for Mortuary and Funeral Arrangements

P L A N N I N G G U I D E for Mortuary and Funeral Arrangements A resource for patients and families Your not-for-profit hospice since 1977

CONTENTS Making Funeral Arrangements.......................................................... 2 Cemetery Requirements............................................................... 2 Cremation Requirements.............................................................. 3 Worksheet for Planning Mortuary & Funeral Arrangements................................... 4 Information Required for Arizona Death Certificate......................................... 6 Maricopa County Mortuary & Crematory Listings.......................................... 7 Cemetery Listings................................................................... 9 Organ/Body Donation Services......................................................... 9 Casket Outlets...................................................................... 9 Agencies that Can Help.............................................................. 10 This list has been compiled in an effort to assist our patients and their families. Hospice of the Valley does not endorse and is not affiliated with any listed mortuaries. This directory is provided for information only. For complete pricing, please contact specific mortuary or consult the Yellow Pages for further listings. Planning Guide for Mortuary and Funeral Arrangements 2011 Hospice of the Valley All rights reserved. Printed in the United States of America. No part of this booklet may be reproduced or transmitted in any form, or by any means, without prior written permission. Address requests for additional copies to Hospice of the Valley, 1510 E. Flower St., Phoenix, AZ 85014.5656 hov.org 602.530.6900

PREFACE Saying goodbye is difficult and at the time of death, the pain of parting may be complicated. Yet, the way we say goodbye can help in healing. Rituals of goodbye vary from family to family, culture to culture, and faith to faith. When designing a ritual, it is important to find a comfortable way, privately or publicly, to honor the love, commemorate the life and make a commitment to the future. Funerals or memorial services are often chosen as a way to create a public goodbye. These rituals offer a way to recognize the death, express faith and hope, and celebrate the life of the one who has died. Today, many families choose to personalize this process by encouraging all members, including children, to participate in whatever way is comfortable for them. These ceremonies can be made personal through music, poetry, flowers, photograph collages, videotapes that portray the life journey, or other ways of sharing memories. Releasing (biodegradable) balloons, writing and reading letters to the deceased, placing gifts in the casket, or other remembrances might also be part of the family ritual. Formal or informal settings are equally suitable for a goodbye ritual. Some families choose a mortuary or place of worship. Others prefer a home, outdoor setting, park, lake, or other special place. Rituals are for the living and may help family and friends to begin a process of healing. It is important to remember the value of gathering family and friends, sharing personal memories, laughing, crying and even enjoying favorite foods. Rituals may help loved ones face the death, affirm one another and be reminded that life can be embraced even after such a loss. If assistance is desired to plan such a ritual, Hospice of the Valley s chaplains are available. They can offer assistance, participate in the ritual, or recommend others who would be appropriate. There may be an opportunity to involve the entire family in planning. Your loved one, though critically ill, might find it very meaningful to assist. This can be a beautiful way to converse, comfort and celebrate the life you have shared together. PLANNING GUIDE FOR MORTUARY AND FUNERAL ARRANGEMENTS 1

MAKING FUNERAL ARRANGEMENTS After death, funeral arrangements must be made and authorized by spouse, next-of-kin, or other responsible party, even if prepaid. State law requires that the funeral establishment provide the responsible party with: Consumer Guide to Arizona Funerals. General price list before discussing funeral arrangements. Casket price list (casket costs are separate from funeral service costs). Outer burial container price list before discussing purchase of outer burial containers from establishment. You will be asked at time of funeral arrangement to sign a contract called a Statement of Funeral Goods and Services, which lists your selections. Read the contract carefully before signing. The contract includes a professional fee and other itemized charges. Total charges vary widely, so you may wish to compare with other establishments. (Funeral homes are required to provide price information over the phone, if requested.) You are entitled to an explanation of each charge on the contract. You may change your selections before you sign the contract, or you may go elsewhere. Note: Funeral establishment services, fees and quality vary so you may wish to visit several establishments before you contract. Save your contract and related documents. Funeral establishments may charge in advance for certain items (cash advances) that they purchase from a third party on your behalf. These items may include cemetery or crematory charges, obituary notices, death certificates, flowers, clergy, musician honoraria and police escorts. State law prohibits charging more than the actual cost of these items without informing you that there is a service or handling fee. CEMETERY REQUIREMENTS Cost may include cemetery plot, opening and closing of grave, grave liner or vault, and memorial or marker. Cemeteries usually require a minimum container or casket and an outer protective vault. Options include earth burial, entombment (placement of casket in a building called a mausoleum), or placement of cremated remains in a columbarium niche (a room or space in a mausoleum). For each option offered, cemeteries may have specific requirements concerning type of memorial or marker and minimum casket or container requirements. Check with the cemetery of your choice to determine its requirements and related costs. 2 HOSPICE OF THE VALLEY

CREMATION REQUIREMENTS Cremation is performed by placing the deceased in a combustible casket or container that in turn is placed in a cremation chamber and subjected to intense heat/flame. Bone fragments and dust are brushed from the chamber after cremation; however, it is impossible to remove all of the cremated remains. Because some dust and residue always remain in the chamber, there may be an inadvertent or incidental co-mingling of residue from previous cremations. This also may occur as a result of mechanically processing cremated remains. Cremations must be authorized by the County Medical Examiner to ensure that any evidence of criminal activity is not destroyed. The mortuary will arrange this. State law requires that the spouse, next-of-kin, or other person with legal authority sign a form authorizing cremation. This person is called the authorizing agent. If there is no spouse, most funeral establishments require written consent of all next-of-kin (children or siblings) sharing the same relationship to the deceased. A legally competent adult may prepare a written statement directing the cremation or other lawful disposition of his or her remains. This written statement may, but need not be, part of the competent adult s will. The legally competent adult must sign and date the document in front of a notary public, and prepay or provide financial arrangements so a crematory, cemetery or funeral establishment can execute the adult s wishes as expressed in the document. If such arrangements are completed by a competent adult prior to his/her death, the crematory, cemetery or funeral establishment may not need to obtain consent from next-of-kin. Unless arrangements are made with the funeral establishment, the responsible party is solely responsible for disposition of the cremated remains. Cremated remains should be collected upon notice of availability. The crematory authority may dispose of the remains in a legal manner 120 days after the cremation or after agreed to pick-up date. Cremated remains may be buried, entombed, placed in a niche, scattered over private land with permission of owner, over public property (may require permit), or remain in the family s possession, usually in an urn (wood, marble, or metal container). The above information has been reprinted with permission from the Arizona State Board of Funeral Directors and Embalmers Consumer Guide to Arizona Funerals Information. The complete guide may be obtained by calling (602) 542-3095 or from any funeral establishment. PLANNING GUIDE FOR MORTUARY AND FUNERAL ARRANGEMENTS 3

Choosing a Mortuary WORKSHEET FOR PLANNING MORTUARY & FUNERAL ARRANGEMENTS List the mortuary, contact person, telephone number, costs and any special notes to help choose a mortuary for you and your family. You may wish to compare services and prices. 1. Name of Mortuary Contact Telephone Costs Notes 2. Name of Mortuary Contact Telephone Costs Notes 3. Name of Mortuary Contact Telephone Costs Notes Options To Consider for Cremation or Burial 1. Local or out-of-town burial: If out-of-town, contact a mortuary in the city or state where the burial will take place. The out-of-town mortuary will contact an Arizona mortuary to arrange transfer from the Phoenix area. If an out-of-town mortuary is not known, call a local mortuary, and they will make the necessary arrangements for the transfer. 2. Placement of cremains (cremated remains) Burial plot Niche above-ground space specifically for cremains Mausoleum above-ground structures for interment Private home 3. Funeral or Memorial Service Funeral home House of worship Graveside Private home Other (park, fellowship hall, community room) 4. Favorite charity or organization may be suggested for memorial donations 5. Obituary 4 HOSPICE OF THE VALLEY

Mortuaries are required by law to provide an itemized list of all costs before contract with mortuary is signed. Please be aware that mortuary costs are separate from burial and cemetery costs. Funeral Costs to Consider Casket: Caskets may be purchased from the mortuary, or from casket discount stores. See Yellow Pages for list of these outlets. Urn: Urns may be purchased from the mortuary, or purchased privately and supplied to mortuary. Cremains may be divided into more than one container. Use of mortuary chapel, house of worship, or another site for services Transportation of body/cremains Number of death certificates to order (See Information Required for Arizona Death Certificate in this booklet.) Flowers, flower car Police escort (optional) Transportation to and from site of services Music Fee for pastor/chaplain/rabbi, or other to conduct service Printing package: guest book programs, memorial cards Ask if there is a discount offered for hospice patients and/or veterans Cemetery/Burial Costs to Consider Cemetery plot Burial vault Opening and closing of grave Niche for cremains Perpetual care of burial site or niche Monument/headstone and lettering Is there a discount if service is held in the cemetery chapel? May flowers or flags, etc. be placed in the cemetery? Chairs for graveside service Ask if there is a discount offered for hospice patients and/or veterans Business to Complete Soon After Death Locate Will and/or Trust documents Contact all insurance providers, including health, life, vehicles Contact employer and check for any benefits Contact Social Security for benefits (800) 772-1213 Contact banks, creditors, investment accounts, retirement accounts Cancel credit cards that are in deceased s name only Contact utilities and Post Office if deceased lived alone Have mail forwarded to responsible party Contact Motor Vehicle Department to cancel driver s license and change name on title of vehicles Contact Regional Veteran Affairs Office regarding possible benefits Check with credit unions, trade unions, fraternities, credit card companies, auto clubs and other special associations or organizations for death benefits. Some may offer accidental death or other benefits. PLANNING GUIDE FOR MORTUARY AND FUNERAL ARRANGEMENTS 5

INFORMATION REQUIRED FOR ARIZONA DEATH CERTIFICATE Name of deceased (first, middle, last): Address (city, state, zip code, county): Sex: Male Female Race: Was deceased of Hispanic origin? If yes, indicate Mexican Spanish Puerto Rican Cuban, etc.: City and state of birth: Date of birth: Age: If Veteran, specify war and/or branch of service: Social Security # (of deceased): Citizen of what country? Kind of industry: Usual occupation: Retired? Yes No How long in Arizona? Previous state of residence: Father s name (of deceased): Mother s first name and maiden name (of deceased): Education (give number of years: 0 12): College (1 4 or 5+): Married Never Married Widowed Divorced Spouse (first, middle, maiden name): 6 HOSPICE OF THE VALLEY

MARICOPA COUNTY MORTUARY & CREMATORY LISTINGS APACHE JUNCTION At Season s End Mortuary 861 W. Superstition Blvd. (480) 982-7721 Superstition Funeral Home 398 E. Old West Hwy. (480) 982-2727 AVONDALE Avenidas Funeral Chapel 522 E. Western Ave. (623) 925-1525 BUCKEYE Buckeye Funeral Home 104 E. Baseline Rd. (623) 386-4812 CHANDLER Bueler Chandler Mortuary 14 W. Hulet Dr. (480) 963-6351 Legacy Funeral Home 1374 N. Arizona Ave. (480) 963-6200 Valley of the Sun Mortuary 10940 E. Chandler Heights Rd. (480) 895-9232 GILBERT Falconer Funeral Home 251 W. Juniper Ave. (480) 892-9411 GLENDALE Chapel of the Chimes/ Lundberg White Rose 7924 N. 59th Ave (623) 937-9297 Green Acres Glendale Mortuary c/o Chapel of Chimes 5830 W. Missouri Ave. (623) 939-8321 Hansen Arrowhead Funeral Center at Joy 21000 N. 75th Ave. (623) 362-3255 GOODYEAR Thompson s Valley West Funeral Chapel 926 S. Litchfield Rd. (623) 932-1780 FOUNTAIN HILLS Messinger Fountain Hills Mortuary 12065 N. Saguaro Blvd. (480) 837-5588 MESA A Wise Choice Desert View Chapel 9702 E. Apache Trl. (480) 626-6363 Allen Funeral Home & Arizona Cremation 1130 S. Horne (480) 833-1716 Angels Cremation & Burial 422 W. McLellan (480) 962-6435 Bunker s Garden Chapel & Crematory 33 N. Centennial Way (480) 964-8686 Bunker s University Chapel 3529 E. University Dr. (480) 830-4105 Desert View Chapel 9702 E. Main St. (480) 986-1616 Family Burial & Cremation Center 237 S. Sirrine #1 (480) 464-8728 Hansen Chapel of Prayer 108 N. 56th St. (480) 832-1007 Lakeshore Mortuary 1815 S. Dobson Rd. (480) 838-5639 Mariposa Gardens Memorial Park & Funeral Care 400 S. Power Rd. (480) 830-4422 Melcher Mission Chapel & Crematory 6625 E. Apache Trl. (480) 832-3500 Melcher Mortuary Chapel of the Roses 43 S. Stapley Dr. (480) 964-4537 Meldrum Mortuary 52 N. MacDonald Rd. (480) 834-9255 Mountain View Memorial Gardens 7900 E. Main St. (480) 832-2850 Queen of Heaven Mortuary 1562 E. Baseline Rd. (480) 892-3729 Sonoran Skies Mortuary 5650 E. Main St. (480) 985-4900 Wyman Cremation & Burial Chapel 115 S. Country Club Dr. (480) 668-2898 PEORIA Allen Funeral Home 11001 N. 99th Ave. (623) 933-0123 Best Funeral Services & Crematory 9380 W. Peoria Ave. (623) 486-1955 Heritage Funeral Chapel 6830 W. Thunderbird Rd. (623) 974-3671 PHOENIX A.L. Moore-Grimshaw Bethany Chapel & Mortuary 710 W. Bethany Home Rd. (602) 249-2111 Abel Funeral Services 1627 N. 51st Ave. (602) 442-7747 Advantage Funeral & Cremation Services Colonial Chapel 4141 N. 19th Ave. (602) 263-7946 Advantage Funeral & Cremation Services Maryvale Chapel 6901 W. Indian School Rd. (623) 846-1914 All Care Cremation & Burial Services 2237 S. 15th St. (602) 258-3818 All Care Cremation & Burial Services 1541 E. Thomas Rd. (602) 258-3818 Arrowhead Funeral Center at Joy 21000 N. 75th Ave. (623) 362-3255 PLANNING GUIDE FOR MORTUARY AND FUNERAL ARRANGEMENTS 7

Best Funeral Services, Inc. North Central Chapel 501 E. Dunlap Ave. (closed weekends) (602) 906-9600 Eastlake Mortuary 1715 E. Jefferson St. (602) 253-4105 Greenwood/Memory Lawn Crematory 2300 W. Van Buren St. (602) 254-8491 Greenwood/Memory Lawn Mortuary 2225 N. 16th St. (602) 271-9799 Greenwood/Memory Lawn Mortuary 719 N. 27th Ave. (602) 272-5639 Greer-Wilson Funeral Home, Inc. 5921 W. Thomas Rd. (623) 245-0994 Hansen Mortuary 8314 N. 7th St. (602) 944-1561 Harper Funeral Home 1246 E. Jefferson St. (602) 243-3961 La Paz Funeral Home 935 E. Indian School Rd. (602) 266-5558 La Paz South Chapel 1551 W. Van Buren St. (602) 743-1000 Lowmans Arizona Funeral Home 717 W. Dobbins Rd. (602) 276-3601 Mercer Chapel 1541 E. Thomas Rd. (602) 266-4473 Mortensen Kings Funeral Center 2225 N. 16th St. (602) 271-9799 National Cremation Society 4460 E. Thomas Rd. (602) 840-0335 Paradise Sunset Chapel 3934 E. Indian School Rd. (602) 955-1600 Phoenix Memorial Park & Mortuary 200 W. Beardsley Rd. (623) 434-7007 Preston Funeral Home 3800 S. Central Ave. (602) 304-0083 Resthaven Park Mortuary 4310 E. Southern Ave. (602) 437-0436 Rud e Family Northwest Mortuary 4033 N. 19th Ave. (602) 266-8000 Samaritan Funeral Home 1505 E. McDowell Rd. (602) 716-5600 Shadow Mountain Mortuary 2350 E. Greenway Rd. (602) 971-7350 Sinai Mortuary of Arizona 4538 N. 16th St. (602) 248-0030 South Mountain Mortuary 7007 S. Central Ave. (602) 304-9512 Universal Memorial Center 1100 E. Jefferson St. (602) 252-6011 Whitney & Murphy Funeral Homes, Inc. 4800 E. Indian School Rd. (602) 840-5600 SCOTTSDALE Green Acres Mortuaries & Crematory 401 N. Hayden Rd. (480) 945-2654 Hansen Desert Hills 6500 E. Bell Rd. (480) 991-5800 Messinger Indian School Mortuary 7601 E. Indian School Rd. (480) 945-9521 Messinger Pinnacle Park Mortuary 8555 E. Pinnacle Peak Rd. (480) 502-3378 Paradise Memorial Crematory, Inc. 9300 E. Shea Blvd. (480) 451-4255 SUN CITY Camino Del Sol Funeral Chapel & Cremation 13738 W. Camino Del Sol (623) 584-6299 Menke Funeral Home (honors Aaron pre-paid contracts) 12420 N. 103rd Ave. (623) 979-6451 Palm Funeral Home 10761 W. Grand Ave. (623) 583-7711 Regency Mortuary 9850 W. Thunderbird Rd. (623) 875-7500 Sunland Mortuary & Cremation Center 15826 N. Del Webb Blvd. (623) 933-0161 SURPRISE/EL MIRAGE Sunwest Funeral Home & Crematory 12525 NW Grand Ave. (623) 974-2054 Surprise Funeral Care 16063 W. Bell Rd. (623) 546-8002 TEMPE Carr-Tenney Mortuary 2621 S. Rural Rd. (480) 967-2104 Neptune Society 1729 W. Greentree Dr. #103 (480) 785-7000 Tempe Mortuary 405 E. Southern Ave. (480) 967-1643 TOLLESON Crystal Rose Funeral Home 9155 W. Van Buren St. (623) 936-3637 WICKENBURG Wickenburg Funeral Home & Crematory 187 N. Adams St. (928) 684-2081 YOUNGTOWN Advantage Funeral & Cremation Services Golden Door Chapel 11211 W. Michigan Ave. (623) 979-7111 8 HOSPICE OF THE VALLEY

CEMETERY LISTINGS You, as a consumer, have the right to select only the services and merchandise that you wish to use. AVONDALE Holy Cross Cemetery and Calvary Mausoleum 10045 W. Thomas Rd. (623) 936-1710 CHANDLER Valley of the Sun Mortuary & Cemetery 10940 E. Chandler Heights Rd. (480) 895-9232 EL MIRAGE Sunwest Funeral Home & Cemetery 12525 NW Grand Ave. (623) 974-2054 GLENDALE Arrowhead Memorial Garden at Joy 21000 N. 75th Ave. (623) 362-3255 Glendale Memorial Park 7844 N. 61st Ave. (623) 930-2189 Resthaven Park Cemetery West 6540 W. Northern Ave. (623) 939-8394 MESA Queen of Heaven Cemetery & Mausoleum 1562 E. Baseline Rd. (480) 892-3729 City of Mesa Cemetery 1212 N. Center St. (480) 644-2335 Mariposa Gardens 400 S. Power Rd. (480) 830-4422 Mariposa Gardens Memorial Park 6747 E. Broadway Rd. (480) 830-4422 Mountain View Memorial Gardens 7900 E. Main St. (480) 832-2850 PHOENIX Catholic Cemeteries & Mausoleum Holy Redeemer 23015 N. Cave Creek Rd. (480) 513-3243 Catholic Cemeteries & Mausoleum St. Francis 2033 N. 48th St. (602) 267-1329 Greenwood/Memory Lawn Cemetery 2300 W. Van Buren St. (602) 254-8491 Hansen Desert Hills Memorial Park Cemetery 6500 E. Bell Rd. (480) 607-1999 ORGAN/BODY DONATION SERVICES Mt. Sinai Jewish Cemetery 24210 N. 68th St. (480) 585-6060 Phoenix Memorial Park & Mortuary 200 W. Beardsley Rd. (623) 434-7000 Resthaven Park Cemetery East 4310 E. Southern Ave. (602) 437-0436 VA National Memorial Cemetery of Arizona 23029 N. Cave Creek Rd. (480) 513-3600 PEORIA Garden of Memories (niches only) 9380 W. Peoria Ave. (623) 486-1955 SCOTTSDALE Green Acres Mortuary & Cemetery 401 N. Hayden Rd. (480) 945-2654 Paradise Memorial Gardens 9300 E. Shea Blvd. (480) 860-2300 SUN CITY Sunland Memorial Park, Mortuary & Cremation Center 15826 N. Del Webb Blvd. (623) 933-0161 Biological Resource Center 2602 S. 24th St., Phoenix (866) 794-4272 or (602) 494-4272 Donor Network of Arizona 201 W. Coolidge St., Phoenix (602) 222-2200 Life Legacy 6825 E. Outlook Dr., Tucson (520) 575-5200 Int l Institute for Advancement of Medicine 1418 N. 3rd St., Phoenix (800) 806-4426 or (602) 287-9423 Research for Life 119 S. Weber Dr., Chandler (480) 940-1310 Science Care Anatomical 21410 N. 19th Ave. #126, Phoenix (800) 417-3747 or (602) 331-3641 Willed Body Program at University of AZ 1501 N. Campbell Ave., Tucson (520) 626-6083 CASKET OUTLETS Casket outlets sell caskets direct from the factory to the consumer. According to the Federal Trade Commission, funeral directors are required to handle a casket purchased elsewhere, without charging an extra fee. This information is provided to educate consumers, and does not necessarily imply endorsement by Hospice of the Valley. Please refer to a phone directory or Internet for local listings. PLANNING GUIDE FOR MORTUARY AND FUNERAL ARRANGEMENTS 9

AGENCIES THAT CAN HELP Arizona State Board of Funeral Directors & Embalmers Regulation of funeral establishments, funeral directors, embalmers and other licensed funeral personnel, crematories, pre-crematories and prearranged funeral trusts. 1400 W. Washington St. #230, Phoenix, AZ 85007................................ (602) 542-3095 Office of Vital Records Arizona Department of Health Services Certified copies of death certificate, disposal/transit permits. 3221 N. 16th St. #101, Phoenix, AZ 85016...................................... (602) 506-6805 Arizona Department of Real Estate Cemeteries and crematories on cemetery grounds. 2910 N. 44th St., Phoenix, AZ 85018.......................................... (602) 771-7799 Arizona Department of Insurance, Consumer Affairs Division Prearranged funerals funded by insurance. 2910 N. 44th St., Phoenix, AZ 85018........................... (602) 364-2499 or (800) 325-2548 National Memorial Cemetery of Arizona Closed all federal holidays. Burials for veterans. Monday Friday, 8 a.m. 4 p.m. 23029 N. Cave Creek Rd., Phoenix, AZ 85024................................... (480) 513-3600 Public Fiduciary County burial for indigent individuals who qualify. Indigent Burial Services 222 N. Central Ave., #4100, Phoenix...................... (602) 506-5801 Medical Examiner 701 W. Jefferson St., Phoenix................................. (602) 506-1138

1510 E. Flower St. Phoenix, AZ 85014.5656 602.530.6900 Fax 530.6901 hov.org SW 0089 02.12