OneSight Voice Quality Assurance

Size: px
Start display at page:

Download "OneSight Voice Quality Assurance"

Transcription

1 OneSight Voice Quality Assurance

2 Benefits Proactively determine voice quality issues as well as other service impacting issues before users complain Comprehensively monitor communications systems with both passive and active probes Accurately compare and score a received voice clip with a known good reference for more effective measurement of IP packet impairments View lost packets, jitter, and RTT to identify what is causing poor voice quality and narrow the list of possible sources Easily listen to recordings and verify voice quality issues of the actual placed call voice quality scores are no longer meaningless Quickly find the root cause of voice quality problems Predict future problems by understanding when and where voice quality problems are occurring Know the status of network and systems that affect your voice quality Rapidly troubleshoot and reduce the time to find and repair problems Easily assure voice quality for VoIP deployments Features Comprehensive and centralized views of both passive and active voice quality solutions Real-time MOS and PESQ scoring Alerts and actions plans to proactively identify and resolve voice quality problems Pre-defined voice quality reports and dashboards templates with drilldown Voice quality metrics captured for quick, efficient voice quality troubleshooting Call recording for hearing the actual voice quality of monitored calls Voice over IP (VoIP) offers many competitive advantages over traditional circuit-based systems including lower costs, higher productivity, unified communications and greater functionality. However, if voice quality suffers, all the benefits of a VoIP deployment will be lost. VoIP deployments can be complex and determining the source of voice quality problems can be a complicated, tedious task. Only by proactively monitoring voice quality in your VoIP network can you be assured that your communications systems are providing a great user experience. OneSight Voice Quality Assurance Determining when voice quality has degraded below acceptable levels can be difficult. VoIP is subject to the performance and behavior issues of IP networks (varying network traffic, packet delays, etc ). Therefore, voice quality problems can be intermittent making them very difficult to identify and troubleshoot. Often, the problems causing poor voice quality are temporarily corrected before enough complaints are registered to justify the technical resources needed to investigate root cause. Created in conjunction with the OneSight platform, Empirix s active and passive Voice Quality Assurance Solutions are designed for the proactive management of today s complex VoIP deployments in both single-site and multi-site organizations. Active Monitoring: OneSight VQ Probes The OneSight VQ Probes are a key component of a voice quality assurance program, enabling administrators to analyze voice quality in live environments under normal operating conditions. They send real calls along the same path that actual customer or internal user traffic would take to reach its destination. OneSight then monitors those calls for numerous IP telephony metrics that affect voice quality and then reports MOS and PESQ scores. Empirix also records the actual call enabling administrators to hear the sound quality and compare it to baseline recordings to identify voice quality issues that other solutions just cannot detect. Generating monitoring calls that reproduce real-world VoIP traffic is the only way to accurately assess voice quality from the user perspective. For example, a customer call may originate in the Public Switched Telephone Network (PSTN), enter an internal IP network through a voice gateway, navigate an interactive voice response (IVR), pass through a wide area network (WAN) or traverse other communication infrastructure elements before finally reaching another internal IP network and the extension that actually answers the call. To correctly measure the bi-directional voice quality for users on both ends of the call, a monitoring solution must be able to duplicate the actual call path. Solutions that attempt to simulate IP calls by sending packets across a single IP network or simply gather packet metrics from switches and phones miss a significant portion of

3 the call path. These solutions can give you an indication of how well your network supports IP calls, but they can t actively report the true end-to-end user and customer experience. Figure 1: Sample Dashboards from the OneSight VQ Probe Passive Monitoring: OneSight VQ Inspector Continuous management of enterprise communications services is needed to deliver the reliability and quality that customers and users demand. The OneSight VQ Inspector is a passive, centralized solution for managing, diagnosing and analyzing voice quality performance in the communications network. It allows administrators to effectively monitor and manage service levels for IP telephony to ensure voice quality meets end-user s expectations. Combining Quality of Service (QOS) metrics, Call Detail Records (CDR) and system health metrics in a single view, the OneSight VQ Inspector simplifies problem detection and root cause analysis for poor voice quality. With 24x7 monitoring of network health and performance, the OneSight VQ Inspector helps maximize the performance and availability of the communications infrastructure. It immediately alerts administrators to problems or potential issues in the VoIP environment. Figure 2: Sample Dashboard from the OneSight VQ Inspector

4 Troubleshooting IP Telephony Issues Once IP telephony voice quality problems are reported, finding the cause of the problems can be a challenge. The OneSight Voice Quality Assurance Solution monitors network traffic conditions that affect voice quality such as jitter, packet loss, and out-of-sequence packets to pinpoint the source of voice quality problems. By placing active and passive monitoring probes inside the IP telephony network, administrators are alerted to issues enabling them to quickly identify any potential degradation in bi-directional voice quality. To further assure voice quality, OneSight monitors abnormal conditions throughout the network infrastructure including the associated servers, IP telephony platforms, unified communications solutions, contact center products and other applications that provide voice services. OneSight includes Intellisearch, a unique root cause identification engine, giving administrators the ability to set thresholds for unacceptable voice quality. If that threshold is reached, Intellisearch provides additional information regarding the likely cause of the issue for faster, more reliable troubleshooting. OneSight also provides alert notifications of voice quality problems through dashboard views, s, pagers, or SNMP traps. OneSight includes action plans that can escalate issues or automatically initiate tasks such as restarting application services to correct system issues and failures. No matter how accurate the methods of determining voice quality and how complete the associated call metrics, nothing is more effective for identifying voice quality issues than listening to it. One- Sight records a copy of each monitoring call it places allowing administrators to hear the quality by simply clicking on the file. It can also be compared to baseline recordings for indepth voice Figure 3: Voice Quality Metrics quality analysis. Proactive Prevention of Voice Quality Issues Identifying voice quality problems and determining root cause issues is important to any enterprise. Finding recurring voice quality problems and discovering trends that can predict future voice quality problems is even more important. OneSight reports are ideal for predicting trends and tracking recurring problems. OneSight compares critical voice metrics and shows their effect on voice quality. Flexible reporting intervals simplify the identification of recurring problems. Transaction reports clearly show the impact of network and system metrics on voice quality. OneSight can also associate critical network and system components with voice quality metrics. By proactively identifying issues, administrators can correct problems before they affect customers and users. Figure 4: Voice Quality Metric Comparison

5 OneSight Voice Quality Assurance Solution Components OneSight Empirix OneSight software is designed to identify and resolve the problems found in the complex technology of today s IP-based enterprises and contact centers. By continuously monitoring the user experience, OneSight can verify that enterprise communications solutions are functioning properly. OneSight detects performance impacting problems rapidly, often before they impact the customer. Application and infrastructure monitoring combined with extensive trouble shooting capabilities reduce the time to find and repair problems when they occur. OneSight performance reports help proactively identify trends and recurring problems to help prevent voice quality issues from affecting service in the future. OneSight VQ Probe The Empirix OneSight VQ Probe provides active monitoring of voice quality in unified communications, contact center, mobility and other enterprise communications solutions. By sending real calls via specified paths and monitoring their metrics, Empirix helps organizations understand voice quality from the user s perspective. The OneSight VQ Probe is based on Empirix Hammer G5 technology, the de-facto industry standard for load testing IP communications systems. When installed on a server or workstation, the OneSight VQ Probe registers as a phone extension within the IP-PBX. It can place monitoring calls to any other probe in the worldwide dial network, with no limitations. It sends real voice calls, not simulations. Therefore, OneSight can measure the actual, bi-directional voice quality using industry standard voice quality scoring algorithms such as PESQ (ITU P.862). Additionally, the OneSight VQ Probe measures IP-related call metrics such as jitter, round trip delay, lost packets, and out of sequence packets. For a complete list of offices worldwide, or to find an authorized distributor in your area, please visit Empirix. All rights reserved. All descriptions, specifications and prices are intended for general information only and are subject to change without notice. Some mentioned features are optional. All names, products, services, trademarks are used for identification purposes only and are the property of their respective organizations. OneSight VQ Inspector The OneSight VQ Inspector is a passive, centralized solution for managing, diagnosing and analyzing voice quality performance in the communications network. It allows administrators to effectively monitor and manage service levels for IP telephony to ensure voice quality meets end-user s expectations. The OneSight VQ Inspector is an easy to use and install solution that correlates and centralizes voice quality metrics, call detail records, PBX health information and other infrastructure data. Administrators can view all calls for a particular extension or extension range to understand if voice quality issues are systemic or isolated to particular extensions or times of day. When issues are detected, OneSight gives administrators the ability to drill down into individual call details with trace route information to rapidly correct issues. CC:DS:OVQAS:0311

Perform: Monitor to Assure a Great User Experience

Perform: Monitor to Assure a Great User Experience Whitepaper Perform: Monitor to Assure a Great User Experience Introduction IP-based network infrastructures provide many benefits. They open the door to creating a Unified Communications (UC) environment

More information

Quality of Service Testing in the VoIP Environment

Quality of Service Testing in the VoIP Environment Whitepaper Quality of Service Testing in the VoIP Environment Carrying voice traffic over the Internet rather than the traditional public telephone network has revolutionized communications. Initially,

More information

CiscoWorks Internetwork Performance Monitor 4.0

CiscoWorks Internetwork Performance Monitor 4.0 CiscoWorks Internetwork Performance Monitor 4.0 Product Overview The CiscoWorks Internetwork Performance Monitor (IPM) is a network response-time and availability troubleshooting application. Included

More information

Empirix OneSight for VoIP: Avaya Aura Communication Manager

Empirix OneSight for VoIP: Avaya Aura Communication Manager Datasheet Empirix OneSight for VoIP: Avaya Aura Communication Manager Perform. Increase visibility and ensure the availability and quality of critical communications systems. Benefits Speed the deployment

More information

Fundamentals of VoIP Call Quality Monitoring & Troubleshooting. 2014, SolarWinds Worldwide, LLC. All rights reserved. Follow SolarWinds:

Fundamentals of VoIP Call Quality Monitoring & Troubleshooting. 2014, SolarWinds Worldwide, LLC. All rights reserved. Follow SolarWinds: Fundamentals of VoIP Call Quality Monitoring & Troubleshooting 2014, SolarWinds Worldwide, LLC. All rights reserved. Introduction Voice over IP, or VoIP, refers to the delivery of voice and multimedia

More information

Oracle Enterprise Operations Monitor

Oracle Enterprise Operations Monitor ORACLE DATA SHEET Oracle Enterprise Operations Monitor For enterprise IT managers who need to rapidly troubleshoot communications network outages and service degradations, the Oracle Enterprise Operations

More information

Best Practices from Deployments of Oracle Enterprise Operations Monitor

Best Practices from Deployments of Oracle Enterprise Operations Monitor Best Practices from Deployments of Oracle Enterprise Operations Monitor September 2014 Prepared by: Zeus Kerravala Best Practices from Deployments of Oracle Enterprise Operations Monitor by Zeus Kerravala

More information

Achieving Service Quality and Availability Using Cisco Unified Communications Management Suite

Achieving Service Quality and Availability Using Cisco Unified Communications Management Suite Achieving Service Quality and Availability Using Cisco Unified Communications Management Suite EXECUTIVE SUMMARY CISCOLIVE Europe 2010 Annual Cisco IT and communications conference Event held at Barcelona,

More information

Routing & Traffic Analysis for Converged Networks. Filling the Layer 3 Gap in VoIP Management

Routing & Traffic Analysis for Converged Networks. Filling the Layer 3 Gap in VoIP Management Routing & Traffic Analysis for Converged Networks Filling the Layer 3 Gap in VoIP Management Executive Summary Voice over Internet Protocol (VoIP) is transforming corporate and consumer communications

More information

Benefits. Around-the-clock data collection and CDR warehousing ensures data is there when needed

Benefits. Around-the-clock data collection and CDR warehousing ensures data is there when needed Distributed Network Monitoring and Analysis System for Multi- Protocol Environments TAMS TAMS is a powerful, customized traffic analysis and monitoring system for multi-protocol environments. Featuring

More information

How Cisco Actively Manages Voice Availability and Quality

How Cisco Actively Manages Voice Availability and Quality How Cisco Actively Manages Voice Availability and Quality Cisco IT automates daily testing of all voice elements in the global network. Cisco IT Case Study / Unified Communications / Unified Operations

More information

How To: Diagnose Poor VoIP Calls through diagnostics.

How To: Diagnose Poor VoIP Calls through diagnostics. How To: Diagnose Poor VoIP Calls through diagnostics. When problems arise with poor VoIP phone calls, where do you start looking to troubleshoot the issue? This is one of the many challenges of managing

More information

Ensuring IP Telephony Performance Through Remote Monitoring

Ensuring IP Telephony Performance Through Remote Monitoring Ensuring IP Telephony Performance Through Remote Monitoring A By Introduction The advantages of IP Telephony are well-known, among them network consolidation, centralized voice administration, longdistance

More information

Observer Reporting Server Sample Executive Reports

Observer Reporting Server Sample Executive Reports Observer Reporting Server Sample Executive Reports Enterprise-wide monitoring and reporting with root-cause analysis Table of Contents Observer Reporting Server Introduction to the Observer Reporting Server

More information

Quality of Service (QoS) and Quality of Experience (QoE) VoiceCon Fall 2008

Quality of Service (QoS) and Quality of Experience (QoE) VoiceCon Fall 2008 Quality of Service (QoS) and Quality of Experience (QoE) VoiceCon Fall 2008 John Bartlett NetForecast, Inc. john@netforecast.com www.netforecast.com VoIP Deployment Realities VoIP is not just another application

More information

Avaya Diagnostic Server

Avaya Diagnostic Server Avaya Diagnostic Server Benefits of Avaya Diagnostic Server: Resolve issues faster with remote IP Phone testing Reduce the need for costly third party diagnostics equipment and software licensing Self-diagnose

More information

Microsoft Lync and SIP trunking - Ensuring multi-vendor technology success with Prognosis

Microsoft Lync and SIP trunking - Ensuring multi-vendor technology success with Prognosis White Paper Microsoft Lync and SIP trunking - Ensuring multi-vendor technology success with Prognosis by Sue Bradshaw: Technology Writer, Integrated Research Ensuring new technology like Lync delivers

More information

CISCO IOS IP SERVICE LEVEL AGREEMENTS: ASSURE THE DELIVERY OF IP SERVICES AND APPLICATIONS

CISCO IOS IP SERVICE LEVEL AGREEMENTS: ASSURE THE DELIVERY OF IP SERVICES AND APPLICATIONS CISCO IOS IP SERVICE LEVEL AGREEMENTS: ASSURE THE DELIVERY OF IP SERVICES AND APPLICATIONS INTERNET TECHNOLOGIES DIVISION JANUARY 2005 1 Cisco IOS IP Service Level Agreements Presentation Agenda Overview

More information

Application Notes. Introduction. Contents. Managing IP Centrex & Hosted PBX Services. Series. VoIP Performance Management. Overview.

Application Notes. Introduction. Contents. Managing IP Centrex & Hosted PBX Services. Series. VoIP Performance Management. Overview. Title Series Managing IP Centrex & Hosted PBX Services Date July 2004 VoIP Performance Management Contents Introduction... 1 Quality Management & IP Centrex Service... 2 The New VoIP Performance Management

More information

Measuring VoIP QoS. Going Beyond Can You Hear Me Now? Kaynam Hedayat. MPLScon May 2005

Measuring VoIP QoS. Going Beyond Can You Hear Me Now? Kaynam Hedayat. MPLScon May 2005 Measuring VoIP QoS Going Beyond Can You Hear Me Now? Kaynam Hedayat MPLScon May 2005 Overview Why Real-Time VoIP Quality Assurance Matters? Challenges - Going Beyond Can You Hear Me Now? Monitoring Technologies

More information

CA NetQoS Unified Communications Monitor

CA NetQoS Unified Communications Monitor PRODUCT SHEET: CA NetQoS Unified Communications Monitor CA NetQoS Unified Communications Monitor agility made possible CA NetQoS Unified Communications Monitor is a network-based voice and video monitoring

More information

Troubleshooting Common Issues in VoIP

Troubleshooting Common Issues in VoIP Troubleshooting Common Issues in VoIP 2014, SolarWinds Worldwide, LLC. All rights reserved. Voice over Internet Protocol (VoIP) Introduction Voice over IP, or VoIP, refers to the delivery of voice and

More information

Delivering Hosted & Managed VoIP Services

Delivering Hosted & Managed VoIP Services Delivering Hosted & Managed Vo Services Introduction Enterprises are recognizing the benefits of hosted and managed Vo services, which simplify their communication and IT infrastructures and offer lower

More information

Avaya Diagnostic Server

Avaya Diagnostic Server Avaya Diagnostic Server Benefits of Avaya Diagnostic Server: Resolve issues faster with remote IP Phone testing Reduce the need for costly third party diagnostics equipment and software licensing On premise,

More information

Monitoring Your IP Telephony Network

Monitoring Your IP Telephony Network Monitoring Your IP Telephony Network A By Introduction The advantages of IP Telephony are well-known, among them network consolidation, centralized voice administration, longdistance toll savings and unified

More information

Troubleshooting Your VoIP Ecosystem with Prognosis Sue Bradshaw, Technology Writer

Troubleshooting Your VoIP Ecosystem with Prognosis Sue Bradshaw, Technology Writer White Paper Troubleshooting Your VoIP Ecosystem with Prognosis Sue Bradshaw, Technology Writer This white paper from Integrated Research discusses how managing the complete VoIP ecosystem with Prognosis

More information

Datasheet: Visual Performance Manager and TruView Advanced MPLS Package with VoIPIntegrity (SKU 01923)

Datasheet: Visual Performance Manager and TruView Advanced MPLS Package with VoIPIntegrity (SKU 01923) Datasheet: Visual Performance Manager and TruView Advanced MPLS Package with VoIPIntegrity (SKU 01923) Key Features: The everything software bundle for application aware network monitoring for remote sites

More information

VoIP Lifecycle Management. Best Practices and Business Value

VoIP Lifecycle Management. Best Practices and Business Value VoIP Lifecycle Management Best Practices and Business Value Viola Networks May 2006 VoIP Lifecycle Management VoIP Lifecycle Management Best Practices and Business Value When managing an enterprise VoIP

More information

Network Management and Monitoring Software

Network Management and Monitoring Software Page 1 of 7 Network Management and Monitoring Software Many products on the market today provide analytical information to those who are responsible for the management of networked systems or what the

More information

Contact Center Technology Monitoring

Contact Center Technology Monitoring tech line / oct 2012 Contact Center Technology Monitoring Monitoring allows companies to detect outages and issues for quick resolution, and enables effective planning for prevention and optimization going

More information

Your new VoIP Network is working great Right? How to Know. April 2012 WHITE PAPER

Your new VoIP Network is working great Right? How to Know. April 2012 WHITE PAPER Your new VoIP Network is working great Right? How to Know April 2012 Executive Summary This paper discusses the importance of measuring and monitoring the voice quality of VoIP calls traversing the data

More information

An Oracle White Paper July 2013. Oracle Enterprise Operations Monitor: Real-Time Voice over Internet Protocol Monitoring and Troubleshooting

An Oracle White Paper July 2013. Oracle Enterprise Operations Monitor: Real-Time Voice over Internet Protocol Monitoring and Troubleshooting An Oracle White Paper July 2013 Oracle Enterprise Operations Monitor: Real-Time Voice over Internet Protocol Monitoring and Troubleshooting Introduction... 1 Overview... 2 Key Functions and Features...

More information

Nimsoft for Cisco VoIP Monitoring. A Nimsoft Service Level Management Solution White Paper

Nimsoft for Cisco VoIP Monitoring. A Nimsoft Service Level Management Solution White Paper A Nimsoft Service Level Management Solution White Paper Table of Contents Nimsoft for VoIP Solution Summary 3 Primary Features...3 Additional Features... 3 Optimized VoIP Network with Nimsoft for Cisco

More information

Palladion Enterprise SOLUTION BRIEF. Overview

Palladion Enterprise SOLUTION BRIEF. Overview is a real-time, end-to-end service monitoring, troubleshooting and analytics solution that provides unprecedented insight into VoIP and Unified Communications (UC) networks. Palladion allows enterprises

More information

Voice over IP Probe! for Network Operators and! Internet Service Providers

Voice over IP Probe! for Network Operators and! Internet Service Providers Voice over IP Probe! for Network Operators and! Internet Service Providers Product Presentation September 2011 2011 ADVENAGE GmbH Agenda Voice over IP Probe Key Facts VoIP Probe in a Nutshell Use Cases

More information

ALCATEL-LUCENT VITALSUITE Application & Network Performance Management Software

ALCATEL-LUCENT VITALSUITE Application & Network Performance Management Software ALCATEL-LUCENT VITALSUITE Application & Network Performance Management Software MONITOR, MEASURE AND ENHANCE DELIVERY OF MISSION CRITICAL BUSINESS SERVICES ACROSS A MULTIVENDOR, MULTI-SERVICE INFRASTRUCTURE

More information

Hammer Performance Assurance for Cisco Unified Contact Center is jointly delivered by Cisco and Empirix.

Hammer Performance Assurance for Cisco Unified Contact Center is jointly delivered by Cisco and Empirix. Service Data Sheet Cisco Unified Contact Center Performance Assurance Testing Service OVERVIEW The Cisco Unified Contact Center solution provides an open, strategic platform that allows you to move your

More information

A FAULT MANAGEMENT WHITEPAPER

A FAULT MANAGEMENT WHITEPAPER ManageEngine OpManager A FAULT MANAGEMENT WHITEPAPER Fault Management Perception The common perception of fault management is identifying all the events. This, however, is not true. There is more to it

More information

IP SLAs Overview. Finding Feature Information. Information About IP SLAs. IP SLAs Technology Overview

IP SLAs Overview. Finding Feature Information. Information About IP SLAs. IP SLAs Technology Overview This module describes IP Service Level Agreements (SLAs). IP SLAs allows Cisco customers to analyze IP service levels for IP applications and services, to increase productivity, to lower operational costs,

More information

WHITEPAPER. Quality of Service Testing in the VoIP Environment

WHITEPAPER. Quality of Service Testing in the VoIP Environment Quality of Service Testing in the VoIP Environment March 2005 In recent years, the business world has reaped tremendous benefits from the many exciting products and applications made possible by the marriage

More information

A Framework For Managing Voice Quality In Networks With IP Phones. Dan Tian, Ph.D

A Framework For Managing Voice Quality In Networks With IP Phones. Dan Tian, Ph.D A Framework For Managing Voice Quality In Networks With IP Phones Dan Tian, Ph.D School of Information Technology and Communications Design California State University at Monterey Bay Seaside, CA 93955

More information

PERFORMANCE MANAGER. Carrier-grade voice performance monitoring tools for the enterprise. Resolve service issues before they impact your business.

PERFORMANCE MANAGER. Carrier-grade voice performance monitoring tools for the enterprise. Resolve service issues before they impact your business. PERFORMANCE MANAGER Carrier-grade voice performance monitoring tools for the enterprise. Resolve service issues before they impact your business. The ETM Performance Manager provides unified, realtime,

More information

Infosim Whitepaper VoIP quality monitoring in Cable-TV networks

Infosim Whitepaper VoIP quality monitoring in Cable-TV networks Infosim Whitepaper VoIP quality monitoring in Cable-TV networks The wise adapt themselves to circumstances, as water moulds itself to the pitcher. Chinese Proverb Infosim GmbH & Co KG http://www.infosim.net

More information

Managing Application Delivery from the User s Perspective

Managing Application Delivery from the User s Perspective Managing Application Delivery from the User s Perspective Essential Monitoring Capabilities and Metrics for Assessing End-User Experience Network managers are tasked with monitoring end-user experience,

More information

Getting Started with VoIP Reports

Getting Started with VoIP Reports With ehealth VoIP, you have a powerful system for monitoring and managing your Voice over IP (VoIP) configuration. ehealth reports provide the information you need to answer these questions: Is the VoIP

More information

Technical white paper Troubleshooting the top VoIP call quality issues

Technical white paper Troubleshooting the top VoIP call quality issues Technical white paper Troubleshooting the top VoIP call quality issues By Sue Bradshaw Technology Writer The top issues affecting VoIP call quality are often not caused by the application itself, but are

More information

White Paper. The Ten Features Your Web Application Monitoring Software Must Have. Executive Summary

White Paper. The Ten Features Your Web Application Monitoring Software Must Have. Executive Summary White Paper The Ten Features Your Web Application Monitoring Software Must Have Executive Summary It s hard to find an important business application that doesn t have a web-based version available and

More information

Nectar Unified Communications Management Platform

Nectar Unified Communications Management Platform Nectar Unified Communications Management Platform The Most Advanced, End-to-End Management, Monitoring and Diagnostic Tools for Unified Communications Networks Solution Brochure With instant messaging,

More information

Business case for VoIP Readiness Network Assessment

Business case for VoIP Readiness Network Assessment Business case for VoIP Readiness Network Assessment Table of contents Overview... 2 Different approaches to pre-deployment assessment:.......... 2 Other considerations for VoIP pre-deployment... 3 The

More information

WHITE PAPER OCTOBER 2014. CA Unified Infrastructure Management for Networks

WHITE PAPER OCTOBER 2014. CA Unified Infrastructure Management for Networks WHITE PAPER OCTOBER 2014 CA Unified Infrastructure Management for Networks 2 WHITE PAPER: CA UNIFIED INFRASTRUCTURE MANAGEMENT FOR NETWORKS ca.com Table of Contents Solution Overview 3 Specialized Probes

More information

Network Management Deployment Guide

Network Management Deployment Guide Smart Business Architecture Borderless Networks for Midsized organizations Network Management Deployment Guide Revision: H1CY10 Cisco Smart Business Architecture Borderless Networks for Midsized organizations

More information

Service Level Agreements for VoIP Alan Clark CEO, Telchemy

Service Level Agreements for VoIP Alan Clark CEO, Telchemy Service Level Agreements for VoIP Alan Clark CEO, Telchemy 1 Agenda VoIP SLAs What s typical Why typical isn t ok Approaches to SLA measurement What to measure The trust problem Final thoughts 2 What is

More information

Acme Packet Palladion Communications Operations Monitor

Acme Packet Palladion Communications Operations Monitor Overview As a proactive service monitoring solution, captures and analyzes all signaling messages and media from the network, providing full end-to-end correlation and quality metrics of all calls in real

More information

WHITE PAPER September 2012. CA Nimsoft For Network Monitoring

WHITE PAPER September 2012. CA Nimsoft For Network Monitoring WHITE PAPER September 2012 CA Nimsoft For Network Monitoring Table of Contents EXECUTIVE SUMMARY 3 Solution overview 3 CA Nimsoft Monitor specialized probes 3 Network and application connectivity probe

More information

Sample Reports - Version 9.0 Business Intelligence & Unified Communications Reporting

Sample Reports - Version 9.0 Business Intelligence & Unified Communications Reporting Sample Reports - Version 9.0 Business Intelligence & Unified Communications Reporting All information in this document is based upon product specifications available at the time of printing. ISI Telemanagement

More information

White Paper: Application and network performance alignment to IT best practices

White Paper: Application and network performance alignment to IT best practices Unpublished White Paper: Application and network performance alignment to IT best practices This white paper briefly describes best practices; highlights IT best practices; and discusses in detail IT business

More information

Voice, Video and Data Convergence > A best-practice approach for transitioning your network infrastructure. White Paper

Voice, Video and Data Convergence > A best-practice approach for transitioning your network infrastructure. White Paper > A best-practice approach for transitioning your network infrastructure White Paper The business benefits of network convergence are clear: fast, dependable, real-time communication, unprecedented information

More information

BT Hosted IPT (VoIP)

BT Hosted IPT (VoIP) BT Hosted IPT (VoIP) What is Convergence? Currently, we see applications on distinct technologies Voice PBX / ISDN / PSTN Data LAN / WAN Video Dedicated VC link What is Convergence? Currently, we see applications

More information

Oracle Enterprise Communications Solutions for Microsoft Lync. Migrate seamlessly to Microsoft Lync while reducing cost and complexity

Oracle Enterprise Communications Solutions for Microsoft Lync. Migrate seamlessly to Microsoft Lync while reducing cost and complexity Oracle Enterprise Communications Solutions for Microsoft Lync Migrate seamlessly to Microsoft Lync while reducing cost and complexity Oracle s Lync integration solution helps IT organizations save time

More information

Managing ^ VoIP Quality and Performance

Managing ^ VoIP Quality and Performance Unified, Cloud Based, Virtualized, Hosted Managing ^ VoIP Quality and Performance Alan Clark, CEO Telchemy alan.d.clark@telchemy.com 1 Outline VoIP Performance Issues Current state of the art VoIP performance

More information

ehealth and VoIP Overview

ehealth and VoIP Overview ehealth and VoIP Overview Voice over IP (VoIP) configurations can be very complex. Your network could contain a variety of devices, applications, and configuration capabilities to support voice traffic.

More information

Requirements of Voice in an IP Internetwork

Requirements of Voice in an IP Internetwork Requirements of Voice in an IP Internetwork Real-Time Voice in a Best-Effort IP Internetwork This topic lists problems associated with implementation of real-time voice traffic in a best-effort IP internetwork.

More information

HP End User Management software. Enables real-time visibility into application performance and availability. Solution brief

HP End User Management software. Enables real-time visibility into application performance and availability. Solution brief HP End User Management software Enables real-time visibility into application performance and availability Solution brief Figure 1 HP End User Management lets you proactively identify application performance

More information

Using WhatsUp Gold VoIP Monitor About, configuring, installing, and using the VoIP monitor features in WhatsUp Gold

Using WhatsUp Gold VoIP Monitor About, configuring, installing, and using the VoIP monitor features in WhatsUp Gold Using WhatsUp Gold VoIP Monitor About, configuring, installing, and using the VoIP monitor features in WhatsUp Gold Contents CHAPTER 1 About WhatsUp Gold VoIP Monitor About Cisco IP SLA features in the

More information

ReliaTel VoIP QoS and UC Management Solution

ReliaTel VoIP QoS and UC Management Solution ReliaTel VoIP QoS and UC Management Solution Sponsored by: Hosted by: Powered with: Agenda About Tone Software ReliaTel Capabilities and Benefits Technology Partners Brief ReliaTel Demo Review of the Partner

More information

VoIP Provisioning Test Solutions

VoIP Provisioning Test Solutions VoIP Provisioning Test Solutions Active Service Assurance The World s Smallest VoIP Service Quality Tester Start tests and view results using Tektronix s PocketDQ Software. Compatible with any web-enabled

More information

Monitoring and Managing Voice over Internet Protocol (VoIP)

Monitoring and Managing Voice over Internet Protocol (VoIP) Network Instruments White Paper Monitoring and Managing Voice over Internet Protocol (VoIP) As with most new technologies, Voice over Internet Protocol (VoIP) brings new challenges along with the benefits.

More information

How To Manage A Network With Ccomtechnique

How To Manage A Network With Ccomtechnique SOLUTION BRIEF CA Technologies Application-driven Network Performance Management How do you gain the network-level visibility you need to optimize the performance of your mission-critical applications?

More information

NetAlly VoIP Readiness Tutorial

NetAlly VoIP Readiness Tutorial NetAlly VoIP Readiness Tutorial Preface NetAlly Version 7 Tutorial Overview The purpose of this tutorial is to introduce the concept of Distributed Active Network Testing using NetAlly VoIP Assessment

More information

An Oracle White Paper July 2013. Palladion Enterprise: Real-Time Voice over Internet Protocol Monitoring and Troubleshooting

An Oracle White Paper July 2013. Palladion Enterprise: Real-Time Voice over Internet Protocol Monitoring and Troubleshooting An Oracle White Paper July 2013 Palladion Enterprise: Real-Time Voice over Internet Protocol Monitoring and Troubleshooting Introduction... 1 Overview... 2 Key Functions and Features... 2 Proactive Monitoring...

More information

Four Methods to Monetize Service Assurance Monitoring Data

Four Methods to Monetize Service Assurance Monitoring Data whitepaper Four Methods to Monetize Service Assurance Monitoring Data Using Service Assurance Analytics in Voice and Data Network Monitoring to Increase Revenue and Reduce Cost Introduction In general,

More information

Cisco Network Analysis Module Software 4.0

Cisco Network Analysis Module Software 4.0 Cisco Network Analysis Module Software 4.0 Overview Presentation Improve Operational Efficiency with Increased Network and Application Visibility 1 Enhancing Operational Manageability Optimize Application

More information

Hur kvalitetsäkrar vi tjänsterna i molnet!

Hur kvalitetsäkrar vi tjänsterna i molnet! Hur kvalitetsäkrar vi tjänsterna i molnet! Johan Ragmo Region North Business Development Manager A new world of Cloud A perfect storm for mobility 2 Copyright 2011 Alcatel-Lucent. All rights reserved.

More information

GeNiEnd2End Network 24/7 end-to-end Quality of Service Monitoring. 3. Performance OK

GeNiEnd2End Network 24/7 end-to-end Quality of Service Monitoring. 3. Performance OK GeNiEnd2End Network 24/7 end-to-end Quality of Service Monitoring 1. 2. 3. Performance OK The visibility gap End users complaining about IT performance What do you think... how often are end user performance

More information

The Importance of Proactive Network Management in Skype for Business

The Importance of Proactive Network Management in Skype for Business July 15 The Importance of Proactive Network Management in Skype for Business Michael F. Finneran How customers should consider Nectar s UC Management Platform components to support Skype for Business deployments

More information

Your Guide to Troubleshooting VoIP

Your Guide to Troubleshooting VoIP Your Guide to Troubleshooting VoIP VoIP s extreme sensitivity to delay and packet loss compared to other network applications such as web and e-mail services, presents a real challenge. A basic understanding

More information

Your Guide to Troubleshooting VoIP

Your Guide to Troubleshooting VoIP Your Guide to Troubleshooting VoIP VoIP s extreme sensitivity to delay and packet loss compared to other network applications such as web and e-mail services, presents a real challenge. A basic understanding

More information

210-060. Implementing Cisco Collaboration Devices v1.0. Version: Demo. Page <<1/10>>

210-060. Implementing Cisco Collaboration Devices v1.0. Version: Demo. Page <<1/10>> 210-060 Implementing Cisco Collaboration Devices v1.0 Version: Demo Page 1. Which two technologies comprise a Cisco Presence deployment? (Choose two.) A. Cisco Unified Presence Server B. Cisco

More information

Kaseya Traverse. Kaseya Product Brief. Predictive SLA Management and Monitoring. Kaseya Traverse. Service Containers and Views

Kaseya Traverse. Kaseya Product Brief. Predictive SLA Management and Monitoring. Kaseya Traverse. Service Containers and Views Kaseya Product Brief Kaseya Traverse Predictive SLA Management and Monitoring Kaseya Traverse Traverse is a breakthrough cloud and service-level monitoring solution that provides real time visibility into

More information

RIVERBED APPRESPONSE

RIVERBED APPRESPONSE RIVERBED APPRESPONSE REAL-TIME APPLICATION PERFORMANCE MONITORING BASED ON ACTUAL END-USER EXPERIENCE BUSINESS CHALLENGE Problems can happen anywhere at the end user device, on the network, or across application

More information

Synchronization Essentials of VoIP WHITE PAPER

Synchronization Essentials of VoIP WHITE PAPER Synchronization Essentials of VoIP WHITE PAPER Synchronization Essentials of VoIP Introduction As we accelerate into the New World of VoIP we assume we can leave some of the trappings of wireline telecom

More information

Application Note. Pre-Deployment and Network Readiness Assessment Is Essential. Types of VoIP Performance Problems. Contents

Application Note. Pre-Deployment and Network Readiness Assessment Is Essential. Types of VoIP Performance Problems. Contents Title Six Steps To Getting Your Network Ready For Voice Over IP Date January 2005 Overview This provides enterprise network managers with a six step methodology, including predeployment testing and network

More information

Testing VoIP on MPLS Networks

Testing VoIP on MPLS Networks Application Note Testing VoIP on MPLS Networks Why does MPLS matter for VoIP? Multi-protocol label switching (MPLS) enables a common IP-based network to be used for all network services and for multiple

More information

Using WhatsUp Gold VoIP Monitor About, configuring, installing, and using the VoIP monitor features in WhatsUp Gold

Using WhatsUp Gold VoIP Monitor About, configuring, installing, and using the VoIP monitor features in WhatsUp Gold Using WhatsUp Gold VoIP Monitor About, configuring, installing, and using the VoIP monitor features in WhatsUp Gold Contents CHAPTER 1 About WhatsUp Gold VoIP Monitor About Cisco IP SLA features in the

More information

Network Connection Considerations for Microsoft Response Point 1.0 Service Pack 2

Network Connection Considerations for Microsoft Response Point 1.0 Service Pack 2 Network Connection Considerations for Microsoft Response Point 1.0 Service Pack 2 Updated: February 2009 Microsoft Response Point is a small-business phone solution that is designed to be easy to use and

More information

Nimsoft for Network Monitoring. A Nimsoft Service Level Management Solution White Paper

Nimsoft for Network Monitoring. A Nimsoft Service Level Management Solution White Paper Nimsoft for Network Monitoring A Nimsoft Service Level Management Solution White Paper Nimsoft for Network Monitoring Table of Contents Nimsoft for Network Monitoring Solution Summary... 3 Solution Overview...

More information

Holistic VoIP Lifecycle Management

Holistic VoIP Lifecycle Management Holistic VoIP Lifecycle Management Enterprise Voice over IP (VoIP) adoption continues to grow exponentially. A 2005 study by International Data Corp. (IDC) projects business VoIP will hit $7.6 billion

More information

ROI CASE STUDIES. Case Study Forum. PNG Chooses Empirix to Automate VoIP Monitoring and Improve Call Quality HIGHLIGHTS

ROI CASE STUDIES. Case Study Forum. PNG Chooses Empirix to Automate VoIP Monitoring and Improve Call Quality HIGHLIGHTS HIGHLIGHTS Goal: For PowerNet Global Communications to monitor and troubleshoot Voice over Internet Protocol (VoIP) traffic and softswitch implementations on its network. Solution: Emprix s Hammer XMS,

More information

Active Monitoring of Voice over IP Services with Malden

Active Monitoring of Voice over IP Services with Malden Active Monitoring of Voice over IP Services with Malden Introduction Active Monitoring describes the process of evaluating telecommunications system performance with intrusive tests. It differs from passive

More information

Service resiliency and reliability Quality of Experience Modelling requirements A PlanetLab proposal. PDCAT'08 - Dunedin December 1-4, 2008

Service resiliency and reliability Quality of Experience Modelling requirements A PlanetLab proposal. PDCAT'08 - Dunedin December 1-4, 2008 PlaNetLab Options from Massey University Richard Harris Presentation Outline Service resiliency and reliability Quality of Experience Modelling requirements A PlanetLab proposal PDCAT'2008 Dunedin 2 (c)

More information

THE CONVERGENCE OF NETWORK PERFORMANCE MONITORING AND APPLICATION PERFORMANCE MANAGEMENT

THE CONVERGENCE OF NETWORK PERFORMANCE MONITORING AND APPLICATION PERFORMANCE MANAGEMENT WHITE PAPER: CONVERGED NPM/APM THE CONVERGENCE OF NETWORK PERFORMANCE MONITORING AND APPLICATION PERFORMANCE MANAGEMENT Today, enterprises rely heavily on applications for nearly all business-critical

More information

IP Telephony Customer Service Delivery for the Managed Service Provider

IP Telephony Customer Service Delivery for the Managed Service Provider IP Telephony Customer Service Delivery for the Managed Service Provider by Gary Audin Delphi, Inc. As IP telephony (IPT) has matured and Managed Service Providers (MSPs) manage increasingly large-scale

More information

CA ehealth. Overview. Benefits. agility made possible

CA ehealth. Overview. Benefits. agility made possible PRODUCT SHEET: CA ehealth CA ehealth agility made possible CA ehealth helps you take corrective action before business processes are negatively impacted by collecting and analyzing key performance information

More information

Implement a unified approach to service quality management.

Implement a unified approach to service quality management. Service quality management solutions To support your business objectives Implement a unified approach to service quality management. Highlights Deliver high-quality software applications that meet functional

More information

Monitoring Call Center Applications with Application Response

Monitoring Call Center Applications with Application Response Monitoring Call Center Applications with Application Response Use ehealth Application Response to monitor and manage the performance of call center applications, such as desktop applications used by call

More information

End-to-End Unified Communications Visibility for Microsoft, Cisco, and Avaya Environments

End-to-End Unified Communications Visibility for Microsoft, Cisco, and Avaya Environments White Paper End-to-End Unified Communications Visibility for Microsoft, Cisco, and Avaya Environments Riverbed SteelCentral for Unified Communications Introduction Unified communications (UC) is undergoing

More information

Planning Networks for VOIP. An Introduction

Planning Networks for VOIP. An Introduction Planning Networks for VOIP An Introduction Planning Networks for VOIP Page 2/10 Contents 1 Introduction...3 2 Voice Quality Requirements...3 3 Codecs...4 4 Network Layout...5 5 Planning Capacity...6 5.1

More information

Evaluating Internal and Outsourced Models for Network Monitoring

Evaluating Internal and Outsourced Models for Network Monitoring Evaluating Internal and Outsourced Models for Network Monitoring A By Introduction Managing network availability and performance can be a difficult task for companies with limited IT resources and no real-time

More information

IxChariot Pro Active Network Assessment and Monitoring Platform

IxChariot Pro Active Network Assessment and Monitoring Platform IxChariot Pro Active Network Assessment and Monitoring Platform Network performance and user experience are critical aspects of your business. It is vital to understand customers perception of your website,

More information

Getting the Most Out of Your Migration to SIP Trunking

Getting the Most Out of Your Migration to SIP Trunking Whitepaper Getting the Most Out of Your Migration to SIP Trunking Introduction As part of the migration to an all IP infrastructure, more and more enterprises are adopting Session Initiation Protocol (SIP)

More information