BIP Cuneo and Regional Service Centre: multi operator ticketing and clearing Muoversi nella Guido Di Pasquale, Pluservice Rio de Janeiro, 23rd March 2015 trasportototale
Cuneo is also known as the Provincia Granda, the big province, because it is the third largest province in Italy and the largest one in Piedmont. Urban and Extra Urban transport Cuneo province Area 6.903 km 2 Piedmont Region Area 25.387,07 km 2 Population 595,209 Population 4 426 800 2
The main objective is to relaunch the Local Public Transport service of Piedmont Region, improving accessability, knowledge, management and promotion of services, creating an Infomobility system, certifing quality and quantity of the transport service. In the next few years, all Public Transport Operators of the Piedmont Region will be grouped and linked to Control Centers (CCA). Cuneo Province, ATI SpA and other 17 operators have been the first consortium (GRANDABUS) to initiate this process, operating the CCA Province of Cuneo, from 2011. The CCA is connected to the Centre Regional Services (CSR). 3
Biglietto Integrato Piemonte Piedmont Integrated Ticket A regional e ticketing system based on microchip contactless smart card technology; An Automatic Vehicle Monitoring (AVM); On Board Video surveillance systems. CSR Piemonte Piedmont Regional Service Centre A central Data Base devoted to Infomobility, Accounting, Quality monitoring, unified management of fares and tickets, transport network 4
18 private operators 420 vehicles More than 230 points of sale More than 15 million Km/year More than 60.000 loyal users A single interoperable card for all the companies (CL standard 14443 B, Calypso rev.3.1) PT, Bike sharing, Car sharing, Parking, Young Card Every operator can upload its contracts (season tickets) inside the same card and activate flexible commercial policies On the same card it is possible to recharge the «Transport Credit» that can be used on all buses and trains of the region and recharged by all points of sale 5
Depot Operator 3 Operator 4 Depot Infomobility Control Center for Area B Sales network Clearing Real Time Service Regional timetable Real Time Service Regional Service Center Real Time Smart Users Validations Black Service Fares Sold Card List data Service The CONTROL CENTER Control Center is single for the whole area: Sharing: data sharing between Real operators, Time in order to make interoperability for Area and A information integration possible Service Univocity: data is unique within the area, without being repeated n times for n number of operators present Sales network Autonomy: Each operator is autonomous in the management of its own data (service, administration, sales...) without outsourcing its specific functions Operator 1 Operator 2 Depot Depot Confidentiality: the system allows confidentiality between the operators owning confidential data, such as industrial and administrative organization
POLICE FORCE CCTV SIM DATA ON BOARD COMPUTER DEPOT DRIVER S CARD ROUTE INDICATOR VALIDATOR Next Stop Announcement TICKETS AND SEASON TICKETS ISSUING ON BOARD VIDEO AUDIO 7
Density season ticket holders / inhabitants Validations per bus stop 8
Regional Service Centre Piedmont BIP : Offered Services Offered Services: Single transport data base Service Accounting, Reports, Statistics Quality monitoring (real time, certification) Management/Notification breakdowns, anomalies Infomobility (network, prior to schedule/delays) Unified management fares, tickets Network simulation / LPT restructure 9
Regional Service Centre Piedmont BIP : adopted method and project areas Adopted method: Use of international standards with the aim of reducing the efforts of adaptation between different technologies, obtaining the scalability and a durable investment for the Region Collection of information in a single data and information storage Project areas of intervention: Data model and database Communication infrastructure Architecture of computer security (where and how enter information) (how the information to be collected is transmitted) (warranty of safe and strong) 10
Regional Service Centre Piedmont BIP : adopted Standards Project area Realization Standard Data model and data base Infrastructure of communication Architecture of computer security Model of the Regional Public Transport network Communication protocol real time between AVM and the Region Architecture and security of the Regional communication CEN TC 278 WG9 NeTex (Transmodel) CEN/TS 15531 SIRI (Service Interface for Realtime Information) Architecture SOA, Ws secure 11
User of the Public Service The Operator Authority (Region, Province, Municipality) A single card Easy to buy Multichannel information Fare integration with the e wallet Increased security thanks to VDS systems Fare flexibility and use of ad hoc fares Integrated systems Fidelity processes of customers Acquisition of accurate data on customers, trips and vehicles Clearing between companies based on actual criteria Cost accounting (costs / incomes per line / trips) Reduction of frauds: social control Possibility to implement flexible fare policies The Regional Service Centre manages the infomobility and the BIP Acquisition of accurate data on the use of public vehicles Enables to promote the fare integration and to perform the clearing on actual criteria Acquisition of data for a correct sizing of services and analysis of failures to function 12
Use and perception of the BIP Cuneo service How the Operators see the service Distribution of the «Transport Credit» How customers perceive the service 13
OBRIGADO! Guido Di Pasquale g.dipasquale@pluservice.net Mauro Muoversi Paoletti nella mauro.paoletti@grandabus.it trasportototale