GSX Monitor & Analyzer for Microsoft Lync 2013 When End User Performance...... Matters! GSX Solutions 2014
About GSX Solutions Founded 1996, Headquartered in Switzerland Offices in USA, UK, France, Switzerland, China 6 million mailboxes/devices monitored worldwide 600 customers 40 partners GSX Solutions 2014 2
Customers References GSX Solutions 2014 3
Unified Support for Collaboration Platforms IBM Collaboration Suite Microsoft Exchange Microsoft SharePoint Lync BlackBerry Enterprise Server Agentless End-to-end tests Alert by profile if thresholds are exceeded Automatic reports and SLA tracking Full integration with enterprise management tools Collects services availability and server statistics GSX Solutions 2014 4
Monitoring Microsoft Lync 2013 Microsoft Lync 2013 is becoming increasingly more critical in every company What was just a tool for instant messaging has evolved into a tool to: Provide online conferences with people outside of the company Integrate easy sharing of PowerPoint presentation during web conference Allow video conference Reduce cost of communication through VOIP feature & connection to the PSTN Allow mobile phone to participate to video conference, VOIP call and VOIP to PSTN call Etc What was just a nice to have tool is now a critical application that requires: Availability Exceptional performance for your users across multiple locations End -User Satisfaction and utilization to justify the cost Cost control on data and bandwidth GSX Solutions 2014 5
GSX Ensures End-User Satisfaction! GSX Constantly Performs Synthetic Transactions At the system level At the server level At the service level End User Simulations Detect any performance issues from the location you select Ensure that End-Users are satisfied with the performance of the application Get real, independent metrics that prove the availability of the critical Lync features and identify potential bottlenecks Justify costs of new Lync servers with automatic forecasting reports Be aware of potential problems before any user complaints! GSX Solutions 2014 6
Ensuring Lync Web Conference GSX constantly checks that your users are able to use the Web conferencing by really creating the conference, activating its features and calculating the latency of this operation Be alerted as soon as the service is degraded Get real-time trend and statistics on Web conferencing availability & performance. Don t wait for your user to complain about Web conferencing! Fix the problems before they impact (dramatically) your users! GSX, as a user: Authenticate & retrieve a certificate for the organizer user Create the Web Application Web conference Login the participant user Activate: - The Audio Video - The Instant Messaging - The data collaboration Finally suppress the conference Step by step process that really uses the Web Application feature as a user! GSX Solutions 2014 7
Monitor the Instant Messaging by using it for real! Instant Message between 2 users GSX registers the 2 users & creates an invitation for peer to peer IM Sends a message & verifies it is received Unregisters the users Instant Message conference GSX registers the users & creates the Lync conference Sends a message to the group & verifies it is received Unregisters the users & delete the conference Mobile Instant Message GSX logs the users in & starts the peer to peer mobile activity Sends message & verifies it s received GSX not only tests the basic IM features! GSX Monitor & Analyzer experiences IM with all the ways Microsoft Lync 2013 gives to its users: Peer to Peer Instant message conference to multiple attendees Mobile IM through any type of phones Be alerted on availability and latency of Instant Messaging on your Lync 2013 Servers Collect Service Level Statistics for SLA management Detect issues before they impact your users! GSX Solutions 2014 8
Test your VOIP! Test Lync ability to commute with the PSTN As a user, GSX: - Registers 2 users on the Lync Server - Sends a PSTN invite to one of them - Establishes a real call to the target PSTN phone number - Finally unregisters the users Test Peer to Peer call through PSTN As a user, GSX: - Registers 2 users on the Lync Server - Subscribes to the service - Invites the 2 users on the PSTN OC - Creates the peer to peer conversation - A real DTMF call is setup! Test of the Commutation ability of the Lync server: GSX tests if a user can use Lync in order to call an external number through the PSTN GSX tests if 2 users are able to make a call with Lync through the PSTN. Test if two people can use Lync network to make a call GSX Solutions 2014 Test Peer to Peer full Lync call As a user, GSX: - Registers & authenticate 2 users - Creates invitation for peer to peer Audio Video call - Verifies that the Audio Video call was received - Issues a real Audio Video Message 33 - Unregisters the users 9
Ensure availability of your Lync 2013 Front End Servers Test every critical services provided by the front end Server! Check latency and be alerted before any user impact! Get detailed alert on each step of every tests! Discover address book server URL from reading Lync topology Download the address book service file (ABS) Discover the LIS URI as a Perform a certificate authentication Query the LIS Address Book LIS Configurati on Client Authenticat ion Presence Authentication of a user against Active Directory Download a CS certificate for that user Register the user against the Lync Registrar Register and authenticate 2 users Subscription & Publishing Presence Verification of status GSX Solutions 2014 10
Troubleshoot quality of service issue Performance Counters Windows Services System Statistics GSX Monitor & Analyzer retrieves the performance counters you need to troubleshoot the quality of service that you deliver to your users! Stop being blinded, follow the statistics! % of space used by storage DB, average time to create a conference call, time out AD, queue latency, Sproc latency, MCU health states and latency, flow-controlled connections, incoming message time, data loss events, throttle SIP connections, etc. and much more! GSX Solutions 2014 11
One Reporting tool for all your Lync end user tests & performance statistics Compare instantly the performance of your scenarios across your front end Server Detect in few seconds bottlenecks in your environment Access through profiles for instant Self-Service Reports Automatic PDF reports for management, service line & customers Trend and forecast System, Usage & Infrastructure Statistics Manage your SLA automatically Create your Service Quality reports in a second Forecast your availability and performance in one click! Get complete reports on performance counters to troubleshoot any situation Stop being blinded, follow the reports! GSX Solutions 2014 12
GSX For Microsoft Lync 2013 Benefits! Manage Lync, Exchange & SharePoint from the same Agentless Real-Time monitoring dashboard! Test all the critical features of Lync as a user! Easy to install, no hidden cost to maintain Collect the performance counters that help you troubleshoot quality of service Ensure end user satisfaction and drive user adoption by constantly simulating users, alerting on performance & latency issues Monitor & Report at the Server and the Service levels Get alerted before any user Impacts on potential lack of availability & performance! Multi-platforms and completely Agentless Simulate End User experience System, Front End, IM, VOIP & Web App Speed up your troubleshoot GSX Solutions 2014 13
GSX Monitor Integration with SCOM GSX Monitor Management Pack for SCOM Instantly integrates GSX Monitor's capabilities straight into your SCOM Administration tab Facilitates and unifies your reporting by forwarding GSX Monitor information to your global monitoring console Provide end-user scenarios, server, usage alerts directly in the SCOM console Easy reports on any critical KPIs and SLAs Captures SNMP traps and displays them into SCOM monitoring window under: Critical Alerts Warning Alerts Information Alerts Communicates automatically with your centralized Incident Management Platform and Team GSX Solutions 2014 14
GSX Monitor & Analyzer Trial Free Trial Available 30 days Full features Unlimited users @GSX_Solutions GSX Solutions Friends of GSX www.gsx.com/blog GSX Solutions sales@gsx.com GSX Solutions 2014