Secure Email Actions for Email Recipients Actions for Email Recipients The recipient cannot forward encrypted email outside the secure system. Each email will only be available to the recipient for 30 days. The first time a recipient receives secure email, the recipient must register and create a password by following the steps in the Register the First Time section of this document. After registering, the recipient can log in and access secure email at the following location: Access Secure Email https://securemail.jnl.com/websafe/ifc Register the First Time The first time a recipient receives secure email, the registration process allows the recipient to create a user account and password. This should only have to be done once. 1. Open the email with the subject Websafe Registration Notification. Revised 19 MAY 2011 Page 3
Secure Email Actions for Email Recipients 2. Click the Click here to register link to open the New User Registration screen. 3. Complete the name fields. 4. Complete the password fields using the criteria outlined in the Password Requirements section of this document. 5. In the Personal Security Phrase field, type a phrase that will appear on future secure emails to confirm that they are from a legitimate source. 6. Clear the checkbox to Remember You on This Computer, for security purposes. 7. Click the Register button. A confirmation screen opens. 8. Close the browser window or tab containing the confirmation screen. The original email will now be sent by the secure system. 9. Open the new email with the subject WebSafe Notification Email. Revised 19 MAY 2011 Page 4
10. Click the Click here to log in link to open the Account Login screen. Secure Email Actions for Email Recipients 11. Type the email address and password, and click the Login button to open the secure Inbox. 12. Click the subject of the email to open it. 13. Click the Reply link to respond to the message. NOTE: Secure email cannot be forwarded outside the secure network. Revised 19 MAY 2011 Page 5
Secure Email Actions for Email Recipients Open a Secure Email Message Before opening a secure email, the registered recipient must log in to the encryption system. 1. Open an email with the subject Websafe Registration Notification. 2. Click the Click here to log in link. 3. Type the email address and password, and click the Login button to open the secure Inbox. Revised 19 MAY 2011 Page 6
4. On the Inbox screen, click the subject of the email to open it. Secure Email Actions for Email Recipients 5. In the email, click the Reply link to respond to the message. Secure email cannot be forwarded outside the secure network. Recover a Lost or Forgotten Password A recipient can request a temporary password. The temporary password expires in three hours. If the process is not completed in time, begin these steps again. 1. On the Account Login screen, click the Forgot password? link. The Forgot Password screen opens. 2. Type the email address and click the Continue button. A temporary password will be emailed to that email address. Revised 19 MAY 2011 Page 7
3. Open the new email with the subject Your New Password. Secure Email Actions for Email Recipients 4. Use the mouse to copy the password (without the quotes) in the sentence beginning, Your temporary password is. 5. Click the link ending with the word Password. The Account Login screen opens. Revised 19 MAY 2011 Page 8
Secure Email Actions for Email Recipients 6. Type the email address. In the Password field, paste the temporary password that was emailed and click the Login button. The Change Password screen opens. 7. In the Current Password field, again paste the temporary password that was emailed. 8. In the New Password and Confirm New Password fields, type a new password that meets the criteria outlined in the Password Requirements section of this document. 9. Click the Change button. The Change Password confirmation screen opens. 10. Click the Click here to log in link. On the Account Login screen, log in and view the Inbox. Revised 19 MAY 2011 Page 9
Reset a Password A recipient can reset a password at any time. Secure Email Actions for Email Recipients 1. From the Inbox screen, click the Edit Profile link to open the Edit Profile screen. 2. In the New Password and Confirm Password fields, type a new password that meets the criteria outlined in the Password Requirements section of this document. 3. In the Password field, type the current password that will be replaced by the new password. 4. Click the Save Profile button. The Edit Profile screen is refreshed, indicating the new password was accepted. Continue with the Open a Secure Message section of this document. Additional Support For additional assistance, refer to the support information on the cover of this document. Revised 19 MAY 2011 Page 10