Version 3.0 Last Revised October 16th, 2005

SMS Broadcast System Version 3.0 Last Revised October 16th, 2005 Copyright 2005 by Etisalat. All rights Reserved 1

Inde 1. SCOPE 3 2. PREREQUI SI TES 3 3. I NTENDED USERS 3 4. SECURI TY 3 5. I NTRODUCTI ON 4 5.1 Site Map 4 5.2 New Features 5 1. Enhanced Security 5 2. Audit Service 5 3. Arabization 5 5.3 Application I nterface 6 5.3.1 Administrator I nterface 6 5.3.2 Operator I nterface 6 6. WEB USER I NTERFACE 7 6.1 Login 7 6.1.1 Blocked Account 8 6.1.2 SMS Broadcast Link From the Login Page 9 6.1.3 Contact Us Page 10 6.2 Operator Web I nterface 11 6.2.1 Main Page 12 6.2.1.1 Personal I nfo 14 6.2.1.2 Change Password 15 6.2.2 Message 16 6.2.3 Target 17 6.2.4 Operator 18 6.2.5 Group 19 6.3 SMS Broadcast Help 20 2

1. SCOPE The scope of this document is to give a complete description of the features and functionalities of the web-based SMS Broadcast System. 2. PREREQUI SI TES In order to use the web-based SMS Broadcast System you need to have A valid SMS Broadcast account set-up with Etisalat A web browser with an internet account 3. I NTENDED USERS There are currently two roles for the customers intending to use the application; 1. Administrator role 2. Operator role 4. SECURI TY Only authorized registered administrator or operator(s) can logon to the application by entering their mobile number and a password. The Administrator created by Etisalat or the Operators created by the administrator, will receive an SMS on their mobiles with the generated password. To prevent operators from managing the account details, some functionality will not be available unless the user is an administrator. 3

5. I NTRODUCTI ON The SMS Broadcast System provides the user with a proficient way of using the Short Messaging Service (SMS) through a web-based application. The system is designed to fulfill the user s needs in a user-friendly interface and reduce the number of clicks. 5.1 Site Map 4

5.2 New Features 1. Enhanced Security SMS Broadcast became more secure than ever after employing a 128 bit encryption for sensitive data. Communication with the site is secured using ecomany Digital Certificates. Furthermore, passwords are hashed and stored using very secure algorithms. 2. Audit Service The Audit View section allows the administrators to monitor the actions made by all operators on their account. The actions could be searched for using a number of fields to specify search criteria. Depending on the search criteria, the administrator might appear in the search result which will be detailing the actions made by the users. 3. Arabization SMS Broadcast became Multilingual by adding the Arabic interface: o All Menus and Fied content are Arabized o User input through the web may be in Arabic o Uploading of Arabic Files is supported o Fleibility to Switch between Arabic and English Interfaces 5

5.3 Application I nterface The system consists of two main interfaces: the administrator interface and the operator interface. 5.3.1 Administrator I nterface Switch between accounts, change password. Create new messages; Send, Edit, Delete and list all messages. Schedule the process of sending messages. Add new targets (name and mobile number); add a bulk of targets, Edit, Delete, and list all targets. Create new operator; Edit, Delete, attach operator, send passwords to operators, list all operators. Create new Group; Edit, Delete, and list all groups. Create a temporary group (Selection List) of targets from different groups. Send predefined or customized messages to the Selection List or groups. Get reports for all campaigns. View audit information about the actions performed by the admin and/or his operators. 5.3.2 Operator I nterface Create a temporary group (Selection List) of targets from different groups. Send predefined or customized messages to the Selection List or groups. Schedule the process of sending messages. View Targets, and search for a target name or number. View operators. View groups. View reports. View messages. 6

6. WEB USER I NTERFACE 6.1 Login The first page is the login page, where authorized users will be able to access the system and view their profiles. If the mobile number/password fields are a valid combination, then the user will access the system unless Etisalat is blocking the account. On the other hand, a message will appear indicating an invalid entry. Steps 1. Click on the Login link. 2. Enter the Mobile Number. 7

3. Enter the password. 4. Click on Login. 5. If the user cannot be authenticated or did not enter all the required fields, an error message will be displayed on the same page. 6. On the first login the user is requested to fill in his personal information which includes a secret question and an answer to it that will be used later as a security check to retrieve a forgotten password. 6.1.1 Blocked Account In case of a blocked account a list of other operators accounts will be displayed for the operator to login to another active account. If the account is blocked but the user had successfully logged in, the user will be forwarded to an error page indicating that the account is blocked and prompting to choose another account if he has multiple accounts in the their profile. All other functionalities and different views in the web interface will depend on the user s role for that working account. He could have either the Administrator interface or the Operator interface. 8

6.1.2 SMS Broadcast Link From the Login Page You can use this page to a get a general idea about the site. The pages describe the main four functions with a brief description on each. 9

6.1.3 Contact Us Page This page provides the contact details needed for support. For any inquiries or information about SMS Broadcast service, the contact number is displayed. 10

6.2 Operator Web I nterface A limited functional web interface is provided to the Operator. Message Send predefined messages as well as customized messages to different groups or to the Selection List. Schedule the time for sending messages. View the list of messages. View reports without having any control over campaigns. View status of the Selection List. Target View and refresh the list of targets. Search for targets. Add targets to Selection List. Remove/Empty Selection List. Operator View and refresh the list of operators. Group View and refresh the list of groups. 11

6.2.1 Main Page The operator s main page is where the user profile can be viewed. The page will provide the user with information about his account. In order to provide you with a statistical summary of the system, the main page provides you with the following information: Account Name Current Working Account Default Account Profile Name Administrator Number of Targets Ma Number of Targets per Account Number of Operators Number of Predefined Messages Ma Number of Predefined Messages 12

Furthermore you can change your password. Through this page you will able to switch between accounts as well as the ability to set your current account to make it a default one. If the working account is not the same as the default account an option will be provided to set your current working account as your default account. Four main operations are available to the operator: Message, Target, Operator and Group. In the following pages, a full description of these four main operations is provided. Tips The login time and the login id will be provided in the Main Page. Home, Help and Sign out links are provided at the top-right corner of the screen. 13

6.2.1.1 Personal I nfo 1. Click on the Personal I nfo link. 2. Modify any desired values but do not leave any required field blank. 3. Click on Submit, to save the new details. 4. Click on Cancel, to cancel the operation and go back. 14

6.2.1.2 Change Password 1. Click on the Change password link. 2. Enter your old password. 3. Enter your new password. 4. Confirm your new password by reentering it. 5. Click on Change, to save the new password. 6. Click on Cancel, to cancel the operation and go back. 15

6.2.2 Message This page deals with all the operations related to the account Messages. The Operator can use this page to perform the following of tasks: 1. List all the available predefined messages and refresh. 2. Send customized messages either scheduled or not. 3. Send predefined message either scheduled or not. 4. View Reports and campaign details. Tips: Clicking on the top checkbo to select all the messages you want to control. The Operator cannot change the status of any campaign; he can only view the list of campaigns. 16

6.2.3 Target This page deals with all the operations related to the targets. The target page will start with a search engine which will power the user with the capabilities to view a list of target names and numbers. The search engine will help the user to find his target according to the Target number, Target name or Group ID. The Operator can perform the following tasks: 1. List all the available targets. 2. Search for a target number. 3. Add targets to the Selection List. 4. Manage the Selection List. 17

6.2.4 Operator This page deals with all the operations related to the Operator. The Operator can perform the following tasks: 1. List all the available operators. 2. Refresh the list. 18

6.2.5 Group This page deals with all the operations related to the Groups. Viewing this page will enable you to view a list of all the eisting groups along with all the target numbers that are included in each group. The Operator can perform the following tasks: 1. List all the available groups. 2. View the content of the groups. 3. Refresh the lists. Tip: Clicking on the name of the group will show you a list of all the targets that are included in that group. 19

6.3 SMS Broadcast Help There are two kinds of users for the SMS Broadcast service: Administrators and Operators. Each user has a separate manual. These manuals can be either viewed online or downloaded as pdf files. 20