ezürich project: Züri wie neu Progress report Tobias Brunner, Geomatik + Vermessung Geomatik + Vermessung
Content Idea for «Züri wie neu» Goals Implementation Evaluation Lessons learned Geomatik + Vermessung ezürich project Züri wie neu 08. 05. 2014, Slide 2
Report infrastructure damages Geomatik + Vermessung ezürich project Züri wie neu 08. 05. 2014, Slide 3
Zürich - Wikipedia Largest city in Switzerland (population > 400,000) Approx. 400,000 jobs in mostly banking, insurances, universities, R&D centers City administration: 24,000 jobs One of the cities with the best quality of life in the world Geomatik + Vermessung ezürich project Züri wie neu 08. 05. 2014, Slide 4
Idea for «Züri wie neu» Idea competition of ezürich 10.-12.2010 «Über eine Online-Plattform können die Einwohnerinnen und Einwohner auf Mängel und Schäden der städtischen Infrastruktur hinweisen. Das Portal bzw. das Online-Forum wird von der Stadtverwaltung moderiert und transparent geführt.» Geomatik + Vermessung ezürich project Züri wie neu 08. 05. 2014, Slide 5
Goals The public can help to improve the city s infrastructure in a simple manner Faster discovery of damages to the city s infrastructure Increase in transparency of administrative actions One-to-many communication with the public Modern and contemporary image Geomatik + Vermessung ezürich project Züri wie neu 08. 05. 2014, Slide 6
Implementation Geomatik + Vermessung
Implementation: Parameters Pilot project in the Department of Civil Engineering and Disposal Pilot phase of 1 year with subsequent evaluation Success criteria: Deadlines are met 80% of the time Survey: ZWN is rated positively Administration rates ZWN positively Media reports are predominantly positive Daily traffic of > 50 Geomatik + Vermessung ezürich project Züri wie neu 08. 05. 2014, Slide 8
Implementation: technical infrastructure Geomatik + Vermessung ezürich project Züri wie neu 08. 05. 2014, Slide 9
Go Live Geomatik + Vermessung
Go Live Geomatik + Vermessung ezürich project Züri wie neu 08. 05. 2014, Slide 11
Go Live: User traffic Geomatik + Vermessung ezürich project Züri wie neu 08. 05. 2014, Slide 12
Evaluation Geomatik + Vermessung
Evaluation: Survey n = 852 (1600 invitations) Would you use «Züri wie neu» again? Abs. Rel. 0% 20% 40% 60% 80% 100% Yes 803 94,25% No 21 2,46% Unsure 28 3,29% How satisfied are you with «Züri wie neu»? Abs. Rel. 0% 20% 40% 60% 80% 100% Very satisfied 447 52,46% Satisfied 299 35,09% Moderately satisfied 76 8,92% Not satisfied 30 3,52% Geomatik + Vermessung ezürich project Züri wie neu 08. 05. 2014, Slide 14
Evaluation: Statistics Geomatik + Vermessung ezürich project Züri wie neu 08. 05. 2014, Slide 15
Geomatik + Vermessung ezürich project Züri wie neu 08. 05. 2014, Slide 16
Lessons learned Geomatik + Vermessung
Lessons learned Media as well as the public rate ZWN very positively Image improvement Most users learned about ZWN through the media Number of reports is at 5 per day lots of bagatelles and wishes Reports are in addition to the existing reports (phone, email) additional effort and costs Relatively b road userbase: 100 unique users per month Geolocation (GPS) is often too inaccurate additional investigation on site is neccessary One person is responsible for 10% of all reports submitted Geomatik + Vermessung ezürich project Züri wie neu 08. 05. 2014, Slide 18
Possible improvements According to the people working with <<Züri wie neu>>: Multiple photos, one of them showing the surroundings of the damage Policy to dismiss reports, if the reporter cannot be contacted for further, more detailed information about the damage Administration-Internal use of the application by trained personnel (e.g. bus drivers) Geomatik + Vermessung ezürich project Züri wie neu 08. 05. 2014, Slide 19
ezürich Projekt: Züri wie neu Thanks for listening! Geomatik + Vermessung