Say Hello to Visual IVR IVR for the twenty first century because talk isn t cheap

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1 OVERVIEW VISUAL IVR Say Hello to Visual IVR IVR for the twenty first century because talk isn t cheap

2 Customers Love Mobile The Internet and mobile devices have had a huge impact on customer expectations. These days, customers can call your company from anywhere, day or night. As a result, many of them prefer to skip the traditional IVR experience and are looking for new ways to communicate with organizations, while leveraging the mobility capabilities they love to use. Now you can improve on the IVR experience by providing visually guided menus on your website or on your customer s Smartphone. Visual IVR provides your customers with a convenient visual menu interface to your IVR. This allows your users to quickly select the options they need, saving them time, and you money. Seeing is Believing Why Visual IVR? Despite the investment in selfservice portals, speaking avatars and social media, your customers are still calling you. In fact, industry statistics show only around 20% resolve their issue on their own without calling your contact center. Visual IVR implementations are showing adoption in excess of 60 percent! You can t afford to ignore the trend. Imagine touching or clicking your way through the IVR visually, whether on your PC, tablet or your Smartphone, without listening to endless menus or struggling with voice recognition! Visual IVR Turns This Voice IVR s have inherent limitations, and, let s face it; your customers don t love them. Endless menu trees, confusing options, poor voice recognition and limited ability to collect information (Just try entering an address using touchtones ). Into This A visual version of your voice IVR. Now your customers simply touch their way through your IVR, with the ability to enter complex data and easily go back and choose different options.

3 We think you ll love these benefits Quicker Calls Callers can provide information to the Visual IVR that your current voice IVR is unable to collect, such as complex alphanumeric data. Because your agents get a rich screen pop displaying all the data, you don t have to ask your customer to repeat information, guaranteeing a much shorter call! and a quick implementation Visual IVR can reuse your existing Voice IVR scripts so you can be up and running in days. And for those looking to shorten call times even further, our business friendly authoring environment lets you create new self-service flows, using clicks, not code. Reduced Call Times Collecting important call information before connecting the caller to the agent dramatically cuts down on call handle time. In fact, we guarantee a minimum reduction of 60 seconds! That adds up to a lot of savings and happier customers. Fewer Calls By building sophisticated self-service flows in our graphical designer you can try resolve many customer issues within the Visual IVR session, reducing the number of calls coming through to your agents. Better Routing, Less Zero-Outs Because customers feel comfortable in a Visual IVR session, they are more apt to provide information and select the correct menu options. By utilizing this information, Visual IVR can route the call to the right agent, and at the same time reducing the number of zero-outs due to customers getting frustrated with the IVR tree. Serious ROI Six months. That s what we call a serious ROI. Calculate your own ROI using our handy ROI calculator.

4 Deep Insights Understand your customer journey like never before. See how they reach you and where they stumble. Full graphical reporting in near real-time. Take a peek under the covers Reuses your existing IVR scripts Visual IVR can reuse your existing Voice IVR scripts allowing you to be up and running in hours. Design new customer service flows Visual IVR ships with a graphical designer that allows Business authors to quickly create new self service flows to be used by customers directly from your website or their mobile phone. Accessible from your website Contact button Integrate Visual IVR directly on your website to be there when your customers need you. ROI And if you like thinking in terms of Return on Investment (ROI), you ll be happy to know a typical Visual IVR ROI is 6 months or less. And we ll even help you in putting together a business case to show you how you can be driving new top line and finding bottom line savings faster than with pretty much any other customer experience investment. Pricing So how much does it cost? We d need some information such as how many agents you have in your contact center (if any), the products they sell or problems they solve, and how many of your customers you d be supporting with Visual IVR. Armed with that information we can calculate a price. With no surprises or hidden fees! And with a ROI that will make your Chief Financial Officer smile.

5 Visual IVR vs Speech Recognition Naturally, we wanted to see how Visual IVR stacked up against an old-school speech recognition solution. So we compared ours to theirs, and the results were dramatic but not surprising. We knew Visual IVR solution would be better! We find that Visual IVR can be compared to a typical Speech IVR enablement project as they both solve similar problems, the costs vary based on similar complexities and both show results in the same categories. We believe in right sizing the solution, making sure you never pay more than you need to. Available as a cloud or on-premise footprint, Visual IVR can grow as you grow. Start small and see the value Visual IVR can bring to your customers and your business. It really is surprisingly affordable, amazingly profitable. And seriously cool. Find out more on how Visual IVR can be of use to your business: For technical details click here To set up a demo click here To get a no obligation quote click here To have a chat with us call US: or UK: Or us at: info@psshelp.com Call US: or UK: info@psshelp.com Visit: PSS Help US Corporate Headquarters: 7172 Regional Street #431, Dublin, CA UK Headquarters: The Old Saw Mill, Harvest Hill Lane, Coventry, CV5 9DD Australia Headquarters: 704/109 Pitt St Sydney, NSW 2000