Discover ABSL This reference guide will help you understand who we are and how to get involved
ABSL is a leading Business Services industry organization We represent top BPO, ITO, SSC and R&D centers and investors. Through our combined efforts, the sector has become one of the fastest growing yet most integrated branches of the economy, boosting the country s status in the global market. Today, Poland has become one of the leading destinations on the global business services map, with more than 200,000 people employed in the sector. POLAND: No. 1 offshore / nearshore business services location in Europe Stronger together ABSL is one of the biggest business communities in Europe. Since 2009, we ve been collaborating on various projects supporting the development of the industry and connecting industry stakeholders playing the role of one-stop-shop. Our belief in co-operation means we all work together as equals to shape the organization. OVER 180 members EMPLOYING MORE THAN 115,000 PEOPLE IN BUSINESS SERVICE CENTERS IN POLAND 2 sister ABSL associations in CZECH REPUBLIC and ROMANIA 2
ABSL S PILLARS OF ACTIVITY THOUGHT LEADERSHIP landmark events on the global business scene with top quality content (ABSL Annual Conference, International conferences) BUSINESS INTELLIGENCE standard-setting industry reports and analysis which are widely quoted in the media, and provide valuable insights for industry stakeholders, e.g. cities and foreign investors SOCIAL ENGAGEMENT & NETWORKING building local communities chapters covering 7 cities, CSR activities EDUCATION AND TALENT DEVELOPMENT uniting Business, Academia and Practitioners to nurture top talents (ABSL Academy) KNOWLEDGE SHARING leveraging best practices through ABSL Clubs (IT Club, BFSI Club, HR Club), Workshops, Webinars, Case studies LEGISLATIVE ADVOCACY driving changes in legislation to create a positive and mature business climate, ready to attract the most advanced investments SECTOR BRANDING building sector s awareness among key stakeholders and recognizing the best (ABSL Diamonds Awards) 3
What does it mean to be a member of ABSL join a unique organization united by the vision of building a competitive business services industry and creating best in class community. Being a member, you will: Have an access to industry trends through ABSL reports, publications, experts presentations Benefit from and cocreate ABSL programs related to education and talent growth (ABSL Academy) Be represented among regulators and voice your opinion in legislation initiatives Enhance your brand visibility by engaging in ABSL projects Take part in shaping industry development together with us Draw attention to your achievements through ABSL Diamonds Awards Have a unique opportunity to network, leverage best practices, exchange ideas and contribute to Clubs (IT, BFSI, HR), Local Chapter meeting, SMEs Corners Participate in ABSL events and conferences (ABSL Annual Conference, International Conference and other events under ABSL Patronage) 4
ABSL Membership Become A part of the community Types of membership How to join ABSL? 1 Select type of membership. MEMBER company providing business services at their BPO, ITO, SSC or R&D center(s) in Poland Annual fee for Member: 8,000 PLN SUPPORTING MEMBER company that supports and provides services to business services sector Annual fee for Supporting Member: 15,000 PLN + non-cash services equivalent to 15,000 PLN 2 3 4 5 Download appropriate declaration and a questionnaire from http://absl.pl/join-us Fill in and sign declaration and questionnaire. Declaration should be signed by a person authorized to represent the company. Attach National Court Register (KRS) and send all 3 documents in soft copy to: katarzyna.kowalska@absl.pl Hard copy of signed declaration send to: ABSL, Rondo ONZ 1, 00-124 Warszawa. Once your application is verified, you ll be informed about the date of the next ABSL Management Board meeting, when the candidates are approved by the Board. FOUNDING MEMBER company accepted as a Member of ABSL, that plays a significant role in the sector and actively participates in the work of the Association Annual fee for Founding Member: 15,000 PLN 6 After being approved, you ll receive a welcome email with contact details within ABSL and membership fee note. More questions about Membership? Paweł Panczyj, Managing Director pawel.panczyj@absl.pl about areas of cooperation Katarzyna Kowalska, Internal Communication Lead katarzyna.kowalska@absl.pl about admission process 5
Where are we and how to reach us ABSL Chapter Leaders katowice Marcin Nowak katowice.chapter@absl.pl kraków Jolanta Gantkowska krakow.chapter@absl.pl Zuzanna Jawor krakow.chapter@absl.pl łódź Marzena Kardas lodz.chapter@absl.pl Poznań Sebastian Drzewiecki poznan.chapter@absl.pl Tricity Dariusz Bazeli tricity.chapter@absl.pl WARSAW Piotr Biniewicz warsaw.chapter@absl.pl Dariusz Kubacki warsaw.chapter@absl.pl WROcłaW Ewa Carr-de Avelon wroclaw.chapter@absl.pl Agnieszka Orłowska wroclaw.chapter@absl.pl Not in your city? Not a problem, contact flying.chapter@absl.pl Interested in market analysis? Contact: Janusz Górecki research@absl.pl For PR & Marketing please contact: SZYMON SIKORSKI media@absl.pl Curious about ABSL Academy? Contact: Wojciech Tyborowski academy@absl.pl Want to join one of our Clubs? IT Club Grzegorz Śniadała it.club@absl.pl HR Club Marcelina Godlewska hr.club@absl.pl BFSI Club Paweł Panczyj bfsi.club@absl.pl Any other questions? Contact us at absl@absl.pl 6
ABSL Members and Partners Founding Members Members 3M Service Center EMEA / AdAc DFK / ADM SSC Europe / Alexander Mann Solutions / ALK Abello / Amway Business Centre Europe / Arcelor Mittal Shared Service Centre Europe / Aon Hewitt / Atos IT Solutions and Services & Atos IT Services / Avon EMEA Finance Service Centre / Banach Outsourcing / Barona ICT Services / Bayer / Becton Dickinson (BD) / BioMerieux SSC Europe / BNP Paribas Securities Services / Bridgestone EBS / Brown Brothers Harriman / Business Support Solutions / Capita / Carl Zeiss Shared Services / Catlin Shared Services / CERI International / CenturyLink Technology Solutions / CH2M Hill / Ciber / Clariant / Coca-Cola Poland Services / Coleman Resarch / Competence Call Center / Connectis / Contract Administration / Cooper Standard / Cybercom / DeLaval Operations / Demant Technology Centre / Display Link / DFDS / DUNI EFF / Ericpol / Euroclear Bank / Eurofins GSC Poland / EY Global Services / First Data Global Service Limited / Flint Group / Fresenius Medical Care SSC / Fujitsu Technology Solutions / Future Processing / Genpact / General Electric / General Motors Manufacturing Poland / getsix / GFT / Goldman Sachs International / Global Logic / Google / GSK Services / Grant Thornton Frąckowiak / Hays (Hays Talent Solutions Centre of Excellence) / Hitachi Data Systems / HRK Payroll Consulting / HSBC Service Delivery / IKEA Business Service Center / Impel Business Solutions / Infor / ING Services / ista Shared Services / IT Kontrakt / ITMAGINATION / Jeronimo Martins / Jones Lang LaSalle Group Services / John Deere Polska / Kemira / Kroll Ontrack / Leasing Team Group / Linklaters / Lionbridge / Lufthansa Global Business Services / Lundbeck Business Service Center / ManpowerGroup Solutions / McCormick Shared Services / McKinsey EMEA Shared Services / Mercer / Merck / Metsa Group Sevices / Mettler Toledo / MoneyGram Payment Systems / Motorola Solutions Systems / NGA Human Resources / Nordea Bank / OEX / O-I Business Service Center / OpusCapita / Orange / Pandora Jewelry Shared Service / Parker Hannifin ESSC / Pearson / Philips / PMI Service Center Europe / PwC Service Delivery Center / Proservice Agent Transferowy / Qatar Airways / QIAGEN Business Services / Raya Contact Center / RBS Global Hub Europe / Roche Global Information Technology Solutions / Rockwell Automation / RWE Group Business Services / Saint Gobain Glass / Schneider Electric / Siemens / Sii / SMT Software Services / Soft Serve / SONY / SSAB / Stanley, Black & Decker / Staples Polska / State Street Bank / Sopra Steria / Takeda S.C.E. / Tate & Lyle Global Shared Services / TeleTech Europe / ThyssenKrupp Group Services / Tieto / TMF / Transcom Worldwide / TRW / UCMS Group / Unifeeder / Unilever Services / Unit4 / UPS Global Business Services / Veolia Centrum Usług Wspólnych / Velux / Viessmann Research & Development Center / Volvo / Wavin / Wincor Nixdorf / Wipro / WNS Global Services / Xerox/ACS Strategic Partners Expertise Partners supporting Members Accent Group / Altkom Akademia / BUMA Nieruchomości / Chajec, Don-Siemon & Żyto (CDZ) / CGI / ETTA Global Leadership Consulting / HB Reavis Poland / Kancelaria Radcy Prawnego Marek Maciej Wiewiórski / Leanpassion / Legg Mason TFI / MT&DC / Nowe Motywacje / Olivia Business Centre / Orbis SA (Accor Hotels) / Vastint / White Star Real Estate / 4results 7
Join us. We think you ll find it worthwhile. Learn more at: www.absl.pl Association of Business Service Leaders Rondo ONZ 1 00-124 Warsaw, Poland 8