SEAMLESS DATA PUMP. Out-of-the-box, and across the cloud, real-time secure data and event level integration

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1 SEAMLESS DATA PUMP Out-of-the-box, and across the cloud, real-time secure data and event level integration Seamless Technologies data pumps accelerate new or existing CMDB / CMS deployments and reduce time to value of IT Operations and DevOps projects and thus enable ITSM ITIL processes, Software License Management, and Service Impact Management. Seamless products shift the focus from, what configuration management process do I use and how do I map, load, normalize, reconcile and maintain the CMDB, to how do I want to use the data in the end-to-end CMDB / CMS system. This approach to CMDB Configuration automation enables dependency mapping for service model creation, and is different in approach in that the relationship maps are built in the CMDB from data in the customer s existing IT tools (SCCM, OpenView, TADDM, etc), which can be complementary to dynamic discovery tools, or standalone, depending on your maturity and needs. SEAMLESS DATA PUMP SYNCHRONIZES YOUR CMDB The Hurdle CMDBs are designed to bring a cohesive information foundation to support and unify a wide range of ITIL processes and IT tasks, ranging from compliance services, to governance, self-service provisioning, service desk, to change management to IT infrastructure optimization. While the use cases (cloud, DevOps, ITILv3, ITSSM, ITSM, ITOM, ITBM) for CMDB/CMS continues to grow, many deployments are still struggling with a number of foundational hurdles. Effective process automation for loading and normalizing information from multiple management data repositories (MDRs) into a CMDB/CMS remains one of the very top technical challenges in current deployments, and this is exactly what Seamless products address. Seamless Approach SEAMLESS DATA PUMP addresses the challenge of current deployment issues by automatically populating, reporting, relating, synchronizing and maintaining (high) volumes of data from various enterprise management tools with your CMDB / CMS systems to create a service model automatically. The product supports multiple vendor (brand) configuration sources and end-to-end ITIL use cases based on a single metadata model. The out-of-the-box, pre-mapped solution reduces any dependency on technical resources to understand the configuration data structure, the configuration data s relative value, integration protocols, and the CMDB access, reconciliation and relationship model. SEAMLESS DATA PUMP minimizes the complexity of CMDB CI configuration management processes, through ITIL process automation. Our approach leverages existing investments to build and maintain the CMDB / CMS, automatically. Our gold-star global support saves labor by providing automatic updates of Seamless products to match the manufacturer s changes, for example when the CMDB version changes, and allows that labor to be used for more business projects. Accelerate New Environment Acquisition Service Providers who need to quickly onboard new BPO customers know firsthand the business value of Seamless products. Seamless solution reduces the complexity of the service delivery process and standardizes the on boarding process by rapidly discovering the BPO customer s hardware and software assets to be managed and provides detailed information of the assets such as manufacturer, OS, version, model, serial number, etc. which results in increased IT efficiency and revenue, a true accelerated process time to business value.

2 SIMPLIFY, INTEGRATE & AUTOMATE Seamless products take less than one day to implement and once installed into production take 45 minutes to show value compared to alternate enterprise discovery tools which may take up to 2-6 months to plan, build, test and implement. Simplify Automatically combine custom data in spreadsheets and databases with discovered data, and/or with data from third party tools, like VMware, Altiris, nlyte, IBM Tivoli, HP ucmdb,.net, Collabnet, or Microsoft System Center Configuration Management (SCCM) into a CMDB Normalize the automated collection of software inuse in the CMDB by automatically creating a singular normalized list of software assets Implement documented, predefined and automated ITIL configuration management processes: build a CMDB in a week and maintain it without adding headcount Remove 99.9% of the internal maintenance and support of the CMDB Reduce security risks & save time by requiring fewer than 10 new system logins for the enterprise Integrate Enable ITIL process automation use cases for Incident, Service Impact Management, DevOps, Change Drift Management, SLA and Configuration management Verify compatibility and data level integration with classic enterprise discovery tools such as ADDM / DDM / TADDM Service Model Unification: Use a single service model shared across ITSM, ITBM, or BSM, and Event Management to power a) Provisioning, Compliance / Change Drift tracking in a Cloud, b) Service Management Platform Tracking, c) Service Impact Management strategies, d) data center capacity to support provisioning Continuously synchronize or federate on premise data with Cloud based CMDBs for secure, real-time performance SaaS, Secure Environment, and Cloud Ready: leverage the asset and event data within your service delivery processes across a data center floor, firewall or cloud boundary Leverage development, test and production data to enable traceability matrices from a single model Automate Automate the ITIL configuration management process; populate a CMDB with real-time data, CIs, relationships and attributes from master data Automate the process to define, populate and maintain data in a CMDB securely Get real-time capacity information about the data center capacity at the time of service request Automatically enable Agile use cases for quality reporting on continuous deployment, continuous integration (DevOps) processes, thus allowing full traceability matrix use; operations to test to development SEAMLESS DATA PUMP FEATURE RICH BENEFITS Customizable Data Mapping Provides a rich set of default mapping and customizable configuration files for the user to map source database entries to the BMC Atrium CMDB, HP ucmdb, or Relational Database Management Systems (RDBMS) Ability to easily attach to any data source Pre-mapped for 20 leading vendor data sources, and universal capability for custom DB s,.xls, XML and flat files Quality of Data Elimination and/or Reduction of redundant / duplicate data in the Atrium CMDB, appear in real-time Global Support One number to call for troubleshooting, or support when a MDR or CMDB vendor cycles their code base

3 SEAMLESS DATA PUMP CONFIGURATION AUTOMATED, PRE-MAPPED, LOADING OF 3RD PARTY ASSET CONFIGURATION DATA INTO THE CMDB SEAMLESS DATA PUMP PRE-MAPPED COMPATIBILITY SEAMLESS DATA PUMP UNIVERSAL COMPATIBILITY STORAGE NetApp SANscreen HP SE NetApp OSI NETWORK ELEMENTS HP BSAE / NA HP NNM IBM TADDM Cisco NCM Cisco RME Vital QIP CMDBS HP ucmdb BMC Atrium CA CMDB DESKTOPS Microsoft SCCM IBM TADDM SERVERS Microsoft SCCM Microsoft SCOM IBM TADDM HP BSAE / SA VMware ESX Symantec Altiris nlyte MOBILE DEVICES BlackBerry BBES SERVERS STORAGE DESKTOPS NETWORK ELEMENTS MOBILE DEVICES CMDBS SEAMLESS DATA PUMP Mapping Configuration Normalization High Speed FLAT FILE CSV, XLS, XML 3RD PARTY DATABASE ODBC / JDBC ANY ASSET DATA REPOSITORY Software License Management CMDB Service Model Asset Management Microsoft HP Blackberry Cisco IBM VMware Universal Symantec nlyte SEAMLESS DATA PUMP COMPATIBILITY System Center Configuration Manager (SCCM) System Center Operations Manager (OpsMgr) Network Automation (NA) Network Node Manager (NNM) Server Automation (SA) Business Service Automation Essentials (BSAE for SA/NA) Storage Essentials (SE) Enterprise Server (BBES) Network Compliance Manager (NCM) Resource Manager Essentials (RME) Tivoli Application Dependency Discovery Manager (TADDM) VM Management (VMware ESX) Universal (XML, JDBC, ODBC, flat files) Symantec Altiris ITSM Data Center Infrastructure Management (DCIM) } BMC CLOUD Cloud-Lifecycle Management Self Service Portfolio SAAS SERVICE DESKS BEST PRACTICE MAPPING OF CIs AND RELATIONSHIPS IN THE CMDB Atrium CMDB HP ucmdb RDBMS Relational Database Management Systems SERVICES AVAILABLE CMDB QuickStart, Advanced define, build, populate, normalize, and reconcile CMDB data CMDB 360 health checks, training, operations and maintenance of CMDB / CMS system CMDB BPO, Admin CMDB-as-a-Seamless-Service to the business HOW TO BUY To purchase a Seamless Product please contact us at ext 2028 or us at [email protected]. We can also be reached on the web at Seamless is headquartered in Morristown, NJ.

4 SEAMLESS TECHNOLOGIES, INC. Seamless Technologies, Inc. is a software manufacturer and solutions provider specializing in data center automation and cloud computing solutions for enterprises, government, organizations, and service providers. We provide vertically integrated solutions using SEAMLESS DATA PUMP products, third party software, and Seamless customizations to increase IT service quality and reduce costs and complexity of IT organizations. Based on Seamless fifteen year history, we have helped customers transform IT groups within enterprise customers into managed service providers within the business. We help customers plan, design, implement, and manage deployment of solutions to their optimal advantage. We ensure high quality delivery is adopted by your organization and meets the financial requirements of the IT investment. How Seamless Can Help CLOUD IaaS private cloud, asset reuse PaaS, Private cloud, asset reuse Management and Orchestration of converged hardware END TO END APPLICATION LIFECYCLE Discovery and Virtualization of applications Operations Management Strategy Assessment / Single Pane of Glass OPERATIONS IMPROVEMENT Operations Automation - Incident/Change (CLIP) or Provisioning Automation Configuration Management Process Integration / STRATEGY Maturity and Capability Assessment Cloud Solution Design Cloud Service Definition Workshop Blue prints & Roadmap Day 2 Consulting; adoption management ITIL ACCELERATORS Event Integration Data Integration Process Integration Cloud Map Integration CMDB design For more information on any of our products or services, please [email protected] or visit us at 35 Airport Road, Morristown, NJ Tel Copyright Seamless Technologies, Inc. All rights reserved. STI_DATA_PUMP_BROCHURE_102012

5 SEAMLESS DATA PUMP INSTALLATION REQUIREMENTS MATRIX Seamless Technologies data pumps accelerate new or existing CMDB/CMS deployments and reduce time to value of IT Operations and DevOps projects and thus enable ITSM ITIL processes, Software License Management, and Service Impact Management. Our products take less than one day to implement and once installed into production take 45 minutes to show value compared to alternate enterprise discovery tools which may take up to 2-6 months to plan, build, test and implement. INSTALLATION REQUIREMENTS MATRIX Data Pump for BMC Atrium CMDB, RDBMS, HP ucmdb, Prerequisites / Version Support Supported Platforms / Databases MICROSOFT System Center Configuration Manager (SCCM 2007, 2012 or SMS 2003) System Center Operations Manager (OpsMgr 2007 R2 or 2012) to SCCM / SMS database to OpsMgr database 7.5, 7.5.x, 7.6, 7.6.x, BMC Definitive Software Library (Optional) 7.5, 7.5.x, 7.6, 7.6.x, Networking Automation (NA 7.x) 1.4 or later 2.0/2.1, 7.5, 7.6,. Remedy ITSM 7.x Network Node Manager (NNMI 9.x & up with SDK API) 1.5 or later to NNMi 7.5, 7.6x, BMC Remedy 7.x,7.6x (Red Hat ES) Server Automation (SA 9.x ) to HP SA database 7.5, 7.5.x, 7.6, 7.6.x, Oracle 10/10gr2 HP Business Service Automation Essentials (BSAE 2.0, 9.11, 9.2 for SA /NA or HP Service Automation Reporter (SAR) 6.5/7.x) 7.5,7.6.x, BMC Remedy ITSM (Asset Management) 7.0x/7.5x/7.6.x, Oracle 10/10gr2 Storage Essentials (SE 6.1.x or later ) 32bit v1.5 or later Network Connectivity to HP SE database and to BMC Atrium CMDB BMC Remedy 7.x 2.0/2.1, 7.5, 7.6 and. VMware VM HP Universal CMDB (ucmdb 9.x and 10.x) 7.5, 7.6.x,

6 INSTALLATION REQUIREMENTS MATRIX CONTINUED Data Pump for BMC Atrium CMDB, RDBMS, HP ucmdb, Prerequisites / Version Support Supported Platforms / Databases VMWARE VM Management (VMware ESX, vcenter Server, vsphere 4.0 or up) 7.5, 7.6.x BLACKBERRY Enterprise Server (BBES 4.1x or later) 1.5 or later Network connectivity to BlackBerry Server database 2.0/2.1, 7.5, 7.6,. CISCOWORKS Network Compliance Manager (NCM 1.x) Resource Manager Essentials (RME 4.0, 4.1, and 4.3) 1.5 or later 7.5,7.6.x Remedy ITSM 7.x 2.0/2.1, 7.5,7.6, Remedy AR System 7.x IBM Tivoli Application Dependency Discovery Manager (TADDM 7.1x and 7.2) 32 bit v1.5 and up Network connectivity to IBM TADDM SDK and BMC Atrium CMDB 2.x/7.x BMC Remedy 7.x UNIVERSAL Universal (XML, JDBC, ODBC, flat files) 7.5,7.6.x SYMANTEC Symantec Altiris (Symantec Altiris 7.x) to Altiris Database 7.5, 7.5.x, 7.6, 7.6.x, NYLTE Data Center Infrastructure Management (DCIM 6.x) 7.5,7.6.x, For more information on any products or services, please [email protected] or visit us at 35 Airport Road, Morristown, NJ Tel Copyright Seamless Technologies, Inc. All rights reserved. STI_DATA_PUMP_INSTALLATION_MATRIX_D