How to Build Your Enterprise Cloud Effectively. A webcast presented by IT Convergence February 20th, 2014

How to Build Your Enterprise Cloud Effectively A webcast presented by IT Convergence February 20th, 2014

How to Ask Questions Feel free to ask questions as they occur to you Click on the Q&A icon in the panel on top of your screen A dialog box will open Enter your question and press Send During the Q&A session we will answer your questions

Global Reach, Local Expertise CHICAGO INCLINE VILLAGE NEW YORK SAN FRANCISCO DALLAS MEXICO COSTA RICA HYDERABAD SHANGHAI BUENOS AIRES RIO DE JANEIRO SÃO PAULO

5 How to Build Your Enterprise Cloud Effectively 1000 Global Application Build and Support Specialists 25% Unites States Chicago 30% APAC Hyderabad Shanghai Philippians 10% Mexico Mexico City 20% Brazil Sao Paulo & Rio de Janeiro 10% Costa Rica San José 24x7 Daytime and Overnight Support Provided 20% Argentina Buenos Aires

Taking Our Own Medicine Used the E-Business Suite since 2004 Upgraded to R12 in January 2009 Implemented OBIEE in January 2010 R12.2 Beta Program in January 2012 Oracle Fusion Applications in 2012 And we host our systems running Oracle VM

On the Phone Host Presenters Keith Thomas Marketing Communications Analyst, ITC Gustavo González Chief Technology Officer, ITC Oracle ACE Directors Bimal Doshi Chief Architect and VP of Software Engineering, ITC Ernesto Espinoza VP of Technology Sales, ITC

Public Versus Private Cloud ITC Cloud Services BaaS Backup as a Service DRaaS Disaster Recovery as a Service IaaS Infrastructure as a Service MaaS Monitoring as a Service YaaS! ITC The Right Choice

Mark Hurd, President of Oracle, Sep 2013 Remember, there's multiple elements to the cloud. There's tools. There's infrastructure. And there's applications. In addition, there's not just what you think of as the public cloud. There's a thing called the private cloud, behind the firewall.

Cloud Computing Definition The set of disciplines, technologies, and business models used to deliver IT capabilities (software, platforms, infrastructure) as an on-demand, scalable, elastic service. Source: Gartner s Five Refining Attributes of Public and Private Cloud Computing // Defining cloud computing

Public Cloud Characteristics Uses dynamic, shared, and virtual infrastructure Provides on-demand self-service Is elastic and scalable Priced by consumption Available across common networks (e.g., Internet)

Private Cloud Characteristics Limited Membership: A private cloud implementation has an exclusive, bounded membership Spectrum of Control/Ownership: A private cloud service is different from a public cloud service in that private cloud services are implemented for an exclusive set of consumers. There is a spectrum from fully private services to fully public services that blurs distinctions of ownership or control

Services on Cloud Software as a Service (SaaS) is: an application offered as a service, (i.e., independent of IT) accessed via a user-centric interface Platform as a Service (PaaS) is: a managed application platform for building and operating applications and services. Infrastructure as a Service (IaaS) is: a set of hardware capabilities (made available via subscription on platform, data, or software solutions in order to deploy a complete IT offering

Services on Cloud Infrastructure as a Service (IaaS) Software as a Service (SaaS) Platform as a Service (PaaS) Google Apps, Salesforce.com, Oracle Cloud, online tax preparation Oracle Cloud, Google Apps Engine, force.com, ITC EC, Microsoft Azure, Amazon RDS Oracle Cloud, Amazon Web Services (EC2, S3), ITC EC

Evaluating the Impact of Cloud Services Benefits Simplifies and optimizes IT Increases IT agility Enables faster ROI through better resource management Increases mobile workforce access to IT services Defers and avoids costs Improves business continuity and disaster recovery Offers additional expert IT management Risks Vendor lock-in Management complexity and concerns Cost issues and ROI justification Poor or nonexistent service-level agreements Inadequate risk management Contract negotiation issues Performance and availability unknowns Complex design and implementation Incompatible cross-service offerings

Important Considerations about Cloud Downtime visibility Service Level Agreements Capacity Demand Service and support Performance Data recovery Penalty, terms and conditions

Public Versus Private Cloud ITC Cloud Services BaaS Backup as a Service DRaaS Disaster Recovery as a Service IaaS Infrastructure as a Service MaaS Monitoring as a Service YaaS! ITC The Right Choice

ITC BaaS Offerings No Appliance @customer location, software only Data Domain Appliance @customer location Hybrid solution Appliance @main site, software only @remote offices BaaS offering includes: Recovery as a Service Archiving as a Service Test / Development as a Service

Everybody Has a Backup Problem

Backup as a Service BaaS is considered a low-risk, on ramp to cloud-based services.

Avamar and Data Domain Retain, Replicate, Recover

REPLICATION How to Build Your Enterprise Cloud Effectively Replicated Backup Services ITC Manages Replication & DR System (offsite copy WAN) ITC Data Center Secure Tenant 1 On Premise Backup Dedicated Data Domain system WAN/VPN Secure Tenant 2 On Premise Backup Secure Tenant 3 On Premise Backup Leveraged Data Domain Shared across Tenants Customer Premise

EMC DeDuplication is the Cloud Enabler Move and Store Less Data

Data Deduplication: Technology Overview Store more backups in a smaller footprint Friday Full Backup A B C D A E F G Mon Incremental A B H Tues Incremental C B I Weds Incremental E G J Thurs Incremental A C K Second Friday Full Backup B C D E F L G H A B C D E F G H I J K L Backup Logical Estimated Physical Data Reduction FRIDAY FULL 1 TB 2 4x 250 GB Monday Incremental 100 GB 7 10x 10 GB Tuesday Incremental 100 GB 7 10x 10 GB Wednesday Incremental 100 GB 7 10x 10 GB Thursday Incremental 100 GB 7 10x 10 GB Second FRIDAY FULL 1 TB 50 60x 18 GB TOTAL 2.4 TB 7.8x 308 GB

Retain: Store More for Longer with Less Over one year of retention in 3U of Data Domain deduplication storage Backup Cumulative Estimated Physical Data Logical Reduction First Full 1 TB 4x 250 GB Week 1 Week 2 Week 3 Month 1 Month 2 Month 3 April 7 2.4 TB 8x 308 GB April 14 3.8 TB 10x 366 GB April 21 5.2 TB 12x 424 GB April 28 6.6 TB 14x 482 GB May 31 12.2 TB 17x 714 GB June 30 17.8 TB 19x 946 GB Month 4 July 31 23.4 TB 20x 1,178 GB TOTAL 23.4 TB 20x 1,178 GB

BaaS Self Service Portal Account Management Administration Self-Service Billing Reporting Help Desk

Public Versus Private Cloud ITC Cloud Services BaaS Backup as a Service DRaaS Disaster Recovery as a Service IaaS Infrastructure as a Service MaaS Monitoring as a Service YaaS! ITC The Right Choice

Disaster Recovery Storage Replication (Netapp SnapMirror) Facility A Connectivity to MPLS Cloud or direct Leased-Lines. Facility B Facility n... Leveraging non-production hardware environments for Disaster Recovery means no additional hardware costs to maintain a copy of production instance(s). Production Environment OC3 Link Between Data Centers Disaster Recovery Environment Using Storage Replication means no additional Oracle technology licenses required for DR Off-line Media Backup Test, Development Environments Oak Brook, IL LatiSys Data Center San Francisco, CA DR Data Center

DR Objectives Storage Replication (Netapp SnapMirror) Recovery Point Objective (RPO) Recovery Time Objective (RTO) DR Site Testing 5 Minutes Using SnapMirror, 48 snapshots of database every 30 minutes to 4 hours Snapshot archive log volume every 5 minutes SnapMirror Snapshot application file system every 15 minutes (for log and out files) Provide Resumption of Services within 2-4 Hours of Disaster Event Upon Disaster, storage volumes mounted either on test servers or dedicated DR servers (offered as an option) Site Tests Coordinated with Customer personnel, scheduled Annually

Storage Replication (Netapp SnapMirror) Use for DR and Clones

ITC DRaaS Offerings DR using Storage Replication DR using VMware Site Recovery Manager (SRM) DRaaS offering includes: Recovery as a Service Test /Development as a Service

Public Versus Private Cloud ITC Cloud Services BaaS Backup as a Service DRaaS Disaster Recovery as a Service IaaS Infrastructure as a Service MaaS Monitoring as a Service YaaS! ITC The Right Choice

ITC Infrastructure as a Service (IaaS) Strategy Storage Servers (Cisco UCS) Load Balancing (F5)

ITC Cloud Storage as a Service - STaaS

ITC Cloud Storage as a Service - STaaS

UCS

UCS

Best of Breed Infrastructure Components Edge Network Load Balancing/DMZ Equipment F5 3600 series BigIPs Multiple clusters Redundant Configuration Capability Secure DMZ and Internal Access Fast SSL/Local Traffic Management 2Gbps Traffic Throughput Hardware SSL 10,000 TPS 2Gbps bulk encryption Active/Passive Configuration in Both ITC Data Centers

Public Versus Private Cloud ITC Cloud Services BaaS Backup as a Service DRaaS Disaster Recovery as a Service IaaS Infrastructure as a Service MaaS Monitoring as a Service YaaS! ITC The Right Choice

ITC Cloud Nagios XI Monitoring Service Checks Compute Layer Linux, Windows, Solaris Servers Virtualization Layer VMware ESX Servers, Oracle VM (OVM) Storage Layer Netapp, 3PAR Network Layer Routers, Switches, Firewalls, Circuits Databases Oracle, MySQL, SQL Server Applications E-Business Suite, Discoverer, Hyperion, OBIEE Microsoft Exchange, SharePoint, Terminal Server, Citrix

66 How to Build Your Enterprise Cloud Effectively Systems Monitoring Monitoring Configured on All Hosted Systems Production, DR and Non-Production Utilizes Agent or Agentless Polling Passive Checks via VPN Quick install, immediately live Server, Application and Database All Event Alerting (email, paging) Real-Time and Historical Reporting Portal-enabled for each Customer

Nagios XI Linux Server

Nagios XI Internet Routers

Nagios XI Internet Routers

Public Versus Private Cloud ITC Cloud Services BaaS Backup as a Service DRaaS Disaster Recovery as a Service IaaS Infrastructure as a Service MaaS Monitoring as a Service YaaS! ITC The Right Choice

63 How to Build Your Enterprise Cloud Effectively What Makes ITC the Right Choice for your Cloud Services? Private Cloud Provider Since 2003 3 Geographically Diverse North America Data Centers San Francisco Dallas Chicago Expert Global Support Personnel Who Provide True 24x7 Support Multilingual Application and Technical support Best Practices Methodologies and ITIL Processes Strategic Guidance for Projects SSAE-16 Audits Conducted Twice a Year Experts in Architecting Public and Private Cloud Solutions

Your Journey To The Cloud - Next Steps Decide on your cloud requirements: Geographies - Client/Devices RTO/RPO & SLA - Deployment Model Single or multi-tenant - Business Requirements Understand workloads, services and priorities ITC TC, Professional Services or Partner Assessment Identify appropriate services (BaaS, DRaaS, IaaS, MaaS) Begin your journey to success!

Cloud Enablement Assessment Want to find if you re ready the Cloud? Click on the poll question & we ll schedule your assessment today Contact Amanda Obremski aobremski@itconvergence.com (800) 675.0032 ext. 2152

How to Ask Questions Feel free to ask questions as they occur to you. Click on the Q&A icon in the panel on top of your screen A dialog box will open Enter your question and press Send During the Q&A session we will answer your questions.

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