Remote Managed Services
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1 Remote Managed Services A Model for Growth and Efficiency in Security IFSEC 2011
2 Honeywell at a Glance $38B Fortune 100 company with a 120-year legacy of innovation 120,000 employees in 100 countries World-class manufacturing reputation Technology leader with 11,000 active patents globally 2
3 SureView Systems International Ltd PROFILE Established 2003 Over 100 Immix stations Worldwide sales STRENGTHS One interface Unrivalled integration library Full multimedia audit trail GROWTH FOCUS Private monitoring and PSIM Cloud deployment 3
4 A Different Approach Old Way High install cost limits the number of potential customers System value limited to install mark up on time and material Minimal long-term service or maintenance value Head-end software installed at Customer Site New Way Install cost can be spread across contract lifecycle Value can be captured through a menu of services Remote management Customized / scheduled reporting Web management Credential & photo ID management System health checks Virtual guard tours On-site video verification Head-end software installed at installer s office 4
5 Managed Access Control Opportunity 75% of market for new installations under 16 doors and under 200 card holders Legacy migration Large customer managed base Outdated control panels Systems running on older Windows OS Employee turnover Managed versus Monitored 5
6 Traditional vs Managed Access Control 6
7 Managed Video Opportunity Alarm Monitoring System Health Check Remote Back-up Remote DVR Configuration Integration with all security on site Enterprise Scalability 7
8 Managed Intrusion Opportunity Programming via PC using intuitive Windows environment Direct connect via a USB cable or remotely with Ethernet/Phone line PC Based interface for easy remote control Check system status from a central location Arm and disarm remotely from a PC Receive SMS messages for system status 8
9 Dealer Benefits Win More Business Reduce quotation value No Cost for PC or Software No Training Costs Reduced Installation Costs Increase Customer Retention Value added services keeps customers longer Reduce Competitive Takeovers Makes it harder for competition to take over accounts 9
10 Additional Dealer Benefits Reduce Installation Costs Remove the PC from the customers installation No pc/hardware compatibility problems No software upgrades No Microsoft issues No Virus issues No Training Required Minimize Service Costs Service most customers from central location No PC on-site means less problems Stay Closer to your Customer Generate Recurring Monthly Revenue 10
11 End User Benefits 24 hour protection Knowledge that systems are working correctly Notification of critical system events Signal loss Hard disk errors Environmental warnings System restarts Reduced system down time 11
12 Additional End User Benefits Trouble Free Service No programming, training, re-training, IT issues, software upgrades Instant Response Remote management, notification, reports, alarms and system health checks Guarantees Peace of mind and future proofing Reduced cost of ownership 12
13 Integrated Solutions in Practice 13
14 Managed Service Opportunity Efficiency through the use of software to manage all security aspects of the monitored sites Full service monitoring for remote sites and staff Freedom of technology deployed Scalable to many thousands of remotely sites - control room is only connected to the site when in alarm or undertaking a value added service. Efficient use of operator resources. Enables selling of additional services such as virtual guard tours and protected entry. Single platform to use. Full Audit trail. 14
15 Freedom of Technologies 15
16 Providing remotely managed services through Central Station Software 1. All alerts from all systems automatically forwarded to Central Station software 16
17 Efficient and effective handing of alerts using CS software Alarm CCTV loop automatically captured and displayed to operator Alarm details collated on the site Live CCTV video of situation on site from any supported video device Map showing exactly where the event is taking place within the site 17
18 Providing value added services through CS Software Information on valid site staff available and immediately to hand 18
19 1. Ensuring Consistent Managed response through CS Software 2. Full two way audio to enable operator to interact with site Operator scripting enforced ensuring a consistent response to all alarms 19
20 Secure Police recognised audit trail Every alarm event is assigned an outcome Full audit trail of every operator action taken during event 20
21 Provision of Mobile services Mobile apps enables a real time response from interested parties Reinforces the value that remotely monitoring provides the customer 21
22 Managed Service Solutions Central Station Software Honeywell Video Honeywell Intruder Honeywell Access Control 22
23 IFSEC 2011 Honeywell Security and SureView Systems Hall 4 Stand E80
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