3 RD ANNUAL EMERGENCY RESTORATION LOGISTICS CONFERENCE Hilton AUGUST Boston 10-11, Back 2015 Bay HILTON BOSTON BACK BAY BOSTON, MA Pre-Conference Workshop Emergency Response from Different Perspectives, the Equipment Manufacturer s and IAEM Monday, August 10, 2015 Hosted by: Sponsors is authorized by IACET to offer 0.8 CEUs for attending this conference and 0.3 CEUS for the workshop. Vendors
OVERVIEW The line between disorder and order lies in logistics - Sun Tzu, 512 BC (Chinese strategist) Leaders win through logistics. -Tom Peters, Fast Company, 1991 Amateurs think about tactics, but professionals think about logistics. - General Robert H. Barrow, Commandant, US Marine Corps, 1980 A utility s response to an outage event is the most important interaction situation between customers and the utility. The response is also an opportunity to be judged by Regulators, Elected Officials and, of course, the media. In recent years utilities have been determined to improve their response restoration efforts and many forums have been created for peers to discuss common difficulties and share best practice strategies. This forum is different in that it is in-depth and specific to logistics. Post-incident reviews and industry surveys have shown, time and again, that maximizing the operational effectiveness of any response and minimizing time to restoration relies ultimately on the efficiency of your logistics. From communications, to crew management, to material resupply, to fuel delivery, to food & lodging, every function of logistics has a direct and immediate effect on restoration. Execute these functions well and power is restored sooner. Drop the ball on any single one, and restoration can grind to a halt. This conference will provide the attendee with proven tools, processes and procedures to improve the response readiness and tactical execution of your logistics functions. The conference will end with a unique session on the logistics of mutual aid response. Many large mutual aid teams travel with their own mechanics, and some even travel with a logistics coordinator. But what if they arrived at your emergency operations center (EOC) with their own food, their own lodging, even their own diesel fuel (and they had enough to share)? The last session will be an open panel discussion about mutual aid to a catastrophic incident. As the receiving utility, what would you like to see your mutual aid teams bring with them? And what is the best way to integrate those logistics resources with yours? WHO SHOULD ATTEND Utility emergency response analysts, directors, managers and planners Utility logistics managers, planners and analysts Restoration planning contract managers Project and field managers tasked with restoration management and operations Utility vendor partners who provide restoration effort services and products Regulators and government officials involved in coordinating utility restoration response LEARNING OUTCOMES This conference was eye opening. It has had good topics covered for all. No matter at what stage your action plan is in, if you re starting a new plan or just tweaking an existing plan! Line Supervisor, Huntsville Utilities Examine from FEMA and other governmental agencies how best to cooperate and collaborate between a utility and these agencies and how to benefit from that collaboration Define the components involved in a logistical effort in support of an emergency response effort Detail what is a high performing logistical operation within an emergency response Review a utility case study on the do s and don ts during a major calamitous event resulting in wide spread damage Define what a resilient and high performance communications system is and what equipment is required for such a communications system Explain how new technology can work with existing technology to hasten and better allocate crews to damage areas during the restoration effort Examine the how to coordinate a logistical effort across multiple operating utilities located in different states and public utility regulatory organizations Explore developing best practices in supply-chain materials management from pre-positioning to logistical execution of their movement and usage Evaluate utility mutual aid efforts as they are called upon to send aid Define what mutual aid should be sent to support the in-need utility s logistics REGISTER 4601 TODAY! DTC Blvd., CALL Suite 800 303-770-8800 OR VISIT 2
AGENDA Monday, August 10, 2015 11:00 a.m. 12:15 p.m. Conference Registration & Exhibits Open Operations Manager, BCEM, Pacific Gas & Electric 12:15 12:30 p.m. Host Utility Welcome - Peter Clarke, Senior Vice President, Electric Engineering, Eversource Energy 12:30 1:00 p.m. Eversource Energy Conference Kick-off Eversource has implemented a response plan to manage parallel events across their service territory. The plan standardizes their 3-state approach, including coordination of strategy and tactics, as well as resource acquisition and allocation. - Doug McCracken, Director - Emergency Preparedness, Eversource Energy SESSION I :: COLLABORATION AND COOPERATION 1:00-1:45 p.m. Federal Emergency Management Agency (FEMA): Logistics Following a Catastrophic Incident Great conference! Lots of excellent ideas and topics. Any utility emergency preparedness leader would benefit from it! Project Manager, DTE Energy Resources are scarce, communication is difficult, and transportation is almost impossible. The only thing in plentiful is confusion. Topics will include Scott s experience managing logistics during some recent major incidents across the U.S. to include specific information for utilities and collaborating between utilities and State & Federal Agencies. - Scott Erickson, Chief of Logistics, FEMA Region 1 (New England) Following Monday s Panel Discussion, FEMA Logistics Chiefs from across the US will be available formally and informally throughout the conference to further discuss the role of FEMA and other federal government agencies in providing logistics support resources during major disasters. This includes the types of logistics resources that the federal government can make available when requested by a State, how those requests are processed and coordinated, etc. Additionally, one or more of the FEMA Logistics Chiefs will be available during each break period at the FEMA Exhibit Table to answer your questions one-on-one. 1:45 2:30 p.m. Panel Discussion: Logistics Collaboration and Coordination between Utilities, Local, State and Federal Agencies This panel will discuss how State & Local Government agencies collaborate to improve the execution of disaster response, for utilities large and small. A Panel of government officials from Massachusetts and the Boston area will interact with Eversource detailing past and future relations and continuous improvement of the collaboration. Moderator: Alan Carey, Manager of Logistics, Eversource Energy - Scott Erickson, Chief of Logistics, FEMA Region 1 (New England) - Mike Russas, Chief of Response and Field Services, Massachusetts Emergency Management Agency - Perry Plummer, Director, New Hampshire Homeland Security and Emergency Management - Robert Kenny, Regional Coordinator, Connecticut Division of Emergency Management and Homeland Security 2:30 3:15 p.m. Exhibits Open and Networking Break A terrific opportunity to hear case studies and learn from peers about best practices - networking! 3
AGENDA Monday, August 10, 2015 (Continued) SESSION II :: PREPARATION 3:15 4:00 p.m. Preparation for a High Performing Logistics Operation Case Study Personnel assignments detailing specific tasks, to begin, during and to complete the response; clear position descriptions, check lists and training/exercise Vendor/Supplier relations; transparent list of equipment and services available, emergency rates established, procurement decision makers and procedures for invoicing clearly laid out Transportation arrangements made prior to any event to include temporary vehicles needed for internal use and for visiting mutual aid Lodging arrangements made prior to an event Preparation for crew management, onboarding, efficiency during event, debriefing for improvement - Gerry B. Singleton, Construction/Service Manager, Pedernales Electric Cooperative, Inc. 4:00 4:45 p.m. Utility Case Study: National Grid Case Study National Grid will discuss their logistics experiences during Super Storm Sandy on Long Island, both good and bad, as well as in New England during the recent years. Lessons learned will be presented and how process improvements have been incorporated in the Emergency Response and Logistics Plans. - Michael G. McCallan, Director of Emergency Planning, National Grid 4:45 5:00 p.m. First Day Wrap Up and Q&A 5:00 6:00 p.m. Networking Reception & Exhibits Open Sponsored by Tuesday, August 11, 2015 7:30 8:30 a.m. Continental Breakfast & Exhibits Open SESSION III :: TACTICAL EXECUTION Well rounded, informative, and balanced conference. Sr. Program Manager, CH2M Hill A good opportunity for contractors to understand firsthand how utilities approach storm deployment as well as the problems they face. CEO, The Townsend Company 8:30 9:15 a.m. Logistics Transformed with Technology Restoring service as quickly and safely as possible is the goal, yet the resources available to each utility are different. This session details how the use of existing and new technology and systems will shorten the customer s return to service. The utility used graphical configuration and monitoring which extended the value of existing Esri technology investments to produce higher quality information enabling them to quickly mobilize the right equipment, material and crews required to repair specific damage and keep them out of harm s way. Via proximity evaluations, it also was able to optimize fuel usage. Along with more accurate and timely decision-making for Emergency Managers, technology adds two bonuses, increasing the reliability and capability of communications from the utility regarding the restoration to customers, the media and government agencies plus the recording of the response in real time, allowing improvements for the next emergency response. - Representative, Dairyland Power - Charles Parsons, Vice President, Clevest 4
AGENDA Tuesday, August 11, 2015 (Continued) 9:15 10:00 a.m. The Logistics of Crew Care Failing to plan = planning to fail! Discussed are the tools, templates, customizable plans and processes to help you conduct needs-assessment, develop Statements of Work, identify solutions and potential partners, negotiate vendor contracts/agreements, develop processes and procedures and train staff & conduct exercises. Lodging Feeding Power supply/back-up generators for your logistics support facilities Remote fueling to keep your trucks and facilities running Tracking/managing crews Wireless voice and data communications and technology platforms - John Burnap, Emergency Preparedness Specialist/ Logistics Branch Director, Eversource Energy 10:00 10:45 a.m. Networking Break and Exhibits Open 10:45 11:30 a.m. Utility Case Study - Iberdrola USA, Central Maine Power, RGE and NYSEG Case Study The Art and Science of Logistics; delivering a thousand extendo sticks and boxed lunches to the right people at the right time lessons learned from the front lines at Iberdrola USA. - Jim Salmon, Director of Emergency Preparedness, Iberdrola USA Networks - Debra Drake, Supervisor, Right of Way, NYSEG & RGE, Iberdrola USA Networks - Susan Clary, Director Electric Supply, Central Maine Power 11:30 a.m. 12:15 p.m. Utility Panel This utility panel will pose questions specific to logistics during a response operation. Selected situations that have been overcome and lessons learned will be discussed followed by a Q&A session. Moderator: Jeff Riggins, Director of Storm Governance, Duke Energy - Richard Tobin, Manager, Emergency Preparedness, Eversource Energy - Susan Clary, Director Electric Supply, Central Maine Power - Iliana Rentz, Emergency Preparedness Program Manager, Florida Power & Light Company - Michael G. McCallan, Director of Emergency Planning, National Grid 12:15 1:30 p.m. Group Luncheon & Exhibits Open SESSION IV :: REVIEWING AND RESPONDING FOR CONTINUOUS IMPROVEMENT 1:30 2:15 p.m. Effective Internal Workforce Management - By the Numbers A storm response comes down to logistics of material and workforce management. Ultimately the speed of return to service is the speed of getting the damage repaired by crews and how the overall utility workforce supports this response. This session will demonstrate how implementing roster management technology for NV Energy s internal workforce was used for crews to be assembled, supported, managed, and deployed quickly. NV Energy also improved their compliance with union rules and their ability to report such compliance. The presentation concludes with ways to reconcile the data that roster management techniques produce for analysis and improved management of future events. - Joseph Clark, Supervisor, Lines-Construction & Maintenance Operations, NV Energy - Mike Williams, Overlay Specialist, Kronos Incorporated 5
AGENDA Tuesday, August 11, 2015 (Continued) 2:15 3:00 p.m. Mixed Panel: Learning from the Past to Improve the Future Case Study In a neutral setting, vendors will explore with utilities what 2-3 things utilities might do to improve the interaction between utilities and their contracted vendors in order to make the restoration more effective and efficient. Communications? Contractor crew care? Field supervision? Work shifts/schedules? Product integration? Training and education? Suggestions will come from the vendors and discussions will identify common issues and priorities for improvement during an interactive Q&A session. Moderator: Gerry B. Singleton, Construction/Service Manager, Pedernales Electric Cooperative, Inc. - Debra Drake, Supervisor, NYSEG & RGE, Iberdrola USA Networks - Robert Frenna, Senior Vice President, Corporate Storm Coordinator, Hawkeye/Elecnor - Charles Parsons, Vice President, Clevest Inc. - Daniel Dumas, Director of Operations, E Holland Contracting (recently retired Hydro Quebec) - Jeff Badeaux, President, Base Logistics 3:00 3:30 p.m. Networking Break & Final Exhibits SESSION V :: ON THE ROAD AGAIN THE LOGISTICS OF SUPPORTING YOUR OWN CREWS WHEN TRAVELING TO ANOTHER UTILITY ON MUTUAL AID 3:30 4:15 p.m. Your Utility is Activated for Mutual Aid, Two Perspectives This session will present examples from two utilities specific to how they respond to calls of assistance; to include, what specific equipment and personnel are mobilized and how the effort is implemented and monitored. Information on dealing with changes in the situation when traveling to a catastrophic incident no infrastructure, no fuel, no hotels will also be discussed. - Mike Zappone, Manager Resource Acquisition, Eversource Energy - Chris Danforth, Logistics Manager, OH/KY Team, Duke Energy 4:15 5:00 p.m. Utility Panel Discussion Mutual Aid A utility panel on experiences with past mutual aid responses. Panelists will provide details on their typical response and discuss improvements, additions, subtractions, etc. for their future efforts. Topics include communications with the host utility, damage assessment/oms dispatch, personnel assignments, chosen equipment and the travel itself. Moderator: Mike Zappone, Manager Resource Acquisition, Eversource Energy - Dean Desautels, Manager, Emergency Preparedness, Eversource Energy - Kendal Adams, Storm Team, Distribution Support Manager, Alabama Power Company - Greg Thompson, Manager of Regional Operations, Central Maine Power, Iberdrola USA - Chris Danforth, Logistics Manager, OH/KY Team, Duke Energy 5:00 p.m. Conference Wrap Up and Adjournment Bringing industry leading companies and their subject matter experts together is no small task. did it in a way to maximize our time. Getting time away from the office is tough, but this conference was definitely worth the time and effort to attend. Sr. Enterprise Continuity Manager, KCP&L 6
PRE-CONFERENCE WORKSHOP: EMERGENCY RESPONSE FROM DIFFERENT PERSPECTIVES, THE EQUIPMENT MANUFACTURER S AND IAEM MONDAY, AUGUST 10, 2015 OVERVIEW The focus of the presentation will be on response, recovery and the resiliency of the electrical grid prior, during and after a disaster situation. This workshop is meant to be unique and the perspective comes from the electrical product manufacturer s point of view. Municipal inspectors, electrical contractors and utility crews work hand in hand toward a safe re-energizing of electrical systems. Full coverage of equipment evaluation techniques that need to be performed before re-energizing a system will be presented. In addition, microgrids, energy storage and smart grid technologies will be discussed to better understand how they influence the logistical effort and allow for better response today and projected into the future. NEMA s Guide for Evaluating Water Damaged Equipment will be presented. Specific problems in NYC and along the New Jersey Coast revealed some of the detrimental effects of energizing water damaged equipment. Solutions are provided for utilities to recognize and react to the damaged equipment. Mitigation techniques for future events will be covered by the use of specific products, relocation of equipment, use of pre-planning teams and the most effective use of current technology for the grid restoration and resilience. The workshop will wrap up with a presentation on The 17 Mistakes Organizations Make in Creating Their Emergency Plans & How to Correct Them. Tornados, ice storms, vandalism, active shooter, explosions, civil disorder All of these can take you off line thereby attacking your resiliency and restoration. Emergency planning for your workplaces can be a matter of life and death and is subject to many federal, state and local laws, regulations and standards. Most who are tasked with creating and maintaining emergency plans are confused or overwhelmed regarding those standards. Worse, many of your facilities have no plans or employee training degrading your resiliency and fast restoration. Learn what laws, regulations and standards apply to your emergency planning, training and exercises. Learn what a lawsuit will do to you if you don t create a plan to standard. Learn the 17 mistakes organizations make in creating their plans today and how to correct them. AGENDA / LEARNING OUTCOMES 8:00 8:30 a.m. Registration and Continental Breakfast 8:30 11:00 a.m. Workshop Timing Discuss the laws, regulations and standards that control emergency plans? Explore how newer technology including microgrids, storage and smart grids influence the tactical execution of logistics during emergency recovery Discuss the growing use of on-site/stand-by generation and how the isolation of these systems to the grid affects a recovery Review evaluation techniques for water damaged equipment and products for proper restoration or replacement Discuss best practices and not so best practices to the recent responses along the shores of New York and New Jersey as examples for the entire utility industry Examine the perspective of an international organization that has responsibility for emergency management professional development across many different industries Discover applicable techniques and logistics support from a variety of perspectives How will law suits affect you and your organization? Discuss what should be the overriding attitude for managers in re-evaluating current planning? Identify how your own employees and clients will hurt your response to a disaster? Review what to expect by way of help from local municipalities? 7
WORKSHOP INSTRUCTORS Jack Lyons / Northeast Field Representative / National Electrical Manufacturers Association (NEMA) Jack holds a Master Electrician License in Massachusetts, B.Ed. in Occupational Education, A.S. in Engineering Science, working as an Electrical Contractor, Electrical Inspector, and MA Licensed Vocational Instructor. Instructor for Local 7 JATC, Springfield, MA and an OSHA Certified Safety Trainer. Jack is an Inspector member of the International Association of Electrical Inspectors, IAEI Western Mass Chapter and served as the Secretary/Treasurer for the Chapter. Jack sits on the Massachusetts Electrical Code Review Committee, the New York City Electrical Code Advisory Committee, and the New York City Electrical Code Review and Interpretation Committee. Jack has been involved with ad-hoc committee with the NYNJ Port Authority and other Metro transit agencies and Electrical Utilities discussing the response and recovery issue from Super Storm Sandy. Jack has worked on many issues along the coast line of New York and New Jersey involving electrical products and exposure to salt water flooding. Bo Mitchell / Founder / 911Consulting CEM, CPP, CBCP, CHCM, CHSP, CHS-V, CSSM, CSHM, CFC, CIPS, CSC, CAS, TFCT3, CERT, CMC, CHEP Bo Mitchell was Police Commissioner of Wilton, CT for 16 years. He retired in February 2001 to found 911 Consulting which is dedicated to creating emergency plans, training and exercises for organizations like Edison Electric Institute, ISO-NE, GE Headquarters, Health Net, Cablevision, Goodrich, and Western Connecticut State University. He serves clients headquartered from Boston to LA working in their facilities from London to San Francisco. Bo has earned 16 certifications in homeland security, organizational safety and security. He also serves as an expert in landmark court cases nationally. He earned his Bachelor of Science degree from New York University and served in the U.S. Army Reserve for five years. 8
PROCEEDINGS A copy of the conference proceedings will be distributed to attendees at the event. If you are unable to attend or would like to purchase additional copies, a downloadable link will available two weeks after the conference is complete. The cost per download is US $395. The link includes visual presentations only. Upon receipt of order and payment, the link will be sent to you via email. NOTE: All presentation sales are final and are nonrefundable. EVENT LOCATION Please note the Host Hotel - Hilton Boston Back Bay, 40 Dalton St., 02115, is sold out. Below are alternative hotels nearby. Sheraton Boston 39 Dalton St, 02199 (617) 236-2000 Across the Street from Hilton IACET The Midtown Hotel, Boston 220 Huntington Ave, 02115 (617) 262-1000 3 blocks from hotel has been accredited as an Authorized Provider by the International Association for Continuing Education and Training (IACET). In obtaining this accreditation, has demonstrated that it complies with the ANSI/IACET Standard which is recognized internationally as a standard of good practice. As a result of their Authorized Provider status, is authorized to offer IACET CEUs for its programs that qualify under the ANSI/IACET Standard. is authorized by IACET to offer 0.8 CEUs for this conference and 0.3 CEUS for the workshop. Requirements for Successful Completion of Program Participants must sign in/out each day and be in attendance for the entirety of the course to be eligible for continuing education credit. Instructional Methods PowerPoint presentations, classroom discussions, and question-and-answer sessions will be used in this conference. SPONSORSHIP INFORMATION Do you want to drive new business through this event s powerful audience? Becoming a sponsor or exhibitor is an excellent opportunity to raise your profile before a manageably sized group of executives who make the key purchasing decisions for their businesses. There is a wide range of sponsorship opportunities available that can be customized to fit your budget and marketing objectives, including: Platinum, gold, or VIP sponsor Workshop sponsor Reception host Lanyard sponsor Networking break host Luncheon host Tabletop exhibit Breakfast host Custom sponsorship opportunities are also available. Please contact Greg Riddell at 720-988-1235 or griddell@euci.com for more information. 9
REGISTRATION INFORMATION Mail Directly To: Electric Utility Consultants, Inc. () 4601 DTC Blvd., Ste. 800 OR, scan and email to: conferences@euci.com EVENT LOCATION Please note the Host Hotel - Hilton Boston Back Bay, 40 Dalton St., 02115, is sold out. Please see previouse page for alternative hotels nearby. PLEASE REGISTER THE FOLLOWING 3RD ANNUAL EMERGENCY RESTORATION LOGISTICS CONFERENCE AND PRE-CONFERENCE WORKSHOP AUGUST 10-11, 2015: US $1795 EARLY BIRD ON OR BEFORE JULY 31, 2015: US $1595 3RD ANNUAL EMERGENCY RESTORATION LOGISTICS CONFERENCE ONLY AUGUST 10-11, 2015: US $1395 EARLY BIRD ON OR BEFORE JULY 31, 2015: US $1195 EMERGENCY RESPONSE FROM DIFFERENT PERSPECTIVES, THE EQUIPMENT MANUFACTURER S AND IAEM PRE-CONFERENCE WORKSHOP ONLY AUGUST 10, 2015: US $595 EARLY BIRD ON OR BEFORE JULY 31, 2015: US $495 I'M SORRY I CANNOT ATTEND, BUT PLEASE SEND ME THE CONFERENCE PROCEEDING LINK FOR US $395. ENERG ZE WEEKLY s Energize Weekly e-mail newsletter compiles and reports on the latest news and trends in the energy industry. Newsletter recipients also receive a different, complimentary conference presentation every week on a relevant industry topic. The presentations are selected from a massive library of more than 1,000 current presentations that has gathered during its 28 years organizing conferences. Sign me up for Energize Weekly. How did you hear about this event? (direct e-mail, colleague, speaker(s), etc.) Print Name Job Title Company What name do you prefer on your name badge? Address City State/Province Zip/Postal Code Country Telephone Email List any dietary or accessibility needs here CREDIT CARD Name on Card Account Number Billing Address Billing City Billing State Billing Zip Code/Postal Code Exp. Date Security Code (last 3 digits on the back of Visa and MC or 4 digits on front of AmEx) OR Enclosed is a check for $ to cover registrations. All cancellations received on or before July 10, 2015, will be subject to a US $195 processing fee. Written cancellations received after this date will create a credit of the tuition (less processing fee) good toward any other event or publication. This credit will be good for six months. In case of event cancellation, s liability is limited to refund of the event registration fee only. For more information regarding administrative policies, such as complaints and refunds, please contact our offices at 303-770-8800. reserves the right to alter this program without prior notice. 10