Payment Services The Hospitality Solution For the restaurant industry
For you and your guests: the Hospitality Solution from SIX Table of contents SIX Payment Services 04 The customer experience 05 The Hospitality Solution 06 Our expertise 08 Security, service and support 10
SIX Payment Services The right choice With SIX Payment Services, you can rely on a partner with decades of experience in the restaurant industry and a well thought-out solution for all your cashless payment needs. Your top priority as a restaurant owner is the well-being of your guests. You are well aware of all the various trends and your customers needs precision and excellent service are your passion. In the same way that you know your guests, SIX knows what restaurant operators need when it comes to cashless payment services. That is why we are European leaders in this field, with our experienced team of experts managing long-term relationships with many clients. Our Hospitality Solution for the restaurant industry contains everything you need for your payment solution, no matter how big your company is or where you are located in Europe. It includes card acceptance at the payment terminal and online, fast and reliable transaction processing, seamless integration of the payment terminals into your infrastructure and useful value-added services. This means you receive a comprehensive payment solution from a single source. The Hospitality Solution can also be tailored to your needs, so that you receive exactly the services you need. And thanks to our wealth of experience in the restaurant industry, we can both support and simplify your processes: from mobile payments at the table to payments in the guest s home currency at the touch of a button or using the contactless function. This makes things more efficient and clear for you and even more convenient for your guests. 4
The customer experience Where cashless payment is important Self-service restaurants Challenge Solution I want to offer my guests the option of making payments online even with a smartphone. SIX offers you payment solutions for distance transactions so that it is easy for your guests to pay online and by smartphone. I want to offer my guests a comprehensive service: short waiting times and simple, error-free and secure payment processes. I want to be able to reconcile all payments quickly and easily, and with a clear overview. SIX can seamlessly integrate your payment terminals into your cash register system and offers contactless payments for faster, more efficient and error-free payment processes as well as currency conversion at the touch a button for foreign guests. SIX enables simple and automated reconciliation of payments and pays out quickly in 18 currencies. You will also be sent the DCC report regularly. Full-service restaurants I want additional orders to be automatically added to the bill. SIX allows all orders to be automatically added to the bill. I want to make payment as easy as possible for my guests. I want to be able to reconcile all payments quickly and easily, and with a clear overview. SIX offers mobile payment terminals for payment directly at the table, acceptance of all major cards and the option for guests to pay in their home currency at the touch of a button. SIX enables simple and automated reconciliation of payments and pays out quickly in 18 currencies. You will also be sent the DCC report regularly. 5
The Hospitality Solution Tailor-made for your company For uncomplicated payments Secure and swift: for restaurants with basic cashless payment needs, we offer a simple, affordable payment solution. This includes acceptance of all major global payment cards, payment terminals and useful value-added services. Advantages for you: simple and rapid use For full integration into your cash register system For establishments with more sophisticated cashless payment requirements, we offer an integrated solution that both supports and simplifies your processes. The solution includes acceptance of all major global payment cards, payment terminals with useful value-added services and the seamless integration of these terminals into your cash register system. This results in faster processes, a better overview, and greater convenience and efficiency. Advantages for you: direct management of payments via your cash register system efficiency gains no entry errors or double bookings 6
Performance overview Everything from a single source, including acceptance of all major global cards All acquiring services including DCC and data processing at SIX All payment functions relevant for the hospitality industry including contactless function Certified to the highest security standards Reporting for each location for a better overview and more convenient reconciliation of transactions Payment terminals with various communication methods (LAN, WLAN, 3G) Payment solutions for distance transactions (e-commerce, mail/phone orders) Purchase or hire of autonomous or mobile payment terminals Integration of payment terminals into all common cash register systems with the MPD interface from SIX Entries at payment terminal no longer necessary, direct management of payments via the cash register system For uncomplicated payments For practical integration into your POS 7
Our expertise We understand your needs You want to be able to accept as many payment cards as possible. SIX enables you to accept the following debit and credit cards: You want a partner that understands your needs. Our team of international account managers with proven expertise in the restaurant industry will support you in implementing the payment solution, which is tailored to your specific needs. Our account managers and support team can provide you with advice in more than ten languages. You want a payment solution that can be easily integrated into your existing system landscape. Thanks to the MPD interface from SIX, your cash register system communicates easily with your payment terminals. You want to offer your international guests the best possible service. With the SIX dynamic currency conversion (DCC) service, your guests can make payments in the card currency they are familiar with. SIX automatically converts the amount directly at the payment terminal and guarantees you and your guest the best exchange rate of the day with the Best Rate Guarantee this provides extra transparency for customers. You want the highest level of security for your entire payment infrastructure. SIX offers you a payment infrastructure that is constantly tested to the highest security standards and fully PCI DSS/ PA DSS-certified. We also offer you detailed and practical advice on fraud prevention. 8
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Security creates trust SIX has the highest data and process security requirements. After all, security creates trust allowing you to take care of your guests with peace of mind. With us as a partner, you can rely on excellent protection. Our solutions and processes are certified to the latest international security standards and guarantee secure data transfer and storage. We will also provide you with advice on all aspects of security in relation to cashless payments, from the correct implementation of security standards in your company to the prevention of fraud in the hospitality industry. 10
Trust in a strong partner Service and support We will support you in the smooth introduction of our solutions and beyond. We want you to know that you are in the best hands and can concentrate fully on your restaurant business. We have 13 locations in Europe, speak your language and can be contacted 24 hours a day, seven days a week. And since SIX offers you all solutions and services for cashless payment from a single source, you only need one contact for all your needs. With SIX, you benefit from fast payment of your balance and from clear, flexible credit notices. We also advise you on the use of dynamic currency conversion (DCC) in online training sessions or courses on site. In order for you to receive the level of service you need from us, you can choose from a range of service packages at SIX, from the basic version containing the most important services to the all-in package. 11
110.0288.02 INT_EN/01.2015 We ll be happy to advise you about the cashless payment solution that s made to fit your needs. SIX Payment Services AG Hardturmstrasse 201 8005 Zurich Switzerland SIX Payment Services (Europe) S.A. 10, rue Gabriel Lippmann 5365 Munsbach Luxembourg www.six-payment-services.com/hospitality www.six-payment-services.com