ICT in Kela. Markku Suominen IT-director

Transcription

1 ICT in Kela Markku Suominen IT-director

2 Kela as an ICT organization Kela has a long and rich history in using IT First IBM mainframe installed in January 1960 Currently we have more than 600 persons involved in the specification, implementation, testing and administration of information systems All benefit applications are developed and maintained in-house Reliability of basic operations is top class The biggest eservice producer in Finnish public administration First e-services introduced in 2004 Over 12 million e-identified ekela contacts in /7/2014

3 Kela as an ICT organization Wide range of applications 40 benefit applications and nearly 100 support applications in core business SAP in Finance and Administration Several dozens of other applications More than 7,000 workstations running Windows 3 3/7/2014

4 Kela by numbers 2012 Benefit applications 40 Workstations Transactions (CICS) Benefit payments Benefit decisions e-identified ekela contacts Web page visits Letters sent (paper) /7/2014

5 ICT organisation Part of Internal Services in Kela IT department ( ~ 466 persons ) Planning, maintaining and developing information systems. Offers standardized, high-quality services efficiently and cost-effectively. Data administration department ( ~ 183 persons ) Coordinates the implementation of IT resources, does system testing, master data management, pays out benefits and processes payments, and collects funding from the state and municipalities. Coordinates domestic and international cooperation in the IT field. KanTa-services unit ( ~ 46 persons ) 5 3/7/2014

6 IT Department Administrative Section IT Department persons 07/2013 Benefit Services Section Benefit Support Section Financial and Administrative Service Section Technology Section Systems Development Section IT Production Section The IT Department is tasked with planning, maintaining and developing information systems and with producing and procuring ICT services. The Department ensures a secure and reliable network for use by Kela s staff, builds information systems according to specification, and offers standardized, high-quality services efficiently and cost-effectively. 6 3/7/2014

7 Data Administration Department Data Administration Depatment persons 07/2013 Payment Section Testing Data Administration Data Support SAP Development Section In addition to data administration, the Department coordinates the implementation of IT resources, does system testing, provides data support, pays out benefits and processes payments, and collects funding from the state and municipalities. The Department supports, maintains and promotes the efficient and cost-effective functioning of Kela s core processes, customer service, benefit schemes and other activities, and coordinates domestic and international cooperation in the IT field. 7 3/7/2014

8 Kanta (National Health Archive, EHR) Services Unit Kanta Services Unit 3 48 persons 07/2013 Customership Team IT Development Team 1 IT Development Team Production Services Team 8 Electronic prescriptions, the Pharmaceutical Database, the Patient Records Archive and the patient data management service, as well as the possibility for citizens to review their own data, are new public services available in Finland. These services are collectively termed the National Archive of Health Information services (Kanta services). They are a unique collection of services with a statutory basis, which will be made available to citizens, health care professionals and pharmacies in stages between 2010 and The Kanta services ensure that patient data is always up to date and available in the treatment situation. Smooth information flow facilitates better treatment. 8 3/7/2014

9 Kanta Services Unit Kela is responsible for the Kanta databases as well as for technical support, testing services, documentation and development. It also acts as registrar, being responsible for the usability and completeness of data, for the storing and disposal of data, for privacy and data protection, and for information disclosure as mandated by law. The Kanta services will be developed in cooperation with several national actors. The principal actors involved in the work include Kela, the National Institute for Health and Welfare, the Population Register Centre, the National Supervisory Authority for Welfare and Health (Valvira), various actors in the health care sector, as well as pharmacies and system suppliers. 9 3/7/2014 The Ministry of Social Affairs and Health is responsible for the strategic steering of the work.

10 ICT-environment in Kela

11 IT-environment in Kela Hardware Operating system Applications Database IBM z10 mainframe (2 pcs) X86/x64 servers 700 logical, 400 physical z/os Benefit Systems DB2 (v10), CICS Transaction Gateway (CTG), Oracle (11g), SQL Server SUSE Linux, Windows 2003 and 2008 Server R2, IBM Web Sphere (WAS 7.0), Liferay Internet and Intranet applications Java applications Microsoft Exchange Office, Database servers: Oracle RAC and Microsoft SQL Database of other information than Benefit Systems Fujitsu FlexFrame for SAP Suse Linux Enterprise Server SAP Enterprise Resource Planning -system Oracle database X 64 Workstations Microsoft SCCM Windows 7 Office tools Outlook 11

12 Application environment Document management Benefit documents Content Manager On Demand (8.4.1) National Archive of Health Information: Documentum (6.7, SP2) EMC Centera archive (g4lp, ) IBM WebSphere application servers (WAS) SAP Microsoft architecture for workstations Exchange, Lync, SharePoint etc. 12

13 Data communication solution Wide area network (WAN), using MPLS based connections, is supplied by Elisa. Workstations are connected to local network with 10/100 Mbps Ethernet. Wireless network is available in Kela s main offices. External solutions suppliers get access to Kela s production environment only in very specific cases. When needed, they may use detached network for suppliers to operate solutions under their administration, e.g. copiers and printers. KanTa-services operate in a separate MPLS network. 13

14 Identity and access management (IAM) Based on BMC products IAMs of mainframe resources are dealt with RACF Identification Users of and different Intranet solutions are identified by LDAP-server While signing in, users are identified by Microsoft Active Directory (AD) 14

15 Application development Kela has strong know-how and long traditions on solution and system development Solution development is made with methods lead by IBM Rational Unified Process system development In system development are used several support tools e.g. for change- and testing management 15

16 Key principles 16 Integration between information systems is based on Serviceoriented architecture (SOA) pattern and defined XML interfaces Data is saved mainly in relational databases. Especially data needed in Benefit processing is stored in mainframe DB2 database. Also Oracle databases are in use. Transaction processing and solution services are produced on WAS or CICS platform User interfaces are based on web browsers Information systems are planned and implemented so that they are able to give services without planned or unplanned outages Automation rate of benefit processing is aimed to raise to avoid manual work. Information security and privacy protection have been taken into account in all information systems

17 IT-support in Kela Processes, tools and methods

18 Customer Support in genereal Support channel for all users of Kela applications All requests will be registered 24/7 service, evenings and weekends by Control Desk until Personnel 7+1 Approx phone calls and 500 s/month Approx supported applications, depending on way of counting Solving rate over 80 % of all requests 18

19 Responsibilities of Customer Support Problem solving, fulfilling service requests, communication of malfunctions, technical service control Three major service concepts and channels Kela s internal user support (approx users) 90 % Kela s external customer support (citizens, social service, academies, employers, etc.) 5 % Kanta-support 5 % Technical support to citizens using My Health Information Help Desk to Pharmacies and system vendors of health care and service suppliers 19

20 Processes of IT-service production in Kela Processes solving framework of ITIL (information technology infrastructure library) Incident management Change management Problem management Service request process Service level management Configuration management Etc. etc. Processes are on different maturity level. Wide development work has been running since beginning of the year Primary tool is HP Service Manager (and related products) 20

21 With you throughout life Supporting you through times of change Questions?