A to Z Information Services stands out from the competition with CA Recovery Management solutions

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1 Customer success story October 2013 A to Z Information Services stands out from the competition with CA Recovery Management solutions Client Profile Industry: IT Company: A to Z Information Services Employees: 23 Business Founded in 2000, A to Z Information Services provides managed IT services throughout Atlanta. The company s 23 employees help small- and mediumsized organizations and managed service providers take care of their backup and disaster recovery needs. Challenge With growing demand for robust and secure backup and disaster recovery (BDR) services, A to Z Information Services needed a solution that would enable it to deliver onsite, offsite and cloudbased BDR services in a cost-effective manner. Solution Using CA Recovery Management solutions, A to Z Information Services has created a BDR appliance that makes it quick and easy to backup and restore files, folders and entire systems. Benefit A to Z Information Services has halved the time required to manage and monitor backup and disaster recovery, which keeps costs low and safeguards profitability. With flexible and comprehensive BDR solutions, the company stands out from competitors.

2 2 Customer Success Story: A to Z Information Services October 2013 ca.com Business Helping customers take care of their backup and recovery needs A to Z Information Services provides IT management and support services to organizations throughout Atlanta. Founded in 2000, the company s key service streams include help desk, data center, cloud hosting, virtualization and consultancy services. With an average of over 10 years IT experience each, A to Z Information Services 23 employees work in partnership with small to medium-sized enterprises from across diverse industries to help them resolve complex IT issues. Challenge Minimizing downtime, maximizing revenue From healthcare organizations to manufacturers, A to Z s Information Services customers all have one thing in common they are dependent on IT to achieve their daily goals. Navin Balakrishnaraja, CEO at A to Z Information Services, explains, To ensure continuous access to critical information and systems, our customers need to ensure they have reliable and secure backup and recovery systems particularly if they are in the healthcare sector. This usually involves both onsite and offsite capabilities, to safeguard compliance with industry regulations and protect the business in the event of a major incident. Our customers need to ensure they have reliable and secure backup and recovery systems. Navin Balakrishnaraja CEO, A to Z Information Services With growing demand for cost-effective backup and recovery services, A to Z Information Services recognized this as a growing market. We were already providing some recovery management solutions for our customers, but these were provided through a third party, which reduced our profitability, explains Balakrishnaraja.

3 3 Customer Success Story: A to Z Information Services October 2013 ca.com 20 customers using A to Z Information Services BDR appliance Solution End-to-end recovery management services In 2011, A to Z Information Services launched its own BDR (backup and disaster recovery) appliance based on a range of CA Recovery Management solutions, including: CA ARCserve D2D CA ARCserve Replication CA ARCserve High Availability CA ARCserve Central Applications. As well as using the BDR appliance to deliver its own services, it offers the solution to managed service providers (MSPs). The service includes onsite and offsite backups, along with monitoring and support. More than 20 customers now use A to Z Information Services BDR appliance, which protects between four and 10 terabytes for each customer. All data is automatically encrypted to safeguard security, explains Balakrishnaraja. The CA Technologies solutions also protect 10 terabytes of the company s internal data. CA ARCserve D2D is used to backup 50 servers in total, including systems ranging from and file servers to sector-specific applications such as healthcare solutions. A to Z Information Services is in the process of migrating an additional 150 servers to the CA Technologies solution. Whether a customer needs to recover an individual file or an entire system, they can just call A to Z Information Services helpdesk. A file or folder takes just minutes to recover, and a server from 30 to 60 minutes, depending on its size and complexity. Service desk contacts can simply log into the BDR

4 4 Customer Success Story: A to Z Information Services October 2013 ca.com appliance and restore files in a few clicks of the mouse, explains Balakrishnaraja. As it s so easy to navigate, it doesn t take long to train new staff. As part of A to Z Information Services end-to-end DR services, the company will also restore a customer s server in a virtualized environment until the original server issue is resolved whether this is a few minutes or several days. Using CA ARCserve Central Applications, A to Z Information Services can monitor and report on backups to help ensure the integrity and reliability of recovery. It also means the company can resolve issues quickly and easily, as the solution automatically routes alerts and issue details to the A to Z Operations Center. Benefit Cost-effective services that maximize profitability With the CA Recovery Management solutions, A to Z Information Services can provide its customers with innovative, cost-effective and reliable BDR services and solutions. It has become an increasingly important revenue stream for the company, particularly as it s Octoberly recurring revenue. With flexible backup and disaster recovery services, we can stand out from the competition. Navin Balakrishnaraja CEO, A to Z Information Services Balakrishnaraja comments, We can visit any potential customer and offer them a comprehensive recovery management solution, regardless of how complex their IT infrastructure or requirements are. Using the CA Technologies solutions has also enabled A to Z Information Services to: Halve the amount of time engineers spend on BDR processes, which keeps operational costs low and improves profitability Help its customers comply with HIPAA, HITECH and SOX regulations Safeguard the quality of customer services. Balakrishnaraja comments, With flexible, reliable and comprehensive backup and disaster recovery services, we can stand out from the competition and help our customers protect their revenues, brand and reputation.

5 5 Customer Success Story: A to Z Information Services October 2013 Connect with CA Technologies at ca.com Agility Made Possible: The CA Technologies Advantage CA Technologies (NASDAQ: CA) provides IT management solutions that help customers manage and secure complex IT environments to support agile business services. Organizations leverage CA Technologies software and SaaS solutions to accelerate innovation, transform infrastructure and secure data and identities, from the data center to the cloud. CA Technologies is committed to ensuring our customers achieve their desired outcomes and expected business value through the use of our technology. To learn more about our customer success programs, visit ca.com/customer-success. For more information about CA Technologies go to ca.com. Copyright 2013 CA. All rights reserved. All trademarks, trade names, service marks and logos referenced herein belong to their respective companies. The information and results illustrated here are based upon the speaker s experiences with the referenced software product in a variety of environments, which may include production and nonproduction environments. Past performance of the software products in such environments is not necessarily indicative of the future performance of such software products in identical, similar or different environments. CA does not provide legal advice. Neither this document nor any software product referenced herein serves as a substitute for your compliance with any laws (including but not limited to any act, statute, regulation, rule, directive, standard, policy, administrative order, executive order, and so on (collectively, Laws ) referenced herein or any contract obligations with any third parties. You should consult with competent legal counsel regarding any such Laws or contract obligations. This document is for your informational purposes only. CA assumes no responsibility for the accuracy or completeness of the information. To the extent permitted by applicable law, CA provides this document as is without warranty of any kind, including, without limitation, any implied warranties of merchantability, fitness for a particular purpose, or non-infringement. In no event will CA be liable for any loss or damage, direct or indirect, from the use of this document, including, without limitation, lost profits, business interruption, goodwill or lost data, even if CA is expressly advised in advance of the possibility of such damages.