Automotive Consulting Solution IQOS - Integrated Quality Optimization System

Automotive Consulting Solution IQOS - Integrated Quality Optimization System Supplier complaint handling with bidirectional 8D data exchange via XML & SAP Interactive Form by Adobe

Agenda 1. Benefit for the Customer 2. Description of the Function 3. The Function in the System 4. Technical Information 2

Customer Benefit Solution Proven solutions/services of SAP Automotive Consulting Solutions already running productive at several customers Solutions and documentation are available in German and English Cost Exact calculation of implementation cost. Implementation for fixed price 6 months of free follow up care operations for bug corrections starting at the date of installation within the development landscape. Afterwards chargeable consulting support starts No additional ongoing costs (i.e. maintenance cost) Time Prompt implementation possible Defined timeframe for implementation 3

IQOS Customer Automation and Drives B BRAUN AESCULAP 4

IQOS Engineered Services represent an integrated approach of a closed quality control cycle in SAP by End-to-end management of standardized QM complaint handling processes referring to VDA, ISO 9001, ISO/TS16949 standards Integration of separate follow up processes (QDX, 8D, NTF) Full Integration into the SAP QM Standard (Quality Inspection, FMEA, Control Plan, ) Process managed User Interfaces (Complaint & 8D Cockpit) Supportive Monitoring & Reporting Additional Functionalities (Document Management Handling, SD Integration, Follow Up Logistics, ) 6

IQOS End to End Process Integration Flexible End-to-end Integration of complex complaint handling processes Analysis & 8D Process Central Inbound Monitoring Transfer of complaints to SAP IQOS Request 8D from Supplier QDX OEM Portal Integration Interactive 8D Exchange IQOS Quality Tracking Tool 7

NBF Customer Complaint Supplier Complaint Internal Complaint NoTrouble Found Incident Management BMW Portal QDX+ DMS Documents BO Dashboard Customer 8D Excel Supplier 8D Excel Supplier 8D iadobe IQOS Engineered Services - Portfolio Business Scenarios Adaptive Services Mobile Integration User Worklist Reporting SD Integration QM Order 8

Supplier 8D Claim: Objectives and Solution Concept Solution Objectives Based on the 8D method a systematic, continued product and process improvement for existing supplier problems Based on the VDA norm generating the external supplier 8D-Report 8D data exchange via XML/iAdobe template with supplier Optional Usage of existing QM Consulting Solution CHM for internal and customer 8D Solution Concept Systematical support for the 8D problem solving process using quality notifications 8D steps are consistent with the corrective actions and catalogue data (defect types, defect locations, causes, tasks) in notifications Required 8D-Report from supplier using iadobe-formula based on VDA norm Required 8D from supplier (iadobe-formula) contains all relevant data of the quality notification and could be sent to supplier via E-Mail Update (Upload) supplier 8D information (defect types, causes, tasks) from the 8D- Report sent by supplier (iadobe-formula) 9

Bidirectional Supplier Claim with 8D-Data Exchange Supplier Defect at Customer A Create Supplier Claim Notification Header (Q2) D1-Problem Solving Team - Supplier, Author - D2-Problem Description SAP ECC Notification Header (Q2) D1-Problem Solving Team D2-Problem Description D3-Immediate Tasks D4-Cause Analysis D5-Planned Corrective Actions D6-Execute Corrective D7-Preventive Actions Actions D8-Final Discussion Export via XML Import via XML Request 8D-Report from Supplier (Send E-Mail with 8D-Adobe-Formula) Upload 8D-Report Data from Supplier (supplemented EXCEL-Formula from Supplier) 10

Processing Steps (1) Supplier 8D Functionalities Registration supplier claim using SAP quality notification (D1, D2, D3) as well as notification owner (champion), supplier, material number, claimed quantity, defects etc. Assigning purchase order, delivery and possible inspection lot of goods receipt or the internal related problem notification as well as customer complaint to the supplier claim Immediate corrective actions and documentation in the notification Systematic check up if defect could be already identified and if there are repeated defects. Search for similar supplier defects with system help Request 8D-Report from supplier as an iadobe-formula based on VDA from quality notification Requested 8D report (download via XML as iadobe-formula) maintains all data from q- notification and will be send via E-Mail with attachments (pictures etc.) to supplier Receiving supplier s 8D feedback via Email Upload suppliers 8D report as attachment in SAP quality notification 11

Processing Steps (2) Supplier 8D Functionalities Updating of 8D-Data i.e.: - D1 Champion (Author) - D2 Problem Description - D3 Containment Actions - D4 Causes - D4 to D8 Actions which are sent back from supplier as 8D (iadobe-formula) per upload via XML to assigned quality positions Monitoring and scheduling supplier defined 8D-Steps and controlling effectiveness of actions in SAP quality notification Closing the supplier quality notification in SAP QM otherwise requesting additional 8D Steps from supplier Verification of problem solution to customer (Customer 8D) with suppliers 8D-Solution data in quality notification Using lessons learned in the quality notification to improve similar supplier processes and products, as well as handling of related problems Evaluation of SAP quality notification data 12

8D Report via Adobe Interactive Form Functionalities Request Supplier 8D via Adobe Interactive Form from Quality Notification Extract SAP Data to iadobe Form (VDA) Send iadobe Form to Supplier with Attachments Completion and response from the supplier via the iadobe Form (D-Steps) Attach documents to each D-Step Send 8D Report Back to the customer directly from the iadobe Form Check in the iadobe from Supplier directly to quality notification Sign off with Digital Signature 13

General Benefits 8D Method to supplier complaint More efficient and norm orientated product & process design Integration of FMEA & 8D methodology in a system supported continuous product & process improvement based on potential & actual occurred defects Processing and effective handling of internal & external complaint using the 8D method Buildup & provision of problem oriented knowledge solutions in terms of lessons learned, 8D methodology, FMEA & knowledge base Using unified master data, catalogues, characteristics & documents 14

Handling Supplier 8D in IQOS Framework / Cockpit 16

Supplier 8D in IQOS Framework / Cockpit 17

Import 8D Report to IQOS Cockpit 18

Central Task Tracking of supplier 8D Reports 19

Technical Information Available for SAP ERP ECC 6.0 Activation of automotive industrialized solution in SAP ERP System not necessary Technical installation is possible remotely Modification-free Delivery in worldwide protected IQOS-namespace 21

Source of Information Internet Overview-, Detail- and Customer presentations http://www.sap.com/acs Email - distribution list Signing up through mario.rebitzer@sap.com Signing up through lukas.hook@sap.com OSS-System Notes (Search term: Automotive Consulting Solutions) 22

Thank you! Lukas Hook Consulting Automotive SAP Deutschland SE & Co. KG Hasso-Plattner-Ring 7 69190 Walldorf, Germany M +49/ 151 16810116 E Lukas.Hook@sap.com

SAP SE or an SAP affiliate company. All rights reserved. No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP SE or an SAP affiliate company. SAP and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP SE (or an SAP affiliate company) in Germany and other countries. Please see http://global12.sap.com/corporate-en/legal/copyright/index.epx for additional trademark information and notices. Some software products marketed by SAP SE and its distributors contain proprietary software components of other software vendors. National product specifications may vary. These materials are provided by SAP SE or an SAP affiliate company for informational purposes only, without representation or warranty of any kind, and SAP SE or its affiliated companies shall not be liable for errors or omissions with respect to the materials. The only warranties for SAP SE or SAP affiliate company products and services are those that are set forth in the express warranty statements accompanying such products and services, if any. Nothing herein should be construed as constituting an additional warranty. In particular, SAP SE or its affiliated companies have no obligation to pursue any course of business outlined in this document or any related presentation, or to develop or release any functionality mentioned therein. This document, or any related presentation, and SAP SE s or its affiliated companies strategy and possible future developments, products, and/or platform directions and functionality are all subject to change and may be changed by SAP SE or its affiliated companies at any time for any reason without notice. The information in this document is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates, and they should not be relied upon in making purchasing decisions. 24