IT STAFFING SERVICES SOLICITATION UNDER DEPARTMENT OF INFORMATION RESOURCES IT STAFF AUGMENTATION CONTRACT (ITSAC) FORM C WORKER REQUIREMENTS GRID SHEET Solicitation Number: 40515P1625R NTE RATE: $106.02 ITSAC Level Description: Business Analyst 3 ITSAC Technology Type: Emerging (This is Page 1 of the Worker Resume) Worker Name (Required): Minimum Requirements: Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will not be considered for this opportunity and the resume will not be submitted to the customer. Years (Required, leave no blanks) Years Skills/Experience Vendor Comments (as applicable) 15 8 Support design, development, and implementation of automated processes for gathering, populating, and maintaining CMDB data. 15 8 Reconcile the CMDB data when exceptions are noted between CMDB, discovery information, and other authoritative production data repositories. 15 8 Produce and execute a plan for implementing the Configuration Management processes. 10 8 Ability to develop SQL queries and reports for management on KPIs to improve the process effectiveness, efficiency, and data accuracy. 15 8 Experience in hardware and software asset and configuration management as well as knowledge of IT service management processes. 15 8 Experience with FrontRange HEAT, ServiceNow, BMC Atrium, and BMC Remedy ITSM or a similar industry solution. 15 8 Familiar with any of the following: discovery products including Microsoft SCCM, BMC Software Asset Management; reconciliation of discovery data in BMC CMDB environment; and integration of discovery solutions with CMDB or a similar industry solution.. 15 8 Knowledge of MS SQL, query-writing, reporting tools (ie: Crystal Reports, BIRT, or a similar industry solution) relational databases. 15 8 Candidates must have excellent organizational, communication, and problem solving skills. Candidates should have proven understanding of IT business needs and knowledge of IT industry standard best practices. Various Projects throughout career Preferences: Years (Optional) Years Skill/Experience Vendor Comments (as applicable) 10 8 The ideal candidate will hold ITIL Foundation v3.0 certification and have applied ITIL Foundation certified knowledge of real-world environments in both the Service Management focus area and have experience implementing a CMDB in a customer environment. NOTE: ONLY INCLUDE THE INFORMATION REQUESTED ON THIS FORM. DO NOT INCLUDE ADDITIONAL INFORMATION. DO NOT MODIFY THE INFORMATION IN THE SHADED AREAS. 1
P. O. Box 340940 Austin, TX 78734 (512) 328-4448 FAX (512) 328-1696 email: info@nhrg.com Professional Search Consultants Contract Programming On-Site Recruiting SUMMARY 15+ years of experience in implementing Business Service Management (BSM) and IT Service Management (ITSM) solutions that include applying leading methodologies (ITIL, PMI, PMLC, SOA and others) to achieve outstanding results. 15 years designing and implementing Configuration Management Database (CMDB) ITIL: Foundation certified EXPERIENCE National Finance Center (USDA) 2/13 Present Principal Solutions Consultant Lead a team of developers, analysts, and engineers in the design, implementation and migration of the BSM infrastructure at NFC and its agencies. Establish procedures and policies for NFC s change and configuration management. Establish and implement NFC s official Configuration Management Database (CMDB). Lead the business transformations of multiple groups at the NFC and USDA. Develop and implement ITSM solutions for NFC and internal and external customers. RightStar Systems Inc. 4/12 1/13 Infrastructure Solutions Consultant Developed and implemented IT Systems Management processes and applications at the Department of Defense agencies in Washington DC. Designed and implemented change management, Configuration Management Database (CMDB), and discovery tools. Implemented BSM solutions utilizing BMC, IBM, and HP tools and technologies. Department of Information Resources (DIR)/Capgemini, Austin, Texas 12/11 4/12 IT Solutions Consultant/Project Manager Planned, budgeted, resource managed, and implemented a BSM and Data Center solution for the State of Texas. Led a team of engineers that established a new primary and backup data center. Developed and established several ITIL processes and procedures. Implemented several tools and technologies utilizing BMC, HP and Xerox products. Coordinated Capgemini resources in U.S., England and France. National Finance Center (USDA) 1/11 11/11 Sr. Solutions Engineer/Project Manager Led a team of engineers in a series of Infrastructure upgrades to the environment. Secret clearance required. Developed implementation plan for all activities including security, networking, and OS projects. Developed team goals and objectives for all phases of the project and reported to CIO. 2
North Atlantic Treaty Organization (NATO) 6/09 1/11 Sr. Systems Engineer Provided leadership to a team of engineers implementing an ITSM solution that integrates into a multinational architecture. Position required a NATO Secret clearance. Migrated existing legacy Remedy environment to ITSM 7.6 suite including Configuration Management Database (CMDB 7.5). Implemented discovery solution at NATO using BMC s ADDM as the primary tool. CACI General Dynamics 10/08 5/09 Solutions Engineer Implemented an ITSM solution in a mission critical military enterprise environment using the latest virtualization, high availability and fault-tolerant methods. Project involved meeting green computing standards. A DOD Secret clearance was required. Led team of consultants with expertise to implement an enterprise wide ITIL solution. Designed integration utilizing BMC s Remedy ITSM 7 and U.S.A.F. CITS application via Citrix. Perot Systems 1/08 10/08 ITSM Consultant/Project Manager Led a team of architects and developers with the primary goal of implementing an integrated ITSM solution utilizing Perot Systems OPAS application based on BMC Remedy s 7.1 suites of applications including their enterprise Configuration Management Database (CMDB). Identified, evaluated and recommended improvements to processes and technology solutions. Provided expertise in design, implementation, and rollout of service management technologies. Innodata-Isogen 7/07 1/08 Senior Solutions Manager Developed a comprehensive ITSM practice that extended ITIL methodology into an existing traditional XML Content Management Solution consulting practice. Managed and integrated ITSM processes into the various CMS silos. Designed an ITSM framework that supported the ITIL services practice. Managed relationships with several vendors such as Wipro, IBM, and others. Sony Pictures 3/07 7/07 IT Solutions Engineer/Financial Analysts Managed, designed, and implemented an IT Service Management (ITSM) messaging solution that involved integrating the company wide messaging system with BMC Remedy s ITSM suite of applications. Designed migration of Lotus Notes to Microsoft.Net and Microsoft Exchange that included requirements definition, functional and technical design, vendor selection and implementation. Held weekly IT budget meetings with Sony CFO of America and Japan. Safeway Inc. 6/06 3/07 IT Project Manager/Developer Led a team of consultants implementing an ITSM solution based on ITIL methodology including the deployment of discovery and a Configuration Management Database (CMDB) Led a functional team across a matrix organization that designed the requirements for the CMDB, Change, Configuration, and Release processes. Installed and configured BMC s Topology Discovery software. 3
Kaiser Permanente 8/05 6/06 ITIL Solutions Consultant/Project Manager Led a team of engineers implementing Information Technology Infrastructure Library (ITIL) version 2. Solution included complying with Kaiser s SOX and HIPAA initiatives. Installed and configured EMC s Nlayers tool to discover and map Kaiser s Datacenters. Developed project plans, budget, resource allocation, risks and mitigation plans. Supported the implementation of a worldwide initiative to link various Health Agencies. IBM CORPORATION (Tivoli Systems) 8/99 8/05 Sr. Solutions Engineer/SWAT Team Manager Led a cross functional, engineering SWAT team from IBM s software division of Websphere, DB2, Tivoli, and Lotus Notes to solve customer s critical situations worldwide. Integrated Tivoli ITIL solutions with BMC Remedy and Peregrine Asset Management. Implemented solutions involving Java, Web Services, J2EE, and Websphere technology. Traveled worldwide implementing solutions in Fortune 20 corporations. Dell Computer Corporation 9/97 8/99 Solutions Manager/Systems Management Engineer Team lead Created and managed a systems management engineering group within Dell Computers that led to corporate wide implementation of system management software standards. Developed the use of systems management mythologies using various SME applications in all of Dell s IT servers and desktops in order to provide a more reliable tracking system within IT. EDUCATION Bachelor of Business Management St. Edwards University - Austin, Texas CLEARANCES Secret Clearance agency (Department of Defense): Secret Clearance agency (NATO) CERTIFICATIONS AND TRAINING Project Management Professional (PMP) Health Care: HIPAA certified, PMS, EMR, and Health Information Exchange. BMC: Remedy AR System 8.1, ITSM, KM, SRM, Analytics, ADDM, Atrium. PeopleSoft: Supplier Relationship Management. SAP: Crystal Server, Business Intelligence, SRM 7.0, SRM 5, Net weaver, SAP R/3, SAP Analytics. IBM: Tivoli, IBM Discovery products, Identity Manager, Languages: Java, Perl, XML, J2EE, SQL HP Products: Open View Service Management; Microsoft: SCCM, SharePoint server, Project server, Visual Studio, MS Office 365 ITIL: Foundation certified VMware: vsphere, Fusion, Workstation Service Now IT Service Automation, Discovery 4
IT STAFFING SERVICES SOLICITATION UNDER DEPARTMENT OF INFORMATION RESOURCES IT STAFF AUGMENTATION CONTRACT (ITSAC) FORM B WORKER REFERENCE FORM Solicitation Number: 40515P1625R NTE RATE: $106.02 ITSAC Level Description: Business Analyst 3 ITSAC Technology Type: Emerging Worker Name (Required): Chris Doble Change Manager CACI Phone Number (Required include area code): 949-533-5346 Peer Co-Worker X Supervisor Justin Bennett ITSM Developer National Finance Center (USDA) Phone Number (Required include area code): 303-668-0130 Peer X Co-Worker Supervisor Vincent Bailey Solutions Consultant Eastern Distributing Phone Number (Required include area code): 512-731-5121 X Peer Co-Worker Supervisor NOTE: ONLY INCLUDE THE INFORMATION REQUESTED ON THIS FORM. DO NOT INCLUDE ADDITIONAL INFORMATION. 5