FAQ Edition / April 30, 2014 Software-as-a-Service (SaaS) Solutions from CA Technologies Frequently asked questions FAQ Edition April 2014 Informational Guidelines Table of Contents EXECUTIVE SUMMARY... 2 SAAS 101... 2 SAAS ECONOMICS... 3 SECURITY... 4 AVAILABILITY... 7 BACKUP AND RECOVERY... 8 BUSINESS CONTINUITY AND DISASTER RECOVERY... 8 APPLICATION PERFORMANCE... 9 CUSTOMIZATION AND INTEGRATION... 9 MAINTENANCE AND UPGRADES... 11 CA PRODUCT (SAAS) STRATEGY... 12 1
2 Copyright 2014 CA. All rights reserved. This FAQ is provided as a courtesy to customers based on ongoing discussions and commonly asked questions by CA
3 Copyright 2014 CA. All rights reserved. This FAQ is provided as a courtesy to customers based on ongoing discussions and commonly asked questions by CA
4 Copyright 2014 CA. All rights reserved. This FAQ is provided as a courtesy to customers based on ongoing discussions and commonly asked questions by CA
5 Copyright 2014 CA. All rights reserved. This FAQ is provided as a courtesy to customers based on ongoing discussions and commonly asked questions by CA
6 Copyright 2014 CA. All rights reserved. This FAQ is provided as a courtesy to customers based on ongoing discussions and commonly asked questions by CA
7 Copyright 2014 CA. All rights reserved. This FAQ is provided as a courtesy to customers based on ongoing discussions and commonly asked questions by CA
8 Copyright 2014 CA. All rights reserved. This FAQ is provided as a courtesy to customers based on ongoing discussions and commonly asked questions by CA
9 Copyright 2014 CA. All rights reserved. This FAQ is provided as a courtesy to customers based on ongoing discussions and commonly asked questions by CA
10 Copyright 2014 CA. All rights reserved. This FAQ is provided as a courtesy to customers based on ongoing discussions and commonly asked questions by CA
11 Copyright 2014 CA. All rights reserved. This FAQ is provided as a courtesy to customers based on ongoing discussions and commonly asked questions by CA
12 Copyright 2014 CA. All rights reserved. This FAQ is provided as a courtesy to customers based on ongoing discussions and commonly asked questions by CA
1 Source: CA: Service Available Market Analysis, Published: July 2013 2 Source: Gartner, Hype Cycle for Software as a Service, Published: 31 July 2013. 13 Copyright 2014 CA. All rights reserved. This FAQ is provided as a courtesy to customers based on ongoing discussions and commonly asked questions by CA