Broker Online User Guide
|
|
- Beverly Stone
- 8 years ago
- Views:
Transcription
1 Broker Online User Guide
2 Index 1 What is Broker Online? Overview Products Available Glossary of Terms Advantages of using Broker Online Log in Processes Broker Online Login Registering a Broker Online Administrator, Underwriters and Accounts Administrator Functions How to unlock an Account Forgotten Password Change of Password Quotes and New business Completing a New Quote / Issue of New Business Validity of Quotes Printing Documents Printing Duplicate Documents Online Payment Account reconciliation Processing an Adjustment Motor Insurance Database (MID) Updates Add New Vehicle Trade Plates Amend Vehicle Details Sold Vehicles Broker Online Renewal Options Motor trade Renewals Processing a Cancellation Useful Information Ordering Stationery Downloading Literature Secure up load BOS
3 1 What is Broker Online? 1.1 Overview Broker Online is Covéa Insurance s electronic trading facility. Broker Online allows you to obtain instant quotes and issue policies in your office with point of sale documents. The policy may also be serviced online throughout its lifetime including full cycle adjustments and renewals for all business originally placed online. 1.2 Products Available The following products are available via Broker Online: Master Tradesman Plus Shops Motor Trade Road Risks Motor Trade Internal Risks Motor Breakdown Offices & Surgeries Commercial Property Owners Residential Property Owners 1.3 Glossary of Terms Term Account Accounts Active Administrator Full Cycle Locked Out Logged In Quote (Full) Quote (Quick) Underwriter Meaning Individual record set up to identify a User or Administrator, relates to the individual user name and password an individual is provided with. An individual who has been granted a valid log in by the Administrator who has the facilities to reconcile your accounts. Denotes that a User / Administrator account has facilities to access / use Broker Online. Initial account set up to add further users and maintain accounts. Each agent can only have one current Administrator however Admin duties may also be re-allocated to another user if required. Denotes that a policy may be issued / serviced from start to finish via Broker Online including adjustment / renewal / cancellation. Denotes that a User has entered their password incorrectly three times and as a result they have been locked out of their account. Denotes that a user is currently logged into Broker Online or may have exited the website without logging out. A quote covering all Underwriting Criteria / confirming acceptance or decline of a risk. May be saved, printed or issued and are valid for 30 days. A quote based on a reduced question set. Indicative only does not confirm acceptance of a risk available for Motor Trade Road Risks and Commercial Property Owners only. An individual who has been granted a valid log in by the Administrator who has facilities to use Broker Online for new business quotes, adjustments, renewals, cancellations etc. 3
4 1.4 Advantages of using Broker Online Instant Cover* Guaranteed premiums Prices and acceptance instantly accessed Statement of fact means there is no need to wait for a return proposal Easy access to all policy documentation and information at point of sale* Full cycle capability for all business originally placed online* Greater security for client data Online accounts reconciliation Variable commission for Master Tradesman on New Business and Renewals Secure data upload *Excluding Commercial Property Owners 4
5 2 Login Processes 2.1 Broker Online Log In To access Broker Online navigate to the Covéa Insurance website homepage at the following address: From the homepage select Visit Broker Online to navigate to the log in page At the log in page you will be asked to input your agency number, username and password NB. The password will be your office postcode when logging in for the first time 2.2 Registering Broker Online Administrator, Underwriters and Accounts The first time your agency uses Broker Online you need to set up an administrator account. An administrator is responsible for adding underwriters and occasionally maintaining the users account. Once all details have been submitted you will receive a confirmation detailing your user name and password for your Administrator Account. Having created an Administrator Account you will need to set up Underwriter Accounts for all of the staff who will use Broker Online for Quotes, New Business, Adjustments, Renewals and Cancellations. To do so select My Account > Manage User Accounts from the menu Select Add Account and complete the required information Click Create Account and the new underwriter will appear in the account list. The underwriter account is now ready for use and the new underwriter will receive confirmation including their registration details. Repeat the process for all underwriters. An administrator can also set up an account for those who reconcile the accounts on Broker Online (known as Accounts); this is the same process as above. 5
6 2.3 Administrator Functions By navigating to the Manage User Accounts section of broker online an Administrator may carry out the following functions by ticking / un-ticking the relevant checkbox: Checkbox Admin Underwriter Accounts Active Function Allocate Administrator duties to another Broker Online User Allow the User access to the quote engines Allow the User access to the account reconciliation software (where applicable)* By un-ticking this box, the selected User will be prevented from using Broker Online. To view all inactive accounts select View All above the user list Locked Out Users will be locked out if a password is entered incorrectly 3 times. Un-ticking this box will allow the User access to Broker Online again Logged In Edit Reset Password This box will be automatically ticked when a User is logged in. If a User closes their browser window without logging out, the session will remain active and they will not be able to log back in until the session expires (approx 20 minutes) or the Administrator un-ticks this box Allows the Administrator to amend the personal details of the User Allows the Administrator to reset the Users password to default i.e. the agency postcode An Administrator can also allocate Underwriter facilities or Accounts facilities for themselves by selecting the appropriate checkbox next to their name. N.B. There can only be one Admin account per agency. *See section 10.4 Account reconciliation 2.4 How to unlock an Account A user account may only be unlocked by an administrator. In order to do so log in under an administrator account and click My Account > Manage User Accounts This will present the Manage User Accounts Screen. If a user has been locked out there will be a tick under the Locked Out column against their name: Uncheck this tick to unlock the account and allow the User access to Broker Online again. See section 2.3 for further Administrator functions. 2.5 Forgotten Password If an Administrator or User has forgotten their password there is a function for the password to be sent to their registered address Navigate to the Broker Online login page and click the Forgotten Password icon Enter Agency Number and Username as directed and click the Forgotten Password icon The password will be sent to the registered address 6
7 2.6 Change of Password In order to change your password, when logged in select My Account > Change Your Password At the Change Your Password screen enter your old and new password details as instructed Click Change Password to complete the amendment The new password must be a minimum 8 and maximum 20 characters long, and have at least one lowercase letter, one uppercase letter and one number.. 7
8 3 Quotes and New business 3.1 Completing a New Quote / Issue of New Business A new quote only may be processed for all available Broker Online products other than Motor Breakdown by clicking Policy Facilities > **Pick Relevant Product** > Full Quote > New Quote The Motor Breakdown product follows set pricing rules based on level of cover rather than individual risk details therefore a quote facility is not required. The New Policy option may be used to check vehicle acceptance and issue a new policy. Each quote engine follows a specific question set dependent on the product in question. Complete all required information in the relevant fields. The system will indicate if further underwriting consideration is required by instructing you to make a referral. If all relevant information is not completed or a referral is required and you attempt to continue with the quote, a further error message will be presented. Having completed all of the required information you will be presented with a quote summary. Each quote is allocated a unique identifying reference number. At the bottom of the quote summary page you are given the option to Delete Quote, Save and Exit *, Print Quote or Next Page depending on their requirements. Clicking Next Page will complete the online hold cover request. *See section 3.2 re validity of quotes. In order to access, amend, continue or delete a saved quote click Policy Facilities > **Pick Relevant Product** > Full Quote > Outstanding Quotes A list of outstanding quotes will be presented and different options available via a drop down menu. 3.2 Validity of Quotes The Motor Trade Road Risks and Commercial Property Owners quote engines have a Quick Quote facility based on a reduced question set. Quick quotes are indicative only and do not confirm acceptance. In order to obtain full acceptance criteria you will be directed to carry out a full quote or refer to the relevant Underwriting Guide. Full Quote and immediate issue of a new policy is available for the following products: Shops Offices and Surgeries Residential Property Owners Master Tradesman Plus Motor Trade Road Risks Motor Trade Internal Risks Motor Breakdown Full quotes may be saved, printed or issued. Full quotes are saved automatically even if the user logs out halfway through the quote process. Quotes are saved for 30 days in the Outstanding Quote Section and may be viewed, continued or deleted at any point during this period. A Quote and Hold Cover option is available for the Commercial Property Owners product. Cover is issued on Broker Online, the policy shows on Covéa Insurance s system overnight and policy documents are sent to you in the post. 8
9 4 Printing Documents After completing the quote process and issuing the policy the user will be given the option to access the policy documents. Dependent on the type of policy / transaction the following documents will be made available: Schedule Certificate of Insurance Direct Debit Instruction Renewal Invitation Renewal Confirmation Statement of Fact Cancellation Schedule Documents may be downloaded or ed in PDF format for viewing / printing. You must have Adobe Acrobat in order to download the policy documents. This programme may be downloaded for free at You may experience difficulties in accessing the PDF files due to your personal internet browser settings. The following solutions to this issue are relevant to the Microsoft web browser Internet Explorer: Download documents from Internet Explorer Open the Tools menu and click Internet Options 9
10 Click on Security tab and Click on Custom Level button Scroll to Downloads Select enable for File Downloads Click Ok button twice Re-attempt document download / print. 10
11 To allow pop up s Open the Tools menu Select Pop-up Blocker > Pop-up Blocker Settings An options box will appear Enter into the Allowed Addresses field Click Add and close the options box. Re-attempt document download / print. If you are still experiencing difficulties pressing and holding down the ctrl key while pressing the view / print button may also resolve the issue. 11
12 4.1 Printing Duplicate Documents The option is available to re-print documents on any Broker Online policy*. This function is available Policy Facilities > **Pick Relevant Product** > View Policy Detail you will need to search for the policy in question, select go and then the Generate Documents this will take you to the document printing screen as above. * See section 1.2 re which policies can be amended online? 12
13 5 Online Payment The Online Payment option may be used to make a payment, view outstanding payments, or view completed payments. If you have accounts permissions there will be a further option for Account Reconciliation (See section 5.1). In order to make a payment click Online Payment > Make Payment. This will present the payment screen. Complete all required fields. Click submit to confirm the payment On completion of the form a reference number is provided, this is not confirmation that payment has been authorised. It may take up to 2 working days to notify any errors or declined payments. The Outstanding Payments option allows you to view all of the credit / debit card payments that have been made online by your agency but have not yet been processed. In order to access this program click Online Payment > Outstanding Payments. Follow the on screen instructions to view the outstanding payment details. The Completed Payments option allows users to view all the credit / debit card payments processed by an agency in the previous 90 days. In order to access this program click Online Payment > Completed Payments. Follow the on screen instructions to view the completed payment details. 5.1 Account reconciliation A user can be given Accounts access by an administrator, this gives access to the accounts reconciliation software - a specific user guide is available online for this software. If the option to give a user Accounts access is unavailable you will need to contact your Covéa Insurance accounts contact to amend your agency settings. In order to access the account reconciliation software click Online Payment > Account Reconciliation from here you will be able to access the following: Current statement Historic statement Help facility which contains FAQ s and a copy of the user guide Account reconciliation gives you the facilities to reconcile your account, make payments and raise queries against specific policies. 13
14 6 Processing an Adjustment In order to process an adjustment on an existing policy click Policy Facilities > **Pick Relevant Product** > Adjustments Pick the relevant criteria that you wish to search under and enter the relevant details, for example policy number, and click search. Having located the correct policy, follow the onscreen instructions to carry out the necessary adjustments to the risk details and submit the change. Options are available via a drop down menu to view / adjust the policy as required. You may also delete the adjustment. Should the adjustment be saved at any stage, by selecting save and exit at the bottom of the page, when returning to complete the adjustment you will need to follow the process as above and select the Continue Adj option. 14
15 7 Motor Insurance Database (MID) Updates In order to access the MID section of Broker Online click Policy Facilities > Motor Trade Road Risks > MID Select broker below to enter the MID screens. To search for the policy you will need to enter the policy number, surname and postcode of the client. Your agency number will automatically update as below. Select next to proceed to the next page. *Please note if you hit enter on the keyboard it will return you to the previous page. The current list of vehicles on the client s policy will be shown, including the make and model of the vehicle where applicable. 15
16 The current vehicle list can either be printed or ed by selecting the corresponding box above. If you request to the list a pop up box will appear as below for your address to be entered, select ok for the list to be sent to the requested address. 7.1 Add New Vehicle New vehicles can be added by selecting the Add New Vehicle button creating additional questions at the bottom of the MID page as below The vehicle registration needs to be entered in with no spaces, so for example if the vehicle registration is AA01 AAA this needs to be entered as AA01AAA. 16
17 The type of vehicle must be selected as either Private Car or Panel Van or Pick Up, if this question is left unanswered you will be unable to proceed. The make and model of the vehicle needs to be included by selecting the drop down boxes. Any vehicle added will need to meet the criteria of the policy. Only vehicles which are acceptable to us will appear in the drop down list. The date the vehicle is to be added from is entered in the Date to be added box in the following format DDMMYYYY. Finally the declaration Is the vehicle owned by the policyholder or spouse of the policyholder (if they are named on the policy)? must be answered before submitting the vehicle details. Select Submit Vehicle Details to update the policy. You will see that the new vehicle will now be included on the vehicle list. 7.2 Trade Plates Trade plates are also added from this screen, as below they are marked Y in the Trade Plate box and there are no make or model details. To add new trade plates select Add New Vehicle which will bring up the same screen as when adding a vehicle as below 17
18 If you are adding a trade plate, tick the box next to Is this a Trade Plate? The Type of Vehicle, Make, Model and Is the vehicle owned by the policyholder or spouse of the policyholder (if they are named on the policy)? questions will now be blanked out. Enter the date the trade plate is to be added and select Submit Vehicle Details 7.3 Amend Vehicle Details Details of existing vehicles can also be amended, for example to correct the make and model or the date added. This function does not apply to Trade Plates. Select Amend next to the vehicle that needs to be amended to update the details. Additional questions will appear at the bottom of the page similar to when adding a vehicle; however the existing details will be pre-filled. To amend the vehicle details replace the information to be amended and select Update Vehicle Details. 18
19 7.4 Sold Vehicles When a vehicle has been sold the system needs to be updated so the registration is removed from the MID. Select Sold next to the vehicle that has been sold to remove from the MID. A pop up box will appear, enter the date the vehicle was sold as DDMMYYYY and select Ok to update the vehicle list. 19
20 8 Broker Online Renewal Options Broker Online allows you to manage renewals via three options 1. Renewals Due 2. Confirmed Renewals 3. Lapsed Renewals The renewals due option presents you with the option to view, renew, lapse or adjust* the policy as required. *Renewal adjustment facility is not available on the Motor Breakdown product. Please call Covéa Insurance on for assistance The Confirmed Renewals option allows you to view a list of renewals that have been confirmed. The Lapsed Renewals option allows you to view a list of renewals that have been lapsed. 8.1 Motor trade Renewals The renewal process for Motor Trade Road Risks and MotorServ is different from the other products. The process is as follows: All Motor Trade Road Risks and MotorServ renewals will be sent manual invitation documents and a 14 day temporary certificate; the renewal will have to be confirmed on Broker Online, prior to or on the renewal date. If it is not confirmed the policy will auto-lapse. Renewals for these products can also be lapsed online. Renewals can still be confirmed on Broker Online even if your online motor trade facilities have been withdrawn. Cases that are on the Covéa Insurance direct debit scheme will automatically renew and you will be sent the full policy documents with the invitation. When a renewal is confirmed for a Broker Online full cycle policy the documents will be available online for you to print. All manual policies, MotorServ policies and those set up on the old online system will be sent manual documents automatically when the renewal is confirmed. If you are unable to confirm the renewal of, or lapse a policy online, then mtrenewals@coveainsurance.co.uk 20
21 9 Processing a Cancellation In order to process a cancellation on an existing policy click Policy Facilities > **Pick Relevant Product** > Cancellations Pick the relevant criteria that you wish to search under and enter the relevant details e.g. Policy Number and click submit. Having located the correct policy click Go to enter the cancellation program. Enter the relevant effective date for the cancellation. Click Next to continue and confirm the cancellation. 21
22 10 Useful Information The Useful Information section of Broker Online contains various functions, user guides and documents to assist you in processing business via Broker Online as follows: Program / Document Order Stationery Product Literature Online Services Broker Support Details Allows you to order Stationery via a web form. See section 10.1 Allows you to view and download Policy Wordings, Policy Summaries and other literature for all Covéa Insurance products (including non-broker Online products such as Private Car / Household). Contains: - Submit secure data see section Quotes user guide - covers FAQ s in relation to the quote and hold cover and full cycle facilities - Instalments contains an application form and FAQ s - Accounts reconciliation contains information and a guide regarding accounts reconciliation. - ELTO broker guide contains information regarding employees reference numbers Contains a number of documents that may be useful to our brokers. Complaints Procedure Full details of the Covéa Insurance complaints procedure. Covéa Insurance News Contains copies of Covéa Insurance newsletters, product and E-Trading updates. Frequently Asked Questions Frequently Asked Questions with regards to Administrator functions, User Accounts, Passwords and useful telephone numbers Ordering Stationery To order stationary select Useful Information and click Order Stationery The agency number field will be automatically populated > you must enter your office postcode in the Postcode field Input the Stationery requirements and click Submit to complete the order Click Reset to clear the form and start again 10.2 Downloading Literature To download Stationery select Useful Information > Product Literature > and then select the relevant class of business Click on the required document to download it in PDF format. You must have Adobe Acrobat in order to download the policy documents. This programme may be downloaded for free at 22
23 10.3 Secure Upload To upload/send information to Covéa Insurance securely select Useful information > Online Services > Submit Secure Data. This form allows secure information such as risk presentations, copy documentation for example driving licences/proof of NCD and account information to be sent to selected inbox s within Covéa Insurance to be dealt with by the appropriate department. 23
24 11 BOS+ We have teamed up with iprism to launch BOS+ which gives you access to comparative quotes on a wide range of products, with a single sign on, straight from your normal Broker Online log in. Our aim is to give you access to all the commercial products you need for your clients requirements through one website, Broker Online. To access BOS+ you will need to have both a Covéa Insurance & iprism agency number. The facility to quote using BOS + is available when logging into Broker Online in the usual way* *see section 2.1 for Broker Online log in When logged into Broker Online select the BOS + option to take the broker into this section of the website. If you have an iprism agency already this will be linked to your Covéa Insurance agency details so you do not have to log in again. You can perform full cycle facilities from the BOS + homepage including renewals, adjustments, cancellations and accounts. Documents are also available from BOS + for these transactions. 24
25 The products available on BOS + are: Beauty Salons & Hairdressers Restaurants, Pubs & Wine Bars Homeworking Professionals Offices Teachers & Tutors Surgeries Professional Indemnity Small Manufacturers Directors & Officers Residential Property Owners Shops, Cafés & Retailers Commercial Property Owners Wholesalers Mid High & Ultra Net Worth Household Internet Traders If you do not have an iprism agency you will see the screen below: You will then be able to apply for an iprism agency from this screen. Once you have been approved for an iprism agency your Covéa Insurance & iprism agencies will be linked and you will have access to BOS+ within 24 hours. 25
Open Trader. This guide details the quote process for Open Market and the website and administration pages for both Open Market and PowerPlace.
Version: 17/09/2012 Open Trader This guide details the quote process for Open Market and the website and administration pages for both Open Market and PowerPlace. Click on the chapter titles below to view
More informationSchools CPD Online General User Guide Contents
Schools CPD Online General User Guide Contents New user?...2 Access the Site...6 Managing your account in My CPD...8 Searching for events...14 Making a Booking on an Event...20 Tracking events you are
More informationWelcome to GIology. Welcome to GIology v2 November '08 GIology user guide Page 1 of 49
Welcome to GIology Legal & General Insurance Limited Registered in England No. 423930 Registered office: One Coleman Street, London EC2R 5AA. A member of the Association of British Insurers Authorised
More informationCustomer Management Services (CMS)
Customer Management Services (CMS) Customer User Manual Version 1.2 April 2009 Page 1 of 23 Table of Contents 1 AN INTRODUCTION TO CMS... 3 2 GETTING STARTED WITH CMS... 4 ONLINE HELP... 4 ACCESSING CMS...
More informationWhichever way you work, we do too. Trading Aviva commercial products through SSP. Commercial online made easy
Whichever way you work, we do too Trading Aviva commercial products through SSP Commercial online made easy 1 At a Glance Aviva s most popular commercial products are now available on SSP Start trading
More informationThe Cancer Institute NSW Grants Management System User Guide
The Cancer Institute NSW Grants Management User Guide Version 1.1 12 February 2016 Contents 1. Registration 2 2. Login to the Institute s GMS 3 3. Forgot password 3 4. The home page 4 5. Creating a profile
More informationIntroduction to Client Online. Factoring Guide
Introduction to Client Online Factoring Guide Contents Introduction 3 Preparing for Go live 3 If you have any questions 4 Logging In 5 Welcome Screen 6 Navigation 7 Navigation continued 8 Viewing Your
More informationeopf Release E Administrator Training Manual
eopf Release E Administrator Training Manual i The United States Office Of Personnel Management eopf Administrator Training Manual for eopf v5 eopf Version 4.1, July 2007, March 2008, March 2009; eopf
More informationHE Gateway User guide for colleges and universities
HE Gateway User guide for colleges and universities HE Gateway 1 Student Loans Company Ltd Contents Section 1 Definitions & Related Documents...3 Definitions... 3 Related Documents... 3 Section 2 Purpose
More informationaccount multiple solutions
Quick Start Guide 1 Our easy to use guide will get you up and running in no time! The guide will assist you with: Generating your Sage Pay login Navigation Creating contacts Creating system users Setting
More informationUCB erequest IIS Requestor - Quick Reference Guide
UCB erequest - CONTENTS 1 INTRODUCTION... 3 2 HOW TO REGISTER AND LOG-IN... 3 2.1 REGISTER TO RECEIVE AN EXTERNAL REQUESTOR USER ID AND PASSWORD... 3 2.2 LOGIN WITH USER ID AND PASSWORD... 5 3 HOW TO SUBMIT
More informationSecure Message Center User Guide
Secure Message Center User Guide Using the Department of Banking Secure Email Message Center 2 Receiving and Replying to Messages 3 Initiating New Messages 7 Using the Address Book 9 Managing Your Account
More information1 Introduction. 2 Logging into Webline
Version 1.1 Contents 1 Introduction... 3 2 Logging into Webline... 3 3 Client Details Standalone Products - Requesting Quotes... 6 4 Requesting Quotes... 7 4.1 Common Buttons... 7 4.2 Standalone Products...
More informationPaymentNet Federal Card Solutions Cardholder FAQs
PaymentNet Federal Card Solutions It s easy to find the answers to your questions about PaymentNet! June 2014 Frequently Asked Questions First Time Login How do I obtain my login information?... 2 How
More informationWebline offers intuitive Quote forms for a number of the markets most integral Insurance products. These include:
Version 1.1 Contents 1 Creating Quotes... 3 1.1.1 Term Assurance... 4 1.1.2 Business Protection... 7 1.1.3 Term Additions... 7 1.1.4 Whole of Life... 10 1.1.5 Multi Benefit... 11 1.1.6 Multi Policy...
More informationTIMS Web Getting Started Industry User Guide United States Department of the Interior Information Technology Division
TIMS Web Getting Started Industry User Guide United States Department of the Interior Information Technology Division August 2012 https://timsweb.bsee.gov Table of Contents Introduction... 1 What is TIMS
More informationINVESTOR PORTFOLIO SERVICE (IPS) ONLINE
INVESTOR PORTFOLIO SERVICE (IPS) online user guide HELPING HAND. It s important to keep a close eye on your investments, so we do all we can to lend a helping hand. That s why we ve put together this step-by-step
More informationBT Online Employer Easy User Guide. November 2010
BT Online Employer Easy User Guide November 2010 Contents I Introduction 3 Getting started 3 Register for BTOE 3 Login to BTOE 3 If you forget your password 4 Where to get help in BTOE? 4 Manage your BT
More informationE-Commerce Trading Firm Search & Maintenance
Exchange Fee System Tutorial Training Guide June, 2015 Global Operations Education 1 Contents Introduction... 4 Accessing EFS... 5 Security Requirements... 5 EFS Homepage... 6 Account Maintenance... 7
More informationThe United States Office Of Personnel Management eopf System Administrator Training Manual for eopf Version 4.0.
The United States Office Of Personnel Management eopf System Administrator Training Manual for eopf Version 4.0. Copyright 1994-2007 by Northrop Grumman. All rights reserved. Northrop Grumman, the Northrop
More informationPreviously mf online did not display the copy schedule document when reprinting. This problem has now been resolved.
4 June 2014 mf online Production Changes Implemented 30 May 2014 We are pleased to advise that we have implemented a number of changes and enhancements for mf online. Below is a detailed list of what has
More informationA Guide to using egas Lead Applicant
A Guide to using egas Lead Applicant egas Browsers and Browser Settings Logging In Passwords Navigation Principles Your Contact Details Tasks Overview Completing Tasks egas The Health and Care Research
More informationemobile Bulk Text User Guide Copyright Notice Copyright Phonovation Ltd
emobile Bulk Text User Guide Copyright Notice Copyright Phonovation Ltd Important Notice: The Information contained in this document is subject to change without notice and should not be construed as a
More informationKANSAS TRUCK ROUTING INTELLIGENT PERMITTING SYSTEM
KANSAS TRUCK ROUTING INTELLIGENT PERMITTING SYSTEM KS Company User Guide This user guide describes the operational procedures for K-TRIPS and the screens encountered by users during those procedures. Motor
More informationCypress Connexion HELP Guide www.cypressconnexion.com
Welcome to Cypress Connexion your one-stop-shop for accessing and managing your Cypress Communications account online, at your convenience. The following guide will provide you with helpful information
More informationdotgrants Annual Liquid Fuels Report Reference Manual
dotgrants Annual Liquid Fuels Report Reference Manual For assistance with completing the forms, call your District Municipal Services Rep. For assistance with dotgrants, please call (717) 783-2446 Annual
More informationFrequently Asked Questions
Frequently Asked Questions Development & Maintenance of Web Based Portal and MIS for Monitoring & Evaluation of Vocational Training Improvement Project Version 1.0 Help Desk: support.dget@wipro.com 0120
More informationRural Insurance Smallholders Online Product:
Rural Insurance Smallholders Online Product: User guide Rural Insurance agricultural and rural insurance specialists Tel: 0844 55 77 177 Fax: 01423 876 001 Email: enquiries@ruralinsurance.co.uk ruralinsurance.co.uk
More informationOnline Timesheets Guide for Contractors
Online Timesheets Guide for Contractors Table Of Contents 1. Welcome To Online Timesheets Page 2 2. Email Activation Page 2 3. Logging Onto The Online Timesheet Portal Page 2 4. Online Timesheet Portal
More informationBroker setup and Quote engine
Introduction Thank you for taking the time to read the Dayinsure Broker Guide. There are 2 Dayinsure products which are available to brokers : - Short Term Insurance : this facility allows drivers aged
More informationHull User Guide for Social Workers
Hull User Guide for Social Workers 1 2 Contents Page 3. The process of epep- who does what in the assessment 4. Logging into epep- how to access the website and get logged on. Also if you ve forgotten
More informationResource Online User Guide JUNE 2013
Resource Online User Guide JUNE 2013 CHASE PAYMENTECH SOLUTIONS MAKES NO WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, WITH REGARD TO THIS MATERIAL, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES
More informationOnline Payslip Self-Service User Guide. Midlands, Midwest and Northwest Payroll Regions
Online Payslip Self-Service User Guide Midlands, Midwest and Northwest Payroll Regions 1. Registration... 2 2. Activating your Online Payslip Account... 3 3. Logging In... 4 4. View Your Payslip... 5 4.1.
More informationIntelligent Office: Web Optimisation Guide. Published Date: 06/11/2015. Version: 3.3
Intelligent Office: Web Optimisation Guide Published Date: 06/11/2015 Version: 3.3 Table of Contents System Requirements:... 3 Introduction... 3 Difficulties Logging on to Intelligent Office (io)... 3
More informationScotia Bill Payment Remittance Reporting Service
Payment Services Getting Started Scotia Bill Payment Remittance Reporting Service July 2010 Table of Contents 1 Registration & Login...........................................................3 a. Your
More informationBAI online FAQs. Sound and Vision II A Broadcasting Funding Scheme. Version 1.0 23 rd January 2013
Sound and Vision II A Broadcasting Funding Scheme BAI online FAQs Version 1.0 23 rd January 2013 For all queries regarding this document, contact the BAI at: T: +353 1 6441200 E: systeminfo@bai.ie A: Broadcasting
More informationLEARNING RESOURCE CENTRE. Guide to Microsoft Office Online and One Drive
LEARNING RESOURCE CENTRE Guide to Microsoft Office Online and One Drive LEARNING RESOURCE CENTRE JULY 2015 Table of Contents Microsoft Office Online... 3 How to create folders... 6 How to change the document
More informationOSP User Guide. 1 P a g e
Online School Payments (OSP) User Guide February, 2014 OSP User Guide Table of Contents Overview...3 Site Information...3 Login to Portal...4 Activity Setup...6 OSP Activity Setup Form...6 Add Activity...7
More informationDaily Traffic Control Log
Daily Traffic Control Log User Instructions Name: FAP&A940/3.1 Property of Ford Motor Company GIS: 37.01 S+3T Proprietary Table of Contents Page IntrodUCTIon 3 SELECTING A LANGUAGE 4 1. RegisterING a DealershIP
More informationSolvency II- Forward Looking Assessment of Own Risks (FLAOR) Online Reporting System User Manual Disclaimer
Solvency II- Forward Looking Assessment of Own Risks (FLAOR) Online Reporting System User Manual Disclaimer The guidance in this document is correct at date of publication. The Central Bank regularly issues
More informationThe United States Office Of Personnel Management eopf Human Resources Specialist Training Manual for eopf Version 4.0.
The United States Office Of Personnel Management eopf Human Resources Specialist Training Manual for eopf Version 4.0. Copyright 1994-2007 by Northrop Grumman. All rights reserved. Northrop Grumman, the
More informationRoyal Holloway, University of London Online Purchasing Card Manual
Royal Holloway, University of London Online Purchasing Card Manual 1 General Information... 3 1.1 About Purchasing Cards... 3 1.2 Use of Purchasing Cards at Royal Holloway Outlets... 3 1.3 Purchase of
More informationVodafone Bulk Text. User Guide. Copyright Notice. Copyright Phonovation Ltd
Vodafone Bulk Text User Guide Copyright Notice Copyright Phonovation Ltd Important Notice: The Information contained in this document is subject to change without notice and should not be construed as
More informationPDF Bookmarks Help Page: When clicking on a Bookmark and Nothing Happens (or sometimes 'File Not Found' Error)
PDF Bookmarks Help Page: When clicking on a Bookmark and Nothing Happens (or sometimes 'File Not Found' Error) Causes: Part 1: Acrobat or Adobe Reader has not been enabled to display PDFs in your Browser.
More informatione@syfile TM Employer USER GUIDE
e e@syfile Employer User Guide e@syfile Employer User Guide e@syfile Employer User Guide e@syfile Employer User Guide 2012 e@syfi e@syfile TM Employer USER GUIDE MAY 2012 I r User Guide e@syfile Employer
More informationBasic ebusiness Banking User Guide
Basic ebusiness Banking User Guide 1 Welcome: Welcome to Chemical Bank s ebusiness Banking system. With ebusiness Banking, you can access your accounts 24-hours a day, seven days a week; anywhere an Internet
More informationOptum Patient Portal. 70 Royal Little Drive. Providence, RI 02904. Copyright 2002-2013 Optum. All rights reserved. Updated: 3/7/13
Optum Patient Portal 70 Royal Little Drive Providence, RI 02904 Copyright 2002-2013 Optum. All rights reserved. Updated: 3/7/13 Table of Contents 1 Patient Portal Activation...1 1.1 Pre-register a Patient...1
More informationInfoview XIR3. User Guide. 1 of 20
Infoview XIR3 User Guide 1 of 20 1. WHAT IS INFOVIEW?...3 2. LOGGING IN TO INFOVIEW...4 3. NAVIGATING THE INFOVIEW ENVIRONMENT...5 3.1. Home Page... 5 3.2. The Header Panel... 5 3.3. Workspace Panel...
More informationAccess your Insurance Agent s web site using the URL the agency has provided you. Click on the Service 24/7 Link.
1 Access your Insurance Agent s web site using the URL the agency has provided you. Click on the Service 24/7 Link. You will need to enter your Email Address and Password assigned to you by your Agent.
More informationCUSTOMER PORTAL USER GUIDE FEBRUARY 2007
CUSTOMER PORTAL USER GUIDE FEBRUARY 2007 CONTENTS INTRODUCTION 1. Access to the system 2. Case Management 2.1 Create a case 2.2 Review & Access existing cases 2.3 Update a Case 2.4 Resolve and Close a
More informationFrequently Asked Questions About Applying for a Job at. Georgia Transmission Corporation
Frequently Asked Questions About Applying for a Job at Georgia Transmission Corporation Searching/Reviewing Jobs What if the system returns no results when I do a keyword search or select a specific job
More informationBLACKBOARD BASICS for ONLINE CLASSES & Classes with Online Components
BLACKBOARD BASICS for ONLINE CLASSES & Classes with Online Components Full up-to-date information can be found online beginning at: http://www.saddleback.edu/de/ Video instructions for Blackboard are online
More informationmid phase ii Policyholder Information Pack
mid phase ii Policyholder Information Pack [Contents] [3] Introduction Background to the Motor Insurance Database (MID) MID Phase II UK Legislation [4] Requirements of MID Phase II Policy Information Vehicle
More informationISR Mark IV Modified Property & General Liability Insurance
ISR Mark IV Modified Property & General Liability Insurance The Hive User Guide Property Insurance Stronghold For Warehousing & Wholesaling Businesses Adept For Professional Offices Domain For Property
More informationEXPRESSPATH PROVIDER PORTAL USER GUIDE AUGUST 2013
EXPRESSPATH PROVIDER PORTAL USER GUIDE AUGUST 2013 2013-2020 Express Scripts, Inc. All rights reserved. No part of this publication may be reproduced or transmitted in any form or by any means, electronic
More informationOnline School Payments (OSP) User Guide
Online School Payments (OSP) User Guide November, 2013 OSP User Guide Table of Contents Overview...3 Site Information...3 Login to Portal...4 Activity Setup...6 OSP Activity Setup Form...6 Add Activity...7
More informationCONTRACT MANAGEMENT SYSTEM USER S GUIDE VERSION 2.7 (REVISED JULY 2012)
CONTRACT MANAGEMENT SYSTEM USER S GUIDE VERSION 2.7 (REVISED JULY 2012) VERSION 2.6 (REVISED APRIL 2012)... I INTRODUCTION... 5 Helpful Hints... 5 Pop-Up Blockers... 5 Users... 6 CPUC Staff Administrator...
More informationJob Seeker Guide Step by Step
Job Seeker Guide Step by Step EDJOIN is a free, web-based application for any person who wishes to apply for jobs posted on EDJOIN. To apply for a job on EDJOIN, you only need to follow the steps outlined
More informationHow to use MyView. Clergy users manual
How to use MyView Clergy users manual How to use MyView Clergy users manual Contents Logging in to MyView for the first time... 1 Logging in to MyView... 4 The Dashboard... 5 Bank Details... 6 To view
More informationOnline Statements. About this guide. Important information
Online Statements About this guide This guide shows you how to: View online statements, including CommBiz Activity Statements (Billing summaries) and online statements for Transaction Accounts, Credit
More informationConferences & Events WPM Education 4.1.7
Conferences & Events WPM Education 4.1.7 Version: 1.5 Date: 16/04/2015 Contents Conferences & Events Administration Area... 1 Creating a New Event... 2 Copying Events... 2 Step by Step Guide... 3 Create
More informationExternal End User Training Guide: Secure Email Extract
External End User Training Guide: Secure Email Extract Version 6 August 12, 2013 Prepared by 7/29/2013: Kris Chromey, Training Coordinator Michelle Tuscher, Vault Implementation Coordinator Edited for
More informationQUICK GUIDE TO THE PORT STEPHENS COUNCIL CONTRACTOR MANAGEMENT SYSTEM
QUICK GUIDE TO THE PORT STEPHENS COUNCIL CONTRACTOR MANAGEMENT SYSTEM Port Stephens Council uses two separate systems to gather contractor information. These two systems are CIMS and SitePass, and require
More informationContents. Accessing Compensation Reports Generating Compensation Reports. Saving PDF Reports after Viewing Printing PDF Reports
Broker Compensation Reports Online Contents Accessing Compensation Reports Generating Compensation Reports PDF o o Excel o o o Saving PDF Reports after Viewing Printing PDF Reports Exporting Reports to
More informationVodafone Email Plus. User Guide for Windows Mobile
Vodafone Email Plus User Guide for Windows Mobile 1 Table of Contents 1 INTRODUCTION... 4 2 INSTALLING VODAFONE EMAIL PLUS... 4 2.1 SETUP BY USING THE VODAFONE EMAIL PLUS ICON...5 2.2 SETUP BY DOWNLOADING
More informationonecard Smart Data OnLine Getting Started Guide for Program Administrators
Smart Data OnLine Getting Started Guide for Program Administrators Table of contents Introduction 3 Login 4 Company site configuration 6 Set-up Tasks 7 Creating a reporting structure 9 Cost allocation
More informationThe Welcome screen displays each time you log on to PaymentNet; it serves as your starting point or home screen.
PaymentNet Cardholder Quick Reference Card Corporate Card ffwelcome to PaymentNet The Welcome screen displays each time you log on to PaymentNet; it serves as your starting point or home screen. PaymentNet
More informationMacquarie online banking guide. Macquarie Cash Management Account
Macquarie online banking guide Macquarie Cash Management Account Contents Welcome Accessing online banking for the first time Home 3 Managing your profile 4 Managing your accounts 5 Transaction history
More informationWayland Student & Adjunct Email Account Instructions
Wayland Student & Adjunct Email Account Instructions Wayland Baptist University (WBU) provides email accounts to students and adjunct professors. These email accounts are an official form of communication
More informationDoes the GC have an online document management solution?
This FAQ contains: Web File Services definition Access web file services Create a WFS folder Upload a document Email a link to a document folder Create WFS subscription Cancel existing subscription Create
More informationBulkSMS Text Messenger Product Manual
BulkSMS Text Messenger Product Manual 1. Installing the software 1.1. Download the BulkSMS Text Messenger Go to www.bulksms.com and choose your country. process. Click on products on the top menu and select
More informationSecure File Transfer Guest User Guide Updated: 5/8/14
Secure File Transfer Guest User Guide Updated: 5/8/14 TABLE OF CONTENTS INTRODUCTION... 3 ACCESS SECURE FILE TRANSFER TOOL... 3 REGISTRATION... 4 SELF REGISTERING... 4 REGISTER VIA AN INVITATION SENT BY
More informationFor further support information, refer to the Help Resources appendix. To comment on the documentation, send an email to support@tk20.com.
Technical Support and Product Information tk20.com Tk20 Corporate Headquarters 10801 MoPac Expressway, Suite 740, Austin, Texas 78759 USA Tel: 512-401-2000 For further support information, refer to the
More informationNovo Nordisk Secure File Transfer User Guide
hehe Novo Nordisk Secure File Transfer User Guide Table of Contents 1. Purpose of this document... 2 2. Getting Access... 2 3. Installing the Upload/Download Wizard (first time only)... 2 4. Uploading
More informationCox Business Premium Online Backup USER'S GUIDE. Cox Business VERSION 1.0
Cox Business Premium Online Backup USER'S GUIDE Cox Business VERSION 1.0 Table of Contents ABOUT THIS GUIDE... 4 DOWNLOADING COX BUSINESS PREMIUM ONLINE BACKUP... 5 INSTALLING COX BUSINESS PREMIUM ONLINE
More informationINROADS, INC. TRAINING AND DEVELOPMENT. Intern E- Learning Guide 2012 (rev. 4.2012)
INROADS, INC. TRAINING AND DEVELOPMENT Intern E- Learning Guide 2012 (rev. 4.2012) 1 Introduction Welcome to another valuable piece of your INROADS development experience, e learning! If you are unfamiliar
More informationHow to Register or Update Contacts on Sage Software Online
How to Register or Update Contacts on Sage Software Online Getting Started: To use Sage Software Online, you must be an authorized contact at a company with an active maintenance and support agreement
More informationLIBRARY MEMBER USER GUIDE
LIBRARY MEMBER USER GUIDE CONTENTS PAGE Part 1) How to create a new account... 2 Part 2) How to checkout a magazine issue... 4 Part 3) How to download Zinio Reader 4... 10 a) For your PC... 10 b) For your
More informationCognos 10 Getting Started with Internet Explorer and Windows 7
Browser/Windows Settings There are several Internet Explorer browser settings required for running reports in Cognos. This document will describe specifically how to set those in Internet Explorer 9 and
More informationB&NES Web Recruitment User guide for Applicants
B&NES Web Recruitment User guide for Applicants Bath and North East Somerset The place to live, work and visit Contents Getting Started... 3 Introduction... 3 How to view current vacancies... 4 How to
More informationStrategic Asset Tracking System User Guide
Strategic Asset Tracking System User Guide Contents 1 Overview 2 Web Application 2.1 Logging In 2.2 Navigation 2.3 Assets 2.3.1 Favorites 2.3.3 Purchasing 2.3.4 User Fields 2.3.5 History 2.3.6 Import Data
More informationBGL Client Centre Set up Instructions
BGL Client Centre Set up Instructions What is the BGL Client Centre? The BGL Client Centre provides you with a direct connection to BGL. At the Client Centre you can: View your client details Log a support
More informationNYS OCFS CMS Contractor Manual
NYS OCFS CMS Contractor Manual C O N T E N T S CHAPTER 1... 1-1 Chapter 1: Introduction to the Contract Management System... 1-2 CHAPTER 2... 2-1 Accessing the Contract Management System... 2-2 Shortcuts
More informationUser Manual. Version 1.0.0.0. Yeastar Technology Co., Ltd.
User Manual Version 1.0.0.0 Yeastar Technology Co., Ltd. Table of Contents 1 Introduction 3 2 Installing MySMS Software 4 3 Managing MySMS 9 3.1 Accessing MySMS 9 3.2 Multi-User Accounts 10 3.3 Managing
More informationUser Guide. Thames Underwriting Limited
User Guide for Thames Underwriting Limited This user guide is designed to help you transact business with the Insurance Administrators via the online Insurance Trading system. For further assistance please
More informationUser Guide Manufacturer
User Guide Manufacturer Page 1 of 18 Document control Change control table: Version Description Release date Reason for change Reviewer 2.6 Manufacturer User Guide 2.6.1 Manufacturer User Guide 2.7 Manufacturer
More informationCitrix Client Install Instructions
Citrix Client Install Instructions If you are using Citrix remotely, Information Technology Services recommends updating Citrix client to the newest version available online. You must be an administrator
More informationTelstra Wholesale Digital Certificates
Telstra Wholesale Digital Certificates LinxOnline User Guide Issue Number 2, 31 July 2007 Version 2, 31 July 2007 TW Digital Certificate Management User Guide Copyright 2007, Telstra Corporation Limited.
More informationDIRECT ADMISSIONS SYSTEM
1/24/2013 UNIVERSITY OF GLASGOW DIRECT ADMISSIONS SYSTEM Postgraduate Taught Application User Guide Online Application Guide Table of Contents Introduction... 1 Technical support... 1 1. Creating your
More informationecall Help Table of contents Status: July 2013
ecall Help Status: July 2013 Table of contents 1. The structure and navigation elements of ecall... 2 1.1 Main Navigation... 2 1.2 The Menu... 2 1.3 Menu sub-items... 3 1.4 Help... 3 1.5 Mandatory fields...
More informationHow To Create An Overseas Telegraphic Transfer
VELOCITY@OCBC 2.0 BUSINESS INTERNET BANKING USER GUIDE 1 of 131 1 Contents 1. Log in to Velocity@ocbc 2.0 4 2. View Trade Finance portfolio 12 3. View and download a bank statement 15 4. Create a Letter
More informationNEW USER REGISTRATION AND EMAIL VERIFICATION
NEW USER REGISTRATION AND EMAIL VERIFICATION The Children s Treatment (CT) or Residential Treatment (RT) organization must have an assigned Departmental Vendor Number (DVN), a PIN number issued to the
More informationTable of Contents 1. Contents...1
Table of Contents 1. Contents...1 1.1 Introduction/Getting Started...1 1.1.1 Creating an Account...1 1.1.2 Logging In...2 1.1.3 Forgotten Password...2 1.1.4 Creating a New Project...3 1.2 My Projects...3
More informationLEARNING MANAGEMENT SYSTEM User Manual
LEARNING MANAGEMENT SYSTEM User Manual Social Work Workforce Development Training Team updated 07-01-15 2 CONTENTS FORGOTTEN PASSWORD... 8 PERSONAL DETAILS... 11 Forename, Surname and Email... 11 Equal
More informationHOW TO USE OIT EMAIL VIA THE WEB
HOW TO USE OIT EMAIL VIA THE WEB A) Logging into your MyOIT account which includes your email account 1) Open a browser such as Firefox, Chrome or Safari. Please do not use Internet Explorer. 2) In the
More informationSATURN WEB USER GUIDE: Spread Betting
SATURN Web SATURN WEB USER GUIDE: Spread Betting Spread Co Ltd, Argyle House, Joel Street, Northwood Hills, London, HA6 1NW, United Kingdom Tel: (44) (0)1923 832 600 Fax: (44) (0)1923 845 308 E-mail: cs@spreadco.com
More informationADA Applicant Business Process Guide
Objectives ADA Applicant Business Process Guide The purpose of this document is to give you an understanding of how to apply and maintain an applicant account at the American Dental Association (ADA).
More informationJCT ON DEMAND User Guide
User Guide ACCESSING 3 CONDITIONAL QUESTIONS 23 FIND YOUR CONTRACT 5 PAGE NUMBERS 24 STARTING A CONTRACT 11 MANDATORY QUESTIONS 25 Fast forward and next buttons 12 INTERVIEW SUMMARY 26 Invalid text or
More informationMitigation Planning Portal MPP Reporting System
Mitigation Planning Portal MPP Reporting System Updated: 7/13/2015 Introduction Access the MPP Reporting System by clicking on the Reports tab and clicking the Launch button. Within the system, you can
More information