Quick Reference Guide Phone Assistant Series Model No. KX-NCS1101/KX-NCS1105 KX-NCS1110/KX-NCS1199 KX-NCS1201/KX-NCS9101 Thank you for purchasing this Panasonic product. Please read this manual carefully before using this product and save this manual for future use. Document Version 2008-10
Introduction Introduction About the Quick Reference Guide This Quick Reference Guide is designed to serve as an overall technical reference for Panasonic Phone Assistant (PA) series, KX-NCS1101/KX-NCS1105/KX-NCS1110/KX-NCS1199/KX-NCS1201/ KX-NCS9101. It explains how to install the PA applications. The Quick Reference Guide is divided into the following sections: 1 System Outline Provides general information on the Phone Assistant series, including connection and system requirement. 2 Guide to Phone Assistant Server Software Explains how to install and uninstall PA Server software, and how to register a PA client user. 3 Guide to Phone Assistant Client Software Explains how to install and uninstall PA client software, and how to use an IP Softphone and a Portable Station with PA. 4 Phone Assistant License Registration Explains about license registration. In this manual, the following application names will be expressed in English. Phone Assistant (PA) PA Manager PA Server PA Services PA Database PA Status Trademarks: Microsoft, Outlook, Windows, Windows Server and Windows Vista are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. Intel, Pentium and Celeron are trademarks of Intel Corporation in the U.S. and other countries. All other trademarks identified herein are the property of their respective owners. Microsoft product screen shots reprinted with permission from Microsoft Corporation. Notice The use of this Software may be limited under the terms of the license agreement for your system. Please confirm the terms of your license before using this Software. 2 Quick Reference Guide Document Version 2008-10
Table of Contents Table of Contents 1 System Outline...4 1.1 Specifications...4 1.2 System Connection Diagram...10 1.3 Procedure for using Phone Assistant...11 1.4 System Requirements...12 2 Guide to Phone Assistant Server Software...14 2.1 Installing Phone Assistant Server Software...14 2.2 Uninstalling Phone Assistant Server Software...26 2.3 Starting Phone Assistant Server for the First Time...28 2.4 E-Mail Settings...37 3 Guide to Phone Assistant Client Software...38 3.1 Installing Phone Assistant Client Software...38 3.2 Uninstalling Phone Assistant Client Software...42 3.3 Starting Phone Assistant for the First Time...45 3.4 Using an IP Softphone with Phone Assistant...48 3.5 Using a Portable Station (PS) with Phone Assistant...51 3.5.1 Registering a PT for Making Calls from a PS...51 3.5.2 Making Calls from a PS Using PA...52 3.5.3 Receiving Calls at a PS from Another Party...53 4 Phone Assistant License Registration...54 4.1 Registering a License...54 Index...59 Document Version 2008-10 Quick Reference Guide 3
1.1 Specifications 1 System Outline 1.1 Specifications License Type Model No. Category Number of Licenses KX-NCS1101 Phone Assistant Pro 1 KX-NCS1105 5 KX-NCS1110 10 KX-NCS1199 128 KX-NCS1201 Phone Assistant Status Pro 1 KX-NCS9101 IP Softphone 1 For example, for 25 users to use Phone Assistant Pro, the following models would be required: KX-NCS1110 2 KX-NCS1105 1 Phone Assistant Functions Phone Assistant (PA) is a CTI application. By installing PA on a PC with a telephone, an extension user for the KX-TDA/KX-TDE/KX-NCP series PBX can enhance telephone operation. PA handles the following functions: Contacts List The user can make a call easily using a customizable contact list that is displayed on a PC, and search for a desired contact simply and quickly. When an incoming call is received, PA shows the caller's name if it is registered in the contact list. Call History The user can view his/her incoming and outgoing call histories on a PC. Presence The user can see the status or Absent Message of other extensions on a PC before making a call. The user can also easily change his/her Absent Message. FWD/DND The user can easily change the FWD/DND setting of his/her extension. Call Control When a conversation is started, operation buttons such as Call Transfer, Call Hold, and Conference will be automatically displayed on a PC so that the user can easily handle a call. IP Camera Integration (Panasonic KX-HCM/BB-HCM/BL-C series) If a Panasonic IP Camera is available on the network, images or video streaming from the IP camera can be viewed using PA. Optionally, when a doorphone and a door opener are connected to a PBX, the user may open the door remotely from a PC. IP Softphone It is possible to use built-in IP Softphone via an IP-EXT card using PA without KX-TDA0350 IP Softphone. CRM Integration Users can make calls directly from CRM software using TAPI. However, this feature may not work with some CRM software depending on the software s specifications. 4 Quick Reference Guide Document Version 2008-10
1.1 Specifications PA can also be used with Microsoft Outlook 2003/2007 without using TAPI. When PA is installed on a PC, a new toolbar containing the Dial box, Answer button and Hang-up button is added to Outlook. Voice Processing System (VPS) Integration (e.g., KX-TVA series) The user can record a conversation to voice mail automatically or manually. If a message is left on a mail box, the message indication will be displayed on PA. Voice Mail Assistant By clicking the Call Voice Mail button in PA to check voice mail, PA users can operate their voice mail from the PC. In order to use Voice Mail Assistant, the VM IP address must be set correctly. Voice Mail Assistant uses 2 fixed ports: 20000 and 20001. Users can also customize their mailboxes, such as setting the notification schedule. This feature requires voice mail firmware version 2.1 (main software version 2.50 or later). Chat Users can start a text chat session with other PA users. Users can use this feature for tasks such as confirming that a colleague is available for a phone conversation. A chat session uses 1 available port in the range 42525 42534. LDAP Users can open an LDAP window independent from the PA contact menu. Users can search phone numbers by name using an external database. Users can select a phone number and call it, as well as Document Version 2008-10 Quick Reference Guide 5
1.1 Specifications send e-mail. This feature supports LDAP v3 compliant databases (e.g. Microsoft Active Directory). However, this feature may not work with some LDAP compliant databases, depending on the database's specifications. Thin Client Support PA client can be used in a thin client environment. The supported thin client environments are Citrix XenApp and Microsoft Terminal Service only. IP-Softphones and 1st Party TSP features do not work in a thin client environment. Users can specify the operating environment for PA client. If a thin client environment is chosen, these two modules are not installed. Phone Assistant and User Capability The maximum number of users for each type of PBX and each type of license is specified below. KX-TDA50 PBX PA Pro mode PA Pro Trial mode PA Express mode PA Pro mode + PA Express mode 2 5 256 + 5 KX-TDA100/KX-TDA200 4 10 256 + 10 KX-TDA600 8 20 256 + 20 256 KX-TDE100/KX-TDE200 4 10 256 + 10 KX-TDE600 8 20 256 + 5 KX-NCP500/KX-NCP1000 2 5 256 + 20 PA Pro mode: Fully licensed with no restrictions. PA Pro Trial mode: No restrictions for 60 days. PA Express mode: Free license with limited functionality. Once a license is registered, Pro Trial mode will no longer be available, even during the 60 day trial period. Express mode will be available for the number of users as described above, even after a license has been registered. For example, if 40 licenses are registered using KX-TDA100, the first 40 users will 6 Quick Reference Guide Document Version 2008-10
1.1 Specifications log-in to PA with Pro mode automatically, and the 41st and later users will log-in to PA with Express mode. PA Pro/PA Pro Trial/PA Express mode Comparison Table The tables below detail the differences between Pro mode and Express mode. Contact List Functions PA Pro/PA Pro Trial *1 mode PA Express mode 100 groups and 100 items for each group CRM Integration Yes Not supported Call History No limitation Last 10 calls IP Camera Monitor 4 1 IP Softphone *2 Yes Not supported Function (FWD and Presence) Presets 20 1 Conference Set up as Initiator Participant only Reject Call Yes Not supported 2 groups and 10 items for each group *1 Pro Trial expires 60 days after installation. *2 To use IP Softphone with Pro mode, a license for KX-NCS9101 is required. IP Softphone can be used with Pro Trial mode with no license. Document Version 2008-10 Quick Reference Guide 7
1.1 Specifications PA Status Functions (Supervisor/Operator) A supervisor/operator can monitor calls to and from other extensions. Both PA users and extension users that are not logged-in to PA can be monitored. A supervisor can use all of the PA Status functions; an operator can use a limited number of functions, such as monitoring and answer calls at other extensions. Extension Monitor Detailed information about extensions can be monitored. The desired information can be viewed depending on the type of extension, call status of the extension, etc. Making Calls A supervisor/operator can make a call from PA Status as well as PA. Answering incoming calls at other extensions A supervisor/operator can answer an incoming call that is ringing at another extension. Redirecting incoming calls to other extensions A supervisor/operator can redirect an incoming call to another extension, voice mail, a mobile phone, etc. Call History (Supervisor only) It is possible to view the information on the call activity of other extensions. Report (Supervisor only) It is possible to export the call histories of monitored extensions to a CSV (comma-separated values) formatted file, and to view the current call information of the monitored extensions. Barge In/Take Over (Supervisor only) A supervisor can barge into an ongoing conversation or take over a call from a monitored extension. Listen In (Supervisor only) A supervisor can listen in on an ongoing conversation of a monitored extension. PA Status and User Capability The maximum number of users for each type of PBX and each type of license is specified below. PBX PA Status Pro mode PA Status Express mode PA Status Pro mode + PA Status Express mode KX-TDA50/KX-TDA100/ KX-TDA200/KX-TDA600/ KX-TDE100/KX-TDE200/ KX-TDE600/KX-NCP500/ KX-NCP1000 8 3 11 PA Status Pro mode: Fully licensed with no restrictions. PA Status Express mode: Free license with limited functionality. There is no trial mode for PA Status. 8 Quick Reference Guide Document Version 2008-10
1.1 Specifications PA Status Pro/PA Status Express Mode Comparison Table The tables below detail the differences between Pro mode and Express mode. PA Status Supervisor Operator Functions Pro mode Express mode Pro mode Express mode Extension Monitor 100 groups and 100 extensions for each group 5 extensions 100 groups and 100 extensions for each group 5 extensions Making Calls Yes Yes; up to 5 users Yes Yes; up to 5 users Answering incoming calls at other extensions Redirecting incoming calls at other extensions Call History Yes Yes; up to 5 users Yes Yes; up to 5 users Yes Yes; up to 5 users Yes Yes; up to 5 users Yes No limitation Yes; up to 5 users Last 10 calls 4 call types Report Yes Yes; up to 5 users Barge In/Take Over Yes Yes; up to 5 users Listen In Yes Not supported Not supported Conditions Digital Proprietary Telephone, Analogue Proprietary Telephone, IP Proprietary Telephone, IP Softphone, Portable Station and Single Line Telephone can be used with PA. A PA user that uses PA Status functions must be granted with supervisory privileges by the administrator of PA Manager (Web server). When the PA user is authorized, the Supervisor button will be displayed on the Contacts screen. The PA user can access PA Status functions using the Supervisor button. PA must be restarted if a PA user disconnects a PC from LAN and reconnects it while using PA. A PA user who logs in using an SLT extension cannot use the hold retrieve function in PA. If only a URL is registered in a user s information (the Additional Info box in the PA preferences window), clicking the Information button in the Contact List for that user opens the URL. The following are not supported in PA: Call handling with a PS in Wireless XDP Parallel mode Calls using the PDN/SDN button Voice Mail Assistant for Centralised Voice Mail The contents and design of the software are subject to change without notice. Document Version 2008-10 Quick Reference Guide 9
1.2 System Connection Diagram 1.2 System Connection Diagram Connection Example: Each PC running a PA application should be connected to the PBX as illustrated below. 1 2 3 4 6 5 7 9 10 8 11 10 9 12 13 14 15 16 Remote Office 10 A Telephone Company B PA Server (CTI control), PA Services (Communication interface), and PA Manager (Web server) C Panasonic KX-TDA/KX-TDE/KX-NCP Series PBX D LAN or USB *1 10 Quick Reference Guide Document Version 2008-10
1.3 Procedure for using Phone Assistant E Voice Processing System F LAN G IP Camera H Doorphone and Door Opener I PA J Proprietary Telephone or Single Line Telephone K PA and PA Status L Portable Station M Cell Station N Proprietary Telephone for making calls from Potable Station O IP Softphone P Headset *1 Features of PA are the same regardless of a LAN or USB connection. 1.3 Procedure for using Phone Assistant The following describes the order in which PA applications should be installed and operations performed in order to start up a PA system. Install PA Server (PA Server [CTI control] and PA Manager [Web server] components) Create a user profile on PA Manager (Web server) Install PA client software (PA, PA Status, and IP Softphone features) Login to PA (Using the registered user profile) Document Version 2008-10 Quick Reference Guide 11
1.4 System Requirements 1.4 System Requirements PC (PA Server) Minimum CPU 1.0 GHz Intel Pentium /Celeron processor or comparable CPU RAM 256 MB 2048 MB OS Microsoft Windows 2000 Professional Windows XP Professional Windows Server 2003 Standard Edition Recommended 3.2 GHz Intel Pentium/Celeron processor or comparable CPU Microsoft Windows 2000 Professional Windows XP Professional Windows Server 2003 Standard Edition HDD 1.5 GB available space 10 GB available space Video Resolution 1024 768 1024 768 Interface For LAN connection to PBX: 10 Base-T For USB connection to PBX: USB 2.0 For LAN connection to PBX: 100 Base-T For USB connection to PBX: USB 2.0 : The server must have a static IP address PC (PA Client) CPU Minimum 1.0 GHz Intel Pentium/Celeron processor or comparable CPU RAM 128 MB 512 MB OS Microsoft Windows 2000 Professional Windows XP Professional Windows XP Home Edition Windows Vista *1 Recommended 2.0 GHz Intel Pentium/Celeron processor or comparable CPU Microsoft Windows 2000 Professional Windows XP Professional Windows Vista *1 HDD 1.5 GB available space 2.0 GB available space Video Resolution 1024 768 1280 1024 Interface 10 Base-T 100 Base-T *1 If you are installing PA Client on a PC running Windows Vista, you should not install it on the same computer as PA Server. For thin client environments, the following two platforms are supported: Microsoft Terminal Service on Windows Server 2003 and Windows Server 2008 Citrix XenApp on Windows Server 2003 (Client computer must fulfill the system requirements for Citrix XenApp) 12 Quick Reference Guide Document Version 2008-10
1.4 System Requirements PBX Main Unit Options Options for KX-TDA50 KX-TDA50 (PSMPR Software File Version 4.0000 or later) KX-TDA100/KX-TDA200 (PMPR Software File Version 3.2000 or later) KX-TDA600 (PLMPR Software File Version 3.1000 or later) KX-TDE100/KX-TDE200 (PMMPR Software File Version 1.0000 or later) KX-TDE600 (PGMPR Software File Version 2.0000 or later) KX-NCP500/1000 (PBMPR Software File Version 1.0000 or later) KX-TDA0410 CTI Link Card (for LAN connection) KX-TDA0470 16-Channel VoIP Extension Card (for IP Softphone) *1 KX-TDA0190 Optional 3-Slot Base Card KX-TDA0161 4-Port Doorphone Card KX-TVA50/KX-TVA200 Voice Processing System (firmware version 2.1 or later [main software version 2.50 or later]) KX-TDA5470 4-Channel VoIP Extension Card (for IP Softphone) KX-TDA5161 4-Port Doorphone Card KX-TDA5480 4-Channel VoIP Gateway Card (IP-GW4) (firmware version 1.400 or later) *1 Local Processor (LPR) software version of the IP-EXT card installed in the PBX must be as follows: PIPEXT Software Version 1.001 or later PVOIPEX Software Version 1.011 or later Compatible IP Cameras Model Panasonic Network Camera (e.g., KX-HCM/BB-HCM/BL-C series) Document Version 2008-10 Quick Reference Guide 13
2.1 Installing Phone Assistant Server Software 2 Guide to Phone Assistant Server Software 2.1 Installing Phone Assistant Server Software PA Server (CTI control) can be installed on a separate PC from other PA software, as shown below. 1 2 3 4 5 4 5 A Panasonic KX-TDA/KX-TDE/KX-NCP Series PBX B PA Server (CTI control) C PA Services (Communication interface), PA Manager (Web server), and PA Database D Proprietary Telephone or Single Line Telephone E PA Client Software (PA, PA Status, IP Softphone) PA Server (CTI Control): Communicates with CTI features of the PBX as well as PA client software, and provides its own unique database system (serverdb.mdb), which stores user information and call information. PA Manager (Web server): Supports web server functions in order to enable the changing of certain features of the PBX and PA Server (CTI control) using a web browser. PA Services (Communication interface): Interacts with PA Manager (Web server) and PA Server (CTI control). It also stores the PBX model settings, so that PA Manager (Web server) knows how to communicate with the PBX through PA Server (CTI control) when using the PC Maintenance Console interface. PA Database: Used for temporary memory to communicate between PA Services (Communication interface) and PA Manager (Web server). Please do not install another application that uses SQL, on a PC containing PA Database. 14 Quick Reference Guide Document Version 2008-10
2.1 Installing Phone Assistant Server Software PA Server (CTI control) can also be installed on the same PC as other PA software, as shown below. 1 2 3 4 3 4 A Panasonic KX-TDA/KX-TDE/KX-NCP Series PBX B PA Server (CTI control), PA Services (Communication interface), PA Manager (Web server), and PA Database C Proprietary Telephone or Single Line Telephone D PA Client Software (PA, PA Status, IP Softphone) 1. Double-click the following setup file. 2. The Installer Language screen will appear. Select the language to be used during installation, and click OK. Document Version 2008-10 Quick Reference Guide 15
2.1 Installing Phone Assistant Server Software 3. The Setup Wizard will appear. Click Next to proceed. 4. The License Agreement screen will appear. If you agree to the license terms for this software, click the check box and then click Next to proceed. You must accept the agreement to install Phone Assistant Server. 16 Quick Reference Guide Document Version 2008-10
2.1 Installing Phone Assistant Server Software 5. The Choose Components screen will appear. It shows which PA Server components will be installed. The following methods for choosing the desired application to install can be selected from the drop-down list on this screen. a. Full Installation Installs all of the Phone Assistant Server components. b. PA Manager Components Only Installation Installs all of the Phone Assistant Server components except for PA Server (CTI control). Document Version 2008-10 Quick Reference Guide 17
2.1 Installing Phone Assistant Server Software c. PA Server Only Installation Installs the PA Server (CTI control) component only. It is possible to either install PA Server (CTI control) on the same PC with PA Manager (Web server), PA Services (Communication interface), and PA Database, or on a different PC. However, it is recommended that PA Server (CTI control) is installed together with the other PA Manager (Web server) components. Click Next to proceed. 6. The Check PA Manager Database Component screen will appear. This step is necessary only if Full Installation or PA Manager Components Only Installation was selected in step 5. Click Next to check if the PA Manager (Web server) database component was installed previously. 18 Quick Reference Guide Document Version 2008-10
2.1 Installing Phone Assistant Server Software If the PA Manager (Web server) database component is not currently installed in the PC, the following dialog box appears. Click Yes to install the PA Manager (Web server) database component. During installation, a banner is displayed. Please wait until installation is completed. 7. Specify the port number for the PA Server (CTI control) (Default port number: 12300). This step is necessary only if Full Installation or PA Server Only Installation was selected in step 5. It is possible to select the PBX Connection Type from the following methods: a. TCP/IP The user manually inputs the PBX IP Address and CTI Port Number. b. USB Document Version 2008-10 Quick Reference Guide 19
2.1 Installing Phone Assistant Server Software The user selects the appropriate model type from the drop-down list. 8. Specify the access code for international calls and the international area code. 9. Click Next to proceed. 10. Enter the required information for the PA Manager (Web server). This step is necessary only if PA Manager Components Only Installation was selected in step 5. PA Database Server Name/IP Address The default PA Database Server Name corresponds to the name of the PC in which the PA Server components are installed. PA Manager Port Number 20 Quick Reference Guide Document Version 2008-10
2.1 Installing Phone Assistant Server Software The port number is used to connect web browser and PA Services (Communication interface). (Default port number: 8080) If port 8080 is already used by another application, enter a different unused port number. PA Server IP Address The IP address here corresponds to the IP address of the PC in which PA Server (CTI control) is installed. If PA Server (CTI control) and PA Manager (Web server) are installed on the same PC, 127.0.0.1 can be used for the PA Server (CTI control) IP address. Auto Start PA Services This option enables PA Services (Communication interface) automatically launch once PA Server (CTI control) is loaded. If this box is not checked, the user needs to start PA Services (Communication interface) manually after PA Server (CTI control) has been activated. 11. Click Next to proceed. 12. Enter the PBX System Password for Installer Level, and select the type of PBX to which PA Manager (Web server) and PA Services (CTI control) are connected. You cannot change PBX settings or phone settings (except for the Not at My Desk setting) from PA Manager if you select KX-TDA/TDE other MPR Version as your PBX type. 13. Click Next to proceed. Document Version 2008-10 Quick Reference Guide 21
2.1 Installing Phone Assistant Server Software 14. Select the appropriate language for using PA Manager (Web server) from the drop-down list. 15. Click Next to proceed. 16. Select the Destination Folder to install Phone Assistant Server. By default, the folder path is as shown below. To install in a different folder, click Browse, and select another folder. Notice Do not install PA Manager components in a folder whose path contains parentheses "(" and ")". If the default path includes parentheses, select a different folder. This happens particularly on 64-bit versions of Windows. Path examples Install in a folder like this: C:\Panasonic Do not install in a folder like this: C:\Program Files(x86)\Panasonic 22 Quick Reference Guide Document Version 2008-10
2.1 Installing Phone Assistant Server Software 17. Click Next to proceed. 18. Click Install to start installing the software. Document Version 2008-10 Quick Reference Guide 23
2.1 Installing Phone Assistant Server Software During installation, Microsoft SQL Server will be loaded onto the PC. When the PA Server (CTI control) database is newly installed in the system or the PA Server (CTI control) database is overwritten, the following dialog box will appear. Click Yes to change the password or No to keep the current one. The Password Settings screen will appear by clicking Yes. The user can then change the password for the PA Server (CTI control). (Default password: 1234) 24 Quick Reference Guide Document Version 2008-10
2.1 Installing Phone Assistant Server Software If you wish to change the password, enter the new password in the third and the fourth text boxes. The new password must be a combination of alphabetic and numeric characters. Click Next to proceed. If you wish to keep the current password, click Skip to proceed. 19. Select the desired reboot option, and click Finish to complete installation. It is necessary to reboot the system in order for PA Server (CTI control) to function properly when starting for the first time. PA Server (CTI control) will run automatically every time Windows starts. If you do not wish to run PA Server (CTI control) when Windows starts, uncheck the Load PA Server on Windows StartUp check box. The following icons will be displayed on the desktop. Document Version 2008-10 Quick Reference Guide 25
2.2 Uninstalling Phone Assistant Server Software 2.2 Uninstalling Phone Assistant Server Software 1. To uninstall PA Server, perform one of the procedures. Go to Start Programs Panasonic KX-TDA PA Server, and select Uninstall. Go to Start Programs Panasonic Phone Assistant Manager, and select Uninstall. Go to Control Panel Add or Remove Programs, select Phone Assistant Server, and remove it. Before starting the uninstallation, please confirm that the PA Manager (Web server) components or PA Server (CTI control) is not running. 2. The following dialog box will appear. Click Yes to remove PA Server. 3. The following dialog box will appear and ask if you would like to keep the PA Server Database. Click Yes to keep it or No to remove it. 26 Quick Reference Guide Document Version 2008-10
2.2 Uninstalling Phone Assistant Server Software Uninstallation begins, and a progress screen is displayed. 4. When the software has been uninstalled, the Uninstall Complete screen is displayed. Click Finish to exit the uninstaller. Document Version 2008-10 Quick Reference Guide 27
2.3 Starting Phone Assistant Server for the First Time 2.3 Starting Phone Assistant Server for the First Time Notice When you start PA Server and PA Services, make sure that you are logged in to an account that has administrator privileges. 1. Double-click the PA Server shortcut on the desktop. or Start PA Server (CTI control) from the Start menu (Start All Programs Panasonic KX-TDA PA Server PA Server). PA Server (CTI control) will start. After the server is successfully activated, PA Services (Communication interface) automatically connects itself to PA Server (CTI control). After PA Services (Communication interface) successfully connects to PA Server (CTI control), PA Manager (Web server) automatically starts. 28 Quick Reference Guide Document Version 2008-10
2.3 Starting Phone Assistant Server for the First Time 2. Enter the following in the corresponding fields: Username field: administrator Password field: 1234 (default) 3. Click Login. The following screen appears. PA Server runs automatically if the Load PA Server on Windows StartUp check box is checked during installation. If PA Server (CTI control) and PA Services (Communication interface) are installed on separate PCs, activate PA Server (CTI control) first, and then activate PA Services (Communication interface). PA Manager (Web server) starts automatically after PA Services (Communication interface) is successfully connected to PA Server (CTI control). Document Version 2008-10 Quick Reference Guide 29
2.3 Starting Phone Assistant Server for the First Time When PA Server (CTI control) and PA Services (Communication interface) have finished starting up, the status icons below will appear in the Notification area. 1 2 A PA Services (Communication interface): ACTIVATED DEACTIVATED When the user clicks the status icon for PA Services (Communication interface), the following screen will appear, and the user can change the setting for PA Services (Communication interface). Click Settings. B PA Server (CTI control): ACTIVATED DEACTIVATED 30 Quick Reference Guide Document Version 2008-10
2.3 Starting Phone Assistant Server for the First Time When the user right-clicks the status icon for PA Server (CTI control), the following commands will appear on the shortcut menu. Settings : changes the settings of PBX connection. Clear Call Log: deletes all the call logs. About: shows software version of PA Server (CTI control). 4. Click PA User Admin in the Menu frame. 1 3 2 9 7 8 4 5 6 9 A [Add new user]: Enables you to create new user accounts. B [Quick Setup]: Enables you easily create user accounts with only a limited amount of information. C Username: Displays registered PA user names. D 1st Extension: Displays the extension number that is assigned to the first extension. E Last Name: Displays registered last name of PA users. F First Name: Displays registered first name of PA users. G [Modify]: Enables you to modify user account information. H [Delete]: Enables you to delete user accounts. I (<<), (<), (>), (>>): Changes the PA User Administration page. Up to 25 user accounts can be shown on a page. Until new user accounts have been created, only the administrator s information appears in the list. Document Version 2008-10 Quick Reference Guide 31
2.3 Starting Phone Assistant Server for the First Time To create a new user account using Quick Setup, skip the steps 5 to 7, and refer to PA User Quick Setup. 5. Click the [Add new user] link in the PA User Administration page. 6. Enter the account information. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 32 Quick Reference Guide Document Version 2008-10
2.3 Starting Phone Assistant Server for the First Time A Username: Used for authentication when a PA user logs in to PA Server (CTI control) to use PA client software. Max.32 characters. B Password: Used for authentication when a PA user logs in to PA Server (CTI control) to use PA client software. Max. 255 characters with an alphanumeric combination. C Confirm Password: Max. 255 characters with an alphanumeric combination. D Extension Number: Up to 5 extension numbers for each PA user can be registered. For example, a PA user can use the first extension number with a DPT at his/her office, and use the second extension number with an IP-PT at home. Profile Name: Used to show information such as telephone type and place of an extension on the log-in screen. Extensions List: Opens the page that shows all the extension numbers connected to the PBX. Instead of manually entering the extension number, it is possible to select the extension number from a list of all extension numbers by clicking Extensions List. Click the Select link to apply the extension number. E Administrator: Authorizes a PA user to have administrative privileges. The authorized PA user can view and change all the settings available in PA Manager. F PA Express Only: Limits the user to only using PA applications in express mode only. G PA Status: Authorizes a PA user to access supervisory functions. The following 3 options are available: Disabled No supervisory privileges. Supervisor Give the user access to all available supervisory functions. Operator Console Light Give the user access to a limited number of supervisory functions. H Last Name: Max. 32 characters. I First Name: Max. 32 characters. Document Version 2008-10 Quick Reference Guide 33
2.3 Starting Phone Assistant Server for the First Time J Department: Max. 32 characters. K Email: Max. 200 characters. L Phone Number (Home): Max. 32 characters. M Phone Number (Mobile): Max. 32 characters. N s: Max. 1000 characters. 7. Click SAVE to register the PA user in the database. The information for the new PA user appears in the PA User Administration page. If an e-mail address is set, a welcome message will be sent to the newly registered PA user when SAVE is clicked. The welcome message includes information such as the user name and password for the new account. PA User Quick Setup By using Quick Setup, you can create new user accounts for PA quickly and easily. IMPORTANT The passwords for user accounts that are created by Quick Setup are assigned as 1234a by default. 34 Quick Reference Guide Document Version 2008-10
2.3 Starting Phone Assistant Server for the First Time 1. Click the [Quick Setup] link in the PA User Administration page. 2. Select the extension numbers for which you want to create new user accounts, and click SET. 1 2 3 4 5 6 A Select All: Selects all the check boxes for each extension. B Cancel All: Clears all the check boxes for each extension. Document Version 2008-10 Quick Reference Guide 35
2.3 Starting Phone Assistant Server for the First Time C Extension Number: Displays extension numbers programmed in the PBX. D Extension Name programed in PBX: Displays extension names programmed in the PBX. E Characters in Extension Name before first space is assigned as First Name: *1*2 Defines the First Name of PA user account from an extension name. For example, if the extension name is Tom Smith, Tom is assigned as the First Name, because it comes before the first space. F Characters in Extension Name before first space is assigned as Last Name: *1*2 Defines the Last Name of PA user account from an extension name. For example, if the extension name is Tom Smith, Tom is assigned as the Last Name, because it comes before the first space. *1 Last is assigned as the last name of PA user account if the last name cannot be determined by the above definition. *2 First is assigned as the first name of PA user account if the first name cannot be determined by the above definition. The Username and 1st Extension fields are assigned as the extension number. 36 Quick Reference Guide Document Version 2008-10
2.4 E-Mail Settings 2.4 E-Mail Settings IMPORTANT PA Server (CTI control) can send messages to a PA user by e-mail, such as a PBX error log or a PA user's forgotten password. You must configure the mail server settings in order to send an e-mail to PA users automatically. Configure the Email Settings of PA Server (CTI control) before using PA Manager (Web server). 1. Right-click the status icon for PA Server (CTI control) in the Notification area, and select Email Settings. The following information appears. 2. Enter the SMTP Server, SMTP Port, Account Name, and Account Password, and select the Protocol Type. 3. Click OK. For details regarding the e-mail server settings, consult your network administrator. Document Version 2008-10 Quick Reference Guide 37
3.1 Installing Phone Assistant Client Software 3 Guide to Phone Assistant Client Software 3.1 Installing Phone Assistant Client Software 1. Double-click the following setup file. 2. The Installer Language screen will appear. Select the language to be used during installation from the drop-down list, and click OK. 3. The Setup Wizard screen will appear. Click Next to proceed. 38 Quick Reference Guide Document Version 2008-10
3.1 Installing Phone Assistant Client Software 4. The License Agreement screen will appear. If you agree to the license terms for this software, click the check box, and then click Next to proceed. You must accept the agreement to install PA. 5. The Optional Feature Selection screen will appear. Select the options you want to install. Voice Mail Assistant Select the check box to enable the Voice Mail Assistant feature. Document Version 2008-10 Quick Reference Guide 39
3.1 Installing Phone Assistant Client Software CRM Integration Select the type of CRM integration to use: Tool Bar: Install the Outlook 2003/2007 toolbar and TAPI components. Import MS contacts: Import contacts from Outlook 2003/2007. System Environment Select whether you will be using PA client in a thin-client environment: Non-Thin Client Environment: Use PA client in a non-thin-client environment. Thin Client Environment: Use PA client in a thin-client environment. 6. Click Next to proceed. 7. The Choose Install Location screen will appear. Select the Destination Folder to install PA. By default, the folder path is as below. To install in a different folder, click Browse, and select another folder. Click Next to proceed. 40 Quick Reference Guide Document Version 2008-10
3.1 Installing Phone Assistant Client Software 8. The Choose Start Menu Folder screen will appear. Select an available Start Menu folder in the list box, and click Next to proceed. 9. Click Install to start installing the software. Click Back to change any of the installation settings. 10. Once installation is completed, click Finish to close the Setup Wizard. PA and Readme will run automatically. If you do not wish to run PA and Readme immediately after installation is complete, uncheck the Run Phone Assistant X.X.X.X and Show Readme check boxes. Document Version 2008-10 Quick Reference Guide 41
3.2 Uninstalling Phone Assistant Client Software PA will run automatically every time Windows starts. If you do not wish to run PA when Windows starts, uncheck the Load Phone Assistant on Windows StartUp check box. The following icons will be displayed on the desktop. 3.2 Uninstalling Phone Assistant Client Software 1. To uninstall PA, perform one of the following procedures. Go to Start Programs Panasonic Phone Assistant, and select Uninstall. Go to Control Panel Add or Remove Programs, select PA, and remove it. 42 Quick Reference Guide Document Version 2008-10
3.2 Uninstalling Phone Assistant Client Software 2. The following dialog box will appear. Click Yes to remove. 3. Uninstallation will start. 4. The following dialog box will appear. Click Yes to delete the data or click No to keep the data. The following dialog box will appear when PA is successfully uninstalled. 5. Click OK. Document Version 2008-10 Quick Reference Guide 43
3.2 Uninstalling Phone Assistant Client Software 6. Click Finish to complete uninstallation. 44 Quick Reference Guide Document Version 2008-10
3.3 Starting Phone Assistant for the First Time 3.3 Starting Phone Assistant for the First Time 1. Double-click the shortcut on your desktop, or start the Phone Assistant from the Start menu: Start All Programs Panasonic Phone Assistant Phone Assistant 2. Enter the server host name or the IP address. or Click Search for all the PA Server (CTI control) available on the network. 3. Enter your user name in the Your username field. Document Version 2008-10 Quick Reference Guide 45
3.3 Starting Phone Assistant for the First Time 4. Enter your password in the Your password field. 5. Click Login. If 2 or more extensions are set in your profile on PA Manager (Web server), the profile selection dialog box will appear. Select a profile from the drop-down list and click OK. 46 Quick Reference Guide Document Version 2008-10
3.3 Starting Phone Assistant for the First Time After you have successfully logged in to PA, the Information Panel will appear in Compact mode. For details about operations, refer to the online Help. To show the Help window: 1. Press F1. The pointer will change to. 2. Click the item on the PA screen for which you need help. Document Version 2008-10 Quick Reference Guide 47
3.4 Using an IP Softphone with Phone Assistant 3.4 Using an IP Softphone with Phone Assistant 1. Start PA. (Refer to steps 1 to 4 in 3.3 Starting Phone Assistant for the First Time.) 2. Select the Use Softphone check box, and click Login. If 2 or more extensions are set in your profile on PA Manager (Web server), the profile selection dialog box will appear. Select a profile that is assigned to use an IP Softphone, and click OK. 48 Quick Reference Guide Document Version 2008-10
3.4 Using an IP Softphone with Phone Assistant 3. If this is the first time you are logging in using an IP Softphone, the Select IP Extension Type window will appear. Select the IP extension type that your system is using, and click OK. The Information Panel will appear in Compact mode. 4. If this is the first time you are logging in using an IP Softphone, enter the IP address of the IP-EXT card installed in your PBX, and click OK. Before you click OK, confirm that the port of the IP-EXT card in the PBX is in registration mode (i.e., waiting for a response from the IP Softphone). For more details, refer to the documentation for the KX-NT136. The IP Softphone interface will be displayed. It is designed to look like a real telephone. When you have successfully connected, Connecting will be cleared from the IP Softphone s displayed. In some cases, clear communication may not be possible, due to network conditions and the specifications of the PC and headset. Confirm that trunk and intercom calls can be completed successfully using the PA Pro Trial mode before registering a license. A registered license cannot be used at another PC. The feature specifications of the IP Softphone are basically the same as those for the KX-NT136 IP proprietary telephone. For details, refer to the documentation for the KX-NT136. The feature differences from KX-NT136 are as follows: Programmable melodies and ring tones are available only for tones 21-30. Automatic Redial is available only for ISDN lines. Document Version 2008-10 Quick Reference Guide 49
3.4 Using an IP Softphone with Phone Assistant If audio becomes increasingly delayed the longer you use IP Softphone, there may be a problem with the PC s audio driver. In this case, install another compatible audio driver (not another version of the same driver). If using Windows Firewall, you may not hear a dial tone when clicking the SP-PHONE button. In this case, select the software_ippt check box in the exceptions list for Windows Firewall. You can record to your PC if you have the KX-TDA0350 series license installed on your PC. 50 Quick Reference Guide Document Version 2008-10
3.5.1 Registering a PT for Making Calls from a PS 3.5 Using a Portable Station (PS) with Phone Assistant A PA user can use a PS as an extension. A proprietary telephone (PT) must be set up in order to make calls from a PS because PA does not support direct operation from a PS. Outgoing calls from a PS using PA are made through a PT. The administrator must register the PT by using PA Manager (Web server). PS users cannot use the Message Waiting function, or operate the Supervisor/Operator functions in PA. 3.5.1 Registering a PT for Making Calls from a PS 1. Start PA Manager (Web server) and log-in. (See the steps 1 to 3 in 2.3 Starting Phone Assistant Server for the First Time.) 2. Click PT for making call from PS in the Menu frame. Document Version 2008-10 Quick Reference Guide 51
3.5.2 Making Calls from a PS Using PA 3. Select the extension number to be assigned as a PT for making calls from a PS using the drop-down lists. 4. Click OK. Up to 8 PTs for making calls from a PS can be assigned. Do not use the registered PT as an ordinary telephone. If the registered PT is used, a PS user cannot make calls from PA until the registered PT becomes idle. 3.5.2 Making Calls from a PS Using PA 1. Double-click a telephone number from Contact List or History on PA. The registered PT calls your PS. 2. Answer the call by pressing the TALK button on the PS. The registered PT transfers the call to the other party. While the call is being transferred, you will hear the hold music or a ringback tone, depending on the PBX settings. The registered PT becomes idle after the call is transferred. During a conversation, a PS user cannot use Call Control features in PA. You can set an access code for your PS, which is dialed before the call is transferred from the PT to the destination. For example, by setting the access code to *47 + ext. no of PS + PIN, the CLIP information of the PS extension is sent to the called party, rather than the PT s CLIP information. The Walking COS feature for the PS s extension must be enabled. This feature is configured through PBX programming, and is enabled by default. For details on Walking COS, please refer to your PBX documentation or consult your dealer. 52 Quick Reference Guide Document Version 2008-10
3.5.3 Receiving Calls at a PS from Another Party 3.5.3 Receiving Calls at a PS from Another Party 1. Press the TALK button on the PS. You cannot use PA to answer a call using a PS. Document Version 2008-10 Quick Reference Guide 53
4.1 Registering a License 4 Phone Assistant License Registration 4.1 Registering a License To register a license, you will need the following information. Registration Number: A number that PA Server (CTI control) generates automatically when License Type is selected on the PA License Registration screen. License Number: Found on the "License Information Sheet". Registration ID: Found on the "License Information Sheet". Registration Key (KEYCODE): A number issued by the Panasonic web site. To register a PA application license, follow the procedure below. 1. Right-click the status icon for PA Server (CTI control), and select Settings. 54 Quick Reference Guide Document Version 2008-10
4.1 Registering a License 2. Click License. Document Version 2008-10 Quick Reference Guide 55
4.1 Registering a License The PA License Registration screen appears. The PA License Registration screen contains 3 tabs: PA Pro, IP Softphone Module, and PA Status Pro tab. Up to 30 licenses for PA can be registered. Up to 30 licenses for IP Softphone can be registered. Up to 8 licenses for PA Status can be registered. KX-NCS1199 (128 licenses) can be registered in License 31 and License 32, which are located at the bottom of the PA Pro tab. 3. Select License Type. The Registration Number will be displayed automatically. 56 Quick Reference Guide Document Version 2008-10
4.1 Registering a License Select the License Type for all licenses to be registered. The Copy button can be used to copy a Registration Number to the Clipboard. 4. Enter the KEYCODE that was issued on the web site into the Registration Key input field. The Paste button can be used to paste the KEYCODE that has been copied to Clipboard. Only available when the KEYCODE strings do not contain a hyphen. A user can create a Registration List by clicking the Make a List button in the PA License Registration screen. 5. Click Register. 6. Click OK. Document Version 2008-10 Quick Reference Guide 57
4.1 Registering a License To register a license for PA Status or IP Softphone, perform the same procedure on each tab in the PA License Registration screen. 58 Quick Reference Guide Document Version 2008-10
Index Index A Administrative Privileges 33 E E-Mail Settings 37 I Installing Phone Assistant Client Software 38 Installing Phone Assistant Server Software 14 IP Softphone, Using an IP Softphone with Phone Assistant 48 O Operator 8 Operator Console Light 33 P Password Settings 24 Portable Station (PS) Making Calls from a PS Using PA 52 Receiving Calls at a PS from Another Party 53 Registering a PT for Making Calls from a PS 51 Using a Portable Station (PS) with Phone Assistant 51 Procedure for using Phone Assistant 11 Q Quick Setup 34 R Registering a License 54 Registering a PA User 31 S Specifications 4 Starting Phone Assistant for the First Time 45 Starting Phone Assistant Server for the First Time 28 Supervisor 8, 33 System Connection Diagram 10 System Requirements 12 U Uninstalling Phone Assistant Client Software 42 Uninstalling Phone Assistant Server Software 26 Document Version 2008-10 Quick Reference Guide 59
Panasonic Consumer Electronics Company, Division of Panasonic Corporation of North America One Panasonic Way, Secaucus, New Jersey 07094 http://www.panasonic.com/csd Copyright: This material is copyrighted by Panasonic Communications Co., Ltd., and may be reproduced for internal use only. All other reproduction, in whole or in part, is prohibited without the written consent of Panasonic Communications Co., Ltd. Panasonic Communications Co., Ltd. 2007 PSQX4553VA KK0207MS4118