Finnair in brief. Orsolya Szives Client Manager



Similar documents
Going local and engaging with the world. Finnair. Maarit Keränen

UK/Europe Global Fares Guide New Zealand Edition

Finland Market Potential to Soder Airlines

UK/Europe Global Fares Guide

YOUR DAILY CONNECTION TO GREECE!

61 new connections in Lufthansa s summer timetable

A new chapter of travel to Asia and Australia

How To Get A Ticket Upgrade On Aa.Com

Earn award travel twice as fast.

The Dynamic Flex offer for businesses. Business travellers fly with Germanwings.

UK Europe. Global Fares Guide Effective November 2004

Aviation is crucial for Finland

primeclass CIP Service - The privilege that our passengers deserve...

primeclass CIP Service - The privilege that our passengers deserve...

ENRICH TIERS Your journey to greater heights of privileges and preferential treatment

A380 Commercial Update for JP Morgan

Fly Anytime Rewards chart in SriLankan and Mihin Lanka SriLankan Airlines Mihin Lanka oneworld and Partner airlines...

AIR FRANCE UNVEILS ITS BRAND NEW EUROPEAN SERVICE 2

AAdvantage Gold Status Puts You Miles Ahead. AAdvantage Gold Hot Line Access

Norwegian Air Shuttle Corporate Fact Sheet

Opportunities for Action in Industrial Goods. The Price Is Right: Optimizing Industrial Companies Pricing of Services

VENDOR TRAVEL AND EXPENSE POLICY

New inspirations for the Winter season at Nice-Côte d Azur airport

An Overview of Cathay Pacific Airways

Welcome to LifeMiles Gold Elite. LifeMiles is a trademark of LifeMiles Corp. LifeMiles terms and conditions apply. Consult them at LifeMiles.

Where will life s pleasures take you?

Fact sheet DTZ Fair Value Index TM methodology

Finnair Group Financial year January 1-December 31, 2001

The Air France offensive on

February 2012, Markör Marknad & Kommunikation AB

Qantas International Network Changes Frequently Asked Questions Trade

Best Use of Starwood Points for travel to Israel

Our strategy and objectives

Digital Infrastructure and Economic Development. An Impact Assessment of Facebook s Data Center in Northern Sweden executive summary

SAS timeline More than 60 years in the sky

MORE BUSINESS. MORE OFTEN. flybe.com

PRODUCTS AND SERVICES TO MAKE YOUR TRIP MEMORABLE. European Driving Guide

Business Class. Travel to suit your taste

AIRLINE INDUSTRY NEWS

at the pace of business Leadership development In-house programs available! The Leadership Express Series Ottawa, ON

Jargon Buster. Amadeus APIS ASK ATA ATC ATD. BA2Buy BAA BABS. Agents Discount Tickets (AD75 - pay 25% of fare)

What Makes Cities Successful Randstad on the World Stage

1st Prize th - 10th Prizes 1700х5= nd Prize th - 15th Prizes 1200х5= rd Prize th -20th Prizes 700х5=3500

business opportunities, Paris excellence

DHL Global Energy Conference 2015 Outsourcing logistics Enhancing innovation or increasing risk?

How to search for cheap flights

Every detail counts. Welcome on board!

Cargo Sales & Service Presentation. Air Logistics UK

The Fortune Wings Club VIP Member Handbook

Opportunities for Action. Achieving Success in Business Process Outsourcing and Offshoring

FLUGHAFEN WIEN AG. Traffic Results 2015 and Business Outlook for 2016

How To Choose A Hotel Chain

Brussels Airport: growth perspectives of a secondary gateway Léon Verhallen Head of Airline Business Development, Brussels Airport

All systems go for Air Canada rouge start up July 1

airberlin business benefits

More than managing the everyday, Earth Black provides a range of premium services to help you do more with your time.

World of Air Fares. Thea van de Loo

Opportunities for Action in Technology and Communications. Creating Value in Mobile Telecom: Beyond ARPU

Air China Limited Announces 2014 Annual Results

Welcome to your Gold Visa Business Card

Telefónica Global Solutions. Channel Partner Program Expand your limits through our global scale

The Scandinavian way to fly

seeing the whole picture HAY GROUP JOB EVALUATION MANAGER

FRA. Comfort. Services. More Freedom, more Time, more Holidays

The Altitude experience opens a world of privileges. Are you ready to climb?

Fare Class Codes A A. C C Full Fare Business Class (not used by Virgin Atlantic) D D Discounted Upper Class

STREAMLINE YOUR TRADING COMMUNITY TRADING COMMUNITY SERVICES

Greater comfort and competitive fares in Premium Economy on long-haul flights. December 2012

Opportunities for Action in Consumer Markets. To Spend or Not to Spend: A New Approach to Advertising and Promotions

Dah Sing Bank and British Airways launch co-branded credit card

For American Airlines, International Service Continues to Be a Strength

Baggage must be checked at least 30 minutes prior to departure for domestic flights and 1 hour prior to departure for international flights.

HEATHROW VIP FREQUENTLY ASKED QUESTIONS

Discover the world of Miles & More

Opportunities for Action in Industrial Goods. Winning by Understanding the Full Customer Experience

Checking in at an airport check-in machine. Checking in at an airport check-in machine

2012 Global Supply Benchmarking Research and Analysis

Goodbye Spokesperson, Hello Steward

Opportunities for Action in Financial Services. Sales Force Effectiveness: Moving Up the Middle and Managing New Prospects

The value of each i-mint point is assumed as 30 paise worth of gifts you can chose from i-mint reward catalogue.

The Data Center of the Future: Creating New Jobs in Europe

CONNECTING PROGRAM FOR EUROPE QUESTIONS AND ANSWERS

Norwegian UK set to takeoff as airline is granted UK Air Operating License

Light Fare User Guide for Travel Agencies

2015 City RepTrak The World s Most Reputable Cities

THE QATAR AIRWAYS STORY

Indian E-Retail Congress 2013

Ten Upgrade Strategies

Denied Boarding Eligibility

Accessing DC savings: The new rules.

Global Corporate Travel Forecast: A Guide for Pricing and Negotiations in 2013

Marketing Amenity Program

Opportunities for Action in Consumer Markets. Consumer Services: The Master Brands of the Twenty-First Century

For American Airlines, International Service Continues to Be Major Focus of Expansion, Strength

INTERIM REPORT 1 Jan - 30 Jun Second quarter operational result better than last year

Route Network, Products and Services

Groups Booking Guide. iberia-groups.com

MOBILITY IN CITIES DATABASE

Singapore Airlines Partner Lounges

Saudi Arabian Airlines Customer Service Plan

Transcription:

Finnair in brief Orsolya Szives Client Manager

On blue and white wings since 1923 Finnair is one of the world s longest continuously operating airlines. It has won the Best Airline in Northern Europe in World Airline awards three years in a row, and has a 4-stars in Skytrax rating.

8,7 million passengers a year In 2012 Finnair s traffic grew by 9.6 % Total capacity increased by 3.5 %. Passenger load factor increased by 4.3% to 77.6%

The shortcut between Europe and Asia Flying via Helsinki means the geographically shortest route, smooth and uncongested transits, and straighter flights that generate fewer emissions.

Fast Northern Route The world is not flat! Helsinki 8.950km The shortest direct route looks longer on a map projection Frankfurt 10.450km Shanghai The shortest great circle route between Europe and Asia goes via Helsinki.

Over 60 European destinations - 6 Helsinki Helsinki Manchester Manchester London London Oslo Oslo Copenhagen Copenhagen Stockholm Stockholm Madrid Madrid Barcelona Barcelona Amsterdam Amsterdam Brussels Brussels Budapest Budapest Paris Paris Hamburg Hamburg Düsseldorf Düsseldorf Berlin Berlin Zurich Zurich Geneva Geneva Gothenburg Gothenburg Warsaw Warsaw Frankfurt Frankfurt Vienna Vienna Rome Rome Prague Prague Milan Milan Munich Munich Vilnius Vilnius Riga Riga Tallinn Tallinn Moscow Moscow St.Petersburg St.Petersburg Ekaterinburg Ekaterinburg Helsinki Helsinki Ivalo Ivalo Kittilä Kittilä Rovaniemi Rovaniemi Kuusamo Kuusamo Kokkola Kokkola Vaasa Vaasa Turku Turku Tampere Tampere Kuopio Kuopio Joensuu Joensuu

Finnair long-haul destinations in Asia Route Departure from BUD Arrival in Helsinki Departure from HEL Arrival time Flight time Budapest- Beijing 11.35 14.55 18:00 7:55+1 13.20 Budapest - Chongqing 11.35 14.55 17:45 8:10+1 13.40 Budapest - Hong Kong 19.20 22.40 23:40 15:30+1 13.10 Budapest Singapore 19.20 22.40 23:55 17:30+1 15.10 Budapest Tokyo 11.35 14.55 17:20 10:05+1 14.30 Budapest Osaka 11.35 14.55 17:25 9:55+1 14.20 Budapest- Nagoya 11.35 14.55 17:15 9:45+1 14.10 Budapest- Shanghai 11.35 14.55 17:10 8:20+1 13.45 Budapest Seoul 11.35 14.55 17:30 9:15+1 13.40 Budapest- Delhi 11.35 14.55 20:10 5:25+1 14.15 Budapest- Bangkok 11.35 14.55 16:40 7:25+1 13.50

Modern and eco-efficient Airbus fleet We operate young, modern and most eco-efficient fleet. The average aircraft age is seven years, and three years on intercontinental flights. Currently our fleet consists of approximately 57 airplanes operated by Finnair and 15 operated by Flybe Nordic.

Finnair fleet AIRBUS A340 AIRBUS A330 AIRBUS A321 AIRBUS A320 AIRBUS A319 EMBRAER E190 EMBRAER E170 9

Award-winning business class Prized, multilingual service New generation lie-flat seats and personal entertainment screen. See Finnair business seat functions here. Stellar food and wine, 3-course meal with options aboard. Pre-order choices: Wellness & Energy, Food lover s treat or Chefs gourmet. Buffet meals at HEL Finnair lounge before night flights to SIN & HKG, starting at 9pm.

Comfortably in economy Legroom and individual entertainment screen Our professional, multilingual crew ensures punctual and reliable service on board. Individual entertainment system on long-haul flights guarantees smooth and entertaining travel.

Smooth transfers Via Helsinki Transfer fast and convenient at Helsinki airport where everything is under one roof. Minimum connection time is only 35 minutes.

Finnair operates from Terminal 2, gates 20-38.

Smooth transfer at Helsinki airport Fast and convenient transfer Hassle-free and compact airport One terminal, three runways Electronic passport control Two Finnair Lounges Multilingual service and instructions Free wireless internet access Shops, restaurants and cafés near gates Powerkiss - Wireless charging possibility SUVANTO Quiet workspaces

Finnair Lounges at Helsinki airport Have a moment for yourself in Finnair Schengen lounge surrounded by beautiful Finnish design. Gate 26. Let Finnish design amaze you in Finnair Non- Schengen lounge that offers a peaceful atmosphere for dining and resting. Gate 37. See more here.

Eco-smart airline Modern fleet, straight routes, and green landings at Helsinki airport guarantee less emissions.

Eco-smart airline Emission reductions -41% per seat 1999-2017 Fleet modifications done for seats and winglets: lighter seats and other equipment Water and waste management on board Smooth and fast transfers at uncongested Helsinki airport 60-80% of landings are green due to continuous descent approach no circling above the airport, 3 runaways Reusing uniforms in innovative ways

Our frequent flyer program Finnair Plus More personalized and flexible service Rewards members individually and in oneworld alliance Saves money and gives exclusive offers & benefits Tiers: Basic, Silver (Ruby), Gold (Sapphire) and Platinum (Emerald)

Tier benefits Finnair Plus Classic and any seat award flights Plus Shop purchase with points Check-in with text message, online and self-service kiosks Points for partner services Business class check-in Priority security lane 2 free checked-in baggage Finnair lounge access on Finnair flights Confirmed seat in business class 48 hours before European or long-haul flights Travel class upgrade benefit Special baggage free of charge Service phone number No point expiration during tracking period Oneworld first class check-in and lounge access Discounts Lounge access + 1 guest Extra baggage with points

Together for you Finnair is a proud member of oneworld alliance along with 12 of the best airlines in the world. Offers approximately 700 destinations worldwide in more than 150 countries Access more than 550 airport lounges, more of them awarded as Best lounge in the world than among any other airline alliance Earn credits when travelling with eligible oneworld flight on any member Redeem your frequent flyer points across the oneworld alliance. Easy transfers between oneworld carriers, even Express connections at Chicago Madrid, New York, London, Miami and Los Angeles

Our offers for Companies Finnair Corporate Program and Agreement Finnair offers you a tailored corporate agreement based on your travel needs on Finnair routes. Bookings can be made through your dedicated travel agent or online via www.finnair.com/corporate

Finnair news Atlantic joint Business Introducing new ticket types Co-operation with Flybe Nordic Marimekko cooperation Seasonal routes 2013

Introducing Atlantic Joint Business New horizons for customers on both sides of the Atlantic Benefits for customers of the four airlines include: Coordinated schedules on joint business routes, providing customers with more flight choices and more convenient times Members of the four airlines' frequent flyer programs Iberia Plus, American Airlines AAdvantage, British Airways Executive Club and Finnair Plus will be able to earn points or miles on the new codeshare flights Dedicated support teams for customers transferring at seven of the airlines' hubs: New York JFK, London Heathrow, Madrid, Chicago, Miami, Dallas and Los Angeles. Online check-in and boarding pass printing with either the airline operating the flight, or the website of the airline used to book travel All together, the joint business will operate up to 102 daily round trips between North America and Europe, serving 42 gateways on either side of the Atlantic. Customers will also have access to a further 163 onward connections in North America and 126 in Europe 25

Introducing new ticket types

Ticket types Basic: The best bargain with all the basic services for a convenient journey. Value: Flexibility for leisure or commuter traveler flying in Economy. Pro: Priority services and flexible terms for frequent flyers in Economy. Business Saver: Cost-efficient way to travel in Business Class for leisure comfort or less frequent business traveling. Business: Complete premium Business Class services and full flexibility for demanding business travel.

Ticket benefits Short-haul 25% child discount (ages 2-15 yrs) 1 piece free checked baggage 1 piece free carryon baggage Complimentary meal or coffee/tea service on board Finnair Plus points Change your ticket for a fee (+ fare difference) Partial refund (50%) for unused tickets Name change allowed for a fee More Finnair Plus points Free unlimited ticket changes Full refund of unused tickets Possibility to waitlist your seat Free advance seating in the front of Economy cabin 2 pieces of checked priority baggage Priority check-in Priority security at selected airports Free unlimited ticket changes Full refund of unused tickets Possibility to waitlist your seat Business cabin seating 2 pieces of carry-on baggage Business Class meal on board Priority check-in Priority security where available Lounge access Priority boarding More Finnair Plus points Priority boarding More Finnair Plus points

Ticket benefits Long-haul 25% child discount (ages 2-11 yrs) 1 piece free checked baggage 1 piece free carryon baggage Complimentary meal or coffee/tea service on board Finnair Plus points Change your ticket for a fee (+ fare difference) Partial refund (25%) for unused tickets Name change allowed for a fee More Finnair Plus points Free unlimited ticket changes Full refund of unused tickets Possibility to waitlist your seat Free advance seating in the front of Economy cabin 2 pieces of checked priority baggage Priority check-in Priority security at selected airports Priority boarding More Finnair Plus points

Ticket benefits Long-haul Only on long-haul flights Changes possible for a fee Partial refund of unused tickets Business cabin seating, lie-flat or full-flat seats 2 pieces of carry-on baggage Business Class dining on board Priority check-in Priority security where available Lounge access Priority boarding More Finnair Plus points Free unlimited ticket changes Full refund of unused tickets Possibility to waitlist your seat Business cabin seating 2 pieces of carry-on baggage Business Class meal on board Priority check-in Priority security where available Lounge access Priority boarding More Finnair Plus points

Marimekko for Finnair Finnair and Finnish design house Marimekko teamed up to enhance the air travel experience with a new design partnership.

Marimekko onboard From spring 2013 all Finnair aircraft will feature a Marimekko for Finnair collection of textiles and tableware, featuring Marimekko s classic patterns. Two of Finnair s long-haul aircraft, operating between Helsinki and Finnair s Asian destinations, will also wear Marimekko design, Maija Isola s iconic Unikko floral print from 1964. Business Class Economy Class

Seasonal routes 2013 Hanoi City with multiple cultural sites and beautiful nature. Tel Aviv Holiday destination with sandy beaches and lively nightlife. Xi an An ancient imperial capital and an historic cradle of Chinese civilization. 33

Welcome on board!