Training at the click of a button: A guide to our short online courses

Training at the click of a button: A guide to our short online courses

About learndirect We re one of the largest integrated providers of courses and qualifications, training, computer based testing solutions and employment services in the UK. Our vision is to inspire people to realise their potential, and in the UK alone, we ve worked with more than 4.5million people. We ve already helped more than 75,000 businesses equip their employees with the skills needed to improve productivity. Through our range of short online courses, covering everything from languages to financial management, we re helping businesses to become more effective and learners to transform their skills. Contents: Short online courses: the benefits for business 3 the benefits for learners 4 Our Courses Compliance 4 Desktop computer skills 4 Digital images and web design 5 Finance and accounting 5 Languages 5 Leadership and management 6 Sales and customer service 6 Skills for work 6 Course list 7 Find out more BACK 2 learndirect ecourses

Short online courses: the benefits Are you a business looking for a quick, flexible and cost effective staff training solution? Or are you an individual looking to learn new skills to boost your CV and help you at work? Then our library of short online courses could be the ideal solution to help you achieve your goals. We offer hundreds of courses in a wide range of subject areas including IT, health and safety, sales and marketing and financial management. They re a flexible solution and offer some great benefits for businesses and learners alike. 300,000 300,000 people fulfil their career ambitions with us every year. Benefits for business Value for money Our courses are competitively priced and because learning takes place anywhere with internet access, you don t have to worry about the additional costs and inconvenience normally associated with training, such as travel. Easy access Our courses can be accessed in a number of ways depending on whether your learning is via your employer, or you re a learner accessing our courses from home. If you re an employer or accessing your learning via your employer, you can use: your own in-house learner management system our learner management system which can be used to host, run, access and deliver the courses If you re learning from home, you can access your courses through our website. Flexible learning Learning can take place at a time to suit you whether you or your staff work 9 to 5 or on a shift basis. What s more, our courses have an inbuilt tracking system, ensuring you or your employees remain on track with learning. Dedicated support All of the support you and your staff need is built into these courses. Effective solutions We ll work with you to create the most appropriate mix and quantity of short online courses for your business needs, giving you a cost-effective and efficient way to upskill your staff. For business Interested in our other products and services, like Apprenticeships, computer based testing solutions, vocational training and maths and English courses and qualifications? Visit our business website at learndirect.com/business or request our business brochure at learndirect.com/businessbrochure learndirect ecourses 3

Benefits for learners Start learning straight away There s no paperwork or advance booking, so once you ve purchased your course(s), you can start learning straight away. Take things at your own pace You control your learning, which means you or your staff can go over things as many times as you need, or skip over familiar ground and really focus on filling knowledge gaps. Built in support Our courses have all the help you ll need built into them, so you don t need any extra tutor support. There s also a helpline you can call if you have any technical difficulties. For learners Interested in our Apprenticeships, courses and qualifications too? Find out more at learndirect.com and request a guide to our courses and qualifications at learndirect.com/courseguide A guide to our courses Compliance There can be so many risks to your business from days lost through workplace injury and illness, to the security threat of hackers. Our range of courses covers the key legislation operating in the UK workplace. This includes a general introduction to employment law to help businesses safeguard their people, property and information. We also cover every essential area of workplace health and safety from introductory overviews to more specialist areas such as food hygiene, manual handling and stress management. Desktop computer skills Technology is a powerful tool in modern business, helping you save time and money, but misuse or reluctance to use technology can waste an employee s time to the tune of 48 minutes a day.* Our short online IT courses will help you to make the most of technology. Covering basic to advanced levels they include: 4.5 million More than 4.5 million learners have acquired new skills from us Microsoft Application Training ECDL keyboard skills web development *Source: www.smallbusiness.co.uk 4 learndirect ecourses

20,000 people log on and learn with us every day. Digital images and web design Are you looking to take the first steps into a career in web design, or maybe you re an employer looking to upskill your employees? Then our collection of web design and digital imaging courses cover everything you need to keep up with the skills required in this fast-paced creative industry. Our courses include: 20,000 Adobe HTML Dreamweaver JavaScript Microsoft Office specialist courses Finance and accounting Languages Our interactive language courses are available in more than 100 languages from Spanish to Afrikaans. All of our language courses are offered at beginner level which covers how to: ask for directions use greetings and essential phrases order food and drink talk about food, colours, shopping, parts of the body, numbers, telling the time and countries Our ten most popular courses are also offered at beginner plus, intermediate and business levels. These are: Arabic Chinese (Mandarin) English French German Italian Japanese Polish Spanish Welsh Our finance and accounting courses will help you understand the relationship between profit, expenditure and revenue, as well as showing you how to assess your financial environment, understand profit and loss accounts, and prepare and manage budgets. These include the official Sage e-learning and bookkeeping certification exams. learndirect ecourses 5

Leadership and management According to the Chartered Management Institute, leadership is one of five key areas most likely to impact on future financial performance. Our comprehensive range of leadership and management courses will help you boost those key leadership skills and can help you motivate your team. Our huge collection can help you develop techniques for: project management (including PRINCE2 Foundation certification) problem solving managing people motivation time management and delegation coaching and training performance and appraisal recruitment and selection feedback teamwork meetings self-development Sales and customer service Our courses provide a simple introduction to sales and marketing. They ll teach you how to identify and focus on your customers needs and to shape your products and services accordingly. We also offer courses covering all aspects of customer service, from identifying customer needs and expectations to building relationships and addressing customer concerns. This selection of courses will help you improve the customer focus of your business, leading to increased sales and customer loyalty. Skills for work Do you need to get into work? Or maybe you re a business operating in recruitment? Our courses are designed to help individuals and organisations develop their professional and personal skills. Not only do they improve soft skills to help people into work, they re also useful to those working in recruitment. Our range includes job seeking skills like how to write a CV, complete an application form and perform well at interviews, as well as enhancing specific skills that employers really value - such as team work, communication skills and leadership skills. We also offer personal and social development courses that develop those skills so vital to the world of work, including personal organisation, time keeping and health and well-being. In addition, we also have a selection of courses which act as discovery opportunities for you to find out about different areas of work such as business and administration, customer service and health and social care. 6 learndirect ecourses

Courses These are just a sample of the courses that we offer. Change management Planning Change Communication Briefing Skills Producing Project Reports Written Communications Financial Management Cash Accounting for Small Businesses Financial Environment Sage Bookkeeping Project Management PRINCE2 Foundation (certification) Project Management Essentials Agile Project Management Information Management Maintaining Information Systems Using Information for Decisions Leadership and Managing Teams Leadership Motivation Problem Solving Skills Building the Team Delegation Giving and Receiving Feedback Managing Performance Challenging Behaviour Assessing Performance Customer Service Understanding Customers Professional Customer Service Complaint Procedures Employability Applying for Jobs CV Writing Planning your Career Interview Techniques Performance & Efficiency Effectiveness and Efficiency Giving and Receiving Feedback Performance Indicators Planning Work Resolving Conflict Supporting Individuals Personal Effectiveness Identifying Self Development Needs Manage Own Stress Minimising Stress Time Management Equality & Diversity Age Discrimination Disability Confident Diversity Challenge Compliance - Health & Safety Introduction to Health and Safety Introduction to Risk Assessment Fire Safety First Aid Awareness Health and Safety for Employees Health and Safety for Employers Manual Handling Preventing Accidents Slips, Trips and Falls Food Safety Desktop Computing Internet Explorer Windows Access Excel Project Outlook PowerPoint SharePoint Word Keyboard Skills Web Design & Digital Images Web Design HTML5 Dreamweaver Photoshop WordPress Languages (over 100 languages available) Beginner level Beginner plus Intermediate Business Our other products and services Please note that not all courses are available in all countries. Helping you and your business to achieve outstanding results, reach your goals and realise your potential is at the heart of everything we do. As well as our huge range of short online courses, we can help you kickstart your learning with: Apprenticeships and vocational qualifications in lots of industries and sectors qualifications in everyday skills like maths, English, IT and job seeking Every day, thousands of people up and down the UK are learning new skills with us - and they re using them to improve their lives at work and at home. Whatever their reason, they ve chosen learndirect because they know we can help them just like we ve helped millions of others. learndirect ecourses 7

Ready to find out more? Whether you re an individual learner or a business, it s easy to get started. Visit our online store at learndirect.com/store, or call us on 0800 101 901 learndirect Ltd. learndirect is a registered trademark. All information correct at time of going to press. EI/1013/V01. November 2014.