Position Title: Senior Receptionist Division: Support Services Location: Perth Supervisor: Services & Facilities Manager Employment Status: Position Classification: Full-time Level 5 About Gumala Gumala Aboriginal Corporation (GAC), one of Australia s largest indigenous corporations, is an alliance of three language groups in the Pilbara area of Western Australia. GAC was created in 1996 to negotiate the settlement of a Land Use Agreement between Hamersley Iron (part of Rio Tinto Iron Ore) and the Banyjima Innawonga and Nyiyaparli people, the Traditional Owners of the country at the centre of Hamersley s Yandi iron ore mining operation. The Yandi Agreement ensures that Hamersley Iron will deliver benefits to the Traditional Owners for the life of the mine including: a significant income stream (royalties) training and employment; support for pastoral station operations; heritage protection work; in-kind assistance for community development The General Gumala Foundation was established as a public benevolent institution with the objectives for the relief of poverty, sickness, suffering, distress, misfortune or destitution of the Traditional Owners. Gumala Aboriginal Corporation (GAC) is the Manager of the General Gumala Foundation while Gumala Investments Pty Ltd (GIPL) is a wholly owned subsidiary of GAC and was incorporated for the sole purpose of acting as Trustee of the General Gumala Foundation. GAC is also the sole shareholder of Gumala Enterprises Pty Ltd (GEPL), a separate body established to oversee the development and growth of discrete business enterprises to enable further benefits as a result of these businesses are passed down to the membership of GAC. 1
The interpretation for GUMALA is All Together. Organisation chart 2
Role statement The Senior Receptionist represents the business in a professional and friendly way, receiving and welcoming guests, and answering telephone calls. The position ensures that reception runs efficiently and that all reception duties are attended to. Duties and Responsibilities The Senior Receptionist is responsible for: Coordinating the activities of the Reception team; Ensuring that all telephone calls are dealt with in a professional and courteous manner and that all visitors to the GAC Office are attended to appropriately. Keeping up to date with programmes provided by the Member Services Team in order to advise Members and direct enquiries accordingly; Maintaining the presentation of the Board room, the front office, entrance foyer, member s area and staff area; Ensuring all literature displayed for Member use is up to date and tidy; Ensuring all incoming and outgoing mail is processed efficiently; Arranging couriers; Liaising with suppliers including coordinating ordering and distribution of all stationery requirements for GAC Perth staff on a weekly basis; Organising morning teas and celebrations, including birthday cards; Ensuring kitchens are kept clean and tidy and that the dishwasher is switched on each day; Coordinating consumables for kitchens milk, tea, coffee, sugar; Checking the requirements of printers on a regular basis and calling service personnel as needed; Ensuring compliance with all GAC policies, procedures and guidelines and relaying information to the Services & Facilities Manager to formulate relevant policies, procedures and guidelines; Ensuring all records are kept in a manner that can be easily retrieved, reviewed and made available to the CEO and/or his/her delegate and relevant agencies; Providing administrative support to other staff members as required and as directed by the CEO and/or his/her delegate; and Undertaking other duties as directed by the Services & Facilities Manager. Health & Safety As part of your duties and responsibilities, you are also expected to: Take reasonable care for your own health and safety, Take reasonable care that your acts or omissions do not adversely affect the health and safety of other persons, and Comply, so far as you are reasonably able with any reasonable instruction given by GAC to allow the corporation to comply with the WHS Act, and 3
Cooperate with any reasonable policy or procedure of GAC which relates to work health or safety and that has been notified to workers. If you are involved in, or witness an incident in the workplace, it needs to be reported to your manager as soon as possible after it occurs. Make sure you are familiar with the procedures in your workplace that outline the actions you should take when reporting an incident. Additional Information Note that this position description does not typically include every duty and responsibility that the incumbent may be required to undertake. Selection Criteria The Senior Receptionist will require the following: Experience Several years experience in a similar role Previous exposure to working with Indigenous people is desirable Abilities Skills Strong customer service culture; Good time management skills and the ability to prioritise tasks; Ability to work in a busy and changing environment; Excellent telephone manner and personal presentation; Personal resilience and the ability to manage stressful and frustrating situations; A high degree of self-sufficiency and the ability to work both independently and within a group context; Ability to provide leadership and direction to the Reception Services Team; Ability to mentor junior staff. Strong computer skills including use of the Microsoft Office suite - Windows, Word, Excel and Outlook; Exceptional communication skills written and verbal; Knowledge A broad understanding of the following documents related to the General Gumala Foundation (and associated organisations): a. The GAC Rule Book b. GAC s Policies and Procedures Manual c. Member Services Program Guidelines Education Qualifications in an office / administration environment are desirable 4
Position Approval Manager Authorisation Signature: Date: HR Authorisation Signature: Date: Incumbent Signature: Date: 5