FAQs: Resident Services Account

FAQs: Resident Services Account

Welcome to Progress Residential and RentProgress.com! This information packet will guide you through the registration process so that you can easily: Pay your rent online (including scheduling auto-pay) View your account Request maintenance on your Progress home How do I register for a Resident Services Account? 1. From your web browser, navigate to www.rentprogress.com and select "Resident Services" in the top right corner, which will take you to our Welcome page. NOTE: You cannot activate your account from a smartphone. 2. Select Click here to register, which will take you to the User Registration page. 3. Complete the Personal Details section with your name and registration code or phone number. NOTE: Your Registration Code begins with a letter and has seven digits (e.g., t0012345). You can find your Registration Code in the letter and email we sent to you. If you cannot find your Registration Code, you can enter your phone number (the same phone number you provided to us when you leased your home). PAGE 23

4. Complete the Account Information section with your email, an 8-character password, and your selected security question and answer. NOTE: You can improve the strength and security of your password by using a combination of letters, numbers, and symbols. 5. In the User Verification section, please enter the randomly-generated characters exactly as they appear, in the space provided. If you cannot read the characters you can generate a new code by clicking the reload button. 6. Select View Terms and Conditions to read the Terms and Conditions. Then, check the box indicating you have read and accept the Terms and Conditions. PAGE 3

7. Click the Register button. 8. Next, please check your email inbox for a confirmation email from out RentProgress Support Team. 9. Click on the link in the confirmation email to activate your account. This will take you to our User Login page. NOTE: If you do not receive our confirmation email within 10 minutes after registering, please check your spam folder. If you do not find the email, please request another by following the steps at Resending Your Account Activation Email. PAGE 43

10. Enter the same email address and password that you entered when registering. 11. Confirm the Security Code by typing the characters exactly as they appear in the box. If you cannot read the characters, you can generate a new Security Code by clicking the reload button. 12. Click the Authenticate User button, which will take you back to our Resident Services Welcome page. How do I make online payments? From the Resident Services Welcome page, you can set up automatic recurring payments or make a one-time payment. Before you can make any payments, you will need to add a payment account. Please see the following instructions for: Setting Up A Bank Account Adding A Bank Account Setting Up A Credit Card Account Setting Up Automatic Recurring Payments Making A One Time Payment PAGE 53

Setting Up A Bank Account 1. From your web browser, navigate to www.rentprogress.com and select "Resident Services" in the top right corner, which will take you to our Welcome page. Then, login using your email address and password. 2. On the Payments page, click the Payments Account tab. 3. Select the Bank Account button. 4. Complete the required information: Account Name: Type your name as it appears on your bank statement. Routing Number: Type and re-confirm your bank account routing number. Account Number: Type and re-confirm your bank account number. Account Type: Select Checking Account or Savings Account. 5. Click the Save button. PAGE 63

Adding A Bank Account: 6. We will send you an email confirming that you have successfully set up (or added) your bank account. PAGE 73

Adding A Credit Card: 1. From your web browser, navigate to www.rentprogress.com and select "Resident Services" in the top right corner, which will take you to our Welcome page. Then, login using your email address and password. 2. On the Payments page, select the Make Payments tab. 3. Select the Add Credit Card button. 4. This will open a pop-up window for our payment processing service. 5. Enter your credit card information. 6. Select terms & conditions to read the Terms and Conditions. Then, check the box indicating you have read and agree to the Terms and Conditions. PAGE 83

Setting Up Automatic Recurring Payments: You will need to set up your bank account or credit card account before you can set up automatic recurring payments. Please reference the prior sections in this guide for those set up steps. There are two types of monthly charges that you can pay via automatic recurring payments: Fixed Monthly Charges are charges that are the same amount every month, such as rent. You can choose how much of your total fixed monthly charges you want to pay each month. If you want to pay the fixed monthly charges with more than one payment account, you can setup an additional automatic payment for each payment account. Variable Monthly Charges are charges that vary in amount from month to month, such as utilities, late fees, NSF fees, month-to-month fees, and taxes. You can choose what percentage of each variable monthly charge you want to pay each month. For Fixed Monthly Charges: 1. From your web browser, navigate to www.rentprogress.com and select "Resident Services" in the top right corner, which will take you to our Welcome page. Then, login using your email address and password. 2. On the Payments page, click Auto-pay Setup. 3. Complete the following: Auto-Pay Account - Select the payment account from which you want to make the payment. (Checking/ Savings/ Credit Card) Start Date - Select the date on which you want to activate the payment. End Date - Select the date on which you want to deactivate the payment. Pay on - Select the day of the month on which you want to make the payment. NOTE: You must select a date between the 25th and 3rd of the following month. Payment Amount - Type the amount of the payment. PAGE 93

4. Select the Next button, which will bring up the Confirm Auto-pay Setup window. 5. Review the information. 6. If correct, select Terms and Conditions to read the Terms and Conditions. Then, check the box indicating you have read and agree to the Terms and Conditions. (If not correct, click the Cancel button, and re-enter the information.) 7. Click the Submit button. PAGE 10 3

For Variable Monthly Charges: 1. From your web browser, navigate to www.rentprogress.com and select "Resident Services" in the top right corner, which will take you to our Welcome page. Then, login using your email address and password. 2. On the Payments page, click Auto-pay Setup. 3. Complete the following: Auto-Pay Account - Select the payment account from which you want to make the payment. (Checking/ Savings/ Credit Card) Start Date - Select the date on which you want to activate the payment. End Date - Select the date on which you want to deactivate the payment. Pay On - Select the day of the month on which you want to make the payment. NOTE: You must select a date between the 25th and 3rd of the following month. Payment Percent Type the percentage of the charge you want to pay. Max Payment Amount - Type the max amount you will pay for that charge. PAGE 11 3

4. Select the Next button, which will bring up the Confirm Auto-pay Setup page. 5. Review the information. 6. If correct, select Terms and Conditions to read the Terms and Conditions. Then, check the box indicating you have read and agree to the Terms and Conditions. (If not correct, click the Cancel button, and re-enter the information.) 7. Click the Submit button. PAGE 12 3

Submit A One-Time Payment: 1. From your web browser, navigate to www.rentprogress.com and select "Resident Services" in the top right corner, which will take you to our Welcome page. Then, login using your email address and password. 2. On the Payments page, click the Make Payments tab. 3. Click Make a One-time Payment on the right side of the screen. 4. Complete the Enter Payment Details section. 5. Next to Select Payment Account, use the drop-down to select the bank account or credit card account that you want to use to make the payment. 6. Add an Extra Payment Amount if applicable. 7. Click the Next button, which will bring up the Review Payment page. PAGE 13 3

8. Review the information. 9. If correct, select Terms and Conditions to read the Terms and Conditions. Then, check the box indicating you have read and agree to the Terms and Conditions. (If not correct, click the Cancel button, and re-enter the information.) 10. Click the Submit Payment button, which will bring up the Payment Confirmation page. PAGE 14 3

Making A Maintenance Request 1. From your web browser, navigate to www.rentprogress.com and select "Resident Services" in the top right corner, which will take you to our Welcome page. Then, login using your email address and password. 2. Select Maintenance Request on the right side of the screen, which will bring up the Maintenance Request page. 3. Please fill out all categories and provide as much detail as possible in the Full Description and Access Instructions sections. 4. Select the Submit button, which will bring up the Maintenance Request Confirmation page. PAGE 15 3

Looking Up Pending And Recent Payment Activity 1. From your web browser, navigate to www.rentprogress.com and select "Resident Services" in the top right corner, which will take you to our Welcome page. Then, login using your email address and password. 2. On the Payments page, click the Pending Activity tab. NOTE: In the example below, the Pending Activity indicates a payment transaction is currently in process. 3. To review your Recent Activity, click Recent Activity tab. NOTE: In the example below, the Recent Activity shows a detailed history of Recent Payments and Charges. PAGE 16 3

Resetting My Resident Services Account Password 1. From your web browser, navigate to www.rentprogress.com and select "Resident Services" in the top right corner, which will take you to our Welcome page. Then, login using your email address and password. 2. Click the Forgot password link, which will take you to the Password Retrieval page. 3. In the Email field, enter your email. 4. In the empty field, please enter the randomly-generated characters exactly as they appear, in the space provided. If you cannot read the words and need to generate a new code, please click the reload button. 5. Select the Submit button. 6. We will send a Password Reset email to you with a link, which will take you to our Resident Services Welcome page. 7. Please enter your new password and continue with logging in. PAGE 17 3