Injazat to host ADCB s mission-critical IT systems under Data Center Services deal

Injazat Data Systems official newsletter - Issue 9 Injazat to host ADCB s mission-critical IT systems under Data Center Services deal Abu Dhabi Commercial Bank (ADCB), one of the UAE s leading banks, has signed a major Data Center Services deal with Injazat. Under the terms of the agreement, Injazat will provide a secure and reliable environment for ADCB s mission-critical IT infrastructure and systems through its new Abu Dhabi-based Tier IV Data Center, the first certified commerciallyavailable facility of its kind in the region. ADCB infrastructure and services will benefit from the data center s fullyredundant facilities, up to 99.995 per cent availability, and 24/7 onsite security and technical support. Ala a Eraiqat, CEO of ADCB, said: ADCB decided to partner with Injazat because of its expertise in providing unrivalled state-of-the-art data center facilities. It was imperative that we choose a partner with the know-how and necessary infrastructure to proactively manage our critical IT infrastructure on a 24/7 high availability basis. We are confident this agreement will prove strategic and beneficial to our business operations in the region. Injazat is honoured to earn this important contract from a financial institution with the reach and stature of ADCB. We are committed to delivering services to the highest standards out of our Premier Tier IV Data Center, supporting ADCB in its endeavour to provide highly available customer-centric services. This partnership furthers our vision of adding value to the services of private and public organizations across the region and helping them achieve high ROIs on their IT capabilities, added Ibrahim Mohamed Lari, CEO of Injazat. The HUB 1

CEO MESSAGE Injazat continues to expand its service portfolio to add value to the IT investments of our existing and potential customers. We have been particularly positioning the company as the region s premier provider of data center services via our Tier IV Data Center, as seen in our strategic partnerships with organizations such as ADCB. We consider our people as our greatest resource, which is why we continue to expose them to unique work concepts such as E.N.G.I.N.E. model. We are also exerting extra effort to unleash the potentials of our Emirati workforce, particularly through focused individual development plans. At the same time, we have not forgotten our social responsibilities. We continue to lend support to educational, charitable and humanitarian causes and have been duly recognized for our efforts by institutions such as the Higher Colleges of Technology. Ibrahim M. Lari Chief Executive Officer Injazat does not define its success by its bottom line. We measure our achievements by our real contributions to IT sector growth, sustainable development, and socioeconomic advancement. It is this philosophy that will continue to define our activities as we aim for higher levels of excellence. Snapshots Injazat... Was established in February 2005 Owns the 1st, largest and most advanced certified Tier IV Data Center in the region Has signed contracts worth over AED 2.5 billion. Serves more than 20 clients and 10,000 end-users in leading government and private sector organizations Secures a 57.5% market share of the UAE IT Outsourcing Market. Secures 5.1 % of the total UAE IT services market Achieved a 23 % year on year growth in 2007 600 Employees from 32 nationalities; over 26% are UAE nationals Is the leading IT sourcing company in the UAE with a 47 % market share Clients Abu Dhabi Authority for Culture and Heritage Abu Dhabi Media Zone Abu Dhabi Food Control Authority Abu Dhabi Ports company Abu Dhabi Council for Economic Development ADWEA & group of Companies ADCB AL DAR du (Emirates Integrated Telecomunication Company) Department of Municipalities and Agriculture Abu Dhabi Dolphin Energy Environment Agency Abu Dhabi Imperial College London Diabetes Center Abu Dhabi MASDAR Mubadala Development Company Ministry of Health MUSANADA Twofour54 UAE Offsets Group Abu Dhabi Health Services Co. (SEHA) Get your online copy@www.injazat.com Copyright 2009 Injazat Data Systems, P.O. Box 8230, Abu Dhabi, UAE, Tel: +971 2 6992700, Fax: +971 2 6992800 The HUB 2

UAE Telecommunications Regulatory Authority s.aecert authorizes Injazat to market & register.ae website domains The UAE Telecommunications Regulatory Authority s (TRA) UAE Computer Emergency Response Team (aecert) has authorized Injazat to market and register.ae website domains under a Memorandum of Understanding (MOU) signed recently at Injazat s headquarters. The TRA has been regulating UAE-based website domains through its.aeda department since 2007. The MOU will enable Injazat to explore market opportunities available in the UAE, one of the most prolific internet-using states in the Middle East with a penetration rate of 43 per cent. H.E. Mohamed Nasser Al Ghanim, Director General, UAE (TRA), said: The signing of this MoU is an important step in providing Injazat with high-quality services that will protect its IT infrastructure via aecert, whose objectives are to enhance the cyber security law, assist in the creation of effective internet policies, and enhance information security awareness across the UAE. Injazat to deliver expanded Microsoft Software-plus-Services portfolio under Microsoft Gulf Service Provider Licensing Agreement Injazat has signed a Service Provider Licensing Agreement with Microsoft Gulf to provide an expanded range of the Microsoft software -plus- services. The agreement covers E-email, corporate instant messaging, workspace collaboration and customer relationship management. The newly-incorporated services will be released to the market in stages within the next 12 months, with the recently opened Injazat Premier Data center to assist in their seamless implementation. The agreement will leverage Microsoft s best-in-class software development capability and Injazat s proven track record as a world-class provider of IT services in the UAE and beyond. We believe that Injazat will provide an ideal platform that will complement Microsoft s software-plus-services offerings and maximize our expansion drive in this rapidly-growing market. Taking a platform approach via softwareplus-services will make it possible for customers and partners to build, deploy and manage solutions on and off the Web, while ensuring that the experience remains seamless across PC clients, servers, services, and mobile and other devices, said Charbel Fakhoury, General Manager, Microsoft Gulf. The HUB 3

Injazat Consulting Services One of the features that makes Injazat unique is its ability to provide an end-to-end service to clients. A key contributor to this service is the Injazat Consulting Group which exists to assist both Injazat and its clients in optimizing IT investment through the full realization of project benefits. The Consulting team also offers deep sector experience and employs world class methodologies in developing solutions, drawing on EDS and HP global best practices. Successful consulting engagements so far in 2009 include: ADWEA Applications Rationalization: A group of applications were identified as minor/bespoke applications at ADWEA s group of companies. The Consulting Team analyzed and subsequently made recommendations for each application, addressing issues such as risks of data loss and lack of support. In addition, the approach ensured that ADWEA was assisted with early benefit realization through de-commissioning of unused/unfit applications, reducing infrastructure cost and workload. Dolphin Energy Management of Change Strategy: Injazat Consulting has provided Dolphin with a best-fit Management of Change Strategy for their Infrastructure Transformation and Standardization DUNE Project using Injazat consulting expertise and proven EDS delivery framework. This strategy drew the baselines for: stakeholder analysis, project awareness & understanding, stakeholder involvement & communication, business readiness & change impact assessments, and training needs analysis & recommendations. The team then advised Dolphin on how to proceed with implementing the strategy throughout their project and introduced Injazat Ti2 to deliver quality training for the program. Tabreed Business Transformation and Strategy: Injazat Consulting conducted a business strategy and associated implementation plan review for Tabreed enabling them to exploit the current business climate while looking ahead at managing upcoming changes. The review employed Injazat Consulting s delivery framework and methodology to conduct end-to-end process analysis and suggest Best Practice solutions. Abu Dhabi Ship Building (ADSB) Value Management: Injazat Consulting was engaged to develop the value proposition for the investment in improved IT capabilities for ADSB. This work was driven by three key areas: people, process and technology using EDS proven methodology and framework. The team conducted a significant number of interviews with ADSB key stakeholders to identify the organization s vision, business strategic objectives and IT related value, in addition to assessing and comparing the existing and proposed ERP systems at ADSB. Al Taif Client Friend Support: Using its defence sector experience, Injazat Consulting has been supporting the transformation of the engineering processes within Al Taif, improving productivity and reducing delivery times. In summary, Injazat Consulting has been very successful in developing a portfolio of offerings that complements the broader IT delivery services provided by Injazat. By engaging early in a program s lifecycle, Injazat Consulting is able to support the development of clear outcomes, shaping business benefits and hence guide the technical specification that will lead to their realisation. Concurrently, by addressing the People elements of projects, achievement of delivery timelines and accrual of tangible benefits is significantly improved. The Consulting Team stands ready to optimize delivery activities. The HUB 4

Injazat Delivers Individual Development Plans (IDP) of UAE Nationals Injazat recently completed the delivery of Individual Development Plans (IDP) for all its 130-strong Emirati workforce. The Injazat Institute (Ti²) delivered full IDP s for Injazat s UAE Nationals in parallel with the new Performance Appraisal System being rolled out by Injazat s HR department. Ti² developed the IDP process in June 2008 and successfully implemented and delivered full IDPs for all UAE National employees by the end of February 2009. The IDP s for each UAE National were developed over a 4-6-week period of collaboration involving Ti² specialists, the individual, and their respective line managers. Ti² developed assessments against Injazat s core job competencies to identify critical skills gaps. This enabled development activities to focus on the skills and competencies required to support career development and corporate business needs. Activities were mapped out over a two-year period, with six monthly reviews built into the process. High-priority activities were scheduled for completion within the first six to eight months, while medium to low activities were set for between eight to twenty four months. Activities were then reviewed and re-prioritized every 6 months based on the individual s progress and current business needs. The successful participants have already started their development on a wide variety of programs and certification tracks that look to enhance their skills within their current and future job roles. E.N.G.I.N.E. leadership model introduced to 70 Injazat employees via special workshop A special workshop was held for 70 Injazat employees at the Injazat Data Center to introduce E.N.G.I.N.E. leadership model. The E.N.G.I.N.E. concept is based on six pillars of leadership which focus on work attitude and organizational performance enhancement. Al Ain Municipality General Manager H.E. Awad Khalifa Al Darmaki was invited to outline its key principles. The E.N.G.I.N.E. model has become a popular human resource tool among several leading organizations across the UAE. Injazat Client Care Director Ali Al Neaimi said: Today s highly competitive business environments require a new breed of employee development strategies that focus on productivity and positive reinforcement. The E.N.G.I.N.E. model points us towards the right direction in terms of how we should develop decision making and management and properly motivate our personnel. Improving the leadership capabilities and character of our employees in turn translates to better service delivery to our customers. The HUB 5

Injazat hosts pioneering strategic forum for Data Centers in the Middle East Inaugural Data Center Strategies Middle East 2009 platform for first-ever Data Center CEO panel in the region Injazat sponsored the inaugural Data Center Strategies Middle East 2009 forum held at the newly-built Injazat Auditorium. The event also served as the venue for the first-ever Data Centre CEO panel for the Middle East, which comparatively analyzed global data center markets. Data Center Strategies Middle East 2009 gathered more than 35 speakers and over 200 representatives from 13 regional and international partner companies to discuss vital information and communications technology (ICT) issues and trends such as cloud computing, cooling strategies, virtualization, next-generation data center design, and effective business models and pricing strategies. Recognizing the emerging role of data centers as engines of the digital economy, the forum highlighted defining data center strategies that support the development of digital markets across the Gulf and the entire Middle East region. The HUB 6

It explored the business aspects of data centeroperations and environmentally-friendly operational approaches. Other critical topics discussed were future power strategies, service and outsourcing demand and growth strategies, managed services, and the investment outlook for data centers. As the owner of the region s first Tier IV designcertified data center, Injazat is at the forefront of efforts to improve the standards of service and infrastructure management in the region s IT industry. Our hosting of this forum highlights our strong commitment to collaborating with some of the world s top experts in the industry to share resources and establish Abu Dhabi and the UAE as truly world-class IT destinations, added George Pawlyszyn, Injazat s Executive Director of Strategy and Business Development. The HUB 7

Injazat receives sponsors award from HCT Injazat received a special crystal sponsors award from the Higher Colleges of Technology, the largest higher education institution in the UAE, for its valuable contributions to the Abu Dhabi Men s College (ADMC). The company was honored during a recognition ceremony held on the second day of ADMC s annual Skepsi Conference. Injazat Client Care Director Ali Al Neaimi received the sponsors award on behalf of Injazat from Dr. Simon Jones, Director of Abu Dhabi Men s College. Injazat sponsors 2nd I PLAY SPORTS diabetes awareness football tournament in support of Diabetes - Knowledge Action. Injazat acted as the bronze sponsor for the annual I PLAY SPORTS initiative organized by the Imperial College London Diabetes Centre in partnership with the Emirates Foundation which ran at the Zayed Sports City in Abu Dhabi. The daily games gathered over 400 supporters representing participating companies, sponsors and families. I PLAY SPORTS is part of the award-winning Diabetes - Knowledge - Action public health awareness campaign organized under the patronage of H.H. Sheikha Fatima Bint Mubarak. It involves a corporate-community football tournament which promotes the importance of an active lifestyle. More than 150 footballers divided into eight teams representing leading Abu Dhabi-based organizations competed in the event. Injazat joins ALDAR-sponsored executive management session held under Cambridge University s 2009 Visionary Lecture Series Injazat and The Injazat Institute (Ti²) took part in an executive management conference entitled Strategy-Sales-Success held in Abu Dhabi s Emirates Palace as part of the Cambridge University Leadership Excellence Applied Diploma (LEAD) program s 2009 Visionaries Lecture Series. The full-day management conference organized by members of ALDAR s internal LEAD program provided concepts and insights that challenged conventional approaches to sales and marketing and discussed a new world of radical strategies for success. Injazat, a gold sponsor of ALDAR s LEAD program, set up a booth during the event. The HUB 8