Job Position Description CHIEF COLLABORATION OFFICER CONCORDIA ONLINE EDUCATION University Mission: Concordia University is a Christian university preparing leaders for the transformation of society. Unit or Department: Office of Concordia Online Education (COEdu) Unit/Department Mission: In order to further the mission of Concordia University, COEdu and the partner schools, the Chief Collaboration Officer will provide oversight and leadership to the Office of Concordia Online Education (COEdu). Concordia Online Education is focused on providing a shared services model to support a group of Concordia Universities and Colleges working together to create and deliver high quality online programs both domestically and globally. COEdu partners with various vendor resources to assist in the fulfillment of its mission. COEdu also creates models, policies, procedures and tools which can benefit the on ground operations of the partner schools. Position title: Chief Collaboration Officer Concordia Online Education Mission of the position (overall goal): To provide exemplary leadership and performance accountability to the Office of Concordia Online Education through the alignment and execution of the Office s strategic goals and objective. Summary of the position (how the overall goal is reached): The Chief Collaboration Officer will be responsible and accountable for the administration, coordination, development, and implementation of all operational, shared service activities, and vendor relationship management. This position will develop and maintain effective and efficient working relationships with all partner school presidents, provosts, CFOs and department leaders. The Chief Collaboration Officer will direct the work of his/her staff, anticipate and resolve problems, and contribute to the decision-making process as a Cabinet appointment to Concordia Portland, and as advisor to the Steering Committee of the partner schools. This position is responsible for the development, implementation, execution and assessment of policies, procedures, systems and budgets of the Concordia Online Education Steering Committee. Maintaining transparent, collaborative relations with partner schools, vendors, and the COEdu Steering Committee is critical for this position. Knowledge of and commitment to the mission of each partner school is essential for success. 1
Job Description: The Chief Collaboration Officer, as a cabinet member of Concordia University Portland, is responsible for directing all shared services activities for COEdu partner schools and vendors. This position functions in a matrix organization where partner schools deploy personnel to Concordia Online Education (COEdu) for the delivery of specific shared services. Staff Relationships: 1. Reports to: President, Concordia University Portland 2. Additional Reports: Staff report to the COEdu Steering Committee 3. Supervises: a. CUOnline b. Any deployed directors and staff from partner schools necessary to meet the mission of COEdu. Areas deployed include: Admissions, Marketing, CUOnline, Student Services, Registrar, Academic Liaisons, Finance, Systems Solutions, Human Resources, IT Infrastructure, Legal and Compliance, Contract Performance Management. 4. Hired/appointed by: Concordia University Portland in collaboration with partner school Presidents Exempt/non-exempt? Exempt Salary Level (1, 2, 3, 4, program director, executive leadership): Executive Leadership DUTIES AND RESPONSIBILITIES: Primary: 1. Supervises and directs all departments and matrixed staff serving the Office of Concordia Online Education. 2. Responsible for administration, coordination, development, implementation and assessment of policies, procedures, systems, and budgets for COEdu. 3. Assists in the development, negotiation, execution, and monitoring of vendor and various service contracts. 4. Responsible for coordination and performance accountability for all day-to-day activities of the Office of Concordia Online Education. 5. Utilizes approved measurements for all COEdu processes internal and external to provide accurate reporting on operating conditions of the all departments. 6. Motivates and leads a high performance cross functional management team across all levels of the enterprise. 7. Collaborates and serves as key liaison with strategic vendors. 8. Establishes key performance indicators for the management of the Office of Concordia Online Education. 2
Additional Responsibilities: The CCO also: 1. Develops metrics and thresholds for operational success, collect performance data related to those metrics, and implement operational changes to enhance performance. 2. Resolves operational issues. 3. Enhances operational effectiveness through thorough attention to detail and execution. 4. Provides direction and guidance to subordinates in day-to-day operations. 5. Assists in creating policies and procedures and assure compliance. 6. Mentors direct reports to cultivate skills and to increase consciousness of the interrelationship between each department in the Office of Concordia Online Education. 7. Provides direction and leadership to all deployed personnel that mirrors the mission and core values of each partner school institution. 8. Provide performance reporting to the supervisor of each partner institution s deployed staff. 9. Other duties may be assigned. MINIMUM REQUIREMENTS/QUALIFICATIONS: 1. Minimum 10 years work experience within higher education in a senior management role responsible for operation management, or equivalent mastery. 2. Master s Degree with emphasis in operations and systems management, with fiscal emphasis. Terminal Degree preferred. 3. Support of and demonstrated success within an environment that emphasizes and expects shared governance and shared decision-making. 4. Well-developed analytical and problem solving skills. 5. Highly organized with ability to manage multiple priorities and deliver assignments on time. 6. Successful team management skills with the ability to partner with a dynamic leadership team. 7. Understanding of and ability to work with for-profit vendor partners. 8. Excellent interpersonal skills, including, listening, written and oral communication. 9. Technologically-astute and capable of managing in multiple enterprise modalities and platforms. 10. Possess and maintain a maturing personal relationship with Jesus Christ. Highly Desired Attributes: 1. Ability and desire to develop and implement new technological improvements. 2. High degree of integrity including ability to successfully deal with sensitive or confidential information. 3. Ability to exhibit poise, composure, and confidence when confronting stressful or high-pressure situations. 4. Hands on, self-starting, high energy and drive, disciplined, and detail-oriented. 5. Ability to delegate tasks, while maintaining oversight. 6. Excellent collaborative problem solving and decision making skills. 7. Ability to develop and manage practices associated with performance accountability. 3
8. Skilled in organizational development, personnel management, budget and resource development, and strategic planning skills. 9. Ability to work within an ambiguous, fast-moving environment, while also driving toward clarity and solutions. 10. Extensive knowledge in the delivery of online education including use of technology and best practices. 11. Acknowledges and respects diverse perspectives. 12. Ability to establish and accomplish goals. 13. Ability to analyze situations accurately and adopt an effective course of action. Competencies: 1. Managing People Includes staff in planning, decision-making, facilitation and process improvement; Takes responsibility for subordinates activities and results; Makes self available to staff; Provides regular performance feedback; Develops subordinates skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, policies, products, and service; Continually works to improve supervisory skills. 2. Virtual Environment Ability to drive initiatives through building high performance virtual teams utilizing the last state of the art technological collaboration channels. 3. Visionary Leadership Displays passion and optimism; Inspires respect and trust; mobilizes others to fulfill the vision; Provides vision and inspiration to peers and subordinates. 4. Motivation Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self and others against standard of excellence; Takes calculated risks to accomplish goals. 5. Change Management Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results. 6. Delegation Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results. 7. Customer Service Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. 8. Analytical Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures. 9. Judgment Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions. 10. Planning/Organizing Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans. 11. Technical Skills Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others. 12. Teamwork Balances team and individual responsibilities; Exhibits objectivity and openness to others views; Gives and welcomes feedback; Contributes to building a 4
positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone s efforts to succeed. 13. Quality Management Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness. 14. Innovation Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others attention. 15. Adaptability Adapts to changes in the work environment; Manages competing demands; Changes approach to method to best fit the situation; Able to deal with frequent change, delays, or unexpected events. 16. Strategic Thinking Develops strategies to achieve organizational goals; Understands organization s strengths and weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions. Additional Requirements for this position: 1. Proficient in Excel, Word, Microsoft Outlook, Remote Network Access (H: drive access off campus, VPN, Network Drives, and Administrative software (Banner), CRM System, and Project Management Software (AtTask and/or Microsoft Project). 2. Ability to drive a vehicle. 3. Ability to travel extensively. 4. Must possess a valid driver s license. Physical demands of the position: 1. Repetitive motions sitting at keyboard 2. Travel on short notice 3. Rising and sitting repeatedly 4. Climbing stairs 5. Walking indoors or outdoors 6. Ability to lift 25 pounds 7. Ability to lift, pull, grasp, stoop, and reach within an office environment 8. Ability to sit for extended periods of time 9. Ability to speak and hear Attitude and demeanor of all Concordia University employees: As part of a work environment that highly values Christian education, educational excellence and service to students, the Chief Collaboration Officer of COEdu will: 1. Publicly support the mission of all Concordia Partner Schools 2. Communicate effectively with warmth, sensitivity, and understanding as s/he deals with administrative colleagues, students, vendors, faculty, various college personnel, and program associates. 3. Work as a team member in a professional environment 4. Possess a service attitude (willingness to be flexible to meet the needs of the department) 5. Display a professional appearance (appropriate attire, personal appearance, etc.) 5