012 Tyco Integrated Security. All rights reserved. License information is available at www.tycois.com or 1.800.2.TYCO.IS. Tyco and Tyco Integrated Security are marks and/or registered marks. Unauthorized use is strictly prohibited.