FRANCE REPORT MARCH 2013 1
TABLE OF CONTENT Market news 3 Economic situation in March in France (www.insee.fr) 3 French Tourism Market News 4 Competitors Destinations 4 Airlines 5 TRAVEL TRADE AND GENERAL MANAGEMENT 6 Fam Trips (Past) 6 Fam Trips (To come) 6 Workshops and Trainings 9 Euro-Dollar Exchange Rate 17 COMMUNICATION & PR 18 March Actions 18 Summary of articles 20 Communication & Measurement March 2013 22 Total Activity Summary March 22 TECHNOLOGY SUMMARY 24 Fulfilment Requests 24 Website Traffic Analysis 24 To come in April, May, June 2013 36 Appendixes 37 2
Market news Key figures (www.insee.fr) Population: 65 800 000 on January 1, 2013 Economic growth: -0.3% at 4 th quarter 2012 Inflation: +0.0% on February 2013 Unemployment: 10.6% at 4 th quarter 2012 Private consumption: -0.2% on February 2013 Industrial production: -1.4% on January 2013 Business climate: 86 on March 2013 (ave 100) Economic situation in March in France (www.insee.fr) General economic situation in France: perception of the past decreasing, expectations stable In March, households opinion about the past general economic situation in France decreased by -2 points going back to the last November s level. These balances of opinion remained below their long term averages. Future unemployment: expectations still increasing In March, household s opinion expectation about the general economic situation in France reached its historical lowest level by decreasing (-3 points). It thus remained widely below their long term averages. The corresponding balance returned to its highest level since July 2009 exceeding the one in February. Inflation s appreciation: decreasing again In March, households were less numerous than in February to estimate that past inflation increased (-3 points). This balance approached its long term average after a 17 points decrease since September 2012. Nevertheless, their opinion about future inflation bounced by 7 points 3
French Tourism Market News Growth for the long haul destinations on the French market According to the Forward Keys/Interface Tourism survey, the French trends and habits reveals an increase (5%) on the long haul destination compared to last year at the same period. North America turned out to be the leading light destination with at the top the USA following by Canada at the second place. (Le Quotidien du Tourisme) Thailand remained the destination with the highest volume and the number of total pax in January 2013. Mexico arrived at the second place and the United States at the third one. Tourism in the world Economy The WTTC (World Travel & Tourism Council) forecast a growth of 3.1% of the tourism industry continuing the trend of out-performing the wider global economy which is set to grow at 2.4% in 20.13. It still remained largely positive against a challenging economic backdrop. Le Mondial du tourisme The World Professional tourism fair took place from 21 to 24 March in Paris bringing together 480 exhibitors with new destination such as Peru, Venezuela, South Korea, or Vietnam. They all came for discovering new destinations and above all promoting their own and adding value to their country. Le Quotidien du Tourisme raised the fact that the USA or Egypt could not be present at the Mondial Tourism Fair (B2C) favouring the B to B ones. The Asian omnipresence at IT Berlin has been felt by the tourism actors. Many efforts were made by them proposing many activities related to the Asian countries. They then announced an increase of tourism frequentation (+9%). (Tour Hebdo) AS Voyages Workshop gathered 120 receptive where we can count on the top 5 some long haul destination such as Brasil, South Africa or Asia. (L Echo Touristique) Visit California didn t attend the trade fair, but gave a press kit for journalists that attending the events. Competitors Destinations Brasilia The country s B2C ecommerce sales should see double digit expansion this year and again in 2014 thanks to the FIFA World Cup soccer tournament. 4
Mauritius The Mauritius airport doubles its capacity by building a new terminal likely welcoming 4 million passengers per year. Polynesia The touristic activity progressed with an increase of 3.8% (168 978 tourists). France is the principal emitter country. Thailand Regarding the SNAV and Atout France, Thailand booking increased (+81%) in terms of passengers and volume (+75%). (Le Quotidien du Tourisme) Airlines Air France / KLM In order to compete with the high quality of the Asian Airlines, the French airline company presents its renovation on the front class of the airplane of the long haul, therefore the first and the business classes. This transformation is thus based on new seats with convertible hull in beds of 2 meters. American Airlines For summer (June 12nd), American Airlines announced its new road with flights going to San Diego and Mexico. Thus, this airline company will carry out daily roundtrip between Miami and San Diego Airport with B737-800 airplane and a capacity of 150 seats. (Tourmag) British Airways In autumn, British Airways will go to Los Angeles and Hong Kong with its A380. They booked 12 A380 with 14 seats in first class, 44 for the business one, and 199 for the eco class. Passengers can already book their tickets with a special offer at $499 for Los Angeles and $559 for Hong Kong. (Businesstravel.fr) American airports Many articles deal with the budget cuts in the USA. The government declared on March 1 st a 5% decrease of the public federal spending for the year 2013. Many tourism actors such as the airport or museum will suffer from this declaration. Brand USA, in charge to promote the USA abroad will lose 5 million dollars of federal subvention on the 100 predicted. (Tour Hebdo) The Federal Aviation Administration announced the shutting of a hundred of control tower with a reduction of work time in order to deal with the budget cuts. (Le Quotidien du Tourisme) The decision of the White House and the Congress presents many impacts in American tourism activity. By reducing the work time of the staff (2 or 3 day per month), the national park service or the air transport will be touched leading airplane lateness, or line in the airports. (Tour Hebdo) Tour Operators La Française des Circuits offered a bottle of champagne for each Indispensable Ouest Amercain booking or Undispensable Californie. Special offers will be launch by them on tours. (Le Quotidien du Tourisme) 5
TRAVEL TRADE AND GENERAL MANAGEMENT OTP Visit california Registrations - www.californiaexpert.fr Total Registered: 2.389 Registered (with no activity): 1379 (57 %) Users active (started at least one course): 357 (14%) Users completed (all courses): 653 (28%) Users that have 100% of good answers: 245 (same as in February 2013) From March 1st to March 31th: 57 registrations EVOLUTION OF THE E-LEARNING WEBSITE S VISITORS A important peak of visits on the March 1st because we had a lot of registrations this day. Fam Trips (Past) South California: With Air Tahiti Nui from Janurary 26th to February 02nd. Florence Trouillard from Jet Set Voyages sent us her report following the Fam Trip. See appendixes 1: Report of the FAM Itinerary: LA, Santa Barbara, San Diego, Anaheim An E-mail has been sent to thank the partners who hosted the group during the fam. Uploaded on Sharepoint: http://share.visitcalifornia.com/workspaces/fams/project%20documents/fam%20itin eraries%20(final%20for%20imis)/travel%20trade/2012-2013/france%20and%20belgium/fam%20trip%20south%20california_january%2026t h%20february%202nd_air%20tahiti%20nui.pdf Fam Trips (To come) North Coast & Shasta Lake: With Air France from May 19th- 26 th, 2013 Final list of participants (7 in total) Mrs. Delphine BERTEUIL - BACK ROADS Mr. Christophe JULIEN - JET SET VOYAGES Mme.Claude Mazet - KUONI Mrs. Amandine RUIZ - LA MAISON DES ETATS-UNIS Mrs. Sophie KARAM - PLANETVEO 6
Mr. Denis POLLET - USHUAIA VOYAGE Mrs. Sihame HADDANE - VISIT CALIFORNIA Itinerary: Sonoma, Mendocino, Eureka, Crescent City, Mc Cloud, Shasta Lake, Sacramento. Requests have been sent to the CVB s. Premium Outlets, Sacramento, and Shasta Cascade already gave their OK to support the FAM. We already received the portion of itinerary of Sonoma (Hotel in Fairmont Sonoma Mission Inn & Spa) and are still waiting to receive the final itineraries for the other CVB s. Car rental Alamo offered 1 complimentary car for the trip. We ll rent a 2 nd vehicule apart. Airlines Air France already edited all the airline tickets. High Sierra: With Air France from June 1st-7th (Post Pow Wow) Final list of participants (14 in total) Mrs. Jennifer AUBRY- BACK ROADS Mrs. Nelly GAULIER - DIRECTOURS Mrs. Karine GUILLEMOT - EURAM Mrs. Vanessa LAÎNÉ - JET SET VOYAGES Mr. Geoffrey Duval - JET SET VOYAGES Mrs. Lise LE PENDEVEN - LA MAISON DES ÉTATS-UNIS Mr. Arnaud ROLLAND - SKI INFO (Journalist) Mr. Olivier THERY - USHUAIA VOYAGE Mr. Loïc CORNU - VOYAMAR Mr. Thierry MAILLET - LA FRANCAISE DES CIRCUITS Mr. Jacques TENDRON - TOURISMES.TV (Journalist) Mrs. Murielle NOUCHY - VISIT CALIFORNIA FRANCE Mrs. Sophie LEBOUCHER - VISIT CALIFORNIA FRANCE Mrs. Sihame HADDANE - VISIT CALIFORNIA FRANCE Mrs. Truong VINH TONG Béatrice - HERTZ Itinerary: North Lake Tahoe/South, Sonora, Coulterville, Mariposa, Yosemite, Bodie, Mono Lake, Mammoth Lakes Car rental Hertz decided to offer 3 complementary vehicules for the group. Airlines We received all the airline ticket from Air France Video campaign We agreed with tourismes.tv, that Jacques Tendron who attends the Fam will produce 2 videos of 3 minutes plus 6 times 20 seconds of shooting during the fam. These videos will be dislayed on: - Tourismes.tv during 12 months - On our Facebook page, twiiter, Lindedin and on our blog. 7
Travel Trade Portal Translations have been done on the Travel Trade Portal in order to allow the french visitors to connect with social login on the TTP. They now have the possibility to use their existing logins as usual or use the new social login tool http://traveltrade.visitcalifornia.fr/ Sales & Media Calls Nouvelles Frontières TUI France (Partnership Manager with Sandrine Hauzi) Visit California will offer 1 trip to Californie for 2 in partnership with Air France to a travel agent that will have to complete the E-Learning Program with success and win the sale challence California. Link to the e-learning: http://tuifrance.elmg.net/index.php?test_flash=1 To win the trip, the travel agent wil be required to have 100% good answer to the E- learning that includes 5 specific questions about California and realize the most important number of passengers booking on the tour California Dream (Brochure Nouvelles Frontières Amérique du Nord) and/or the tour «Go West 15 jours». The challenge will last 2 month (End on June 15th, 2013). Link to the their interactive brochure: http://asp.zone-secure.net/v2/indexpop.jsp?id=1843/2355/30844&lng=fr 8
Dispositive will include: E-mailing newsletter (1,5 millions of readers) Pop-up California featured inside the travel agencies Specific questions about California included in the E-Learning Air France will partnered during this operation by offering 2 airline tickets. http://asp.zone-secure.net/v2/indexpop.jsp?id=1843/2355/30844&lng=fr Workshops and Trainings La Française des Circuits The tour operators organized a dinner with their top travel agencies specialized in the US and Visit California supported the event by proving bottles of Californian Wine and printed materials including maps and visitors guide. Press articles from the Travel Trade magazine have been published to announce the event. The tour operator provided with the list of travel agencies who attending the events and pictures See the list of attendees in appendixe 2 9
Photos Jet Set Voyages (March 26 th, 2013) The tour operator organized a training for travel agencies and invited Murielle and Sihame to join for lunch in order to networking with them and distribute printed materials. 32 travel agents attended the event in total. Please see appendixes 3 Air France Training Day (April 9 th, 2013) Delegate CVB participants We have now 12 confirmed participants to the event: LOS ANGELES CVB, UNIVERSAL STUDIOS HOLLYWOOD, SAN FRANCISCO TRAVEL, SANTA MONICA, SAN MATEO COUNTY, SONOMA COUNTY, SEA WORLD SAN DIEGO, CityPASS, CENTRAL COAST, YOSEMITE CVB, PALM SPRINGS CVB and ALAMO. Hayley French from Los Angeles, Alison Nicholls will attend the event in person. Material and presentation Most of the delegates have sent their material and presentation for the event.the global PowerPoint presentation is now ready, and all the material is translated. Attendees Please see appendixe 4 Travel Agents/Tour operators: 124 confirmed their participation Staff: 17 Microsite on Travel Trade Portal : http://aftrainingday.visitcalifornia.fr The microsite is online since November 22 nd, 2012 with all the details of the event and prize to win. 10
In March, the website dedicated to the "Air France & Visit California Training Day" http://aftrainingday.visitcalifornia.fr/ has been visited 260 times. We can see a huge peak on March 21st thanks to a newsletter inviting French travel agents to the training day send by Tourmag.com on the database including Travel Agents and Tour Operators Emails sent Successful deliveries Openers Emails not delivered 13 935 13 001 2 933 934 Total Number of Click 173 Number of people clicking (number of users) 144 Average number of hits by users 1,2 We ve also sent the same newsletter on our own database http://cluster010.ovh.net/~mno/californie/aftd/ avril2013/index.html 11
On March 8th To people who did not open our firt invitations in Province (because it was holyday in Paris aera) Delivered 1366 / 1371 Clicks 0.7% (9/1366) Opening 9.4% (128/1366) Not opened 91% (1238/1366) On March 14th To people of province who not opened the latest email + Paris Aera Delivered 1237 / 1238 Clicks 0.6% (7/1237) Opening 9.5% (117/1237) Not opened 91% (1120/1237) On March 26th http://cluster010.ovh.net/~mno/californie/aftd/avril2013/index1.html 12
To people who did not open the latest email. This one was focused on the trips to win Delivered 1119 / 1120 Clicks 1.6% (18/1119) Opening 8.7% (97/1119) Not opened 91% (1022/1119) We noticed that we have lost some visitors because of the step "Travel Trade Portal". Indeed, thanks to our CRM program, we can see when we send emails which linked are clicked. and so on, we saw that people clicking on TTP linked did not connected to our dedicated website thanks to the image on TTP. Logistics Restaurant (Lunch): All the attendees will have lunch together in a restaurant located near the event venue at the Ibis Porte de Montreuil. Prize to win 2 trips to California for 2 have been offered: 1 NORTH CALIFORNIA San Francisco Travel 3 nights at the St. Regis Hotel and 3 nights at the JW Marriott San Mateo County: 2 nights stay in a San Mateo County Hotel for 2 people along with kayaking for 2 people 13
Sonoma County: 2-night stay at the Hyatt Vineyard Creek Central Coast: Prize will be known when the winner will be defined Yosemite: 2-Night Stay for two in a Bed and Breakfast Inn in or around Yosemite National Park (January thru May 2013), $200 gift certificate toward an Outdoor Adventure with the Yosemite Conservancy, Zipline for two at Yosemite Ziplines and Adventure Ranch in Mariposa, 2 Hour Valley Tour Pass for two in Yosemite National Park, Yosemite National Park Entrance Pass Premium Outlets: 2 vouchers for shopping Alamo: 10 days car rental 1 SOUTH CALIFORNIA Air France: 1 return tickets to California Los Angeles: 3 nights at the W Hollywood Universal Studios Hollywood: 2 tickets to visit the park in 2013 Santa Monica: 4 nights at Shangri La and Shore Hotel, dinner for two at Whist Restaurant in Viceroy Santa Monica, 2 tickets for Starline's Hop-on-Hop-off two entry passes to the Getty Villa and Shopping Vouchers for 3rd Street Promenade and Santa Monica Place SeaWorld San Diego: 2 SeaWorld San Diego single day tickets CityPASS: 4 CityPASS Palm Springs: TBA Premium Outlets: 2 vouchers for shopping Alamo: 2 times 10 days car rental Visit USA Committee 1 mois/1 destination 2 special California are currently online: South California: 411 unique visitors / 704 total visitors http://www.office-tourismeusa.com/moisdestination/californie%20du%20sud.pdf North California: 281 unique visitors / 461 total visitors http://www.office-tourisme-usa.com/moisdestination/ca%20du%20nord.pdf New Website for the Visit USA Committee A new version of their website will be created with more interactive and updated informations about California. We ve sent back a table with the links of all the attractions and touristic sites listed on their new website. Board Meeting A board meeting happened on March 27 th, 2013. Attendees: Michel-Yves LABBE President (Directours), Geoffrey DUVAL (Jetset Voyages), Nancy MASSE (NM Marketing), Isabelle TROTZIER (Interface Tourism), Rémi 14
La Maison des Etats-Unis The specialized tour-operator added our website link on their website to allow their visitors to contact us for more information about California: http://www.maisondesetatsunis.com/californie-usc.html Newsletters A newsletter about the Wanderlust festival have been edited in March to promote this major event in North Lake Tahoe toward the travel trade industry and journalists. Road Trip 2013 / IVG / Maps The final version of the Road-Trip is now ready to be printed. Sunset will sent us soon a link that will alow our visitors to consult it on our website www.visitcalifornia.fr; We ll also receive a stock of the new road-trip 2013 in our office in April 2013. 5000 new IVG s and 600 maps have been shipped to our office California s CUP We ve sent the invitation to the french tour operator to see if they wanted to participate to the event. Unfortunately, they are not available, because of Pow Wow that will happen at the same period. 15
LIST OF BUYERS Pow Wow 2013 (June 8 12 th, 2013) Las Vegas Here are the updated lists of buyers and non-buyers who will attend Pow Wow. Company First Name Last Name City, Zip Phone Email All Ways on Wheels Philippe Humbert BP 40005, 84410 Bedoin 33 4 90 12 86 80 phumbert@allwaysonwheels.com Amerigo Nathalie Delame 60300, Senlis 33 3 44 53 04 58 nathalie@amerigo.travel Back Roads Sophie Carvalho 75014, Paris 33 1 43 22 65 65 sophie.backroads@orange.fr Ceetiz François Bellot 75008 Paris 33 9 81 174 854 françois@ceetiz.com Compagnie des Etats-Unis Jean-Alexis Pougatch 75001, Paris 33 1 55 35 33 42 nora@compagniesdumonde.com Compagnie Des Etats-Unis Nora Gherras 75001, Paris 33 1 55 35 33 42 nora@compagniesdumonde.com veronique.amsellem@editionslariviere.fr Véronique Amsellem 92587 Clichy 33 1 41 40 32 65 Criv/Larivière Voyages Directours Nelly Gaulier 75002, Paris 33 1 45 62 32 74 nelly@directours.com DW&B Gekko Holding/Teldar Travel Rodolphe Eberth 75004 Paris 33 1 44 75 39 79 rod.amconn@gmail.com Marie Rajfus - Casanova 75004 Paris 33 1 44 75 39 79 jpr@nyc.com Olivier Delouis 92300 Levallois-Perret 33 1 77 68 17 00 olivier@teldartravel.com Carine Monteils carine.monteils@gekko-holding.com Jet Set Charles Julien 75116, Paris 33 1 53 67 13 28 cjulien@jetset-voyages.fr Florence Trouillard 75116, Paris 33 1 53 67 13 10 ftrouillard@jetset-voyages.fr Le Cercle des Vacances Line Archambault 75001, Paris 33 1 77 45 65 76 Larchambault@cercledesvacances.co m Maison des Etats-Unis David Chaumeil 75006, Paris 33 1 53 63 13 43 davidc@maisondesetatsunis.com Partir Aux Amériques / Exclusive France Holidays Erez Bousso 75010 01 75 00 15 26 erezb@efranceholidays.com Partir Aux Amériques Barbara Livney 75010 33 1 75 00 15 26 barbara@efh-group.com Prometour François Bocchi 75019, Paris 33 1 55 78 22 58 francois@prometour.fr Sensation du Monde Jean-Luc Durovray 93285 Saint- Denis cedex 33 1 40 10 50 00 jldurovray@sensationsdumonde.com Yohann Robert 33 1 76 77 71 76 yohann.robert@thomascook.fr Voyages-en-direct.com/Ushuaia Voyages Olivier Thery 75011 Paris 33 1 55 28 39 99 othery@voyages-en-direct.com Voyageurs du Monde Liore Brami Zeitoun 75002, Paris 33 1 42 86 17 09 lzeitoun@vdm.com Western Horizons/ La case départ Thierry Chape 75010 Paris 33 1 42 05 20 21 jb@lacasedepart.fr List of French Delegates - Non-buyers 19/03/2013 Company First Name Last Name Address City, Zip Phone Email U.S. Embassy, Commercial Service American Embassy / FCS Valérie Ferriere 2, avenue Gabriel 75008 Paris 33 1 43 12 70 77 Valerie.Ferriere@mail.doc.gov Directours Visit USA Chairman Promotion Manager Visit USA Representative Michel- Yves Delphine Labbé Aubert 27, Bd des Italiens c/o Le Cercle des Vacances 31 av. de l'opéra 75002, Paris 33 1 45 62 32 74 myl@directours.com 75001 Paris 33 1 49 27 90 04 d.aubert@office-tourisme-usa.com Media Visit USA Representative Nancy Massé 187, rue de Courcelles 75017 Paris 33 6 15 31 19 07 nancy.masse@free.fr 16
Le Quotidien du Tourisme Le Figaro Tourismes.TV Florence Jean- Pierre Brunel Chanial 9, Allée Jean Prouvé 14 bd Haussmann Fabrice Nidiau 1, bis Allée Jacques Tendron Eric Tabarly Journalists 92110 Clichy 33 6 13 02 58 69 florence.brunel@quotidiendutourisme.com 75009 Paris 33 1 57 08 55 12 jpchanial@lefigaro.fr 93140 Bondy 33 1 48 47 15 34 06 17 41 46 46 direction@tourismes.tv Tour Hebdo Stéphane Jaladis 18, rue de la Cotte 75012 Paris 33 6 10 78 65 86 sjaladis@gmail.com 10 place du L'Echo Touristique Laurence Rousseau General de Gaulle BP 92186 Anthony Cedex 33 1 77 92 92 92 lrousseau@gisi.fr 20 156 32, rue du Meet & Travel Mag Michel Foraud Faubourg 75010 Paris 33 1 75 77 21 60 m.foraud@meetandtravelmag.com Poissonnière Strategos Pierre Amalou 2, Impasse Saint Paul 84000 Avignon 33 4 90 16 37 80 pierre@amalou.com Univers des Voyages Viktoria Varecza 71, rue Desnouettes 75015 Paris 33 1 44 19 90 99 viktoria@rectoversomultimedia.com Voyages d'affaires Serge Barret 6, Cite Paradis 75010 Paris 33 1 53 24 24 05 sbarret@voyages-d-affaires.com Voyages et Stratégies Joanna Zayan 6,Bd Bineau 92300 Levallois-Perret 33 1 40 89 75 94 Joanna.Zayan@voyages-strategie.com Continental Square II, Bat. Mars, 3 BP 13760, 95727 XL AIRWAYS Stéfanie Kammerer Place de Berlin, Tremblay en France Roissy Charles de Gaulle 33 1 70 03 16 68 stefanie.kammerer@xlairways.fr EURO-DOLLAR EXCHANGE RATE http://www.exchange-rates.org 17
COMMUNICATION & PR March Actions Meetings Orient-Express cocktail On March 7th, Sophie was invited to meet people from the Resorts of Orient Express to celebrate the opening of the new resort in Santa Barbara : El Encanto. During this evening, Sophie met the Director of Sales of the hotel, Ellen M. Thorton. Ellen proposed her to contact her if Visit California needed pictures of the hotel. Mondial du tourisme March 22 nd, 2013 On March 22th, Sophie went to the Salon Mondial du Tourisme. Dedicated to public, this fair offered a press room where Sophie put down some files with documentation and contacts of Visit California France Press release Glow Santa Monica On March 12th, Sophie sent a Press Release about the cultural event GLOW, which will occur in Santa Monica on September 28th. The title of the PR was: "La Californie rend hommage à Paris avec le festival Glow, à Santa Monica" (California pays homage to Paris with the Glow festival in Santa Monica) She chose to send it to journalists specialized in Culture, Art and Fair in France. This PR was sent to 662 French journalists, and this PR was opened 238 times by 165 different journalists. 18
Past Press Trips Generated articles to come MAGAZINE JOURNALISTS DATE OF PUBLICATION Historia (July/August) HISTORIA Victor Battagion & Pauline Juppin Nouvelobs.fr End of june PETIT FUTE LAS VEGAS & LES GRANDS PARCS Philippe Henry May 13 PETIT FUTE LOS ANGELES & AREA Nadège HUMBERT April 13 SAVEURS Jean-Louis André & Jean-François Mallet march-13 SUD OUEST MAGAZINE Olivier Bonnefon march-13 VOCABLE (Sonoma) Shelly Vocable march-13 Eleonor Klar, Louis Canadas, Lucille 05 April 2013 I HEART Béziers, Loubna Zaid Marc BAINAUD, Marie-Catherine Dolhun June 2013 NEWESTERN Bainaud GEO Pierre Sorgue 13 April MOTO REVUE Julien Amado April / May 2013 FEMME ACTUELLE Françoise Nicol 30 March CITYGUIDE LOUIS VUITTON LOS Sabine Savouret, Pierre Leonforte, ANGELES Claude Deloffre oct-13 LA PECHE ET LES POISSONS Pascal Bacoux March-14 Press-trips (In progress or to come) I Heart - January 17th 2013 to March 7th 2013 The team Came back from its press trip. A follow-up has been done with the team of journalists and they are now in process of redaction of the article. Date of publication: April 5 th, 2013 NEWESTERN - February 20 to March 2, 2013 Their press trip just ended. We ve sent a follow-up including the contacts of all the partners supporting the press trip and elements for the redaction fo their article. Date of publication: early in June 2013 MOTO REVUE March 19 th 29 th, 2013 The press trip just ended. We ve planned to meet the journalists and the photograph for a follow-up and indications about how to write their article and feature the destination. Both of them enjoyed the trip and the warm welcome of the partners. They ve also benefit from good weather conditions for making the shooting of their video. Date of publication: April / May 2013 Pages: 10 to 12 Circulation: 47 546 ex. 19
LA PECHE ET LES POISSONS May 5th 14th, 2013 Airline tickets have been edited and a the Mammoth Lakes team is now working on a tentative itinerary. We also have to find rooms in Los Angeles. Press trip is on process. Itinerary : Visiting Los Angeles / Santa Barbara (Channel Island) / Santa Ynes (Lac - Freshwater Fishing) / Mammoth Lake / Volcanoes / High Sierra (Yosemite) / Marina del Rey / Los Angeles. This article will introduce fishing enthusiasts, the high places of this sport (ocean / lakes and rivers) in California. We ve sent the request to Micheal Vanderhurst from Mammoth Lakes who is really delighted to welcome this press trip, and now working on a tentative itinerary. GEO February 24th March 2d, 2013 Pierre SORGUE came back from San Francisco and North California. We ll do a follow-up of his press trip soon. His colleague Clément Imbert writing for GEO has now all the elements from us to write its article about: - Eco lodges in California: We ve suggested the hotel Mojave Sands in the Mojave Desert and have sent picture about other luxury and ecological properties in California. - El CAMINO REAL. The journalists made an interview by e-mail about the Mission of Santa Barbara. The CVB have kndly found a key contacts to answer these questions. Murielle also met the journalist on Febuary 28 th, 2013 to determine his needs. Summary of articles Generated Vocable Anglais: Journalist (Ann Marsh) «Free Spirits in Sonoma». This article offers an overview of cities such as Guerneville in Sonoma s valley and all the activities to do there. Written for teenagers, it shows the richeness of California by explaining the fact that Los Angeles is not the only city of California. Golf Européen: «Le Rêve Californien». A 13 pages dedicated for golf lovers. This articles deals with the opportunity that they have in California thanks to its golf course. Palm Spring and Coachella valley own the most important itinerary golf of the world. Saveurs : Journalist (Jean-Louis Andre). «La Mythique Route 66». From Chicago to Santa Monica, it explains how in this famous road, long of 400km the tourist could have the history of the United States from its beginning. Sud Ouest : The article deals with the natural side of California and it landscapes. The way that its culture and heritage is given for the tourist and the activities to do in family. 20
La Quotidienne.fr: «AF, Delta et Visit California font leur Training Day». This article shows how Air France, Delta and Visit California join each other in honor of California in order to educate travel agents into the destination. Le Quotidien du Tourisme: The article confirms that Visit California and Air France offers 2 California journeys in the Air France Training Day for travel agents. The 120 guests will have lunch with Air France, Delta and Visit California. Altitude XL Airways : «Bons plans». From Las Vegas to San Francisco, this article deals with what tourists can do in term of entertainment in Las Vegas and its luxury hotel. It gives some tips in San Francisco and Las Vegas interested activites. 21
nb.page s Surface COMMUNICATION AND MEASUREMENTS MARCH 2013 Valorisation of Monthly parutions California Parutions n Magazine Circulation 22 2013 MARCH 1,413 x 3 Unit Price AVE euros AVE dollars Exchange 1:$1.413 Ad Value Dollars ARTICLES GENERATED Bimonthly Magazine Vocable Anglais 64852 7 6060 42420 59939 179818 Bimonthly Magazine Golf Européen 22627 13 4900 63700 90008 270024 Bimonthly Magazine Saveurs 130000 11 9300 102300 144550 433650 Weekly Magazine Quotidien du Tourisme AFTD 17300 1 5990 5990 8464 25392 Daily Webzine La Quotidienne. Fr AFTD 280000 1 1000 1000 1413 4239 Weekly Magazine Sud Ouest Magazine 350000 4 13890 55560 78506 235519 2 per 6 months Magazine Altitude XL Airways 45000 5 4100 20500 28967 86900 SUB TOTAL 909 779 42 45 240 291 470 411 847 1 235 541 NON GENERATED Weekly Webzine Influencia 125530 3 230 690 975 2925 Weekly Magazine Challenges 277524 0,5 21600 10800 15260 45781 Weekly Magazine Madame Figaro 522863 0,5 34000 17000 24021 72063 Weekly Magazine Livres Hebdo 9000 2 2800 5600 7913 23738 Daily Webzine I-Voyages 100000 7 300 2100 2967 8902 Daily Magazine Le Journal de Saone et Loire 64828 1 5448 5448 7698 23094 Quaterly Magazine Horizon Monde 53000 1 9000 9000 12717 38151 Quaterly Magazine Horizon Monde 53000 2 9000 18000 25434 76302 Monthly Magazine Ideat 110000 2 15500 31000 43803 131409 Bimonthly Magazine L'Officiel Voyage 50000 8 11900 95200 134518 403553 Bimonthly Magazine L'Officiel Voyage 50000 4 11900 47600 67259 201776 Quaterly Magazine The Good Life 100000 1 0 0 0 0 Quaterly Magazine Marions-nous! 45873 2 4800 9600 13565 40694 Monthly Magazine Auto Retro 55000 6 5150 30900 43662 130985 Monthly Magazine GQ 167421 1 17900 17900 25293 75878 Daily Webzine Deplacementspro.com 151450 1 0 0 0 0 Daily Webzine Voyager Magazine.com 1000 2 0 0 0 0 Daily Magazine Elle 0 4 17400 69600 98345 295034 Weekly Magazine Grazia 302357 2 17500 35000 49455 148365 Weekly Magazine Grazia 302357 1 17500 17500 24728 74183 Quaterly Magazine La Montagne & Alpinisme 16600 1 4600 4600 6500 19499 Daily Magazine Aujourd'hui en France 268434 1 0 0 0 0 Monthly Magazine La Champagne Viticole 8000 1 2100 2100 2967 8902 Daily Blog Ma Récréation 1000 6 0 0 0 0 Bimonthly Magazine Oops! 348143 1 12500 12500 17663 52988 Bimonthly Magazine Petit Futé Mag 90000 1 5460 5460 7715 23145 Daily Webzine Tourmag 249125 1 1000 1000 1413 4239 Daily Webzine Tourmag 249125 1 1000 1000 1413 4239 Daily Webzine Vacances Pratiques 1000 2 1000 1000 1413 4239 Daily Webzine Cityzeum.com 100000 2 1000 1000 1413 4239 Daily Webzine Business traveller 130000 1 1000 1000 1413 4239 SUB TOTAL 4 002 630 69 231 588 452 598 639 521 1 918 563 TOTAL TOTAL ACTIVITIES SUMMARY MARCH 4 912 409 111 276 828 744 068 1 051 368 3 154 104 TOTAL ACTIVITIES SUMMARY CALIFORNIA TOURISM France & Belgium - Fiscal Year 2012/2013
MONTH : MARCH COVERAGE CIRCULATION AVE AVE $ PR VALUE Generated 7 ARTICLES 909 779 291 470,00 $411 847,00 $1 235 541,00 Off line 41 PAGES 279 779 Radio Web Site 1 PAGES 280 000 Non Generated 31 ARTICLES 4 002 630 452 598,00 $639 521,00 $1 918 563,00 Off line 43 PAGES 2 894 400 444 808,00 $628 514,00 $1 885 541,00 Web Site 26 PAGES 1 107 230 7 790,00 $11 007,00 $33 022,00 TV MINUTES Total 38 4 912 409 744 068,00 1 051 368,00 3 154 104,00 Taux de change 1,413 TOTAL ACTIVITY SUMMARY 2012/2012 TOTAL ACTIVITIES SUMMARY CALIFORNIA TOURISM France & Belgium - Fiscal Year 2012/2013 GRAND TOTAL FISCAL YEAR 2012/2013 COVERAGE CIRCULATION AVE AVE $ PR VALUE Generated 47 articles 4 632 186 1 072 549 1 511 620 4 532 335 Off line 120 pages 3 221 916 743 679 1 056 362 3 129 624 Radio 14 minutes 8 000 22 900 47 196 106 054 Web Site 19 1 404 070 21 500 30 380 91 023 Non 141 articles 33 004 809 4 037 729 5 732 360 17 708 008 Generated Off line 347 pages 22 228 583 3 859 625 5 287 402 15 866 403 Web Site 58 pages 8 686 289 47 430 130 558 196 718 TV 125 minutes 8 197 286 604 370 834 237 2 502 709 Total 188 37 636 995 5 110 278 7 243 980 22 240 343 23
TECHNOLOGY SUMMARY Fulfilment Requests In March 2013 we received 336 brochure requests in total. Within this number, 313 came from the website http://www.visitcalifornia.fr/guide-pratique-du-visiteur/ and 23 directly(phone, mail and e-mail) Guide Request March 2013 Bewteen March 2012 and March 2013, we can observe an growth of + 20% of the total reaquests demands. We can note that the demands is equally splitted between individuals and travel trade. WEBSITE TRAFFIC ANALYSIS Visitcalifornia.fr. Visitcalifornia.fr. We can see 4 peaks of traffic in March, each one is a Sunday. We can deduce that people enjoy their free time to find information about destination they would like to go. 24
TRAFFIC SOURCES THE BASICS Visitcalifornia.fr MARCH 2013 FEBRUARY 2013 March 2012 Year Year to Variation Rate Month Month Variation Rate Visits 11599 9360 6119 89,56% 23,92% Pageviews 40669 29471 33412 21,72% 38,00% Pages/Visit 3,51 3,15 5,46-35,71% 11,43% Bounce rate 31,89% 33,15% 31,17% 2,31% -3,80% Avg. Time on site 00:04:18 00:03:54 00:04:27-3,37% 10,26% New Visits 78,69% 78,39% 78,33% 0,46% 0,38% Direct Traffic 15,72% 15,52% 8,51% 84,72% 1,29% Referring sites 15,96% 17,15% 34,07% -53,16% -6,94% Search engines 68,32% 67,33% 57,36% 19,11% 1,47% March was very successful in terms of visits, indeed there were 11,599 visits on the website. It's the better result ever. This phenomenon could be explained by several points : to the Google Adwords campaign which provide us more than 1.500 visits people begin to prepare their holidays trips we worked on Search Engine Optimization We can see a huge increase of traffic since January compared to the year before. We never achieved such a number of visitors even with a Google Adwords campaign. We invested around 80 more per month. 25
TRAFFIC SOURCES THE BASICS Blog.visitcalifornia.fr Traffic is unstable with a peak on March 22nd, 2013. We started a new strategy on the blog, posting once a week an article about Green California. That could explain the peak. blog.visitcalifornia.fr MARCH 2013 February 2013 March 2012 Year to Year Variation Rate Month Month Variation Rate Visits 494 385 271 82,29% 28,31% Pageviews 992 858 539 84,04% 15,62% Pages/Visit 2,01 2,23 1,86 8,06% -9,87% Bounce rate 65,18% 64,94% 61,38% 6,19% 0,37% Avg. Time on site 00:01:56 00:02:11 00:01:35 22,11% -11,45% New Visits 87,25% 88,31% 91,03% -4,15% -1,20% Direct Traffic 26,52% 18,18% 8,97% 195,65% 45,87% Referring sites 19,64% 19,48% 16,55% 18,67% 0,82% Search engines 53,85% 62,34% 74,48% -16,30% -13,62% We can see that there were more visits that the year and the month before but in the Month to Month, we can see that people read less pages and so the time passed on site is decreasing. to 26
On the graph, we can see that we reached the same level of visits than in 2011. The results are far better than in 2012. Google Adwords from MARCH 1st to MARCH 31 st, 2013 We launched a campaign Google AdWords at the beginning of the year on GOOGLE ADWORDS. We decided to link this campaign directly to the page http://www.visitcalifornia.fr/guide-pratique-du-visiteur/ of our website. 27
Key Words Maximal cost per clic authorized ( ) Number of Clics Number of views Variation Rate Clics vs Number of views Tourisme Californie auto : 0,44 406 23457 1,73% 0,27 Etats Unis auto : 0,44 120 41576 0,29% 0,34 carte Californie auto : 0,44 110 7395 1,49% 0,3 Voyage Californie auto : 0,44 103 8276 1,24% 0,33 Visiter Californie auto : 0,44 82 2314 3,54% 0,29 Vacances Californie auto : 0,44 47 4203 1,12% 0,35 Voyage San Francisco auto : 0,44 40 59689 0,07% 0,37 Average Cost per clic ( ) Total Cost ( ) Average position on the page 110, 44 4,71 40,6 6 0,98 33,2 9 4,5 33,6 2 4,06 23,9 2 10,34 16,6 6 3,96 14,8 4 0,25 circuit Californie auto : 0,44 32 3784 0,85% 0,37 11,8 3,12 Tourisme San 10,1 Francisco auto : 0,44 31 16720 0,19% 0,33 6 0,61 Vacances Los Angeles auto : 0,44 25 13941 0,18% 0,35 8,79 0,63 que faire en Californie auto : 0,44 24 266 9,02% 0,26 6,13 23,05 voyage en californie auto : 0,44 22 1705 1,29% 0,31 6,75 3,96 visite californie auto : 0,44 20 422 4,74% 0,33 6,55 15,52 Santa Barbara auto : 0,44 19 5378 0,35% 0,35 6,71 1,25 vacances usa auto : 0,44 8 2102 0,38% 0,36 2,85 1,36 guides touristiques auto : 0,44 8 8372 0,10% 0,34 2,76 0,33 Yosemite auto : 0,44 4 1691 0,24% 0,38 1,5 0,89 Vacances San Francisco auto : 0,44 4 4768 0,08% 0,35 1,4 0,29 vacances etats unis auto : 0,44 3 1550 0,19% 0,39 1,18 0,76 Lake Tahoe auto : 0,44 3 3859 0,08% 0,23 0,7 0,18 sejour en californie auto : 0,44 2 977 0,20% 0,34 0,68 0,7 Lac Tahoe auto : 0,44 1 175 0,57% 0,25 0,25 1,43 Mammoth Lakes auto : 0,44 1 864 0,12% 0,17 0,17 0,2 Total : Search Network -- -- 1115 213599 0,52% 0,31 341, 81 1,6 Total : Display 111, Network -- -- 447 859589 0,05% 0,25 6 0,13 453, Total -- -- 1562 1073188 0,15% 0,29 41 0,42 This month, the GoogleAdwords campaign provided us more visitors than in February (1562 vs 1397) During March we changed our daily AdWord budget from 12,00 to 15,00. 28
The Total cost of the campaign for March 2013 is 453.41 Technical vocab : Search Network : your result page when you enter some keywords in Google search bar Display Network : Google has got a lot of website's partners where your ad can appear The 3 more hit key words generating clicks are: -"Tourisme Californie" with 406 hits (vs 421 last month) - Etats Unis" with 120 hits (vs 183 last month) - "carte Californie" with 110 hits But the better ROI regarding the number of clicks versus the number of the ad has been view are: - "que faire en Californie" with 24 hits for 266 views (9.02%) - "Visite Californie" with 20 hits for 422 views (4.742%) - "visiter Californie" with 82 hits for 2314 views (2.86%) 29
30
MAIN KEY WORDS GOOGLED For March 2013, we can see that the main keywords Googled leading to our website are: - Californie / Califonia - visitcalifornia.fr (which shows that our website is more and more known by the public) - Carte de la Californie 31
Variations table: Key Word October November December January February MARCH Variation 2012 2012 2012 Rate 2012 2012 2012 2013 2013 2013 MARCH 2013 vs February 2013 (not set) 999 939 822 1020 1481 1655 11,75% californie + california 307 255 239 450 406 756 86,21% visitcalifornia + visit california + www.visitcalifornia.fr + 132 123 80 158 162 204 25,93% visitcalifornia.fr carte (de la) californie + californie carte 97 87 87 246 189 163-13,76% californie tourisme + tourisme california 28 58 42 57 64 160 150,00% à voir / que voir / à voir / à faire en californie 55 79 38 106 36 101 180,56% guide / carte californie 10 17 11 17 20 46 130,00% source de au chaude a shasta 12 40 233,33% que/quoi faire à los angeles 74 29 22 85 50 36-28,00% vivre en californie 19 20 22 28 32 32 0,00% histoire de la californie 31 19 21 35 20 24 20,00% plages californie / surf californie 44 24 14 62 50 21-58,00% blog californie 9 13 climat californie / météo californie 62 38 21 53 32 12-62,50% vacances californie 15 11-26,67% californie en famille 8 11 37,50% déclaration douane pour la californie 10 Climat los angeles 9 8 9 10 9-10,00% style californien 8 9 7 11 9 9 0,00% californie voyage 9 endroit a visiter absolument en californie golf los angeles 9 8 Several new entries this month with : - déclaration douane pour la californie (customs declaration for California) - californie voyage (california trip) - endroit a visiter absolument en californie ( place must seen in California) 9 32
VISIT PROVIDERS Legend: GREEN : Increasing in comparison of the month before RED : Decreasing in comparison of the month before BLACK : Not used last month BLUE : Equal 33
Variation Table October2012 November 2012 December 2012 January 2013 February 2013 MARCH 2013 Variation Rate AdWords 1009 1397 1562 11,81% TripAdvisor 102 103 87 232 219 188-14,16% Office-tourisme-usa.com 129 122 206 156 136 166 22,06% Routard 85 72 77 157 143 136-4,90% Wikipedia 89 103 86 119 84 118 40,48% Visitcalifornia.com 54 75 99 178 102 102 0,00% bing 33 39 32 63 41 101 146,34% Google.fr 42 71 53 63 18,87% yahoo 29 23 20 24 32 59 84,38% authentikusa.com 9 14 58 314,29% Conduit 28 28 38 34 30-11,76% Babylon 29 23 28 26 20 25 25,00% Facebook 23 47 16 18 22 24 9,09% Ask 14 31 32 23-28,13% idéesvoyages.visitcalifornia.fr 29 28 10 17 13 18 38,46% sfr.fr 11 10 4 12 17 16-5,88% search.sweetim.com 21 20 17 16 16 0,00% sunsetbld.com 4 4 9 8 7 14 100,00% aftrainingday.visitcalifornia.fr 11 6 14 oopartir.com 10 4 10 9 12 12 0,00% delta-search.com 12 Newsletters 10 11 12 25 18 11-38,89% kazeo.com 11 11 0,00% magazine-voyage.com 13 10 11 10,00% avg 12 10 10 0,00% aol 9 gocalifornie.com 8 live.california.fr.equatorlearning.com 7 10 9 6 7 16,67% tourmag.com 6 cali-fun.com 8 3 5 66,67% easyvoyage.com 11 5 4-20,00% Most of the indicators are increasing in comparison with February. One more time, Google Adwords provided us the majority of our visitors. We can also see that the Travel Trade Portal did not bring any visit on our website visitcaliofnria.fr meanwhile our dedicated website to the "Air France & Visit California Traiing Day" provided us 14 visits. 34
2011 2012 2013 SOCIAL MEDIA REPORTING Statistics Facebook Twitter Blog Nbr fans followers visits articles January 211 117 320 3 February 240 124 521 13 March 257 127 502 7 April 272 142 593 3 May 289 151 658 5 June 312 151 571 8 July 328 157 603 8 August 345 156 509 1 September 354 161 265 1 October 358 162 244 1 November 368 160 291 4 December 369 163 215 0 January 377 164 257 0 February 401 169 331 7 March 414 174 290 6 April 424 175 297 4 May 434 178 321 June 443 183 244 7 July 453 185 317 7 August 462 191 328 3 September 465 192 270 0 October 474 200 328 7 November 488 200 313 8 December 501 201 265 5 January 518 195 363 8 February 529 197 385 6 March 551 201 494 10 of creation of a new page on the Blog 35
Concerning the Social Medias, the numbers of fans and followers is regularly increasing since 2011. But here, once again, we can see the huge lost of traffic on the blog between august and September 2011, and we can also see that the average number of visitors of the blog is irregular from a month to another. But since January, the traffic on the blog is regularly increasing. Indeed, we regularly ad contents on the blog, reading new articles, and we promote it on Facebook and Twitter. On Facebook, people are more and more engaged. They more often answer to our posts by comment or like or sharing our content. TO COME IN MARCH, APRIL, MAY 2013 - AIR FRANCE TRAINING DAY 2013 - FAM TRIP NORTH COAST & SHASTA LAKE - MOTO REVUE PRESS TRIP (March 19 th -29 th, 2013) - LA PECHE ET LES POISSONS PRESS TRIP (May 5 th -14 th ) - NEWSLETTER V.USA COMMITTEE 36
TO COME IN APRIL, MAY, JUNE - FAM HIGH SIERRA - FAM NORTH COAST - POW WOW 2013 with the sponsoring of the VISIT USA Fr Get Together - PRESS TRIP LA PECHE ET LES POISSONS - GREEN NEWSLETTER - AIR FRANCE & VISIT CALIFORNIA TRAINING DAY 2013 Appendixes 1: Report Florence Trouillard (PR & Communication Director) of Jet Set Voyages Follow-up Fam Air Tahiti Nui Eductour Californie du Sud 28 janvier 2 février Organized by French Visit California (Murielle Nouchy) with Alamo and Air Tahiti Nui s competition. 4 tour operators or travel agencies+murielle N+ Stéphane the DLR com of Air Tahiti Nui join us in Santa Barabara. Steps: Los Angeles (2 nights), Santa Barbara (2 nights)-san Diego (1 night)- Anaheim (1 night). Flight Pleasant on ATN, legs space in eco is generous; service is kind, local aspect thanks to the air hostess dresses in pareo material. Correct meal, snacks and drinks available all along the flight. Way back in first class: Very well Only one negative point: video system with individual screen, not practical but it will change at the end of march. Los Angeles Hotels At Los Angeles, we slept 1 night at the Hilton Garden Inn Los Angeles/Hollywood***, remade and affiliated recently Hilton, re opened in Spring 2012. Spacious rooms. Free internet into the rooms. Refrigerator and micro wave. Pleasant lobby, welcoming staff. Sold by the majority of the receptive. Above all, it is very well situated. Can go by walk at Hollywood. To note: paking 35$/day 2nd night: Sofitel Beverly Hills, better sort. Very beautiful. Design but not cold. Placed Opposite Beverly Center A place to be at the hearth of Hollywood W Hollywood, famous for its swimmingpool on the roof. Sight of Hollywood sign and the city. Near the Redbury hotel boutique, red colors, 57 rooms, mi oriental decoration. Very exclusive. L Ermitage at Beverly Hills, beautiful luxury hotel, quite classic, lot of marble. 117 rooms, all with balcony, some with patio. Near a Starline Tour stop. The London West Hollywood. Very well, top of the range, great decoration, well placed. Continental breakfast included in the price. Free Internet. Room/suit with balcony. 200 rooms, bathroom big, like mini spas. The Mondian and Andaz, both on West Hollywood for the trendy bars. We could not go into the Chateau Marmont, but their bar is more authentic, population is very mixed (bohemian). I have also seen the BW Plaza Hollywood quite near the Andaz and Sunset Boulevard, small lobby. Hotel seems pleasant, and above all well situated. 37
3) Los Angeles Visits The Hilton Garden Inn and Loews Hollywood are both offering an easy access to Hollywood Walk of Fame we can take the metro very clean and secure. At the end of 2013, the metro line will connect L.A to Santa Monica which will allow to travel to Los Angeles without a car. Starline tours: we took the red route that passed trough Hollywood, West Hollywood, Beverly Hills. This bus system allow the visitors to discover and move inside local Angeles as if he would use public transport and see the must seen of the destination Sunset Boulevard, Santa Monica Bvd, Rodeo Drive, Beverly Drive. The stop 8 is located right at the Four Seasons and stop 9 near the LACMA. Then, you have a stop at Farmer s Market and the Grive (Commercial Centre). I ve really noted that Starline Tours is an ideal way to discover the city in french with a guided tour (From April 2013). The Farmer s Market (79 years old). More than 100 boutique, open 7/7. Big parking, or it can be accessed by the Red Route of Starline Tours. Authentic experience where everybody speaks and share. Many events and music on the afternoon. A lot of places to eat (can have meal vouchers). Many shops specialized such as one with pepper. There is also a large grocery owned by a French M.Marcel. A very good place. The Grove, the mall, with fresh air is also pleasant. On Santa Monica Pier, you ll find the unmissable Route 66 Sign. Very nice to do: ride by bicycle along the beach (trails). You can rent a bike at one of the concessions near the pier. You can go up to Venice Beach and discover fabulous channels lined with houses and bohemian landscaped footpaths. This is really an aspect that I most appreciated in LA. 4) Santa Barbara the "American Riviera" History: originally a land Amerindienne (Chumash) then a Spanish colony which still reflects the "Presidio" and the mission established by the Spanish monks, known as the "Queen of the Mission" because of its two towers. A city "wild" in the 19th century (gold rush) and discovery of oil in the 30s, also fishing tradition Spanish Renaissance in 1925 (the city is partially rebuilt in Spanish style after earthquake). Today: a resort to the cultural life developed a Mediterranean city between sea and mountains. 300 days of sunshine per year. Strengths: gastronomy (600 restaurants) and wine (there is also the surrounding vineyards an "urban wine trail" (did not have time to do), the beach, golf, shopping, museums, festivals (that we attended: International Film Festival). Activities: a large city in a charming setting. A unique city California prides itself on its rich architectural (hispanic style but also a lot of Victorian architecture in the non-affected by the earthquake of 1925), his "pier" in wood (the longest of the United States), its bay, the whales (in Natural History Museum: blue whale skeleton from dune 1980), a wide variety of hotels (capacity of the city: 10,000 rooms) in the 5 * B & B as well as ranches, like the San Ysidro Ranch. In addition to the city center, this is the charm of small villages: Los Olivos, Montecito. It is also a young city approximately 22,000 students. The population of the city is 90,000 inhabitants and county account 500,000. Half of the population is Hispanic, to also note: many Europeans live here. A very special restaurant : The Bouchon owned by an american who lived in Belgium and speaks Franch. Great food and a different welcoming. Natural is present everywhere. Cinema s filed : the first California s studios have been 38
created there and Santa Barbara were the cinema capital city before Hollywood. Sideways has been turned there. Wine aspect is everywhere. 5) Santa Barbara-Les hotels Harborview where we slept 2 nights (established in the Jetset brochure 2013) the oldiest in the boulevard, go along the sea, a motel before, renovated and got ahead. I can say a small 4*. 112 rooms, pleasant where 13 have 2 beds. Well situated near the small train station (where Amtrak train goes). We have visited: the Indigo, near Harbor View, very modern, 41 rooms. Arty atmosphere. Wall brick. Good for young people. Canary Hotel (Kimpton Hotel member) the only one luxury hotel in town. Mexican decoration. A good service: coffee and the offer every day. Bicycle rent for free. Beach is at 15 min by walk and 5 in bike. At the heart of the town, near everything. Swimming pool on the roof. Four Seasons ResortBiltmore, 1927, one of the love property at 10 minutes of Montecito village. 207 room, 26 suit and cottages. At the ocean s edge with beautiful garden, it is very good for honey moon. At the other side, the Coral Casino Club (with spa) 1937, re opened in 2009 and available for hotel clients. Santa Barbara: my favourite place in this journey. 6) San Diego - hotels Catamaran Resort ***, Well located Mission Bay, 312 rooms. Various categories: standard, studio suites. A family owned hotel with another hotel Pacific Beach, the Bahiamar. No resort fees. Really old. Parking: $ 13 / day. Holiday Inn San Diego Bayside (where we slept), 291 rooms correct even if not glamorous. Beachfront restaurant is close Channel One and islands blue whales. Good location for fishing. Shuttle to the airport. The beach is 1.5 miles. Parking: $ 10 / day. Of Monday to Friday "happy hour" with appetizers daily. Deserve to be known as the arrival day at night can be confusing. Probably good price / quality ratio. Excellent breakfast. Available in most receptive. The Valecia in La Jolla, it dates from 1926. The village of La Jolla is built around this hotel. 112 rooms. Spectacular view the ocean. 7) San Diego - visits We stayed a very short time, but note: If you are a family Sea World and the Zoo are good options. Possibility in the zoo (which is huge) to a round recognition by bus, commented. It's worth it. A must in the evening the Gaslamp Quarter with restaurants, bars, concerts of all kinds. We went to a restaurant "Café Sevilla" where couples danced to the sounds of the orchestra guitars. Authentic and beautiful. Further huge bar full of young and old with music more techno... So there is something to suit all tastes. This neighborhood of San Diego is unique, nothing like LA or San Francisco. 8) On the Route 1 down to Santa Barbara to the south There is a amazing Sealions sanctuary along the cliffs, a place called Carpinteria... it's natural, you can see the sea lions above, volunteers take turns to protect the place. Santa Monica going to Santa Barbara, there is a Camarillo Premium Outlets, very convenient to shop if we are looking for specific brands... finally back to the road San Diego to Anaheim this last step takes us through Dana Point, Laguna Beach (Montage Resort Sea) Newport Beach. 39
9) Anaheim - Hotels Hilton Anaheim 1772 rooms! (Inside the rooms very also nice) hotel, renovated in 2009... but less than will accommodate groups, not really the ideal location for individual tourist. Sheraton Park Hotel (Sherton since 2006) plus size human 490 rooms, all with balcony atmosphere "resort." "Standard" rooms very well. Bottled water. Beautiful swimming pool. Good for families who want to make a stop in Anaheim and enjoy to see Disneyland (next door) Hotel Menage most trendy; suites with 2 TVs side by side. All 244 rooms can accommodate 4 people. Free wifi. Very noisy in the outer parts. Anabella Hotel (where we sleep) the pet, a mini resort 358 rooms, 2 pools (one quiet, more "Family"), 15 minutes from Disneyland, environmental concern. Small buildings of 2 or 3 floors max, pretty decoration. Really advise. 10) Anaheim - Disneyland We ve spent the evening there, including dinner with the guys, adorable EO Tourism. The park is nice. Visitors must stop in Anaheim for 1 night especially for families, it is cool and probably cheaper than LA Conclusion: Very nice trip but too short (so much that we couldn t see) which shows that this part of California worth a trip alone and more than a week. Los Angeles: more accessible and easy as it looks, Santa Barbara: happiness simply, San Diego deserves to be known and recognized, Anaheim, why not... 40
Appendixes 2: List of attendees Diner La Française des Circuits PARIS: 20h00 / 26 MARS Restaurant: Joe Allen 30 rue Pierre Lescot 75001 PARIS / Tél: 01 42 36 70 13 AGENCE CONTACT NUM. TEL ADRESSE MAIL MG VOYAGES Nathalie 146375209 mg.voyages@wanadoo.fr VOYAGES RIVE GAUCHE Pascal Mest & Christophe Camus 139248691 pascal.mest@vrg.fr VOYAGES RIVE GAUCHE Ileana Smith 139248691 pascal.mest@vrg.fr UN MONDE Alexandra Rollett 170382221 alexandra@unmonde.fr LIBERT VOYAGES Rania 147660188 libert.aal@afatvoyages.fr SELECTOUR CAROL VOYAGES Corinne 141831034 C.CHAMPION@carol-voyages.com VOYAGES ET TOURISME Thomas WEBER 160882751 resa@voyages-et-tourisme.fr FLASH VOYAGES Lorena & Elise 149779200 contact@flashvoyages.fr ERE VOYAGES Nora Oukaci 147061080 espacepro@erevoyages.fr FAURE VOYAGES Héléna 143419717 ft-paris@faure-tourisme.fr HAVAS MARGOT & AUDREY 344600254 aglsenlis@carlsonwagonlit.fr SELECTOUR LIBERTE Manuela & Audrey & Cécilia 145626700 champselysees@vairon-selectour.com GM VOYAGES Corinne 146224137 anne.gm@selectour.com TWIM TRAVEL Gregory Bailleul et Philippe Martineau gbailleul@twintravel.fr Appendixes 3: List of attendees Training and lunch Jet Set Voyages COMPANY NAME PHONE NUMBER E-MAIL Alize Voyages Charlotte FRAIZY 331 60 72 65 09 omega.alize.voyages@wanadoo.fr Carlson Wagonlit Anne Stork 338 26 825 4 69 ag.ltsainthonore@carlsonwagonlit.fr Carlson Wagonlit GRACIA Audrey 333 44 60 02 54 ag.ltsenlis@carlsonwagonlit.fr Antony M'Voyages Isabelle 331 40 96 93 13 amv@antonymvoyages.fr Charna Voyages Sandy 331 45 75 28 88 charna-voyages@selectour.com Leclerc Voyages Sabrina Régaia 331.41.30.00.65 covadis@leclercvoyages.com Daumesnil Voyages laure CHARPENET 331 43 43 98 99 daumesnil-203@selectour.com Carlson Wagonlit Travel VATRY OLIVIA 333 87 38 58 42 FDESGORCES@carlsonwagonlit.fr GIRAUX VOYAGES MANTES Mathilde LEPIOUFLE 331 30 94 19 56 giraux-mantes@selectourafat.com LECLERC VOYAGES Milana 331.39.85.61.63 gonesse@leclercvoyages.com Leclerc Voyages Laure COSSON 332 35 13 45 90 gonfreville@leclercvoyages.com Leclerc Voyages Marjorie BREHIER 332 35 13 45 90 gonfreville@leclercvoyages.com E.LECLERC VOYAGES Francine SLAVITCH 333.87.51.53.53 hauconcourt@leclercvoyages.com Donatello Aurélie Di Salvo 331 53 92 22 90 la-muette@donatello-to.com Leclerc Voyages Virginie Dandrimont 331 47 18 19 35 leclercvoyage.vitry@scadif.fr Liberte Voyages Sandrin Brachin 331 43 24 52 36 liberte-leperreux@selectour.com Liberte Voyages Vanessa Winter 331 48 73 35 03 liberte-nogent@selectour.com EXAMONDE ANGELE 331 30 23 45 11 magny@examonde.com Galeries Lafayette Voyages Magali Bestin 331 42 82 36 36 mbestin@galerieslafayette.com MZ Voyages OLIMPIA PEREIRA CONCEICAO 331 69 42 39 00 montgeron@mzvoyages.fr Fnac Voyages Carole Robert 331 49 54 30 72 montparnasse@voyages.fnac.com Marmara Julie DOUVILLE 332 32 83 44 20 rouen@marmara.com Saint Maur Voyages Christine 331 48 86 44 85 saintmaurvoyages@wanadoo.fr Leclerc Voyages Delphine ICHTER 331.34.30.08.34 soa@leclercvoyages.com Expert du Voyage Tony Rodach 336 61 70 06 48 tonyrodach@gmail.com DONATELLO Tania Parisse 331.44.70.77.61 tparisse@donatello-to.com Leclerc Voyages Mélanie DUSAUTOIR 333 44 47 59 00 triechateau@leclercvoyages.com FNAC Voyages JULIE 331 39 26 13 17 velizy@voyages.fnac.com 41 FNAC Voyages CLAIRE 331 39 26 13 17 velizy@voyages.fnac.com Verseau Tourisme Céline CLUZEAU 331 49 62 42 00 verseau-tourisme@wanadoo.fr Leclerc Voyages Nathalie Beauvais 331 69 12 51 91 viry@leclercvoyages.com Leclerc Voyages TOUCHAIN Martine 331.47.32.45.55 rueil2@leclercvoyages.com
Appendixes 4: List of attendees Air France & Visit California Training Day April 9 th, 2013 Nom Prénom Société Adresse e-mail Téléphone (+33) AMRI Ouafa BOILORIS JET TOURS oamri@boiloris.fr 01 41 05 42 92 ANELLI Guy ACROPOLIS VOYAGES acropolisvoyages@wanadoo.fr 04 93 13 48 43 ARIEU Cyrille VISIT USA COMMITTEE c.arieu@office-tourisme-usa.com 01 49 27 90 04 AUBERT Delphine VISIT USA COMMITTEE d.aubert@office-tourisme-usa.com 01 49 27 90 04 AUBRY Fabiola PART DE REVES VOYAGES manager.partderevesvoyages@gmail.co m 09 54 37 28 56 BADAL Sandor CENTRALE VOYAGE rennes@centralevoyages.fr 01 45 49 41 41 BAILLEUL Grégory TWIMTRAVEL gbailleul@twimtravel.fr 06 43 49 22 93 BAILLEUL Hélène EURL AGENCE DELANNOY JUMEZ voyagesdelannoy.saintpol@wanadoo.fr 03 21 41 11 21 BARREIRA Carlos MASSILIA VOYAGES carlos.barreira@massiliavoyages.fr 06 98 81 13 11 BELHOUSSAINE Loubabat THOMAS COOK INSOLITE VOYAGE insolite.voyage@orange.fr 06 51 88 65 69 BENNAOUME Yasmina PARTIR yasmina@partir.fr 01 56 02 02 20 BENSAID COLONNA Marie AIX EN VOYAGES contact@aixenvoyage.com 06 10 80 38 33 BESSON Céline WEST EURO BIKES celinebesson-web@orange.fr 02 28 03 15 04 BIDAULT Caroline ALTIS VOYAGES c.bidault@altis-voyages.fr 01 44 83 84 22 BLONSARD Olivier OBK FORMATIONS LINGUISTIQUES olivier.blonsard@obk-formations.fr 02 54 49 62 08 BOCHARD Isabelle MAURI DECOUVERTE VOYAGES i.bochard@decouvertevoyages.com 06 09 84 28 56 BONNARDEL Charles LECLERC VOYAGES CLICHY VOYAGES charles.bonnardel@laposte.net 01 41 40 20 08 BORRON Carole ARTABAL carole@artabal.fr 06.83.85.78.78 BOURAHLI Emel ORELIS VOYAGES emel.b@hotmail.fr 01 69 96 04 59 BOURGUIGNON Béatrice CLUB LOISIRS clubloisirs7@gmail.com 06 77 21 26 42 CALDERARI Minerve SILC minerve.c@silc.fr 06 80 11 08 25 CANAC Herve VOYAGES VICTORIA voyages-victoria@wanadoo.fr 06 26 71 20 53 CANU Emilie VACANCES FABULEUSES emilie.canu@kuoni.fr 01 55 87 82 10 CATEZ Guillaume TRAVEL COLLECTION patricia@travel-collection.fr 06 08 23 95 82 CHAIGNAUD Zahia SOFILE VOYAGES zahia.chaignaud@sofilevoyages.fr 05.56.70.80.95 CLERC Jean Philippe FAURE TOURISME HAVAS VOYAGES jeanphilippe.clerc@free.fr 06 21 39 25 37 CROSNIER Pascale CAROL VOYAGES p.crosnier@carol-voyages.com 01 43 28 94 97 DAHAN Martine GET AMERICAS backoffice@getamericas.com 09 81 80 73 78 DUBOIS Patrice INTELETRAVEL.COM inteletraveldp@yahoo.com 06 95 74 72 28 DULOUTRE Eric LA CASE DEPART eric@lacasedepart.fr 01 42 05 38 85 DURAND Sophie TWIM TRAVEL phophie33@hotmail.com 06 20 30 88 74 DUVAL Geoffrey JETSET VOYAGES gduval@jetset-voyages.fr 06 80 53 81 48 LECLERC VOYAGES EL HADDAOUI Marilyne voyage.sodichamp@scapest.fr 03.26.24.02.32 CHAMPFLEURY 42
FILHOULAUD Elisabeth HAVAS VOYAGES efilhoulaud@carlsonwagonlit.fr 06 18 54 63 03 FILIMON Paul THOMAS COOK paul.filimon@thomascook.fr 01 45 78 32 60 FIORESE Catherine GOODWAYVOYAGES goodwayvoyages@gmail.com 06 45 04 42 88 FOURNIER Sébastien TERRES D'AVENTURES sfournier@terdav.com 01 53 73 76 76 FOY Marie Claude KREATIONS VOYAGES marieclaude@kreations-voyages.com 01 80 96 37 07 FUSTER Audrey BOS VOYAGES tourisme@bosvoyages.com 04.67.69.20.69 GADY Catherine HAVAS VOYAGES BY CARSON WAGONLIT ag.ltversailles.foch@carlsonwagonlit.fr 01 39 50 51 62 TRAVEL GALANT Khadija CHEMINS DU GLOBE commercial@ushuaia-voyages.com 01 55 28 39 99 GAUTHERET Georges EDUCATION NATIONALE LYCEES georges.gautheret@gmail.com 06 08 46 96 52 JEAN MOULIN GIARD François- Xavier LA BAS VOYAGE labasvoyage@hotmail.com 04 91 42 34 04 GINES Virginie COMPAGNIES DU MONDE virginie@compagniesdumonde.com 01 55 35 33 47 GLACHANT Sophie CARLSON WAGONLIT ag.ltaixenprovence@carlsonwagonlit.fr 06 52 59 13 87 GODEL Cécile BUDGETAIR.FR cgodel@travix.com 06 38 96 94 48 GOUJON Claire ATHABASCA LOISIRS claire@athabasca-loisirs.com 06 87 27 77 96 GUERIN Allison SAVAC VOYAGES a.guerin@savac.fr 06 50 71 52 58 HAGEGE Hilda COMPAGNIES DU MONDE hilda@compagniesdumonde.com 01 53 63 13 06 HAILLOT Séverine VACANCES TRANSAT shaillot@vacancestransat.fr 01 58 91 41 65 HAMET Elodie EURL DELANNOY JUMEZ voyagesdelannoy.lillers@wanadoo.fr 06 20 28 13 75 HAMOUD Julian COMPAGNIES DU MONDE julian@compagniesdumonde.com 01 55 35 33 46 HAZARD Sophie DW&B AMERICAN CONNECTIONS sophie.amconn@gmail.com 01 43 43 22 87 HERPIERRE Cathy HAVAS VOYAGES cherpierre@carlsonwagonlit.fr 03 89 39 99 99 HUETTE Gautier PARCOURS VOYAGES gautier.huette@parcours-voyages.fr 06 50 01 20 99 ICHTER Delphine E.LECLERC VOYAGES soa@leclercvoyages.com 01.34.30.08.34 JEUNE Harry TRANSUNIVERS harry.jeune@transunivers.fr 01 42 23 82 39 JOSEPH AIME Annabelle PRET A PARTIR tvdsaumur@pretapartir.fr 02 41 50 81 42 JOURDAN Marie Claude COMPAGNIES DU MONDE mc@compagniesdumonde.com 01 55 35 33 50 JUILLIARD Bertrand AVENTURIA bjuilliard@aventuria.com 01 44 50 58 40 JULES Nathalie ATHABASCA LOISIRS nathalie@athabasca-loisirs.com 06 75 80 61 30 JULIEN Leveque NOMADE AVENTURE jleveque@nomade-aventure.com JUSOT Stephanie SAINT MANDE VOYAGES KARRES Kristian EN DIRECT USA 43 01 46 33 92 72 01 46 33 70 28 stephanie.smv@wanadoo.fr 01 43 74 37 53 kristian@endirectusa.com / karres@yahoo.com 06.50.10.17.69 KAUFFMANN Catherine INFINITOURS contact@infinitours.fr 06 68 79 38 07 KHEIRAT Céline LOOK VOYAGES celine.kheirat@look-voyages.fr 06 16 67 52 05 KUMAR Nerosha PART DE REVES VOYAGES partderevesvoyages@gmail.com 09 54 37 28 56 TRAVEL KYNAST Agnès DEVELOPMENT/ANTIPOD ES VOYAGES agnes.kynast@travel-development.fr 09 80 08 08 12
LABORIE Carole THOMAS COOK carole.laborie@thomascook.fr 01 76 77 72 07 LAFONTAINE Elodie SAVAC VOYAGES elodie_manis@hotmail.com 06 66 45 95 44 LAZANTSY Anais THOMAS COOK anais.lazantsy@thomascook.fr 06 58 61 92 57 LE BORGNE Jean Christophe TURQUOISE SURF TRAVEL jc@turquoise-voyages.fr 06 83 83 12 75 LE PELLETER Helene CAP MONDE helene@capmonde.fr 01 30 82 15 42 LEBRETON Julie SALAUN HOLIDAYS (LA BOUTIQUE DES julie.lebreton@salaun-holidays.com 01 55 76 38 92 GROUPES) LECKEIA Lina COMPAGNIES DU MONDE lina@compagniesdumonde.com 01 55 35 33 55 LEGIER Virgnie NOUVELLES FRONTIÈRES GROUPE TUI vlegier@tuifrance.com 01 70 82 01 21 LEMARCHAND Matthieu KARAVEL - PROMOVACANCES mlemarchand@karavel.com 01 73 02 76 91 LESCOS Laurie SOLOTOUR laurie@solotour.com 06 22 97 72 23 LI LUN YUK Jennifer LECLERC VOYAGES leclercvoyages.jennifer@gmail.com 01 41 40 20 08 LUCOT Bertrand BERTRAND LUCOT bertrand.lucot@gmail.com 06 11 53 50 18 MAALEM Sarah EGENCIA s.maalem@egencia.fr 06 58 11 05 64 MAHDHI Nadia FAURE TOURISME ft-lyon03@faure-tourisme.fr 06 66 23 82 87 MANSOUR Maher M C TRAVEL yathreb-voyages@hotmail.fr 06 61 18 48 39 MARDIROSSIAN Alice THOMAS COOK mardirossian@hotmail.com 06 12 44 70 99 MARIE-LOUISE Roselyne VOYAGES KUONI roselyne.marie.louise@kuoni.fr 01 55 87 81 75 MARTINEAU Philippe TWIM TRAVEL 44 phophie33@hotmail.com / pmartineau@twimtravel.fr 06.41.69.68.24 MAZÉRAT Emilie SILVER VOYAGE silvervoyages@wanadoo.fr 06 75 81 36 37 MELL Emmanuelle LA MAISON DES ETATS UNIS emmanuellem@maisondelachine.fr 01 53 63 39 17 MENDES Céline ASTRALTOUR-MANOR c.mendes@astraltour.fr 01.48.11.11.00 MONTMARIN Michel JYRATOURS mdemontmarin@jyratours.fr 06 11 80 02 39 MOREIRA Patricia VOTRE AGENCE patricia.moreira@bbox.fr 06 99 36 49 78 MOUTURAT Anne Laure VSP VIVATOURS anne-laure.mouturat@vivatours.fr 01 40 85 86 87 MUR Fanny PRINTEMPS VOYAGES fmur@printempsvoyages.com 01 42 82 40 40 NAJDER Céline COULEURS DU MONDE technik@couleurs-du-monde.fr 04 93 99 16 06 NERON Leila A VOS ENVIES DE VOYAGES ajaccio@avosenviesdevoyages.fr 04 95 51 17 77 NOGRET PRADIER Sylvie JANCARTHIER snogret@jancarthier.fr 04 42 93 48 48 OLIVEIRA Magalie SALES-LENTZ magalie.oliveira@sales-lentz.lu 352 51 87 51 61 OSTORERO Céline LA MAISON DES ETATS UNIS celineo@lesmaisonsduvoyage.com 01 53 63 39 16 PABOT Sophie FRAM agence.merignac@fram.fr 06 75 13 02 64 PIERSON Sonia WORK AND TRAVEL workandtravel2000@yahoo.fr 06 15 92 38 02 PINET Jean-Michel LES VOYAGES D'ELISABETH lve.agence@gmail.com 06 80 63 49 69 PIREYRE Mathilde DONATELLO batignolles@donatello-to.com 01 44 70 77 63 POIRSON Laëtitia KUONI laetitia.beauchamp@kuoni.fr 01.55.87.83.03 POITRAS René TERRE CANADA info@terrecanada.com 331 34 18 18 18
POURRAIN LEROY Carole IDESCALE carole.pourrain@idescale.fr 06 76 25 55 40 RAPHAEL Jessie PRINTEMPS VOYAGES jraphael@printempsvoyages.com 01 42 82 40 52 RICHARD Danielle DANR TOURISME SERVICES danrtourisme@laposte.net 06 83 35 50 32 RIGAUD Catherine MAYRIDIS VOYAGES mayridis@ige-xao.com 06 07 58 56 24 ROBERT Vanina KARAVEL vrobert@karavel.com 0170 36 48 14 ROCH Daniel PART DE REVES VOYAGES partderevesvoyages@orange.fr 09 54 37 28 56 ROCHE Tifany MY LUXURY TRAVEL tifany@myluxurytravel.fr 06 67 63 12 32 RODACH Tony HAVAS A VOS VALISES trodach@hotmail.fr 06 61 70 06 48 ROLLETT Alexandra UN MONDE alexandra@unmonde.fr 07 86 17 00 20 ROUGET Thierry PART DE REVES VOYAGES partderevesvoyages@gmail.com 09 54 37 28 56 SANNIE Yvette HAVAS VOYAGES LA DEPECHE ag.ltalbi@carlsonwagonlit.fr 06 79 08 13 37 SCHUCHTER Nina TURQUOISE VOYAGES nina@turquoise-voyages.fr 04 91 13 94 84 SCHWENCKE FECHNER Ximena SAVAC VOYAGES c.schwencke@savac.fr 01 30 52 88 22 SIMONAGGIO Laurence AMERICAN EXPRESS VOYAGES D'AFFAIRES laurence.simonaggio@aexp.com 06 30 55 95 36 SORET Jacky THOMAS COOK jacky.soret@thomascook.fr 01 76 77 74 33 SOUBEYRAN Gerald EFFECTIVE LINGUISTIQUE gerald.soubeyran@effectivelinguistique.com 06 61 83 85 53 TARANTO Raphael RN'R TOURING RANCH ferifera@netscape.net 06 24 75 70 03 VOYAG'ACTEUR - TAZAÏRT Malika AUTHENTIC WORLDS & ELIMAM EVENTS mtz@voyagacteur.com 06 87 85 45 90 VERRIER Véronique VOYAGES 77 voyages.77@wanadoo.fr 01 60 28 42 36 VICCA Francois GLOBE-TROTTERS globetrotterstours@yahoo.fr 32 27 32 90 70 YHUEL Morgane 4T THOMAS COOK tcooklaseyne@gmail.com 06 25 74 67 61 45