Questions and Answers for using MyCareCouncil Below you will find questions and answers about using MyCareCouncil. The questions have been grouped by topic. Please scroll to the appropriate topic. Topic index 1. Annual and renewal fees 2. Application fee 3. Birth certificate 4. Cancel my form 5. Change Register Part 6. Contact details 7. Correcting a mistake 8. Cover letter 9. Current employment 10. Date of birth 11. Employment history 12. Endorsement 13. Equality and diversity monitoring 14. Health declaration 15. Help 16. Making an application 17. Online payment 18. Password 19. Pop-ups 20. Postcode finder 21. PRTL 22. Qualified outside the UK 23. Social Work Student 24. Verify 25. How can I remove myself from the Register? 26. Welsh names 1. Annual and renewal fees There is an application fee to apply to register with the Care Council for Wales and an annual fee is payable each year following to remain on the Register. For further information please see our Table of Registration Fees. At the end of each three-year registration period you will be invited to renew your registration Table of Registration Fees 2. Application fee What If someone else has agreed to pay my application fee?
You should make the payment online when you submit your online application and reclaim the fee from the other person or organisation. Alternatively, a cheque can be sent by post with the name of the applicant written on the back and a cover letter which includes the applicant s name and date of birth. 3. Birth certificate What do I do if I have lost my birth certificate? You can apply for another one by contacting the registry where you were born. If you were born in the UK, you must have this to make an application. 4. Cancel my form On the application and renewal forms, what does Cancel mean? If you select the Cancel button your form will be deleted. You will not be able to retrieve the data you have entered in that form. If you want to submit a form you will need to start entering your data again. Please avoid using this button unless you wish to cancel the form you have started. 5. Change Register part Can I change the part of the Register I am registered on? You can use Contact us to notify the Registration Team, go to My Registration to update your current employment details as appropriate. How do I change the part of the Register I am registered on at renewal? You can complete the renewal form and use Contact us to request a change of Register Part. 6. Contact details How do I enter my non-uk telephone number? Enter the numbers only without any other characters and with no spaces. How do I enter my non-uk address without a postcode? The postcode field is mandatory, therefore you need to write something in the field and the form will enable you to progress. For example, you could repeat the first letters of your country name. 7. Correcting a mistake What if I make a mistake on the online form or leave something out? You can overtype certain information but some information cannot be changed once it has been entered. For example, you could correct a date of birth or address entered inaccurately. You cannot change a declaration but you could add another. You cannot
change anything once you have submitted a form. If you make a mistake that you cannot change, you can send the correct information using Contact Us and we will correct the data in our record. 8. Cover letter Where is the Cover Letter? You will find the Download a Cover Letter option in My Application or Renewal. 9. Current employment How do I enter a new job that I have not started yet in my application form? If you have been offered a job, or have a new job, but have not started yet, please enter this as your current employment with a start date in the future. This will enable you to select an endorser for this employer. If the job is uncertain, it would be better to apply using your current employment situation and notify the Registration Team as soon as a new job is offered to you. What addresses do you need for my employment? When filling in an application form, in Current Employment, you should first provide your organisation name and MyCareCouncil will show you the head office address we hold, then you should supply the address where you work, if this is different. You will need the postcode for your work address. 10. Date of birth How do I enter my date of birth? You can type directly into the date of birth field. To use the calendar, select the calendar and scroll backwards. Click on Year and month at the top of the calendar, then select the correct year, then the month and date. 11. Employment history What if I cannot remember all my employment history for my application? You should record as much of your history as possible to the correct month. Try to account for all periods over 3 months. You can group things together if it is sometime in the past and you do not have a record of the detail, such as March 1991 to March 1996 various temporary jobs in retail. Can I correct my employment history? Once you have entered a date it cannot be changed. If you enter a record by mistake, you can e-mail the Registration Team using Contact us in MyCareCouncil with the correct information.
12. Endorsement If I work for a newly established organisation who should be my endorser? Please read the Verifying and Endorsing Applications Guidance. Ask your manager or the most senior person in the organisation who should be the endorser. Ask that person to contact the Registration Team, or provide the Registration Team with their contact details. We will send them the Signatory Form and once they have returned it, they will become one of the endorsers listed for your organisation in MyCareCouncil. As a signatory, how do I endorse a form? If an applicant selects you as their endorser while applying or renewing online, an e-mail will automatically be sent to you. It will also go to the Lead Signatory for your organisation, if this is a different person. This is so that, if an endorser is not available to endorse, or if they are being slow to endorse, the lead signatory could endorse instead. Log into your MyCareCouncil account and select For Endorsement. Here you will see listed the forms that are awaiting endorsement either by yourself, or, if you are the Lead Signatory, all the forms for your organisation that are awaiting endorsement. You can view the submitted application form by clicking on View Application To endorse the application please select Endorse Now for that particular applicant, then answer the questions such as most recent CRB date, then submit. When you submit an endorsement, a confirmation will appear on the screen that this process has been successfully submitted. That form will then disappear from the list of forms awaiting endorsement. The role of the endorser is very important, as the more promptly endorsement can be completed the shorter the time will be to process applications and renewals. Can I endorse a form where the wrong endorser has been selected by the applicant? If the wrong person is named on the form as endorser, another signatory can endorse the application other than the one selected by the applicant. To do this, please contact us with the name of your alternative endorser and we will send the form electronically to them. Can I endorse a printed form? When you receive the e-mail notification asking you to endorse an application or renewal, you can either view and print the submitted application form by clicking on View Application, or you can ask the applicant to print their form and show it to you. Check and endorse the application by signing and dating it then the applicant can send it to the Care Council, by scanning and uploading it to their account or by posting it to the Registration Team. What happens if a form is not endorsed? Where endorsement is required, the application or renewal will not be complete until the endorsement has been received. An automatic e-mail reminder will be sent to the named endorser, the lead signatory and the applicant/registrant after 7 days, and every 7 days thereafter that the application has not been endorsed. When the applicant/registrant receives this e-mail, they should contact the Registration Team to identify ways to ensure the endorsement is completed as soon as possible.
13. Equality and diversity monitoring Will my endorser see my equality and diversity monitoring data? Your answers to the equality and diversity monitoring questions which are part of the online application and renewal process will be submitted to the Registration Team when you submit your form but cannot be viewed by your endorser in MyCareCouncil. 14. Health Will my endorser see my health declaration? No. The health declaration is part of the online application and renewal process and is submitted to the Registration Team when you submit your form but cannot be viewed by your endorser in MyCareCouncil. 15. Help Where can I find Help as I complete the form? Many pages in the application form have help text to clarify what is required on that page. To use this, select Help and the text will open in another window. To close the Help window select the X in the top right of the Help window. If you accidentally close MyCareCouncil, as the form is automatically saved as you progress through it, you can recover your form by logging back into MyCareCouncil. Do not to close the whole portal by selecting the X in the top right of your screen, as this will delete your application. I ve clicked on a Help link but cannot find it Many pages have help text. Your browser should open this in a separate window. If it does not do this automatically, please look in the horizontal menu bar along the top of your screen and, if you can see it there, click on the tab. 16. Making the application How do I leave my application temporarily part way through completing it? The information you enter is saved each time you proceed to the next page of an application or renewal form. Where you see a save button within the form please select this before proceeding. You can close your browser at any time and return to the form when you next log in to your MyCareCouncil account. You will be returned to the start of the form but all of the information you previously entered will be displayed. How will I know that my complete application has reached the Registration Team, including form, fee, verified documents and endorsement, as required? You will be sent an acknowledgement e-mail when the online form is submitted. This will be reviewed and you will be notified by e-mail of anything missing. You will be notified if the endorsement is not completed within 7 days. You will not be registered until your
name appears in the Register. You will also be notified that your registration has been granted. 17. Online payment What should I do if I have difficulty using the online payment system? You could set up an online Direct Debit. You can try a different credit or debit card. The Registration Helpline is available Monday to Friday 9.00-5.00 on 02920 780646. 18. Password How do I select a password? Your password should be 8-10 characters, contain at least one numbers and one letter, but no punctuation marks or special characters. You will need to enter it each time you log into your MyCareCouncil account. If you forget your login details, you can select the option to have a reminder sent to your registered e-mail address. How do I change my password? You can change your password once you are logged in by going into My Profile > Account Details. 19. Pop ups What are pop-ups and why are they needed? To use the online application form in MyCareCouncil you will need to enable pop-ups. You need to enable pop-ups in order to use the functionality in the form such as progressing to the next page, postcode finder, sage pay. You may see a message that pop-ups are blocked in which case you will need to enable pop-ups for MyCareCouncil. If no message appears automatically you can manage pop-up blockers in your internet browser tools menu. There is a guide to enabling pop-ups on MyCareCouncil: https://www.mycarecouncil.org.uk/portals/0/guide%20to%20enabling%20popups%20.. pdf 20. Postcode finder How do I use the postcode finder? Most places in the form where an address is required include a postcode finder. To use this, do not fill in any address details. Put the postcode into the postcode field and click on Find Address. Then select the correct address which will be input automatically. If the correct address is not provided, you can type in the address by hand.
21. PRTL How do I record PRTL in MyCareCouncil? You can add an entry into your MyCareCouncil PRTL Record of Achievement at any time. You can find this in My Registration > Post Registration Training and Learning. Each entry will be held in your MyCareCouncil account and your full record for your registration period will only be viewed by the Registration Team at the time you apply to renew. We recommend that you update your PRTL record throughout your registration period. If you select Training/Other Learning you will need to click Add for each entry, and click Save & Submit when you have finished adding records to save all the entries you have made. You can edit or delete any entry up until the point you have saved and submitted them. Can I print my MyCareCouncil PRTL record? You can print a list of your PRTL entries with a completion date that falls within your current registration period. Can I make a PRTL entry in the past and the future? You can make an entry for any date up to the present. For renewal, can I submit part of my PRTL record on paper and part through MyCareCouncil? Yes, you can submit the paper record for the period before you started to use the PRTL record in MyCareCouncil. 22. Qualified outside the UK I qualified outside the UK, can I do the whole application process online? Yes, you should make an application in MyCareCouncil then go to the Care Council website and complete the Qualification Equivalency Assessment Form. You can complete this by typing into it and sending it to the Registration Team as an e-mail attachment. The documents required as evidence to accompany your application can be verified, scanned and uploaded into your MyCareCouncil account. You can pay the fee with a credit card or a UK debit card in MyCareCouncil. 23. Social Work Student I am working in social care and studying for a social work degree, do I need to register twice? You must be registered as a social work student studying in Wales. If you are also working in a social care post please contact the Registration Team to discuss whether you need to make an additional application. This is likely to be the case if you are working as a residential child care worker.
I am a social work student when can I apply as a qualified social worker? If you are studying in Wales you can apply through MyCareCouncil in your final year but you will not be registered until your university has provided the Care Council with your exam board pass list. You will be asked if you have been registered before (answer yes) and what type of application you wish to make (final year student due to qualify at a university in Wales ). Your application will not be completed until the Registration Team has received your exam board pass list. If you are studying in the UK but outside Wales, you can apply once you have received a job offer in Wales but you will not be registered until you have provided proof from your university that you have qualified. Enter the job offered as your current employment in order to be able to select an endorser during your MyCareCouncil application. If you will qualify outside the UK you cannot apply to register in Wales until you have qualified and received your qualification certificate. Remember to complete the MyCareCouncil application form and the Qualification Equivalency Assessment Form in the qualified outside the UK section of the website. I qualified recently with a social work degree and have been offered a job, how do I get back onto the Register? Go to MyCareCouncil and click on Apply to Register. You will be asked if you have been registered before (answer yes), and what type of application you wish to make (Qualified with a degree or Master s in social work in Wales). As you make your application, you will be able to see the data we still hold for you. 24. Verification How do I verify? You need to see the original document and write on a photocopy this is a true copy of the original and sign and date it. The photocopy can be scanned and uploaded into MyCareCouncil through the applicant s account or the endorser can scan and attach it as a document using the Contact us e-mail. How do I send you my verified documents through MyCareCouncil? You can send any verified document, such as your ID documents, qualification certificates, evidence you have met a condition, PRTL Record of Achievement, by scanning each document and uploading it into My Profile > Upload a Document within your MyCareCouncil account Can I submit my form through MyCareCouncil and send my verified documents on a different day? Yes, please print a cover letter which is available in My current application or renewal when you submit the application or renewal, print the cover letter and use this to send us your verified documents by post. Or you can scan and upload your documents into your MyCareCouncil account using Upload a Document.
Can I change the verifier from the one I have entered on the online form? Yes. You can change your verifier if your endorser approves your choice of verifier. In many cases, your endorser and verifier are the same person. Please notify the Registration Team using Contact Us to tell us if a different verifier verifies your documents to the verifier named on your submitted application form. 25. How can I remove myself from the Register? You can make a request to voluntarily remove yourself from the Register by clicking Remove under My Registration. Once we have received the information we will assess whether a removal can be granted. You will not be able to be removed if you have an ongoing conduct case. You must also make sure that your fees have all been paid before you are removed, otherwise you may be asked to pay them should you decide to reapply onto the Register. 26. Welsh names Will MyCareCouncil recognise Welsh organisation names? The organisation names are recorded in the language in which they are provided by the signatory or on the organisation s website. The Registration Team is in the process of adding Welsh organisation names to the database. When searching on a local authority such as Ceredigion, please omit the words Cyngor Sir. You will then obtain the list of organisations including Ceredigion for you to choose from. In the Welsh MyCareCouncil, why does my Pori button say Browse? If you are using an English language browser the button may show Browse or similar words. If you are using a Welsh language browser the button with show Pori. Contact us If your question is not answered above, please send it directly to us at mycarecouncil@ccwales.org.uk