Useful contacts Spelthorne Citizen Advice Bureau: Staines - 01784 444220 / Sunbury - 01932 765041 The Citizen Advice Bureau help desk at Staines County Court runs on a Thursday morning and is available for clients facing possession claims from housing association tenancies, private tenancies and mortgages. Runneymede Citizen Advice Bureau: Addlestone - 01932 842666 / Egham - 01932 827187 Elmbridge Citizen Advice Bureau: Walton, Weybridge and Hersham - 01932 221 680 www.citizensadvice.org.uk follow the lint to Advice Guide Emergency accommodation and hostels Other useful numbers: Consumer Credit Counselling Service - 0800 138 1111 Debt Free Direct - 08000 831 433 Jobcentre Plus - 0800 055 6688 National Debtline - 0808 808 4000 Pension Credit Helpline - 0800 991 234 Spelthorne Council Housing Benefit and Council Tax Helpline - 01784 446 374 Tax Credit Hotline - 0845 300 3900 Surrey Law Centre, Jacobs Yard, Woodlands Road, Slyfield Green, Guildford, GU1 1RL. Phone no - 01483 215000 Shelter, 88 Old Street, London. Advice for homeless people and those threatened with homelessness - 0808 800 4444 Saneline, a helpline for anyone coping with mental illness - 0845 7678 000 Samaritans - 01483 505 555 (9am 10.30pm) National Domestic Violence Freephone Helpline - 0808 2000 247 Surrey Domestic Violence Helpline, 24-hour answer phone - 01483 776 822 Jobcentre Plus Staines - 01784 231 600 Housing Options, Spelthorne Borough Council, Knowle Green, Staines, TW18 1XB. Phone no - 01784 446 380 / Fax no - 01784 446 387 in Surrey and the surrounding areas If you or someone you know would like any information available from the Housing Options Department in Braille, larger print, by tape, or any other language, please contact us direct. Disclaimer This leaflet is not a statement of the law. Nor does it cover every situation. If you are in doubt about your legal rights or obligations, you should seek further advice from the Citizen Advice Bureau or an independent legal advisor. The information in this leaflet may become out of date. We have made every effort to ensure it is correct at the time of publication, but the Council cannot accept any responsibility for any loss you suffer because you acted or decide not to take action as a result of any statement in this leaflet. www.spelthorne.gov.uk/housing This leaflet can help you if you are looking for somewhere to stay, especially if you are homeless now. It may also help you look for longer term accommodation. www.spelthorne.gov.uk/housing
This leaflet can help you if you are looking for somewhere to stay, especially if you are homeless now. It may also help you look for longer term accommodation. Some of the hostels listed here offer direct access you can just turn up and apply for a place. This is also called self-referral. For other hostels you need a referral from a Local Authority. These are only some of the hostels and shelters available. Being on the list does not mean that they are recommendations. If you go to a hostel, take proof of your identity and income, and if possible your National Insurance number. Remember that hostels can be full. There is no guarantee they will have a place for you. Conditions for entry may vary from time to time. Hostels and shelters offering direct access Emmanus House 8 Arthur Street, Aldershot, Hants Tel - 01252 329 825 Hostel with 11 beds in shared rooms for men and women aged 16 to 25. you can self refer- just phone or call at the house shared living facilities you must stay for 13 weeks open 24 hours a day breakfast/lunch/evening meal provided for 11.80 per week one emergency night-stop bed an accredited Foyer a local project that helps young people with job and life skills Leatherhead Night Shelter 3 Church Road, Leatherhead, Surrey Tel - 01372 376 508 (8am 10am and 6pm to 11pm, or leave a message) Hostel for 12 single homeless men and women (eight male, four female) aged 16 and over. shared rooms and use of communal facilities residents must be out during the day Leatherhead Night Hostel cannot accept people who seem drunk on arrival or under the influence of drugs, people with mental health problems who require special care, or people with a history of violence. Leatherhead Night Hostel does not keep a waiting list
May Place May Place, Basingstoke, Hants Tel - 01256 840 110 Accommodation for single men and women aged 18 to 65 years. direct access following interview 20 single rooms meals provided access from 7am to 11pm daily clients with a history of arson or other serious offences cannot be accepted Mulberry House 32 Epsom Road, Guildford, Surrey Tel - 01483 577 375 (phone for an application form before you turn up) A hostel for vulnerable women aged 16 to 35 years old. self catering 15 single rooms with shared facilities maximum stay two years you can stay until you are seven months pregnant self referral is possible but those with a connection to Guildford Borough Council have preference Number Five Project 3-5 York Road, Guildford, Surrey Tel - 01483 303 646 (ring after 6pm or leave a message before) Eight-bed shelter with four shared rooms for single homeless men over 18. direct access from 6pm to 10pm maximum stay 14 nights breakfast/evening meal provided residents must be out during the day
Vaughan House 5-7 Chertsey Street, Guildford, Surrey Tel - 01483 504 704 Hostel for men and women aged 18 to 65. self referrals accepted maximum stay two years following a review you can opt for self catering after three months Vaughan House offers an alcohol treatment programme two dry flats (mixed) five flats (four for men, one for women) and one detox unit. mother and baby unit for four women aged 16 to 20 who are pregnant or who have babies up to three months old Wayside 42 Croydon Road, Reigate, Surrey Tel - 01737 248 304 self referrals accepted self catering no alcohol is allowed on the premises. You cannot go in the hostel if you have been drinking 10 single rooms, two twin rooms, three rooms adapted for people with disabilities phone for an application; interviews conducted by the manager Wayside will accept applicants with drug, alcohol, or mental health problems as long as they will commit themselves to treatment. However, Wayside will not accept applicants with a history of extreme violence to others expected length of stay usually two to 24 months operates a waiting list
Winchester Night Shelter Jewry Street, Winchester, Hampshire Tel - 01962 862 050 A shelter for homeless men and women aged over 16. admission from 6pm until 10pm you must pay 2 per night on the door in advance or 10 a night if you are working you must leave each day at 8.30am maximum stay of 28 days no drunkenness you must pass a breathalyser test to get in Winterwatch Redgrave Theatre, Brightwells, Farnham, Surrey Open December to March each year. Direct access. 24-hour hostel men and women aged 18 and over York Road Project 1 York Road, Woking, Surrey Tel - 01483 728 739 Homeless shelter (opens 6pm) and drop in café (open 11am to 2pm and 6pm to 7.30pm) to apply, phone for a discussion 11 beds for single homeless men and women age 17 to 70 a dry house offers a contract for 21 days the York Road Project does not accept people with a history of arson or other serious offences Hostels and Shelters by referral or placement only You will need to be referred to these hostels or shelters by the local Authority Easttowest Supported lodgings www.easttowest.org.uk Tel - 07825 288 851 Offers emergency short term accommodation in the homes of approved volunteers, to young people aged 16-19. From summer 2009 will be offering long term placements in family homes. offers overnight emergency accommodation, with private use of bathroom evening meal and breakfast will not accept those under the influence of alcohol or drugs referral only will not accept those previously banned, arsonists, sex offenders Merton Action for Single Homeless (MASH) 8 Wilton Road, Colliers Wood, London, SW19 2HB Tel - 0208 543 3677 For young single homeless aged 16 to 21, priority is given to those with a local connection with Merton Council single and twin rooms, with shared facilities agency referrals only must provide proof of ID e.g. passport may require details of convictions
Stoneham Housing Association 18 Walnut Tree Close, Guildford, Surrey Tel - 01483 560 762 Accommodation single homeless men aged 18 to 65 with complex needs. maximum stay of one year 11 single rooms self-catering no self-referrals Stoneham will refer you for counselling according to your need Local Authority have to accept a duty to move on Spear Hostel 24 Kew Road, Richmond, TW9 2NA Tel - 0208 948 5564 For single homeless people over the age of 18, particularly those sleeping rough. will accept some people with support needs priority to those with a connection with Richmond Council six weeks licence agreement fortnightly vacancies, no waiting list will not accept those previously banned, arsonists, sex offenders no pregnant women no alcohol Juniter House Foyer 150 Clayton Road, Hayes, UB3 1RX Tel - 0208 573 9196 Young people aged 16 to 25 who are working, studying or want to do so. agency referral only (phone 8am-8pm Monday to Friday) referral to be completed by agency and applicant waiting list 1-12 weeks must work towards support plan and participate in training single rooms shared facilities will not accept: pregnant women, those convicted of sex offences, people with drug or alcohol problems