3718 Ebright Road (610) 558-0153 (home)

Joy P. Dickerson jpdickerson@widener.edu 3718 Ebright Road (610) 558-0153 (home) Garnet Valley, PA 19060 (610) 499-1116 (work) PROFESSIONAL SUMMARY: A student-focused educator dedicated to the success of future hospitality management leaders through consistent emphasis on: Experiential Learning Leadership Development Citizenship and Service Academic Innovation EDUCATION: May 2007 December 1990 May 1981 Doctor of Education degree in Innovation and Leadership. Wilmington University, New Castle, DE Awarded February, 2007; Graduation May, 2007 Received Academic Excellence Award, Class of 2007 Master of Science degree in Human Resource Management. Widener University, Chester, PA Bachelor of Science degree in Food Service and Housing Administration (service option). The Pennsylvania State University, University Park, PA. Graduated with high distinction. CERTIFICATIONS: Myers-Briggs Type Certification, Practitioner, December 2010 WORK HISTORY: Certified Instructor, ServSafe Food Safety, The National Restaurant Association, 1990-2013 September 2002 to Present Director of Cooperative Education and Assistant Professor/Associate Professor. School of Hospitality Management, Widener University, Chester, PA. Advise and guide all senior-level hospitality management students toward the appropriate cooperative education experience. Meet all students on a weekly basis for a six-hour leadership development seminar for the duration of the cooperative education semester. Develop and implement policy and procedure for this cooperative education experience. Network with partnering employers. Emphasis is on personal, professional, and leadership development. Status changed to Associate Professor in 2009. Academic Service Learning Fellow Spring 2007 to Present Distance Learning Instructor for Hospitality Administration. University College, Widener University, Chester, PA. Developed and delivered an online, six-credit course in leadership and organizational development to the adult population. Also developed a course in effective

leadership skills, and deliver the course through a variety of strategies including online, hybrid, and accelerated methods. September 1999 to 2002 and September 1988 to June 1992 September 1999 to August 2004 September 1992- May 1999 June 1990- December 2006 Assistant Professor/Clinical School of Hospitality Management, Widener University, Chester, PA. Primary responsibilities included: 1) the instruction of various required and elective courses within the school s curriculum, 2) served as academic advisor to approximately 40 hospitality management students and 3) served on university-wide and school- related committees. University College Liaison for Hospitality Administration Served in the continuing education division of Widener University as an instructor and academic advisor for Hospitality Administration adult students. Worked to design and develop this curricular offering. Adjunct Professor. School of Hotel and Restaurant Management, Widener University, Chester, PA. Instructed various required and elective courses within the school s curriculum. Instructor: Wawa, Inc., through Widener University. Provided instruction in Applied Food Service Sanitation for certification to full-time employees within the organization. RELATED EXPERIENCE: June 2008 to 2009 June 1992- December 1993 March 1983- August 1988 July 1981- December 1982 Curriculum Writer. Community College of Philadelphia, Philadelphia, PA. Wrote, developed, and defended curriculum for HT 280, Introduction to Supervision in the Hospitality Industry, for the hospitality department. Consultant. Worked with the ARASERVE sector of ARA Services, Inc., Philadelphia, PA. Planned, coordinated, and revised the new managers training manual (LEAD --- Leadership Excellence and Development) for the Business Dining Service line. Also wrote and delivered the Train the Trainers manual to correspond to the program. Manager to Director. Brock and Company, Inc., Malvern, PA. Responsible for all aspects of the daily cafeteria operations, including food production, purchasing, inventory, menu development and pricing, staffing and scheduling, cost control and budgetary development. Also responsible for all aspects of the catering needs of the clients. Assigned to Winterthur Museum in Greenville, DE and to Citibank Delaware in New Castle, DE. Developed and implemented a training program to assist new managers in their accounting/financial procedures. Manager. Saga Corporation, Health Care Division, Menlo Park, CA. Responsibilities included purchasing, inventory, staffing and scheduling, food production, and quality assurance. Assigned to life-care communities in the Pennsylvania, Delaware, and Maryland regions. 2

ACADEMIC TEACHING ASSIGNMENTS Leadership Development Seminar Leadership Skills Assessment Applied Management Principles Leadership and Organizational Development, online Effective Leadership Skills, online Strategic Human Resource Management in the Hospitality Industry Human Resource Management in the Hospitality Industry Strategic Management in the Hospitality Industry Hospitality Training and Development (elective) Cost Accounting in Hospitality Management Introduction to Food Preparation Introduction to Food Preparation, Lab Applied Food Production Applied Food Production, Lab Food Production and Service Management, Lab Food, Beverage, and Labor Cost Controls Catering Management (elective) ServSafe (formerly Applied Food Service Sanitation) Certification course PROFESSIONAL ORGANIZATIONS: ICHRIE (International Council of Hotel, Restaurant, and Institutional Educators), Member Fall 1989 to 1993, May 1999 to present. Immediate Past President, NorthEast Federation, 2013-present President, NorthEast Federation, 2012-2013 Vice President, NorthEast Federation, 2011-present Director, Member Services for North East Federation, 2010 National conference attendee, 1999-present HEMAR (Hospitality Educators of the Mid-Atlantic Region), a subchapter of CHRIE. o Elected to secretary/treasurer position for 2004-2006. National Association of Catering Executives (N.A.C.E.), member Spring 1990-1992, 2001-2004, 2008 present. Member, Board of Directors, Spring 1991 to December 1991. Attended National Conference with students in 2010, 2012 Advisor to student chapter Meeting Professionals International (MPI), member, Spring 2008 2010. Professional Convention Management Association (PCMA), member Spring 2003-2010. Co-advised the student chapter of PCMA at Widener University in the School of Hospitality Management. Attended National Annual Meetings with students in 2004, 2006, 2008, 2010. 3

ACADEMIC CITIZENSHIP: Advisor Roles: Freshman Advisor, Widener University, School of Hospitality Management, 1999-present. Also coordinates and organized the Freshman and New Student Orientation for the school, 2002-2006. Exploratory Studies Advisor, Widener University, 2003-present. Faculty Co-Advisor, Widener University Student Chapter, Professional Convention Management Association (PCMA), 2003-2011. Advisor, Hospitality Administration (Adult Continuing Education Program), 2000-2004. Faculty Advisor, National Association for Catering and Events (NACE), Widener University Student Chapter, initiated fall 2009 present Faculty Advisor, Professional Convention Management Assocation (PCMA), Widener University Student Chapter, initiated fall 2003; 2003-2009 Faculty Co-Advisor, Widener Society of Food and Wine. Initiated this organization in Fall 2001; 2001-2004 University Service: University Leadership Certificate Program, presenter, spring 2014 Task Force, Integration, 2014 present Task Force, Leadership Minor, 2013-present Speaker, University Admissions Recruitment event, September 2013 Strategic Planning Committee, GO Team Leadership member, 2013-present Experiential Learning Advisory Council, member, Fall 2012 - present Academic Citizenship and Leadership Advisory Committee, member, 2012- present University Promotion, Tenure, Retention and Academic Freedom Committee, member, 2011-2012; chair, 2012-2014 Executive Committee member for University Faculty Council, 2010- present Teagle Foundation committee member for Widener University, 2012- present 4

School Service: Task Force for Experiential Learning, member, 2010-2011 Orientation speaker, 2008, 2009. University Diversity Advocates Council, member, 2007-present. Scholarship Committee Member, University College, 2007-present. University Budget, Planning, and Assessment Committee, member, 2001-2006, 2007-2011, 2013- present. University Admissions and Financial Aid Committee, member, 2001-2006. Committee Chair, 2010-2012 Committee Vice Chair, 2004/2005 academic year. Career Advising and Planning Services (CAPS) Advisory Board, 2003-2010. University Library Committee, member, 2001-2004, 2006-2007. University Task Force for Institutional Assessment, member, 2005-2006. University External Resources Committee, member, 2003-2006. Web Content Representative for School of Hospitality Management, 2004-2006. Speaker, University LEAD Program, Fall 2004. Faculty Marshal, May graduation ceremonies, 1999-present. Recruitment initiatives for the School of Hospitality Management 2013- present Coordinator and liaison, Speed Networking, 2008-2011, 2013-present Chair, 30 th Anniversary Dinner for the School of Hospitality Management, 2011 Coordinator, Outback at Widener Night, 2006 present. Liaison, Hospitality Symposium, 2003-2010. Work directly with Career Services office to execute educational programming for Hospitality Management students. Member, School of Hospitality Management Academic Affairs Committee, 2001-2008, 2013 - present School Secretary, School of Hospitality Management, 2003-2006. 5

COMMUNITY ACTIVITY: Editor, Pineapple Press, the alumni newsletter for the School of Hospitality Management, Spring 2002 to 2011. Coordinator, Profiles in Success, the alumni networking tool for graduates and current students, 2003-2011. Coordinator, ServSafe Certification Course, 2003-2006. Most recently revised the supplemental workbook and course materials for the new edition of the coursebook. Coordinator, Hospitality Institute, 2002-2003. Developed, organized and taught a course for the working professional in supervisory skills. Accepted Students Contact Coordinator, 2002-2007. Organized a student campaign to contact accepted students each spring. Coordinator, Senior Recognition Reception, 2002-2006. Planned and organized a reception for all graduating hospitality management students at the close of the spring semester. Faculty Representative, Widener Day and various recruitment efforts, 2002- present. FBLA (Future Business Leaders of America), contest judge for business students from area high schools, fall 2002. Participate in various community service activities, along with student organizations; service provided for the Ronald McDonald House, City Team Ministries, child outreach programs with the Widener Child Development Center, and the Martin Luther King Jr. celebration day. Work with the cooperative education classes most heavily at the Salvation Army and CityTeam Ministries in Chester, PA. Thanksgiving Dinner preparations: The Salvation Army, Chester, PA. 2007- present. CONFERENCE PRESENTATIONS/PUBLICATIONS: Dickerson, J. (2012). Using type to improve your classroom style. Stand-up symposium presented at the annual meeting of the Council of Hotel, Restaurant, and Institutional Educators, Providence, RI. Dickerson, J. & McMullin, R. (2012, August). Best practices in assessing experiential learning. Roundtable presentation at the annual meeting of the Council on Hotel, Restaurant, and Institutional Educators, Providence, RI. Filipov, S., McCain, S.L, Lolli, J., Dickerson, J. (2012, August). Desired Workplace Practices Among Generation X and Y Restaurant Workers. Poster presented at the annual meeting of the Council on Hotel, Restaurant and 6

Institutional Education, Providence, RI. Al Omar, A., Lolli, J., McCain, S., & Dickerson, J. (2011, July). Comparison between full and part-time lodging employees on job satisfaction, organizational commitment, and job performance. Paper presented at the annual meeting of the Council on Hotel, Restaurant and Institutional Education, Denver, CO. Dickerson, J. & McMullin, R. (2011, July). Assessing experiential learning: How can we do it. When we can t define it? Roundtable presentation at the annual meeting of the Council on Hotel, Restaurant, and Institutional Education, Denver, CO. Lolli, J., Dickerson, J., Katz, J. & Vassallo, D. (2009). Speed networking: Taking it to the next level. Stand up symposium presented at the annual meeting of the Council on Hotel, Restaurant and Institutional Educators, San Francisco, CA. Fenich, G. (2009). Meetings, expositions, events and conventions, 2 nd ed. Pearson: Saddlebrook, NJ. (Served as editor and contributor of Chapter Eight, Special Events). Dickerson, J. & McMullin, R. (2009). The field experience conundrum. A roundtable discussion presented at the annual meeting of the Council on Hotel, Restaurant, and Institutional Educators, SanFrancisco, CA. Dickerson, J. & Kline, S. (2008). The early career impact of the co-op commitment in hospitality curricula. The Journal of Teaching in Travel and Tourism, 8 (1). Dickerson, J. (2008). The realistic preview may not yield career satisfaction. The International Journal of Hospitality Management, doi:10.1016/j.ijhm.2008.06.015 Lolli, J. & Dickerson, J. (2008). The gen Y approach to career development Stand-up symposium presented at the annual meeting of the Council on Hotel, Restaurant and Institutional Educators, Atlanta, GA. Dickerson, J. & McMullin, R. (2008). The role of faculty during the co-op journey. A roundtable discussion presented at the annual meeting of the Council on Hotel, Restaurant, and Institutional Educators, Atlanta, GA. Dickerson, J. (2007). Are the students prepared after co-op? Refereed paper published in Conference Proceedings from the annual meeting of the Council on Hotel, Restaurant and Institutional Educators, Stand-up presentation, Dallas, TX. Dickerson, J. & McMullin, R. (2007). Building Alumni Success: Strategies to Enhance the Experiential Learning Model. A roundtable discussion presented at the annual meeting of the Council on Hotel, Restaurant and Institutional Educators, Dallas, TX. 7

Dickerson, J. P. (2007). Early professional outcomes of hospitality management alumni: A comparative analysis of career success indicators from three experiential learning models. Doctoral dissertation, Wilmington University, 2007 (Proquest Dissertations and Theses, AAT 3255431). Lolli, J., Dickerson, J, & Chen-McCain, S.L. (2007). Students perceptions of the benefits in joining a professional organization and the resulting outcomes: A gap analysis. Refereed paper published in Conference Proceedings from the annual meeting of Asia-Pacific CHRIE, Beijing, China. Dickerson, J. (2006). Identifying the personal and professional outcomes of the cooperative education experience: An Alumni Perspective. Refereed Paper published in Conference Proceedings from the annual meeting of the Council on Hotel, Restaurant and Institutional Educators. Stand-up presentation, Washington, DC. Dickerson, J., McCain, S. L., Lolli, J., & Wang, I. (2006, June). The Academic and Hospitality Industry Partnership in Taiwan: A Gap Analysis. Poster session presented the annual meeting of APAC/CHRIE, Taiwan. Dickerson, J., McCain, S.L., & Lolli, J. (2005, July). The Academic and Gaming Industry Partnership: A Gap Analysis. Poster session presented at the annual meeting of the Council on Hotel, Restaurant and Institutional Educators, Las Vegas, NV. Dickerson, J. (2004). Co-op is better with the classroom. Stand-up symposium presented at the annual meeting of the Council on Hotel, Restaurant and Institutional Educators, Philadelphia, PA. Dickerson, J. & Albano, D. (2004). Managing diversity: What are we teaching our students? A roundtable discussion presented at the annual meeting of the Council on Hotel, Restaurant and Institutional Educators, Philadelphia, PA. Dickerson, J. & Banchi, C. (2003). Developing the intangibles: The art of leadership development at the undergraduate level. A stand-up symposium presented at the annual meeting of the Council on Hotel, Restaurant and Institutional Educators, Palm Springs, CA. Cargill, C. & Dickerson, J. (1992). Cooperative education: Empowering our students in the 1990 s. A stand-up symposium presented at the annual meeting of the Council on Hotel, Restaurant and Institutional Educators, Orlando, FL. Dickerson, J. (1992). Profiles of successful foodservice managers. A standup symposium presented at the annual meeting of the Council on Hotel, Restaurant and Institutional Educators, Orlando, FL. Dickerson, J. & Abell, M. M. (1992). The sanitation transfer: From classroom to operations. A roundtable discussion presented at the annual meeting of the Council on Hotel, Restaurant and Institutional Educators, Orlando, FL. 8

TEXTBOOK REVIEWS Book Reviewer, Hospitality Human Resource Leadership, (John,, fa 2013 Book Reviewer, Understanding and Changing Your Management Style, Robert Benfari, 2012. ADDITIONAL TEACHING RESPONSIBILITIES: University College: Online course, Effective Leadership Skills, Summer 2008, Spring 2011, Spring 2012, Spring 2013 Accelerated course, Effective Leadership Skills, Spring 2009, Fall 2010 Online and hybrid courses, Leadership and Organizational Development. Spring 2007, Spring 2008, Summer 2010 Independent Study Students in Hospitality Administration Hospitality Administration Cohort Classes, Fall 2000- Spring 2004 o Introductory Course o Hospitality Human Resource Management o Leadership Development Freshman Seminar, Fall 2011, 2012 entitled Career Development Toolbox. Freshman Seminar, Fall 2004 - Fall 2009 entitled Managing Workplace Diversity, currently entitled The Team is Not in Uniform. Writing Enriched Courses, Fall 2003 to present. In support of Writing Across the Curriculum, HM 204 (previously), HM 404 and HM 400 have been designated as Writing Enriched courses. Academic Service Learning, Spring 2006 to present. HM 402, a required course in the hospitality curriculum, has a service learning component each semester. Students work with agencies in the Chester community to support needs of food, toiletries, and linens for those who cannot supply their own. ServSafe Seminars, 1990 to 2013. Certification and recertification courses provided to corporate organizations, as well as independent food professionals. FBLA (Future Business Leaders of America), Fall 2003. Business Etiquette. Supervisory Skill Development, Spring 2002. Course developed for hospitality industry professionals. American Hotel and Lodging Association, Summer Institute for High School teachers, 2004-2010. Instruct courses in the areas of food production, human resources management, and leadership to high school teachers across the country for certification. HONORS John Wiley & Sons Award Recipient, Excellence and Innovation in Teaching, July 2013 9

Lindback Award Recipient, Widener University, Fall 2012 Fitz Dixon Innovation in Teaching Award Nominee, May 2012 Banfi Scholastic Tour Award Recipient, May 2010. Professional Convention Management Association Faculty Award, January 2010. Professional Development Grant from the Office of the Provost, Spring 2007, Spring 2008, Spring 2009, Spring 2010, Spring 2011, Spring 2012 Academic Excellence Award, Spring 2007, Wilmington University, Doctoral Studies Division. Professional Development Grant from the Office of the Provost, Spring 2007. Academic Service Learning Fellow; University grant received Spring 2006 and Fall 2007. National Professional Convention Management Association (PCMA) Educator of the Year nominee, Fall 2004. 10