Cloud Technologies for SMBs

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1 Cloud Technologies for SMBs How to Cut Costs, Improve Productivity, Provide Automated Disaster Recovery, and Be Free to Work Anywhere Presented by

2 Cloud Technologies for SMBs 1 About ArcSource 2 The Cloud: Who? What? Why? When? How? 3 Cloud Benefits and FAQ 4 5 Keys to Cloud Success ArcSource Cloud Success Bundle

3 About Dave Monk ArcSource CEO Started ArcSource in years of IT leadership Three degrees from UC Berkeley Loves technology, business, and serving clients Expert at solving business and technology problems Invented the term "SaaSaaS" in 2007

4 About ArcSource History 15 years of delivering IT services to Bay Area businesses Now serving over 200 companies and nonprofits Constantly monitoring business and tech trends Advising clients on getting the most out of technology Mission Partner with our clients towards their success Share expert knowledge to solve our clients' problems Deliver excellent technical services Provide highest value and service to our clients

5 About ArcSource Serious IT for Business We design, build, and manage rock solid IT networks ProActive care and management of systems & users Focus on best practices: always improving and refining Cross platform experts: managing 700 PCs & Macs Managed Care Services: flat fee IT Cloud Solutions Provider Implementing The Cloud before it was named as such 12+ years developing Internet-based solutions Google Apps since 2007; Google Reseller since 2009 Deployment, consulting, training, support services

6 ArcSource Cloud Seminars Upcoming Seminars Backup and Disaster Recovery CRM Sales Tools Cloud Voice Solutions Google Apps for Business

7 Context: SMB IT Trends for 2013 Personal mobile devices in business Mobile workforce, work anywhere Demand for collaboration tools and data sync Consumerization of IT Reduced cost of storage 17 years of Cloud, Cloud, Cloud Managed IT services

8 Context: SMB IT Trends for 2013 Personal mobile devices in business Cloud, Cloud, Cloud Mobile workforce, work anywhere Cloud, Cloud, Cloud Demand for collaboration tools and data sync Cloud, Cloud, Cloud Consumerization of IT Cloud, Cloud, Cloud Reduced cost of storage Cloud, Cloud, Cloud 17 years of Cloud, Cloud, Cloud Managed IT services

9 What is The Cloud? An Analogy

10 Burden's Wheel

11 Edison and The Power Grid

12 What is The Cloud? The Cloud is computing technology delivered over the Internet as a service. The Cloud is a more convenient, more reliable and less expensive way to access the computing power you need to power the tools you use and get your work done. The Cloud is "services not servers".

13 Cloud Examples: You are already using it Gmail Facebook, Google+ Netflix LinkedIn Online Banking TurboTax Online Survey Monkey Mail Chimp

14 Business Cloud: Fork Lift?

15 What is The Cloud? Big Clouds Little Clouds Public Clouds Private Clouds Dark Clouds icloud

16 Cloud Examples: Business Web Hosting Communication Meetings and Video Conferencing Collaboration File Transfer Online Backup Sales and Marketing Tools Cloud Storage Cloud Servers Cloud Desktops

17 Cloud Benefits: Business 1 Lower hardware costs 2 Lower IT support costs Lower software costs, always current Access info from any device, any place Simple utility pricing: pay for what you need

18 Cloud Benefits: Real Life 1 More bang for the buck, lower startup costs 2 Big business application features for SMBs Improved user productivity Disaster recovery and backup are automated Happy employees

19 Cloud Computing FAQ 1 What if the Internet goes down at my office? 2 Is my data secure? Where is it? What if my applications are not cloud-ready? What about Google Apps vs Office 365? What about speed and performance?

20 Cloud Data Security

21 Cloud Design Principles Any-Team Any-Place Any-Time Any-Device

22 The Cloud Wave Cloud By 2016, 50% of global 1,000 companies will have stored customer sensitive data in the public cloud. Source: Gartner, 2012 Mobile 96% of the US population has a mobile phone, 40% now own a smartphone. Source: Google, 2012 Social 1 in 3 young professionals prioritize choice of devices, apps and social tools above salary. Source: CISCO, 2011

23 What Drives The Cloud Wave? The application users spend the majority of their time in is the web browser. Internet connectivity is exploding and is largely being driven by mobile data demand. Devices are multiplying and getting cheaper. Practically all new software applications are now delivered exclusively or largely as a SaaS model. The big tech drivers (Google, Microsoft and Apple) are investing BILLIONS of dollars to deliver cloud services and applications, which will drive quality, innovation and speed.

24 ArcSource Keys to Cloud Success 1 Adequate broadband Internet connection 2 Active management of systems and services Pick the right services and applications Train users on new technologies Pick the right Cloud Services Consultant

25 ArcSource Cloud Success Bundle Cloud Success for Any Business Google Apps for Business Hosted Voice Solutions Managed Online Backups CRM Sales Tools Online Accounting Web and FTP Hosting Cloud Infrastructure ArcSource picks best-in-class solutions Affordable deployment and training Unlimited support and management

26 ArcSource Cloud Deployment Process 1 Project Planning: consulting, info gathering 2 Provisioning: back end setup, account creation Prep Users: communication and training Pulling the Trigger: Go Live! Data Migration Post-Project Support

27 How Do I Know if Cloud is Right for Me? Free Cloud Readiness Assessment $595 value 6-point assessment of your office network Internal and external security probe Internet speed testing Validation of your backup system and disaster plan Cost analysis of of your current IT spend Review of your network documentation List of cloud ready applications, opportunities to save

28 ArcSource Cloud Homerun Go Google With ArcSource in 2013 Basic Deployment - Get $100 Gift Card Full Deployment - Get ipad Mini

29 Google Apps for Business

30 Google Apps for Business: Case Study The Problem: Old Server and MS Office Bi-coastal client in SF and Miami, 80 users Maintains two MS Exchange 2003 servers Replacement cost estimated at $28,000 MS Office upgrade cost estimated at $17,600 Major workflow and collaboration problems Managing mail servers, security, spam $11,000 per year The ArcSource Solution Google Apps for Business and calendar problems solved completely Users love collaboration tools, cloud storage, mobile Costs $8000 per year including unlimited support Full setup and training $6000, MS Office only $2600

31 Hosted Voice

32 Hosted Voice: Case Study The Problem: No Phone System Engineering firm client in San Francisco, 45 users Needs to move to a new office, get new phone system High end VOIP system proposal for $41,000 Phone circuit and management costs of $12,000/year $101,000 5-year cost; $161, year cost The ArcSource Solution Cloud Voice Solution with 45 unlimited min. extensions New SIP desk phones pre-configured for $4500 Costs $1300 per month w/ ArcSource unlimited support $78,000 5-year cost; $156, year cost Price reductions provide even more savings

33 CRM Sales Tools

34 Cloud Infrastructure Servers Storage Database

35 Cloud Infrastructure: Case Study The Problem: Old Application Server Architecture firm client in San Francisco, 30 users Needs to upgrade firm management application Application requires $9000 Windows server project Software developer going SaaS in mid-2014 The ArcSource Solution A new Amazon EC2 Windows Server - Medium Provision in minutes, configure in less time Configure server for 10 hours a day, 5 days a week Costs $39.58 per month or $475 per year Client can immediately switch to SaaS in 2014

36 Q&A

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