ACCOMMODATION CATERING TRANSPORTATION for the FINA Family
CONTENTS 1. ARRIVAL AND DEPARTURE....................... 3 1.1 Points of Arrival in Kazan...................... 3 1.2 Customs Procedures........................ 4 1.3 Lost Baggage............................. 4 1.4 Departure from Kazan....................... 4 2. TRANSPORTATION SERVICES FOR THE MEMBERS AND GUESTS OF THE FINA FAMILY.................. 6 2.1. General Information on the Transportation System of the Championships........................... 6 2.2 Transportation to the Accreditation Centre........... 6 2.3 Т1/Т2 Transportation Systems................... 7 2.4 Procedures for Ordering and Provision of Transportation Services............................. 7 2.5 T3 Transportation System..................... 8 2.6 Transportation to the Opening and Closing Ceremonies... 8 3. ACCOMMODATION AND CATERING OF THE MEMBERS AND GUESTS OF THE FINA FAMILY.................. 9 3.1 Accommodation in the hotels................... 9 3.2 Catering............................... 13 4. MEDICAL SERVICES........................... 14 APPENDIX.................................. 18 1. Parking Zones of the Championships Venues........... 18 2 ACCOMMODATION CATERING TRANSPORTATION
1. ARRIVAL AND DEPARTURE 1.1. Points of Arrival in Kazan There are 3 official points of arrival in Kazan: International airport "Kazan" "Kazan-1" Railway station "Kazan-2" Transit Railway station Moscow airports will serve as transit airports: International airport "Sheremetyevo" Moscow airport "Domodedovo" Airport "Vnukovo" Within the period of July 17 August 18, 2015 such services as welcome and seeing off the Championships participants, as well as transfer, baggage inclusive, to the accommodation place and accreditation centre will be organised at these arrival points. Your arrival will be the most comfortable thanks to dedicated passport control booths with the Championships branding, customs corridors, information desks and navigation signage. Participants of the FINA World Championships are recommended to provide the Organising Committee with information on arrival and departure no later than 1 month before actual arrival in Kazan by filling out the application form in FINA GMS System. In case if the participants fail to provide their arrival and departure information within the deadlines indicated above, the Organising Committee will not guarantee proper arrival and departure services at the arrival and departure points. In case when the participants travel via Moscow transit airports, the Organising Committee recommends ensuring sufficient time between the flights (no less than 4 hours) while purchasing and booking the tickets. This time is required for going through passport and customs control procedures, baggage claim and checking in for the domestic flight. The Organising Committee doesn t provide transportation services between Moscow airports. 16 th FINA World Championships 2015 in Kazan 3
Documents required for entering/exiting the Russian Federation: a passport valid for at least six months after the expiry date of an accreditation certificate granting the right of visa-free entry to/exit from the Russian Federation or a valid Russian visa accreditation certificate/valid Russian visa migration card (keep your migration card secure until you leave the territory of the Russian Federation). 1.2. Customs Procedures You may find all the reference materials covering the import and export of foreign goods into and from the Russian Federation, as well as border crossing and customs check-in regulations, on the official website of the Organising Committee: www.kazan2015.com ("Crossing the Border" section). 1.3. Lost Baggage Please make sure that a special baggage tag of the 16 th FINA World Championships is attached to each of your baggage items. A special baggage tag will be sent to the National Federations by the Organising Committee. If your baggage is lost or damaged, please contact the Organising Committee staff. They will help you to fill in the lost baggage forms. 1.4. Departure from Kazan Please check the time of your transfer to the airport and railway stations at the information desk of your accommodation place. In case of any changes of the departure time the FINA WCH participants must provide the relevant information to the Organising Committee staff at the Information desk or make changes in GMS. If the FINA WCH participants do not submit the updated information 4 ACCOMMODATION CATERING TRANSPORTATION
and confirm the departure details, the Organising Committee will not guarantee the timely transfer of the participants to the departure points, as well as for the quality of service during the departure. 24 hours prior to the departure. 16 th FINA World Championships 2015 in Kazan 5
2. TRANSPORTATION SERVICES FOR THE MEMBERS AND GUESTS OF THE FINA FAMILY 2.1. General Information on the Transportation System of the Championships During the 16 th FINA World Championships 2015 in Kazan, the members and guests of the FINA Family will be provided with transportation services within the FINA rules and regulations. Transportation services will be provided during the period from July 17 to August 12, 2015, during the entire time of staying of the members and guests of the FINA Family, from the time of arrival until departure from Kazan. Transportation will be carried out by passenger cars, minivans and minibuses, in accordance with the number of vehicles available and according with the FINA requirements. The FINA Family members have also access to use shuttle bus system T3. Detailed information on the transportation services is available on the Transportation information desks and stands located on the territory of the Athletes Village, hotels, at the sports venues and in the official points of arrival. You may address your questions regarding the transportation services to the following e-mail: transport@kazan2015.com. 2.2 Transportation to the Accreditation Centre Upon arrival in Kazan, a specially designated bus will take you to the FINA Accreditation Сentre located at the Korston Hotel. Centre operation time: July 14 August 16, 2015 8:00 20:00 After the accreditation badge is well-received, all FINA Family members and guests have the right to use the transportation services as indicated on the badge. Passport that was used while registering in the FINA GMS System shall be obligatorily submitted to receive the badge. In case of late (night) arrival, the guests are offered to check-in at first and come to the accreditation centre for the FINA Family next day morning. 6 ACCOMMODATION CATERING TRANSPORTATION
2.3 Т1/Т2 Transportation Systems T1 - Car with a driver assigned to the clients of the Championships. T2 - Passenger car with a driver provided for free travel between the venues of the Championships, without assigning it to the client. T1 transportation services are intended for transporting between the competition and training venues, places of accommodation of the Championships client groups, places of the official events. T2 transportation services are intended for transporting between the competition venues, places of accommodation of the Championships client groups, places of official events of the Championships by reservation. T1 / T2 transportation services will be provided from 08:00 to 22:00 every day during the period from July 17 to August 12, 2015. If the competition ends after 22:00, the car remains in use, but no later than 2 hours after the end of the competition. 2.4 Procedures for Ordering and Provision of Transportation Services Upon arrival in Kazan, the transport under T1 system will be provided to the clients at 09:00 without a pre-order. If the transport under T1 system is needed earlier next day, you need to contact the Information desk manager and place an order specifying the time convenient for you. Ordering and pre-booking the transport for a specific time under the T2 system is performed at the Information desks located in the official hotels accommodating the FINA Family guests and at the sports venues. Orders are accepted from 08:00 to 20:00. If the competition ends after 22:00, the car remains in use, but no later than 2 hours after the end of the competition. To order the transport under the T2 system, contact the Information desk manager at the venue, and specify the time for delivery of the transport and the destination. The Information desk manager will inform you about the expected time and place of delivery of the transport, and if necessary, he will arrange escorting to the pick-up place. Waiting time for a car can take up to 30 minutes if there was no reservation. The transport manager can refuse the booking of car in case, if desired, all cars are already booked. In case if the client does not come at the stated time, the car will wait for the client no more than 20 minutes before leaving the pick-up area. In this case, the ordering procedure must be repeated. 16 th FINA World Championships 2015 in Kazan 7
TМ3 2. 5 T3 Transportation System Transportation on T3 system to the competition venues from accommodation and back will be organised by means of the shuttle bus system on regular routes. There will also be a special route from the "Kazan Arena" to the "Kazanka". For each route will be an assigned bus-stop area. The vehicles will be equipped with information placards T3 130 "Korston" Hotel "KAZAN ARENA" Отель «Корстон» «Казань Арена» «Корстон» кунакханәсе «Казан Арена» Transport personnel will be present at the bus stations to coordinate the placement of the vehicles and to assist passengers during boarding and drop off. Access to the shuttle bus system will be provided according to the accreditation badges. The service will also be able to take advantage of one attendant for each guest. Route Distance Time km min "Korston" Hotel "Kazanka" Aquatics Palace 8,9 19 "Kazan Arena" "Marriott" Hotel "Kazanka" Aquatics Palace 8,0 15 "Kazan Arena" "Ramada" Hotel "Kazanka" Aquatics Palace "Kazan Arena" 9,0 17 2.6 Transportation to the Opening and Closing Ceremonies The Organising Committee is happy to arrange transportation services to transfer the participants from the places of accommodation to the Opening and Closing Ceremonies venue. FINA Family members will be duly informed about the details of their transportation to the Opening/Closing Ceremonies, including the departure time, boarding/disembarking zones, and other important information. 8 ACCOMMODATION CATERING TRANSPORTATION
3. ACCOMMODATION AND CATERING OF THE MEMBERS AND GUESTS OF THE FINA FAMILY 3.1 Accommodation in the hotels FINA Family members and guests are accommodated in the 5 hotels (Korston Royal 5*, Korston Tower 4*, Marriott, Ramada, Regata). All the hotels are located in close proximity to the sports venues, have well-developed infrastructure and provide necessary services. Check-in time: 14:00 Check-out time: 12:00 16 th FINA World Championships 2015 in Kazan 9
"Korston Royal", "Korston Tower" Address: 1 A, Ershova St., Kazan, Russia Hotel Services 10 General Buffet Breakfast (06:00 10:00) Wi-Fi Gym Extra Conference halls Meeting room Concierge Service Baggage Storage Room Shopping Mall Taxi Service Currency Exchange Cinema Bowling Hairdressing Salon Beauty Salon Air and railway tickets ordering and delivery Ordering tickets for cultural and amusement events of the city Laundry and dry clean Excursions Restaurant "LaBuffet" (06.00 01.00) "Extralounge" (24/7) Restaurant "EVOO" Sun Thu: 12.00 00.00 Fri Sat: 12.00 02.00 "Ju-Ju" (24/7) "Café Vienna" (10.00-22.00) "Vodka bar" (24/7) Sun Thu: 12.00 00.00 Fri - Sat: 12.00-05.00 "Selfie Bar" Sun - Thu: 12.00-02.00 Fri, Sat: 12.00-05.00 "Rockabilly Club" (21.00-05.00)
"Marriott" Hotel Address: 6, Karla Marksa St., Kazan, Russia Hotel Services General BuffetBreakfast (06.00-10.00) Wi-Fi Gym Extra Conference halls Meeting room Concierge Service Air and railway tickets ordering and delivery Ordering tickets for cultural and amusement events of the city Laundry and dry clean Excursions Restaurant "Steak House" (12.00-23.00) Restaurant "Roof Terrace" Mon-Thu: 15.00-23.00 Fr-Sat: 15.00-01.00 Sun: 12.00-23.00 16 th FINA World Championships 2015 in Kazan 11
"Ramada" Hotel Address: 6, Chernyshevskogo St., Kazan, Russia Hotel Services General Buffet Breakfast (7.00-11.00) Wi-Fi Gym Extra Conference halls Air and railway tickets ordering and delivery Ordering tickets for cultural and amusement Events of the city Laundry and dry clean Excursions Restaurant "Americano" (7.00-00.00) 12 ACCOMMODATION CATERING TRANSPORTATION
"Regata" Hotel Address: 122 Hadi Taktash St., Kazan, Russia Hotel Services General Buffet Breakfast (8.00 11.00) Wi-Fi Extra Conference halls Air and railway tickets ordering and delivery Ordering tickets for cultural and amusement Events of the city Laundry Excursions "Regata Café" (8.00-20.00) 3.2 Catering Catering in the hotels is organised in a buffet style. Menu will comprise European, national (Tatar, Russian) cuisines and it is individual for each hotel. 16 th FINA World Championships 2015 in Kazan 13
4. MEDICAL SERVICES Medical Services delivery during the Championships includes the following options: medical services for the participants, guests and spectators at all competition and training venues; medical services at the International Broadcasting Centre, FINA Water World Park; medical assistance at the places of residence; medical assistance during the Opening and Closing ceremonies of the Championships; specialised medical care, including high-tech medical care in the hospitals of the Championships. Total summary of health encounters of the participants and guests of the Championships will be provided to the FINA sports medicine committee. Emergency medical services Participants and guests of the Championships will be able to call the 112 number for an ambulance team. 14 ACCOMMODATION CATERING TRANSPORTATION
Organisation of medical care at the competition and training venues of the Championships Medical services at the competition and training venues of the Championships will be delivered by the mobile medical team at the medical stations equipped with necessary medical equipment, bandaging material and medications. The ambulance team will be on duty within each competition and training venue. Medical stations in the International Broadcasting Center Appropriate medical assistance will be available at the medical stations of the International Broadcasting Centre. Medical assistance in the FINA Water World Park Medical assistance in the FINA Water World Park will be delivered by the medical station and the ambulance team. Medical stations in the official FINA hotels Medical assistance in the hotels, intended for the FINA representatives, will be provided in medical stations. Patients will be sent to the hospital of the Championships in cases when additional examination or hospitalization is needed. 16 th FINA World Championships 2015 in Kazan 15
Medical services in the Athletes Village Medical services in the Athletes Village are delivered 24/7 by the ambulance team, medical center with the pharmacy with medicines available for sale. Medical center is located next to the Main Information Center in the Athletes Village. During the period from 17 July to 20 August 2015 medical assistance in the medical centres will be available for accredited persons. The following services will be provided from 7am to 11pm: consultations of specialists on traumatology and orthopedics, surgery, urology, gynecology, otolaryngology, ophthalmology, therapy, infection diseases, cardiology, neurology, infectious deseases, dentistry, exercise therapy and sports medicine; laboratory tests, functional diagnostics, ultrasound radiology (X-ray), endoscopy; physiotherapy. Emergency medical assistance will be provided from 11 pm to 7am. The doping control station is located in the Athletes Village Medical Center. Organisation of the medical assistance during the Opening and Closing ceremonies of the Championships During the Opening and Closing ceremonies of the Championships medical assistance will be provided by the mobile medical teams, medical stations and ambulance teams. 16 ACCOMMODATION CATERING TRANSPORTATION
Contact numbers: Emergency medical care (24/7) 112 Call center regarding the medical services of the Championships +7-843-237-99-56 (24/7) Athletes Village Medical Center (95, Orenburgskiy trakt St) +7-843-237-99-56 (24/7) Hospitals of the Championships Republican Clinical Hospital (138, Orenburgsky trakt St): +7-843-231-20-01 (24/7) Children s Republican Clinical Hospital (140, Orenburgsky trakt St): +7-843- 267-89-00 (24/7) Municipal Hospital No. 7 (54, Marshala Chuikova St): +7-843-221-36-99 (24/7) Trans-Regional Diagnostic and Treatment Centre (12a, Karbysheva St): +7-843-291-11-05 (24/7) Republican Infectious Diseases Hospital (83 Prospekt Pobedy): +7-843-221-36-99 (24/7) Republican Ophthalmic Hospital (14 Butlerova St): +7-843- 222-00-21 (daytime) +7-843-264-53-25 (night time) 16 th FINA World Championships 2015 in Kazan 17
APPENDIX 1. Parking Zones of the Championships Venues "Kazan Arena" Prospect Yamasheva Residential Areas CРТ 3 P1 CРТ 4 CРТ 2 Chistopolskaya St. CРТ 1 FINA Water World Park CРТ 6 CРТ 5 Kazanka river Aquatics Palace Sibgata Khakima St. CРТ 1 CРТ 2 P1 P2 Aquatics Palace Water Polo Arena Kazanka river 18 ACCOMMODATION CATERING TRANSPORTATION
"Kazanka" Embankment of the river Kazanka Kazanka river CPT Control Р1 CIRCUS Kazan Kremlin Fedoseevskaya St Bolshaya Krasnaya St Karla Marksa St 16 th FINA World Championships 2015 in Kazan 19