Setting up your Account and Paying Rent Online
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- Darleen Merritt
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1 Setting up your Account and Paying Rent Online Below you will find step by step instructions on how to set up your online payment account and make payments to Renaissance Rentals. If you have any questions, feel free to contact us. Setting Up Your Account STEP 1 The invite - In order to make payments using the online pay site, you must first get an invite from us via . * If you have not received this invite via yet, please contact us. Below is what the Invite will likely look like. It will be sent from Donna Smith at dmsith@renaissancerentals.com (check your spam folder if it s not showing up in your main ) In the , you will want to click the link to log-in
2 STEP 2 Create a password After clicking the link from your , you will be directed to the payment website (see screen shot below) and will be asked to create a password with at least 8 characters, including a number or symbol. You will also need to click the checkbox, agreeing to the terms or service. Then click the green Update button to proceed. After clicking the Update button, you will be directed to the main overview page for your account (more details on that are in the next section.) Logging in next time When you log-in in the future, there are a couple ways you can do so. You can save the original Donna sends you with the link in it. You can also bookmark that website link from the Donna sent you You can log-in by going to our website RenaissanceRentals.com/pay
3 Making Payments STEP 1 Navigating the Overview Screen After logging in, you will automatically be directed to your account overview page as shown below In the Summary section you will see the Open balance on your account. If this number is greater than $0, it means there is money due on your account. In the Summary section, you will also see the green button to Pay Outstanding Bills. When you are ready to make a payment, this is the button you will press. To the right of the Pay Outstanding bills button, there is a link to Auto Pay your bills. If there will only be one person paying on your account, you can set up an automatic recurring payment. * If there are multiple people making payments on your account (IE. If you have roommates and you each pay separately), the auto-pay function will not work. The Bills section, located under the Summary section, lets you know how many invoices are unpaid or partially paid. You can click those links to view any outstanding bills. Finally, in the top right section, there is a Notes or Messages section. If you would like to send us a message regarding your account, please your leasing manager or contact us here.
4 STEP 2 STEP 2 Prepare to make your initial payment After clicking the Pay Outstanding Bills button, you will be directed to one of two pages as shown below. *If there is only one outstanding invoice on your account, your screen will look like the above image *If there are 2 or more outstanding invoices on your account, your screen will look like the above image
5 STEP 3 Adding your bank Account Click the Add Bank Account green button to add your checking account. After clicking this button, you will see the below screen Useful Tips Fill in all of the fields VERY IMPORTANT - If more than one person will be making payments on your account (specifically if you have roommates and each of you pay separately), make sure to click the Private? Checkbox. If you choose not to check this box, anyone else making payments on your account, could use your bank account to make a payment. Play it safe and click the Private check box. Billing address is your Renaissance Rentals address Remember to check the box, agreeing to the Bill Payment Terms of Service and click the green Save button. STEP 4a Make your Payment when you have 1 outstanding invoice If you have one outstanding invoice on your account and you have already added your bank account, below is what your screen will look like
6 Useful Tips Make sure your bank account is selected in the Choose Account drop down option (it should be selected by default) Choose your Pay On date. This is the date your funds will be transferred (remember, rent is due on the 1 st each month). The Amount Due number shown is the total amount due on the invoice. In the Total Payment field, enter the amount you would like to pay. You can choose to pay any amount you like. For example, if you have a roommate, and you are only paying a partial amount, enter the partial amount you would like to pay here. Finally, click the green Pay button and you are done! STEP 4b Make your Payment when you have 2 or more outstanding invoices If you have 2 or more outstanding invoices on your account and you have added your bank account, below is what your screen will look like.
7 Useful tips see 4a regarding choosing account & Pay on date tips If you will be paying all outstanding invoices in full, you can check the check boxes in the far right Pay in full column, then click the green Pay button If you would like additional details regarding any of the invoices or you would like to make a partial payment on any of the invoices, you can click on the Invoice #, shown in the first column at the left of the page. After clicking the Invoice #, you will be directed to the below screen You can make a partial payment the same way that was noted in STEP 4a. If you are making partial or full payments on more than one invoice, make sure to select and pay on each one individually. If you have any questions, please contact us.
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