SENTINEL MANAGEMENT & MONITORING

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1 MANAGEMENT & MONITORING Network Monitoring Server Monitoring Database Monitoring Application Monitoring End User Response Time Monitoring Virtualisation Monitoring VOIP Monitoring SLA Monitoring

2 Knowing when your applications or IT infrastructure aren t performing is critical to your organization - and to your sanity. While waiting for your phone to ring is one way, effectively monitoring the performance and availability of your infrastructure is a better long term approach, and not as complex as you may think it is. SENTINEL, from Servatech is a world-class management and monitoring service for your IT Infrastructure. SENTINEL uses the Nimbus monitoring software as a more cost effective and flexible alternative to the Big 4 (HP Openview, IBM Tivoli, CA Unicenter, BMC Patrol), enabling a faster ramp up and implementation time for customers, measured in days, not weeks. Servatech s six figure investment in building the SENTINEL Platform at its Wakefield-based Network Operating Centre (NOC), enables customers to hook into the platform at relatively low cost, effectively making world-class monitoring a reality for most companies. SENTINEL from Servatech allows sophisticated IT monitoring of any system, any service, and any client. Including the following areas within customers infrastructure: Network Monitoring Server Monitoring Database Monitoring Application Monitoring End User Response Time Monitoring Virtualization Monitoring VoIP Monitoring SLA Monitoring NETWORK MONITORING Servatech s SENTINEL Platform can be used to monitor all key facets of the network, including routers and switches, network traffic, SNMP, DNS, DHCP, LDAP, and Cisco NBAR and IPSLA. SENTINEL automatically discovers network interfaces, verifies connectivity, monitors interface traffic, collects and diagnoses accessibility, and calculates bandwidth utilization. This comprehensive data can then be used in graphical alarm consoles, performance reports, and SLA reports. 1

3 DATABASE MONITORING SENTINEL from Servatech raises the bar for database monitoring solutions, allowing a comprehensive monitoring picture of the performance all our clients databases, including Oracle, Sybase, DB2, Microsoft SQL Server, and IBM Informix. Additionally, to provide visibility of service quality as experienced by client end users and associated applications, the solution monitors remote SQL query response times and transaction rates. SERVER MONITORING SENTINEL from Servatech provides the broadest and deepest server monitoring solution on the market, monitoring all servers including VMware ESX, Sun Solaris, IBM AIX, IBM iseries, HP HP/UX, Red Hat, SUSE Linux, Novell Netware, Microsoft Windows, and more. Through a single, easy-to-use console, Servatech can centrally monitor, and remotely manage all clients processes and services. These can then be leveraged into real-time alarm dashboards, performance trend reports, and SLA compliance reports. Servatech (and its customers through the online portal) get the real-time alerts they need to both pre-empt and respond to potential issues, and they can leverage intuitive reports and dashboards to analyze performance metrics, and offer sophisticated forecasting of database performance and usage. APPLICATION MONITORING SENTINEL s application monitoring solutions give a complete, multi-layered view of our clients applications, and more effectively manage application performance. This includes SAP, PeopleSoft, Exchange, Active Directory, VoIP, Apache, Tomcat, JBoss, Websphere, Weblogic, Citrix, and many others as well as.net, J2EE, and custom applications. In addition to providing a complete picture of the host server s performance metrics, SENTINEL provides metrics on the actual performance experience end users have. Armed with these insights, Servatech can more quickly identify and troubleshoot issues before they impact end user performance. 2

4 END USER RESPONSE TIME MONITORING SENTINEL s end user response time monitoring solutions ensure that Servatech understand the most critical aspect of our clients IT infrastructure performance: what kind of responsiveness and reliability are end users actually receiving? Servatech offers two approaches to monitoring and measuring end user experience: Active monitoring. With SENTINEL s active monitoring solutions, administrators can routinely and consistently generate synthetic transactions that mirror actual end user behavior, and measure that experience from any number of locations. Passive monitoring. SENTINEL offers passive monitoring solutions that can measure the performance that real end users are actually experiencing at any given point in time. Servatech can leverage these two approaches, both individually and in tandem, to ensure we get the end user response time monitoring insights needed for our clients specific business and operational objectives. With these solutions, Servatech can ensure that clients end users are receiving optimal performance and always be the first to know if an issue arises. VIRTUALIZATION MONITORING While VMware s virtualization capabilities ushered in a world of potential benefits, they also brought an entirely new world of challenges from a monitoring perspective challenges that big four system management tools and platform-centric solutions are ill-equipped to address. SENTINEL from Servatech adds virtualization monitoring capabilities to our portfolio of services. We can monitor the entire virtualized ecosystem including the virtualization components, the resident business applications, and end user response times so we can effectively understand and manage service levels in virtualized environments. VoIP MONITORING VoIP (Voice over IP) is increasingly relied upon to deliver vital communications services for organizations around the world SENTINEL can monitor and manage every service and system within our clients Cisco VoIP ecosystem, including networks, call activity, and messaging. By offering a comprehensive, centralized view into all vital areas that comprise the VoIP infrastructure, we can optimize resource utilization, improve reliability, and better ensure SLA compliance. SLA MONITORING SLAs are the yardstick clients use to assess their service providers. By gaining more sophistication in how they monitor, forecast, and report on SLA compliance, Servatech can provide can offer rich SLA reporting capabilities that feature trending analysis, SLA breach forecasts, and intuitive pinpointing of SLA-endangering issues. This is truly a win-win situation, SENTINEL provides Servatech with a tremendous competitive advantage, whilst enabling its client customers to more consistently comply with SLAs and minimize the financial risk of SLA breaches. Further, with its rich reporting capabilities, SENTINEL helps to clearly demonstrate the value of IT to the business. 3

5 SENTINEL features these probes: Active Directory ADO Gateway Apache Tomcat Apache Web Server ASCII Log Files BEA Weblogic Cisco Call Manager Cisco IPSLA Cisco UCM (or Unified Communications Manager) Cisco Unity Cisco VoIP Citrix CPU Dell Open Manager DHCP Response Disk DNS Response Gateway Response End-to-end Application Response Monitoring File and Directory HP Insight Manager IBM DB2 UDB IBM Informix IBM iseries AS400 IBM WebSphere JBoss JMX LDAP Response Lotus Notes Memory Microsoft Cluster Microsoft Exchange Microsoft IIS Microsoft SQL Server Network Connectivity Network Interface Traffic Novell Netware Oracle Printer Processes Services SMS Gateway SNMP Gateway SNMPget SNMPTD SQL Response Sybase ASE Sybase EA Server Syslog Veritas Cluster VMware ESX Server VMware Virtual Machine VMware VirtualCenter Web Services Web URL Response Windows Event Log Windows Perfmon WINS Response PERFORMANCE REPORTING SENTINEL provides Web-based historical reporting for thousands of data metrics collected by SENTINEL probes, gateways, and adapters. Performance data is automatically consolidated and archived into a backend SQL Server database. Once there, the SENTINEL report generation wizard can be used to produce client-accessible Web reports in a matter of minutes. Short and long term performance reports are ideal for capacity planning, load balancing, and preempting degrading conditions. SENTINEL reporting periods can be based on a range of intervals, including last 24 hours, last week, last month, prior weeks, prior months, and prior quarters. SENTINEL stacked performance reports can display individual and total measurements (the example reports below shows application transaction response times; daily trend and weekly). 4

6 SENTINEL SLA COMPLIANCE MONITORING AND REPORTING SOLUTION SENTINEL offers automated data analysis, compliance calculation, and report generation enabling Servatech and their clients to get the timely insights they need. With SENTINEL, verbal and written SLAs can be easily transposed into SLA templates for automated compliance calculation. Then, SENTINEL can generate real-time, Web-based compliance reports that feature breach forecast indicators. SENTINEL provides a graphical and text-based representation of IT infrastructure performance contrasted against service level commitments. These reports can be both historical, recapping compliance during prior periods, and forward looking, revealing the likelihood of achieving service level compliance during the current measurement period. SLA periods may be defined in day, week, or month increments. DEPLOYMENT OPTIONS Deployment Option 1 In this scenario, Servatech owns the software and leases the managed service to its client. SENTINEL probes are installed at the customer s site to perform local monitoring tasks, and collect performance data. SENTINEL alarms and performance metrics are transported across the Internet. SENTINEL secures this data transfer by creating and maintaining an SSL tunnel, a secure point-to-point connection between two locations. SENTINEL SSL tunneling performs a task identical to a traditional VPN, but without the need to purchase and install a traditional VPN configuration. Deployment Option 2 In this scenario, Servatech already has established a VPN connection with their client. SENTINEL probes are installed at the customer site to perform local monitoring tasks, and collect performance data. SENTINEL alarms and performance data is transported across the customer s VPN to the MSP for processing and problem resolution. In Both cases, secure web links are made available, in order for the customer to view the information provided by SENTINEL, providing an overview of the state of their network, from any internet connected machine. Deployment Option 3 In this scenario, Servatech installs the NimBUS software direct on the customer premises and hands over the management interfaces and service level reports to their client s internal IT staff. In this case, the customer would own the NimBUS software. This is not a typical scenario, since the expense of buying the software outright, is added to the significant investment a customer must make in additional server hardware, training and building the monitoring environment. This usually takes the investment beyond the reach of most customers. SENTINEL as a product is the combination of NimBUS, Servatech s NOC, helpdesk, engineering team and design/implementation team. 5

7 Interested? SENTINEL from Servatech, can be taken on its own, or added to Servatech s portfolio of complementary Services. It forms part of the backbone of Servatech s managed Service Offering, sitting alongside. SOFTSUPPORT SYSTEMCARE NETCONNECT DRAWBRIDGE SENTINEL (see downloads section at From a single Server on a single site to large sites with hundreds of network connected devices, covering different geographical locations, SENTINEL will be able to provide a solution that fits. To find out how your business could benefit from SENTINEL from Servatech, Speak to our sales department and take the first steps toward world-class Infrastructure Monitoring. Call and ask to speak to Sales about SENTINEL from Servatech world-class systems Monitoring. Copyright Servatech ltd