PRODUCT MANUAL ENGLISH Configuration Manual Commend SIP devices at 3CX Phone System VERSION 1.1/0812
Commend SIP devices at 3CX Phone System Manufacturer s Reference: This equipment fulfils the requirements of the EU standard 89/336/EEC (EN 55022, EN 55024). Therefore this equipment is CE-labelled. Please keep this description in safe custody! This manual version refers to station firmware as of version 2.0! Attention: Mounting and installation of the SIP devices and of the equipment may be carried out by authorised service personnel only. Modules may be exchanged only with voltage switched off. Before exchanging the modules, ESD precautions have to be observed. Commend SIP devices at 3CX Phone System Version: 1.1/0812 Number of pages: 26 Errors and omissions excepted. 2 1.1/0812
Commend SIP devices at 3CX Phone System Content Introduction 4 Commend Security for the World of SIP 4 Technical Data 6 SIP Series Versions 8 System 11 Installation 11 Configuration via Web Interface 12 1st Connection 12 Configuration 3CX Server 14 Configuration of the SIP Station 15 Online Support 26 Sales Partner Germany 26 Vers. 1.1/0812 3
Introduction Commend SIP devices at 3CX Phone System Introduction Commend Security for the World of SIP SIP Stations with Intercom Power The full duplex capable stations of the SIP Series links the world of SIP technology with the reliability and quality of solutions by Commend. The stations are connected directly to the Ethernet and in this manner are connected to a compatible SIP Server via the IP-network. The built-in switch with downlink function allows direct connection of an additional IP-device (e.g. an IP-camera). Besides high volume, the SIP stations provide a numerous amount of further features: Pre-recorded audio can be applied in a multipurpose manner, e.g. as acoustic indication at line fault or as waiting information at call initiation, a configurable background noise canceller provides a crystal clear communication in challenging situations. Furthermore, the stations are perfectly suited for use as door stations at entry- and gateways, due to integrated relay outputs. The robust construction of the SIP Series provides full protection against water, dirt and dust protection class IP 65. Each button can be allocated to a call number and the relevant label area can be filled in individually. SIP Series P SIP Series V SIP Series VE SIP Series F SIP Series M The several versions of the SIP Series are described on page 8. Speech Connection according SIP Standard The speech connection is established via Voice over IP (VoIP) according the SIP standard over the connected Ethernet LAN, whether with assistance of a SIP capable PBX, of a SIP provider or via dialling an IP address directly. WHAT IS SIP? The network protocol SIP is only one among many protocols which are used for VoIP; the Session Initiation Protocol establishes the conversation. This means, SIP is only signalling the conversation. After that, the Session Description Protocol (SDP) negotiates the conversation modalities: audio codec and transmission protocol. The latter is responsible for the actual data exchange. The actual data stream, i.e. the coded speech, is transmitted via the Realtime Transport Protocol (RTP). This protocol dismantles the audio data into packets and is sending them over UDP i.e. the User Datagram Protocol (UDP) is responsible for the transmission of the data packets. 4 1.1/0812
Commend SIP devices at 3CX Phone System Introduction VOIP ACCORDING SIP STANDARD HOW DOES IT WORK? Each VoIP subscriber is registered automatically with the respective IP address at a server of the corresponding SIP provider. This provider assigns a new address to the subscriber according to the rules of the SIP standards, in form of sip:01234567@providername.com. This address is allocated to a normal telephone number. If a subscriber enters this telephone number in order to establish a conversation, it will be translated into the SIP address at first. In this manner, it is possible to identify the current IP address of the called subscriber. The server is sending this information back to the calling subscriber, whose hardware and software now is forwarding the audio packets to the IP address of the conversation partner. In order that this conversation partner is able to answer, the calling subscriber also forwards his own, current IP address. Overview of Features Very high volume Full Duplex for natural, hands-free communication Display support NEW! Full keypad support NEW! Handset support NEW! Local directory support NEW! Chain call support (e.g. automatic processing of call sequences) NEW! STUN support NEW! SNMP for monitoring of the station Using Pre-recorded audio as: Waiting information at call initiation Individual call tone for call initiation Location message Acoustic indication at link loss Control of the 2 relays e.g. as door opener via DTMF post-dial or Web or as: Attendant contacts for various functions, e.g.: Additional signalisation while ringing, during a call or in case of malfunction Three inputs for connecting add-on call button modules NEW! Remote controllable via HTTP NEW! Line-Out (SIP stations)/line-in (SIP moduls) NEW! Redundant Server connections NEW! Operation without Server possible Configurable Acoustic Echo Canceller (AEC) Configurable Background Noise Canceller Adaptive jitter buffer Complies with SIP standard for easy integration in every SIP capable PBX Integrated webserver for configuration & firmware update Adjustment of microphone sensitivity and volume Flexible operation via Power over Ethernet or via external power supply 3.4 khz speech quality for optimum intelligibility and compatibility Increased system availability by redundant LAN infrastructure The integrated data switch function enables the connection of further IP devices, e.g. IP camera Configurable Auto Answer Function Instant boot (system boot within seconds) Communication via IP-data networks no additional cabling required Robust construction with protection class IP 65 vandal resistant versions additionally mechanical impact resistance up to IK 09 Series F: Dirt-repellent foil surface, resistant to cleaning agents and disinfectants Configurable backlight 1.1/0812 5
Introduction Commend SIP devices at 3CX Phone System Technical Data In the following tables the technical data of all SIP Series Versions are listed. Network, Codecs IP Protocol: IPv6 ready, SIP, SDP IPv4, TCP, UDP, HTTP, RTP, RTCP, DHCP, SNMPv2c, STUN Ports: Web interface for configuration (http): TCP Port 80 SIP: UDP Port 5060 RTP: UDP Port 16384 (incoming) Optional DNS: UPD and TCP Port 53 Optional SNMP: UDP Ports 161 and 162 Ethernet: 2 x 10/100 MBit/s (Full/Half Duplex) DTMF Decoding: SIP INFO + RFC 2833 SIP User Agent (UDP): RFC 3261 Codecs: G.711 a-law G.711 µ-law prepared for G.722 Frequency range 300 3,400 Hz Power Supply Power consumption: PoE (Power over Ethernet): SIP Series P, SIP Series V, SIP Series VE only: Power supply: 1,6 W idle approx. 2 W at conversation (depending on volume) Standard IEEE 802.3af Power consumption of the terminal device: Class 0 (0.44 W to 12.95 W) 24 VDC ± 2 V, 500 ma or PoE Attention: It is mandatory to ensure a correct power supply of the SIP station: min. 22 VDC, max. 26 VDC SIP Series M only: Power supply: 12 24 VAC or 15 35 VDC, 500 ma or PoE Hardware RAM Memory: Flash Memory: Handset, Headset: Amplifier: Outputs: Inputs: Relative Humidity: 32 MByte 8 MByte EM sensitivity: 14 mv eff EM impedance: 3.3 kω / EM supply: 2.5 V EP level: 850 mv eff at 0 dbm0 / EP impedance: 200 Ω Built-in amplifier class D with 2.5 W 2 SPDT relay outputs 30 V / 1 A: 100,000 make-and-break cycles 3 inputs for floating contacts up to 95% not condensing Connection: pluggable screw terminals Ethernet Uplink/Downlink: shielded RJ 45 modular jacks Cabling: min. Cat. 5 6 1.1/0812
Commend SIP devices at 3CX Phone System Introduction SIP Series P, SIP Series V, SIP Series VE, SIP Series F only: Operating temperature range: 20 C to +60 C ( 4 F to 140 F) Storage temperature range: 20 C to +60 C ( 4 F to 140 F) Microphone: Loudspeaker: Line output: Status indication: Omnidirectional electret microphone for max. 7 m (23 ft) speaking distance Special membrane type for optimal sound quality, sound pressure: 85 db/1 W/1 m (3.28 ft), 2 x 8 Ω for connection of loudspeaker module red LED Keypad, call button: SIP Series F, SIP-WS 800V: alphanumeric full keypad, white backlight, activation force: 3 N, 1 x 10 6 cycles, SIP Series P, SIP-WS 20xV, SIP Series VE: 1 3 direct dialling buttons SIP-Serie VE only: large red emergency call button Display: SIP-WS 800F, SIP-WS 800V: Mono-LCD display, 128 x 64 pixel, white backlight SIP Series M only: Operating temperature range: 40 C to +70 C ( 40 F to 158 F) Storage temperature range: 40 C to +70 C ( 40 F to 158 F) Microphone input: for electret microphone or dynamic microphone Mic Input: nominal level 2.8 mv on 3.3 kω (Mic-feeding voltage 2.5 V) Connection for loudspeaker: 2.5 W at 4 Ω / 1.5 W at 8 Ω LS-Output: max. 3.5 V eff for feed-in of audio (e.g. music, radio conference) Line-Input: nominal level 0 dbu 0.775 V at 10 kω Status indication: Call button: Possibility for connection of a LED 6 ma Possibility for connection of 3 single buttons + 3 inputs 1.1/0812 7
Introduction Commend SIP devices at 3CX Phone System SIP Series Versions The stations of the SIP Series are available in 5 different versions: SIP Series P SIP Series V SIP Series VE SIP Series F SIP Series M SIP Series P SIP-WS 20xP SIP station with up to 3 programmable direct dialling buttons (white backlight) in polycarbonate construction for interior and outdoor areas. Each button can be allocated to a call number and the relevant label area can be filled in individually. The robust construction provides full protection against water, dirt and dust protection class IP 65. SIP-WS 800P SIP station with an alphanumeric keypad and function keys with white backlight, in polycarbonate construction for interior and outdoor areas. The station provides a LCD graphic display with white backlight. The robust construction provides full protection against water, dirt and dust protection class IP 65. SIP-WS 201P: (1 direct dialling button) SIP-WS 202P: (2 direct dialling buttons) SIP-WS 203P: SIP-WS 800P: (3 direct dialling buttons) (keypad, display) SIP Series V SIP-WS 20xV Vandal resistant SIP stations with up to 3 programmable direct dialling buttons (white backlight), stainless steel front panels with 3 mm (0.21 in) thickness, poke protection and special screws. Each button can be allocated to a call number and the relevant label area can be filled in individually. The robust construction provides full protection against water, dirt and dust IP rating IP 65 and mechanical impact resistance IK 09. SIP-WS 800V Vandal resistant SIP station with an alphanumeric keypad and function keys with white backlight, stainless steel front panels with 3 mm (0.21 in) thickness, poke protection and special screws. The station provides a LCD graphic display with white backlight. The robust construction provides full protection against water, dirt and dust IP rating IP 65 and mechanical impact resistance IK 07. 8 1.1/0812
Commend SIP devices at 3CX Phone System Introduction SIP-WS 201V: (1 direct dialling button) SIP-WS 202V: (2 direct dialling buttons) SIP-WS 203V: (3 direct dialling buttons) SIP-WS 800V: (keypad, display) SIP Series VE Vandal resistant SIP emergency stations with up to 2 programmable direct dialling buttons, stainless steel front panels with 3 mm (0.21 in) thickness, poke protection and special screws. The red emergency call button is easily visible from a considerable distance and can be activated quickly in emergency situations. Each button can be allocated to a call number and the label area of the direct dialling button (white backlight) of the SIP-WS 212V can be filled in individually. The robust construction provides full protection against water, dirt and dust IP rating IP 65 and mechanical impact resistance IK 08. SIP-WS 211V: (1 direct dialling button) SIP-WS 212V: (2 direct dialling buttons) SIP Series F SIP station with an alphanumeric keypad and function keys with white backlight, in polycarbonate construction with a dirt-repellent foil surface (resistant to cleaning agents and disinfectants), for interior and outdoor areas. The station SIP-WS 800F additionally provides a LCD graphic display with white backlight. The station SIP-WS 800F MD additionally provides an anti-bacterial foil surface. The robust construction provides full protection against water, dirt and dust protection class IP 65. 1.1/0812 9
Introduction Commend SIP devices at 3CX Phone System SIP-WS 500F: (without LCD-Display) SIP-WS 800F: (with LCD-Display) SIP-WS 800F MD: (with LCD-Display) SIP Series M SIP modules for integration in existing housings and panels or building of customer specific stations. Available in 2 different versions: with RJ 45 sockets mounted horizontally or vertically. Application examples are for e.g. emergency stations at highways, park ticket machines or also for smaller systems with door functions. SIP-ET 908: (RJ 45 sockets mounted horizontally) SIP-ET 908-1: (RJ 45 sockets mounted vertically) 10 1.1/0812
Commend SIP devices at 3CX Phone System Introduction System Commend SIP Series Station firmware: min. 1.2 or higher (this manual version refers to firmware as of version 2.0) Current firmware and manuals: www.commend.com/sip 3CX tested versions: 3CX Phone System 9 3CX Phone System 10 3CX Phone System 11 Current software and manuals: www.3cx.de Installation For mounting and connection of the SIP stations see current version of the manual PM-SIP ( Commend SIP Series ) on www.commend.com/sip. 1.1/0812 11
Configuration via Web Interface Commend SIP devices at 3CX Phone System Configuration via Web Interface The configuration of the SIP station and the 3CX server has to be carried out via the respective web interface. Following description is based on the following sample configuration: SIP station: 10.10.1.100 User/Extension: 100 3CX-Server: 10.10.1.99 Switch Reception Office Garage 1 2 3 4 5 6 7 8 9 * 0 # SIP telephone 10.10.1.101 User/Extension: 101 PC The Commend SIP station with IP address 10.10.1.100 shall be registered at the 3CX server with the IP 10.10.1.99. The sample configuration is split in 3 chapters: 1st Connection of the Commend SIP devices Configuration of the SIP Station Configuration 3CX Server 1st Connection Establish Connection The SIP stations are delivered ex works with a standard IP address, via which the web interface of the station can be accessed: IP address 192.168.1.200 Subnet mask 255.255.255.0 Attention: When connecting the SIP station with this IP-address to the local network (LAN), it is essential to make sure that this IP-address does not already exist in the network! If the station can not be used in the local network (LAN) with this IP address, then the following procedure is recommended: Establish connection between PC and SIP station via a switch or via a direct connection cable (Cat 5). The PC must be in the same subnet as the SIP station. This means, an appropriate IP address of that subnet range (e.g. 192.168.1.199) has to be allocated to the PC temporarily. 12 1.1/0812
Commend SIP devices at 3CX Phone System Configuration via Web Interface SIP station: 192.168.1.200 / 24 PC / Notebook: e.g. : 192.168.1.199 / 24 Reception Office Garage Hub / Switch If more stations are configured consecutively, the ARP cache has to be deleted at the PC/notebook. Login Enter the IP address of the SIP station in the address bar of the respective web browser It is recommended to use the following web browsers: Mozilla Firefox min. Version 3.5 Internet Explorer min. Version 8 After entering the IP address, a login dialogue appears where following data has to be entered: User name factory default: admin Password factory default: commend It is recommended to change the user name and password see System Settings on page 24. The appearance of the login dialogue depends on the used web browser. After successful login the home page of the web interface appears (see page 16). Now the appropriate settings like IP address etc. can be re-configured (see page 17). But it is recommended to configure the required settings on the 3CX server beforehand see page 14. Note Factory Reset: It is possible, to reset all settings carried out via the web interface, to factory default (see page 12) therefore see page 25. 1.1/0812 13
Configuration via Web Interface Commend SIP devices at 3CX Phone System Configuration 3CX Server In the following, the required settings on the 3CX server are described. The Login to the web interface of the 3CX Server is carried out like a login to the web interface of the SIP station (IP in this example: 10.10.1.99). Select Extensions in the tree to the left: Extension Number: Enter the call number ( user name ) of the SIP station (in this example 100 see page 19). First and Last Name: Enter the display name, i.e. this name is indicated in the display of the conversation partner. ID: Enter the call number ( user name ) of the SIP station for the registration on the 3CX Server (in this example 100 see page 19). Attention: The Extension Number and the ID has to be same! Password: Enter the password required for the authentification of the ID (has also to be configured at the SIP station see page 19). For monitoring the registration status, select Extension Status: 14 1.1/0812
Commend SIP devices at 3CX Phone System Configuration via Web Interface The registration status is updated according to a defined time interval. I.e. after entering the data, it probably takes some time until the station is listed as Registered (idle) in the dialog Extension status. In the column Status the registration status of the SIP devices are indicated. Registered (idle) means, the device is registered at the 3CX server and can be used to set up calls (but there is no activity, e.g. no conversation etc.). Configuration of the SIP Station The web interface of the SIP station provide different tabs, via which the following settings are possible: Home: Overview of configuration settings see page 16. Network: Configuration of the appropriate settings for the network into which the SIP station is integrated, as well as the required settings for the use of the SNMP and NAT function see page 17. SIP: Configuration of the required settings for the respective SIP provider and/or SIP PBX. Furthermore, call settings and settings for the LED are configured in this tab see page 18. Phonebook: Configuration of the desired call destinations. It is also possible to configure call chains complete phonebooks can be created and saved see page 20. Audio: Configuration of the microphone sensitivity, loudspeaker, echo and noise suppression, pre-recorded audio etc. Input: Configuration of input contacts. Output: Configuration of relay outputs, e.g. as attendant contacts see page 22. System: System Settings: Modification of user accounts, firmware updates and configuration of the backlight see page 24. SIP Trace: Current log data is displayed. General Note In the following description the most important basic settings required for operating a SIP station at a 3CX system, are described. 1.1/0812 15
Configuration via Web Interface Commend SIP devices at 3CX Phone System Overview Configuration Settings The home page provides an overview of the current software and hardware versions and configuration settings of the SIP station the data is only informative, i.e. no configuration can be carried out via this page. Device Info In the first section the following device information is indicated: The type designation of the SIP station. The software and hardware version of the SIP station. The time period the SIP station is already in operation. Network Info In this section the network settings configured at tab Network (see page 17) are indicated. SIP Info In this section the relevant SIP settings configured at tab SIP (see page 18) are indicated. At SIP Registration Status the registration status of the SIP station is indicated.. 16 1.1/0812
Commend SIP devices at 3CX Phone System Configuration via Web Interface Network Settings Select tab Network following dialogue is indicated: Any modifications made in the fields are taken over in the running configuration as soon as the button (at the bottom right) is clicked and a reboot has been made. The reboot has to be carried out manually at tab System see page 24. IP: Enter the IP address (in this example 10.10.1.100). Subnet Mask: Enter the appropriate subnet mask (in this example 255.255.255.0) Gateway: Enter the IP address of the router or standard gateway (in this example 10.10.1.254). Attention: Changes of these settings may not be carried out without the permission of the system administrator! Incorrect IP settings may lead to network instabilities! 1.1/0812 17
Configuration via Web Interface Commend SIP devices at 3CX Phone System SIP-, Call- and LED Settings Select tab SIP following dialogue is indicated: Any modifications made in the fields are taken over in the running configuration as soon as the button (at the bottom right) is clicked. This may take a couple of seconds. The information put in parentheses (next to the appropriate fields) represent standard values or support for configuration. SIP Settings Display Name: An optional text ( Caller-ID ) for the SIP station can be entered. The display name may not contain any special characters and not more than 200 digits. 18 1.1/0812
Commend SIP devices at 3CX Phone System Configuration via Web Interface Server Settings In the section Primary Server, settings required for the connection to a SIP server, have to be configured. Registration Enabled: The checkbox has to be activated, in order the registration of the SIP station (with the appropriate User and Password) on the 3CX server (Proxy) is possible. This checkbox is activated by default. User: The call number of the SIP station for the SIP registration has to be entered, i.e. the call number of the corresponding SIP account on the 3CX server (in this example 100 ). At the 3CX server this entry is labelled as Extension Number see page 14. Password: The corresponding password (defined at the 3CX server) for the SIP registration has to be entered (required for authentication). Proxy: Enter the IP address or URL of the 3CX Server. It is also possible to enter a port here: <IP address><port> Call Settings It is possible to use the default settings in the section Call Settings. 1.1/0812 19
Configuration via Web Interface Commend SIP devices at 3CX Phone System Phonebook Settings Select tab Phonebook following dialogue is indicated: The information put in parentheses (next to the appropriate fields) represent standard values or support for configuration. Configuration Call Destinations In the section Add new Contact the desired call destinations are added. Name: Here an optional name for the call destination can be entered. Call Destination: In this field the respective call destination is entered, i.e. the call number of a SIP device registered at the 3CX server (in this example 101 ). If a SIP station is called, and the call is not acknowledged within 60 seconds, then this non-acceptance is indicated to the caller and the call potentially has to be initiated again. Speed Dial Number: When using a SIP station with full keypad, a direct dialling number can be entered here for dialling the respective call destination. For 1-,2-,3-button versions this field has no function. Besides the buttons 0 9 it is also possible to use the button T for direct diallings (e.g. T1, T3...) Direct Dialling Button: Selection of the direct dialling button for the call destination. The number and the labelling of the buttons in the drop-down menu depends on the used station version (see page 8). With click on the button Add, the entered call destination (i.e. the entry) is added to the Phonebook 20 1.1/0812
Commend SIP devices at 3CX Phone System Configuration via Web Interface Phonebook In the section Phonebook the entered call destinations and call chains are listed. Name / Call Destination / Speed Dial Number / Direct Call Button: Here the configured data in the input masks Add new contact (see page 20) and are displayed. Edit: With click on the symbol the respective entry is indicated in the appropriate input mask and thus can be edited. Delete: With click on the respective entry is deleted. 1.1/0812 21
Configuration via Web Interface Commend SIP devices at 3CX Phone System Relay Configuration Required door opener contacts are configured at tab Output: Any modifications made in the fields are taken over in the running configuration as soon as the button (at the bottom right) is clicked. This may take a couple of seconds. Configuring Relays In the sections Relay 1 and Relay 2 the following settings can be configured separately for both relays of the SIP station: 22 1.1/0812
Commend SIP devices at 3CX Phone System Configuration via Web Interface Status: Indication of the current relay status. Manual Actions: Clicking on the buttons in this row triggers the following relay actions directly from the web interface: On: Close relay output (activate) Off: Open relay output (deactivate) Flashing: Switch relay output to blinking (switch on and off in rhythm of one second) Door opener door opener function: relay output is closed for a definable time (see below Door opener Timer ). Toggle: Invert current state of the relay output (switch on/off) Button for On / Off / Flashing / Toggle / Door opener: Selection of the desired DTMF-button (0 9, *, #) of a SIP telephone for control of the relay outputs (see above). Control of the relays is carried out via DTMF after dialling during the conversation. Door opener Timer: Enter the time in seconds how long the relay shall stay active after pressing the door opener button. Default: 2 seconds 1.1/0812 23
Configuration via Web Interface Commend SIP devices at 3CX Phone System System Settings Select tab System. A dropdown menu is opened with following options for selection: System Settings Firmware updates and reboots SIP-Trace SIP messages logging System Settings All changes in the fields at User Accounts and Background Light are taken over as soon as the button (at the bottom right) is clicked and a Reboot the SIP station is carried out. This may take a couple of seconds. Firmware Update and Reboot In the section System Settings a firmware update as well as a reboot of the SIP station can be carried out. Update of station firmware In the row Firmware update click on the left button (Browse...) The description of this button depends on the browser and operating system used. Select the desired firmware in the dialogue Click Update to download the selected firmware in the station 24 1.1/0812
Commend SIP devices at 3CX Phone System Configuration via Web Interface Attention: The dialogue for acknowledgement of the start of the download process is indicated 30 seconds after the update button has been pressed. The update button may not be pressed (again) during the active download! Update from firmware 1.x to 2.0: Settings like e.g. configuration of buttons ( Phonebook Settings are not saved! Therefore it is recommended to carry out a Factory Reset after updating to firmware 2.0! Reboot the SIP station To reboot the station, click on the button Reboot.!! ATTENTION!! During a firmware update the power supply of the SIP station may not be disconnected under any circumstances THIS CAN DAMAGE THE STATION! The firmware update is completed with the reboot of the SIP station. Factory Reset It is possible to reset all changes made in the web interface settings to factory default: To reset to factory settings press the Reset button on the PCB for about 20 seconds during reboot of the SIP station (or at startup after powering on) until the status LED starts to blink. After that, the station will be rebooted; this takes approx. 30 seconds. As soon as this reboot timer has elapsed, the station is available. 1.1/0812 25
Online Support Commend SIP devices at 3CX Phone System Online Support For more information and downloads regarding the Commend SIP Series visit: www.commend.com/sip Sales Partner Germany Schneider Intercom GmbH Heinrich Hertz Straße 40 40699 Erkrath-Unterfeldhaus Tel.: +49-211-88285-333 www.schneider-intercom.de 26 1.1/0812