Union Bank of India Corrigendum to Request for Proposal (RFP) for Internet Banking portal in Hindi Language Date of commencement of RFPs Last date for receipt of queries on RFPs Last date for receipt of RFPs Opening of RFPs : 14.03.2015 at 11:00 hrs. : 23.03.2015 up to 16:00 hrs. : 13.04.2015 up to 16:00 hrs. : 13.04.2015 at 16:05 hrs. Fees for RFP document (non-refundable) : Rs. 2,000/- Earnest Money Deposit (Bid Security, refundable) : Rs. 1,00,000/-
Sr. Page/Point RFP Details Bidder Request Bank Reply The bidder should not be an individual/proprietary concern/huf etc. The bidder may be a government 1 organization/public sector unit/partnership Our company is private limited company firm/limited Company/Private Limited Company registered in delhi. Which document in Point-1 having its Registered Office in India. Relevant support should be submitted? documents in support of the same are to be submitted. 2 3 Point-2 The bidder should have implemented similar project i.e. installation, integration, implementation and maintenance in minimum one scheduled commercial Bank / financial Institution within last five years (i.e. before the date of submission of RFP). (Please give the reference site details as per Annexure-D and submit proof, such as Purchase Order or Work Order for the given reference site or letter from the reference site customer on their company s letterhead). We have done similar projects (language translation) and we are having expertise in it but not implemented for any scheduled commercial Bank / Financial institution. Please let us know if it rejects the eligibility for bid. We have experience in similar project like core banking/portal conversion of government organizations (Gas portal) but not in Internet Banking. Will it be okay?. Copy of the Certificate of incorporation/registration. The bidder should have implemented similar project in Core Banking/Net Banking i.e. installation, integration, implementation and maintenance in minimum one scheduled commercial Bank / financial Institution within last five years (i.e. before the date of submission of RFP). (Please give the reference site details as per Annexure-D and submit proof, such as Purchase Order or Work Order for the given reference site or letter from the reference site customer on their company s letterhead). 4 5 Point-4 Point-5 The bidder should have minimum annual turnover of Rs. 1 Crore in the last three financial years (i.e. 2011-12 & 2012-13 & 2013-2014). The bidder should be in operating-profit for last three financial years i.e. 2011-12 and 2012-13 and 2013-2014 (Please provide audited annual reports, Balance Sheet, Profit & Loss accounts for the same). You have mentioned annual turnover of Rs.1 Crore in last three financial years (2011-12 & 2012-13 & 2013-14). Does it mean in FY 2011-12: should have annual turnover of Rs.1 Crore and FY 2012-13: should have annual turnover of Rs.1 Crore and FY 2013-14: should have annual turnover of Rs.1 Crore. We have booked profit in 2 years in last 3 years. Will it be okay? The bidder should have minimum annual turnover of Rs. 1 Crore in each year in the last three financial years (i.e. 2011-12 & 2012-13 & 2013-2014). The bidder should be in operating-profit in at least two years during the last three financial years i.e. 2011-12 and 2012-13 and 2013-2014 (Please provide audited annual reports, Balance Sheet, Profit & Loss accounts for the same).
6 7 8 9 10 11 12 Point-7 Page-7 Point-II Page-7 Point-III Point-V Point-VI Point-VII Bidder should have support centre in Mumbai (Please provide the details such as address of the office, contact no. of the office, number of & level of technical staff working at these places etc.) Bank s existing platforms is Windows 2008 R2 64 bit. At present Bank is having two Web Servers (IIS7.0) with Citrix Load balancer, three physical Application Servers (with IBM WAS 6.1.x & will be upgraded to WAS 8.5.x) and two physical DB Servers in high availability cluster (SQL 2008 Ent. 64-bit). Bank will provide the content in English only which shall be converted to Hindi by the vendor. User transactions with encryption and/or without encryption as per the requirement of the Bank should be supported. Bidder should provide the solution for Internet Banking at Mumbai & Bengaluru office. The bidder shall be responsible for complete end to end implementation of the solution with the existing Internet Banking solution which is product of Infosys. We don't have support center in mumbai. Our office is only at one location (Noida, Delhi NCR). Does it reject eligibility for bid? We have support office in Pune. Will it be okay?. Our Software runs on Linux platform. Suggested server sizing as follows: 2 Servers at DC, 1 server at DR. Will bank provide string?. Remote access to DR from Mumbai DC will be facilitated by Bank.. End to end?. (Who will do the network configuration?) Bidder should have support centre in Mumbai/Pune/Bengaluru/Noida,Delhi NCR. Please provide the details such as address of the office, contact no. of the office, number of & level of technical staff working at these places etc. Bank will provide the content in English (text/string) which shall be converted to Hindi by the vendor. Bank s Net Banking site is with HTTPS, in which traffic/credentials travels in secure SSL mode with encryption. Remote access to DR from DC is possible. However physical presence in some cases will be required to configure. Hence it is advisable that implementation to be done from DR. The translation should happen without any problem or disturbance after implementation of the solution. End to end setup i.e. for the proposed solution as per scope of RFP will be the responsibility of bidder. 13 14 Point-X-XI The bidder should be able to deliver and install the required Hardware within 4 weeks from the date of purchase order as per the technical specification specified in Annexure- C. The required Hardware & infrastructure will be at Bank's Data Centre at Mumbai & secondary site at Bengaluru. The solution should cover the Hardware procurement/installation/maintenance. Being a software company, we would like to deliver Software only and not Hardware. Hardware, uptime and associated penalty are not applicable hence.. We suggest a project timeline of 8 business weeks. 2 weeks after delivery to go live is not enough or not depends on how quickly its tested, assume Bank will be involved in this testing. Implementation time line should exceeded from 4 weeks to 12 weeks. The entire process of implementation of the solution along with all of its features must be completed as per Bank s requirement at Bank's Data Centre at Mumbai & secondary site at Bengaluru within 10 weeks from the date of purchase order. Non implementations of the solution with the required functionality within the stipulated time frame will lead to penalty as per Bank s guidelines. Uptime SLA is already defined and will be applicable to entire solution including hardware, software, database etc proposed under this RFP.
15 Point-X-XI The bidder should be able to deliver, install, integrate and complete the testing of the software solution in the Bank s test environment within 4 weeks from the date of purchase order. After complete round of testing, software solution must be installed and integrated in the live environment within 6 weeks from the date of purchase order. Acceptance Criteria for the solution: 1. Acceptance test scope: Translation of web pages as per project scope in one target language. 2. Acceptance criteria: The applicable acceptance test shall be deemed successful upon: a. Rendering of web pages mentioned above in Acceptance Test Scope 3. Exclusions: a. Translation Quality; b. Partial Translation; c. Server Crash ; d. Infrastructure unavailability Acceptance Criteria will be based on mutual understanding within defined implementation time line. 16 Point-XIII Banking is 24 hours service oriented sector and hence any Hardware/Software problem should be resolved within 2 hours from the time of lodge of complaint. Translated content is non critical service, 2 hrs SLA may not be acceptable for that reason Banking is 24 hours service oriented sector and hence any Hardware/Software problem should be responded in 2 hours and should be resolved within 6 hours from the time of lodge of complaint. 17 18 19 Point-XIV Page-9 Point-3.3 Page-9 Point-3.4 No remote access to the Bank's infrastructure shall be provided during the entire process of implementation and maintenance. All such activities are to be carried out at the Bank's Data Centre at Mumbai. Solution should be able to translate all contents which are dynamic in nature like person name, company name, address etc. Carry out translation of downloadable files like PDF, Excel and Text etc. Bank will give access to UAT server for ongoing support. LN will hand over the updated patch to bank IT team. Bank IT Team will update the patch on production server. Remote access to UAT server will be facilitated to our office. Updated patch will be handed over to bank IT team and then Bank IT team will install the updated patch on production server. Through Phonetic Only PDF For ongoing support, remote access to UAT server may be provided to vendor through nearby office of Bank. Vendor has to release the patches after successful testing & same will be deployed by Bank officials at Mumbai. But for major issues or implementations vendor has to get it done at onsite. Carry out translation of downloadable files like PDF and Excel etc. 20 Page-10 Point-5.5 Customization: Selected bidder shall customize the system as per the requirements of the bank without any additional cost to the Bank. Customization of the solution must be completed after User Acceptance Test. The Bank team shall be included in the process so that they are able to understand the details of the system and process. What shall be the scope of customization? Scope of Project? How many screens and reports. There may be changes in the English site such as Version Migration. UI changes, new modules/pages etc. There are approximately 200 pages & 5 reports.
21 Point-1.2 The contract will be initially for a period of 5 years. However if bank requires vendor has to provide maintenance/ats/support for additional 2 years.. Price may differ The contract will be initially for a period of 5 years. However if bank requires vendor has to provide maintenance/ats/support for additional 2 years at agreed price as per RFP. 22 Point-1.4 The vendor shall be responsible in the event of security incidents. The vendor shall be responsible in the event of security incidents like attacks, hacking, SQL injections, cross site scripting, etc through hindi portal. 23 Point-1.6 The vendor will, not only provide the consultation services during project implementation for security formulation, but also continue to provide consulting services on policy development from time to time. Bank may conduct vulnerability and penetration testing on regular interval through internal or external agencies. The bidder will be responsible to close all the observation pointed out by the audit/agency. 24 Point-1.7 It is the responsibility of the vendor to bring up test servers as well as production servers in case of any customization / patch management. It is the responsibility of the vendor to update test servers as well as production servers in case of any customization / patch management including Database, OS, application etc. 25 Point-2 Service Level Agreement (SLA) SLA pre-requisites 1. Test login which will not be blocked by the customer in spite of frequent usage. 2. Our components deployed on the server shall be allowed to send maintenance notification and messages. Successful bidder can open an a/c in our Bank, for which Net Banking credentials can be provided for both test & production setups. Notification/Maintenance Alerts are allowed & applicable as and when we have such activities on Net Banking portal. 26 Page-18 Point-12 Payment Terms Payment schedule doesn t mention about Licenses. We provide License and services to bank. Payment term revision is required for licenses. 100% after delivery of licenses. Relaxation in payment terms is required.. 50% of Software License cost will be paid after successful delivery of licenses with certificate/entitlement proof. Implementation cost, AMC/ATS will be as per RFP in Point-12, Page-18. Rest 50% of Software License cost will be paid on successful implementation. 27 Page-20 Point-23 Liquidated Damages & Penalty Since there are multiple dependencies in the project, SLA and liquidate damage penalty should be waived off.
28 Point-2 Service Level Agreement (SLA) Our Software runs on Linux platform. Suggested server sizing as follows: 2 Servers at DC, 1 server at DR. Hardware, uptime and associated penalty are not applicable hence.. 93% and above No Penalty 92% and above but below 93%, 1% of total cost 91% and above but below 92%, 2% of total cost 90% and above but below 91%, 3% of total cost 88% and above but below 90%, 5% of total cost Below 88%, 10% of total cost of AMC/Support charges of that quarter Since there are multiple dependencies in the project, SLA and liquidate damage penalty should be waived off. Further if the number of downtime instances during a month exceeds 3 times, an additional 0.50% downtime will be reduced from uptime and the penalty will be calculated accordingly. During warranty, quarterly cost will be calculated on prorata basis i.e. if warranty period is 12 quarters, then one quarter cost will be x/12 and SLA penalty will be charged on this value. SLA penalty will be deducted from the pay out or BG will be invoked or bidder will be asked to submit credit note.