Ottawa Community Housing

Ottawa Community Housing

OTTAWA COMMUNITY HOUSING Agenda About OCH Who We are 2012-2015 Strategic Plan Governance Structure What we do Accomplishments Major Initiatives Financial Resources Our Tenants OCH Foundation Our Team CEO Office Tenant Services Asset Management Community Development Corporate Services Organizational Development

Who We Are Ottawa Community Housing (OCH) is the largest social housing provider in Ottawa and the 2nd largest in Ontario. We provide housing for seniors, parents, children, singles and persons with special needs. 32,000 people almost 15,000 homes highrises, townhomes, apartments, single homes, rooming houses 16 million sq ft in total total replacement value approximately $2B more than 160 communities 340 employees 3

OCH Organization Structure Chief Executive Officer Strategic management, external and intergovernmental relations Jo-Anne Poirier, CEO Chief Executive Officer 3 Tenant Services Front facing service to tenants Laurene Wagner, ED Asset Management Build, repair and maintain our housing stock Cliff Youdale, ED Corporate Services Community Development 16 Organizational Effectiveness 36 5 Tenant Services Asset Management 256 23 Community Development Healthy communities & strong partnerships Brian Gilligan, ED Corporate Services Direct support to the business David McCarron, ED Organizational Effectiveness Building increased capacity Susan Rath-Wilson, ED Staff Profile Number of employees 339 Median age of employees 48 years Median length of service 8 years Greater than 30 years of service 6% of staff Less than 5 years of service 37% of staff

OCH Organization Structure What our people do Level Executive Directors and Directors Managers Employees Examples of Positions Executive Director, Asset Management Director, Finance Director, Central Tenant Service Centre Property Manager Community Development Manager Tenancy Administration Manager Manager, Information Technology Rental Coordinator Housing Administrator Maintenance Worker Call Centre Operator Community Safety Officer Tenant and Community Worker Administrative Assistant Project Manager (Capital) 5

2012-2015 Strategic Plan OUR HOMES Provide well-maintained housing Pursue portfolio growth and renewal Adopt green practices Ensure financial sustainability OUR MISSION As a leader in the delivery of quality, affordable housing, OCH collaborates with others to develop safe and healthy communities. OUR COMMUNITIES Build safe and healthy communities Strengthen tenant partnerships OUR SERVICE Build a customer-focused, results-oriented culture Ensure responsive service delivery to tenants OUR PARTNERS Support successful tenancies and healthy communities Contribute to sector capacity Enhance business partnerships OUR TEAM Promote good governance and effective management Be an excellent employer Pursue revenue generation/cost reduction opportunities OUR VISION To be a leader in providing safe and affordable homes so OCH tenants can fully participate in the socio-economic opportunities of the City.

7

Governance OCH AND THE CITY OF OTTAWA Shareholder A unique relationship among social housing providers OCH is an arms-length Corporation Service Manager Housing branch administers/funds all social housing City of Ottawa Housing and Homelessness Reduction Investment Plan $14 million Partner Police, Public Health, Fire Services, By-Law, Community and Social Services

Board of Directors and Committees Board of Directors 4 Councillors Mayor (ex-officio) 6 community representatives Tenant representative Finance & Audit Committee Asset Management Committee Corporate Affairs Committee IT Advisory Group Tenant Governance Structure Portfolio Management Sub- Committee Board Governance Sub- Committee 9

Tenant Engagement Structure Information/Advice Board of Directors TAG Chair becomes a Board Member 2 year term Meets monthly Tenant Advisory Group (TAG) 4 elected DBC Chairs + 4 Board-appointed tenants 2 year term 8 members elect their Chair Meets monthly prior to Board of Directors meetings District-Based Committees (DBC) West Elected Chair/TAG rep & Vice-Chair South Elected Chair/TAG rep & Vice-Chair Central Elected Chair/TAG rep & Vice-Chair East Elected Chair/TAG rep & Vice-Chair 2 year term for DBC Chairs and Vice-Chairs Meets every 3 months Information/Advice Tenant Associations and Circles 10

What we do Ottawa Community Housing (OCH) is the largest social housing provider in Ottawa and the 2nd largest in Ontario. We provide housing for seniors, parents, children, singles and persons with special needs. Provide shelter healthy sustainable communities Maintain successful tenancies Provide safety services Promote social diversity Reinvest in and strengthen existing communities Foster attractive communities with a strong sense of place Encourage tenants to participate in development and community decisions Provide leadership opportunities Green practices, innovations, education

Accomplishments OUR HOMES Entire portfolio Building Condition Assessment Integrated Building Condition Assessment 2008-2012 Capital Works program totaling $167 million Long Range Financial Strategy developed Pooled mortgages refinancing Going green water retrofits and solar panels Unit assessment implemented across entire portfolio Increased number of units Crichton 6 Carson s 27 Old St Patrick 10 Increased rent supplements 70 additional in 2012 Fire prevention focus and annual awareness week OUR COMMUNITIES Community Safety Services No-Smoking consultations Community Capital Program for tenants Tenant Leaders Retreat and Tenant Forum Ron Larkin Scholarship Fund Youth Futures Program Partners Annual Forum More than 40 major community events in 2012 2011-2012 Awards Ottawa Chamber of Commerce Business Awards Bronze Non-Profit Organization of the Year Ottawa Regional Contact Centre Association s Call Centre of the Year United Way s Community Builder of the Year Belonging to Community Regroupement des gens d'affaires de la capitale nationale Dirigeante de l'année, Secteur Communautaire (CEO of the year Non-Profit sector)

Accomplishments OUR SERVICE New maintenance service delivery model Integrated software designed and build Recording business processes Demand maintenance service Service excellence culture and annual service excellence week OUR PARTNERS OCH Foundation for Healthy Communities International housing research contributor Contributor to ONPHA affordable housing campaign Co-hosted ONPHA large providers Volunteer Engagement Program Host annual Partners Forum Host Youth Futures Program OUR TEAM Purchasing Program review Business Risk Assessment Review Management Development Program Employee Engagement Survey Attendance Management Program developed Revenue and cost control task force

Major Initiatives Long Range Financial Strategy refinancing mortgages to generate funds for capital repair Commun-IT - Renewing IT systems to support business change OCH Foundation for Healthy Communities Going green seeking grants and identifying operational savings from green projects Redevelopments Carson s Road and Old St. Patrick Volunteer Engagement / Program Youth Program Purchasing Program Employee Engagement Survey Maintenance service delivery with SMART resource deployment Business Risk Program

Questions